Name: Sheraton Boston Needham Hotel
Address: 100 Cabot St, Needham, 02494, US

10/10

Exceptional

13 Jul 2026

Kayla

Only stayed for one night but would definitely book again. Great location, close to the T to get into Boston. Staff was very helpful. Our room was very spacious with two double beds, there was a lot of storage space and plugs for chargers and electronics. Plenty of parking available. Highly recommend!

Family

10/10

Exceptional

13 Jul 2026

Abdisalam

Clean

4/10

Poor

13 Jul 2026

cheryl

Do not book the executive package if you plan on staying the weekend, like we did. You will not have access to any of those amenities (which they do not tell you at booking)

Friends_and_family Family

4/10

Poor

12 Jul 2026

Mercedes

Feo comida carpet con muy mal olor

Family_with_children

6/10

Pleasant

10 Jul 2026

ALAFIYA

Hotel had pets allowed, that was a down for us, allergic to dogs and Also hygene issues. Breakfast, we were expecting a buffet but was restricted alacart menue.

Family_with_children

6/10

Pleasant

09 Jul 2026

Michael

I’ve stayed here before and had better experiences. Wi-fi didn’t work this time, the room I was in had a moldy smell mostly coming from the ac.

Self

10/10

Exceptional

07 Jul 2026

Vasiliki

Excellent extended stay! Friendly and helpful staff, great gym and warm pool! We had a great stay and we will definitely stay again! Cecilia at the front desk was super friendly and helpful throughout our stay!

Partner

10/10

Exceptional

07 Jul 2026

Julie

Clean room

Friends

10/10

Exceptional

06 Jul 2026

Angela

The room was clean and comfortable. The breakfast buffet had a good selection of items to choose from. The staff was friendly and attentive.

Partner

4/10

Poor

06 Jul 2026

Rebecca

It's okay. Expensive. Was charged twice for dog fee ($125) because I was not allowed to add another day to my existing reservation. Parking in the garage is $17, but there's literally nowhere else to park. Internet service was spotty and pretty much non-existent most of the time. One night I had to call the front desk, because kids were running around in the hall after quiet hours. Another night, I could clearly smell \"weed\" coming from one of the rooms adjacent to ours.

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Emma

the room was very nice. it had a nice comfy bed and the bathroom was nice. it had a big tv and a couch. the bar was so good. drinks and food were good. parking was easy. staff was super nice. i’d definitely stay here again

Partner

8/10

Excellent

05 Jul 2026

Alexia

Was really amazing stay service is great and bar and food great too

Family_with_children

6/10

Pleasant

03 Jul 2026

Sumit

Place was just ok. The gym could use few yoga mats and larger towels to spread on the yoga mats

8/10

Excellent

01 Jul 2026

Samuel

Property was clean and staff was very helfpul. Food was great and bar was fantastic. Great overall experience definitely would recommend staying here.

Family

10/10

Exceptional

30 Jun 2026

Amy

Beds and lines were very comfortable. No extra roll of toilet paper was left in the room so that caused some anxiety for us.

Friends_and_family Family

2/10

Poor

29 Jun 2026

Elizabeth

Terrible Experience

Self

6/10

Pleasant

29 Jun 2026

Elizabeth

This wasn’t the best experience. Walked in exhausted asking to make a reservation, and the front desk agent told me to make one on Expedia. Place didn’t look the cleanest. When I got to my room, AC was full blast and no buttons would work to turn it off. Luckily too exhausted to care. Will probably bot stay here again.

Self

10/10

Exceptional

29 Jun 2026

Nicholas

Great

Partner

6/10

Pleasant

28 Jun 2026

Huan

Hotel is dated

Family_with_children

8/10

Excellent

28 Jun 2026

Keith

It works

8/10

Excellent

27 Jun 2026

JOSE

Buena ubicación

Family_with_children

2/10

Poor

27 Jun 2026

Sherman

The bed had bloodstains on the sheets. The bathroom had mold on the shower curtain. The sofa bed didn’t have any linen. The list goes on and on.

Family_with_children

4/10

Poor

27 Jun 2026

Frank

Thermostat had a mind of its own. Not enough sheets and towels for 3 people. Engineer never showed up to work on Thermostat. Cheese pizza from restaurant was the worst ever. Checked out 90 minutes into stay. Night manager apologized for lack of linens and no visit from Engineer though and agreed to provide refund for the stay.

6/10

Pleasant

26 Jun 2026

Shannon

There were a lot of children or younger adults running up and down the hallways all night.

Business

8/10

Excellent

25 Jun 2026

Patrick

location was perfect for our needs. Check in clerk was so helpful and personable. Waitress at breakfast was a joy.

Family

10/10

Exceptional

24 Jun 2026

Margaret

Breakfast was great, parking was easy. Room was great, staff was over the top excellent!!!

Family

8/10

Excellent

23 Jun 2026

Ron

Too great a difference in price for non members

Partner

10/10

Exceptional

22 Jun 2026

Patricia

The staff here are the best!

Partner

10/10

Exceptional

22 Jun 2026

anshuman

Very good hotel and helpful staff

Self

10/10

Exceptional

21 Jun 2026

Heidi

Great place to stay with a quiet environment. We loved the room we got placed in because it was super close to the pool and gym.

Family

4/10

Poor

21 Jun 2026

BILLY

The parking situation was horrible.

Self

10/10

Exceptional

20 Jun 2026

Kathleen

The staff was helpful and we enjoyed all the meals we had there! Great location

Family_with_children

10/10

Exceptional

19 Jun 2026

Denise

Clean room, the couch was a nice touch as was the water bottle. Loved that I could log into my own netflix and prime accounts to watch the TV that I enjoyed. the soaps smelled more masculine than unisex but they didn't wear that long so it wasn't a big deal.

Business

10/10

Exceptional

18 Jun 2026

sradhanjali

Good visit

10/10

Exceptional

14 Jun 2026

Luke

Florence and big John the Chelsea man, were so friendly and helpful. Would defo stay again.

Luke & Sharon,
Scotland

Partner

6/10

Pleasant

09 Jun 2026

Joe

Staff

Partner

8/10

Excellent

07 Jun 2026

Cindy

We had a handicapped room so it was easy to get in the bathroom with my wheelchair and it had a bench in the walk in shower which was very helpful. The only negative was there was just a small bathmat, which, even though I was the handicapped one, my partner slipped on it when he stepped out of the shower. He had to go to the ER and get stitches. The hotel went out of their way to help us for the entire stay. They brought me food and called frequently to make sure I was okay.

Partner

10/10

Exceptional

06 Jun 2026

Jennifer

Very nice overall. Price was not quite what I would expect but nice experience and the staff was excellent.

Family

10/10

Exceptional

04 Jun 2026

Scott

The pool was amazing although I wish it was open later it did close at 10 PM. It opens up early in the morning at 7 AM. The location is right near a lot of places where you can get a good breakfast and lunch. The staff was very helpful. the properties up on top of the mountain, which is a beautiful views. The room was very clean. The room was ready on time and the staff was very polite. Parking is $17

Friends_and_family Family

10/10

Exceptional

02 Jun 2026

Carol

We had a quick overnight stay. The staff was pleasant and helpful. The buffet breakfast was not worth the price. The parking was not ideal. It was too far away and difficult to walk up hill for older people.

Partner

8/10

Excellent

02 Jun 2026

KAREN

Awesome with the exception of the beds, they are too soft, other than that everything else was excellent

Partner

10/10

Exceptional

02 Jun 2026

Ryan

Breakfast staff was very pleasant. Clean property.

Partner

10/10

Exceptional

01 Jun 2026

Mariam

Quiet hotel recomendb

8/10

Excellent

01 Jun 2026

Rikki

Room had some issues with a low battery in the thermostat and a heavily used TV remote but room was very clean and spacious. Staff was good. Room service was very pricey but food was very good

Self

6/10

Pleasant

01 Jun 2026

Colleen

We had dirty towels that were stained and when I went to call the front desk the phone was not hooked up. The beds were uncomfortable. I would not stay here again. I complained upon departure and the front desk said he would “take care” of our parking as if to compensate me but it was included in the rate.

Friends_and_family Family

8/10

Excellent

31 May 2026

Mary

The hotel is nice. The room was a little dated. We had to ask each day for coffee pods for the in room coffee maker and for face clothes for the bathroom. Not sure why these were not supplied with daily maid service.

Partner

8/10

Excellent

31 May 2026

Tsegenet

Room was comfortable and spacious. AC is loud.

Friends_and_family Family

8/10

Excellent

30 May 2026

Corinne

Room was nice and clean. Parking situation is a little weird as you have to park in a garage outside and down a hill. overall would stay here again.

Self

10/10

Exceptional

29 May 2026

lori

.

10/10

Exceptional

29 May 2026

KATHLEEN

Property was clean and well maintained. Staff were friendly and helpful. We only stayed one night but we were happy with our stay

Family

10/10

Exceptional

29 May 2026

Lauren

I liked the front sitting area. It was easy to work and the staff was very friendly.

Self

8/10

Excellent

28 May 2026

Jack

Room was very quiet and bed was comfortable

Partner

10/10

Exceptional

28 May 2026

Zina

Staff was accommodating.

Self

6/10

Pleasant

25 May 2026

Kerri

The garbages outside in the front of the building were overflowing the whole weekend. Everything else was really clean. The only other issue was there was a soccer tournament going on nearby so a ton of families were staying there. We were on the same floor as the pool so there was a lot of traffic up and down the hall - even past the 10pm “quiet time”. The amount of noise was annoying. Kids were knocking on doors and running off. No fault of the hotel.

Family

10/10

Exceptional

23 May 2026

Candela

the stuff was amazing

4/10

Poor

22 May 2026

Young

프론트 데스크 직원의 불친절함과 시설의 낙후

Family

10/10

Exceptional

21 May 2026

Angel

Staff both on and off the phone were helpful and precise, they went above and beyond with assisting me in my stay there. I absolutely loved the entire experience and I would 100% go again if I’m ever in Boston again

Partner

8/10

Excellent

18 May 2026

Heidi

Missing some bathroom amenities and the place wasn’t as clean as I normally like but the beds were comfortable and the staff was incredible

Partner

2/10

Poor

16 May 2026

Ingrid

I couldn't check in even using a cash deposit because I was not made aware I needed a credit card for \"incidentals\"

Friends_and_family Family

6/10

Pleasant

14 May 2026

Mark

Stayed on the club floor, it was a little tired. Club breakfast sub-par, but the staff was accommodating. Got charged for the upgraded internet when this was not selected. Still waiting for the manager to credit our account 9 day later? $17 per day to park in the garage, there is no other parking options.

Partner

8/10

Excellent

14 May 2026

Keith

An upmarket hotel but not too expensive for the Boston area. Having to pay for on-site parking was an unexpected expense. Only a few minutes drive from Riverside T station.

Friends_and_family Friends

10/10

Exceptional

13 May 2026

Chad

Amazing staff!

Family_with_children

10/10

Exceptional

13 May 2026

Stephen

exactly what you expect in a decent business hotel at a reasonable price point.. it was fine

4/10

Poor

11 May 2026

Carlota

I have to say I am very dissatisfied with our stay at this hotel. We reserved a deluxe king room on the executive level with a sofa bed, but upon arrival, none of these rooms were available. Instead, we were given a handicap-accessible room on the second floor facing a back patio where people gathered and talked at all hours.
To make matters worse, instead of a proper sofa bed, my son was given a rollaway bed with an extremely hard mattress. The bathroom lacked even basic space to place toiletries, and the bathtub was clogged for the first two days. I reported this issue on the first day, but it wasn’t addressed until I complained again the following day.
I requested a room change twice, but was only offered a similar room without handicap features—not the room category I had originally paid for. After four nights, it was clear that getting the room we reserved was simply not going to happen.
Additionally, the club lounge is closed on weekends, something that was never disclosed anywhere during booking.
As a frequent traveler and a Platinum member with Expedia, I was especially disappointed by how this situation was handled. The staff repeatedly used the excuse that my reservation was made through a third party, and as a result, made no real effort to improve our stay or provide a satisfactory solution.
Overall, this experience fell far below expectations and was extremely frustrating.

Family

10/10

Exceptional

07 May 2026

Mark

The staff is always friendly and helpful. Rooms are always clean. I take full advantage of the gym and other amenities they offer.

Self

10/10

Exceptional

05 May 2026

Lili

Staff dummy check in were amazing. Extra friendly. Great recommendations. Absolutely enjoyed my stay

6/10

Pleasant

04 May 2026

Charles

Good

10/10

Exceptional

03 May 2026

Colby

Overall loved this hotel! It was clean and the staff were friendly. Only thing I didn’t appreciate was paying for parking daily.

Self

10/10

Exceptional

01 May 2026

Kimyana

Convenient location, plenty parking, amazing staff and great breakfast.

Partner

8/10

Excellent

01 May 2026

Colleen

The staff was friendly and helpful. Room was clean and quiet. Unfortunately the Fire Alarm went off …it was a false alarm but it took them 20 minutes to shut it off. I stay here when I travel for business.

Self

10/10

Exceptional

29 Apr 2026

Michelle

We've stayed here before. The price is so much more reasonable than anything right inside Boaton. Its a Beautiful hotel. Its clean and updated. The staff is kond and helpful. The buffet Breakfast is wonderful as well. This will always be our first choice

10/10

Exceptional

28 Apr 2026

Barbara

Clean room staff very friendly property lovely
Didn’t eat at the hotel
Parking easy

Family

8/10

Excellent

28 Apr 2026

Sophia

No small travel items in the bathroom I rushed packed and didn't have time to stop to pick up anything was really hoping it would at least be travel amenities in the bathroom ugh

Self

6/10

Pleasant

27 Apr 2026

Krystal

Easy location . Having to pay for parking but not having easy curbs for luggage down the road from parking garage to hotel was a bit annoying. Nothing terrible. Enjoyed our stay , quiet area.

Friends

10/10

Exceptional

27 Apr 2026

Salvatore

Na

Family

6/10

Pleasant

27 Apr 2026

Shauna

Overall the hotel is good. I had several small annoyances happen. First we were given keys to an occupied room that was embarrassing

10/10

Exceptional

27 Apr 2026

Sadie

Good stay?

8/10

Excellent

26 Apr 2026

Nancy A

The mattress and pillows were way too soft from my liking. I would, however, like to meet the “genius” engineer, who decided that when you turn the heat down in your room, you don’t just wait for it to get cooler, but the air conditioning comes on! That is the stupidest thing I have ever seen in a hotel.

Partner

8/10

Excellent

26 Apr 2026

Loucito

Great hotel clean and delicious breakfast

Self

8/10

Excellent

26 Apr 2026

Sandra

Parking is safe and convenient.

Friends_and_family Family

8/10

Excellent

26 Apr 2026

David

Only reason I gave it 4 stars instead of 5 was the hidden overnight parking fee of $17.

Partner

4/10

Poor

26 Apr 2026

Erika

If you’re bringing pets be prepared for a ridiculous pet fee at check in that was not listed on any booking site. If I’d known how much the pet fee was I wouldn’t have booked at the Sheraton. Also they charge for parking.

Pet

10/10

Exceptional

25 Apr 2026

Alex

Dimitrus was incredible helpful and hospitable and made our stay comfortable and welcoming. Would come back again!!

10/10

Exceptional

24 Apr 2026

Catherine

It is very suitable for families to stay in. The service is excellent, and parking is convenient. Thank you！

8/10

Excellent

23 Apr 2026

Richard

Service was good people are nice

Family

10/10

Exceptional

23 Apr 2026

Anna Sharon

we had a wonderful stay

Friends

10/10

Exceptional

22 Apr 2026

Christina

The staff was friendly and helpful, the room was very clean, the bed was comfortable, and the guests were quiet. Absolutely worth the stay!

Self

10/10

Exceptional

19 Apr 2026

Scott

Great location. Clean rooms.

Family

10/10

Exceptional

19 Apr 2026

Christina

Great breakfast and bar! Would stay again!

Partner

4/10

Poor

19 Apr 2026

Jaime

Room was an ada room, it was loud you could hear every toilet flush in all the nearby rooms, bathroom floor was so dirty and there was some kind of mold on the wall under the sink.

Friends_and_family Family

6/10

Pleasant

19 Apr 2026

Natasha

The bed was so hard I did not have a good nights sleep

4/10

Poor

19 Apr 2026

junko

Didn’t work TV, stuff told us VIP Expedia access was not accepted. Missing towel.

Pet

4/10

Poor

18 Apr 2026

Gwendolyn

There where dirty sheets and we had to way over 3 hours for clean sheets

Business

6/10

Pleasant

18 Apr 2026

J.C.

Charging $17 per night for parking for overnight staying customers seemed unreasonable. Room had no bar soap and the coffee pod was already opened when we checked in. Pool was great for the kids.

Friends_and_family Family

4/10

Poor

18 Apr 2026

Nadege

Horrible house keeping! I stayed at this hotel in Needham from 4/16-4/18. First day room was cleaned except the sheets and blankets had dirty stains on them and the pillows cases were dirty as well. Next day room was not cleaned and same dirty sheets and pillowcases were on the bed, and no towels. When I addressed the issue at the front desk, the concierge was too busy giving me excuses instead of getting the problem resolved. I was told the room was not cleaned because I extended my stay for an extra day. I guess when staying for longer than one day expect your room not to get cleaned. If you choose to stay at this hotel, bring your own clean sheets and pillow cases . On a good note the hotel is nice, clean some of the staff is friendly except HOUSE KEEPING IS NOT THE BEST. Parking is not free $17 daily.

Friends_and_family Family

10/10

Exceptional

18 Apr 2026

Diana

Love it close to the city

Family_with_children

10/10

Exceptional

18 Apr 2026

John

Hotel was clean and convenient for our trip

Family

10/10

Exceptional

16 Apr 2026

Katelyn

D

8/10

Excellent

16 Apr 2026

syed

Good clean hotel with convenient location.
Amenities are average. Breakfast option is limited and pretty much same every day.
Overall a Good-place to stay for short trips.

Family_with_children

6/10

Pleasant

13 Apr 2026

Mark

The property was great