Name: Sonesta Simply Suites Boston Braintree
Address: 235 Wood Rd., Braintree, 2184, US

2/10

Poor

12 Jul 2026

Christina

Hotel is dirty, smells of cigarettes and weed. Room was dirty and bathroom was filty with mold and dirt everywhere. Would not stay here again. I want my money back.

Self

10/10

Exceptional

01 Jul 2026

Chunxiu

不错

2/10

Poor

29 Jun 2026

Marek

This place should be avoided. Staff was nice, but crazy from smelly rooms and halls to malfunctioning doors and elevators, then the crazy furniture moving neighbor upstairs that started throwing large pieces from 2-4 am in the morning. Was glad to get moved out early.

Friends_and_family Family

8/10

Excellent

27 Jun 2026

Chunxiu

服务态度好

6/10

Pleasant

26 Jun 2026

Stephen

It was as I expected tbh didn’t have high expectations really easy enough check in on arrival , however disappointed with no cafe or restuarant to get food or beverages and then a short Uber ride to the mall sorted the food and snack crisis out however soon found out the microwave wasn’t working properly so advised staff at reception next day and was told it would be replaced on that day , Still didn’t replace it my whole stay , not to worry prob wouldn’t book again . Location wasn’t ideal really but that’s just my preference , people and staff were friendly enough 👍

Self

10/10

Exceptional

25 Jun 2026

Kenneth

details nearest supermarket and how to get to it
kitchen could do with small kettle for boiling water

Self

2/10

Poor

18 Jun 2026

dawit

This was by far the worst hotel experience I have ever had.

The first room we were given had a dishwasher full of dirty water, and the smell was terrible. I had to go to the front desk and request to be moved to another room. Unfortunately, the service did not improve after that. The front desk staff were extremely unhelpful throughout my stay. I stayed at this hotel for 24 days and did not receive room service even once, despite asking multiple times. Each time I spoke with the front desk, I was told someone would come the next day, but no one ever showed up.

One staff member even told me she had left a note for the next shift to make sure my room was serviced. However, when I followed up with the next person at the desk, he said there was no note at all. The day before my stay ended, I finally received a call from the front desk saying they had heard from the corporate office about my complaint and offered to provide room service. At that point, it was too late and honestly pointless.

I would not recommend this hotel to anyone. Stay away from this place. I would never stay here again.

Partner

6/10

Pleasant

16 Jun 2026

Maryam

Nothing to brag about

Self

6/10

Pleasant

08 Jun 2026

jude

3rd floor elevator button broken but they don’t tell you that at check in.

The cleaners are cool and preformed very well.

Prices are insane at times, gotta check in daily

Self

4/10

Poor

07 Jun 2026

Lisa

The hhjj

10/10

Exceptional

06 Jun 2026

Sherley

Clean

Friends

2/10

Poor

04 Jun 2026

John

FILTHY! Rooms are simply disgusting! Every surface looks to have never been cleaned. DANGEROUS! Elevator buttons were destroyed and taped over with a note to use the stairs! Checked in and checked right back out twenty minutes later. Refused to give me my money back. Stay away!

Self

10/10

Exceptional

03 Jun 2026

Elizabeth

Hotel is a bit tired and worn, but acceptable overall.

Partner

6/10

Pleasant

31 May 2026

Manise

Close to where I stayed. The microwave didn't work the carpet was stink. TV

10/10

Exceptional

30 May 2026

Kathleen

Reasonable price

Self

2/10

Poor

30 May 2026

Bonnie

Awful so dirty the elevator was broken we had to take the stairs. So dirty it was awful don’t stay here one of the worst hotels I have ever stayed.
They even had all the fire alarms going off in the entire hotel at 12am so bad.

Family

2/10

Poor

27 May 2026

Colleen

This hotel was terrible. Why was it even on the list of choices? The pictures were completely out of date and glamorized. The first room we got smelled like moldy carpet and the sofabed didn't fit into the couch properly. We changed rooms which was better but not much. Smh. The walls were dirty, the furniture was old and stained, the sheets were old and stained, hallways littered with crumbs. Dishwasher had a terrible odor and don't think it worked. Only given one day of housekeeping after we asked three days in a row. I had to clean our tub myself. Fire alarm was pulled so we had to wait outside in the car with a sleeping toddler, And on the morning of checkout our toilet stops up. Smh. NEVER AGAIN.

Family_with_children

6/10

Pleasant

25 May 2026

Lynn

It was just adequate. It smelled funny when I first opened the door. Eau de dog or smoking. The bathroom toilet paper holder was broken. The kitchen was decent and the bed and sheets were decent. Seemed a little run down. I would not stay there again.

2/10

Poor

25 May 2026

ibrahim

Checked out as soon as in checked in. Don’t recommend this place at all

Self

8/10

Excellent

23 May 2026

Mary

Property was very dated but clean. Staff was very pleasant and helpful.

Partner

4/10

Poor

22 May 2026

Grey

Park there and it looks like a car had driven through the front of the building

First room smelled like wet dog

Second room had an industrial cleaning device of some sort making lots of noise

Finally on the third try I got a room that was fine, was given my new keycards and then the attendant said our room name out loud with strangers behind me. Every hotel I have been to does not say the room number out loud for privacy and safety.

Room had no towels, I had to rush to the front desk as my girlfriend found out too late. I was given 3 towels, one with a very obvious stain and grime on it.

TV did not work

Hole in bathroom wall from previous door slams

Just not a great experience to have brought my girlfriend to for her birthday

Partner

10/10

Exceptional

21 May 2026

Francis

Excellent stay at Ethiopian Skylight Hotel. The staff were friendly and professional, the rooms were clean and comfortable, and the location near the airport was very convenient. Great food, beautiful atmosphere, and outstanding customer service. I highly recommend this hotel and would gladly stay again.

Partner

6/10

Pleasant

21 May 2026

Cheryl

The building was under construction, we had plastic over our windows so we couldn’t open them. Toilet ran. Room very basic, but manageable. The front entrance doors were either open or unlocked, anyone could have walked in. Two mornings police were there?

Partner

2/10

Poor

18 May 2026

Kelly

Disappointed

Self

6/10

Pleasant

18 May 2026

Giulia

The property was very basic. No frills but at a good price point

Friends_and_family Family

8/10

Excellent

17 May 2026

Steven

Friendly staff, clean room but common areas a bit aged.
Poor communication about AC and carpets to be cleaned in room.
Comfortable bed and good sized room . bathroom, and clothes storage.
Also convient to shopping and restaurants

Partner

2/10

Poor

09 May 2026

kelly

Dont bother staying never knew hotel under construction workers shampooing carpets on all floors e k waters didn't work staffnot helpful

Expedia should have known this i spent 200.00 for a horrible place

10/10

Exceptional

07 May 2026

Nicholas

Great job Bryan keep it up!

2/10

Poor

05 May 2026

Brooke

We were extremely disappointed with this hotel. After driving six hours and arriving at elven o’clock at night with two children, the front desk woman informed us that they did not have a room for us because corporate overbooked. When we went to a nearby hotel in search of a room we explained our situation to the front desk man there. He informed us that we were the third group of people to come in that night having had the same experience with Sonesta braintree. We will never do business with them again.

Friends_and_family Family

2/10

Poor

30 Apr 2026

Doran

I made our reservation months in advance on Expedia for our trip to the Boston Marathon. I confirmed our reservation twice the week before, including less than 24 hrs before our arrival. I sent a message to the hotel that we would be arriving late, and received confirmation asking if I would like to upgrade my room. Despite all of this, when we arrived at Sonesta Braintree, we were informed that the hotel was overbooked and our reservation would not be honored. When I asked the front desk attendant what support she could give, she mentioned that my money would be immediately refunded and then disappeared behind a locked door. No other assistance was offered. I called Expedia for help, and they mentioned that they were unable to contact anyone at the hotel. Then four police cars pulled up in the parking lot, officers running into the building. I figured maybe it was a good thing we weren't staying at Sonesta. Sometime after midnight, we eventually found availability at another hotel a few miles away. It took four phone calls to Expedia to get my full refund from Sonesta (I was charged for the full stay--five nights).

2/10

Poor

30 Apr 2026

LaKeysha

The hallways were disgusting. It smelled horrible. There was trash in the hallway. The elevator on my floor didn’t work. The smoke alarm went off at 1:30 am. There was no staff to direct anyone or to give the all clear. There were sketchy people hanging outside of the hotel and it honestly looked like it was a homeless shelter that still charged paying guest. I will never stay there again. I felt very unsafe. And I wish I could get my money back. I do not recommend it to anyone!

Self

8/10

Excellent

30 Apr 2026

Glenda

Lo único que elevador no funcionaba

2/10

Poor

29 Apr 2026

margaret

hotel guest screaming and shouting baby crying at 2 in the morning very loud noises had hardly any sleep then fire alarm goes off at 9 am

6/10

Pleasant

28 Apr 2026

Aaron

The kitchen was very good. The bathroom sink, however, did not drain properly and filled up quickly. Room Service was absent. Towels were not changed automatically (without request).

Family

4/10

Poor

26 Apr 2026

Patricia

Worn out- looks beaten down and left to wither away. Elevator does not pick up on the 3rd fl 2/2 broken button. My room smelled like wet dog; the couch was stained and smelled like urine so I sat on the bed. I kept my windows open the entire stay in an attempt to get rid of the funky smell. As it was Marathon weekend I was told there were no available rooms for a switch. They offered to spray the room but I declined as I was not interested in adding to the pungent mix. I've stayed in the past without an issue but will not return.

Self

4/10

Poor

26 Apr 2026

Naysha

Dirty .There was hair on my towels and it looked like they just made the bed .

Second time - dirty wash towels again and yes the staff was nice but it just doesn’t seem clean and I left itchy , I never complain but I was with my son . It’s upsetting to pay and not get comfort .

Family_with_children

4/10

Poor

22 Apr 2026

Abigail

We stayed here due to the access to the Braintree Logan Express, which was a 5 minute Uber ride away. We parked at the express, not at Sonesta. The hotel is grubby, smelly, and there were numerous people loitering outside the entrance which made us uneasy. There was a persistent smell of marijuana throughout the hotel which kept me up all night. Honestly it would be worth it to stay somewhere else and pay a bit more for comfort and safety.

Partner

2/10

Poor

20 Apr 2026

Kala

Woke up to a dead roach under me man.

Partner

2/10

Poor

20 Apr 2026

Brianna

It was horrible I couldn’t even say there I left 20 mins after I checked in the smell in the room was horrible

Partner

2/10

Poor

20 Apr 2026

dennise

They are charging me extra charges for no reason , I’m calling to check why and phones are disconnected.

Friends_and_family Family

10/10

Exceptional

19 Apr 2026

Frantzly

De

6/10

Pleasant

12 Apr 2026

Tammy

Thin walls, sparse amenities, carpets need a cleaning.

8/10

Excellent

10 Apr 2026

Keir

N/A

Business Self

10/10

Exceptional

07 Apr 2026

JOSE

Bryant and the rest of the staff were amazing. The cleaning lady extremely friendly. I recommend this place for everyone looking tobstayvon a cozy and friendly hotel. The only thing I would have changed is for a better fitness room.

Pet

10/10

Exceptional

06 Apr 2026

Winnie

The hotel was very pleasant. Nice location. I look forward to come back.

Self

8/10

Excellent

03 Apr 2026

rosalind

Yes

Partner

8/10

Excellent

03 Apr 2026

Edward

This hotel is falling apart. Check in took forever. The staff are not very attentive. The room was ok but TV was garbage. They need to remodel ASAP.

Self

6/10

Pleasant

02 Apr 2026

jonathan j

yes

Self

2/10

Poor

02 Apr 2026

Bipin

Just adding my previous comment that we did not stay in this hotel. We got refund and front office staff was helpful.

10/10

Exceptional

01 Apr 2026

Susan

no kitchen

2/10

Poor

31 Mar 2026

altha

There were overbooked upon my arrival.
Di not stay for the nighr waiting on my refund

Self

4/10

Poor

30 Mar 2026

Johanna

Assigned a room and someone was in there so had to be reassigned a different room. And then the card machine was broken so had to wait a long time.

Partner

2/10

Poor

30 Mar 2026

Yulyssa

Arrived to check in to find out that they were sold out of rooms due to an over booking. the front desk receptionist was unprofessional and rude and had no empathy

4/10

Poor

29 Mar 2026

Jeff

Room was great and updated nicely
The lobby hallways were dirty and smelled awful

Self

4/10

Poor

29 Mar 2026

yessica

It was a poor experience. I had to wait an hour after a long day, to get a room. The room had a fridge with noise all night. I couldn't get some rest.

Business Self

4/10

Poor

29 Mar 2026

Blondine Samantha

No tower in the bathroom
Front door entrance dirty and too many people stay in front to smoke
It's feel more like a shelter than a hotel

Friends

2/10

Poor

29 Mar 2026

Abner

Staff was very nice but informed me when I arrived at 10:30 that they were overbooked and could not accommodate me. I showed them my expedia reservation and they said they could not honor.
After much arguing they agreed to put me in a room with a busted-up shower/bath where I could not bathe. They very kindly allowed me to bathe in another guest's bathroom after they checked out.
NO compensation was offered for this inconvience.
Elevator was broken so I had to roll my suitcase down three flights of stairs.
NO food in the little store but dog bones and laundry soap.
Only the excellent staff is keeping this dump afloat

Self

2/10

Poor

28 Mar 2026

Kimberly

TERRIBLE STAY!! This hotel room was dirty with food particles still on the rug. There were many stains all over the walls and the ceilings. The bathtub was absolutely filthy. So much so that we would not even take a shower in the morning. The chairs in the room where torn and scratched. The cabinets where falling apart, and the recliner and couch had rips in them. We could not wait to leave in the morning. The only reason we stayed that night was because we had nowhere else to go and had to be up early the next morning. Absolutely disgusting and filthy hotel!

Family_with_children

8/10

Excellent

28 Mar 2026

Keir

N/A

Business Self

8/10

Excellent

27 Mar 2026

Rosalind

I enjoyed my room

Partner

4/10

Poor

24 Mar 2026

Kaeci

I had a room for a week, room was nice however the toilet was broken for 4 day's with no main

10/10

Exceptional

23 Mar 2026

Herby

I had a wonderful experience during my stay, and I want to especially highlight the exceptional service provided by the waitresses. From the moment I arrived, they were warm, attentive, and genuinely welcoming. They made sure every detail was taken care of, always checking in with a smile and making me feel valued as a guest.

Self

2/10

Poor

22 Mar 2026

Latoya

Upon arrival, the staff was very nice and helpful. However, my room had clearly not been cleaned. The dishwasher had a very bad smell, the floor and bathtub were dirty, and the towels had not been replaced. The furniture was outdated and some pieces were missing fabric. Even the ice had hair in it.

I reported these issues to the staff, who said housekeeping would come to clean the room. I left and returned later, but the room was still not cleaned. I complained again and spoke directly with the housekeeper while she was doing rounds; she said my room was not on her list. I also had to request towels and bed sheets myself.

The next morning, a different staff member denied that the room had been dirty. Due to the poor cleanliness, lack of resolution, and outdated room condition, I chose not to stay the second night.

Friends_and_family Family

4/10

Poor

21 Mar 2026

Mary

Check in clerk was awesome. I had a question after checking out...called talked to one of the rudest person called Brian at the front desk .. wouldn't let me speak and hung up on me ...I actually asked him to email me my receipt. I had to contact customer service to get it. The lady at customer service was awesome. I definitely wouldn't stay at the Braintree Sonesta again.

Self

10/10

Exceptional

21 Mar 2026

Georgee

Excellent

2/10

Poor

20 Mar 2026

Diana

Old and outdated rooms/window didn’t close all the way in room 301 Lots of things broken or very run down/ staff almost always non existent and non-friendly/very shady clientele. DON’T DO IT. Plenty of other hotels in the area but you get what you pay for.

Self

2/10

Poor

19 Mar 2026

Esmeralda

I was extremely disappointed with my stay. The pictures online do not reflect the actual condition of the property at all. The room appeared dirty upon arrival, and the bathroom had visible damage, including broken walls.
I was placed in an accessible unit, which I did not book. When I brought this to management’s attention, they acknowledged the issue but were dismissive. I was told, “it is what it is,” instead of being offered a solution. I was also informed that guests are usually told at check-in and moved, but I was never informed. When I questioned it further, I was told that was the only room available—something that should have been clearly communicated ahead of time.
The overall cleanliness was unacceptable. I had to purchase my own cleaning supplies and even bed sheets just to feel comfortable. The environment did not feel like a hotel—more like a place where people are living there long-term. There was constant noise, including yelling in the hallways, which made it very difficult to sleep.
I also did not feel safe during my stay. The check-in area was not clean or presentable, and the overall atmosphere was unsettling. The only positive part of my experience was the two housekeeping staff members I encountered—they were kind and welcoming.
Unfortunately, I would not recommend staying here.

Business

6/10

Pleasant

18 Mar 2026

keri

Butts and dog poop all over the grounds by the doors and inside the hallway needs new carpet in the room bathtub drain wasnt working properly most washers were ot working

Partner

6/10

Pleasant

18 Mar 2026

Malachi

Too much homeless or bums standing around infront the property entrance. Elevator doesn’t even work on the 3rd floor we had to take the stairs when going back downstairs. Stairwell exits are pretty dirty and also smells. They had no towels on request I had to waited 1-2hrs to get new towels which is totally unacceptable when in a rush to go somewhere. Overall the room was spacious and clean. Room need a deep Preventative maintenance.

Partner

6/10

Pleasant

16 Mar 2026

Darnell

Regular… but super dirty

10/10

Exceptional

16 Mar 2026

MACULO

Good place to stay and enjoy

Business

8/10

Excellent

15 Mar 2026

Chastity

The property was welcoming to animals from what I saw. The vending area was empty so you are walking. There was a bit of rubbish in the hall walls .other than that my stay was beautiful and relaxing like I came for so I thank you !!

Partner

10/10

Exceptional

15 Mar 2026

dan

Very clean and well maintained

Self

10/10

Exceptional

13 Mar 2026

Cory

Very nice

Self

6/10

Pleasant

12 Mar 2026

Alanna

The parking lot was littered with garbage and clothing, and had people loitering. The lobby's \"mini mart\" looked like it was ransacked, maybe 1 or 2 bags of chips, but a plethora of laundry detergent. The front desk clerk was friendly with me and let me grab two bottles of water.

The TV was iffy - it worked, but not many channel selections, and a few were mismatched (tv said it was NESN but was playing cartoon network).

I stayed on the bottom floor, so I had a lot of noise from the parking lot, not from traffic but cars blasting music from the stereos.

I ended up checking out the next morning and found another place to stay.

Self

8/10

Excellent

09 Mar 2026

Cheryl

My pets felt like they were at home

2/10

Poor

08 Mar 2026

Wachmide

My room was dirty. There was literally a dirty sock hanging on the thermostat, crumbs on the floor, and dingy bathroom. Awful experience

Partner

6/10

Pleasant

07 Mar 2026

Tahira

No continental breakfast available false advertising. No avail snacks in machine. The hotel is run down. Elevator was not working to get to the third floor. Drawer handles missing in room.

Self

4/10

Poor

02 Mar 2026

Salvador

The fire alarm needs work 🙄

Self

6/10

Pleasant

28 Feb 2026

Kelly

Make sure all heaters are working. Ours did not.
They should do better work on patching the walls in the bathroom and repaint them. The walls in the bathroom were 2 different colors. Looked awful. Maybe air out the refrigerator when it’s cleaned. The chemical smell was over whelming every time I opened it.

Partner

2/10

Poor

24 Feb 2026

ralph

I was ordered my food when I go downstairs someone picked I don't see my food

Friends

6/10

Pleasant

17 Feb 2026

Jasmine

Staff appeared confused as to how the hotel software works. Check in took at least 20 minutes and kept asking the same verifying questions repeatedly. Staff made a mistake with another guest by giving the hotel key to an occupied room. The room was missing some of its silverware and I found an unreturned key card in one of the drawers.

Partner

4/10

Poor

09 Feb 2026

natasha

I specifically got this room to watch the superbowl the tv was not working missed half the game that was not good...

Friends_and_family Friends

2/10

Poor

02 Feb 2026

Jaclyn

Room was disgusting, broken light fixtures, store downstairs completely empty.

Leisure Partner

2/10

Poor

01 Feb 2026

Zoila

Hotel fire alarm went off twice unable to sleep. The fire alarm was a a fake alarm and the hotel was unable to locate the cause.

Business

4/10

Poor

01 Feb 2026

Jiwan

room was very clean but a few issues ;
missing cups , missing soap , A/C system did not work , missing table & light on left side of bed.

Leisure Partner

2/10

Poor

18 Jan 2026

Xavier

The hotel was next pleasing. I didn’t even check in

6/10

Pleasant

28 Dec 2025

Hugues

No soap

8/10

Excellent

26 Dec 2025

Julio

Stuff are very professional and very courteous

Leisure Partner

10/10

Exceptional

08 Dec 2025

Courrney

Yes everything was great

Partner

2/10

Poor

04 Dec 2025

Gamal

He

Leisure Family

10/10

Exceptional

29 Nov 2025

Kyle

Eh…

Self

6/10

Pleasant

24 Nov 2025

Neil

holding fee for incidentals is too high (100)
coffee machine in room was broken.
no option to pay for food and drink at the desk with cash

6/10

Pleasant

24 Nov 2025

Linda

Bathroom needs remodeling , bed was nice and comfortable

Leisure Self

10/10

Exceptional

23 Nov 2025

Angel

Very nice and clean

Leisure Partner

10/10

Exceptional

23 Nov 2025

Omar

Nice place

4/10

Poor

21 Nov 2025

MARIE

Everything was good 👍

10/10

Exceptional

21 Nov 2025

Kendra

We had an amazing time. It was really nice cause you have your own kitchen right there and go grocery shopping and make a steak dinner and the mall and movie theaters right across the street very efficient and flexible for a short schedule before a work week.

Partner

10/10

Exceptional

17 Nov 2025

Jasmine

The room was clean and everything was exactly how it was pictured.

Leisure Partner

6/10

Pleasant

17 Nov 2025

Tyler

My toilet was broken, controller didn't work, neighbors were nosy, and there was a distinct odor across the building. Staff was helpful though and the bed was nice.

Leisure Partner