Premier Suites - Bay Village

United States , Boston - MA
Boston, 1-3-5 Cortes Street
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100 reviews shown

4/10

Poor

23 Apr 2026

Timothy

The building is falling apart, poorly renovated, and it was evident the minimum was done to the unit to attempt to make it presentable. Lumpy floors, peeling wall paper, dirty window sills, door handle falling off, loud stomping from floor above. My partner wouldn't stay there and booked a separate hotel room.

2/10

Poor

19 Apr 2026

Ronda

They lied about us leaving glasses behind and then when we could prove we left them behind they wanted to charge an insane amount to ship them.
The toilet wobbled, the door didn’t have a dead bolt, every night the people upstairs were so loud.

Partner

6/10

Pleasant

30 Mar 2026

Ade'hmar

The kitchen is user friendly. I could not access the microwave and used the stove top to reheat my meal.

10/10

Exceptional

22 Mar 2026

Amaya

AMAZING!!!

Do NOT listen to all of the negative reviews. When I first found this listing I was really unsure because there was so many bad reviews. I took a chance and booked anyway. The stay was phenomenal. Check in was super easy and the company/host was very responsive. Very close to train station as well. They sent text messages and even let us know the room was ready for check in around 2pm instead of waiting until 4pm check in. The room was super clean and nice. No issues with anything. Great location walking distance to downtown, south end, china town and more.

For the negative comments about shared bathrooms- they are perfectly fine!! We passed them several times in our 5 day stay and they were super clean and the halls smelled really good.

The only thing that could be a little better was hotter water for showering but outside of that amazing stay and shower was still warm. I made sure to take pictures because with all of the negative reviews- photos help.

Partner

2/10

Poor

20 Mar 2026

Hannah

This was the absolute worst \"hotel\" experience I have ever had. It was not a hotel nor an apartment - it was the equivalent of a dirty, crumbling hostel room. No hot water, no heat, broken furniture that was literally falling a part. Every inch of this unit was stained and falling apart, there was what looked like blood on the shower curtain. This 10000% felt like a scam. Looks NOTHING like the photos and management would not do anything about the situation. I am writing to Hotels.com to see if there is anything they can do, because this absolutely should not be on the platform. I also realized after our stay I looked at it on the hotels.com site and it said they were no longer on the platform.

Partner

6/10

Pleasant

16 Mar 2026

Andrea

The room was clean, but the room had evidence of slight disrepair (peeling wallpaper). The location was great to visit the city and close to everything. I’m glad I booked a room with the private bath. However, the water heater didn’t work well and the water was lukewarm.

8/10

Excellent

06 Mar 2026

David

The room was clean and bathroom was cleaned regularly, I would recommend

Partner

2/10

Poor

03 Jan 2026

Aziza

We stayed there for four days. The heaters were not working, I got almost sick. And the customer service was awful. I hope you will find better place to stay

Leisure Friends

2/10

Poor

01 Jan 2026

Thomas

No heat in 26 degree weather, flimsy building lock and front door locks, pictures didn’t match listing, ground floor unit was not communicated on the listing, paint was peeling off the walls, only 1 roll of toilet paper given, and towels missing. Overall sketchy room. We didn’t end up staying there because we felt unsafe and they still wouldn’t give any refund.

8/10

Excellent

25 Nov 2025

Karen

The bed was very cosy and comfortable. Great to have a kitchenette! The staff were responsive and answered my questions in a timely way.

Partner

4/10

Poor

23 Nov 2025

Verified traveler

Solid 2.5 if I could. Very nice bed, linens, towels. Building is charming and OLD: narrow uneven squeaky stairs. Nice paint job. Room not NEARLY as big as it looks — mine would not fit a bench line in the photos. Dishes sitting in the bottom of the cabinet of the sink, so VERY thankful for the fresh sponge & dish liquid. Bring AirPods/earplugs—door, stairs, highway and train are noisy. So is the HVAC, which drowned out all the other stuff. Easy to keep the room at comfortable temp. Super easy check in/out and very convenient to convention center. Expect what the reservation photos show, not what the property pics show. Doable but not as nice as portrayed.

Business Self

10/10

Exceptional

19 Nov 2025

Tobias

My stay here was great. I was so surprised when I got into the room and saw that it was more spacious than I had thought it would be, especially for the low price. The bathroom was small, but it was private and all that I needed. The little kitchen area was great. There was even a hot plate that I could have used if I wanted. I've never seen that in any place I've stayed . I just lived it here.

Friends_and_family Friends

2/10

Poor

19 Nov 2025

Clayton

Fire alarm continues to go off. I had to get up multiple times at night to stop it. I demand a refund as I left the property early to sleep in my car.

Self

2/10

Poor

11 Nov 2025

Phyllis

It was a travesty. The room did not resemble the pictures on the website at all. Wallpaper peeled from the walls, baseboards filthy, drain in the shower was an open hole. Heard noise in the night, turned on the light and a mouse ran across the floor. I would not stay here if you paid me.

Leisure Family

6/10

Pleasant

10 Nov 2025

Shannon

Great central location, but very over priced for what you get. Felt like I was going to fall through the floor. Super old building and nothing works that well.
Internet on tv didn't work. Bath plug/stopper didn't work.
Electric hotplate didn't work.
Don't bring a large suitcase as the stairs are very narrow and steep and I had to lug it up to the 4th floor.

4/10

Poor

05 Nov 2025

Sonia

You are virtual agent, disable my typing and did not answer a single question. I had to call to get a door code & instructions sent.

Business Self

10/10

Exceptional

02 Nov 2025

Salim

Nice

Partner

4/10

Poor

29 Oct 2025

Brandy

Cockaroach in the bathroom. Looked really run down in hallways and elevators

Friends_and_family Family

8/10

Excellent

25 Oct 2025

Dustin

Kitchen setup was just a microwave and a mini fridge. The fridge was definitely welcomed. Room was clean, and room itself was in good condition, not perfect, but good for the stay. Walking distance to a lot of things was a huge plus. Back Bay Area is definitely desirable as the other areas tend to get so crowded, noisy, and not easily navigated.

Leisure Self

8/10

Excellent

21 Oct 2025

Mark

Place was easy to find and great location. Bed was super comfortable. Only draw back is that they building and rooms need some repairs and maintenance. Wallpaper peeling and several holes in ceiling.

Friends_and_family Friends

4/10

Poor

16 Oct 2025

Jae Hyun

The furnace was too hot and we were unable to turn it off. The room came with an AC unit but the combination of the hot air from the furnace and the cold air from the AC unit was uncomfortable.

Leisure Friends

6/10

Pleasant

14 Oct 2025

Sofia

If you're low maintenance and traveling alone and can ignore the shared bathroom part, it's perfect. I'm all of these things so my stay was pretty good. I just needed a bed to sleep in at night and the mattress was comfortable. Not bad.

Business_and_leisure Partner

4/10

Poor

14 Oct 2025

Raymond

The room is tiny, just big enough for the Queen size-bed and you have to step over the corners to go to the other side of the room. The bathroom was clean but also tiny.

At night on our last day, we kept hearing noises, and my wife noticed it was a rat chewing on the trash bag. That experience ruined it for us and we were more than ready to go!

After finding the rat, we did find mouse traps in the room. Also, we asked where to store the food trash to remove the temptation for the rats, but we were instructed to leave it in the room.

We wouldn't recommend this to anyone. Pay another $20-80/day and stay elsewhere.

8/10

Excellent

10 Oct 2025

Randall

I liked the door code check-in - it takes zero seconds. I also appreciate that I saved a lot of money on my stay.
I felt safe and the bedding was very nice.

The property is rather old and decades beyond needing a total renovation. A lot of repairs and maintenance are slipshod. Many fixtures look like they were purchased second hand and moved here. The doors have lots of filled holes from previous lock mounting, for example. The cold water was never cold, leaving the shower too hot to use.

If you're okay with hostels, this can be an okay choice, but it's not a \"hotel\".

An extensive list of rules they send you before check-in indicates they have problems with some guests; however, everyone during my mid-week stay was quiet and respectful.

Business

10/10

Exceptional

03 Oct 2025

Aquetta

It was awesome and convenient comfortable and clean

Self

6/10

Pleasant

02 Oct 2025

Andrew

No place to store clothes. Entry was confusing - there were two entry doors, code worked on one and no indication which door leads to unit. Location is perfect. All doors are ‘shaky’ and rubbing floors

Business

10/10

Exceptional

29 Sep 2025

John

The unit was in peerless condition. Almost exactly what I expected (actually, a bit better). Communication was perfect. The unit was even offered for an unexpectedly early check-in.

Business Self

6/10

Pleasant

29 Sep 2025

susan

Safe area, convenient easy to get around. The suite needed some work. Wallpaper coming off the walls, stuff like that.

Leisure Family

10/10

Exceptional

22 Sep 2025

kattia

Great stay

Convenient location! My friend and I love to walk! It was about 30 mins walk to little Italy. But about 12 mins to the main park and freedom trail.
Small room but comfortable and just what we needed for our stay. They let us leave our luggage early for a fee.

Friends_and_family Friends

10/10

Exceptional

20 Sep 2025

Chris

Room was clean and was exactly what I was looking for. Was a perfect spot to stay for a few days

Leisure Partner

10/10

Exceptional

20 Sep 2025

HIEN T

Clean room, good location, check in check out easily!

Leisure Friends

2/10

Poor

13 Sep 2025

Dylan

Bathrooms were in rough shape, it was so noisy and other tenants made it hard to sleep

Leisure Family

4/10

Poor

10 Sep 2025

David

There are many things I did not like:
1. Shabby - peeling paint and wallpaper
2. Bed uncomfortable. It did not fit into its space and I had to squeeze myself between the wall and the bed to get into it. I'm slim.
3. The electrical system does not support the requirements and the property would probably fail an electrical inspection. The GFCI breaker in the bathroom tripped on several occasions, probably because the light switch was hanging out of the wall. When I took a shower, the moisture build up probably caused the exposed wires in the light switch to short out. This is very hazardous indeed.
4. There was only regular coffee with the coffee maker - no decaf and no tea, which I like in the late afternoon.
5. The carpet was old and curled up at the corners and I had to be careful not to trip over it.
6. One window blind did not pull down to fill the window and thus people in the street could see in.
7. The shower itself had two tiles which had come unstuck. There was very little grout on the shower floor. Thus, the shower water was probably leaking into the ceiling below. The shower floor was made or durable tile and because two of them were completely loose and wobbly, you could injure your foot because the edges of the tiles were sharp.
8. On the first night, I got bitten by an insect. I didn't think much about it at the time but as time went by, the site of the bite got infected. When I returned home, I had to go to the emergency room. It turned out to be a spider bite.

Leisure Self

6/10

Pleasant

08 Sep 2025

Michael

4 flights of stairs, room was in desperate need of a lick of paint, very noisy as right next to interstate and railway, for the price expected mire.

4/10

Poor

07 Sep 2025

Samuel

The place was dirty, there was no hot water. The people in the room next door began taking turns going to the bathroom at 5am and continued doing so until the afternoon every 15 minutes or so..:

10/10

Exceptional

06 Sep 2025

Rukmini

Clean and efficient

10/10

Exceptional

05 Sep 2025

Kevin

Nice place to stay.

We were just in Boston for 2 nights. The property was perfect for the occasion. Reasonable price for a nice place to stay. Owner was responsive as well. I would stay here again if I’m in the area.

Friends_and_family Family

8/10

Excellent

01 Sep 2025

Jamie

It's a very nice convenient felt like I was a resident. There were some repairs needed in the room. I stayed in.
Including a loose faucet in the bathroom and also no mirror in the bathroom. The water pressure was extremely low. The mattress was extremely uncomfortable and it did not have a box spring.It was just on a board. With some improvements, this could be a really wonderful place to stay. I did enjoy the little kitchenet, provided dushes, microwave and refrigerator and used it every day.

Business_and_leisure Family

8/10

Excellent

01 Sep 2025

Zhaneta

Clean room, clean sheets, great communication and response, would go back in the future.

Leisure Family

6/10

Pleasant

27 Aug 2025

Chris

Room was spacious
Could be the smallest bathroom ever
Old building, crooked stairs, I think Harry Potter liver under there

4/10

Poor

24 Aug 2025

IGOR

The property is a bit run down albeit the location is pretty convenient. Parking in the area is difficult and expensive. I paid $45 for the closest paid open lot parking lot. Being that the street fronts the mass Pike, the traffic noise can be heard if the AC unit heater is not turned on. The room was small and not in the best condition, but given that its an old brownstone building some issues are to be expected. The pealing Wallpaper, and some materials used could be finished a bit better. On the positive side, the bedding was very comfortable and sheets and towels were clean. Lighting in the bathroom could be better and the door hits the bed when you try and open it all the way.

Leisure Self

10/10

Exceptional

20 Aug 2025

Lucy

good

Leisure Family

10/10

Exceptional

18 Aug 2025

Derick

Great deal

Friends_and_family Friends

2/10

Poor

13 Aug 2025

Karen

Old building with 0ld …a small windy creaky stairs.. scary!!
Bathroom not totally remodeled.. very small room!
😩😩

Leisure

8/10

Excellent

06 Aug 2025

Homar

Over all it was good. I stayed two nights and If you don’t mind a little noice it was good for business trip.

Business Self

4/10

Poor

06 Aug 2025

Dorothee

Very very noisy street (cars, trains, highways), broken window blinds, small basic bathroom with broken floor tiles, very noisy air conditioning.
But comfortable bed.

Leisure Family

10/10

Exceptional

05 Aug 2025

Samuel

Great stay and close to my monthly event site so I hope to come back again.

2/10

Poor

03 Aug 2025

carly

This “hotel” was honestly one of the worst places that I’ve stayed. When they say shared bathroom, it’s more of a community bathroom shared between 6 random people. Although it was clean there were so many spiders in our room. We upgraded to a room with a private bathroom upon arrival after calling the “hotel” 10 times and being hung up on. No front desk and self check in, which is fine, but just know it’s hard to contact them. I am thankful for their communication via text after the 10 calls were made. It was super easy to upgrade. Unfortunately our private bathroom lacked hot water, as well as the water pressure was a 1 on a scale of 1-10. I didn’t have a decent shower all weekend because of this, but regardless you get what you pay for— for 3 nights you can pay a deviant amount of money and stay in a hostel type situation!

Leisure Family

10/10

Exceptional

31 Jul 2025

Sonia

Responsive helpful hosts

Business Self

4/10

Poor

25 Jul 2025

yelena

Location was good.
They allowed us to check-in earlier. Nice.
Did not like a smell of chemicals(?)
Shower room was super small

4/10

Poor

25 Jul 2025

Rachel

We so badly wanted to enjoy this property with only 24 hours to spend in Boston. The stairs are narrow, uneven and steep to carry heavy luggage. While we appreciated being able to drop our bags off early, we were charged a fee to leave them in a very messy room (cleaners hadn’t been in yet). We arrived at check in time and the room had been tidied. There was still loads of hair in the bathtub and bathroom floor and the room smelled mildewy and damp. We noticed lots of centipede-like bugs. The grout in the walls is cracking, bathroom fixtures and drains are rusting and the building looks to be very old and dirty n desperate need of repairs. The AC unit is very loud and left a pool of water on the floor. Would not recommend this property and will not stay again

Leisure Friends

8/10

Excellent

23 Jul 2025

Elanor

We really liked this property; it's conveniently located on Newbury Street, with everything close by. The room was clean and comfortable.

Our only complaint was the 12 flights of stairs, we wish we had known about that before booking. We had a large suitcase, and carrying it up to the 4th floor was definitely not fun.

Otherwise, our stay was great!

Business_and_leisure Family_with_children

6/10

Pleasant

21 Jul 2025

Mark

Hi
The place was a bit outdated and can use some upgrade. The microwave is one good example. The wallpaper is peeling off. The floors are scuffed and the curtain rod was rusted.
The location was terrific and the self serve element was also really nice. I felt very safe but I was missing a bit of luxury for the price we paid.

Leisure Friends

6/10

Pleasant

15 Jul 2025

Jacques

Communication was excellent. Just need to be remodeled. The neighbor hood was safe No complaints,

8/10

Excellent

10 Jul 2025

Danielle

Stay was better than I expected for the reviews that are currently on Expedia. My daughter and I stayed here for 2 nights and had an overall very positive experience. Check in and check out were both very easy and hosts were communicative, even allowing us to check out late since no one was arriving the day after us. The bathroom is small but functional and the appliances and dinnerware were very appreciated. Pull out bed was surprisingly comfortable and easy to return to a couch. In a very convenient location with access to the theater district, park, and T line. We felt safe the entire trip and the only downside was that the property did feel a little past its prime and could use a little bit of TLC. Overall would recommend a stay here, especially if you are planning on being out of the room most of the day.

Family

8/10

Excellent

09 Jul 2025

Taylor

Didn’t respond to my request for a late checkout . Other then that pretty good condition

6/10

Pleasant

07 Jul 2025

Daniel

We don't appreciate getting rushed out 30 minutes before check-out time. I honored the check-out time, the cleaning staff should as well.

Leisure Partner

2/10

Poor

06 Jul 2025

Serina

DO NOT STAY HERE!! This was the absolute WORST place we could have stayed. The room had an unpleasant odor that was masked over by cleaning fluid, and literally ALL wallpaper was peeling from the walls. Additionally, there was the previous guest’s hair stuck to the wall and on the bathtub. The shower drain is rusty and the toilet/sink had dust of some sort that looked like cigarette ashes that we wiped away. Even the baseboards were dirty!! There was soap scum underneath the liquid soap dispenser in the bathroom and all was so gross that I didn’t take a shower for the two nights we stayed. We really wanted a good experience because this was the first time we left our kids to go away together. We thought 4th of July was the perfect time for a long weekend. Fortunately the place we stayed the two nights before gave us that experience. THIS place DID NOT. The advertisement makes it look desirable, but we saw that it was FALSE ADVERTISING. This place should be CONDEMNED!!

Leisure Partner

4/10

Poor

06 Jul 2025

cherie

Wont be back

Was supposed to get queen bed and got full bed. Sat on bed as soon as we got to the room and noticed the bed was broke. Each leg had atleast 5 screws holding legs on so i assume its been broken before and they tried to screw the legs back on. Had a smoke smell. Mouse traps behind fridge.

Partner

4/10

Poor

06 Jul 2025

david

Wouldn’t stay here again.

Well, there are 12 units and two bathrooms. The 2nd floor bathroom had part of the ceiling coming down with mold. The wallpaper was pulling off at the seems. There was no grout between the tiles, and the last night we ran out of hot water near the end of our shower.
One of the shades in the bedroom had 3 broken shutters, as well as water damage to the lampshade.
And of the 3 or 4 WiFi’s they ended up recommending, was only able to log on to one, and the. It kicked me off 10 minutes later.
This is a two star (out of 5) at best, definitely NOT a 3 star. Would not stay here again.

Partner

8/10

Excellent

30 Jun 2025

Abigail

The room was decent but the bathroom was very small. The only big inconvenience was finding somewhere to park.

Leisure Family

8/10

Excellent

22 Jun 2025

Bismar

You get what you pay for.

2/10

Poor

19 Jun 2025

Becky

Did not like location w/attached rooms & sharing very small bathrooms w/shower, bed wasn’t comfortable, I kept slipping toward edge of bed.

Partner

4/10

Poor

12 Jun 2025

Max

Not so great. Crappy AC which was loud as hell. Shower didn’t drain properly so had standing water in it. Overall pretty average but not worth the price

Business

4/10

Poor

08 Jun 2025

Justin

Photos do not show the age or condition of the apartment. Very disappointing for the price. Quite run down and needs a lot of maintence. Very noisy from a major road and hearing other occupants from above. The blinds are only for privacy, so all light comes through including from car head lights - which on a major road cars are all night and sunrise started at 5.15am. Be prepared to wear ear plugs and an eye mask every night.
Better spending your money elsewhere. Would not stay again for the price.

Leisure Partner

10/10

Exceptional

04 Jun 2025

Adriano

Everything ok, even a fridge, so, for 1 night was perfect for me

Self

6/10

Pleasant

01 Jun 2025

Thomas

The blinds did not come to the bottom of either window in the room, which made me uneasy, as anyone could see in from the 3 stacked decks right outside the back windows.
There was no mirror in the bathroom, which seems minute, but is annoying when you in the middle of getting ready, and accustomed to having one in your bathroom.
The decor was great. TV reception, not so much. The heater/air conditioner worked great!
I'm not sure I would stay again, as the girl in the room next to me got locked out, and it took over an hour for her too regain entry into her room. There is no phone to call, only text. Not great in emergencies!

Business Self

8/10

Excellent

24 May 2025

C H

Adequate and clean. Not for comfortable lounging.

Prices are very expensive in the area so I am pleased to we found this decent place to stay at a lower price than other acceptable places.
Communication was good and instructions were clear and correct. For my peace of mind I would like to receive the instructions the day before I arrive.
The place was clean, well kept and extremely sparse. 2 guests = 2 bath towels, 2 hand towels, 2 wash cloths. At least one extra would be useful. The kitchenette had a limited, few utensils, only 2 spoons. 1 tablespoon, I teaspoon. We bought ice cream. My husband ate with a tablespoon. I ate with an undersized party spoon.
All the walls and ceilings are painted dark gray. Very hard to apply make-up or shave. I’m glad it has 3 windows as it rained all 3 days and the dreary color would have been worse without them.
Going to the bathroom is a noisy affair which can disturb your partner because when bathroom light is switched on the noisy fan clanks and runs.
Lastly, the pillows. They are fat balls which could not be mashed down.
The WiFi was adequate, TV worked for a limited number of channels. A lamp on either side of the bed which I appreciated. Plugs for charging which is a real help. I didn’t use the iron, ironing board or hair dryer but was glad to see they were available if needed.
Overall, adequate and clean. Convenient to subway and Boston Commons, Freedom Trail and much more.

Partner

4/10

Poor

23 May 2025

Richard

No light blocking shades from first floor room, plus the street noise, made sleeping extremely difficult.

2/10

Poor

20 May 2025

Karen

Dingy dump

Upon my arrival i was shocked at the state of my room compared to the photos.

There was a smell of mold.
The bathroom was small without a proper sink, no place for toilet paper it was loose on a dirty shelf behind the toilet.

There was no place for my belongings no drawers and no hangers in my closet.

The cabinets were falling apart.

The television did not work properly.
There was an alarm that continued to go off during day and night. I was asked to silence it by pressing a button.

They refused to send any one or have the fire department attend. I did not feel safe.

You can hear your neighbours talk and there is lots of street noise.

I requested compensation for the sleep interruption from the alarm and no television. No reply from The property management.
This property should not be available on hotels. Com

Friends_and_family Family

4/10

Poor

19 May 2025

Gail

i was not satisfied, too expensive for the quality. tiny shower, curtain sticks to your body. Will NEVER stay at one of these again

6/10

Pleasant

18 May 2025

Tom

Good location. Central to Subway and within walking distance of city sites.

However, i wasn't aware the building is a converted walk-up row house. I was on the third floor and the staircase is very narrow and steep.

Peeling wall paper, no towel rack in bathroom, one hanger in the closet and no cups for coffee or water though they provide a coffee maker and coffee. Bathroom had large patches of paint that were an entirely different color from the rest of the room.

None of this, of course, is shown on website photos.

Leisure Self

2/10

Poor

08 May 2025

David

Do not believe the pictures posted on this listing - rooms are small, cramped and noisy! If warm you can’t open the windows due to the noise from the Trainline and extremely busy road outside - forget about sleep!!! The portable air condition unit blows out more hot air than cold!
The rear ‘garden’ is full of rats nests, the only kitchen facilities are shared on the ground floor, washing machines are lay in use if you can get them to work.

Another room had a flood whilst we were staying here, basically told not there problem once they’d stopped the flood of water!!

Basically an absolute fraud which isn’t worth your hard earned cash - staying anywhere else would be better than this dump

Leisure Partner

8/10

Excellent

07 May 2025

Semere

Good end quit area.

Leisure Family

2/10

Poor

10 Apr 2025

Elizabeth

I recognize this wasn't a fancy hotel, but... When we first walked into the building the smell should have been our first tip off that this wasn't going to be a great stay. Our first room smelled so much like gasoline and was so overpoweringly warm that we had to step out and email the property management for another option. We were offered another room promptly, and it initially seemed better. However, it was very dirty. There was a mouse/insect trap in the corner, thankfully empty. There were large gaps between the floorboards in many places, revealing the subfloor. The side of the headboard was falling off. The blinds were damaged. Each room had only one set of towels provided. The faucet in the sink moved around a lot when you tried to turn on the water and my husband had to tighten it so we could use it. The bathroom was dimly lit and had no mirror. I almost fell out of the chair in the room because the seat wasn't secured to the frame. Then when the people came back to the room next door, we realized that there was a door that went directly to their room with normal interior door gaps that were unsealed. We could hear them as if they were practically in our room. And vice versa, to the point that I think they were freaked out and barricaded the door, which at least damped the sound a bit. In the morning, I woke up to find that the bed slats had fallen out and my side of the mattress had fallen to the floor.

Leisure Partner

10/10

Exceptional

07 Apr 2025

Darren

Great costumer service

Leisure Family

10/10

Exceptional

06 Apr 2025

James

Great value

Business Family

6/10

Pleasant

02 Apr 2025

Kamae

Reasonable for the price you pay.

Location is pretty good for the price. Communication need to be improved.

Partner

6/10

Pleasant

19 Mar 2025

Jaime T

Confy amd cleam room. Steep steps.

Ok. Room was big and clean. The room did not have power for two days. But big windows

Business

4/10

Poor

28 Feb 2025

Sally-Ann

The buildings are beautiful.but aged with no real.solutions to adequately heat during the winter.
The management tried to solve but were.unsuccessful.

Leisure

8/10

Excellent

22 Jan 2025

Greace

I liked everything, except that in our there was a noise because of the wind, it sounded like mice but we realized it was just the wind that entered through a hole in the wall I think, other than that, amazing staying!

Business

6/10

Pleasant

17 Jan 2025

Diana

Not that great.

Very poor communication I did not get an email with the information and the people in the building didn’t speak English

Self

8/10

Excellent

01 Jan 2025

Sierra

Definitely not the cleanest place I’ve stayed in. Amenities were okay and the area was close enough to great places that it didn’t really matter.

Leisure Friends

6/10

Pleasant

22 Dec 2024

Kyle

Poor flip job

Poor flip job. There was multiple evidence that this place was quickly flipped - gaps in wallpaper, poorly planned out placement of things in bathroom, shower floor was not leveled to push water into the drain, poorly applied stone on walls, uneven and cheap flooring. Additionally, the coffee maker didn't work, and the heat pump kept tripping the circuit breaker and shutting off, or just wouldn't even turn on, causing the room to be very cold. There was a radiator, but despite the outside temperature being very cold, the radiator heat never came on, and there was no way for me to turn it on. The location was excellent, but this was not a good value for the price.

Business

6/10

Pleasant

16 Dec 2024

Brian

This is my second stay here. First one was fine bc I was placed in a room on the top floor toward the back. This time I was in front. The highway noise was unbearable day and night. This could be easily mitigated if they got some heavy fabric curtains that would block some of the noise. All they have are flimsy blinds that also don’t block light well. The air condition-heater unit covers some external noise but it’s so loud you can barely sleep. Other than that there are rats out on the street as the city allows people to leave their garbage out without cans. The soap and shampoo dispensers in the shower were broken so you essentially have to dip your hands in the bucket (which other people have dipped into) to get soap- exactly the opposite reason for having these pumps. Besides these flaws I can’t blame the company - they have good communication, the entry codes are convenient, the inside of the unit and building are super clean, the decor is fine. There were no forks in my unit but they quickly fixed that. They were unwilling to move me to a unit in the back without a significant fee so I was stuck in the front unit. I recommend this place only if you can determine you’re staying in a back facing unit.

Business Self

2/10

Poor

21 Nov 2024

lotfi

Bed full of long femal hair. Hair ball between sheets and bed frame. Extremely noisy as it was close proximity to highway. Portable heater sounds like a jet engine, forced to turn it off. Shower amenities empty. Tried texting the number provided for emergencies, got back to me in 12 hours. Good thing it was an emergency

8/10

Excellent

05 Nov 2024

Mary

Great location, great communication.
Perfect place to stay if you just need a place to sleep close to the train station.
Expect it to be… rustic. Bring shower shoes for the shared bathroom.
The bed was super comfortable. It’s a tiny space, but has everything you need if you’re not going to be in the room much.
Overall, good experience. Just don’t go into it expecting the space to be perfect.

Leisure Partner

2/10

Poor

02 Nov 2024

Evangelina

The only positive thing was location! Between the mice and loud air conditioning, sleep was impossible. Not a suite, shared dirty bathroom, don’t go bare foot the tiles will cut you!

Leisure Partner

6/10

Pleasant

29 Oct 2024

Jennifer

Not exactly a comfy stay.

This room has the potential to be great. The location was great, it was stocked with everything we needed for our stay, communication was quick and easy, and check-in was incredibly simple. However, the bed was the most uncomfortable mattress with lumps, ZERO support, and permanent divots. Putting the mattress on the ground would probably make that a little better, BUT it was practically on the ground as it is. It was so low to the ground that it was a struggle to get out of the bed. There was no place to relax after walking 20k steps for the day. The table is on the verge of collapsing, and there's only one chair to sit in, so it's the terrible bed, or one rickety chair. The tv only had 7 channels that actually get signal, and 3 of those are in Spanish. The room could be great, if they fixed the bed, tv, and added an actual sitting area.

Partner

2/10

Poor

28 Oct 2024

Karen

DO NOT STAY HERE. Smells like there is a dead body somewhere in the building rotting away. Room not at all like the posted pictures. Noisy air conditioning and heating unit. We tried to contact the hotel but conveniently he did not respond on our check in day. We ended up leaving and at this point have to eat the hotel fees for this place. Other reviews note rats in the walls which I very much believe but we did not last more than 20 minutes in the building so I can’t confirm. We had to find somewhere else to stay late at night. Disaster. Terrible. Expensive. I still feel unclean. Gross.

Business Family

6/10

Pleasant

24 Oct 2024

MARCIA LUISA B

Ok i stayed there for 3 days 2 nights. Ill write fown both the positives and negatives
Negatives:
1) Power shuts down. I did not even use the microwave or hair dryer and all power just shuts down in my room.
2) had to have text communication with property staff around 2 am and had to reflip the switch on the fuse box so ill have power back
3) no attendant or staff in the property that could fix or take care of property issues
4) some stuff are really old and rusty like the shampoo and body wash containers,
5) their ac/heater is not the most user friendly

Positives:
1) room is nice and clean. I love the high ceiling
2) like that there is just a code u can use to lock and unlock the door so i feel safer than having a traditional lock
3) staff was very apologetic on text but still they have to invest in getting their fuse box fixed or upgraded to accomodate more power consumption
3) relarively quiet room and neighborhood.

Leisure Self

8/10

Excellent

22 Oct 2024

Angela

The building is like an apartment, the room a bed with a closet and bathroom (depending on what you book). It was clean and comfortable and I felt safe. Within walking distance of the Common, train station, and the Freedom Trail. Good communication with staff via text/email. I’d stay again! Thank you for providing a decent place to stay at a reasonable price.

Leisure Self

6/10

Pleasant

11 Oct 2024

Frank

Bed was so low it was awkward getting in and out of bed. Bed broke because it is not a real bed frame. Place is tired, needs a lot of tlc

Leisure Partner

4/10

Poor

07 Oct 2024

Scott

Overpriced Hostel.

This is a hostel, not a \"Suite\" The description is very misleading. Shared a single bathroom with 6 other rooms.
Just an Overpriced hostel with minimum accommodations and amenities.

Business

4/10

Poor

02 Oct 2024

Cole

Just not what was advertised. This is not a hotel or a \"suite.\" I had a basement room in a rundown house.

Business Self

6/10

Pleasant

01 Oct 2024

Michelle

The bed frame was extremely cheap so the legs jutted out from under and there were several stubbed toes from it. It also sounded like it was going to break as I slept. Bathroom tiles also broken and a safety hazard. Otherwise the broken things like the faucet and slow drain were totally tolerable for the price paid

Leisure Self

6/10

Pleasant

24 Sep 2024

Adwoa

The room I picked online want the room I received. The bathroom title was broken and loose in certain places and also dirty. There were 2 missing drawers under the sink and the bathroom was too small. What used to be I’m assuming was an old fireplace was just not good to look at. They say parking is between $20-$45, absolutely wrong!!! I don’t think I will stay there again the next time I come to Boston.

Leisure Partner

10/10

Exceptional

23 Sep 2024

Armen

Fantastic location, easy walk to all major train, subway and n buses.
Room and bathroom were always clean,
Had small kitchenette with microwave and mini stovetop, basic utensils and glassware, plates and coffee maker.
Highly recommended!

Leisure Partner

2/10

Poor

22 Sep 2024

Gabriel

Major leak from bathroom above! Almost constant dripping from showers above. Smell of mold mildew and mice running around made stay hard to enjoy!

Business_and_leisure Partner

2/10

Poor

18 Sep 2024

Scott

The second \"pull out\" sofa bed wasnt even a sofa bed. It was terrible. Couldnt sleep on because the hi8mge digs in to you. One of us had to sleep on the floor each night. For the price we paid, this is disgusting.

Leisure Friends