Name: The Westin Waltham Boston
Address: 70 Third Avenue, Boston, 2451, US

10/10

Exceptional

15 Jul 2026

dennis

Nice clean modern hotel catering to Boston business crowd. Restaurant was good but pricey ( to be expected around Boston.) Rooms were spacious and clean. Staff was very friendly and responsive. Would stay here again.

Partner

10/10

Exceptional

11 Jul 2026

Brooke

We loved our stay at the Westin! Super clean, accommodating staff, delicious breakfast. We will be back!

Family_with_children

10/10

Exceptional

09 Jul 2026

Tiesha

This hotel was very well manicured. Staff were friendly and helpful. The room was a good size. The bed was so comfortable and plush. I buried myself in all the down and had the best sleep I’ve had in a long time.

I’m also a gym rat and it was nice to see that that also was well maintained, updated equipment and clean all around.

Self

10/10

Exceptional

08 Jul 2026

Ronald

Easily accessible from the highway, easy check in, covered parking. Room was spacious, clean and comfortable. Everything worked perfectly. Beds were very comfortable. Staff was friendly and helpful and the food in their restaurant was very good (which is not always the case). Overall a very nice place to stay.

Family

10/10

Exceptional

06 Jul 2026

Reyna

The room I stayed in with my partner was very clean . The only issue was the toilet.
Overall everything went well

Partner

10/10

Exceptional

05 Jul 2026

Bryan

I was really impressed with this hotel and the suite we had for the price we paid. One of the better places I have stayed and will probably go there again because it was so nice.

Family

8/10

Excellent

29 Jun 2026

Tara

It was a very nice stay, the staff were wonderful!

Self

10/10

Exceptional

29 Jun 2026

Holly Marie

Had a wonderful stay. The beds were so The bed!l

Family

8/10

Excellent

28 Jun 2026

Victoria Mary

The rooms was great and I loved the restaurant/bar. Paying for parking was a negative.

Partner

10/10

Exceptional

27 Jun 2026

Ben

Enjoyed the stay. Excellent mattress. Reasonable rate. Good food choices. Wish parking was included.

Partner

10/10

Exceptional

27 Jun 2026

Joseph

One light switch broken above bed.

10/10

Exceptional

25 Jun 2026

Dayana

Excellent services

Family_with_children

10/10

Exceptional

24 Jun 2026

Ronald

Friendly staff. Large rooms. Great location

Self

10/10

Exceptional

23 Jun 2026

Valentina

Perfect

Partner

8/10

Excellent

22 Jun 2026

Diane

We had changed the date of arrival with Expedia and received confirmation of the change via email. On arrival at the hotel, the clerk told us we had no reservation and blew off the confirmation that I showed her saying \"oh, they say that but you have no reservation.\" We insisted on waiting for the manager. And suddenly, she changed her mind and checked us in. She had told us that we would lose the money we had spent on the changed room and would have to pay to stay on the night we arrived. But then she checked us in. Very frustrating. This took quite a bit of time. Rooms were fine, breakfast was really good, but that clerk ruined my opinion of the hotel.

Friends

10/10

Exceptional

21 Jun 2026

Tarik

Une excellente adresse !Hôtel très propre, confortable et idéalement situé. Le personnel est charmant et aux petits soins pour ses clients. Le rapport qualité-prix est excellent. Je recommande vivement et je reviendrai !

Family_with_children

10/10

Exceptional

21 Jun 2026

imen

Great and clean hotel !!!

10/10

Exceptional

20 Jun 2026

Junior

The breakfast was delicious.

Family_with_children

10/10

Exceptional

19 Jun 2026

Jorge

Great place to stay

10/10

Exceptional

14 Jun 2026

Susan

Clean room very comfortable and quiet

Partner

6/10

Pleasant

14 Jun 2026

Jamie

It’s on its way to be dated. Staff was very nice. Restaurant was awful

Family_with_children

10/10

Exceptional

14 Jun 2026

Aldo

Everything was fine staff was awesome and also help me with transportation suggestions for the Boston stadium to attend the Scotland vs Haiti match for the FIFA World Cup 2026

Self

10/10

Exceptional

14 Jun 2026

John

Everything

2/10

Poor

13 Jun 2026

MICHAEL

Dirty hotel, noisy and everything broken

Family

2/10

Poor

10 Jun 2026

Kerri

I had a terrible stay. I booked the room so I could rest for the night before having to drive the 2+ hour trip home. The people at the desk for check in were very nice. I went to the elevator to go to my room and was greeted with a terrible sewer order. Once in my room I noticed the bathroom was not clean. Hair in the tub and feces splash under the toilet rim was not clean.
I ordered room service which came quickly and was good.
I wanted to go to bed early and had lights out at 9 pm. The hotel was filled with boy’s probably age 10-13. I assumed it was some school trip or sports tournament. The kids were running up and down the hallways screaming. I figured they would be spoken to by parents or hotel staff. I understood how these things happen but when it was still going on at 11pm I tried to call the front desk multiple times with no answer. I called multiple times before 1am. I could not sleep and eventually got up to leave at 4am. When I checked out I asked for someone to walk to my car since it was still dark. The gentleman who worked security was nice enough to walk me. He told me he was the only security person on that night and he had so many calls for noise, drinking and yelling the was not able to get to them all.
I spent $300 to shower, eat a bowl of soup and to drive home with zero sleep because the hotel and the parents of these kids had no concern or control over theses kids. I want my money back.

Self

10/10

Exceptional

08 Jun 2026

Lillian

Front desk very accommodating and engaged

Family_with_children

10/10

Exceptional

05 Jun 2026

Mario

Every time I Stay here it’s simply wonderful!!

6/10

Pleasant

01 Jun 2026

Vanessa

Room was clean and comfy. Elevators need updating and smelled funny. One got stuck with people inside and the others didnt feel great either.

Family_with_children

8/10

Excellent

31 May 2026

Jami

Rooms were decent sized and beds were very comfy and clean. Front desk was friendly and helpful.

Partner

6/10

Pleasant

31 May 2026

Dion

It is just dated. Seems like a relic from 1995.

Family_with_children

8/10

Excellent

30 May 2026

Japheth

Conveniently located off the highway. Clean and lovely property with an awesome view from the bar and lounge area.

Didn’t appreciate housekeeping come knocking 1.5-2 hours before checkout. I guess it’s the norm these days, so remember to hang your DND sign.

Detached free parking garage building is a big plus. However, it could use some upkeep, not very clean with abandoned vehicles. But I guess that’s the trade off for being free and usually with anything shared (with other nearby hotels), it’s a challenge for anyone to take responsibility.

Upgrading to soft close toilet covers and seats would be a nice touch. I guess shame on me, but I’m really not accustomed to free-falling covers that slams close.

I’m not sure if it’s selective rooms, but only a mini refrigerator was in the room, no microwave. Maybe a way to cut cost on maintenance & repairs, and maybe more hotels are transitioning to this cost saving model.

Partner

8/10

Excellent

30 May 2026

Cheryl

The front desk staff was amazing. The staff in the restaurant was also amazing.

We were there for five nights and only requested our room to be made up for one of those nights. When we came back to the hotel that evening, they didn’t leave extra toilet paper, plastic cups, lotion etc. We had a mini suite with a sofa bed in the living area. When we returned to our room, the two blankets for the sofa bed were just crumbled up into a ball on the bed and same with the robe. They didn’t even bother to vacuum our room. The room looked exactly like we left it except they were nice enough to leave us clean towels and pull up the comforter and the sheet in the main bedroom. Very disappointed.

It was nice to have the free breakfast but honestly, the food in the restaurant was tasteless. We had dinner in the restaurant only one night and I could not believe how expensive it was. The Caesar salad was $17 and the hot fudge sundae was $16. How in the heck do you justify that?

After we checked in and got to our room, the sofa bed had no blankets, no pillows, no comforter. We had to call down to get those so that our granddaughter could sleep comfortably. And also the sofa bed was horrible. I don’t think she had one night‘s great sleep and she’s 16 so she’s not a little child she knows what’s happening.

Partner

10/10

Exceptional

25 May 2026

Giselle

It’s always a great stay!

8/10

Excellent

24 May 2026

Alexander

Lakeisha on check in was EXCELLENT. Very helpful very personable. However, at night I called for service and whoever was working was very rude. I waited on the phone for a while before she answered with an attitude just to put me on hold again. Once she came back she was annoyed as if she couldn’t believe I didn’t just give up and hang up the phone. Gave an attitude filled response and just ruined my mood. Very unpleasant. However did check out with Lakeisha again and she was very pleasant once again proving that it was just whoever was rude and not the whole staff. Thanks

Self

10/10

Exceptional

23 May 2026

Francis

Very nice hotel will stay there again

Friends_and_family Family

10/10

Exceptional

21 May 2026

Joyce

We were upgraded to a suite which was very nice. Restaurant very good for breakfast, lunch, and dinner. It was great that Avis has an office right at the hotel.

Partner

8/10

Excellent

20 May 2026

James

V

10/10

Exceptional

18 May 2026

Elli

Great stay, as always

Business Family

10/10

Exceptional

17 May 2026

Steven

Very nice building and the staff was very nice.

Partner

10/10

Exceptional

14 May 2026

Dana

The hotel was nice but did not offer breakfast.

Business

10/10

Exceptional

11 May 2026

Jennifer

Great location, friendly and helpful staff, clean and large room/bathroom.

Friends_and_family Friends

10/10

Exceptional

10 May 2026

Emma

Comfortable beds. Clean rooms and courteous staff. Lots of social places to sit in the lobby.

10/10

Exceptional

04 May 2026

Laura

All good
Although I don’t think you should have to pay for parking.

10/10

Exceptional

03 May 2026

Hilary

Our flight was very delayed and we didn’t end up getting in until 330am. I don’t remember her name, but the associate at the desk was so nice and helpful and took time off of our booking since we got in so late. Amazing customer service.

The bed and pillows were very, very comfortable

Partner

6/10

Pleasant

03 May 2026

MaryLouise

Toilet didn't flush, sink didn't drain

Self

10/10

Exceptional

03 May 2026

Michael

Wonderful hotel, clean, delicious breakfast, welcoming and helpful staff, Starbucks available

Friends_and_family Family

10/10

Exceptional

29 Apr 2026

Kelly

The parking garage on property was a huge plus! Staff was so friendly and our rooms were spacious and very clean!
The only issue was we paid for a premium room with a view of the lake but were placed on the 5th floor and our only view was of the roof and solar panels! Other than that no complaints!

8/10

Excellent

26 Apr 2026

Donalyn

Breakfast menu was great. The staff was friendly, Parking garage was easy. The room was clean but they only give you one complementary bottle of water in the room so plan accordingly otherwise one of you will be drinking the $9 dollar bottle of Fiji water in the room.

Friends_and_family Friends

10/10

Exceptional

22 Apr 2026

Derek

The only thing was the parking garage was very low and I could not get my truck inside

Friends

10/10

Exceptional

22 Apr 2026

Derek

The only thing is the parking garage is so so low that my truck could not get in there

Friends

10/10

Exceptional

22 Apr 2026

Jason

It was great.

10/10

Exceptional

21 Apr 2026

Paul

No problems. Room was clean and ready. We would stay here again.

Partner

10/10

Exceptional

21 Apr 2026

Geimy

Good

10/10

Exceptional

21 Apr 2026

Amanda

Nice property

Friends

10/10

Exceptional

20 Apr 2026

Aaron

Yes

Family

4/10

Poor

19 Apr 2026

Jean

Property is fine. Parking is ok but $20 a day. Staff not helpful, rude and don’t seem to know the job at all. Was treated so horribly from manager at front desk it is enough to never stay here again. They repeatedly charged our card multiple times multiple amounts without authorization. Then loudly stated in front of many other guests we owed money and our card declined. It in fact had not and they had charged everything to the card without issue. They also charged over $400 to another card which still has not refunded back. They charge $20 a day per room of $20 as an occupancy fee. The manager was rude and disrespectful and has no clue how to provide proper customer service. Sighing loudly, making faces, condescending and flat out rude. The Starbucks refused cash and said we had to charge to the room…that’s not true. The room had no toilet paper and we had to track down a room attendant. All and all we would stay at the 20 other hotels in the area before returning here. Not acceptable treatment or service at all. Over all not a great experience.

Family_with_children

10/10

Exceptional

17 Apr 2026

Angela

Staff was super friendly. Parking was great and the restaurants were readily available and very good.

Friends_and_family Family

10/10

Exceptional

14 Apr 2026

farhana

Property was as usual clean, friendly staff but environment with guests were very noisy

Family_with_children

8/10

Excellent

09 Apr 2026

Chetan

Great hotel and location. Rooms were a bit old but excellent location and condition.

Family_with_children

8/10

Excellent

04 Apr 2026

Kyong Min

The staffs are friendly. The hotel itself feels a little bit rundown. Somehow there always is a broken glass panel in their front door….. But considering the price, I wouldn’t complain. If you are looking for one night stay, it is a very good deal in a convenient location.

Pet

8/10

Excellent

03 Apr 2026

Julie

No eating at the hotel

10/10

Exceptional

30 Mar 2026

Luis

Good service , Clean rooms

Family

10/10

Exceptional

29 Mar 2026

Anthony

The staff was wonderful ver accommodating and friendly

Family_with_children

10/10

Exceptional

22 Mar 2026

Joseph Gerard

Clean

Family

8/10

Excellent

18 Mar 2026

Jill

Not in the lake side. The view was okay.

Self

10/10

Exceptional

13 Mar 2026

Bryan

Awesome breakfast views!

2/10

Poor

03 Mar 2026

Kim

We were there for a dance competition. The front desk gave another family in our group a later check out but wouldn’t give me the same late check out time claiming she was limited to giving that time for check out. It was a Sunday so the hotel wasn’t fully booked. She didn’t give us the same check out time simply because she didn’t want to not because she couldn’t. Doesn’t seem like good business practice to value some customer needs but not others. I understand a late check out is a courtesy but the same gesture should be given to all customers

2/10

Poor

22 Feb 2026

David

The room wasn’t what we paid for according to photos. In poor condition.

10/10

Exceptional

21 Feb 2026

Meryl

Courteous staff. Nice amenities: work out room and pool. Free flavored water dispenser- fizzy or flat. Breakfast included rate.

Partner

10/10

Exceptional

19 Feb 2026

Jerry

The room was beautiful clean and very nice

Partner

10/10

Exceptional

18 Feb 2026

Susan

The beds and sheets were perfect.

8/10

Excellent

17 Feb 2026

Kyani

Room was clean just a little dusty and I have asthma. Other than that pool was great and warm and staff was nice.

Leisure Partner

8/10

Excellent

15 Feb 2026

Jianan

Staff was good, we did have a slightly faulty toilet.

8/10

Excellent

15 Feb 2026

Vance

The hotel was a nice hotel, good bed and amenities. Just had issues with being double charged (already paid for room and then was charged again after checking out) and needed to contact hotel to resolve.

Leisure Partner

10/10

Exceptional

26 Jan 2026

Mary

Friendly staff

Friends_and_family Family

8/10

Excellent

11 Jan 2026

Natasha

The room and bathroom were a bit outdated for a Westin, but overall clean and spacious either reasonable orjce. Would come again.

Friends_and_family Family

10/10

Exceptional

04 Jan 2026

Massimiliano

Daily clean room
Nice staff
Free daily breakfast coupons

Leisure Partner

10/10

Exceptional

01 Jan 2026

Christopher

Yes

Friends_and_family Family

10/10

Exceptional

01 Jan 2026

Jennifer

Breakfast was great. Fresh and tasty. Room was beautiful and very neat and clean

Partner

10/10

Exceptional

28 Dec 2025

Martin

Professionalism, breakfast buffet, room, everything was perfect, highly recommend

Family

10/10

Exceptional

26 Dec 2025

matthew

The best staff. Third Christmas in a row.

Leisure Self

10/10

Exceptional

26 Dec 2025

Susan

The hotel rooms were clean, comfortable, and quiet. Breakfast was included with the room and had a good variety of options (buffet and a la cart). We were there in the winter and did find the rooms to be a bit dry, but that is typical for New England in the winter.

Friends_and_family Family

10/10

Exceptional

21 Dec 2025

Christopher

Very clean

Business Friends

8/10

Excellent

16 Dec 2025

Alfred

While it was overall a nice hotel, I was a little disappointed that there was no Belman or valet

Leisure Self

10/10

Exceptional

14 Dec 2025

Robyn

Great

10/10

Exceptional

12 Dec 2025

Daisy

Excellent beautiful comfortable immaculate place to stay
Bartender was rude and disinterested
Front desk staff was stressed
Parking was a nightmare

Business_and_leisure Family

10/10

Exceptional

10 Dec 2025

Brendan

staff was really nice

Partner

2/10

Poor

06 Dec 2025

Daniel

Their refrigerator froze the meal I brought with me and the manager was not willing to give me any type of meal replacement when I showed him the frozen food. He said the kitchen could microwave my food. I don’t eat microwaved food. The manager also did not offer any maintenance to the room to fix or swap out the faulty refrigerator. Marriot gave me 2000 bonvoy points when I explained the situation but those still didn’t help bc I couldn’t use them at the hotel for food. For the price I paid for a Westin, I expected much better customer service. Also the room was so dated. The pillows were so stiff. Hurt neck to sleep on my side. The bathroom was tiny, dated and had chipped paint throughout. I wouldn’t recommend this hotel.

8/10

Excellent

03 Dec 2025

Omotayo

clean room and great location.

Leisure Family

8/10

Excellent

01 Dec 2025

RUBENCA

Great !!

Business_and_leisure Family

6/10

Pleasant

01 Dec 2025

Jody

The 20.00 you charge to park on the property is a definite issue. The only way to access your hotel is with a car. It is not in walking distance or on public transportation. This feels like a money grab on your already paying customers and due to it I would recommend other hotels in the area.

Your front desk staff could also use some training on customer service and being friendly. The restaurant staff was excellent.

Leisure Friends

8/10

Excellent

29 Nov 2025

Charles

Staff was friendly. Breakfast was very nice. Bathrooms are small. Garage isn't great.

Partner

10/10

Exceptional

27 Nov 2025

Meghan

Yes :)

4/10

Poor

27 Nov 2025

Elena

Room didn't feel super clean. Neighbor had a child that whined and cried for two hours straight. I called the front desk and security came up but it was awful. 2-4am. Cheese in the breakfast buffet was moldy.

Partner

10/10

Exceptional

24 Nov 2025

Judith

Clean

Leisure Friends

10/10

Exceptional

23 Nov 2025

Satira Antonia

Very clean room, staff are very friendly