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Citizenm Boston Back Bay

Boston - MA · United States

408 Newbury StView location

9.4/10Excellent3,290 Reviews
Cleanliness9.6/109.6
Service9.4/109.4
Comfort9.2/109.2
Condition9.6/109.6
Amenities9.0/109.0
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Citizenm Boston Back Bay

With a stay at citizenM Boston Back Bay in Boston (Fenway–Kenmore), you'll be steps from Newbury Street and 10 minutes by foot from Northeastern University. This hotel is 0.6 mi (0.9 km) from Fenway Park and 0.7 mi (1.1 km) from Copley Square.

Make yourself at home in one of the 399 guestrooms featuring refrigerators and LED televisions. Your pillowtop bed comes with premium bedding. Digital programming and iPads are provided for your entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.

Featured amenities include complimentary wired internet access, express check-in, and express check-out.

Popular amenities

Free WiFi
Dining services
Concierge
Gym
Entertainment
Non-smoking
Business facilities
Accessible facilities

Check-in and check-out

Check-in from 2:00 PM
Check-in until Anytime
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available Noise-free rooms not guaranteed Events/parties not allowed Guests will receive an email with special check-in instructions LGBTQIA+ friendly Guest will receive an email before arrival 24 hours Professional property host/manager BREEAM LEED Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Important information

  • You need to know
    • A car is not required for transportation to and from this property.
    • Guests can access their rooms with a mobile device.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions. Front desk staff will greet guests on arrival at the property. Guests are recommended to download the property's Marriott Bonvoy mobile app before check-in. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards and debit cards; cash is not accepted
    • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    • Onsite parties or group events are strictly prohibited
    • Long-term renters welcome
    • Noise-free guestrooms cannot be guaranteed
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately USD 21.50 per person
    • Late check-out fee: USD 79 (subject to availability)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

Nearby attractions

Newbury Street 0.1 km / 0.1 mi
Commonwealth Avenue Mall 0.1 km / 0.1 mi
Boylston Street 0.2 km / 0.1 mi
Berklee College of Music 0.3 km / 0.2 mi
Hynes Convention Center 0.5 km / 0.3 mi
The Shops at Prudential Center 0.6 km / 0.4 mi
Kenmore Square 0.6 km / 0.4 mi
Boston University 0.6 km / 0.4 mi
Charles River Esplanade 0.6 km / 0.4 mi
Boston Symphony Hall 0.7 km / 0.4 mi
Prudential Tower 0.7 km / 0.5 mi
House of Blues Boston 0.8 km / 0.5 mi
Northeastern University 0.8 km / 0.5 mi
MGM Music Hall at Fenway 0.9 km / 0.6 mi
New England Conservatory of Music 0.9 km / 0.6 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 399
  • hotel
  • Check-in hour
  • Check-out hour
  • Wi-fiExtra charge
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE CITY VIEW KING BEDDOUBLE • CITY VIEW KING BEDDBL.CV-KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CITY VIEW KING BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Citizenm Boston Back Bay

    DOUBLE CITY VIEW KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CITY VIEW KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.CV-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Citizenm Boston Back Bay

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin PREMIUM WITH VIEWSDouble or Twin • PREMIUM WITH VIEWSDBT.PI-WV

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    PREMIUM WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Citizenm Boston Back Bay

    Double or Twin PREMIUM WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    PREMIUM WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.PI-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin KING SIZE BEDDouble or Twin • KING SIZE BEDDBT.KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Citizenm Boston Back Bay

    Double or Twin KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE PREMIUM KING BEDDOUBLE • PREMIUM KING BEDDBL.KG-PI

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    PREMIUM KING BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Citizenm Boston Back Bay

    DOUBLE PREMIUM KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    PREMIUM KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-PI

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin Accessible KING SIZE BEDDouble or Twin • Accessible KING SIZE BEDDBT.H6-KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Citizenm Boston Back Bay

    Double or Twin Accessible KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.H6-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Citizenm Boston Back Bay

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE GUEST ROOM KING BEDDOUBLE • GUEST ROOM KING BEDDBL.GR-KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    GUEST ROOM KING BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Citizenm Boston Back Bay

    DOUBLE GUEST ROOM KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    GUEST ROOM KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.GR-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE PREMIUM WITH VIEWSDOUBLE • PREMIUM WITH VIEWSDBL.PI-WV

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    PREMIUM WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Citizenm Boston Back Bay

    DOUBLE PREMIUM WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    PREMIUM WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.PI-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BEDDBL.H6-KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Citizenm Boston Back Bay

    DOUBLE Accessible KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE WITH VIEWSDOUBLE • WITH VIEWSDBL.WV

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Citizenm Boston Back Bay

    DOUBLE WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Citizenm Boston Back Bay

9.4
Excellent
3,290 Reviews
Cleanliness
9.6 /10
Service
9.4 /10
Comfort
9.2 /10
Condition
9.6 /10
Amenities
9.0 /10
100 reviews shown
8/10
Excellent
23 Jul 2026
Jason
Positives: Great location.Friendly staffs. Clean rooms.
Negatives: Room size was about half the size or average hotel rooms.
No lobby drive way; had to unload stuff from bus stop lane.
No bellman either.
No parking garage operated by the hotel and no parking discount available for hotel guests at nearby parking garage - and very high fees.

Recommend this place for someone without vehicle who needs clean room at great location at somewhat reasonable rate and who don’t mind slight claustrophobic room.
Friends_and_family Family
10/10
Exceptional
22 Jul 2026
Melanie
Staff was amazing- room was great and in a great location!
10/10
Exceptional
22 Jul 2026
Samuel
I absolutely loved my stay. I thought it was excellent! I loved that there was a breakfast buffet. Usually when I'm looking for hotels, I do appreciate a breakfast, especially just before checking out. The staff, at least those that were assisting in breakfast and other dietary needs, were very accommodating. When they were low on coffee, I informed a gentleman and he took care of it with no problem and no attitude and was grateful that I let him know right away.
The room, particularly one that served a solo traveler (single person) was clean. It had water at the ready for when I wake up to start the day and explore around Boston. Should I return to Boston, or go to a place where CitizenM does business, I will definitely consider the hotel again. Thank you for such a memorable stay.

P.S. One complaint I had was when I attempted to call the hotel to confirm a reservation, the number was listed from another of their locations. Also, when I called the exact location, it stated that the number was not allocated. Scary if i should need to confirm, before checking another hotel. Other than that, it was a great stay. Thanks again!
10/10
Exceptional
22 Jul 2026
Lisa
Citizen M is neat, compact and ultra functional. The bed is wonderfully comfortable (tho I might not be a fan of sleeping next to the window because you are, literally, touching the window.) Wonderful convenient location with über friendly, helpful staff, this will be to “go to” when I am in Boston.
8/10
Excellent
21 Jul 2026
Dominic
belle endroit chambre confortable et bien penser ! domotique! tres propre !
pas de stationnement prévoir minimum 60 $ canadien par jour pour parking alentour !
Friends_and_family Family
10/10
Exceptional
21 Jul 2026
Kelly
We love the lobby area, bar, breakfast and the friendliest staff!!
10/10
Exceptional
20 Jul 2026
Ellie
great place to stay!!
10/10
Exceptional
20 Jul 2026
Love
It was very convenient, being on the T. View was amazing. Working in the lobby living room was awesome.
Self
6/10
Pleasant
20 Jul 2026
David
First time stay, no parking or valet so be prepared to search for spot to pull over to unload if you drive and then find permanent parking, Staff was very friendly & helpful at check-in and check- out. The room was small but very modern and clean., the bathroom sink area had no space for your toiletries and the lighting wasn’t bright enough in there for the wife’s liking. Using the rooms IPad for lighting and curtains/ TV controls was pretty cool and easy to navigate once we got use to it. Having to pay for the buffet breakfast was disappointing considering how much we paid to stay there but there was a wide variety of items to choose from but for the price they charged I wouldn’t do it again. There is a Dunkin right down the street with in walking distance. Plenty of Restaurants and bars in area which came in handy after the Sox game… The second floor lobby area was pretty neat with lots of space for lounging and the free Wi-Fi connection was good….overall it was a good stay.
Partner
10/10
Exceptional
20 Jul 2026
Alfred Wayne
Location
Every thing wonderful
Partner
10/10
Exceptional
19 Jul 2026
Brisette
I just loved the place!
It was our first time staying at this hotel. The location is GREAT!

We had a super easy check in, the staff were amazing, helpful and very friendly. The room was clean, it had everything you could need for your stay.
Partner
10/10
Exceptional
19 Jul 2026
Lisa
.
Partner
10/10
Exceptional
19 Jul 2026
Elizabeth
We enjoyed our weekend at CitizenM. Such a convenient hotel to shopping and Fenway and the bar and outside lounge area were so nice to come back to after a long day. Smart room controls are so much better than old thermostat you can’t understand and you don’t have to get up every time you want yo turn something on or off.
Partner
8/10
Excellent
19 Jul 2026
Gabriel
Very clean and easy to check in and out.
Friends
10/10
Exceptional
19 Jul 2026
Charmaine
Amazing and unique hotel. The view, the room, the bed, the sheets all 5star for sure!! The iPad for the tv was not working but the battery operated remote for the tv was in the bed drawer and it worked well. The gym was perfect, loved everything that it had. Will absolutely stay here again on our next trip. It is so perfect in location to the MGM Music Hall which is what we came for and will again.
Partner
6/10
Pleasant
18 Jul 2026
Eric
Great location, but unless you are a millennial, you might find the experience frustrating b/c most functions (lights, tv, AC, …) run off an IPAD. Also, very small rooms. Even w/only two people, it was very cramped.
Partner
4/10
Poor
18 Jul 2026
Robert
Expedia shows the incorrect room. Be careful
Partner
6/10
Pleasant
18 Jul 2026
Dawn
Very nice hotel, but, I wasn’t a fan of checking myself in. Way too modern for me.
Self
10/10
Exceptional
16 Jul 2026
Dorothy
Great location. Wish there were glasses and coffee maker in room. iPad control net easy to use.
Self
10/10
Exceptional
16 Jul 2026
Michelle
Loved the location! Would absolutely stay again!
Partner
10/10
Exceptional
16 Jul 2026
Yanira
Friendly staff, clean room and great location.
Family_with_children
10/10
Exceptional
15 Jul 2026
Andrew
Room was wonderful. Clean and comfy beds. We enjoyed our stay. And the 12 minute walk to Fenway and walk down Newbury was awesome. Food was good too!
Partner
2/10
Poor
15 Jul 2026
yahya
Hhhghh
8/10
Excellent
15 Jul 2026
Donnie
Think - Container hotel. That’s what I our room felt like to me. Our room was narrow and small. I knew it was going to be on the smallish side but didn’t think it was going to be as small as it was. We had a king bed, just not a lot of room to place stuff or hang stuff. Not sure if this hotel had two beds in some of the rooms. Maybe these rooms were larger?

I would recommend this hotel for a single person and/or a couple that doesn’t have a lot of luggage. We personally didn’t have much luggage and were still needing more space. The bathroom and shower felt like being in an RV to me. Good thing we weren’t in Boston to stay in our the room.

The rest of the hotel, like the lobby and the outside terrace, was gorgeous and my favorite space - Very modern. Also everything is self check in and you have an iPad in the rooms to control lights, tv, etc… so if you are not tech savvy you won’t like this hotel. It wasn’t hard to learn how to use the iPad once you play around with the settings. Keep in mind also that this hotel is a coworking space but it wasn’t a big deal for me.
Partner
10/10
Exceptional
15 Jul 2026
Robert
Good balance of space, small room, but nice lounge areas to work.
10/10
Exceptional
14 Jul 2026
Ethan
The room was comfortable and clean. Just what I needed for a nights stay. Thank you!
Self
10/10
Exceptional
13 Jul 2026
Carlos
A vibe
Self
10/10
Exceptional
13 Jul 2026
Andrea
Great location, very clean,
Partner
8/10
Excellent
12 Jul 2026
Lori
Had a 1-night stay in late June. The overall vibe of the hotel is very modern and artsy, which I loved! Reminded me of smaller art/boutique hotels we have stayed in. The room was quite small - only as wide as the length of the King bed, which was up against the exterior (window) wall, requiring the person on that side of the bed to climb over their partner to get out! This might be annoying for a multi-night stay. Although tiny, the room was efficiently laid out to make the most of the limited square footage. Very modular, like a ship cabin. Guests control the TV and blinds with an iPad in the room, so it may not be the place for tech-averse/elderly patrons. The location was fabulous, with lots of trendy restaurants within easy walking distance. There is a Muji store and an Urban Outfitters across the street. Breakfast buffet was wonderful with lots of variety and upscale items - include it if you’re a breakfast person! Staff was very helpful and friendly. Elena was particularly great. Would definitely stay there again!
Partner
10/10
Exceptional
12 Jul 2026
Kelly
Hotel was great!!! But the TV did work and the rooftop prices are crazy
Friends
4/10
Poor
12 Jul 2026
Kayla
Room wasn’t properly cleaned- crumbs and hair all over the mattress where it meets the wall with the window. Used toilet paper in the toilet when we arrived. Went downstairs before midnight to the canteenM and were treated with just bags of chips and a choice between one or two sandwiches. Not two types of sandwiches… literally just two sandwiches. iPad stopped working the television. Just one big headache.

The design of the room and hotel was awesome and the air con worked great.
Partner
4/10
Poor
12 Jul 2026
Brock
The room are TINY relative to the cost! It was an extremely expensive and yet the room was just so very small.
Partner
10/10
Exceptional
11 Jul 2026
Melinda
We really loved the hotel. I was there with my son. The staff was very friendly and helpful. The amenities and the whole room setup are amazing. One thing I wasn't fan of was the cleaning routine. We stayed there for 5 nights and they only took the trash-whixh was a very tiny can- or refill the stuff that we needed once even though we requested it.
Other than that we loved our stay and would most likely return.
Family_with_children
6/10
Pleasant
11 Jul 2026
Rachel
The room was too small for the price. I didn’t like being surprised by that when I got to hotel. Sink is outside of bathroom- it felt like a really swanky NYC studio apartment. Not my style of hotel for the price. But it was close enough to Fenway. So it fit the bill. Wouldn’t stay again.
Partner
10/10
Exceptional
11 Jul 2026
Mollee
It was a perfect location and very clean and high tech of a room.
Partner
6/10
Pleasant
10 Jul 2026
Juan
.
10/10
Exceptional
10 Jul 2026
Adya
Super clean and comfortable! Rooms are small, so you should be veeeeery comfortable with whoever you are sharing the room with. Perfect for a weekend stay. Staff is also helpful!
Partner
10/10
Exceptional
10 Jul 2026
Cassie Ann
Everything was great and the perfect location!
Partner
6/10
Pleasant
09 Jul 2026
Devon
Hotel room is smaller than any European hotel I’ve stayed in, which is saying a lot. If you’ve ever wanted to go to the bathroom in the middle of your bedroom with just a piece of glass separating you and your partner, then it’s a great place. Mini fridge didn’t work. Shower water pressure was dismal. Elevators didn’t work consistently. Wouldn’t stay again.
8/10
Excellent
09 Jul 2026
Albert
Nice
Self
10/10
Exceptional
08 Jul 2026
carol
Clean rooms, love the air conditioning and how cozy it is
Family
10/10
Exceptional
08 Jul 2026
Veckman
Ease of check in
10/10
Exceptional
07 Jul 2026
Chris
Great place to stay while in Boston. In walking distance of Fenway Park
Family
10/10
Exceptional
07 Jul 2026
Krisandra
Perfectly designed room with nice tech features. Automatic Blinds blackout the room completely. Comfy bed. Very clean and new. Roof deck view is incredible.
Self
8/10
Excellent
07 Jul 2026
Dominic
Clean room, lots to do in the area
Partner
10/10
Exceptional
06 Jul 2026
Wilber
Room and view were amazing! Extremely clean hotel with a unique vibe compared to the average hotel. 10/10 recommend!
Partner
8/10
Excellent
06 Jul 2026
Stacy
The room was clean and just what we needed. The breakfast and coffee is expensive. It looked good, but we passed. Good location and had fun. We will stay here again. Staff was excellent. Helpful, kind and cheerful.
10/10
Exceptional
06 Jul 2026
Nour Yassir
Always efficient, reliable and a comfy sleep!
Partner
10/10
Exceptional
05 Jul 2026
Andrea Lyn
lovely hotel
Self
8/10
Excellent
05 Jul 2026
Carlos
Perfect location to go shopping in newburry street, staff is very friendly and helpfull, lots of room in the cafeteria, the stylaff was wonderful and helpful at any hour.
Only downside, the rooms are too small.
Family
10/10
Exceptional
04 Jul 2026
Vanessa
This place was clean and middle of the shopping centers. Good spots for taking the train in three steps and it takes you everybody.

Love the atmosphere. Everything was excellent!
Self
8/10
Excellent
03 Jul 2026
Lawrence
Tiny room, lukewarm water,
Self
10/10
Exceptional
03 Jul 2026
Alexa
I had an amazing 2 night stay. The hotel was clean, it was a funky and fun space, I enjoyed a beautiful view from my bed, and slept wonderfully both nights!
Self
10/10
Exceptional
03 Jul 2026
Michel
Room was clean and I appreciated the early checkin
Self
10/10
Exceptional
02 Jul 2026
Andrew
This second time staying at a CitizenM the first in Zurich, yet again the hotel met my needs and was perfect for my World Cup stay in Boston. The rooms whilst a little snug are always clean and I like the layout which are perfect for solo or couples.
Self
4/10
Poor
02 Jul 2026
William
This hotel was conveniently located but everything else was a bit of a nightmare. You have to ride an elevator to check in, then a different elevator to your room. The room was like a dorm or ship's berth and exactly as wide as the bed is long. The bathroom sink is in the room and you walk between it and the shower whenever you enter/leave the room. There were no drink cups of anything in the room at all. Check in and out is via a tablet in the 2nd floor lobby, attended by an un attentive helper. I hope to never stay in one of these citizen hotels again!
Self
8/10
Excellent
02 Jul 2026
Jeff
Nice hotel, and a good location, but keep in mind that the rooms are very small. We didn’t find the beds too comfortable but that could just be our taste.
Partner
8/10
Excellent
02 Jul 2026
Smriti
The bathroom had hair in it on the shower floor, when I walked in first time. Otherwise room was clean and well kept. Great cafe. And rooftop. Nice location
Self
8/10
Excellent
01 Jul 2026
Vicente U Diaz
Close to Fenway Park.
Partner
10/10
Exceptional
30 Jun 2026
Arianna
Amazing location
Partner
10/10
Exceptional
30 Jun 2026
Devin
I was extremely delighted with my stay at Citizen M Boston Back Bay! Our room was much bigger than I had expected, so that was the first surprise. It was very easy to get to from the airport, too, as I just took the Logan Express bus to Back Bay which was free and dropped my off just down the street from the hotel. The hotel is very modern, fun and hip with amazing artwork and decor. The room had huge windows overlooking the city and black-out blinds which were useful because we needed to sleep during the day. We were so close to many restaurants and shopping - the location was ideal! Just a short walk to Boston Commons. We will definitely be back!
Partner
10/10
Exceptional
30 Jun 2026
Adam
Clean room and great staff. The food options were wonderful
Self
10/10
Exceptional
29 Jun 2026
deborah
Fun unique experience
Self
10/10
Exceptional
28 Jun 2026
Susan
It was very nice, convenient location, everyone very nice and accommodating!
Partner
10/10
Exceptional
28 Jun 2026
Josh
The room was very clean, bar in the lobby was nice, location was great (close to Fenway Park). Room was small but perfect for our one-night stay.
Partner
8/10
Excellent
28 Jun 2026
joel
Roof top bar was beautiful, snacks were great. Breakfast buffet convenient and reasonably priced. Terrace was nice. Rooms were cool and small. The controller for the room froze and we were a tad stuck overnight
Partner
8/10
Excellent
28 Jun 2026
Mayra
Great location, quick walk to Fenway Stadium. Property well maintained, small rooms.
Family
8/10
Excellent
28 Jun 2026
Linda
Good location to restaurants and shopping on Newbury St. Short Uber ride to downtown area, although it is walkable through the beautifully manicured parks. Nice vibe.
Partner
10/10
Exceptional
28 Jun 2026
palmerin
Love staying here
10/10
Exceptional
28 Jun 2026
Jeong
Amazing
Partner
10/10
Exceptional
27 Jun 2026
DAVION
Love the art.
Partner
10/10
Exceptional
27 Jun 2026
Hong Cuc
I like everything
Family
10/10
Exceptional
26 Jun 2026
Andrea
love this place!
Self
10/10
Exceptional
26 Jun 2026
Andrea Lyn
great place to stay!
Self
10/10
Exceptional
26 Jun 2026
Nyeshia
great place to stay!
Self
10/10
Exceptional
26 Jun 2026
Andrea Lyn
i always stay here when visiting boston. great location!
Self
10/10
Exceptional
26 Jun 2026
Stephanie
Very nice. Clean, modern and quiet.
Partner
8/10
Excellent
25 Jun 2026
Hiroshi
Good
Family
10/10
Exceptional
24 Jun 2026
Pat
Great location and able to walk everywhere.
10/10
Exceptional
24 Jun 2026
Santiago
El hotel es muy bonito y la ubicación es espectacular
Friends
4/10
Poor
22 Jun 2026
Lauren Elizabeth
The overall decor, rooftop bar + rooftop bar staff and proximity to everything to explore Boston was a 5/5. But if I’m being honest, everything else was a 2/5 or 2.5/5. Had an instance when I was waiting in line to get more toilet paper for my room and the Citizen “ambassador” made me wait longer because she saw a guest struggling with check-out even though I was next in line. The food (or at least the pizza) tasted pre-frozen and they don’t provide takeout containers for the extras. The sheets were emaculate but the shower had hair from a prior visitor. They also didn’t tell me that the iPad in the room is preprogrammed not to have housekeeping, so my trash overflowed my entire stay and I had to seek out fresh towels. The options for blackout shades vs daylight shades were nice with the room being so bright by the bed.
Self
10/10
Exceptional
22 Jun 2026
Besa
Hotel staff amazing! Location is amazing! Hotel is beautiful and right next to Main Street! Amazing staff and amazing hotel! Will stay again!
Partner
2/10
Poor
22 Jun 2026
kristina
The rooms were the size of Japanese sleep cubicles. PODS! Really---a pretty outrageous set-up and very, very unpleasant---and EXPENSIVE! Also, the property is striving so very, very hard to be \"cool\"---and in fact, the whole setup is just incredibly annoying. Also, the so-called \"smart rooms\" were really not so smart since my iPad, which was supposed to control the room, kept breaking down, so in the middle of the night, my blinds started going up and down and I was helpless to stop it. I honestly do not know how these hotels survive,
Self
10/10
Exceptional
22 Jun 2026
Michelle
All staff were very helpful and friendly. The rooms were clean.
Partner
8/10
Excellent
22 Jun 2026
Marion
Self service check in, impersonal. Not my preference, but ok if you don’t mind technology. Don’t expect a valet or concierge. The rooms also require the use of an iPad which controls the lights, blinds,tv, air as well as asking for your room to be made up( they do t do it if you don’t ask).
The rooms are tiny, like cruise ship tiny.
The staff at the bar was friendly and willing to answer any questions.
Location is great if you’re going to Fenway or love to shop.
Partner
10/10
Exceptional
21 Jun 2026
Jose Ernesto
Excelent service and exceptional location for areas
Friends
10/10
Exceptional
21 Jun 2026
Qun
Very good !
Family_with_children
10/10
Exceptional
20 Jun 2026
tim
Having only one employee supervising guests as we checked ourselves in was silly. For the prices charged, you should hire some employees.
Partner
8/10
Excellent
19 Jun 2026
Gail
Location was perfect. Walked to Fenway
Partner
10/10
Exceptional
19 Jun 2026
Christopher
Very friendly place & calm atmosphere. Helpful staff on hand to answer any questions you have. Kept our luggage after checkout so we could go eat 1 last time.
Partner
10/10
Exceptional
18 Jun 2026
Phillip
Great location
Fun and clean.

Bed is not the most comfortable

But everything else is on point !
Self
10/10
Exceptional
16 Jun 2026
Nazanin
It was the best experience I have ever had. The staff is very well trained, very polite. The hotel is very new and modern and is perfect for people who want to experience staying in a hotel where they are respected. The reception was excellent and experienced.
Self
10/10
Exceptional
15 Jun 2026
Arash
The room was pretty small but very clean and well organized. Limited space if you have large luggage or multiple bags. Otherwise great specially for solo travelers.
Friends_and_family Family
10/10
Exceptional
15 Jun 2026
Harvy
Clean, comfortable, very well located 10/10
Partner
8/10
Excellent
14 Jun 2026
Michael
The elevator are tough if you have luggage. Probably a better spot if you’re traveling light.
10/10
Exceptional
14 Jun 2026
Yumi
The hotel is located in the center of Boston & very convenient as a subway station was right there. Room & bathroom were smaller in the size, but functional. Nice bed to sleep. The top floor is a bar (separate from the hotel) & has a great view. Check in & our are fast & smooth as you do it yourself at a kiosk. There are people there to help you! Unfortunately & surprisingly a staff didn’t know what/where JFK Presidential Library was when we asked for the directions…
Partner
2/10
Poor
13 Jun 2026
scott
It would be hard to use words to describe how much i hated this hotel. there wasn’t anyone at the desk when i checked which i guess they don’t care about because you have to use a kiosk to check yourself in, then use the rfid machine to make your own key card. i did all that and went to the 7th floor with all my stuff and found that the key was for the wrong room. had to go back and re key. the room is absolutely the opposite of spacious. smaller than any NYC hotel i’ve stayed. the bed is shoved into the back of the room like a train bed. you have to lay down sideways to watch the tv and if you have someone with you they have to crawl over you to get out of the bed. you can then switch perpendicular to sleep but that leaves the bedside table at your feet. no glassware in the room. the desk, is maybe a foot wide at most and puts your back to the tv so if you want to work and watch cnbc you’re out of luck. the technology that controls the shades, lights and media works sporadically at best. this is the worse hotel experience i’ve had in a long time and i travel a lot. put on top of that the room rate which was exorbitant and it gets worse. there are too many hotels in boston to have to deal with this place. you’d be better off in a hostel.
10/10
Exceptional
13 Jun 2026
donald
Micro hotel format done very well. Location convenient for Hynes convention center.
10/10
Exceptional
13 Jun 2026
Victor
No tengo palabras para expresar nos encantó el hotel a mí y a mi pareja todo muy lindo sobre todo las vistas
8/10
Excellent
13 Jun 2026
Richard
Very modern and friendly hotel. The rooms are really small but as everything is so modern and well designed it is not as much a problem as it could be.
Self

Location & surroundings

Citizenm Boston Back Bay
408 Newbury St, Back Bay, United States

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Citizenm Boston Back Bay

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