Name: AC Hotel by Marriott Boston Cleveland Circle
Address: 395 Chestnut Hill Ave, Boston, 02135, US

4/10

Poor

04 Jul 2026

Wei

Our stay was impacted by several service and facility issues. First, the housekeeping service level was not satisfactory. On our second day, our room was not serviced until around 4:30 PM. There were recurring shortages of basic room supplies, including paper cups and facial tissues. To make matters worse, my hair wrap, which had a faint pink color, was mistakenly taken away by housekeeping along with the hotel towels and was never found. There was a constant shortage of hot water for tea in the lobby. The flavored water station was also frustrating to use, as it was nearly impossible to get the dispenser to work properly.

We also encountered billing issues at checkout. Our final bill was incorrect and required manual adjustments to apply the credits we were entitled to. During this interaction, the front desk staff did not even make eye contact while communicating with us. Unfortunately, this was not an isolated experience—several staff members throughout our stay appeared inexperienced and lacked professionalism.

Finally, despite being a relatively new property, the hotel has several facility issues that affected our comfort. The water pressure in the bathroom sink was extremely weak, making even simple tasks such as filling a cup take much longer than expected.

The hotel has a modern appearance, the combination of issues mentioned above made the stay less enjoyable. There is significant room for improvement in both staff training and day-to-day hotel operations.

Family

8/10

Excellent

01 Jul 2026

Julie-Anne

Excellently located for Boston College. Stayed 5 nights and on 2 nights my room wasn’t serviced , this was disappointing. The view pass and the railcards are a nice touch. Breakfast was fine but would have expected more choice for the cost. This is a very expensive hotel and I’d think twice about coming again. The staff are absolutely lovely, friendly and helpful.

Self

8/10

Excellent

30 Jun 2026

Kim

Room floor was not very clean and multiple of the lights didn’t work. Location is amazing for BC visits.

Partner

10/10

Exceptional

29 Jun 2026

Lorna

Na

Family

10/10

Exceptional

29 Jun 2026

Lorna

Na

Family

6/10

Pleasant

24 Jun 2026

Mary

Very disappointed there was no microwave or refrigerator. The breakfast was extremely disappointing. The food was unappetizing and confusing to figure out how to even get it. We were able to get it free with Marriott points and still didn’t because it was gross. As much as we paid for the reservation, I felt it didn’t come close to the expected quality. Definitely would not stay again.

Family

10/10

Exceptional

19 Jun 2026

David

Amazing

Friends

10/10

Exceptional

03 Jun 2026

Susan

Great hotel!!! It’s not only beautiful, but the rooms were extremely clean and the staff were very welcoming and accommodating.

10/10

Exceptional

23 May 2026

Larry

.l

2/10

Poor

17 May 2026

Rosalie

They are supposed to be crediting me back 1/2 of my last night. Stayed for 4 days and they never once cleaned my room even after I complained multiple times. We have stayed there countless times over the last 3 years but they have completely changed and it is terrible.

Family

10/10

Exceptional

16 May 2026

Miriam

Great experience

Friends_and_family Family

2/10

Poor

15 May 2026

Mohsen

Staff at front desk are so clueless although I paid true Expedia they charged me full price on check in when I mentioned I have paid true Expedia she said she will credit me, on checkout the charges me full prices on my credit card again when I mention she argued with me tha No she only charged me 81 dollars when I showed her my credit card she told meat is wrong
I had to call me credit card comp at and file fraudulent charge on the two charges

6/10

Pleasant

11 May 2026

Samuel

Overall decent hotel that is convenient to BC.
However, please note

Family

10/10

Exceptional

10 May 2026

Sylvia

The staff was waiting for me late at night.

10/10

Exceptional

30 Apr 2026

Erin

Our room was in great condition, the mattress and pillows were comfortable to sleep on. The air conditioner was a little loud when active, but overall, we had a very nice stay.

Friends_and_family Family

2/10

Poor

26 Apr 2026

Riley

The rooms are clean and comfortable. But communication is poor. I booked a room through Expedia and selected a room with photos of a king bed and pullout couch. When I arrived, I was told that my room only had the king bed and was asked if I wanted to upgrade. I asked to change to a room with either 2 queens or a king with a pullout couch. Then they told me they were at capacity and had no other rooms, but they could make the change if I came back the next day. This same conversation happened the next 3 days. I don’t know why they would tell me I could change rooms the next day if they already knew they were at capacity.

After all this, I was double charged after checkout. I called several times, was eventually transferred to the manager’s voicemail, and then was never called back.

Thankfully I was able to work with Expedia and they helped me get the refund.

The hotel is comfortable enough, but it is poorly organized.

10/10

Exceptional

23 Apr 2026

Paul

The front desk was particularly friendly. Shout out to Ari who was very warm and professional. The room was clean but we had to switch rooms because the AC was not working.

10/10

Exceptional

22 Apr 2026

Julie

Perfect location for the Boston Marathon! Great room, kid friendly and convenient!

Family_with_children

10/10

Exceptional

20 Apr 2026

Wenxian

break food is very good, clean room, air conditioner is noisy.

Friends_and_family Family

10/10

Exceptional

15 Apr 2026

Nathaniel

Clean rooms

Friends_and_family Family

10/10

Exceptional

06 Apr 2026

Bruce Rose

The property is welcome to pets. I saw many dogs while i was there. Also, excellent workspace area and dining room / bar area.

Partner

4/10

Poor

02 Apr 2026

Hannah

The AC unit in the room was so loud and shook the wall. The deadbolt didn’t work. The door kept making a clicking sound all night. Other guests nearby i could hear every footstep and word. Construction outside started at 5am. I got no sleep.

Business

10/10

Exceptional

25 Mar 2026

Steve

Had issues with the TV, Andy with mechanical quickly addressed. Within 10-15 minutes he couldn’t repair n got me a different room. Very pleased! Thank u Andy!

Self

10/10

Exceptional

19 Mar 2026

Fadia

Very friendly staff

10/10

Exceptional

19 Mar 2026

Renee

Great place

Family_with_children

10/10

Exceptional

18 Mar 2026

Katia

Very clean and quiet.

Family

10/10

Exceptional

18 Mar 2026

Brian Christopher

The room was clean and comfortable. The staff was helpful and friendly.

Family_with_children

8/10

Excellent

17 Mar 2026

Stephanie

Staff was very friendly and accommodating

6/10

Pleasant

08 Mar 2026

Donna

Didn’t use the gym or bar… no time!
I had a very noisy room, next to a room with several kids and facing the apartments ( early morning deliveries happening)
I asked front desk staff 3 different times for a noise machine, but it was never delivered despite being told it would be sent up.

$ 25 extra daily fee is a waste of money

Self

10/10

Exceptional

01 Mar 2026

Michele

Great hotel, clean room and welcoming

Family

10/10

Exceptional

24 Feb 2026

Cathleen

Great location, hotel was clean and had great amenities! Have to pay for parking tho.

Friends_and_family Family

8/10

Excellent

22 Feb 2026

Susan M.

Rooms were clean. Staff is very friendly. Food for breakfast and dinner was excellent!

Partner

8/10

Excellent

04 Feb 2026

allison

clean and spacious room.

Business

10/10

Exceptional

24 Jan 2026

William

Nice rooms and friendly staff

Partner

10/10

Exceptional

20 Jan 2026

Brooks

Nice staff and super convenient

10/10

Exceptional

11 Jan 2026

Marquel

Great experience

4/10

Poor

02 Jan 2026

Henry

The use of the \"destination\" charge is absurd and to my mind, unethical. Forcing customers to spend money in the building limits their options (meals, drinks). I certainly understand from a business perspective how this works for your bottom line. Just know, I'll never stay at a hotel that does this and now think significantly less of the Marriott brand. Didn't TX sue you for this practice?

10/10

Exceptional

01 Jan 2026

Jennifer

Staff was very helpful and the room was clean and attractive.

Leisure Family

6/10

Pleasant

19 Dec 2025

Kenneth

I guess this is the style of these AC hotels, but we found it disappointing compared to other Marriotts like Residence Inn, Courtyard, or even Fairfield Inn. The room was cramped. The hallways have black walls and signs so it's hard to read the room numbers. Blind people who know Braille are better off. The beds were good, but the shower and faucet barely put out warm water and not much of it at that. We will continue to seek out Marriotts, but not these AC Hotels. Also, they had this weird policy of charging a $25 per night \"destination fee\". Yes, you can use it as credit in the hotel, but there's no mention of this until you are booked.

Partner

8/10

Excellent

08 Dec 2025

Donna

Rooms are clean, staff very pleasant.

Friends_and_family Family

10/10

Exceptional

05 Dec 2025

Linda

We enjoyed the comfortable and clean room we were given. We parked on site which was very convenient. Good coffee in the lobby. I would recommend the hotel. Can’t do anything about the trains noise. It is what it is. I enjoyed the hotel and my comfortable bed.

10/10

Exceptional

03 Dec 2025

Jennifer

Very clean and contemporary

10/10

Exceptional

29 Nov 2025

Fred

Room was good size. Staff was very friendly

Leisure

10/10

Exceptional

22 Nov 2025

John

Clean, and comfortable

8/10

Excellent

18 Nov 2025

Paul

Clean, warm and convenient for our travel. Terrible bathroom door that leaves no privacy if you're sharing a room with a travel buddy. Bad shower pressure too. However the staff was nice and the room was clean.

Business_and_leisure Partner

10/10

Exceptional

07 Nov 2025

Chun

The service is excellent. The room is super clean.

10/10

Exceptional

07 Nov 2025

Habibul

Everything was good. There was confusion about destination fee. i was supposed to get a daily mbta pass but i just got one 5 usd pass for the whole stay

Business Self

10/10

Exceptional

07 Nov 2025

Osdaymi

great hotel.

8/10

Excellent

05 Nov 2025

allison

The room was very clean, the hotel was nice and quiet and the staff was extremely friendly and welcoming!

Business

10/10

Exceptional

30 Oct 2025

Coco

Comfortable and clean.

6/10

Pleasant

16 Oct 2025

Carolyn

This property is always clean and safe, which I appreciate. However, the breakfast which is obligatory is dreadful. I would prefer the option to not partake, or else to have a nice-quality pastry rather than a preservative-packed one. The rooms are very nice, except that some of the design elements make no sense, like the flat sinks that don't drain and leave debris all over the place.

10/10

Exceptional

14 Oct 2025

william

Positives- Clean throughout entire property; attentive and polite staff; great breakfast
Negative- Room heating leaves a lot to be desired as the thermostat has an upper limit if 74 degrees which is barely adequate given the weather in Boston, which we all know is chilly; water pressure bathroom sink is barely a trickle

Leisure Family

6/10

Pleasant

12 Oct 2025

Dana

We booked this hotel along with many other families for the BC vs. Clemson football weekend. Since the hotel promotes itself as a “BC Football Hotel,” we were very disappointed to return at halftime hoping to enjoy cocktails in the lobby, only to find that the game could not be shown on the TVs in the bar/lounge.
When we asked at the front desk, we were told that the hotel does not have the ACC Network. This is unacceptable for a property that markets itself around BC Football weekends. Many guests were disappointed to miss the second half of the game after leaving the stadium.
If you’re planning to stay here for a football weekend, be sure to confirm that they’ve added the ACC Network to their cable package—especially given the premium rates charged on game days!

Leisure Family

10/10

Exceptional

11 Oct 2025

Tetyana

All perfect

Leisure Family

10/10

Exceptional

09 Oct 2025

Sam

All of the above.

10/10

Exceptional

09 Oct 2025

Dale

This place was amazing. Honestly couldn’t have been happier with the experience.

Leisure Family

10/10

Exceptional

03 Oct 2025

Vu

Everything was clean an staff was super hepful

Friends_and_family Family

10/10

Exceptional

24 Sep 2025

Kelly

I was worried about the train noise from other reviews but it was no problem at all. Mediterranean restaurant right next door, Eagles deli a block away has breakfast lunch and dinner. One block to the T stop. Hotel was super clean.

Partner

8/10

Excellent

18 Sep 2025

Valerie

This hotel is in Cleveland Circle, not Newbury St.. It is not a hot spot. Rooms are extremely dark. The additional $45.00 per night to park is outrageous.

Leisure Self

10/10

Exceptional

15 Sep 2025

Joni

Great place to stay.

Leisure Family

10/10

Exceptional

15 Sep 2025

Linda

The mattress was super comfortable!

Leisure Family

8/10

Excellent

13 Sep 2025

Jina

It was close to a T-stop and bus stop, making it easy to take public transportation. Not much else around the hotel though. Not much dining option around.

Leisure Self

10/10

Exceptional

31 Aug 2025

Pilar

.

10/10

Exceptional

28 Aug 2025

Kathleen

Very convenient!

10/10

Exceptional

28 Aug 2025

Brooks

Fantastic location and service.

10/10

Exceptional

27 Aug 2025

Robert T

Excellent

Leisure Family

8/10

Excellent

21 Aug 2025

Verified traveler

Convenient location

This is our second stay at this property. Conveniently located near BC. Clean room, friendly service. Some of the pillows were very stiff & the mattresses felt very “bouncy” this time around.

Friends_and_family Family

10/10

Exceptional

21 Aug 2025

Maria

We booked the AC when planning our BC student drop off and it couldn't have been more perfect! Amazing location with lots of walkable food options like Landwer, Eagles diner, etc. Simple train ride to the school!

Leisure Family

6/10

Pleasant

21 Aug 2025

Juan

Great location, clean, nice bar and breakfast room. However, they kept forgetting to provide enough towels and/or refill toiletries.

Leisure Family

8/10

Excellent

19 Aug 2025

Judy

This hotel has nice accommodations and a lovely breakfast option. The staff were helpful. The hotel is clean and modern. I removed a star because the towels were scratchy and thin and the sound proofing was almost non-existent. I could hear my neighbor's TV, all sounds in the hallway at all hours, and there was a train that was directly behind my room. The location is great if you need access to Brighton.

Leisure Family

8/10

Excellent

18 Aug 2025

Verified traveler

Great location, noisy room.

Great location close to BC. Good service, spacious bedrooms and clean. We had bad luck with the location of our room, since it was next to the train tracks. We not only heard, but also felt the train running by every time.

Friends_and_family Family

8/10

Excellent

12 Aug 2025

Robert

Nice property nice location very clean as always. They added on a $25 mandatory charge after you check in and then they give you for that a free MTA pass if you want and a $25 credit to their lounge. Drinks cost about $18 a pop.

Business_and_leisure Partner

10/10

Exceptional

07 Aug 2025

Thad

Location

10/10

Exceptional

05 Aug 2025

Barry

The Belgian Waffle served with breakfast is delicious. Room is dark… was able to sleep late without being woken by daylight

Partner

6/10

Pleasant

02 Aug 2025

Peter

Convenient but noisy near Boston College

The hotel itself as a facility is quite nice, comfortable, modern. But it abuts the Boston Transit system and can be pretty noisy - the Green Line trains run until about midnight and start again at 5-6am. You are also charged a $25 per day \"destination fee\" which you can use towards food and beverage but are not given a credit if unused. It also is not applied against the $45 a night parking fee. To add insult to injury, staff did not show up for breakfast this morning so I ended up checking out 30 minutes past the time it was to start (they did give people checking out a credit for that) All in, just an OK stay.

Self

8/10

Excellent

30 Jul 2025

Anita

Nice area, convenient parking

10/10

Exceptional

29 Jul 2025

MariAnn Elizabeth

Great for large groups

Leisure Family

10/10

Exceptional

28 Jul 2025

Kathleen

Great location

8/10

Excellent

27 Jul 2025

Nichole

Transportation was really easily accessible area quiet peaceful even though Transportation is in full effect.
I like the Marriott hasnt disappoint yet.

Business_and_leisure

10/10

Exceptional

24 Jul 2025

Andrea

Boston Hotel Review

My daughter and I started our 4 night stay at this Marriott hotel. We arrived late morning and our room was clean and ready. Freshly washed floors and clean linens.
On our check out day, we were allowed to keep our luggage in the room until our last college tour was over and we were able. To pick it up to head to the airport.

Friends_and_family Family

8/10

Excellent

20 Jul 2025

George

My only challenge may have been self inflicted. We had a $25/room/night charge that appeared to me at booking time as optional that wasn't at check-in time. We were able to benefit from it, but I would have liked to have seen more clearly before committing what all I was spending.

Leisure Family

10/10

Exceptional

18 Jul 2025

Connie

The hotel was clean, cool and quiet, a refuge after busy days. Rooms were spacious and the breakfast area and lounge areas were inviting.

Leisure Family

10/10

Exceptional

17 Jul 2025

Diana

Very convenient location to Boston College!

Leisure Family

6/10

Pleasant

13 Jul 2025

Verified traveler

Nice hotel, courteous staff, great location, but ridiculous you had to pay for parking.

Friends_and_family Family

6/10

Pleasant

13 Jul 2025

Vadim

The mini-fridge and air conditioner were very loud, when turning on at night.
The coffee machine was leaky.
The ice machine on the 2nd floor was broken
One of the two elevators was broken for at least a day.
Because of our schedule we could not use any amenities provided by additional $25 fee, which over duration of the stay made overall stay 10% more expensive than advertised on Expedia. The transit card ( part of fee benefit) was invalid.
Beds were comfortable, overall it did the job, would have been fine for a lesser hotel at lower price, but not a typical Marriott experience.

Business_and_leisure Family

8/10

Excellent

12 Jul 2025

Anita

Nice area, convenient parking

8/10

Excellent

09 Jul 2025

michael

I really liked the room. The staff was friendly and the breakfast was great. It’s super expensive to stay there, parking is $45 a night and there is no overhead light in the main bedroom so if you want to see what’s inside your bag for example you have to move to the entry hall way. The shower was awesome except for a dangerously slippery floor which I was surprised about. My room was on the trolly line outside but I am hard of hearing so it did not bother me at all.

Leisure Self

8/10

Excellent

07 Jul 2025

Leah

Great Location, Great Stay!

Room was nice and modern, very clean. Front desk was very nice and helpful (Brandon, maybe?) The location was great, quiet but active neighborhood and super convenient to the green line train @ Cleveland Circle.
The refrigerator was not very cold (slightly chilly at the very best) and the mattress was a little too hard….but these were minor issues and no big deal.

Friends_and_family Family

10/10

Exceptional

06 Jul 2025

carl

It was great

10/10

Exceptional

05 Jul 2025

Vanessa

🙏 Staff = Excellent 🙏

Leisure Self

10/10

Exceptional

02 Jul 2025

Lynn

Lovely, boutique hotel in a wonderful neighborhood. There are seversl dining options nearby. Yes, the T runs right behind the building but it was not really noisy, just a whosh and its gone. My room was the closest, a corner room with 3 windows. Didn't notice it during the night. While I understand parking in Boston is at a premium, I felt that $45 a night was a bit much. I would stay again.

Leisure Self

6/10

Pleasant

01 Jul 2025

Nicholas

Too Hot

Very frustrating that the AC did not run properly. Impossible to keep fan going and we were warm both nights. Also frustrating to not have bathroom door to close. Those sliding doors are not making anyone happy....

Partner

10/10

Exceptional

30 Jun 2025

Myriam

Location near BC
Clean

4/10

Poor

29 Jun 2025

Laurence

Poor cleanliness and no a la carte breakfast.

The room was just marginally clean, but the worst was in the morning about 7:30 I wanted breakfast and the only thing they had was a buffet which I did not want ...To much food...

Friends_and_family Family

6/10

Pleasant

29 Jun 2025

Janeth

It was great !

10/10

Exceptional

27 Jun 2025

Cindy

Great place - very clean

10/10