Name: Extended Stay America-Boston-Waltham-32 4th Ave
Address: 32 4th Ave, Waltham, 2451, US

10/10

Exceptional

23 Jul 2026

Kayla

Front desk attendant was very friendly and helpful. Room was clean and maintained well.

8/10

Excellent

23 Jul 2026

Bola

Great staff. Tai was hilarious and very friendl.

2/10

Poor

22 Jul 2026

Joanna

not it

2/10

Poor

20 Jul 2026

Shumira

Room smelt like cigarettes, yeah it’s a cheap hotel but it’s disgusting that rooms smell like that

Partner

2/10

Poor

08 Jul 2026

Praveen

Very noisy and unclean hotel

Business

6/10

Pleasant

02 Jul 2026

Richard

Location was great and very clean. Staff wasn’t friendly at all. Front desk staff when I arrived didn’t smile once and was very annoyed I was checking in. A smile goes a long way

Self

6/10

Pleasant

15 Jun 2026

Richard

No chairs for table missing drawers in kitchen and bathroom

Partner

10/10

Exceptional

14 Jun 2026

Anthony

Excellent staff and clean rooms!

Family_with_children

2/10

Poor

08 Jun 2026

Mark

Shower leaking,toilet running 27 /7.
Dirty towels,
Kitchen had no utensils and when asked were told to come back and hour later.
NO continental breakfast.
No staff to talk to when needed.
Only one carrier for the whole hotel and had to wait to carry our lagage.
2 towels for 2 days stay for 2 guests.
I bar soap for 2 guests.
In general very poor service for the price paid.

.

Friends_and_family Friends

4/10

Poor

07 Jun 2026

Sabrina

Staff was nice

Partner

8/10

Excellent

29 May 2026

Ubong

Staff was courteous and helpful. Room of well sectioned

Self

10/10

Exceptional

29 May 2026

Sara

The staff was very kind and helpfull

Family

6/10

Pleasant

28 May 2026

mark

They told us in advance that the room was missing a cabinet door handle but did not mention that the fan in the bathroom was broken, the bathroom door did not close, and the fire alarm at 5:00 a.m. was an added surprise! No apology was made due to faulty wiring....
The staff didn't appear to want to do anything more than was absolutely required and at one point we had to go room to room to try to find a trash can (room did not have one) and a remote for the television (also missing).
Before we saw the room they did offer 20% off for the missing cabinet doors and a few things that they knew were wrong with the room but did not mention some of the other items that were missing or non-existent.

Partner

2/10

Poor

27 May 2026

Steven

The room needed a major upgrade
AC unite falling apart
Mattress needs to be replaced

Partner

8/10

Excellent

26 May 2026

Robert

Building and room was clean. Staff was friendly and helpful. Bed was too hard, and I like a firm mattress.

Self

4/10

Poor

25 May 2026

Lauren

Be careful booking through Expedia because what they showed as a newly renovated room in this extended stay suite was a completely separate building than what was booked. Stairwell and hallways were dirty, room smelled and bathroom shower didn’t drain. No plates or cooking utensils for the kitchen unless you asked and they didn’t have enough for every room. Left a day early.

6/10

Pleasant

23 May 2026

molly

.

Family_with_children

2/10

Poor

22 May 2026

Robert

Opened sofa bed. No sheets or blanket. Bare mattress with crumbs and stains. Disgusting. For some unknown reason there are no garbage cans in the room. Only a stack of black 30 gallon garbage bags. Again, disgusting. Staff was uninterested and could care less. Loud. Lots of babies crying. But hey, the price was right.

Friends_and_family Family

2/10

Poor

21 May 2026

Francesca

Awful.

10/10

Exceptional

20 May 2026

Tabitha

Staff was amazing and very helpful.

10/10

Exceptional

19 May 2026

Tabitha

Parking was great, staff was excellent.

Friends_and_family Family

6/10

Pleasant

18 May 2026

Stephen

There was a dirty wash cloth in my shower. Staff was not the nicest/helpful. Cleaning of rooms was behind schedule. Breakfast was almost nothing. Rooms were overall quite nice with everything you would realistically want.

Family

8/10

Excellent

18 May 2026

Tom

Staff is excellent, but the facilities (with the exception of the laundry and gym, which were excellent) were in poor repair.

Friends_and_family Family

8/10

Excellent

18 May 2026

NAKALEMA SALIMAH

I was early for my checking in, I was accommodated before the check in time

Partner

4/10

Poor

18 May 2026

Helene

It was disappointing. The room i had was not even vacuumed. There was no shampoo, no hairdryer…i got shampoo from front desk. He said he could not find any hairdryer. There is basically nothing for breakfast- a few muffins and very diluted coffee., that is all.

Friends_and_family Family

6/10

Pleasant

18 May 2026

Heidi

Very clean property and easy to find

Family

2/10

Poor

17 May 2026

jennifer

I was so disappointed. The property is surrounded by nicer buildings and hotels but this hotel was dirty, smelled horrible. The one guy at the front desk was wiping his nose with his hand, sniffing, touching everything. He barely said 2 words. No smile, welcome or anything that made us feel welcome. Long line to check in. The gentleman who checked in before us came back and said his room was filthy, filled with garbage, and the beds weren’t made, the guy at the front desk made no apologies actually said nothing just took his key and gave him a new one. That gentleman wished us good luck as he walked away with his new key. We travel often and book hotels frequently we were there for our son‘s graduation and the room was expensive yet completely disappointing. The floors were filthy although it was a queen studio with a pullout bed. It only had three pillows, three towels the sink in the unit for the kitchenette just constantly dripped. The cabinets were filthy. The parking lot was full of empty, nip bottles and broken down cars. It was truly an awful experience for the money that I paid. We could’ve stayed somewhere much nicer and I will never be returning to this place again. Many of the other guests that we talked to were also there for children’s graduations and we’re also appalled at the hotel

Friends_and_family Family

2/10

Poor

17 May 2026

lou

Nothing

Self

2/10

Poor

16 May 2026

Martin

I have never stayed in a hotel worse that this. It has all the appeal of a prison cell, terrible service with no interest in making things right. No sheets, no pillows, no SOAP. Cancelled a room for traveling companion without letting her know. ABSOLUTELY the worse of the worst.

Partner

2/10

Poor

16 May 2026

Wesley

Two people in a room but sharing only one pillow. No hair dryer. No plates, utensils for the kitchen. Stain on towels. You get the pictures. I think I describe enough.

Family_with_children

4/10

Poor

16 May 2026

Grace

Not clean phn&iron no wrk

Friends_and_family Family

6/10

Pleasant

14 May 2026

Julia

No breakfast is there, described like breakfast included. Just tea coffee and serial bars. Don’t expect full breakfast.

6/10

Pleasant

10 May 2026

Rosalyn

The room was clean the lobby elevator and stairway needs to be clean a little better looked like blood spots on the floor. But otherwise it was an okay stay

Family_with_children

10/10

Exceptional

04 May 2026

Arshad

Very good

10/10

Exceptional

03 May 2026

Aigul

Room was clean and staff was wonderful

8/10

Excellent

03 May 2026

James

Facilities well maintained, conveniently located to highways. One issue was my room had been unquestionably been smoked in extensively causing strong smoking odors.

6/10

Pleasant

30 Apr 2026

Ranjay

Slow check-in, 30 minutes just me no queue. Staff didn’t give me room. I had asked for. WiFi was poor. Ample parking. Property being renovated so hope it will be better in future. Good location good price good value for money. In breakfast coffee, muffins and snack bar. So it’s just so so decent place to sleep with kitchen (but no utensils provided)

Partner

4/10

Poor

24 Apr 2026

Lawrence

No kitchen furnishings at all.

8/10

Excellent

23 Apr 2026

Bruce

This property no longer as a pool. Toilet was not working properly. The cover on the shower knob fell off. The breakfast had very little to choose from and the taste was very fresh. The room did not have a waste basket in the kitchen area. The staff was helpful and polite and the room was clean.

Partner

4/10

Poor

20 Apr 2026

Melissa

Very dirty
Stained sheets and towels
Trash and used towels left in hallways all weekend

Partner

10/10

Exceptional

19 Apr 2026

Vivienne

everything were excellent

Family

10/10

Exceptional

19 Apr 2026

Antonio

I'm impressed with the staff, always attentive to any issues in the lobby just ask one of the staff and they will help or suggest an answer. Good location with nearby groceries and restaurants.

Self

2/10

Poor

19 Apr 2026

Scott

After booking a room over a month ago I arrived at the location and I was told there were no rooms available because they were overbooked and there was nothing they could do for me. I called hotels.com and they were not able to do anything for me as well. All they said was we'll help you cancel your reservation which left me without a hotel room for the night before running a marathon the next day

Self

10/10

Exceptional

09 Apr 2026

Lawrence

Stay here usually when I'm in town which is ever couple months. Fantastic option for weekend trips or anytime. Recently renovated. Have another trip booked already in 2 weeks will be stay again.

Partner

6/10

Pleasant

04 Apr 2026

Shane

52 Waltham, Clean room, staff were nice, kitchen is *okay*, no oven, inside of microwave was rusty so theres a spare sitting on the counter rather than it being replaced, didn’t see a pool. Breakfast was only coffee, tea, store bought muffins in singular packs, and granola bars.

Partner

4/10

Poor

02 Apr 2026

Julia J

I booked this hotel 5 months before my trip through Expedia, and paid in advance. I showed up, and they were renovating, and informed me that they were putting us in their sister hotel right next door. Fine with me, I walked over, checked in, thought that was that.
The next morning, the manager informed me I owed $69. I showed him my receipt, but he kept insisting that Expedia just put a hold on my money but didn't actually charge me. I kept showing him the word \"paid\" and telling him that made no sense, but he kept telling me I hadn't paid. I called Expedia to confirm payment, and they told me to call someone completely different who wasn't even there. Meanwhile the manager finally did some digging of his own and discovered the other building had charged me a no show fee!!! First of all, I have NEVER heard of a hotel doing that...if people don't show thats just less work for them, right? Second, and far more obvious is that I clearly DID show up, and they were the ones who moved me. I got it all dealt with eventually, but I definitely did not feel heard by either this manager or Expedia.

Family

10/10

Exceptional

20 Mar 2026

Ashish

Renovated property. Very good staff.

Family_with_children

2/10

Poor

06 Mar 2026

Lorenzo

Incredibly disappointing, these folks are renovating the whole hotel while allowing prospect customers to reserve rooms simply because they can’t afford to shut it down while renovating it. No breakfast, no gym and not amenities for kitchenette— a complete embarrassment. I asked for a refund

Self

6/10

Pleasant

24 Feb 2026

Michael

Room was cool

Self

10/10

Exceptional

21 Feb 2026

antonio

This hotel is amazing with super friendly staff and especially Linda i think shes the manager she really helpful and i will come back again to this hotel!

Self

10/10

Exceptional

12 Feb 2026

Nan

Clean room and nice staff

Business Self

6/10

Pleasant

04 Feb 2026

Farzin

Hotel is going through renovations. Lobby is loud and torn apart. Rooms are ok at best. The refrigerator in my room was very noisy so I turned it off.

Leisure Self

10/10

Exceptional

03 Feb 2026

Nan

Clean room and nice staff

Business Self

2/10

Poor

21 Jan 2026

Alexis

The hotel ran out of toilet paper …WOW AMAZING.

Also this hotel doesn’t have the capacity to ship items left behind. They don’t even make the attempt to help.

I was not please with this hotel rude customer service from the front desk.

Won’t be staying here again

Leisure Self

10/10

Exceptional

17 Jan 2026

Sarah

Room was clean, everything I needed was avialble but what stood out particularly was the staff that was on. He was at the front desk uoon checking in and he was very helpful and personable. He even let me pick my favorite number for my room :-)

10/10

Exceptional

16 Jan 2026

Abimael

great place

Business_and_leisure Self

6/10

Pleasant

07 Jan 2026

Jesse

The heat didnt work at all in the first room, and only marginally better in the second room, i chose not to stay the night.

Leisure Partner

4/10

Poor

05 Jan 2026

Steven

breakfast was self serve coffee and a choice between a packaged muffin or a packaged nutrient bar.

Leisure Self

2/10

Poor

02 Jan 2026

Heather

I would strongly not recommend this hotel due to serious cleanliness and safety concerns. The room was visibly dirty upon arrival, including unclean surfaces, stained linens, and an overall lack of basic hygiene that made the stay very uncomfortable.

Even more concerning was the lack of safety. Doors and locks did not feel secure, and there was little evidence that guest safety was a priority. This created an unsettling environment and made it difficult to relax or feel at ease during the stay. During my stay, I noticed fire extinguishers that were expired, which is completely unacceptable and dangerous in any lodging facility. In addition, doors were broken and did not properly secure, creating a major safety risk for guests.

For the price paid, I expected at minimum a clean and safe room, which was not delivered. I would not stay here again and advise others to look elsewhere. Hotels have a responsibility to meet basic safety standards, and this property failed to do so.

I did not feel safe staying here and would strongly advise others to choose a different hotel.

Business Self

2/10

Poor

01 Jan 2026

Barry

Terrible service

Business

6/10

Pleasant

19 Dec 2025

Alexis

Staff is super friendly and will get you whatever you need! Building has a weird smell to it and there were quite a few mysterious stains in the room lol.

Business_and_leisure Partner

6/10

Pleasant

09 Dec 2025

Luis Manuel

The breakfast, a huge improvement opportunity

Business Self

2/10

Poor

03 Dec 2025

Jeremy

Me my wife and 7 month old daughter had the worst experience I have ever had stay with an extended stay. During or first night we encountered mice running in and out of the room. All night I have videos of them running around the room. The next morning I told the manager and all she said was do you want a pest control to your room. So unprofessional at 730am I asked for a manager. Nothing until 1030 I asked for a refund to leave didn’t get a response until 330pm did not help out at all the place was so dirty. All this during thanksgiving week had to leave and not get to see my family because I couldn’t stay in that place without risking the health of my wife and child.

Leisure Family

2/10

Poor

28 Nov 2025

EMILY

The rooms were broken, dirty and not acceptable. We arrived November 21st around 7 pm . The first room they gave me and kids was horrendous. There was the strongest cologne smell and the bed mattress broken and the kitchen light not working. I immediately went to front desk to tell them. The moved is to the second room which was horrible. The dressers broken . The bed dirty . Stains on walls and on top of that the room
was being used . They gave us a used room with the persons stuff in it . Third room was ok . Still run down dit better that the first two. There were stains everywhere. Was not a good experience at all . I wish I could get a full refund I just can’t believe.

Leisure Family

2/10

Poor

24 Nov 2025

Angela

Horrible check in process, i had called early morning to advise them we were going to check in late, arrived at 2 am and asked why im here, proceed to let them know I was trying to check in, the man at the desk said the front desk receptionist was at the other building! I told him i had a baby and was really tired looking to check in and if he knew how long it would take: he proceeded to say “what do you want me to do about it” HORRIBLE customer service, i was not asking him to take care of my child nor did i ask them to do something other than their job! He also asked me what i was doing here, why i was checking in. Then said i was already No showed for my reservation! Terrible customer service! And terrible rooms

Leisure Family

2/10

Poor

23 Nov 2025

Rafael

Too much noise in the room upstairs, I drove til pass midnight, I just wanted to sleep till at least 10am but i couldn't, it was like someone was moving out, very disappointed,

Leisure Partner

8/10

Excellent

17 Nov 2025

Skylar

The stay was pretty good. My only complaint was the lack of bedding. The heat wouldn’t stay on and we were only given very thin blankets and then when we asked for more we were only given one more for four people. So we only had a total of three blankets that were extremely thin.

Leisure Pet

4/10

Poor

16 Nov 2025

Howard

Horrible breakfast. You have nothing really but coffee & oatmeal packages. No room service. I was there 4 nights & nobody even came around. No plug for the bathtub. Called the desk & was told \"some rooms have them but others don't.

8/10

Excellent

16 Nov 2025

Jennifer

The room was being renovated and missing a few things.

Leisure Family

2/10

Poor

15 Nov 2025

Maxidamari

Hidden $100 fee that I was not aware of at the time of checking in. Received a room with a broken tv

10/10

Exceptional

15 Nov 2025

Rebecca

My room was almost fully equipped for cooking meals because it was missing a fridge. I did not need to cook food, but it would have been helpful to have a fridge in the room, just in case.

Friends_and_family Family

2/10

Poor

13 Nov 2025

Tigran

It was Tarible. didn't provide any key .
system down. took forever to get to my room.
if i come out will not be able to be back to my room as i dont have key.
cant imagine how is going to be check out.
just tarible

Business Self

2/10

Poor

12 Nov 2025

SUSAN

Food left in fridge, loose food in drawer, trash in cupboard as no trash cans in any room, no blankets, gloop on burners. Requested a different room. Pubic hair in toilet, long hairs on tub, boot print in bath mat, plastic covering the smoke detector, no toilet paper. Disgusting. Left and expecting full refund. Gross.

Friends_and_family Family

4/10

Poor

08 Nov 2025

Jessica

It looked clean, but here was a spider in the bathroom, towels looked dirty and stained, also the whole place smelled lMarijuana the hallways and also the room. The toilet seat had black stains. I only stayed because I got there at midnight didn't know the area and only will stayfor 6 hours.

Friends_and_family Family

2/10

Poor

07 Nov 2025

burc

bathroom fan is not working
carbon monoxide alarm was removed
sink does not drain
kitchen materials were not available -- this is supposed to be a long term stay with kitchen facilities
no soap for kitchen
hood light does not work
bedside lamp is broken
trash from the prior stay was left in the bathroom -- is this room cleaned at all?

Business Self

2/10

Poor

07 Nov 2025

Pierre

I BOOKED and PAID for my hotel room, when I got there, I had no reservation. I spent over an hour on the chat, suffering through an outdated system that cut my access three times. And, at the end, when did you leave me? You didn't even try to fix it. It was 11pm, it was getting close to not being to book ANY room and have to sleep IN MY CAR. Your support was useless, you didn't do anything, you dumped me and my reservation. And then you re-imbursed me instead of helping me find other accomodations. Which, thank god, I was able to find something else just in time before midnight. I will definitely follow up for you to make this right by re-imbursing the difference between the price I paid and the price I had to pay to go around you leaving me stranded.

Business

2/10

Poor

06 Nov 2025

Shawn

I showed up at 1am to check in and no one was at the front desk. I waited for over 30 minutes and still no one. I couldn’t check in. I ended up sleeping in my car in the cold in the parking lot.
When I went in in the morning to ask for a refund, still no one was there. There was even a guy that locked his key card in his room and couldn’t get back in.

Abysmal at best.

Business

2/10

Poor

06 Nov 2025

Wade

Room was poorly kept. Missing electrical devices in the wall with exposed wires. Shower valve had no handle to.turn on shower. Window was open upon arrival and mold was on one wall. Furniture was tearing and well worn. Staff was polite but did nothing. When we asked for s blanklet for bed ,we were told they had none. We cancelled after second night.

Leisure

10/10

Exceptional

05 Nov 2025

Ping

Super friendly stuff

Friends_and_family Family

10/10

Exceptional

04 Nov 2025

Ping

Doesn’t really have breakfast

Friends_and_family Family

10/10

Exceptional

03 Nov 2025

Munkhtsetseg

This was amazing! Thank you so much!!!

6/10

Pleasant

02 Nov 2025

xander

Downgraded from a king to a queen due to ongoing construction. Was promised a $20 discount that never got processed. Staff was nice but didn’t get what we paid for.

Leisure Partner

2/10

Poor

29 Oct 2025

Adriana

⭐ 0/5 — Horrible Stay

This was one of the worst hotel experiences I’ve ever had. The first room we were given smelled absolutely awful — like a dirty, wet dog. The odor was so strong that we had to request a room change. The second room wasn’t much better — it was still dirty and clearly not well maintained.

There was no room service, no breakfast, and nothing that was advertised online was actually available. The entire hotel looked run-down and neglected. Everything felt unhygienic and poorly managed.

Save your money and stay somewhere else — this place needs serious cleaning and management changes.

Leisure Friends

4/10

Poor

27 Oct 2025

Rea

i wont repeat it

Family

6/10

Pleasant

27 Oct 2025

Allison

Staff

2/10

Poor

27 Oct 2025

ANDREW

We booked 3 in the room and the hide a bed did not have sheets. When we got them and opened the bed the mattress was filthy, stained old and smashed. The carpeted floors were stained. It had a kitchenette but had no dishes or pots and pans.

Leisure Family

6/10

Pleasant

26 Oct 2025

Chelsea

pet-friendly, but rooms smelled of smoke.

4/10

Poor

24 Oct 2025

Katherine

Dirty, worn property. Smell in hallway; filthy stairwells. Thin blankets. No extras, odd for extended stay property.

Leisure Friends

2/10

Poor

23 Oct 2025

mary

arrived pre cancellation time. The hotel requires a large security d/t thefts and damages by guests.We viewed the room which was dirty, couch broken and counters dirty and stained and cancelled and did not stay. The hotel has charged us which we are now fighting. Hotels.com of no help in assisting us.No way to contact them via email or phone.

Partner

6/10

Pleasant

22 Oct 2025

Persephone

Breakfast totally unhealthy. Don't care about gym. Never saw any one in it .. perhaps no one cares about a gym?

Leisure

2/10

Poor

19 Oct 2025

Lorraine

Horrible. Go someplace else. Rude manager.

4/10

Poor

18 Oct 2025

patricia

Breakfast was not healthy and I would say more of a snack than a breakfast

Friends_and_family Family

2/10

Poor

17 Oct 2025

Lorraine

Horrible ! Rude manager!

2/10

Poor

15 Oct 2025

Liza

Rooms were okay but the front desk was terrible. The same front desk guy was always there and he was not the nicest guy and looked miserable and bothered when we asked for anything. One out of the four nights there we had a false fire alarm late at night, everyone in the hotel was outside in their pj's in the cold only to be told an hour later it was a false alarm, meanwhile we were all frozen. I had a large suite and one of the queen size beds was slightly lumpy, felt like I was sleeping on pebbles at times and I woke up with a bad back. Honestly, I'm not sure how this place has such high reviews, that seems shady.

Leisure Family

4/10

Poor

15 Oct 2025

Robert

They should not be allowed to rent this place out and the condition of the building is poor. They don’t even keep the building clean.

Business

4/10

Poor

14 Oct 2025

Luis

The faucet in sink is Broken the carpet is dirty. Smell orin.

Leisure

4/10

Poor

13 Oct 2025

Jennifer

I won't be returning. No one took trash out or came to give new towels. Wires n holes n stains .. ect.

Leisure Family

2/10

Poor

13 Oct 2025

Brandon

This place is use for homeless people it not a hotel so be careful

2/10

Poor

12 Oct 2025

Jay

Filthy, smells, rude front desk. Urine in hallways, False fire alarms throughout night. Spend a few extra bucks and stay else where

Partner

2/10

Poor

11 Oct 2025

Michael

The room was shocking to me. All The walls had who knows what on them, the couch looks like a cat clawed at it for days, the kitchen had burnt countertops, the tv stand had water damage and missing doors. It looked like I was in an abandoned room. The faucet handle was missing, kinda needed a wrench to turn on. It also was not able to turn to warmer water. The floors were missing tile, doors had bad patch work from hold on it. Again, food, body fluids, pop or whatever was ALL over the walls. If I hadn’t paid for it already I would’ve left. The only good thing and reason we stayed was no bed bugs. The maid did all she could do for regular cleaning and i appreciate that. The drapes were also falling down. I was not touching them. I will never stay at this place or other extended stay again. We were visiting our exchange student at Bentley and my son had to stay in his dorm due to the nastiness of the couch.

Friends_and_family Family