Name: Hilton Boston/Dedham
Address: 25 Allied Drive, Dedham, 02026, US

2/10

Poor

25 Jul 2026

Armstrong

I had a very disappointing experience during my stay. The biggest issue was that the air conditioning in my room was not working, which made the room unbearably hot. I called the front desk to report the problem, and I was told that maintenance would come take a look. Unfortunately, no one ever showed up.

After waiting, I went to the front desk myself to follow up. Instead of sending someone to fix the issue or inspect the unit, they simply gave me two fans. I explained that I can’t sleep with fans because they make me sick, but there was no other solution offered.

I then asked if I could be moved to another room, but I was told there were no rooms available. As a result, I had to spend the entire night in an extremely hot room, slept very poorly, and woke up the next morning with a headache.

I understand that maintenance issues can happen, but what was most frustrating was the lack of urgency and customer service in resolving the problem. I expected a much better response, especially after reporting the issue multiple times. Unfortunately, this experience made for a very uncomfortable stay, and I would not choose to stay here again.

2/10

Poor

20 Jul 2026

Brian

El hotel no está en la condition adecuada mucha humedad muy mal mantenimiento y en el cuanto Sabana Susia

4/10

Poor

11 Jul 2026

Anyelisa

Disappointed made my reservation to swim and I was not able the poor was closed but I didn’t get a notification about it if not I would even reserved.

2/10

Poor

09 Jul 2026

Inez

This is the most terrible place I have stayed, it should not be classified as a hotel. My daughter saw mouse about 2 hrs into our stay. We got moved to another room with dusty headboards and a buzzing sound from the AC. Maintenance came and reset the AC before even entering the room, when the sound didn’t change, he said that’s the best it gets, you can ask for another room. I called the reception, and the woman Dawn who was unfriendly, asked me when I called to complain , “what do you want me to do?” To which I replied, “are you seriously asking me that?”. Come downstairs then”. She said. We got moved to a third room for the night and she gave us breakfast vouchers as apology. The third room, bathroom didn’t flush. Thank goodness we only had to urinate. Let’s just say, we slept with the bathroom door closed and left them the dirty toilet. I was tired of moving. I shared my concerns with other guests I met at the lobby, we were all sharing our unpleasantries about the hotel. Worst ever experience!

Family_with_children

10/10

Exceptional

08 Jul 2026

Christopher

Improve the air conditioning

Partner

10/10

Exceptional

08 Jul 2026

MACULO

I’m

10/10

Exceptional

06 Jul 2026

Margaret

I had a wonderful stay at this hotel! The staff was welcoming, friendly, and always willing to help. The room was clean, comfortable, and well maintained, making it easy to relax after a long day. The location was convenient, with plenty of restaurants and attractions nearby. I also appreciated the excellent customer service and attention to detail throughout my stay. Overall, it was a great experience, and I would definitely recommend this hotel to anyone looking for a comfortable and enjoyable place to stay. I look forward to staying here again!.

Self

2/10

Poor

05 Jul 2026

Lakeia

My whole family traveled to Boston to celebrate our cousin's graduation, and we stayed at the Hilton hotel for the weekend. Unfortunately, the hotel was awful—there was a strong smell of weed, the lobby was dirty, there was a leak right at the entrance, the shower had weak water pressure, and the bed was uncomfortable. Additionally, the pool was unavailable for children, and anyone could easily walk in and out of the hotel. Overall, it was a disappointing experience, and I won't be staying there again.

Family_with_children

4/10

Poor

05 Jul 2026

Shelley

Room needs updating. Dining…. A small pizza took 45 minutes at the bar. Breakfast was not included. There were no signs indicating this for a buffet breakfast. This cost a small fortune for a muffin and coffee. Pool was closed. Water damage in the hall ways with buckets all around. Will not recommend this place.

Friends

10/10

Exceptional

03 Jul 2026

Tonya

Clean room, great ammenities and location.

10/10

Exceptional

01 Jul 2026

Marsha

Pool was closed/ very large building

2/10

Poor

30 Jun 2026

Phil

Place is filthy .

8/10

Excellent

29 Jun 2026

Faith

Average hotel, convenient locations

Partner

2/10

Poor

24 Jun 2026

Juan

Horrible experience, the hotel didn’t have air conditioning, when we checked in we were not informed and the heat was unbearable. 2 days 2 nights without AC
There was water coming out of the ceiling in the main hallways and in the lobby, the bathroom was old and not very clean. The sink was cracked and dirty.
The neighbors were smoking and the whole hallway smell like smoke
Managers didn’t care much

Family_with_children

4/10

Poor

21 Jun 2026

Joseph

We walked past numerous sections of carpet that were soiled or damaged. There was evidence everywhere of issues with leaks or A/C equipment. We walked past four different areas where there were hoses draining water from ceilings and into plastic buckets. We had no A/C in our room, only heat. The outside temperature had been in the mid 80s during the day. The windows in our room didn't open.

I can't say enough good things about the staff they tried to help.

Family

10/10

Exceptional

19 Jun 2026

Debra

The rooms were goid. Very clean and well maintained. Was not impressed that there was really no amenities for the guests. The coffee bar in the lobby closes early and if you really want anything of substance to eat or drink, you must go off property.

Family

10/10

Exceptional

17 Jun 2026

Mussilove

Everything is perfect

10/10

Exceptional

15 Jun 2026

Joseph

Clean room

Self

6/10

Pleasant

15 Jun 2026

Donna

Front desk attendant was not friendly or welcoming.

Partner

2/10

Poor

11 Jun 2026

David

We had to change our room twice to two problems in each of the first two. Not a good experience.

10/10

Exceptional

08 Jun 2026

Daniella

Clean rooms, friendly staff! Wild non Austin

6/10

Pleasant

07 Jun 2026

Rhonda

The front check in gentleman was friendly and prompt in acknowledging us upon arrival but couldn’t focus on us because of a text he was receiving. The wait staff in the Resturant was excellent. The check out clerk was friendly. I asked for a receipt and she gave me a receipt with my name someone else’s address and no amount showing what I paid. Not very helpful. The shower was not clean it had a hair and hasn’t been cleaned in sometime because the grout and shower track is turning pink from the soap scum.

Friends_and_family Friends

6/10

Pleasant

05 Jun 2026

Steven

I had a couple of midgets sent up and ordered a 5 gallon drum of Vicks.

Self

6/10

Pleasant

02 Jun 2026

Robin

Nothing terrible with this hotel just nothing special. It is old and tired. Leaky ceiling in the lobby and the windows pretty much all need to be replaced.

Partner

4/10

Poor

29 May 2026

courtney

Room was in the basement. It was not that clean. Think there were bedbugs. AC did not work. Would not recommend. Highly disappointing

Partner

10/10

Exceptional

28 May 2026

Tyrone

Though older property it was very well maintained and run. Breakfasts was surprisingly delicious and plentiful

Business

2/10

Poor

28 May 2026

christopher

The first night I arrived, there was no air conditioning in my room. I was told there were no more rooms available, which was not true because other guests who also did not have AC were moved to new rooms. The next morning, I received a new room assignment, but there were already people staying in that room. I then had to wait again to receive a third room. After checking out, I reviewed my statement and noticed I was charged for breakfast that I never had. I’ll never stay in another Hilton hotel again. I left my number for the supervisor to call me and never did. I had to call them! This was just horrible.

8/10

Excellent

27 May 2026

Katrina

Front Desk Staff members Frank, Brian/Bryan were amazing and accommodating. I had the pleasure of meeting the GM Robert C. who made the experience top tier. Great food at the hotel restaurant and a Starbucks on the premises was the icing on the cake.

Family

10/10

Exceptional

27 May 2026

Dwayne

Very nice, quiet and peaceful very clean

2/10

Poor

26 May 2026

Manas

Infested with rats

Self

2/10

Poor

26 May 2026

Manas

It is infested with rats and air conditioners don’t work in most of the rooms

Self

6/10

Pleasant

10 May 2026

deyanira

It was overall good but no air conditioning we ended up sweating the whole night and if i had known i wouldn’t have paid all this. also there is no cold waters provided to you. it was good but definitely not what i had hoped for.

Family

8/10

Excellent

10 May 2026

JOHN

I needed a microwave for a medical procedure so had to go off site to utilize one. It would have been great if there was one in the room.

Self

6/10

Pleasant

04 May 2026

Donald

The staff is poorly trained. One of two elevators was operational. The bathtub floor was dangerously slippery. No was there is no place to hang towels. There was no glass 👓 in the bathroom. The rugs needed to be vacuumed.

Family

2/10

Poor

03 May 2026

David

Check in was horrible. 3n person in line to check in. I stood there for over an hour to get checked in. The only staff person was checking someone else in and that gentleman said he had been trying to get checked in for over an hour. Crazy right.

6/10

Pleasant

03 May 2026

Katarzyna

The room has broken heat/ac system. No ventilation was a problem that was not resolved during my stay despite a report being made

Friends

6/10

Pleasant

03 May 2026

Jill

The hotel ran out of king size beds, so the staff gave us a room with 2 double beds. My husband is 6’7”, and we really would have enjoyed a king size bed.
The beds were comfortable and everything was very clean. We would stay here again, but in a room with a king bed.

Partner

10/10

Exceptional

03 May 2026

Melvin Franklin

Hotel is clean and quiet

4/10

Poor

03 May 2026

Rachael

not clean

Friends

4/10

Poor

29 Apr 2026

Adrian

Very disappointed!
We registered at the desk when we arrived but they told us that they didn’t have a key to the room. It took over 1/2 hour waiting in the hallway and asking several times until they got us our room!

Breakfast is basic and the worst I’ve had in a while . Service is also poor.
Parking is OK
Room is comfortable but outdated.

Partner

10/10

Exceptional

20 Apr 2026

James

The only issue I ran across was the the maids that I encountered didn't speak any English. It made it difficult to communicate my needs. Other than that 5 star all the way!

Business

6/10

Pleasant

19 Apr 2026

Jordan

Stayed for 2 nights great time in Boston , first time with this hotel and been to many I will say the front desk staff was awesome cleaning staff didn’t speak any English when I was asking them what they use for cleaning products as I have sensitive skin I did break out into hives and had to get on prescribed medication to help the reaction as some places are “allergen free” and they said they use the good stuff definitely it’s not the case here , cute little hotel can definitely get a little more up to date with the television in the room as well multiple time it would freeze up and stay static also their thermostat system had some problems so we had no way to lower or raise the temp but we made due

Partner

8/10

Excellent

18 Apr 2026

Amy

Rooms very clean, bar tender was the best! Food was okay. Parking is free and plenty. Room couldn’t cool down enough and the shower floor leaked.

Family_with_children

8/10

Excellent

15 Apr 2026

Shannon

It was short but sweet staff was friendly and accommodating. Room was a little dated. Clean but some noticeable wear and tear.

Self

4/10

Poor

13 Apr 2026

Sarah

The quiet hours were not honored, even though there were billboards advertising it everywhere in the hotel. The weekend of our stay there were many families/teams staying there for a local hockey tournament. They made noise well into the night. They completely took over the lobby and restaurant area socializing well past quiet hours. There were times where kids were seen running up and down the hallways unattended by adults. Every morning we woke up to music blasting from the lobby during breakfast hours. The music started as early as 5 AM. That’s unacceptable. The room was clean but when we first let ourselves in at check in, the heat was on and the room temp was set at 78. It was too hot to even stay in the room at first. The women’s bathrooms off of the lobby were gross. There were sanitary napkins etc. bulging out of one of the garbage receptacles in a bathroom stall. One other important thing - there is a huge bubble in the carpet in the main hallway right outside room 444. I kept tripping on it. This should be fixed stat as someone could really get hurt.

Business

10/10

Exceptional

12 Apr 2026

michelle

Overnight stay was great.

Friends_and_family Family

2/10

Poor

08 Apr 2026

Andrew

Mice in the building and in my room, not well cleaned. Dirty shower and unclean bed. Generally a really crappy stay!

Self

10/10

Exceptional

01 Apr 2026

John

Nice, helpful staff, not enough parking associated with the hotel & confusion where else to park. Thin walls in my room and loud neighbors.

Self

4/10

Poor

31 Mar 2026

Yoan

Very disappointed with this hotel. Really old, dusty, and not soundproof. Think twice before booking.

Partner

10/10

Exceptional

31 Mar 2026

Lee

No

2/10

Poor

30 Mar 2026

Chanthy

We booked the hotel through Expedia planning my daughter birthday. We were coming from out of state. We wanted to stay close to Briantree shopping mall and we planned it accordingly to the availability of a swimming pool, considering we had other hotels reserved, but this was the closest. I even call the front dest two days prior to our check in date asking if the pool was available. Someone at the front desk told me it was but the hot tub wasn't working. When we arrived i had ask if the pool was open. Unfortunately it wasn't and we had our friends already checked in and couldn't leave them for another hotel. During our stay, at 2am we encountered a mouse in a room. So we had to pack and move our belongings to a different room. Definitely wouldn't not recommend this hotel. Considering we even paid more compared the other hotel.we had reserved with a working pool. I tried to speak to a manager but he was not available and told him to contact me. I felt that wouldn't resolve my issue anyway. I expected better with the Hilton brand ! Now I know otherwise.

Family_with_children

10/10

Exceptional

22 Mar 2026

Anyelisa

This is my go to place every time i want a nice swim and be out of my house.
Excellent service, room always clean , beautiful views.

10/10

Exceptional

17 Mar 2026

jackie

Staff very friendly

Partner

10/10

Exceptional

16 Mar 2026

Daniella

Friendly staff

10/10

Exceptional

15 Mar 2026

FLORA

Internet connection was not good!

Self

6/10

Pleasant

13 Mar 2026

Jeanine

N/A

Partner

8/10

Excellent

08 Mar 2026

david

Close to a nice shopping center nearby.
The room was nice and clean but somewhat dated. Eat breakfast was just ok?Your standards, scrambled eggs that were too watery, sausage and fried potatoes.

Partner

4/10

Poor

05 Mar 2026

Denesha

I booked this location because it was close to an event I was attending. On the day of my arrival, I tried calling the hotel several times before getting there, but no one answered. Eventually someone picked up the phone, but the call was immediately disconnected.
When I arrived at the hotel, I had to wait about 15 minutes at the front desk before an employee returned to assist with check-in. The front desk agent came from the back office and simply asked for my ID, handed me the room keys, and that was it. There was no greeting, no welcome, and no typical check-in interaction such as asking how my day was or if it was my first time staying at the hotel.
It was also not late at night, so I was surprised by the lack of staff presence and customer service. Based on my past experiences with Hilton properties, this interaction did not reflect the usual Hilton hospitality standard.
I hope management reviews their front desk service so future guests receive a more welcoming experience.

Business

10/10

Exceptional

20 Feb 2026

Domingos

Great 😃

6/10

Pleasant

16 Feb 2026

Brenda

Curtain Rod hung off the wall dangerously. Hotel staff notified but no repair made. Front desk staff Sunday had confrontation with guest that made me very uncomfortable. The staff should have acted more professional. Otherwise our stay was ok.

Business Partner

10/10

Exceptional

15 Feb 2026

Mario A.

Yes

Friends_and_family Family

10/10

Exceptional

13 Feb 2026

Myra

Everything was great

Friends_and_family Family

8/10

Excellent

10 Feb 2026

Joseph

It’s was excellent

4/10

Poor

29 Jan 2026

Peter

The room was okay. Spacious, even. Why put bottled water in the room and charge $3 per bottle? That's just chintzy. Also, the pool was unavailable because of maintenance. The room was clean though.

Partner

8/10

Excellent

27 Jan 2026

Tony

Food is way over priced and for some reason my breakfast was not included with my stay.

Business_and_leisure Self

6/10

Pleasant

25 Jan 2026

Danyl

The temperature in the room was stuck at 65 degrees and didn't move even when the heat was set to 74 degrees. I think the heater in this room isn't working as intended.

The check in and out staff were very pleasant.

Leisure Partner

2/10

Poor

24 Jan 2026

ERIK

i was charged for the stay even though i never booked it.

Business

6/10

Pleasant

18 Jan 2026

Theresa

pork products only cant eat that

Business

8/10

Excellent

18 Jan 2026

Brian

STAFF were very nice.

10/10

Exceptional

10 Jan 2026

Tomeka

Really nice

Leisure Partner

6/10

Pleasant

10 Jan 2026

Stuart

The hotel seemed worn and in need of being refreshed.

Leisure Partner

6/10

Pleasant

09 Jan 2026

Kerry

Was great until I saw a mouse run across the room. Also had to cram a face cloth in the gap where a window was broken and a draft was coming in.

Leisure Partner

10/10

Exceptional

06 Jan 2026

Deia

The food has great flavor

Self

2/10

Poor

01 Jan 2026

Roger

It appeared that part of the problem is that we booked through Expedia. We booked to go to a funeral and other relatives that booked direct had very little problems. Our room had a tear in the rug. The bathroom sink had a large spider crack in it. The furniture was due for upgrading. We had room service the first day and even then they took our towels and wash cloths and never replaced them. We had to go to the front desk to get them replaced. We never got room service for the balance of our stay. We had to go to the front desk to get clean towels, wash cloths, coffee, cream, etc. The relatives that booked direct had none of those problems. We were booked on the ground floor. The relatives were booked on the upper floors. This facility is due for an upgrade. The cushions in the lobby were cracked and old. Half of the staff were very nice and helpful. The other half is not being trained very well. The food at the restaurant was very good and fairly priced. I would not be interested in booking at this facility again.

Leisure Partner

10/10

Exceptional

27 Dec 2025

Ulysses

Room was clean

8/10

Excellent

25 Dec 2025

Tony

I didn't have breakfast

4/10

Poor

22 Dec 2025

Rebecca

When i called front desk to fix the toilet issue. They said they would have someone come up right away. 3 to 4 hours went by and no one showed up until i had to call front desk again just for maintenance to come to the room.

Leisure Partner

10/10

Exceptional

21 Dec 2025

Kevin

Great

2/10

Poor

21 Dec 2025

Robynne

Room and breakfast issue

Friends_and_family Friends

8/10

Excellent

15 Dec 2025

Karen

Front desk man was very cordial.

6/10

Pleasant

13 Dec 2025

Esther

The experience was not the greatest. The front desk staff was wonderful. The first room I was assigned to the room was dark and lights were broken. The staff changed me to another room and the thermostat was broken and the room was ice cold. Finally, after two tries the third room was perfect

8/10

Excellent

12 Dec 2025

Naum

Clean rooms, very courteous staff.

Business Self

10/10

Exceptional

08 Dec 2025

Madell

Overall i will stay again.

Leisure Friends

10/10

Exceptional

05 Dec 2025

Timothy

Check-in staff were wonderfully welcoming. Room was ok. Bed was comfortable for one night.

Leisure Partner

10/10

Exceptional

04 Dec 2025

Donnelle

Great service ordered some dinner to have sent to the room didn’t get it on time. I called down for them to tell me to come down and grab it. I wish they would’ve just called and let me know. It was really cold food other than that everything was great.

Leisure Self

6/10

Pleasant

03 Dec 2025

Robert

Staff was great. Our problem was heat in the rooms. First room had no heat & was blowing out cold air. Maintenance tried to fix but it didn't work so we eventually got another room. We had the same problem with that except heat wasn't blowing out cold air, it just wouldn't heat. Didn't feel like moving all our stuff again & it was getting late so we just went to bed & told them about it the next morning. We were staying 2 nights so they had maintenance check the new room & they thought they fixed it but when we returned, still no heat. So we got another room & it was great!. It had heat & the king bed we originally had. (2nd room had 2 full size beds) The staff was great & they did all they could to accommodate us. The hotel was crowded that night as the Patriots played that night down the road & it had many Pats & Giants fans. Very cold night that night & heat was needed. 3rd time was a charm!

Leisure Partner

6/10

Pleasant

02 Dec 2025

LISA

The hotel was okay, definitely could use some upgrades. The heat in our room did not work. They did change rooms for us but it was midnight by the time we were able to settle in.

2/10

Poor

02 Dec 2025

Brent

The room was freezing in the room.
There was no hot water for showering!
Worst experience ever!

8/10

Excellent

01 Dec 2025

Lester

Yes

4/10

Poor

30 Nov 2025

Frankie

The front desk staff was not efficient when addressing basic requests such as towels or room issues. Additionally, the hot water in my room did not work, and I had to switch rooms as a result. Overall, the hotel is in need of major upgrades—particularly the carpeting, walls, and interior spaces. The property would greatly benefit from a comprehensive renovation.

4/10

Poor

30 Nov 2025

Jacqueline

We were given a room on the main floor and had to be moved due to the strong marijuana smell which almost made me sick. At first, the service desk seemed to not believe us, stating it’s against the law to smoke in the hotel and they couldn’t move us but would spray the hallway. The second shift was more accommodating and we were then moved to the 3rd floor which was ok until the 2nd night when there was also a strong marijuana smell in the hallways. This was very uncomfortable and unacceptable.

Friends_and_family Family

4/10

Poor

29 Nov 2025

Susan

We booked a stay at Hilton Boston/Dedham for Thanksgiving Day trip fora couple of nights. We checked in on a cold (low 30s F) Thanksgiving Day night and were given a room in which the thermostat was at 61degrees. Despite a prompt visit from “the buildings mechanic it did not improve. They booked us into a different. Better at 67 degrees but still cold because that thermostat did not work either and the bed did not have a warm comforter. The pleasant and polite staff canceled our reservation for the following night and we checked out and stayed at a different hotel in Waltham. This Hilton is in serious need of a refresh. We are going to try to get the second night refunded by Hotels.com.

Friends_and_family Family

10/10

Exceptional

29 Nov 2025

Kevin

Easy Process, clean room, ample parking.

8/10

Excellent

26 Nov 2025

Mark

Breakfast for the price was fair. Bar was nice but look cleanliness is a definite concern. Great location, great staff! Just needs to a little

Business

8/10

Excellent

21 Nov 2025

Kathy

Room was clean; convenient snack/drink machines right outside room

Leisure Self

10/10

Exceptional

20 Nov 2025

Erin

Great stay at a great price

Partner

10/10

Exceptional

19 Nov 2025

Ryan

The man at the front desk was amazing. Room was super clean.

Leisure Friends

6/10

Pleasant

16 Nov 2025

Kingdom

Was not happy the service

Business_and_leisure Family

4/10

Poor

16 Nov 2025

Panlette Biance

The sheets were dirty
The room was not clean enough including the bathroom
The heating system was cooling and reheating the room
And it was noisy
The worst stay I ever had in Hilton hotels

Friends_and_family Family

4/10

Poor

16 Nov 2025

Olufela

Rooms are not well maintained, drainage issues in the bathroom, heat not working. It’s a beautiful establishment but I think the current team managing this place will run it down.

Business_and_leisure Friends