Name: Embassy Suites by Hilton Boston Waltham
Address: 550 Winter Street, Waltham, 02451, US

Embassy Suites by Hilton Boston Waltham

Boston - MA · United States

100 reviews shown

10/10

Exceptional

04 Aug 2026

Laurie

Everything was great!

10/10

Exceptional

03 Aug 2026

Kevin

We always try to stay at Embassy suites. They are always first class. Lots of room and a great breakfast! The pool at this one was huge and amazing!!

10/10

Exceptional

03 Aug 2026

Yussuf

Breakfast was good

10/10

Exceptional

03 Aug 2026

Kathleen

The pull out couch is stained with urine . Dirty

10/10

Exceptional

02 Aug 2026

Kimberly

This is one of the best Embassy Suites in the US. I have been to many. From the property to the amazing staff. It is an A+. The gentleman that checked us in Friday night-the ambassador-was awesome! Keep up the great work!

10/10

Exceptional

02 Aug 2026

Courtney

The Embassy Suites is always a winner for us. For about a third of the cost of a comparable hotel on a Saturday night in the summer, we got a suite with a separate bedroom (if you have young kids, you know why this matters), a kitchenette, and a living room with a sofa bed - plus a continental breakfast the next day, an indoor pool, an on-site restaurant (flatbread pizza for the win), and free on-site parking (not a thing at many other Boston area hotels). I have nothing to complain about. Sure, there were a few things here and there—an ice machine that was out of order on our floor, a door that was a little hard to shut all the way—but honestly those aren't really things even worth complaining about when you get all of the other things that we were able to get for the price we paid. We've stayed at this hotel 3 times now and as long as it continues to be such a hit, we will be back!

10/10

Exceptional

02 Aug 2026

Dominick

Yes good e egoodhhhhgggggg

8/10

Excellent

01 Aug 2026

Adrian

Decent hotel

10/10

Exceptional

31 Jul 2026

Melanie

We reserved 2 rooms for my daughter's birthday and she had amazing time because the hotel staff was so accommodating and charged our rooms to make sure they were together. The breakfast was fresh with lots of variety and the rooms were clean and great for the 6 teenagers I has staying with us...I'll definitely be back!!!

8/10

Excellent

31 Jul 2026

russell

Nice place, clean rooms and helpful staff

10/10

Exceptional

29 Jul 2026

Erwin

Excellent room, attentive staff, accessible parking

10/10

Exceptional

28 Jul 2026

Reynaldo

Very nice place

10/10

Exceptional

27 Jul 2026

Patti

The breakfast buffet was phenomenal! Only negative: lots of spiders in the pool area.

10/10

Exceptional

26 Jul 2026

Joseph

Immaculate building/grounds/ room. Huge rooms for the price. Good sized pool in great shape. Best continental breakfast I've ever had. A+

10/10

Exceptional

26 Jul 2026

Sitharaman

Excellent ambient, clean roon, easy check-in and very lively place.

4/10

Poor

26 Jul 2026

Georgette

We stayed fir 2 nuggrs and they never cane to clean the room or change towels
Just terrible
Hotel is not clean needs uodate

4/10

Poor

25 Jul 2026

JEFFREY

You generally live MC3 hotels but this one left left something to be desired. Here in the bathtub, a pill on the bathroom floor and just generally not well cleaned. We did notify the front desk and they waved our parking fee and she was run some bonus points to compensate.

10/10

Exceptional

25 Jul 2026

Brandy

Very welcoming and enjoyable stay.

6/10

Pleasant

23 Jul 2026

Zeyad

The room was very nice and spacious. Breakfast buffet was good as well. My big issue and why I did not give it 5 stars is because the AC was out when we checked in and their response to it. They did not mention upon check in, I only realized after we entered our room and it was warm and the AC would not kick on after adjusting the settings. I did not appreciate lady at front desk barely giving me any info when I asked her later. When we returned from dinner later, she told me it was partially available. Luckily another gentleman working there overhead and told us it was indeed back on. Room was still warm but you had to turn it off and back on to kick in. That info was not provided either. I think it’s a big deal if the AC is not working in the summer and if we’re going to sleep Iike that.

6/10

Pleasant

23 Jul 2026

Uday

2/10

Poor

23 Jul 2026

Jay

Dirty, sink drain clogged, one and only one towel for two person, furniture dirty

2/10

Poor

21 Jul 2026

Khatchig

Terrible Horrible No Good Very Bad Hotel Staff didn’t care service was bad.
Hotel room was not clean Staff didn’t care and bugs were in the rooms, hallways and staircases. They didn’t even offer any refunds.

Family_with_children

4/10

Poor

21 Jul 2026

Lori

Probably top 5 worst hotel experiences I’ve had.

The day we arrived rooms and amenities did not appear well maintained. Walls and curtains stained, furniture significant wear and tear, bathroom not up to standard. When we arrived I couldn’t take a proper shower since our shower wasn’t draining so maintenance staff had to come in to plunge it. When we went down to the pool there were dead flies on the stairwell leading down, facilities not kept up. A day later, we were getting ready for a wedding without AC because of a building-wide issue that never got fixed. It was hot out. To make matters worse, cleaning staff wasn’t stopping by as scheduled and did not leave clean towels when they did. To request fresh towels, calling the front desk with our room phone wouldn’t work because the room phone didn’t work properly. Happy hour, which we look forward to, normally includes a free drink seemed to be reduced to juice. Went with other family members who had their own rooms and they had similar dysfunctional experiences (no soap, TV not working, AC that was never fixed). Wow.

My family and I have stayed at Embassy Suites at various other locations in the past and we were shocked. Never stayed at a Hilton where the AC, service, or facilities upkeep was an issue. I don’t think I would stay with them again.

Family

2/10

Poor

20 Jul 2026

Houry

There was a bug in bed.
We were very disappointed with embassy suites

Friends_and_family Family

10/10

Exceptional

20 Jul 2026

Melines

Everyone was amazing and very attentive.

Partner

6/10

Pleasant

20 Jul 2026

Rune

The side of the rooms are good. The Price was okay. The room AC had a loud noise and the hotel staff could not fix it. The hotel is 2-3 stars. Parking is 15$ pr. night. No fresh coffee in the morgen.

Friends_and_family Family

2/10

Poor

20 Jul 2026

Mesut

The ac was not working and they fixed it at 1.39 am!

2/10

Poor

20 Jul 2026

Bappaditya

Terrible stay , AC did not work for 2 days and nights. We could not sleep at all, kids were awake whole night . We had to extend one more day to see the places . Property was not renovated , bathroom sink hot water didn’t work . Staffs were good but they could not help much .

Family_with_children

8/10

Excellent

19 Jul 2026

Nadeem

Side entrance was very smelly due to smoke or bad odor.

They start charging parking fee that is not good.
Furniture in breakfast area is torn down

Family

6/10

Pleasant

19 Jul 2026

Judy

The hotel had a great space for breakfast and plenty of seating and the room was a good size. Breakfast buffet had the typical eggs, bacon, potato’s etc. I was in a room that had a living room and bedroom. The furniture specifically the couch and chair were dirty and the curtains in the living room and bedroom also had stains. There were also some stains on the ceiling in the bathroom. The interaction we had with staff was minimal but pleasant.

Family_with_children

8/10

Excellent

18 Jul 2026

Joan

Breakfast was excellent!

Family

10/10

Exceptional

16 Jul 2026

Julie

Clean rooms, good breakfast area and excellent staff. Sean at the bar was very helpful and friendly.

Business Self

2/10

Poor

16 Jul 2026

Chengetai

Staff at the reception is very dismissive and doesn't help much.

Friends_and_family Family

6/10

Pleasant

14 Jul 2026

Allison

Stains on carpet - used to frequent as the doubletree ; it has taken a huge dive down

Partner

6/10

Pleasant

13 Jul 2026

Jazmin

The room was pretty run down. Light switches sunken in, mold in the shower, cracks in the tile, scuffs on the wall, holes in the curtain, etc, etc.

Family_with_children

10/10

Exceptional

12 Jul 2026

Gregory

Every thing went well we stayed for a local wedding with family we will utilize the hotel for the next family event in the area .

Pool was great for the kids .

Thanks

Family_with_children

10/10

Exceptional

11 Jul 2026

Jerry

Very great I enjoyed the stay

10/10

Exceptional

11 Jul 2026

Danielle

Very good services! Hearty breakfast.

Friends_and_family Family

8/10

Excellent

11 Jul 2026

Chris

We had a comfortable two night stay at this Embassy Suites. Overall the hotel was fine but may be overdue for an update—anyone who stayed in an ES 15-20 years ago will feel right at home with the design and furnishings.

In the room, everything functioned well with large TVs and a strong showerhead.

The breakfast buffet was reliable, with plenty of seating, although the chairs in the larger dining area are showing their age. The evening reception, however, left much to be desired. The hotel is dealt a bad hand with the state law that prohibits free drinks, but did not seem to use that as an opening to offer a stronger buffet of appetizers (just a sad tray of veggies and hummus) or even a nice pitcher of iced tea.

Lastly, the $15/night charge for parking feels ticky-tack and should just be rolled into the room rate (maybe charge for an extra car if needed). While it is properly disclosed at booking, this is a suburban property off of I-95 with zero walkability or transit access.

Overall, we would have no qualms about returning if we needed a hotel in the area again.

Family_with_children

8/10

Excellent

08 Jul 2026

yan

We stayed on the second floor, and the room sometimes had the smell of cooking。
Some of the furniture and amenities were a little dated, but everything was clean. The breakfast offered a wide selection.
The check-in process took a little longer than expected

Family

6/10

Pleasant

07 Jul 2026

Tara

It is an average hotel.

The first morning there was no hair conditioner, the next two days there was no hand soap for the sink in the bathroom. The rooms are only half cleaned each day.

They charge $15/day for parish is ridiculous for Waltham, the other local hotels don’t charge.

The staff is very kind and helpful.

The food is below average.

Self

6/10

Pleasant

07 Jul 2026

Well located!

Friends

10/10

Exceptional

07 Jul 2026

olga

Great breakfast

10/10

Exceptional

07 Jul 2026

Alexander

convenient, roomy, location

Family

8/10

Excellent

06 Jul 2026

James

Everything was great except the thermostat didn't work the first two nights of our stay.

Other than that, Everything else was PERFECT!

I was very impressed with the entire operation. The stuff was awesome, the food exceptional, the entire building andw grounds was spotless.
Highly recommend as long as the thermostat works!

Partner

10/10

Exceptional

06 Jul 2026

Alicia

Very lovely staff. The place was beautiful & with a charming vintage feel. And the complimentary breakfast was delicious as well.

Pet

10/10

Exceptional

06 Jul 2026

Alexandra M

Everything was great, especially the breakfast. The room was clean and staff were helpful. We would return.

Family_with_children

6/10

Pleasant

05 Jul 2026

Efrain

I have been staying here for years. Customer service has decreased big time. Honestly very disappointed this time around.

First- the front deck phones rings and rings. Like for hours at a time.

The host at the front desk was super rude- I asked about quarters for the laundry. It’s an amenity they offer right? Then maybe a coin machine would have been great- I walk to host- asked her she says it’s not my problem- I expect you to have your down.

The chairs In the breakfast buffet area seems to be from a dumpster. You sit on them and you fall through. Majority are broken. My kid feel thrru one.

Nice location but nothing is around ‘. Boston is about 25mins.

Family_with_children

10/10

Exceptional

04 Jul 2026

James

Very nice and beautiful hotel only thing I didn't like.Was they charged for parking. $30.00

Family_with_children

6/10

Pleasant

03 Jul 2026

Ruben

Nice breakfast

4/10

Poor

01 Jul 2026

Daniel

The room was not cleaned for two back-to-back days. There were no new towels during those two days also. Room was not cleaned. Sheets were not changed. In the past, this hotel was excellent. After this recent stay, it is hard for me to book this hotel again. Their lost! There are plenty of hotels in the areas, why come back to the one gave poor services. Management better wake up!!!

A no longer happy customer.

8/10

Excellent

01 Jul 2026

Joanne

Amazing Breakfast area, with a make it your way omelet station where they have staff make you a fresh omelet as you wait.
The lounge & gym area was nice also.
The pool could've used a vacuum though, it felt like loose sand on the bottom.

Friends_and_family Family

8/10

Excellent

30 Jun 2026

Wayne

Best bed I’ve slept on in all the places I’ve stayed as well as the breakfast was better

Self

6/10

Pleasant

30 Jun 2026

Ermira

No clean room every day
No towels if not requested
Breakfast was good.
Loundry didnt work at all...it was out of service.
Staff was nice and respectful.

Family_with_children

8/10

Excellent

29 Jun 2026

Ketsia

Great for family

Friends

10/10

Exceptional

29 Jun 2026

Stephen

I've stayed there before. It's a beautiful facility. Very impressed with the staff..The rooms are amazing
Very comfortable and clean. Very reasonably priced.

Self

10/10

Exceptional

28 Jun 2026

Gloria

Everything was good. Breakfast was nice. Just some better chairs for breakfast seating area.

10/10

Exceptional

28 Jun 2026

Marta

All was great

Family_with_children

10/10

Exceptional

28 Jun 2026

Thomas

Clean, quiet and comfortable. Fantastic breakfast!

Friends_and_family Family

6/10

Pleasant

26 Jun 2026

Casey

It’s a good space but it could use an update. Breakfast was very nice though with lots of space to sit down and enjoy their big spread.

Partner

10/10

Exceptional

25 Jun 2026

Walter

Good selection for breakfast.

Family

10/10

Exceptional

23 Jun 2026

Ninoshkah

Everything was great! Including staff and the room

Family

10/10

Exceptional

22 Jun 2026

Andreia

All services very good, excellent

Partner

8/10

Excellent

22 Jun 2026

Sonya

Manager was very empathetic and apologetic regarding our noise complaints and refunded the overnight parking fee. That was greatly appreciated, as we got very little sleep. Otherwise the room was great. Thank you

Partner

10/10

Exceptional

22 Jun 2026

Liliana

really nice property - not \"close\" to downtown Boston but we knew that before going - about 30min, give or take, so not bad either. would stay again.

Family

10/10

Exceptional

21 Jun 2026

Charles

The breakfast buffet was just so so, but they made to order omelettes were fantastic.
I just wish they had a hot tub!

Self

8/10

Excellent

21 Jun 2026

Helen

Very spacious and clean rooms. The complementary breakfast was really good.

Family

6/10

Pleasant

20 Jun 2026

Samuel

The hotel was very dated, well maintained.Probably built thirty five years ago. I would have liked to have used the pool, but it was crowded with noisy children. Just to say , there were no towels available in the pool area because no one on staff was maintaining the pool area to replenish the towels. Mainly ,I'm unhappy because there was an odor in the room that smelt like sewer or a dirty diaper as soon as you walked into the suite, it hit you in the face. When I called down to the front desk , I politely explained to the woman on duty where she proceeded to hang the phone up on me and no one ever came up to inspect. As soon as we checked into the lobby to our room a gentleman by the name of Greg greeted us with an I -pad and at first it seemed that he was trying to make sure we would be happy and satisfied , but then proceeded to try to sell us for fifteen minutes on a timeshare through Hilton hotels. He was a very pleasant gentleman.And we wanted to be polite but we certainly were not interested in purchasing a timeshare in Hawaii and he wanted a deposit! One last thing is they charge fifteen dollars per night for parking. I would carefully consider what our experience was here , so if you do stay there , make sure these things just don't happen to you.

Partner

4/10

Poor

19 Jun 2026

henry

After staying in this hotel for over 20 years I probably will not return due to the poor upkeep of the property. The only things that were good was the continuation of the made to order eggs and the breakfast in general and the attempts by the staff to address my concerns.

Although the new management says they will upgrade the property I did not see any evidence of work beginning in that direction. I don’t understand them saying it is new management since last year when I stayed there it was also a Hilton property!

Partner

10/10

Exceptional

19 Jun 2026

Roudy

I really enjoyed the time I spent at Embassy Suites, managed by Hilton. The place was very clean, and the customer support was top-notch. If I have a chance to visit again, I will.

Family_with_children

6/10

Pleasant

19 Jun 2026

Olusiyan D

My room was not cleaned upon arrival. I found ladies panties hanging in the bathroom. I complained to the staff, someone was sent to removed the panties but nothing was done about it. No discount and we were not moved to another room because they were sold out. We were told that they could not give us any financial compensation because we booked through Expedia. The hotel was also too noisy. The breakfast was good

Family_with_children

6/10

Pleasant

16 Jun 2026

Emily

Hot tub is gone and I’m sad!! 😭😭

Partner

4/10

Poor

16 Jun 2026

Rachel

Run down. Needs to be redone

Friends

8/10

Excellent

16 Jun 2026

Joanna

I like the place but the only thing was that our room was dirty. They change us to other room. But I was expecting everything set before you get in.

Friends_and_family Family

8/10

Excellent

16 Jun 2026

Debbie

Hotel is very clean, staff was as helpful as they could be. Housekeeping was very nice and polite. Food at breakfast was good, coffe Le a bit weak for my liking but doable. Only issue I had was with WiFi, tried to purchase the premium so that I wouldn’t have issues while working but it didn’t go through to the pay screen. Front desk couldn’t help as they said you could only do it on your phone. Used the free WiFi I get with my Hilton rewards and kept losing internet while working. Had to keep calling into work when I lost connection. But other than that I would give it a 10/10 overall.

Family_with_children

6/10

Pleasant

16 Jun 2026

Tammy

Beautiful hotel for the most part. The headboard fell on fed the wall at 0400 in the morning. It was very heavy and I was alarmed. Luckily it didn’t break my neck. In exchange the hotel compromised me $15. Odd, but okay.

Family

8/10

Excellent

16 Jun 2026

Tatenda

The hotel was clean, but it was located in a very difficult area to reach without a car. Its not transit friendly, otherwise my stay was good.

Self

8/10

Excellent

15 Jun 2026

Steven

Breakfast was great.

The only negative is that parking isn’t free, it’s $15.00 US per day.

Family_with_children

6/10

Pleasant

15 Jun 2026

Charnelle Douglas

First of all the sofa bed was to uncomfortable to use an it was dirty so my son had to sleep with us the whole time we were there and feel Iike breakfast could’ve had more options an the door to the room we had to push it hard to make it close an for the price of the room we should’ve been able to park free for the time we were there I won’t be staying there again

Partner

4/10

Poor

15 Jun 2026

Tammy

The sofa in the room had many stains and was outdated. Two elevators for eight floors, makes it so you have to wait forever in the main area of the hotel is super hot.Thepol was not cleaned well either.

Family_with_children

10/10

Exceptional

15 Jun 2026

Carrie

Our stay was great! The bed was very comfortable and I slept well. The only issue at the hotel was that only one of three elevators was functioning and the doors on the one that was working closed so fast that we didn’t have time to get on on two occasions.

Partner

10/10

Exceptional

15 Jun 2026

Elizabeth

The service

Partner

10/10

Exceptional

14 Jun 2026

Amir

De los mejores hoteles

Self

10/10

Exceptional

14 Jun 2026

Francelia

Everything was great..but building is old..needs an update already. Had a great stay..everyone super nice.

10/10

Exceptional

14 Jun 2026

Keshia

My room was very spacious and clean. Very professional hotel. Definitely will plan on staying there again.

Self

10/10

Exceptional

13 Jun 2026

GREG

Great size for a family of four traveling to Boston. Clean everything.

2/10

Poor

11 Jun 2026

Ethan

Problems:
1. ac compressor is making a loud vibrating sound
2. Bath tub stopper is not screwed in
3. Closet door handle is falling off.
4. Table in the front is very loose and wobbly
5. There is debris on the carpet everywhere.
6. Spilled liquid dried on down the side of the Ottoman
7. Lightbulb flickering on and off in the ceiling light in the front room
8. When you flush the toilet, it splashes up onto the seat

10/10

Exceptional

11 Jun 2026

Mehdi

Great place to stay. Professional staff

10/10

Exceptional

11 Jun 2026

Samat

clean room and great breakfast

Family_with_children

10/10

Exceptional

10 Jun 2026

Joe

Nice place good location

Family

10/10

Exceptional

08 Jun 2026

Michael

It was a nice stay , I really enjoyed the hotel.

Self

10/10

Exceptional

08 Jun 2026

David

Staff was very professional & helpful throughout our stay.

Partner

10/10

Exceptional

08 Jun 2026

Danielle

Beautiful, clean, good location

Family_with_children

8/10

Excellent

07 Jun 2026

Gianni

Simple continental breakfast.

Friends_and_family Family

10/10

Exceptional

07 Jun 2026

korina

Room was clean, staff was very helpful and friendly. Excellent breakfast.

Family_with_children

10/10

Exceptional

07 Jun 2026

Sabrina

We always enjoy our stay there. The room set up is perfect. The large tvs and comfortable beds are amazing. The breakfast is very good. Pool and gym are great!

Family_with_children

8/10

Excellent

06 Jun 2026

Abigail

The breakfast was really good as was the room, and the happy hour drink prices were reasonable and the snacks were adequate. The only improvements I would suggest are they regularly check the ice makers on the floor because the ice maker on the floor I was on was non-functioning and the front desk staff I interacted with were okay, but a little on the
indifferent side of things... They need to remember they're in the hospitality business and be a little warmer and more welcoming. I understand they had a lot of tour groups coming through and also that the hotel was pretty full but a little personal warmth goes a long way. Overall I would stay there again when in the Waltham area especially given that I got it at a decent discount through one of the online travel sites....

Self

10/10

Exceptional

06 Jun 2026

Paul

Clean room , excellent breakfast and within a walking distance to Costco.

Family

10/10

Exceptional

06 Jun 2026

Reinaldo

The room is very good and clean, the breakfast was so good, the only I want to say is the hotel no have to charge for parking

Friends_and_family Family

8/10

Excellent

06 Jun 2026

Donald

The breakfasts were outstanding. Fresh omelettes every day. Plenty of fruit, bread, and coffee, etc. The staff was helpful and friendly. The gym was too hot but decently equipped. The suite was so nice to have. Plenty of room.

Partner