Name: Holiday Inn Boston-Dedham Hotel & Conference Cente
Address: 55 Ariadne Road, Dedham, 2026, US

6/10

Pleasant

21 Jul 2026

Said

Quiet and peaceful area. Elevator wasn’t working so we had to climb up the stairs every time we went out. Had trouble opening the door at times. Very good air conditioning.

Family_with_children

10/10

Exceptional

21 Jul 2026

Marc

Stayed here before. I’m never disappointed.👍

10/10

Exceptional

20 Jul 2026

Jose

it was very good.

Partner

4/10

Poor

19 Jul 2026

Lauren

The elevators were out of service all weekend, they didn’t notify prior to arrival or I would have canceled. Absolutely ridiculous especially on a busy weekend.

Self

8/10

Excellent

14 Jul 2026

Cynthia

Nice stay for the night, thank you

Family

4/10

Poor

12 Jul 2026

Cristi

My door was broken and would not lock, I had no hot water all three days I tried to shower, the tub would not drain and was clogged, and it was 7 dollars to do a load of laundry! I’ll stay elsewhere next time I’m in Boston.

Friends_and_family Family

10/10

Exceptional

08 Jul 2026

Andrea

Clean, comfortable, good value

10/10

Exceptional

06 Jul 2026

Camira

Clean bright room breakfast and staff and location.

Family_with_children

10/10

Exceptional

06 Jul 2026

Jean

The room was clean and the AC worked great - especially since we were there during the heat wave. The only disappointment was the pool was closed for repairs.

Friends_and_family Family

8/10

Excellent

05 Jul 2026

Teresa

We stayed here for a week recently while visiting family in the area. The breakfast offered is a great deal although the people that staff it are highly variable. Manuela who works there is great, very attentive, always smiling and friendly, and always available. Another woman, Ivonne, obviously dislikes her job. She almost goes out of her way not to be available for guests whether that is offering drinks, providing the check, or just general helpfulness. I found her to be unfriendly and never smiled. The other employees at the location including front desk staff were great. I believe for the money you spend and the location, this is a great option. I would definitely stay there again.

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Garnet

Clean comfortable quiet place

Self

10/10

Exceptional

04 Jul 2026

Gina

The staff is VERY friendly and helpful.

8/10

Excellent

02 Jul 2026

Catherine

Tapis dans la chambre
J’ai aimé l’accès à un déjeuner brunch sur place, mais il n’était pas inclus dans ma réservation.

Family

6/10

Pleasant

01 Jul 2026

Melissa

Our room lock wouldn’t unlock we kept having to go to the front desk to get new keys every time we left and came back to the room until after the second day my husband said enough is enough and they move our room. The pool is out of order would have been nice to have said that on the website at the time of booking.

Partner

10/10

Exceptional

01 Jul 2026

Piyush

Overall everything was on point

Partner

10/10

Exceptional

01 Jul 2026

alison

Due to a name change there was a billing error on my part and the manager, Daniella, could not have been more helpful. She was very patient and responsive as we worked thru the issue. I cannot say enough about how professional and personable she was. You are very lucky to have her on your team representing holiday inn. She is a true asset!

10/10

Exceptional

28 Jun 2026

Youssef

Thank you for comfortable stay
Keep on very good

Self

10/10

Exceptional

27 Jun 2026

La Quinta

Ample parking and nice breakfast and area. Gym could use an overhaul and finish pool. It’s a little ways from downtown, so if depending on bus be prepared to wait awhile if later at night or take a rideshare, which wasn’t that expensive.

Partner

10/10

Exceptional

26 Jun 2026

Jennie

Great stay! Staff are so nice and helpful. Great location

Self

8/10

Excellent

25 Jun 2026

Brian

Breakfast was good and beds comfortable.Disappointed pool wasn’t available

Partner

8/10

Excellent

24 Jun 2026

Teresa

Site in general was clean and well maintained. Cleaning staff are thorough and really nice, stayed for 7 days and they truly came and gave fresh sheets and towels every day. Some of the desk staff is interesting to say the least. On a high note, Debbie was amazing, so kind and helpful. Would definitely stay here again, the location was really convenient being next to Tavern in the Square, Bamboo, Across from CVS and from Legacy Place. Only downside, It was a bummer that the pool was closed during my stay.

Partner

8/10

Excellent

21 Jun 2026

MAONING

room service only cleans the bed and change towels. no clean on bath tub and floor. other than that, all is good. breakfast is excellent!

Family

10/10

Exceptional

20 Jun 2026

Raad Jabar

Clean

10/10

Exceptional

17 Jun 2026

Mussilove

´

8/10

Excellent

16 Jun 2026

Rick

The room and the bathroom seemed a bit small. I was disappointed to find the the mini-fridge didn’t have a freezer section.

A somewhat minor point: the room was booked for 2 people, but there was only one bottle of water in the basket.

Breakfast at the Nook was nice. Good selection.

Partner

2/10

Poor

13 Jun 2026

Michael

They checked another traveler into our room so at 2:30 AM someone tried to open the door with a valid key. Not knowing who it was, I had to push the door closed.

Never cleaned the room.

Promised a refund which we haven’t received.

Partner

10/10

Exceptional

05 Jun 2026

Dawn

The hotel was very clean and the rooms were some of the most comfortable I’ve been in. The pool was closed for maintenance. That would have been helpful to know before hand. The laundry facilities was hard to find and had to get a code to get into the room. Loved we were right by some great shopping and near the interstate.

Family_with_children

6/10

Pleasant

29 May 2026

Alexander

Breakfast was over rated and staff was not very helpful.

Family

10/10

Exceptional

27 May 2026

Shacora

Nori was the best ! She was so nice to me and my kids while we stayed there and we are currently going through a rough time and she made our stay so much better ! I genuinely feel like she deserves a raise ! :) Nori you rock my love <3

Family_with_children

8/10

Excellent

26 May 2026

Theresa

Room was clean and spacious. Plenty of shopping and places to eat in the area as well. Staff at check in was hurried and not very helpful. The place has two different sections. Were were not given directions on what section of the hotel our room was in. Additionally, we were not given our breakfast vouchers.., I had to come back down and ask for them. Also, our keys were not staying programed. I think the lock on the door needed some maintenance.

Friends_and_family Family

10/10

Exceptional

22 May 2026

Thomas

Staff was courteous and professional chamber staff was excellent. Facility was nice and clean linens nice and clean. Fresh coffee all day and cold water with lemon 🍋 location worked great foe me

Self

10/10

Exceptional

21 May 2026

daniel

Everything

4/10

Poor

20 May 2026

Kathleen

The Wi-Fi was very slow and unreliable. We were kicked off several times a day. The reason we gave a poor rating is the room alarm (probably the smoke detector) went off in the room next door at 5 a.m. this morning and was not turned off until over an hour later. When the alarm started, staff said it was a room alarm which would turn off. Not the case. We were not offered any compensation for the inconvenience. I wanted to send an e-mail to the manager but it was impossible to find an email address on their web site.

Partner

8/10

Excellent

14 May 2026

Deanne

Room was great… clean and bright and smelled good

8/10

Excellent

14 May 2026

Adrian

Ac

6/10

Pleasant

12 May 2026

Hannah

Stayed here for a quick trip and unfortunately it didn’t live up to expectations. The location was convenient, but the hotel felt outdated and not as clean as we hoped. The room had a musty smell, the hallways were noisy at night, the keys never worked on the outside doors & took several attempts to get to work at our room door! Housekeepers knocked on our door at 8:15 (a little early). Overall the experience just felt average for the price. Probably wouldn’t stay here again unless I needed something close by.

10/10

Exceptional

11 May 2026

Shelbia

I thought breakfast was too high.

Self

10/10

Exceptional

10 May 2026

Alexandra

V

10/10

Exceptional

10 May 2026

John

Very clean rooms with comfortable beds.

Friends_and_family Family

10/10

Exceptional

06 May 2026

Carey

Nice breakfast, with fresh fruit, scrambled eggs, potatoes, real orange juice, rolls, etc…

Business Friends

8/10

Excellent

05 May 2026

Roger

Pool was closed, breakfast was good, all in all perfect for a 1 night stay before bringing our kid to MEPS for boot camp.

Partner

10/10

Exceptional

03 May 2026

Keith

Clean room

8/10

Excellent

27 Apr 2026

Adam

Needs a facelift. Good location, helpful staff.

10/10

Exceptional

26 Apr 2026

Fary

good

8/10

Excellent

24 Apr 2026

Vincent

Room not very clean - dust etc in bathroom;
Staff at front desk check in was also a bit un-kept and not professional

Friends_and_family Family

10/10

Exceptional

22 Apr 2026

Allison

All I can say is I will be back and there will be a little payback for sure :)

Self

6/10

Pleasant

20 Apr 2026

Tastery

My girlfriend and I stayed here and found the hotel to be clean and comfortable. However, on the second day, we noticed the hot water didn’t seem to get hot, which was a bit inconvenient.

Partner

8/10

Excellent

20 Apr 2026

Raheem

Staff was very welcoming.

Self

10/10

Exceptional

20 Apr 2026

Jesmy

Our favorite part was the room. It was clean and well maintained. However, the pool was closed and the elevator did not get clean for the 3 days/2 nights that we were at the hotel. We thought breakfast was included, when we got to the breakfast room, the staff lady was a bit rude. She loudly said, your breakfast is not included, it will be $16.00\". Other than that, our stay there was not horrible.

Partner

6/10

Pleasant

19 Apr 2026

Alethia

I didn't get any breakfast and t he room was cool

Family_with_children

10/10

Exceptional

18 Apr 2026

Robert

Clean room. Staff was very friendly.

Self

10/10

Exceptional

13 Apr 2026

Allison

I don’t think excellent is a strong enough word to describe what I experienced. I stayed here before so now the staff knows me. What hotel are you going to go to where the staff thinks outside the box and does something incredible.

When I went into the bathroom, housekeeping left a bar of soap that smelled outstanding and a loofah sponge. Where are you going to go where the staff anticipates your needs and executes it superbly.

I have stayed at some so called excellent, wonderful blah blah blah hotels but I have never experienced this kind of hospitality before.

100 percent of the time when you check into a hotel the staff feels either robotic or gives you a sense that they are better than you and your bothering them! When you arrive at this hotel, you feel like they are really naturally happy to see you and want to get to know you without being intrusive.

I have never experienced anything like this before, this should be a model that other hotels should follow. The staff here approach their jobs differently from the other hotels, it’s not a job for them. It’s about making you feel welcome and comfortable, so strange right lol… if you want to know what true hospitality feels like book here.

Self

10/10

Exceptional

12 Apr 2026

Allison

Everything was great until the last night but it was crazy hotel guest that ruin

2/10

Poor

11 Apr 2026

Ignacio

No internet, no WiFi, no hot water, no TV.

Self

10/10

Exceptional

08 Apr 2026

Alexandra

Staff

10/10

Exceptional

07 Apr 2026

Allison

Excellent place and staff!

Self

8/10

Excellent

06 Apr 2026

Nathalie

Clean rooms

6/10

Pleasant

05 Apr 2026

Tony

Pros:
Check-in was a breeze.
They provided a Handicap accessible room upon request. Grounds were clean and the staff was excellent. Asked for extra towels and pillows and they were quickly provided. Very Polite. If your looking for a clean and comfortable place to sleep this will serve you well.

Cons:
Amenities - the only chair in the room was a desk chair. Presented with a lounge type chair to allow to sit comfortably and read or change your socks... wasn't there.
There was no microwave unless you count the one in the lobby. They sell mac n cheese and ramen noodles cups so if you don't plan on eating out everyday or having food delivered this may be a problem.
A few kerig coffee pods with the maker were in the room when we arrived. They were not replaced. The coffee at the lobby was there the first day, absent the second, cold the third. As I travel with instant coffee this wouldn't have been a problem if there was a microwave.
I like a cup of coffee as I put on my socks in the chair that wasn't there. I'll probably go back and remove another star just thinking about it.
The pool was closed, evidently for a while by previous reviews. Did not look for it or change my review. Also it has a limited workout room I didn't use, there were those that did.

Summary:
I expected better. We stayed for 3 nights, we had planned on four. Bad weather, the missing micro and chair, and completed business, we chose to leave early instead of play the tourist for a day.

Partner

10/10

Exceptional

01 Apr 2026

Grace

Did not have breakfast? Yes parking was good

Friends_and_family Family

8/10

Excellent

29 Mar 2026

Eliu

The a/c was broken luckily still winter in Boston

Partner

10/10

Exceptional

27 Mar 2026

Doreen

Friendly and clean

Self

6/10

Pleasant

21 Mar 2026

Nancy

The website states you have an indoor pool yet when we arrive, we find it is shut down for service. Very disappointing!!!

Also, the thermostat would not allow the heat to rise above 67 degrees. I was so cold, I had to pull the covers (including the extra blanket) over my head to stay warm!!!

6/10

Pleasant

19 Mar 2026

Joe

Comfortable beds, worn carpets, non-slip needed in bathtubs.

Partner

8/10

Excellent

15 Mar 2026

Eric

Yes

Partner

2/10

Poor

15 Mar 2026

Timothy

Staff is made up lying weasels and thieves.
Promised my deposit to cover incidental purchases would be released if I made no purchases. Example movies, long distance phone calls, gift shop etc.

My receipt shows room paid in full and NO incidental purchases. Hotel is still holding my $50 a week after check out.

Lying weasels. Don’t stay there for one minute. You’ll regret it.

10/10

Exceptional

10 Mar 2026

Maudeline

It was convenient. The hotel is right off the highway and shops are walking distance.

8/10

Excellent

05 Mar 2026

Christine W

Very happy with cleanliness of the room. Comfort of bed & pillows was very good. Room was spacious but bathroom a bit tight..
Had a microwave, mini fridge, single cup coffee maker. A good stay.

8/10

Excellent

02 Mar 2026

Davidson

Nice hotel! Very affordable!!!

Family

6/10

Pleasant

02 Mar 2026

Rachel

Room was clean and comfortable; staff members were polite and friendly. Critiques: there were no luggage dollies available to transport luggage to room; tv station choices were extremely limited; wi-fi was unsecure and the code did not work the second day of my stay leaving no internet access

Self

10/10

Exceptional

01 Mar 2026

Hellen

Very clean and organized

Self

10/10

Exceptional

26 Feb 2026

Virginia

Outstanding staff, clean, comfortable, inviting room.

Partner

4/10

Poor

25 Feb 2026

Diane

The carpet was not as clean as it should be.

10/10

Exceptional

23 Feb 2026

Alonzo

The room is very clean and people were very nice

Partner

4/10

Poor

22 Feb 2026

Joseph

The gym was a mess due to pool construction
The drain in the tub was slow so i ended up standing in ankle deep water

Family

10/10

Exceptional

20 Feb 2026

Heidie

Was perfect

10/10

Exceptional

18 Feb 2026

Brian

First Brightney, it was nice to have a friendly person to great me. Looking forward to seeing you in the future. Room was clean, bed comfortably and the bathroom shower was clean.

Business Self

10/10

Exceptional

18 Feb 2026

Brian

Peter was very helpful, friendly and pleasant. Thank you for your help. Room was clean, bed comfortably and the bathroom shower were clean.

10/10

Exceptional

18 Feb 2026

Brian

Quick easy check in and out, frontdesk persn pleasant. Room was clean, bed comfortably and the bathroom shower was clean.

10/10

Exceptional

18 Feb 2026

Brian

First Brightney was absolutely the most helpful and nicest front desk staff person i have worked with. I greatly appreciate your help. Looking forward to seeing you in the future. Room was clean, bed comfortably and the bathroom shower was clean.

Business Self

10/10

Exceptional

18 Feb 2026

Reggie

Great Room and even better front desk and staff service.

Self

10/10

Exceptional

13 Feb 2026

Marc

Great place to stay. Amazing staff, always ready to help with anything. Highly recommended.

10/10

Exceptional

09 Feb 2026

Brian

Peter at the desk when I arrived at 11pm was so helpful and friendly. Thank you for your patience and your helpnwhen i realized my mistake at check in. Peter was able to keep me in my one room insted of having to pack up and move between night. Thank you so much.

Business Self

2/10

Poor

02 Feb 2026

Mussilove

I was in room 633. From the moment I arrived, I spent hours trying to open the door. The receptionist came repeatedly to help me with the door and change the key. The shower water took more than 35 minutes to become lukewarm.

Self

10/10

Exceptional

02 Feb 2026

Charles

Nice place

Business_and_leisure Friends

10/10

Exceptional

02 Feb 2026

PATRICK

Staff was awesome.

Business Self

10/10

Exceptional

01 Feb 2026

Brian

Great place to stay. Exactly what was needed for the few days i was her.

Business Self

8/10

Excellent

01 Feb 2026

Robert

Yes, but the hot water ran out very fash when taking a shower

4/10

Poor

31 Jan 2026

Rory

No hot water for shower. Restaurant hostess extremely rude and walked out!!!
Get what you pay for I guess.

Leisure Partner

4/10

Poor

26 Jan 2026

Shanaya

Room key kept deactivating and room door was faulty. Didn’t feel safe.

Leisure Partner

8/10

Excellent

19 Jan 2026

Genesis

Was great in comforting

Leisure Family_with_children

10/10

Exceptional

14 Jan 2026

Alexandra

M

10/10

Exceptional

09 Jan 2026

Pascal

Bbb

10/10

Exceptional

06 Jan 2026

Tanner

Good breakfast. Good staff. Had a good time

Leisure Partner

10/10

Exceptional

03 Jan 2026

Lily

The room was clean and spacious. It was comfortably warm on those chilly nights during our stay. On our last night at the hotel, there was a snowfall. A good amount of snow fell that may have hindered staff coming in the following morning. If it did, we could not tell. The hotel restaurant opened on time. We enjoyed a delicious breakfast before checking out and heading home. The restaurant staff was lovely and courteous. Looking forward to rebooking our stay for next year's Christmas weekend.

Leisure Family

10/10

Exceptional

27 Dec 2025

Sarah

Front desk staff in the morning was pleasant and helpful

Partner

8/10

Excellent

27 Dec 2025

Carol

The location was perfect for us - very accessible to I-95. The room was clean and quiet with lots of storage for clothes, the shower had good pressure and lots of hot water. Parking was free and convenient. Breakfast is not included but a Keurig coffee maker with Green Mountain pods was in the room. On the down side, wifi, in our room at least (304), was slower than dial-up and basically unusable. It also kept disconnecting. We received several friendly texts asking how things were and saying to text if we needed anything; the two texts I sent were not responded to. (We were not ready for housekeeping when they came by. They did not return, so we requested a couple of things with no result.) In spite of these things, we would definitely stay there again.

Leisure Partner

8/10

Excellent

27 Dec 2025

Yongmei

clean room, OK condition, good for the price, breakfast had limited options.

Business

8/10

Excellent

27 Dec 2025

Raymond

The staff and facilities are very good with the exception of the pool being closed, and the WiFi is terrible I use my hotspot to get my work done as the WiFi is nonexistent

Business Self

10/10

Exceptional

24 Dec 2025

Andrea

Great

10/10

Exceptional

19 Dec 2025

Nina

Clean and quiet even though it’s next to the highway.