Name: Raffles Boston
Address: 40 Trinity Place, Back Bay, Boston, 02116, US

10/10

Exceptional

15 Jul 2026

Jose

No había estado en un hotel de ese nivel de impecabilidad y servicio

Partner

8/10

Excellent

27 Jun 2026

Jonathan

Beautiful property with lovely restaurant but rooms are small/tight compared to other luxury hotels. AC system was loud and inefficient. Reminded me of old Marriotts from 1990’s.
Butler is a nice concept but slow responses
$10 coffee was good but….seems a bit much. Good location. Overall there’s other nice hotels we’ve enjoyed that are superior to this hotel and less expensive

Family

10/10

Exceptional

07 Jun 2026

Kayla

AMAZING!!!!

8/10

Excellent

28 May 2026

Rameen

This was an interesting hotel and if you have any experience of the raffles brand elsewhere then I would recommend be prepared. The venue is central but overlooking an 8storey multi story car park and rather cramp rooms was not really value add. The suite on the other hand in higher floors were. A butler system which I must say working off some mediocre phone prompts just doesn’t cut it . One looses the will to live when saying I need a shaving kit and al you get back is “is there something else I can help you would”- yes you can some recognition of using ChatGPT or Claude prompts would have been better! For the higher end of hotels in boston the food in the long room was also disappointing. If you are meet and meat you’re not able to be accommodated with much inspiration. Vegetables ala zucchini is about it and although the boston favourites of clam chowder and boston cream pie remain I am not sure how well thought out the menu has been, even the word tofu should appear in this day and age! The pool was good and very much accessible and they had a number of hoists next to the pool to allow people with access issues a dip. The jacuzzi was hotter than a flombe but good for your joints I am told as your joints may melt if you are there long enough. I think my main issue is the staff still need to have a bit more understanding and training on what the raffles hospitality and service constitutes. Great place for influencers but lacks the
Mature understanding of what it is.

Self

6/10

Pleasant

18 May 2026

Seiri

didn't meet expectation

Family

8/10

Excellent

17 May 2026

Marcella

Overall great experience.

8/10

Excellent

17 May 2026

Farleny

The staff is so sweet and accommodating, the pool is delightful, loved La Padrona, the Blind duck & the pool. The hotel is near my grandparents so it’s a nice home away from home for sure!

Family_with_children

10/10

Exceptional

14 May 2026

Darlene

This hotel was so beautiful and exceptional

10/10

Exceptional

25 Mar 2026

Benjamin

Right next to Prudential Center

Partner

10/10

Exceptional

24 Mar 2026

Stephen

Amazing

10/10

Exceptional

24 Mar 2026

walter

La Padrona, located at Raffles, is one of the better restaurants in Massachusetts. Do not miss.

10/10

Exceptional

23 Mar 2026

Tanya

The photos doesn’t give this place justice.

Family

10/10

Exceptional

21 Mar 2026

JAE

Exceptional service from the entire staff. 5 stars for their hospitality and communication skills.

Family_with_children

6/10

Pleasant

11 Mar 2026

Jadon

I went to raffles Boston for fiancés birthday and I called a week ahead to get the room decorated for her special day and when I showed up the room was not decorated, I then called and said they didn’t decorate the room like I asked so they asked if they could come up during dinner and decorate so I agreed. When we returned from dinner the room was “decorated”, the sign was hanging off the ceiling and decorations taped poorly and just looked awful. Very disappointed considering this is a expensive 5 start hotel

Partner

10/10

Exceptional

24 Feb 2026

Kristan

The most perfect hotel and service I’ve ever experienced in my lifetime!

Partner

10/10

Exceptional

21 Feb 2026

Karen

So luxurious with a fabulous staff. I had a very nice room with a terrible view of the top of a parking garage, but I still enjoyed the room! Top-notch service. Brunch options could be a little heartier, I’m a fussy chef! Truly enjoyed my stay!

Friends

10/10

Exceptional

19 Feb 2026

Patrick

Everything. Location of hotel is great. Hotel is clean. Staff is polite and at your service at all times. Very accommodating to your needs and make you feel at home.

Partner

10/10

Exceptional

16 Feb 2026

Carole

Gorgeous hotel with exceptional service!

Friends_and_family Friends

10/10

Exceptional

15 Feb 2026

Janice

Room was excellent. Large, clean? Beautiful amenities and furniture. Great location with plenty to choose for food and entertainment. Staff were outstanding and friendly. The lobby with the flowers and spiral staircase was stunning

Leisure Self

10/10

Exceptional

08 Feb 2026

Nancy

Attention to guest needs.

Leisure

10/10

Exceptional

01 Feb 2026

Randi

Everything was great — room was immaculate, hotel was very nice. Would return!

10/10

Exceptional

25 Jan 2026

Cassandra

Attentive Staff, gorgeous property, clean rooms

Leisure Friends

10/10

Exceptional

18 Jan 2026

Jane

The staff was fantastic!! From Meredith at the front desk to Maxwell as our butler to the doormen and Steven the bellhop… cannot wait to come back and spend several days enjoying the amenities of the hotel!!

Partner

10/10

Exceptional

12 Jan 2026

Lieverson

I had a blast at Raffles

Leisure Self

10/10

Exceptional

11 Jan 2026

JAMES

memories were great.

10/10

Exceptional

10 Jan 2026

John

Raffles Boston delivers what true luxury is supposed to feel like—effortless, intuitive, and deeply personal from the very first moment.

Check-in on the 17th floor was seamless and genuinely warm, setting the tone for an exceptional stay the second we arrived. The butler service was outstanding—anticipating needs before we even had to ask and handling everything from dining reservations to special requests with quiet precision and grace.

The food and cocktails throughout the property were exceptional. Every venue felt elevated, but breakfast at the Long Bar deserves special mention—beautifully prepared, thoughtful, and a perfect start to each day.

Housekeeping was next-level: stealthy, meticulous, and almost invisible. The suite was always immaculate without ever feeling disrupted. Evening turndown service was equally impressive—elegant, comforting, and perfectly timed, making coming back to the room feel like returning to a private sanctuary.

The amenities throughout the hotel are world-class, from wellness to in-room comforts, and the concierge team made securing reservations and experiences in Boston effortless.

If you’re considering whether the suites are worth it—absolutely invest in them. The space, privacy, service, and elevated experience take an already incredible hotel to another level entirely.

Raffles Boston isn’t just a luxury hotel—it’s hospitality at its finest. We will absolutely return.

10/10

Exceptional

06 Jan 2026

Brianna

Amazing spa and room experience

Partner

10/10

Exceptional

28 Dec 2025

Alexander

Everything awesome

10/10

Exceptional

28 Dec 2025

petros

Amazing week - family stay for Christmas in town - thank you very much! We’ll be back!…….

Leisure Family_with_children

10/10

Exceptional

07 Dec 2025

Oswaldo

Excellent staff, amazing hotel and overall offering.

Business

8/10

Excellent

07 Dec 2025

Manjit

It was ok noting like the one overseas.

10/10

Exceptional

04 Dec 2025

Noadia

Good place

Leisure Partner

10/10

Exceptional

30 Nov 2025

MARIANNE

Celebrated my 60th in style! Everything was superb! Highly recommend. It wouldn’t be my first pick if I had small children. More adult oriented.

Partner

8/10

Excellent

30 Nov 2025

Samantha

In general this hotel was exquisite. Rooms, onsite restaurants and facilities were nice, staff were extremely friendly and polite. However I was somewhat disappointed in the spa experience. Spa seemed poorly attended, showers without toiletries, empty glasses and towels from previous guests left out. That said my massage was perfect, the masseuse was wonderfully talented and lovely.

Leisure Partner

10/10

Exceptional

28 Nov 2025

Jennifer

IF YOU ARE LOOKING FOR A HOTEL IN BOSTON, THIS IS THE BEST (in my opinion). As soon as we walked in the lobby, it was very serene and was very pleasant. Getting the room ready did not take long, lounge in lobby was awesome. The room (we stayed in suite) was very spacious and they had kids robes! (which is basically a requirement for a fancy hotel like this one). The pool was warmer than expected, and the hot tub was the best because it was very relaxing and calm. The best part is how they brought up food for free we didn't even ask for up to our room! In-room dining was very good, and the Long Bar was exceptional - peaceful and not blasting music at a high volume so we could enjoy breakfast. This hotel is very walkable because on Thanksgiving, we went to a steakhouse that was only 5 minutes away!
To be honest, this hotel exceeded my expectations and will stay here again!
PS: would rate it 12/10 if I could.

Leisure Family_with_children

10/10

Exceptional

16 Nov 2025

Don

Loved everything about our stay, food, pool and ambiance all incredible. Will stay again!

Leisure Partner

10/10

Exceptional

11 Nov 2025

Paula

They are very attentive, very resp

10/10

Exceptional

08 Nov 2025

Abbas

The stay was not great, it was phenomenal!!! Super friendly and helpful staff. Great room preparation, and attention to details is next to none! Not only they went above and beyond to address our requests, but also in general, they really know how to may you welcomed and the hotel stay so effortless. Will definitely come back again!

6/10

Pleasant

20 Oct 2025

Chelsea

Overall, my husband & I enjoyed our stay at the Raffles -- but we weren't thrilled with the level of service we received. Specifically:

- We checked in late (~11pm) due to a train delay, and the front desk informed us that our \"butler\" would reach out the next morning to introduce various services, etc. That never happened, which was disappointing because butler service is a Raffles staple that we were looking forward to experiencing.

- Upon getting to our room, which was otherwise lovely, it became clear that the touchscreen-enabled lighting system had malfunctioned. This meant we could only have ALL the lights in the room (+ bathroom) 100% on or 100% off -- no in-between (and no dimming, etc). I alerted the front desk immediately, who offered to send an engineer \"within an hour or so\" -- but at that point it was nearly 12am, and we were too exhausted to wait so we declined. No one ever followed up with us or offered a solution to the issue, which grew increasingly annoying throughout our stay (e.g., I had to use my phone light to use the bathroom at night because the only other option would have been to turn ALL of the lights on 100% (and wakeup my husband). The issue also extended to the \"request service\" vs. \"privacy please\" button, so we had no way of requesting (or denying) maid service.

- My husband & I celebrated our anniversary on this trip, and I let the hotel know in advance (hoping for at least a card or little treat) -- but this went 100% unacknowleged.

Leisure Partner

10/10

Exceptional

16 Oct 2025

joan R

Fabulous hotel. Beautiful views from the lobby floor.

Friends_and_family Family

8/10

Excellent

06 Oct 2025

William

I wish the water was hotter, had to ask to have room cleaned after 1st day as housekeeping did not come. Very responsive though when inquiries made.

10/10

Exceptional

06 Oct 2025

Mitsuyo

Butler service was excellent.

Leisure Family

2/10

Poor

05 Oct 2025

susan

The hotels rooms are in a mixed use building. This is not a stand alone hotel. The elevators are crowded and dirty , the hallways noisy from the guests 9n the non-hotel owned restaurants in the building.

Business Partner

10/10

Exceptional

30 Sep 2025

Pamela

Excellent new hotel in Boston.

Business

8/10

Excellent

29 Sep 2025

Barry

The service was friendly but very uneven. On our reservation we requested connecting rooms, for our family, which I reiterated when confirming my reservation. Upon check-in they had no notes related to my reservation and not only were the rooms not connected, they were on opposite ends of the floor. Nevertheless, the rooms very nice and comfortable

Friends_and_family Family

2/10

Poor

29 Sep 2025

Kelly

Please do not stay here. There are so many other places to stay in Boston. Everything was a mess from the point of check-in and no matter how many staff members tried to make our experience better, they didn’t fix the root of the issue - they’re severely understaffed. I’ll hit some of the key lowlights: No one helped us with our luggage upon check-in, we arrived at 3:30 for a 3:00 check-in and our room wasn’t ready, our upgraded premier room had a view of a parking garage, the bedsheets were filthy and smelled like feet (clearly hadn’t been cleaned from previous guests), 23 hours went by without service to the room at all so we had a pile of towels and ran out of tissues, both of us got food poisoning from the lunch at Long Bar (don’t eat the Caesar salads) . . . and this is just to name a few. We wanted to check out immediately upon arrival and they convinced us to stay. Inevitably we checked out the following day and found a much better five star hotel. This hotel is three stars MAX. Do yourself a favor and find somewhere else to stay.

Partner

4/10

Poor

21 Sep 2025

Robert

Lots of flaws for the price

For the price surprised at flaws; TV remote stopped working during night and couldn’t turn off TV, confusing lighting that doesn’t allow individual bedside light to be turned off, only 2 elevators so long wait to go between floors

Friends_and_family Family

10/10

Exceptional

15 Sep 2025

Claire

Best hotel in Boston without question! The staff are exceptional, very friendly and attentive. The masseuses at the spa, especially (I believe her name was) Paula are very skilled and helpful with sore muscles and joints after traveling. La Padrona, Amar, and The Long Bar all have delicious food. I will definitely be back!

Leisure Partner

10/10

Exceptional

02 Sep 2025

Pablo

Staff went above and beyond everyday! The dining options and location were amazing.

Business_and_leisure Friends

10/10

Exceptional

28 Aug 2025

Avril

I could not fault this hotel in any way. After long days out sightseeing and shopping it was great to get back and relax. This was our first time in Boston so we’re not sure which area was best to stay in. However the hotel’s location in Back Bay was excellent.

Leisure Partner

10/10

Exceptional

26 Aug 2025

erin

Lovely property and staff. Great location and spa. Will return!

Business_and_leisure Family

10/10

Exceptional

23 Aug 2025

Cortney

Amazing!

Leisure Partner

10/10

Exceptional

22 Aug 2025

George

Great service!

Leisure Family

10/10

Exceptional

20 Aug 2025

Patrick

The Reffles Hotel is a fabulous place to stay. Hotel is amazing with a wonderful friendly staff.

Leisure Partner

10/10

Exceptional

10 Aug 2025

Daniel

Awesome hotel. Staff is great. Best hotel in Boston! And I've stayed at alot of em.

Leisure Partner

10/10

Exceptional

10 Aug 2025

Christina

Great hotel, definitely will visit again.

Leisure Family_with_children

10/10

Exceptional

10 Aug 2025

Dan Anthony Robin,

The room was nicely decorated and luxurious. Best place to stay in Boston!

Business Self

10/10

Exceptional

10 Aug 2025

Ashleigh

Amazing staff and great food

Business_and_leisure Self

10/10

Exceptional

06 Aug 2025

Keven

Nice place

Leisure Partner

10/10

Exceptional

05 Aug 2025

Tami

I had high expectations since we have been to Raffles Singapore before and after the recent renovations and it is one of our favorite hotels in the world! Glad to say that Raffles Boston did not disappoint. The hotel decor is gorgeous, thoughtfully luxurious in every detail. Location is great. Service is professional but friendly. The room butler is a convenience that cannot be overstated. Also, the first hotel that actually kept the room temperature at 66 F during the whole night. Adios, Four Seasons! Raffles is my new home in Boston.

Leisure Self

10/10

Exceptional

02 Aug 2025

Marti Lynn

Raffles is the most service oriented hotel we have ever stayed at. This place is amazing!!

10/10

Exceptional

18 Jul 2025

Julie

Best hotel in Boston

Amazing

Business Family

10/10

Exceptional

14 Jul 2025

Tamara

Excellent, elegant, great service in every way possible. Friendly, helpful and responsive staff too.

Business Self

10/10

Exceptional

13 Jul 2025

James

Perfection

This may be the best hotel I have ever stayed at. It is definitely in the top 5. Great room, great staff, and great restaurants/bars/amenities. It's very walkable to many things Boston, as well!

Partner

10/10

Exceptional

10 Jul 2025

Man Wai

Beautiful facility and wonderful staff.

Business_and_leisure Family

10/10

Exceptional

07 Jul 2025

Atefeh

Great hotel, friendly staff, great gym and spa.

Leisure Partner

10/10

Exceptional

02 Jul 2025

Jon

Beautiful interior design

Leisure Family

10/10

Exceptional

28 Jun 2025

Drew

We had a wonderful stay. The staff goes above and beyond to make your experience memorable with personalized touches and top notch service. We’ll be back!

Leisure Partner

10/10

Exceptional

27 Jun 2025

Stephen

You will not regret your stay here.

I was impressed the moment the front door was opened for me when I arrived and it contained my whole stay. I was professional greeted each time I arrived or left, was given bottled water on hot days, escorted to the elevator, and had a great experience. The reception desk is on the 17th floor, which is a huge flex when checking in and overlooking the Boston skyline, and it’s next to Long Bar where you can get craft drinks and great food. I had the Whirlpool IPA and a lobsta roll, it was great. The rooms are very modern with some classic decor and amenities, the bathroom was a great size. I also had motorized blinds and shades, it was so fun to use those when I woke up and went to bed. The speakeasy was great too, it’s behind a very non-descript door but opens to two story bar. I would recommend a stay here anytime, it’s hard to believe there’s anything better in Boston.

Business

8/10

Excellent

07 May 2025

edward

Fabulous

Leisure

10/10

Exceptional

23 Apr 2025

David

Amazing hotel