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Residence Inn Boston Downtown/South End

Boston - MA · United States

2001 Washington StreetView location

8.8/10Excellent1,005 Reviews
Cleanliness9.2/109.2
Service9.0/109.0
Comfort9.0/109.0
Condition9.0/109.0
Amenities8.8/108.8
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Residence Inn Boston Downtown/South End

Located in Boston's vibrant South End, the Residence Inn by Marriott Boston Downtown/South End is within a 15-minute walk of Northeastern University and Boston Medical Center. This hotel offers convenient access to cultural attractions such as the Museum of Fine Arts and upscale shopping at Copley Place.

Maintain your fitness routine at the 24-hour fitness center, or take advantage of complimentary Wi-Fi and wedding services. Each of the 135 guestrooms provides the comforts of home with kitchenettes equipped with refrigerators, microwaves, and stovetops. Relax and enjoy entertainment on a 49-inch flat-screen TV.

For your convenience phones and desks are also provided. Start your day with a complimentary continental breakfast, served daily from 7:00 AM to 10:00 AM, or unwind at the hotel's bar/lounge in the evening. Additional amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk.

For events and meetings, the hotel offers 4, 693 square feet of flexible space, including three meeting rooms. Self-parking is available onsite for a fee.

Read more about this hotelShow less

With a stay at Residence Inn by Marriott Boston Downtown / South End in Boston (South End), you'll be within a 15-minute walk of Northeastern University and Boston Medical Center.

This hotel is 1 mi (1.7 km) from Boston Museum of Fine Arts and 1.3 mi (2.1 km) from Copley Place. Make yourself at home in one of the 135 guestrooms, featuring kitchenettes with refrigerators and stovetops.

49-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include phones, as well as desks and microwaves. Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Boston?

This hotel has 4693 square feet (436 square meters) of space consisting of conference space and 3 meeting rooms. Limited parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 11:00 AM
Minimum check-in age 21

Hotel policies

No rollaway/extra beds available LGBTQIA+ friendly Professional property host/manager Pets allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Property uses a professional cleaning service Contactless check-out is available
Essential Travel
Essential workers only - NO

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • Breakage deposit: USD 150 per stay

    We have included all charges provided to us by the property.

  • You need to know
    • The property is professionally cleaned.
    • Contactless check-out is available.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • Tax ID - C0015490351
    • This property accepts credit cards; cash is not accepted
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
    • This property is professionally cleaned
  • Minimal age
    21
  • Optional fees
    • Secured valet parking fee: USD 55.00 per night (in/out privileges)
    • Pet fee: USD 100 per accommodation, per stay
    • Service animals are exempt from fees

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

Nearby attractions

Northeastern University 0.6 km / 0.4 mi
Boston Medical Center 1 km / 0.6 mi
Boston Symphony Hall 1.4 km / 0.9 mi
Boston Museum of Fine Arts 1.4 km / 0.9 mi
Carson Beach 1.5 km / 0.9 mi
Longwood Medical Area 1.5 km / 1 mi
Isabella Stewart Gardner Museum 1.7 km / 1.1 mi
The Shops at Prudential Center 1.8 km / 1.1 mi
Copley Place 1.8 km / 1.1 mi
Berklee College of Music 2 km / 1.3 mi
Boylston Street 2 km / 1.3 mi
Newbury Street 2.1 km / 1.3 mi
Hynes Convention Center 2.2 km / 1.4 mi
Boston Children's Hospital 2.2 km / 1.4 mi
Copley Square 2.2 km / 1.4 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 135
  • Number of floors (main building): 6
  • Accessible rooms: 7
  • hotel
  • Wheelchair-accessible
  • Car park
  • Electric vehicle charging station
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Secure parking
Show 21 more facilities & services
  • Room service
  • Laundry service
  • 24-hour security
  • Air conditioning in public areas
  • Smoke detector
  • Hotel safe
  • Lift access
  • Bicycle storage
  • Gym
  • Newspapers
  • Clothes dryer
  • Towels and bed linen
  • BarExtra charge
  • Breakfast room
  • Conference room
  • Meeting room: 3
  • Printer
  • Breakfast
  • Continental breakfast
  • Non-smoking establishment
  • FitnessExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

DB

Buffet Breakfast

This meal plan may be available depending on the selected room/rate.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • SUITE WITH DOUBLE BEDSUITE • WITH DOUBLE BEDSUI.DB

    Photos are not available for this room type.

    Residence Inn Boston Downtown/South End

    SUITE WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE Accessible KING SIZE BEDSUITE • Accessible KING SIZE BEDSUI.H6-KG

    Photos are not available for this room type.

    Residence Inn Boston Downtown/South End

    SUITE Accessible KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.H6-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING BED ONE BEDROOMSUITE • KING BED ONE BEDROOMSUI.B1-KG

    Photos are not available for this room type.

    Residence Inn Boston Downtown/South End

    SUITE KING BED ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING BED ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B1-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO WITH VIEWSSTUDIO • WITH VIEWSSTU.WV

    Photos are not available for this room type.

    Residence Inn Boston Downtown/South End

    STUDIO WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO KING SIZE BEDSTUDIO • KING SIZE BEDSTU.KG

    Photos are not available for this room type.

    Residence Inn Boston Downtown/South End

    STUDIO KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO STANDARDSTUDIO • STANDARDSTU.ST

    Photos are not available for this room type.

    Residence Inn Boston Downtown/South End

    STUDIO STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST

    Photos are not available for this room type.

    Residence Inn Boston Downtown/South End

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO AccessibleSTUDIO • AccessibleSTU.H6

    Photos are not available for this room type.

    Residence Inn Boston Downtown/South End

    STUDIO Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE GUEST ROOMQUADRUPLE • GUEST ROOMQUA.GR

    Photos are not available for this room type.

    Residence Inn Boston Downtown/South End

    QUADRUPLE GUEST ROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    GUEST ROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.GR

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG-1

    Photos are not available for this room type.

    Residence Inn Boston Downtown/South End

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE AccessibleSUITE • AccessibleSUI.H6

    Photos are not available for this room type.

    Residence Inn Boston Downtown/South End

    SUITE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE ONE BEDROOMSUITE • ONE BEDROOMSUI.B1

    Photos are not available for this room type.

    Residence Inn Boston Downtown/South End

    SUITE ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO

    Photos are not available for this room type.

    Residence Inn Boston Downtown/South End

    Room RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.RO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO CITY VIEW KING BEDSTUDIO • CITY VIEW KING BEDSTU.CV-KG

    Photos are not available for this room type.

    Residence Inn Boston Downtown/South End

    STUDIO CITY VIEW KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    CITY VIEW KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.CV-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO Accessible KING SIZE BEDSTUDIO • Accessible KING SIZE BEDSTU.H6-KG

    Photos are not available for this room type.

    Residence Inn Boston Downtown/South End

    STUDIO Accessible KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.H6-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO CITY VIEWSTUDIO • CITY VIEWSTU.CV

    Photos are not available for this room type.

    Residence Inn Boston Downtown/South End

    STUDIO CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.CV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE ONE BEDSUITE • ONE BEDSUI.1B

    Photos are not available for this room type.

    Residence Inn Boston Downtown/South End

    SUITE ONE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    ONE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.1B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE ONE BEDROOM AccessibleSUITE • ONE BEDROOM AccessibleSUI.B1-H6

    Photos are not available for this room type.

    Residence Inn Boston Downtown/South End

    SUITE ONE BEDROOM Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    ONE BEDROOM Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B1-H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARD • 1 BedroomDBL.ST
    DOUBLE STANDARDPhoto unavailable5 photos

    Residence Inn Boston Downtown/South End

    DOUBLE STANDARD

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    Sofa bed, King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Room amenities

    • Hairdryer
    • Direct dial telephone
    • TV
    • Radio
    • Kitchen utensils, plates & cups
    • Ironing set
    • Room size (sqm)
    • Satellite TV
    • Individually adjustable air conditioning
    • Wheelchair-accessible
    • Wi-fi
    • Alarm clock
    • Desk

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO KING BED NON SMOKINGSTUDIO • KING BED NON SMOKINGSTU.KG-NM

    Photos are not available for this room type.

    Residence Inn Boston Downtown/South End

    STUDIO KING BED NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    KING BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.KG-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Residence Inn Boston Downtown/South End

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Residence Inn Boston Downtown/South End

8.8
Excellent
1,005 Reviews
Cleanliness
9.2 /10
Service
9.0 /10
Comfort
9.0 /10
Condition
9.0 /10
Amenities
8.8 /10
100 reviews shown
10/10
Exceptional
02 Aug 2026
Cheri
Staff was very friendly and responsive. The suite was immaculate with a fantastic view of the baseball field. Very convenient for the college area and the best breakfast buffet we’ve ever had.
8/10
Excellent
27 Jul 2026
Pierre
Great overall but parking expensive
10/10
Exceptional
25 Jul 2026
Colleen
Kind, helpful staff, it felt clean and safe
8/10
Excellent
25 Jul 2026
Leslie
I was attending a conference at Northeastern University and it was a convenient walk to the campus. The hotel provided breakfast in the morning and the stay was comfortable. The staff was friendly and helpful!
8/10
Excellent
25 Jul 2026
Shrey
Good experience!! Thank u
10/10
Exceptional
23 Jul 2026
Sheryl
Clean room with great air conditioning. Kitchen had a few nice touches like salt and pepper and an empty jug for water. Nice size with a place to eat and separate couch area. Nice breakfast spread with different hot dishes each day.
2/10
Poor
21 Jul 2026
Eleni
Be careful the room you book. It appears we didn’t get what we selected. The ‘king size bed’ was definitely not king size. The shower did not have an adjustable showerhead as described and there was no separate bedroom.

Although we got pre-continental breakfast that was included with our booking, the lack of seating was a concern as we had to stand and wait for people to leave before we can sit, or grab an extra chair. The bagels or toast or food wasn’t really available once it was done, the coffee was empty and wasn’t refilled till after we even ate.

Some of the folks at the front desk were on their phone way too much and there wasn’t very much customer service. I think the guys at valet were the nicest of anyone.

Will certainly not be staying there again and will be writing to corporate for sure.
Family_with_children
10/10
Exceptional
18 Jul 2026
Michelle
Room was clean and the parking on the street was very accessible. That was probably one of the biggest advantages - easy street parking if you have a car. (Free on the weekends, otherwise 2 hours on weekdays before moving to another location on the street.)
Partner
8/10
Excellent
17 Jul 2026
Annastecia
Room was lovely, neighborhood was nice, and breakfast was a good selection.
Family_with_children
10/10
Exceptional
17 Jul 2026
Regina
This residence has excellent kitchen supplies and it is clean. The Tropical grocery store is conveniently in walking distance. Just across the street. Copley Square Convention Center is only one short bus ride & one metro stop away. A 30 minute trip to the Logan airport shuttle.
Self
8/10
Excellent
15 Jul 2026
Kevin
The room facing the main street tended to be noisy due to traffic, including buses and vehicles playing loud music. That said, it’s otherwise a solid hotel with good value. Free street parking is available nearby if you prefer to avoid the hotel’s expensive parking fees.
Family_with_children
10/10
Exceptional
14 Jul 2026
Syed shayan
Breakfast
Family
4/10
Poor
13 Jul 2026
Michael
Expedia emailed an advertised rate of $25 for overnight parking but when I arrived the hotel charged me $55. Also, the shower had almost zero water pressure. It literally trickled out of the shower head. Very disappointing stay
Partner
8/10
Excellent
12 Jul 2026
Julia
I didn’t like that the parking was not included in the stay, very pricy just to park overnight.
Friends
10/10
Exceptional
12 Jul 2026
Caitlin
Great all around stay
8/10
Excellent
11 Jul 2026
Somphop
Staff very helpful and friendly
Friends_and_family Family
10/10
Exceptional
08 Jul 2026
Ewa B
Our stay was very nice
Rooms very big with amenities and breakfast was very tasty
Friends
10/10
Exceptional
01 Jul 2026
Andrew
Clean and comfortable rooms. Staff were friendly and helpful.
Family
10/10
Exceptional
30 Jun 2026
Philip
N/A
Family
6/10
Pleasant
29 Jun 2026
Arturo
The room had a terrible smell from the carpet
Breakfast could be better !! Same options every day 🙃😩
The neighborhood around the hotel felt unsafe, with drug addicts gathered at the bus stops.
Family
8/10
Excellent
28 Jun 2026
Jestina
I didn’t love the surrounding neighborhood but the room was great exactly what we needed for a quick trip into the city. Keep in mind the only parking available to guests is valet and it’s $55 a night in addition to a $200 hold placed on your card at Check-in for “accidentals”.
Partner
10/10
Exceptional
23 Jun 2026
Zedan
Breakfast and clean room
8/10
Excellent
21 Jun 2026
Alistair Paul
Nice room. Gym was good.
Partner
10/10
Exceptional
20 Jun 2026
Jackie
Room was large, clean and very comfortable. We had a studio with a well equipped kitchen with everything we needed for a great stay.

Breakfast was good, with a good selection of hot and cold breakfast items. The breakfast room is pretty small and gets very busy in final 30 minutes so recommend getting there early.
Partner
10/10
Exceptional
14 Jun 2026
Kathleen
Staff was excellent. Rooms and public areas very clean.

Sofa bed in room needs a refresh.

Lobby furniture needs cleaning.
Family_with_children
10/10
Exceptional
07 Jun 2026
Herman
Place was very clean. Breakfast was of terrific with a variety of choices.
Partner
10/10
Exceptional
07 Jun 2026
Anne
Bed was awesome! Breakfast was good but I wish it started a little earlier. We had to catch a plane before they started serving!

Staff was super friendly and helpful.

I would definitely stay there again.

Nice to have a kitchen in room also!!
Partner
10/10
Exceptional
05 Jun 2026
Sherry
Great
Family
10/10
Exceptional
05 Jun 2026
Karen
Staff was really friendly and helpful. Breakfast was excellent…lots of options. Large room and bathroom and plenty of seating in lobby.
10/10
Exceptional
04 Jun 2026
Himanshu
Wonderful! Enjoyed our stay a lot.
Partner
10/10
Exceptional
31 May 2026
Josh
Highly recommend
Partner
6/10
Pleasant
31 May 2026
Mutasem
Overall this is a decent hotel

The main drawback is its location: Not encouraging. It is far from the main historic areas. More importantly, one feels unsafe walking in that neighborhood particularly in the evening. I would not go back mainly because of safety in adjacent areas.
Self
10/10
Exceptional
30 May 2026
Andres
Great stay. First time in Boston. Staff was great. Checking on us from the second we arrived. Will stay there again if we go to Boston again.
Partner
8/10
Excellent
27 May 2026
Struan
Very good in an affordable Roxbury. Spacious rooms. Buses or 10 walk mins to Orange line/Ruggles. We did not have a car but $50 for overnight valet seems expensive.
8/10
Excellent
26 May 2026
Partha
Change bathroom sliding door. It’s a jk
10/10
Exceptional
23 May 2026
crystal
Lovely experience in Boston. Close to many things....Staff was excellent and stay was very nice
Partner
6/10
Pleasant
20 May 2026
mario
The employee at the check-in counter was a bit unfriendly. I understand that the hotel has rules, but she made things unnecessarily difficult because the person who had made the reservation was elsewhere, occupied with college graduation matters. The place itself is very clean, though there was little variety at breakfast. They also do not allow guests to take food out of the designated breakfast area. The surrounding neighborhood is extremely scare. Directly across the street is a field where teenage baseball teams play. There isn't much variety in terms of restaurants in the area. There are many people around who appear to be mentally ill or struggling with substance abuse. One feels unsafe in the neighborhood.
Family
8/10
Excellent
20 May 2026
TERESA
No body lotion in the bathroom .
Family
6/10
Pleasant
19 May 2026
Scott
We checked in at Friday night at 7pm and there was only one employee and 5 people waiting when we arrived. The staff member did the best she could, but it was a long wait after a long drive. The valet was new and way behind, we had to part half in the street just to unload our own bags. Then next day I went down to the pool, but no pool. Not the best experience.
Family
6/10
Pleasant
12 May 2026
Murielle
The staff at breakfast were very helpful
10/10
Exceptional
11 May 2026
Kayan
Very fresh
10/10
Exceptional
04 May 2026
Richard
Clean, rooms were thoughtfully laid out, housekeeping staff were cool! Breakfast was quite good. You can take breakfast to your room for health reasons which make no sense to me since you can buy food and cook in your suite.
Family
10/10
Exceptional
22 Apr 2026
Sandi
This property was clean and appeared very new. Our room was large and very comfortable. We would definitely stay here again.
Family
10/10
Exceptional
21 Apr 2026
Amy
We had an amazing stay! We were a little nervous after reading some of the reviews, but it was fantastic. Never felt unsafe, the rooms were clean and the staff were amazing!

Would highly recommend!
Partner
10/10
Exceptional
19 Apr 2026
Shannon
Nice and convenient
8/10
Excellent
17 Apr 2026
Preeti
Yes
Business
8/10
Excellent
14 Apr 2026
Jennifer
The property is clean and quiet. There is no lotion provided.
Self
10/10
Exceptional
14 Apr 2026
Mary
The room was immaculate and had everything I needed. I also enjoyed the fruit-infused water in the lobby!
Friends_and_family Friends
10/10
Exceptional
07 Apr 2026
Lindsay Stanley
Excellent place to stay! Everything about it is just awesome. Highly recommend this hotel!
Family
8/10
Excellent
05 Apr 2026
Tykeia
Saturday during breakfast they only have 1 staff and was not prepared for the crowd
Family_with_children
10/10
Exceptional
04 Apr 2026
Jennifer
Amazing stay and staff!
Self
10/10
Exceptional
01 Apr 2026
Jaime
We had a very enjoyable stay. Your standout employee was Perpetual. She made us feel welcome from the moment we stepped foot on the property.
Partner
10/10
Exceptional
31 Mar 2026
Chiming
Friendly staff. Comy room , clean premise. Amazing breakfast
Self
10/10
Exceptional
30 Mar 2026
Dang Minh Khoi
The breakfast was alright, I would say. My experience was great; I thought that going from Roxbury to downtown Boston was straightforward, not too hard with just a Silver Line bus.
Partner
10/10
Exceptional
30 Mar 2026
Shaifali
Great location for our NA visit!
Clean rooms, great staff
Parking was a bit steep at $55/night
10/10
Exceptional
29 Mar 2026
Jennifer
The room was excellent. Very clean. Breakfast was fresh nothing on the menu was stale. Fresh fruits.I give the stay a 10 out of 10. One exception, paying $313 for one night and $55 for parking is a bit much. But i will return for a longer stay.
Friends_and_family Friends
10/10
Exceptional
27 Mar 2026
Justin
Amazing breakfast with a nice spinach quiche and staff were very helpful and my room. Our room was amazing. If we're ever in Boston will definetly stay there as it's a great location to get to lots of areas in Boston and it's 5 minutes to the Metro.
Friends_and_family Family
8/10
Excellent
25 Mar 2026
Paulo
Clean
10/10
Exceptional
24 Mar 2026
Justin
The room was clean and comfortable! And they got us extra towels very quickly.
Friends_and_family Family
8/10
Excellent
24 Mar 2026
Paulo
Clean rooms, Helpful staff - Breakfast was included which was nice, but operating times were shorter (only 2.5 hour window) and unfortunately would run out of items (ie. coffee, hot items) before closing period
Family_with_children
8/10
Excellent
23 Mar 2026
Robert
Everything was good
Partner
8/10
Excellent
22 Mar 2026
Lisa
N/A
Family
10/10
Exceptional
18 Mar 2026
Jennifer
Very nice hotel at a good price point for Boston. Good location for touring Northeastern
8/10
Excellent
10 Mar 2026
Giancarlo
Comfy rooms
10/10
Exceptional
01 Mar 2026
Andrea
Clean room, great staff and overall great experience!
Family_with_children
10/10
Exceptional
01 Mar 2026
Darcy
Room was perfect with an amazing view.
Family
10/10
Exceptional
27 Feb 2026
jillian
Staff was amazing and helpful. The room was very clean. Bed was so comfortable, I’ll definitely be going back
Partner
10/10
Exceptional
23 Feb 2026
Hannah
The room was clean and the staff was friendly.
Friends
10/10
Exceptional
22 Feb 2026
Michael
Room was spacious and nice amenities (king suite with sofa bed). Parking was easy. Bit loud at night with multiple sirens, but there are multiple hospitals in the area, so it's expected I guess.
Friends_and_family Family
10/10
Exceptional
22 Feb 2026
Laural
Great hotel and great room. Neighborhood was a little scary.
Self
10/10
Exceptional
17 Feb 2026
Arnol
The room was perfect and all the staff were amazing. I really recommend this Hotel
10/10
Exceptional
16 Feb 2026
Anthony
Gre
8/10
Excellent
12 Feb 2026
Mariajoy
Very courteous staff, clean room, very comfortable bed. Not luxe, but great for one night.
Business
10/10
Exceptional
08 Feb 2026
Idowu
Yes....perfect
10/10
Exceptional
08 Feb 2026
Beth
Very clean! Great breakfast too!!
Business Family
8/10
Excellent
05 Feb 2026
Sarah
The rooms were very clean, the breakfast was delicious and the staff was very courteous!
Friends_and_family Family
10/10
Exceptional
01 Feb 2026
Irina
Clean and cozy room, friendly staff and excellent breakfast.
10/10
Exceptional
01 Feb 2026
Melissa
Yari the lady at reception was wonderful.
So kind and helpful. We will be back for sure.
Leisure Family_with_children
2/10
Poor
25 Jan 2026
Karina
Room was great and clean. The staff was the issue I was double charged for parking and it took weeks to resolve
4/10
Poor
19 Jan 2026
Jang Hyun
The room itself was nice, but the party noise kept me up until 11. I'm so tired now.

8/10
Excellent
19 Jan 2026
elisabeth
Overall it was good stay. Just keep in mind parking is extra and expensive since it’s valet only.
Leisure Family
10/10
Exceptional
18 Jan 2026
kadeesha
Clean everything.
Partner
4/10
Poor
15 Jan 2026
Jeffery D
Neighborhood was not good. I needed an extra day due to flight cancellation and was charged a very pricey amount for one day. Staff was nice and hotel was clean.
10/10
Exceptional
12 Jan 2026
Mary
The complimentary breakfast was fully stocked and very friendly staff
Business_and_leisure
10/10
Exceptional
12 Jan 2026
Cheryl Renee
The room was very clean and the staff was helpful, courteous and kind. The location was perfect for our trip. The continental breakfast was a plus. I will definitely use again.
8/10
Excellent
11 Jan 2026
Noel
Clean warm room, easy access to south end, easy parking
Partner
10/10
Exceptional
07 Jan 2026
Patrick
Nice breakfast however would have been nice to know which items would be served at which times as seemed to change slightly each day. Would be nice if bacon and link sausages would have been available for the British guests. The taste of the scrambled eggs could be improved and maybe offer fried eggs as an option on some days. The waffle makers were a nice touch however, would have been nice if a member of staff were assisting to prepare them for guests instead of self service.

Rooms were very clean, spacious and staff were very nice. Beds were comfortable and the kitchen area was very useful to prepare food from the nearby stores. Very accessible with easy transport links nearby.
Leisure Partner
10/10
Exceptional
06 Jan 2026
Hai Fen
We used this hotel several time in recent 4 years. The food gets much better.
Leisure Family
10/10
Exceptional
05 Jan 2026
John
The room was very clean and spacious and appliances were in top-notch condition. Staff was friendly and helpful. Breakfast was typical of Residence Inn.
Friends_and_family Family
8/10
Excellent
04 Jan 2026
Phuong
The room was clean and the staff was nice. Breakfast had good selections.
Leisure Family
8/10
Excellent
04 Jan 2026
Ralph
Nice room. Efficient Friendly staff. Only minor issues. Sticky shower door and coffee maker missing a necessary part.
Self
8/10
Excellent
04 Jan 2026
Gerald
Everything was good , but parking is 55 dollars per night.
Leisure Family_with_children
10/10
Exceptional
03 Jan 2026
Hai Fen
Much better than before.
Leisure Family
10/10
Exceptional
02 Jan 2026
Jassira
Very nice
10/10
Exceptional
02 Jan 2026
April
I loved everything about it. It was clean, everyone one kind, and the food was really good. I would definitely stay there again.
Leisure Family
6/10
Pleasant
20 Dec 2025
Iliana
I felt like I was being surveilled by the hotel. I put up the \"come later sign\" since I was spending a lot of time in the hotel room with my pet. I received a letter from the hotel saying that they had the right to inspect the room every 72 hours which was very unsettling. I've stayed at many hotels all over the world and never received such a letter that required the hotel to inspect the room during my stay.
Leisure Pet
10/10
Exceptional
08 Dec 2025
Foster
The room was excellent!
Staff very friendly, the only thing I didn't like was a room service woman banging on my door about an hour and a half to check out time. Aside that, the Residence Inn by Marriott at Downtown, South End, Boston, is the best hotel experience I have ever had.
Business Self
10/10
Exceptional
08 Dec 2025
Patricia
Desk clerk was amazing! She was quite cheerful, professional, and helpful. We'd gotten in about dinner time, and being new to Boston, we didn't know either the neighborhood or the restaurant scene, so we asked her advice. She pointed us to several places nearby which we then went to in successive forays over the next few nights. They were all hits, with one losing a better personal rating for overly loud music.

She helped make our stay successful.
Business_and_leisure Friends
4/10
Poor
07 Dec 2025
Sophia
The room was great, but the customer service was terrible. Everyone was rude - I’d say the only ones who weren’t rude were the valet men.
10/10
Exceptional
07 Dec 2025
Joshua
We booked our stay here for work. We had a coast-to coast red eye flight and were dead tired. We came in to the hotel early to see if we could have them hold our bags. Alas, they had a room ready for us. It literally saved our life, as we could take a nap, because who can sleep on a plane? The room was clean, the staff very, very helpful and accommodating. It is in a walkable location to the hospital district and to other areas like the Prudential Center, etc. Appreciate the hotel staff looking out for weary travelers!
Business Partner

Location & surroundings

Residence Inn Boston Downtown/South End
2001 Washington Street, Roxbury, United States

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Residence Inn Boston Downtown/South End

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