Name: Extended Stay America - Boston - Waltham - 52 4th
Address: 52 4th Ave, Waltham, 2451, US

2/10

Poor

20 Jul 2026

Rob

This was bad. I arrived after a long 10hr drive and just needed a place to sleep. Had to be buzzed in (think of the movies when the main character visits a family member in prison). We were on closed-caption video monitors during the front-desk check-in. I don't know what was going on in my room prior, but it looked like it was used to quarantine homeless. My imagination was thinking this was used to house covid people in 2021, and the room hadn't been looked at since. The cabinets were literally torn from the wall and hanging from the hinges. There was no bedding for the 2nd bed. The sink wouldn't drain. I got a few hours sleep, skipped a shower, and left. The breakfast was a basket of Nutrigrain bars and a dripping coffee machine leaving a puddle on the counter. I knowingly picked this place with 5.8 stars - but I wish I paid the extra $50 for the place with 8 stars. Live and learn, I guess.

Family

2/10

Poor

16 Jul 2026

Leah

Hello,

I am writing regarding my stay at the Extended Stay America Suites in Waltham on July 14, 2026.

I had spent the entire day at Brigham and Women’s Hospital visiting my grandfather, who had just undergone major surgery. After a long and emotionally exhausting day, I arrived to check in and was informed that the elevator was out of service and there was no hot water in the hotel. After spending the day in a hospital, not being able to take a hot shower or even properly wash off before bed was incredibly frustrating.

When I entered my room, the situation became even more concerning. The room had a very strong cigarette smoke odor, despite being advertised as non-smoking. There was visible nicotine staining running down the walls, and I have photographs documenting the condition. Even more alarming, I discovered that the smoke detector had been covered with a plastic bag, which is a serious safety concern.

I understand that unexpected maintenance issues can occur, but the combination of no hot water, a non-functioning elevator, the condition of the room, and the apparent fire safety issue made for an unacceptable stay.

Partner

8/10

Excellent

16 Jul 2026

Keegan

Overall everything was good the room was nice besides finding two small roaches but other than that great place

Partner

2/10

Poor

13 Jul 2026

ISAAC

Felt extremely unsafe on the property due to heavy drug use that was present by people on the property. The room was disgustingly dirty and in disrepair. There was hair in the bed, hair and debris on the couch cushions, mold on the walls, some substance on the walls in multiple places (some dripping), the microwave was filthy, a knob was missing on the burner and cabinet doors were hanging off their hinges. The fan in the bathroom did not operate and the sink would not drain. The discomfort was so great that we had to find another place to stay that evening and for the second leg of the journey later in the week. Upon checkout Saturday night, we did inform the front desk clerk of the issues. I would never recommend that anyone stay at this property.

Self

2/10

Poor

12 Jul 2026

Douglas

HORRIBLE HOTEL! Starting off, there was only one worker elevator and it was in horrible condition, dirty and scratched up. When I got to the room, the bathroom door did not have a lock or any way to keep the door closed. The couch had white stains all over the front, and the floor smelled like urine.

Family_with_children

4/10

Poor

11 Jul 2026

Ruth

Room was dated with rust and loose grout on bath. Floor was sticky. Bulbs missing from lamps. No garbage bin in room. Night manager tried to help and gave us a large garbage bin with garbage already in it.

Partner

2/10

Poor

29 Jun 2026

sarah

This place is gross. We didn’t even stay- there was hair all over the tub and sink, stains on the walls, holes in the walls, dust and pieces of paper on the floor, it smelled bad - terrible. Must not have been updated in ages, and was NOT clean. I checked out as soon as we looked around and the staff wasn’t even surprised. I am pursuing a refund with the manager. I am FAR from high maintenance or demanding, but this hotel was genuinely awful. I didn’t feel safe there.

Family

2/10

Poor

29 Jun 2026

Warren

Wifi was intermittent, and never worked on iPhone, even with manager's help, who also complained about the wifi. Breakfast coffee ran out twice during my stay, making me wait while clerk brewed more (while complaining it wasn't his job). Breakfast was all high-sugar carbs (at least a little protein would have been nice!) Bathroom fan was loudest on record. Slider window kept falling off its track. Dresser was cockeyed and falling apart, literally. Undersink cabinet door missing. Kitchen undercounter shelf missing. Bthrm lght fixtr cracked. Toilet seat loose. Towel bar missing. Fridge dented. Wall paint chipping. On arrival @11:30pm, room's kitchen had zero cookware, utensils, plates. Couldn't call for supplies because room had no phone, and nothing in room showed front desk phone #. Next morning got a coffee maker, but it had no filter-basket and the interior strewn with loose coffee grounds. Second try was clean but also had no basket. Third try had a basket, but it turned out to be the kind that needs special coffee filter packets, and I had no information on what kind to buy. I had to ask for a box of tissues. Discarded beer bottle in stairway (twice). One of two elevators out-of-order. One morning there was no hot water at all, for entire hotel. Whole place looked run-down. Overheard other guests complaining to mgr and getting refunded. I could generally tolerate these challenges, but not at ridiculous $200/night! (And lucky my wife wasn't with me.) (Room 207)

Self

2/10

Poor

24 Jun 2026

Fatahu

The room are smelling

Friends

2/10

Poor

24 Jun 2026

Brian

Bathroom had mold. Toilet did not flush. Broken cabinets. Spackled holes all over on walls. Moved to another room and was not much better. Not even worth paying $50!

8/10

Excellent

20 Jun 2026

Emily

Breakfast was not what I expected

Partner

2/10

Poor

26 May 2026

Kelly

The front desk clerk was the only good part of my experience. The hotel is not as pictured. One building includes updated rooms (54) and one building is dilapidated (52). I opened the door to my room to find it filthy. The room had clearly not been swept or vacuumed in some time, let alone between guests. There was used body jewelry found on the floor. The bathroom sink did not drain. The room provided was not suitable for occupancy.

Avoid this property. The management is not helpful and is engaging in bait & switch tactics to rent rooms at rates they have no business asking for what service they are offering. Stay away for your own good!

Partner

2/10

Poor

24 May 2026

Zachary

horrible experience, i came in with friends after a 5 hour road trip and the room had stains on the beds, disgusting odor in the room and the hall, trash not taken out, used towels on the floor, an no tissues or toilet paper in the bathroom. when we complained they said we couldn’t get a new room and we didn’t get an offer for the room to be cleaned. we left an they didn’t give us a refund because there is no manager in on the weekends. horrible hotel, 0/10 please do not come here if you want to enjoy your night sleeping. terrible establishment and it is nowhere near worth the price you will be paying to stay.

Friends

2/10

Poor

23 May 2026

Ryan

The staff was lovely but they were woefully understaffed. One person ran both buildings. They didn’t have enough cleaning people, the elevator was broken, the bed was itchy. The shower leaked.

Self

2/10

Poor

22 May 2026

Victor

Great staff and in a good location but horrible facilities -- filthy rooms and hallway, no hair dryer, etc

Self

8/10

Excellent

18 May 2026

Genghis

Ok

Partner

2/10

Poor

17 May 2026

Michael

The shower head was attached with black electrical tape. The halls smelled like fish. The trim was broken in several places. One elevator was broken. The other elevator got stuck and the fire department had to come. They initially sent us to an occupied room. Door handles were sticky. Even though they have a kitchen in each room, you have to order dishes from the desk. The trim in the bathroom was coming off of the wall. The light in the kitchen was hanging down. The hairdryer didn’t work. We don’t plan on staying at an Extended Stay ever again.

2/10

Poor

17 May 2026

Nthabiseng

My overall experience at this hotel was horrible. Calling this a 2-star hotel feels generous — I’ve honestly stayed at better motels.
The property is extremely run down from top to bottom. Check-in was a disaster. The system apparently wasn’t working, and the employee assisting me was painfully slow and seemed unable to figure out the technology needed to complete the process. It took far longer than it should have.
The amenities were a joke. There was a strange smell throughout the room, and I even found trash on the floor upon arrival. The unit itself was outdated and poorly maintained. Kitchen cabinets were missing, and the chest of drawers had broken or missing pieces. Dust was everywhere — on lamps, picture frames, mirrors, plugs, and basically every surface imaginable. Everything looked dull, dirty, and neglected.
The condition of the appliances and bathroom was even worse. There was visible rust inside the refrigerator and around the counters. The bathroom was absolutely unacceptable. The tub was chipped, and the water barely drained at all. I genuinely do not understand how this hotel passes any kind of mandatory inspection.
This place is absolutely not worth the money. I would never stay here again and would not recommend it to anyone.

Self

2/10

Poor

17 May 2026

Rahul

Place was very unwelcoming and room was in very bad condition.

Partner

6/10

Pleasant

17 May 2026

Tina

Room had not been cleaned entirely. Dirty towels on floor, urine on seat. Elevator broken. Front desk not properly staffed at all times for assistance. People in hallway smoking weed. Loud neighbors.

Self

4/10

Poor

17 May 2026

Kathryn

Absolutely the worst property in almost 70 Expedia stays. Not only the worst…. DANGEROUS.

Self

4/10

Poor

14 May 2026

David

We’ve been on the road for 2 weeks and this is the worst place we’ve stayed. Rated 5 when we booked Two almost identical hotels back to back. Waited in line only to find we had to go to the building behind. Booked for 2 beds and they gave us one. Elevator and corridors dirty, especially outside our room. Light switch in bathroom broken and kept going on and off. Toilet seat not connected to toilet. Dresser drawers all open when we arrived, closed them, an hour later they were open again. Had to have the guy from the desk come up to get the TV to work. Breakfast consisted of only pre-packaged muffins and fig newtons. Coffee was out at 8am and they didn’t refill it. I now think a 5 rating was optimistic.

Partner

2/10

Poor

13 May 2026

Jennifer

This place is a disaster. Holes in the wall, smoke detector broken, lights don’t work right and it smells like smoke. No breakfast.

Friends_and_family Family

6/10

Pleasant

05 May 2026

Stephan

Carpet in alway really dirty, elevator out of service no breakfast

Friends

10/10

Exceptional

05 May 2026

Shundra

The staff were very friendly and helpful.

2/10

Poor

03 May 2026

Hailee

This place was disgusting. The lobby, elevator and hallway floors were visibly filthy and the entire place smelled like rotting food. Staff was hard to find and get ahold of. I had to extend our stay by one day and they still came aggressively knocking and opening the door the morning of the old check out date. I was also double charged for the last day. Don’t waste your time or money here!

Family_with_children

8/10

Excellent

01 May 2026

Danielle

Needs a good cleaning

2/10

Poor

29 Apr 2026

Cynthia

Nothing atvall

Family

4/10

Poor

25 Apr 2026

Barbara

The property is in need of a renovation. Upkeep is poor and they were understaffed

Family

10/10

Exceptional

23 Apr 2026

Steven

Great

Self

10/10

Exceptional

23 Apr 2026

Steven

GREAT LOCATION AND VERY COMFORTABLE

Self

4/10

Poor

21 Apr 2026

Vaughn

Room smelled like cigarette smoke. With the windows open, a fan running, you will be smelling cigarette smoke in your sleep. Staff was rarely around. All the guests that I encountered seemed to not be happy to be staying there. They were all complaining to me.

Self

2/10

Poor

19 Apr 2026

Mariely

First room was dirty bed wasn’t made dirty dish on counter towels in bathrm used manager did give me another room and half refund wouldn’t recommend staying here

4/10

Poor

17 Apr 2026

Julia

Breakfast was totally unacceptable.
Gross cofffee and a nutrition bar.

Family

2/10

Poor

15 Apr 2026

Jesus

Cleaning

4/10

Poor

15 Apr 2026

Varghese

Parking is good; staffs are friendly, and they do everything to make your stay better, but they have limitations if the manegment does not step up; unclean rooms, unclean toilets, poorly washed sheets and towels, poor breakfast,

2/10

Poor

12 Apr 2026

Dokyung

Someone opened my door in the middle of the night, and if the latch hadn’t been broken, it could have been a disaster. How could this happen unless the room key cards were the same! The elevator wasn’t working properly, so I had to carry my luggage up and down the stairs from the third floor, and the stairwell was extremely dirty. The window screen was broken, the window wouldn’t lock, and a foul odor was lingering in the corner of the room. It was the worst experience of my trip to Boston.

Friends_and_family Family

8/10

Excellent

11 Apr 2026

Stephanie

Basic hotel. Nothing in kitchen. Had to ask for 1 plate, cup, and utensils. After a two hour wait I went down to desk to get them. No coffee or tea in room. The sole clerk, who was very nice had not been able to get away from front desk to bring items up to room. mm. Plenty of parking. Be aware there aŕe 2 Extended Stay Suites on the property. 52 is behind the front one.

Self

10/10

Exceptional

04 Apr 2026

Tarra

Great management, staff & rooms!

Family

2/10

Poor

31 Mar 2026

alex

There are no breakfasts, the parking lot is 10/10

Business Partner

2/10

Poor

30 Mar 2026

Pamela

I am extremely disappointed with our stay at this property. We checked in late at night around 11 PM with our kids already asleep, only to discover that the room was dirty, unprepared, and clearly not ready for guests. There were no other rooms available, and instead of receiving proper assistance, I ended up having to change two queen bed sheets myself. This is absolutely unacceptable and unhygienic — a disgusting experience, especially when traveling with children.
To make things worse, the hotel advertised breakfast amenities, but the reality was completely different. They only offered grab‑and‑go coffee and cupcakes, nothing like what was listed. This was misleading and added to the overall frustration of our stay.
For the price and expectations, this property failed on every basic level: cleanliness, readiness, honesty, and customer service. I would not recommend staying here until they seriously improve their standards.

Family_with_children

2/10

Poor

29 Mar 2026

Verified traveler

I made a reservation but when I arrived they told me there wasn’t no rooms available, and I didn’t receive my refund yet

Self

10/10

Exceptional

24 Mar 2026

Ken

Have stayed at this property in the past. Stayed in the newer building I'm assuming. Much nicer this time around . Very clean and quiet . Staff was very pleasant .

Self

2/10

Poor

18 Mar 2026

bryan

Hotel was filthy. Entire hotel stunk. Just awful smell once you walk in. Room had molds, previous guest/tenant trash, cat food, dog food, pots and pans. Broken and dirty furnitures, dried up throw-up in the stairwell, trash in the hallway. The worst hotel experience I have ever had. This is coming from an immigrant from a third world country.
We only slept there because customer service wouldn’t move us without a fee. The over night manager was very apologetic. That was the best part of the stay.

Friends_and_family Family

10/10

Exceptional

16 Mar 2026

Kristen

My boyfriend and myself have stayed here a few times before. I would like to point out that this time around was an excellent stay all because of Jessica. I believe she is the supervisor of both extended stay properties in Waltham, MA. She went above and beyond to help in any area possible. She was always there when we needed her. I'm not kidding when I say she is the most accommodating and caring employee in this business industry I've ever come across. If I can give her five stars I'd give ten. Thank you for all your help Jessica! We will be back!

4/10

Poor

15 Mar 2026

Jeff

One of our two reservations was not fulfilled

Friends_and_family Family

10/10

Exceptional

12 Mar 2026

Mark

Grate

Self

10/10

Exceptional

12 Mar 2026

Michael

Staff is great

10/10

Exceptional

08 Mar 2026

Christina

Clean room , friendly staff easy access to the interstate

Pet

10/10

Exceptional

08 Mar 2026

Michael

Staff is amazing

10/10

Exceptional

08 Mar 2026

Michael

The staff is amazing

10/10

Exceptional

05 Mar 2026

Christina

The staff is super friendly the manager Jessica is more than accommodating..

Family_with_children

6/10

Pleasant

05 Mar 2026

Ayo

Property is being renovated and it needs it. Queen size bed seemed more like a full. Breakfast is packaged muffins and instant oatmeal.

Family_with_children

8/10

Excellent

02 Mar 2026

Glenn Ryan

Shoutout to Melly and Jessica for making sure that they accommodated me in a big way!

Self

10/10

Exceptional

26 Feb 2026

Miguel

Clean room, helpful staff

Self

2/10

Poor

22 Feb 2026

Hector

It was bad the hotel call me a hour after I made my reservation to tell me they would be able to accommodate. Then I went through hell with expidia trying to get my money back

Partner

2/10

Poor

17 Feb 2026

David

The fire alarm went off for half an hour

10/10

Exceptional

16 Feb 2026

Michael

People are great

2/10

Poor

29 Jan 2026

Pamela

They booked me into a room that was under construction

Self

6/10

Pleasant

26 Jan 2026

Karl

Cleaning be better

Self

4/10

Poor

21 Jan 2026

charlotte

Just didn’t find it anything in there, I had to ask every single thing, that supposed to be in room, coffee maker & extra, no carpet in room,

2/10

Poor

21 Jan 2026

Daniel

Not safe don’t stay property manager is not ethical and cares not for safety of customers or your stay just the bottom line. Totally unprofessional and irresponsible behavior by mgt

Business Self

10/10

Exceptional

20 Jan 2026

Miguel

Yes

Self

6/10

Pleasant

18 Jan 2026

Ralph

Staff was good, room needs some care. Bathroom needed maintenance around tub and sink, sink did not have a stopper.

10/10

Exceptional

16 Jan 2026

Dany

I’m very good this hotel the manager Jessica her is the best

Friends_and_family Family

10/10

Exceptional

06 Jan 2026

Dany

Very good

Friends_and_family Family

10/10

Exceptional

06 Jan 2026

Dany

Very good hotel

10/10

Exceptional

06 Jan 2026

Miguel

Parking safe, room clean, was able to obtain stuff to stock the kitchen

Self

2/10

Poor

05 Jan 2026

Harry

Room is old and dirty, bathrub has hair, faucet not working properly, dead bugs look like roaches inside ceiling lights. Gross!

Self

10/10

Exceptional

05 Jan 2026

Dany

Very good

Friends_and_family Family

8/10

Excellent

21 Dec 2025

Julie

À lot of space in the room, and had a full kitchenette - no dishes or anything like that though. comfortable beds. Pretty good for the price.

Leisure Family

2/10

Poor

07 Dec 2025

Kyle

Room is dirty and worn down. Holes in walls

Business Partner

2/10

Poor

02 Dec 2025

Charles

there's nobody on reception

Business Self

2/10

Poor

30 Nov 2025

Forrest

Roaches, mold, ripped sheets in room. It was disgusting

10/10

Exceptional

23 Nov 2025

Miguel

Clean rooms and friendly people

Self

10/10

Exceptional

23 Nov 2025

Miguel

Ues

Self

10/10

Exceptional

22 Nov 2025

Miguel

Clean rooms quiet and nice staff

Self

2/10

Poor

20 Nov 2025

Joshua

The pictures or amenities are very subpar and very disappointed for the cost there.

Business Friends

4/10

Poor

20 Nov 2025

Dale

Room was not great. Service was lacking. No coffee at breakfast. Sorry, I wouldn't recommend staying here.

Business

2/10

Poor

17 Nov 2025

Carlos

A disgusting, dirty, and very noisy place. I don't recommend it!

Business

2/10

Poor

17 Nov 2025

Carlos

A disgusting, dirty, and very noisy place. I don't recommend it!

Business

2/10

Poor

11 Nov 2025

Carlos

Some employees were unfriendly and the hallway carpets were disgusting. I wouldn't recommend this hotel for families; it's not very clean.

Business Family

4/10

Poor

09 Nov 2025

Darrell

20min check-in. No complimentary breakfast service or coffee available when I left for work today at 8am

2/10

Poor

08 Nov 2025

Joanne

The hotel has a smell and tables are broken and drawers were dirty with stains

4/10

Poor

08 Nov 2025

Michael

This place is an absolute dump. Not family friendly. Garbage in the halls. Strange guys hanging in the hallway. No front desk coverage. The coffee was gone each morning by 8. Great for working stay overs, maybe.

Friends_and_family Family

10/10

Exceptional

05 Nov 2025

Mohammad Khalid

Everything was perfect. 100% recommend it.

4/10

Poor

04 Nov 2025

Nadia

I’ve stayed at Extended Stays before, but this one was pretty low quality. We stayed 3 nights and our room was never made over. The building definitely needs some TLC, and the beds are uncomfortable. The staff was not too friendly.

Leisure Family

4/10

Poor

02 Nov 2025

Darline

Room 301 needs a major renovation, from the cabinets to the rusty microwave. I found trash underneath the sink and a bunch of emptied soda bottles.not once housekeeping came to clean up the room and every time I went downstairs to front desk for fresh towels is an issue, they claimed free “breakfast” which was snack bars a pot of disgusting coffee , instant oatmeal.. The only thing that was good was the comfortable bed.
Never again

Business_and_leisure Partner

6/10

Pleasant

02 Nov 2025

Marilyn

Breakfast was quick, easy, unhealthy options. Reception and corridors in poor condition and smelled terrible. Check in took inordinately long but receptionist was polite. Room was clean and comfortable and quiet, which was really the most important thing. Parking super easy. Location super convenient.

Self

2/10

Poor

31 Oct 2025

Ann Marie

The room looked like it was undergoing construction, had holes in process of being patched up, walls and door were dirty, walls had holes all over, and the room smelled very strong of a chemical or paint which was not good for me being pregnant. The breakfast was vwry deceptive as it was not any type of breakfast, it was nutrigrain bars and muffins. Ive stayed at hotels for less money and they were alot more decent than this hotel. I do not recommend.

Friends_and_family Family

2/10

Poor

31 Oct 2025

Seth

Smelly room. Nasty washroom. Dirty sheets. Broken lamps

Leisure Partner

2/10

Poor

27 Oct 2025

Stephen

Broken cabinets, drawers missing, burnt out lightbulbs, dirty walls, cabinets etc.

Business

6/10

Pleasant

26 Oct 2025

Amanda

It was confusing to get to the hotel. We actually had to drive all the way around back of the first hotel that we thought we were staying at. The room was good but the bed was as stiff as a board and very uncomfortable. There was no shampoo or conditioner for showering, never seen this before and the vending was ridiculous. I had to pay $4 for a drink!!!!! In the morning it said grab and go breakfast and there was absolutely no food at al it was just coffee. That’s certainly not grab and go that I have had at other hotels. Elevators were dirty as well.

Partner

6/10

Pleasant

26 Oct 2025

dwayne

No breakfast only coffee and their is a dunkin donuts next door...dated rooms, cabinet doors off hinges and under sink cabinet wouldnt close

2/10

Poor

26 Oct 2025

Elcie

Did not stay. Place was dirty. Smokey room, no customer service. No sheets nor towels for sofa bed and mattress was dirty. Checked in very late and when I got upstairs to finally go to bed there were no sheets nor pillows for the sofa bed. Called downstairs no one answered. Went down and no one to talk to. They had left a phone # to call if you need assistance. I called it about 15 times no answer. Attendant finally came by and instead of apologizing he was more upset than I was and gave me attitude for being dissatisfied. We left and went to another hotel. Asked him to cancel. He said he could not do it because the system will not allow him to do it until after 1:30 am. He asked us to leave the keys and he will do it and we did. His name was Derrick.

Friends_and_family Family

4/10

Poor

25 Oct 2025

Daniela

Not worth it. Smells weird in the hallway and the room. Breakfast was only to go and they didn’t have anything and it was only 8am

Business_and_leisure Friends

10/10

Exceptional

24 Oct 2025

Christopher

I forgot an item and called to have them check assuming it had been thrown out and I would not hear back. Although it wasn’t found the desk called me back to confirm that. The follow up was greatly appreciated.

Leisure Friends

4/10

Poor

24 Oct 2025

Jennifer

We had to wait for someone to show up to the front desk to check us in (no bell or other way to call them). The hotel smells of smoke the moment you walk in and see the “no smoking” sign. When we went to our room, it literally was dirty and many items are broken (multiple drawers, toilet seat). It was quiet, and the room was a good size. But otherwise this place is trashy. I won’t stay here again.

Friends_and_family Family

6/10

Pleasant

22 Oct 2025

Dmitry

Decent stay for the price, but definitely needs a wipe down.

2/10

Poor

21 Oct 2025

Susan

Had to wait 15 minutes for front desk attendant. Couldn't find anyone. Carpets were filthy. Cabinets were falling apart in the bathroom. Was awoken at 430 am with loud noises from the third floor. Hair dryer wouldn't work. Called front desk and got no answer. Bathroom fan was extremely loud. I would never stay there again and would never recommend this hotel!

Leisure Partner