Fairfield Inn Boston Dedham

10/10

Exceptional

04 Sep 2023

john

Quite

6/10

Pleasant

31 Aug 2023

Marlon Dario

In all the five days I stayed, they didn’t even change the towels. The location is convenient, but the lack of room service is not acceptable.

Business_and_leisure Self

10/10

Exceptional

30 Aug 2023

Joseph

Could have done without the illegal aliens being given free rooms and meals. But business is business. Our stay was fine.

Business_and_leisure Family

4/10

Poor

28 Aug 2023

Sean

It was very loud; doors slamming and people running down hallways/stomping above at all hours. I was there for 4 nights; housekeeping did not come once! My 2 trash cans were over flowing. I needed more towels. I didn’t have hand soap for sink. TV service was spotty. I went to front desk to make another reservation for a few days later. A couple of hours later, I returned to inquire about something regarding said reservation. I was told I didn’t have an upcoming reservation, despite the fact I just made it a couple of hours prior! Very frustrating experience during this stay!

Leisure Self

10/10

Exceptional

20 Aug 2023

Teresita Vilma

Our stay is good thank you

Leisure Partner

10/10

Exceptional

20 Aug 2023

Tamara

Very clean, delicious breakfast, conveniently located. Will definitely stay here again.

Leisure Family

10/10

Exceptional

15 Aug 2023

Muhammad

Conveniently located near Heathrow, good customer service, spacious room and the best breakfast in London.

Business_and_leisure Family

4/10

Poor

14 Aug 2023

Helen

stay in Boston area

liked the bedding and towels. Breakfast selections were great.

Unfortunately, our toilet didn't flush. After the staff tried to fix it to no avail, we were moved to different room

This put a lot of stress on us since we needed to get ready for a wedding we were to attend

Partner

2/10

Poor

13 Aug 2023

Kamy

Needs to be revised and changed in a lot of areas.

2/10

Poor

13 Aug 2023

claribeth

When I first walked in the room it smell like wet dirty rugs, the price I paid for that room was super expensive, the next day at 9:00 am there was kids crying,running in the hallway,slamming the doors and no adult supervision,and the hotel staff didn’t do anything about it , no utensils in the rooms , will never stay there again!

Leisure Partner

2/10

Poor

12 Aug 2023

Elupson

Bad hotel experience

I booked this hotel for my cousin coming from Miami with his wife and his daughter for 5 days vacations. No housekeeping came to clean his room, when called to address the issue they ignored him.
I heard that they put him in a so-called (special immigrant guest program) that’s why they don’t come to do his room they just hand him towels when needed. That’s very sad to be honest

Friends_and_family Family

10/10

Exceptional

09 Aug 2023

Gaoming

Nice place between Boston and RI

Leisure

4/10

Poor

31 Jul 2023

Karen

This is the worst place I have ever stayed. Looks like a dated motel from 1950s

6/10

Pleasant

28 Jul 2023

Steve

Mediocre Stay for Business Trip

Stayed for four nights. The space and linens were all fine and clean. The room smelled musty and a bit like urine when entering. A group of men sat on the stoop outside each night smoking and drinking (something) - some from our group felt uncomfortable about them, but they didn’t seem interested in causing trouble. Bottom line: it was fine for a room during a short stay and offered something to eat and drink for breakfast, but if I had other options in the same price range I’d look elsewhere

Business

6/10

Pleasant

27 Jul 2023

Louix

Pros:
Bed was comfy. Quality shower products in nice mounted dispensers. Good nightstands with drawers. Writing desk. Blackout curtains.
Good size fridge. Coffee pot.

Cons:
Breakfast was garbage.
Phone in my room was broken, and even the electrician could not fix it—totally unacceptable!!

Leisure Self

8/10

Excellent

24 Jul 2023

Franchesca

Great breakfast options and pretty cozy, but the TV needs a physical paper guide and has no information on what you're currently watching. The swimming pool is also closed.

Business Partner

6/10

Pleasant

23 Jul 2023

CHARLES

Property did not have restaurant as listed. Bathroom was very small barely enough room for toilet and a person.
Staff was good and attentive. Probably will not return

Leisure Family

8/10

Excellent

22 Jul 2023

Laurie

We like our stay. We liked the food at breakfast and how easy it was to check-in late.

Leisure Family

10/10

Exceptional

20 Jul 2023

Allan

Every thing

Leisure Family

4/10

Poor

15 Jul 2023

Chad

Disappointed that the advertised pool was undergoing maintenance and not usable during our stay.

Leisure Family_with_children

8/10

Excellent

14 Jul 2023

Alexander

No bad,convenient location

6/10

Pleasant

14 Jul 2023

Kevin

It was ok for a overnight stay.

Self

2/10

Poor

12 Jul 2023

Kevin

If you want to sleep, do not stay here, especially room 205 adjacent to the 24/7 hotel gym. The facility is old, rundown and in disrepair. The guest room was dirty and reeked of mildew and or mold. One of the front desk staff people were completely incompetent and refused to move my room due to gym sounds at night directly behind my bed headboard. I interacted with 4 front desk staff people and three of the four were very dear, kind and professional.

Business Self

10/10

Exceptional

12 Jul 2023

Brian

Great place to stay.
Was here for a 2 week vacation and had no problems.
Close to interstate,food and shopping
Would definitely stay here again

Leisure Partner

4/10

Poor

11 Jul 2023

Jenny

I was informed upon arrival that daily housekeeping was not available and housekeeping would be scheduled every 3 days. I noticed that the room had a musty odor the day that it was cleaned and assumed it was likely due to the chemicals used to clean the carpet. My trash can was overflowing with garbage by the time I checked out. The staff was not very friendly. I definitely would not recommend this hotel.

Leisure Self

4/10

Poor

11 Jul 2023

Marina

The pictures shown for this property are nothing like what it actually looks like when you arrive. We have stayed at many Fairfield Inns and this by far was the worst. The problem started when we were trying to call the hotel directly from the number that was emailed and texted to us to let them know we were going to arrive late due to flight issues, however that number just led to a never ending loop where we could not get through to an actual person. We tried called the general reservations line from the Marriott website and the reservation person gave us the number we were already calling as the contact. That should have been our first clue as to what we would encounter.....The sink did not drain properly (ie filled up to the top just when you tried washing your hands) and I had to ask 3 times to have someone come look at it. We had to ask multiple times for extra towels (only 1 hand towel for 2 people was provided) and finally told we had to go to the front desk to get them ourselves. The breakfast area does not have any air circulation, they have run a fan to circulate air. Even the person at the front desk (which is at the breakfast area) was using her clipboard as a fan. And as far as cleanliness, on the surface looked ok but don't look too close. There are many other options in this area for this price point, in hindsight we wish we would have stayed elsewhere!

Leisure Friends

10/10

Exceptional

08 Jul 2023

Julia

Great Breakfast, Great front desk staff... would stay here again.

Friends_and_family Family

10/10

Exceptional

05 Jul 2023

marisol

I stayed 4 day; Was here to drop off a college student. Check in was quick and pleasant. Staff completely welcoming and professional. Room was clean, well equipped, bed comfortable. I was on the 3rd floor. It was very quiet. Parking was free , plenty of spaces. Breakfast was included and was definitely appreciated.
As for the area, safe quiet, I loved that all of my retail needs were so close. Overall great experience. Would definitely recommend. I Would definitely book again. Thank you so much for great experience.

Business_and_leisure Family

4/10

Poor

03 Jul 2023

Patrick

Air conditioning in room didn’t work
Room smelled heavy cigarette smoke
None of Ice machines worked
Elevators needed work
On the good side breakfast and breakfast area was set up very nice could tell someone had worked hard to make it nice

Leisure Pet

2/10

Poor

01 Jul 2023

Anna

I want to be nice and usually am when leaving reviews but it’s impossible in this case. The front desk staff at this hotel is unfriendly and asks inappropriate questions, lashes out at anyone who is not a flirty man, and changes what they first agree to later to make the guest uncomfortable.

Business_and_leisure Self

2/10

Poor

27 Jun 2023

Heather Ann

Do not stay at this hotel. It smelled like a cat litter box and air freshener trying to hide the urine smell. We stayed here for 4 days. Requested maid service three times. Never received it. The bathroom vanity area was 2' x 2'...so small for three people to put their stuff there as the sink took up most of the area. Used the iron and rust came out of it onto my shorts. There's a non-functional pool in the middle. Also, no hair dryer in rooms. This place was a terrible place to stay.

Leisure Family

10/10

Exceptional

27 Jun 2023

Christine

Great place. Convenient to everything and right next door to Legacy. Great coffee and breakfast. We have stayed there many times before over the years.

Leisure Family

4/10

Poor

27 Jun 2023

Rudolph

Did not give me a Room key. I had to go front each time I left the room. Big inconvenience.

Family

10/10

Exceptional

26 Jun 2023

Howard

Fairfield Inn. Dedham, Ma.

Spent the night after an evening in Boston. Nice quiet location. Friendly staff.

Self

10/10

Exceptional

25 Jun 2023

Laura

The property was busy but well managed.

Self

10/10

Exceptional

25 Jun 2023

Eid

This is what I want in a hotel.

The best shower i had and a wonderful variable breakfast. Also comfortable beds.

Friends_and_family Family

10/10

Exceptional

25 Jun 2023

brandy

Staff was very friendly! Quick check in, clean rooms and comfy beds. Lots of dining options across the street. Hotel was older but very well maintained.

Leisure Family

6/10

Pleasant

24 Jun 2023

Shahram

Old building-Dirty

2/10

Poor

23 Jun 2023

Zachary

Old outdated noisy and generally felt unsafe there

Leisure Partner

6/10

Pleasant

22 Jun 2023

Shahram

Old, not very clean.

Business_and_leisure Family

6/10

Pleasant

21 Jun 2023

Dennis

Ok

Not much to say , not the best but not the worst. Door was coming off hinge and was some noisy neighbors but ok for a quick one night

Friends_and_family Family

8/10

Excellent

14 Jun 2023

Julie

Clerk issued room that didn’t exist, gave wrong directions, said wouldn’t need an elevator bc no stairs which wasn’t true, gross laundry facilities

Business_and_leisure Family

8/10

Excellent

08 Jun 2023

Russell

Excellent breakfast

Business

10/10

Exceptional

05 Jun 2023

Danielle

The staff is super friendly. Comfy beds and clean rooms . Every morning they have a nice breakfast.

Leisure Pet

8/10

Excellent

05 Jun 2023

Verified traveler

Nice place to stay

Good location, great breakfast and clean rooms.

Friends_and_family Friends

8/10

Excellent

02 Jun 2023

Allyson

The rooms and linens need updating. Buffet and location are great. Staff was warm

Business

4/10

Poor

30 May 2023

MAONING

Like:
Location. Within walking distance to a large shopping ctr.
Breakfast. Lots of varieties.
Parking. Plenty of free parking space.
Dislike:
Facility. Old building, loud AC, irritating smells.
Noise. No sound proof, noise from upstairs, next door, hall way, everywhere!
Room service. I stayed 3 nights. 0 room service. They never entered my room until I left.

Leisure Partner

8/10

Excellent

28 May 2023

irene

Good stay

We had two rooms for a graduation and the room was very nice. The breakfast was amazing and had different options each day!

Friends_and_family Family

2/10

Poor

21 May 2023

Vidal

I didn’t like the way they responded to my complaint over the bathtub been clogged and not draining properly while taking a shower and the response was careless and less than important to them.
I will try to never again stay at this location that was in embarrassment of service. Not only to me but other guest
As well.
I pay almost 500 dls for one night and it was I tell you not well spend it.
I am very very disappointed it
I have stayed at other locations Mariott and nothing like this one.
Thank you for letting me vent.

Business_and_leisure Partner

2/10

Poor

17 May 2023

William

This place is a real dump

Business Self

10/10

Exceptional

10 May 2023

Poonam

all good

Business Self

4/10

Poor

06 May 2023

Geoffrey

The breakfast area did not have \"salt\" literally. The were black pepper packets but no salt.

Business Partner

4/10

Poor

03 May 2023

Amber

There was an accident with booking for my son's upcoming surgery never stayed there tried to contact them to be told there was nothing to be done since they hold no responsibility. Not willing to fix an honest mistake definitely don't recommend trying to go to this hotel.

10/10

Exceptional

03 May 2023

Elaine

Best place in Dedham

Friendly staff, internet & wi-fi make travel easy as well as a great breakfast. Been there several times, home away from home - thanks again!

10/10

Exceptional

01 May 2023

Kelly

The beds were comfortable. The air conditioning was quiet. It was so close to restaurants and shops. There was a sidewalk right near the hotel. The front desk staff was very friendly.

Leisure Partner

6/10

Pleasant

30 Apr 2023

Martin

College road trip

Stayed here while visiting area colleges.

Friends_and_family Family

4/10

Poor

24 Apr 2023

Jason D

My non-smoking room reeked of smoke and cheap liquor. The next room they gave me had two drains that didn’t drain. Room furnishings (carpets, drapes, etc look dated and tired. Staff speak rapidly in Boston accent travelers aren’t used to.

Business_and_leisure Self

8/10

Excellent

24 Apr 2023

Verified traveler

Staff was friendly and helpful. Room was clean and comfortable. Free Breakfast was decent.

Friends_and_family Family

10/10

Exceptional

18 Apr 2023

Richard

Friendly and helpful ladies at the front desk.

10/10

Exceptional

13 Apr 2023

Harry

When my showerhead wasn't working, I mentioned this to one of the staff and he fixed it that day.

Leisure Self

4/10

Poor

10 Apr 2023

Jennifer

Hotel location convenient rooms very dissapointing

The staff was really nice, the beakfas was decent but, the rooms were super small and the beds were even smaller, it wasnt even two queen size beds was more like a full size. The bathrooms are so small you have to sit side ways on the toilet and the bathroom fan was so loud it would wake up the entire room when using it because you couldnt turn it off as long as the light was on, it was one unit. There was only like one wall plug for an iorn or cell nothing by the bed for charging your phone and also no room lights when walking into the room. You have to walk across the room in the dark to turn on the lamp instead of the putting the lamp on a switch you can turn on.

Business Family

10/10

Exceptional

09 Apr 2023

Joe

.

Leisure Partner

10/10

Exceptional

03 Apr 2023

Olga

lovely stay

was solid good, there are few places in the mall nearby to eat, walking distance 2 min.
Loved breakfast toppings.

Friends_and_family Family

6/10

Pleasant

28 Mar 2023

Verified traveler

Missed a few things

Our room wasn’t super clean. There was a dried sticky (soda or juice) spill on the nightstand, no tissues, and one facecloth and hand towel for two people.

Partner

10/10

Exceptional

23 Mar 2023

Ruthanne

Great value stay

Very clean and comfortable. We had an issue with the tv but was resolved very quickly. The breakfast was fresh and lots of choices. Great location near lots of sopping and restaurants!

Business

8/10

Excellent

21 Mar 2023

Ilya

Small bathroom . Other than that a decent place to stay

Business Partner

4/10

Poor

19 Mar 2023

Bianca

Found a bed bug in my room. Room has a terrible smell

6/10

Pleasant

18 Mar 2023

stephen

Would not recommend

Very few amenities.Rooms cleaned only every 3d day,and must request anything additional such as towels.Would not accommodate an extended check-out beyond one hour.

Friends_and_family Family

4/10

Poor

05 Mar 2023

Mihir

Poor maintenance

Poor room service. Bath tub & sink clogged and inspite of reminders nothing was done.

Business

6/10

Pleasant

05 Mar 2023

Amy

Hotel seemed a little run down. It was a fine quick fix for needing somewhere to stay due to weather but wouldn’t go there again.

Self

10/10

Exceptional

27 Feb 2023

Kent

The tub was questionable in terms of its sturdiness.

Leisure Friends

8/10

Excellent

20 Feb 2023

Richard

Quiet relaxing

Business_and_leisure Self

6/10

Pleasant

19 Feb 2023

Wendy

The carpet in the room smelled bad, the pillows were lumpy and the water pressure was weak. This hotel is dated and needs some renovations.

Leisure Family

8/10

Excellent

16 Feb 2023

annmarie

Customer service attendants were attentive and helpful. Tv didnt work so they were flexible and changed our room. Lobby areas super clean and room was as well. Close to shopping and 95.

Leisure Family

2/10

Poor

13 Feb 2023

John

Overly disappointed

Checked in on Tuesday and checked out on Sunday. One day after complaining about when the room was going to be cleaned. I call what they give me was a half ass cleaning. The bed was never changed. Cracks in the ceiling, the door on the inside had paint on it. Not just a spot or two. By the heater near floor had rust and paint peeling. The room smile from the time I checked in. First time staying at a Fairfield Inn. I don’t think I got my money worth. Don’t think I will be staying at Fairfield Inn if they are all like the one in Dedham. I think the Marriott should blow it up, Tlair it down and start out all over again.

Business Self

4/10

Poor

13 Feb 2023

Linda

You get what you pay for

Place is really substandard. Our room smelled of body odor. Bathroom was tiny. You could barely move in it. Soundproofing was terrible. Lots of loud neighbors. Breakfast was good. Staff were helpful

Friends_and_family Family

10/10

Exceptional

06 Feb 2023

STANTON R

Pusses: Comfortable room, great bed; heat controllable by thermostat; very good value for the money; continental breakfast quite varied
Minuses: re/ continental breakfast: Machine-dispensed orange juice watered down, staff don't seem to know how to adjust; scrambled eggs have that from-frozen-mix quality (micro-shreddy and watery), at least one of the mini-quiches approaching burnt on the bottom. The rest of the foods fine, though.

Leisure Partner

4/10

Poor

05 Feb 2023

DIANE

.

Leisure Family

10/10

Exceptional

02 Feb 2023

Verified traveler

Good Breakfast

Friends_and_family Family

10/10

Exceptional

29 Jan 2023

Anthony

The ladies at the desk were fabulous. Super accommodating, professional and charming. 👍👏

Leisure Partner

6/10

Pleasant

28 Jan 2023

Elder

The place is like a maze!! We were afraid that if there were a fire, we'd never get out!!

Leisure Friends

8/10

Excellent

22 Jan 2023

Ricardo

I had to leave . It is ok

Business Family

10/10

Exceptional

09 Jan 2023

Juliette

Comfortable and Convenient

The hotel was clean and comfortable. The staff were polite. Breakfast was available to eat in or go. Convenient location and perfect for our trip. Pet friendly too.

Friends_and_family Family

4/10

Poor

03 Jan 2023

Jenifer

Rough night.

The AC and fan would not stay on. The room got very warm during the and the AC would kick on very loudly for maybe 10 minutes along with the fan. Did not improve the temperature in the room though. We wanted to fan to stay on as we like the white noise it provides. Unfortunately with that fan and AC off we could hear EVERYTHING in the hotel. Someone walking down the hall… could hear that. People opening and slamming their doors woke us up so many times. We got a total of maybe 4 hours sleep.
The staff was very friendly and we don’t fault them. The temperature controls need to be able to be accessible.

Partner

6/10

Pleasant

27 Dec 2022

Edward

Convenient to lots of shopping and dining and easy on/off the highway.
The check in process was very slow and the computers were not cooperating.

Leisure Self

10/10

Exceptional

22 Dec 2022

allan m

.

Business Self

4/10

Poor

04 Dec 2022

Pamela

Run down facility

Business

8/10

Excellent

26 Nov 2022

Karen D

We were at the hotel only for sleeping, but it was adequate and comfortable.

Friends_and_family Family

10/10

Exceptional

25 Nov 2022

Joel

Great place to stay

When ever I am in this area I always chose Fairfield Inn in Dedham because I know I can count on great service and a comfortable nights rest. I also look forward to the wonderful breakfast and the variety of choices from fruit to waffles to cereal or bagels juice and coffee. Always clean and quiet and the staff is friendly and courteous.

Self

10/10

Exceptional

20 Nov 2022

Besmir

Great

10/10

Exceptional

08 Nov 2022

Yamilette

Nice place

Business Family

6/10

Pleasant

31 Oct 2022

Joe

TV remote didn’t work and the sink backed up on every use.

Leisure Family

4/10

Poor

22 Oct 2022

Vern

Adequate but not worth the current rates. Odd smells. No cleaning service or way to manage garbage. TV didn't work.

Business Self

4/10

Poor

20 Oct 2022

H

Water got shut off with no warning a couple of times. There was water damage evident on the wall. Inconvenient layout. Housekeeping every other day which is fine but they wanted to clean as we were getting ready to checkout. There was no water at the time so not so sure how they could clean well enough.
Bathroom was very small, especially the toilet area. The doorway into the toilet and shower part of the bathroom was I believe a 24” door rather than a standard 28”. Bed was pretty high, so needed to be climbed into. It was also too soft and lumpy and felt like the sides were sloped towards the floor.

Leisure Partner

6/10

Pleasant

17 Oct 2022

Amy

The property was dated but beds were comfortable. The breakfast options were just ok and the breakfast area temperature was very warm. I will look to stay somewhere else the next time I'm in the area.

Leisure Family

2/10

Poor

16 Oct 2022

Alisa

Terrible hotel. Room musty. Bed against the ac unit which made for a terrible nights sleep. Toilet clogs. Tub felt like you were going to fall through the floor. Dining attendant not wearing gloves while restocking silverware. Food area tables dirty. And woken up on Sunday morning to workers throwing pallets and garbage from the roof. Are you kidding me????? Can you say dangerous? Clients hanging outside on steps smoking. Not welcoming at all. What a huge disappointment from a Marriott.

Leisure Family

8/10

Excellent

11 Oct 2022

Patrick

The property is kept very clean. The layout of the room was dated, but the finishes were up to date. The continental breakfast was a step up with hot oatmeal and many offerings, and good coffee!

Leisure Family

10/10

Exceptional

10 Oct 2022

lisa

It was a great experience

Leisure Self

8/10

Excellent

08 Oct 2022

Kelsey

The room was okay but our shower didn't drain well and the toilet didn't flush half of the time. They also placed us on the third floor even though the roof was being worked on so it was noisy every morning. Breakfast was surprising food and staff was extremely nice though

Leisure Partner

6/10

Pleasant

04 Oct 2022

Joan

Upon arrival at around 9pm, no one was at the front desk. A woman was sitting in the dining area with her back to the front desk. I thought she was a customer but rather she was a worker. No one was wearing name tags so it was not easy to differentiate staff from customer. Property was dated and the bathroom in our room was incredibly small. The bed was really comfortable and the room was very clean. Breakfast was ok the first morning, better the second morning.

Leisure Family