Homewood Suites by Hilton Boston/Billerica

United States , Boston - MA
BILLERICA, 35 Middlesex Turnpike
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100 reviews shown

8/10

Excellent

16 Mar 2026

Ali

Staff were friendly and responsive.

Friends

6/10

Pleasant

16 Mar 2026

Oleksandra

We decided rent this apartment because pool for kids, but on first day it was so dirty, on second pool was closed . For breakfast they have no enough people to serve breakfast

Family_with_children

10/10

Exceptional

15 Mar 2026

David

All good

10/10

Exceptional

14 Mar 2026

Christine

The rooom was excellent. the pool was a great temperature and very clean. The breakfast was really good. The only downfall was they where redecorated the outside access and spa.

Friends

10/10

Exceptional

09 Mar 2026

Huy Lan

Breakfast is missing a few options including

10/10

Exceptional

09 Mar 2026

David

Very well kept and has everything you need for a short or long stay. The rooms are like mini apartments and having the small kitchen in the room was extremely convenient.

2/10

Poor

24 Feb 2026

Adriana

Had

2/10

Poor

22 Feb 2026

Oltjon

No hot tub hairy pool

10/10

Exceptional

16 Feb 2026

ANGIE

Great location, the rooms were clean, quiet and very spacious! We had a great stay!

Partner

10/10

Exceptional

16 Feb 2026

Vickyana

Clean friendly helpful staff

4/10

Poor

02 Feb 2026

Amy

Room was not very clean… No dish soap.. no garbage bags. There was only 2 spoons in kitchen. Not enough towels for bathroom.
Kitchen chairs were stained and gross.
There are abandoned cars sitting buried in snow in parking lot .
The breakfast was awful. Hard bagels and bread.
No syrup for French toast.
Pool was not clean. Water was cloudy. On cement near pool was hair that looked like from drain. Thrown.
Looked like no one really cared about anything.
Did not see one housekeeper the entire weekend.
The woman who checked us in was nice. Thankfully.

Leisure Family

10/10

Exceptional

30 Jan 2026

Cheryl

Clean up each room was to itself

8/10

Excellent

21 Jan 2026

Morgan

Good value and location..clean and well staffed.
The carpet is starting to show its age..

4/10

Poor

18 Jan 2026

Joktan

The water for shower was cold.

Business_and_leisure Family_with_children

10/10

Exceptional

12 Jan 2026

Sandra

A suite is so much more comfortable than a room. Appreciate the kitchen amenities. Clean room

Partner

10/10

Exceptional

31 Dec 2025

Naila

Helpful staff, cleam room with all necessary amenities, and great variety for breakfast

2/10

Poor

30 Dec 2025

Michael

The lady who checked us in was very nice. On the surface the room looked clean but after being there for a few minutes we could tell it was a quick job. The bathroom sink didn't drain, and the microwave did not work. The reason why we chose this hotel is my daughter had a hockey tournament, and we always pick a hotel that have a breakfast because many times must go straight to the rink early in the morning. Not only did the hotels say they had an included breakfast, but they listed it as buffet. When we arrived in the correct time breakfast time, there was one heating dish that had kielbasa type sausage and that was it for hot options I asked if there would be eggs and he said I said what about anything else They said that's all they had There was some oatmeal in the corner but it inedible. No Juice no milk, only water and coffee. There were no mugs for the coffee, I was told as soon as somebody else was done with their mug they would give it to me. Several of the guests waited hoping they would do the dishes soon. We had to find food in a tight timeframe that was not expected. When I talked to the front desk, they said this was what their breakfast is and were not willing to do more, some guests complained more vigorously and were given juices and snacks from the shop she was not willing to help us in any way. I would not recommend this property, which is a shame as we have always had good luck with Hilton properties in the past.

Business Family

6/10

Pleasant

27 Dec 2025

Frank

Our trip's logistics were spot on. The one-bedroom suite was perfect for us and our two kids. The staff was super friendly. The place could really use an update, though. For example, they should swap out the carpets for laminate floors; our feet got black just walking around barefoot. And the couches and chairs should totally be vinyl or leather so they're easy to clean. All that fabric seating is pretty gross, you can literally see all the stains.

Business_and_leisure Family_with_children

10/10

Exceptional

26 Dec 2025

Lorna

Suite is very nice and staff awesome. Another great stay!

10/10

Exceptional

26 Dec 2025

Raidelin

Clean room, and friendly staff

Leisure Family_with_children

6/10

Pleasant

03 Dec 2025

Michael

Shower was only luke-warm water

10/10

Exceptional

28 Nov 2025

Olivia

Clean room. Better than I expected. Had its own bedroom. Bed was comfortable and tv welcomed me.

Friends_and_family Family

8/10

Excellent

26 Nov 2025

Sylvia

Property was away from traffic which was very quite. Carpets need to be shampood

Leisure Partner

6/10

Pleasant

18 Nov 2025

Stephanie

La propreté de la chambre est à améliorer. L’eau reste bloqué dans le drain de la douche et s’accumule dans le bain. Le tapis est sale. En fait, un bon lavage de toute la pièce est nécessaire. La piscine était fermée pendant 2 jours pour un bris. C’est correct ça peut arriver et je comprends, toutefois il fut impossible de recevoir une petite compensation, malgré la déception de nos enfants qui attendaient impatiemment de se baigner…

Friends_and_family Family

10/10

Exceptional

14 Nov 2025

Adan

Very good.

10/10

Exceptional

11 Nov 2025

Litara

It was clean and comfortable

4/10

Poor

09 Nov 2025

Evelyn

Room felt dated and dark. Carpet was disgusting, bathroom needs a major renovation. Location was fine, but would never stay again.

Leisure Family_with_children

10/10

Exceptional

07 Nov 2025

Denise

Rooms were clean and co sortable!

10/10

Exceptional

02 Nov 2025

Robert Jr

Everything was fine. It was a great stay.

Leisure Friends

10/10

Exceptional

02 Nov 2025

Krystal

Front desk woman was so great, so friendly.

Leisure Family_with_children

6/10

Pleasant

29 Oct 2025

MING CHI

Water is not hot enough. Food is okay. Other than that, it’s actually very nice!!

6/10

Pleasant

27 Oct 2025

Bobbi Jo

It was ok. Took 3 rooms to get ac that worked. Last room dishes were dirty, curtains were ripped

10/10

Exceptional

27 Oct 2025

madelyne

Nos hospedamos una semana con mi familia de 5 y nos encantó todo. El desayuno máximo!! Muchas gracias

Leisure Family

10/10

Exceptional

27 Oct 2025

Eddy

It was an amazing experience! My family and I loved every second of it. Breakfast was limited and bland in my opinion. Other than that, hotel was amazing! Super awesome staff! Marlon was great and helped me with making me feel right at home!!

Friends_and_family Family

6/10

Pleasant

26 Oct 2025

Briceidy

At the entrance, we were treated indifferently. The room was comfortable, but not the bathroom area. The door locks didn't work. We requested a crib, which left a lot to be desired, nothing cozy, and the television, let's not even mention it.

Leisure Family_with_children

6/10

Pleasant

26 Oct 2025

Abiodun

We stayed here for slightly over a week in October, 2025. The hotel is located not close to dinning. Some of the front desk staff were very unfriendly and unhelpful. I had made a slight change in my booking through Expedia by moving the date by one day. I did not realize that Expedia made it two separate bookings. After the first night, I was virtually kicked out of the room when I thought I had the booking for 9 nights. The front desk staff instead of seeking a solution to the misunderstanding was adamant that I had only a booking for one night and I needed to leave the room or contact Expedia. Things were almost getting out of hand until I found the reservation on Hilton Honors App and showed the staff that I was allowed to continue to stay. As an Hilton Honor Gold member, I thought that the staff should have been more friendly in attending to me and also make effort to check if there was any other reservation in my name in their system but she just wanted to kick me out of the room.

Also, it was difficult to get someone to clean the room. They claim that the rooms are not cleaned everyday but they would not share the cleaning schedule with us and at some point, we ran out of tissue paper and clean towel. Over all, it was my worst Homewood stay and I would definitely not be booking this hotel again.

Leisure Partner

2/10

Poor

25 Oct 2025

Lorena

I noticed bugs in the room and reported the issue to the staff, but unfortunately, I never received any acknowledgment or follow-up.

Family

10/10

Exceptional

22 Oct 2025

Elizabeth

Staff amazing

Leisure Partner

10/10

Exceptional

20 Oct 2025

Luz

Clean riom!

Super clean room. Julia B. keeps roomn438 in point!

Friends_and_family Family

6/10

Pleasant

19 Oct 2025

Amy

Traveling with young children, I was disgusted to see what I believe was blood so very unhygienic! When front desk was informed they said they would look into it? I feel at that point perhaps a small refund would have been greatly appreciated considering, my evening was constant watching the kids didn’t go near the filth!!

Leisure

10/10

Exceptional

17 Oct 2025

Sudhakar

The hotel has great facilities and offers very spacious suites that are perfect for a comfortable stay. The appliances are modern and in excellent condition, making it feel like home. The breakfast was tasty with a good variety of options. Overall, the entire facility is clean and well maintained, definitely a pleasant experience

10/10

Exceptional

17 Oct 2025

Steven

Great service and comfort

Parking great, service fantastic, comfort excellent.

Partner

8/10

Excellent

16 Oct 2025

DARCY

The room smelled like stale pee, but we didn’t complain so we didn’t give it a chance to be rectified. The place overall was fine, I think the smell in our room unfortunately influenced our whole experience.

Friends_and_family Family

8/10

Excellent

15 Oct 2025

Pammela

Everything was great, but our bathroom door was broken and wouldn't latch closed.

Leisure Family

10/10

Exceptional

12 Oct 2025

Vicki

Excellent stay. Clean room. Quiet area

Leisure

6/10

Pleasant

11 Oct 2025

Lawrence

Bathtub clogged. Even though I asked nobody came to fix. Room service was supposed to be every other day. In 9 days not one visit. I took do not disturb sign off 3 or 4 days and not one bit of service.

Leisure Self

4/10

Poor

05 Oct 2025

Tahra

Super disappointing how dirty our room was with stains on the carpet, lifted rugs, torn couch and stains on the mattress cover in the couch mattress! Broken cabinet and staff that couldn’t even deliver us the xtra blankets they said they bring because they didn’t even have clean mattress covers to give us for the dirty and stained one that was on! Chairs need a good wash and the bathroom toilet would shake and the wall paper was lifting! Beyond disappointing

Leisure Family_with_children

2/10

Poor

05 Oct 2025

Jacquie

Didn’t give me the room I booked and no toilet paper

6/10

Pleasant

03 Oct 2025

Jamie

Room was a little abused —burnt carpet, torn carpet and roughed up base boards, one fork in the kitchen and no bowls. Comfortable bed and nice location.

Partner

8/10

Excellent

01 Oct 2025

Rebecca

Nice and Comfy

The room was nice. I love having a king bed and a room with a door plus a kitchen. The pet fee is high, but we decided it was worth it for a better hotel. We weren't able to figure out how to change the input on the TV so that we could watch a movie together the first night; the lady at the front desk didn't know either. She just said we couldn't. We checked with someone else the next day too though, and he was able to tell us to just press the function key at the bottom of the remote, and the kids and I were able to sit on the bed to watch a movie while my husband continued working in the other room.

Friends_and_family Family

2/10

Poor

01 Oct 2025

Jocelande

I wasn’t stay there, I drove 45 minutes to get to the hotel when I got there the receptionist told me she’s sorry because they were sold out, they didn’t have any room available and they were try to contact me and Orbitz they’re couldn’t because their systems was down . They said I will get my refund back I asked her how am I going to have my refund. She said they will contact Orbitz to let them know they were sold out and after that I will have my refund back. Until now I didn’t have any refund back

6/10

Pleasant

28 Sep 2025

Vijender

Bathroom didn’t have lock, keys for the room didn’t work had to get the keys twice. Only one elevator for such big property

Leisure Family

10/10

Exceptional

28 Sep 2025

Maksym

All was good.

Leisure Family_with_children

8/10

Excellent

27 Sep 2025

Bill

Unable to authorize cc at checkin. Staff took a little longer to check in. Tech is your short coming

10/10

Exceptional

17 Sep 2025

ABRAHAM

Great option for families and very clean

Business Partner

10/10

Exceptional

14 Sep 2025

Andrew

Great staff, very accommodating and friendly.

Family

4/10

Poor

12 Sep 2025

Cynthia

Very limited cooking supplies. Had to
Buy knives and a pan to cook with. Garbage disposal broke and leaked. Not repaired after 3 days. Had to wash dishes in bathroom sink. Poor amenities for Diamond member. I’m moving to another hotel.

Business Self

2/10

Poor

02 Sep 2025

Rajon

I ask for a refund and still haven’t received it from bed bugs in room

Leisure Family

2/10

Poor

01 Sep 2025

Arturo

I did not receive a room, the only one they had had a door malfunction. Everything else was sold out, I ended up sleeping in the car with the family. We need to be refunded.

Leisure Family

10/10

Exceptional

30 Aug 2025

charles

Very clean and easy to find.

10/10

Exceptional

30 Aug 2025

matthew

Was a wonderful family motel. Great staff, clean room, and perfect location.

10/10

Exceptional

26 Aug 2025

Kelly

Room needed a maintenance item and maybe a carpet shampoo but VERY nice room and facility

Business_and_leisure Family

4/10

Poor

25 Aug 2025

Aziz

Ac noisy,old spotted carpet and old furniture also spotted/broken

4/10

Poor

25 Aug 2025

Kristin

Property is run down and very dated. Room was large, one bedroom with a small kitchen, but felt dirty and just gross. A live roach was crawling across the bathroom floor right when we walked in. I have an actual phobia of roaches and asked for a new room. Was told there were none available. We were only staying long enough to sleep and shower before moving on so we had to make do. Didn't sleep all night as I felt like bugs were crawling on me. Never again!

Leisure Family

8/10

Excellent

22 Aug 2025

Iryna

I felt at home. The room is cozy.

10/10

Exceptional

20 Aug 2025

Stephane

Impeccable.

Nous avons passé cinq jours dans cet hôtel. La chambre est spacieuse. Le lieu est calme et il y a un parking. Le fait d'avoir une cuisine (plaque de cuisson, frigidaire, micro onde et ustensiles) nous a permis de préparer nos repas du soir. Il y a un supermarché très bien à 5 minutes (wegmans). La moquette mériterait d'être rafraichie. J'avais lu des critiques sur le petit déjeuner qui ne semblait pas à la hauteur. Alors sauf si vous avez l'habitude de manger des trucs exceptionnels chez vous, il est plus que correct et copieux. Pour ceux qui veulent visiter Boston nous conseillons le parking Alewife à 20 minutes. Il coute 9 dollars la journée la semaine et 3 dollars la fin de semaine. Il est situé sur la station de métro (ligne rouge) qui vous emmène dans le centre ville (20 minutes de métro). Du coup pas de stresse dans les embouteillages.

Partner

8/10

Excellent

18 Aug 2025

Jocelyn

Lovely place , would book again !

Leisure Family_with_children

10/10

Exceptional

17 Aug 2025

Cynthia

Wonderful spot - excellent value

Friends_and_family Family

10/10

Exceptional

17 Aug 2025

Baichen

Spacious room and great value!

Large room with kitchenette, that was a surprise to us. Pool was good and the office printer works. Only sad part not sure if they didn’t expect these many people but breakfast was a nightmare. Kids had breakfast without forks (in washing machine), completely ran out of food before 9am. I had some billing issue but not this specific hotel problem, more like their whole hotel system. In general with price and service, if I ever do another road trip and go thru the down, will stay here again!

2/10

Poor

16 Aug 2025

Jonathan

Gross. Go elsewhere!

Do not stay here! Bugs in the room, light shining through the room door, clogged shower, broken toilet. The place is old and dirty. I won’t stay here again

Friends_and_family Family

10/10

Exceptional

11 Aug 2025

Elizabeth

Great

Leisure Partner

10/10

Exceptional

11 Aug 2025

Sandra

Check in was easy and front gal was super helpful. You are about 8 minutes to the mall, tons of shopping and dining options and I95!

Leisure Family

8/10

Excellent

10 Aug 2025

Lois

We liked the proximity to local stores and highways. Parking was good. Staff was helpful, letting us know about the Wednesday night social. Husband wasn’t crazy about the food for breakfast. Over cooked oatmeal was awful. Really good English muffins. No waffles, pancakes or drink machines, pitchers of juice instead. The pool was too cold for us and seemed murky as well. The property was clean. Housekeeping got messed up a couple times leaving us on our own to get towels and toilet paper. We did really like all the house keepers though, friendly and hard working. The internet was reliable. This property is a good choice if you need to be close to Lahey Hospital.

10/10

Exceptional

10 Aug 2025

Gustavo

Very good hotel

Leisure

2/10

Poor

10 Aug 2025

Amos

My stay at the hotel was a very disappointing experience for both me and my family. We were there to celebrate my birthday, but unfortunately, things went wrong from the first night. The bathroom toilet kept flushing continuously throughout the night, making it impossible for my husband and me to sleep. We even had to take Motrin because the constant noise gave us headaches.

I called the front desk and spoke with a staff member named Stephanie. She told me that no maintenance staff was available at the time but that she would place a work order. Later that night, when the noise became unbearable, my husband went down to speak with her in person. Shockingly, he found her asleep on the lobby couch. She repeated the same response, showing no real concern for the issue.

The next morning, I contacted customer service, but they had no record of my complaint. The front desk staff on duty also confirmed that no work order had been placed. It was clear to us that our concerns were not taken seriously.

The Orbitz has asked me to leave a review, and I feel it’s only fair to share our honest experience. Unfortunately, this stay was not what we expected, and it left us very disappointed.

Leisure Family

10/10

Exceptional

03 Aug 2025

Clerna

I like everything

Leisure Family_with_children

6/10

Pleasant

03 Aug 2025

RALPH

The property was basically a clean nice property but when we arrived rather than having three 2 bedroom rooms we had only one. The one bedroom room that I had, had a non working air conditioner and the room was very warm. The next day they installed a portable air conditioner that leaked all over the carpets. They did move us to another room but still only one bedroom. Not a good weekend.

Leisure Family_with_children

10/10

Exceptional

01 Aug 2025

Kyle

Staff was extremely helpful, food was fresh and delicious

Leisure Family_with_children

10/10

Exceptional

30 Jul 2025

Florence

A very pleasant experience!

It was a wonderful experience staying at Homewood suites, the cleanliness, wonderful, kind and professional staff. The breakfast was yummy!

Friends_and_family Family

6/10

Pleasant

28 Jul 2025

Patrick

Breakfast attendant had a bad attitude or maybe couldn’t speak English

Tried to check at about 350pm but had to wait 20-30 for room to be ready,

Pool looked nasty

Leisure

6/10

Pleasant

27 Jul 2025

Heather

The room was humid, carpets dirty, pool cloudy, outside space was under construction, cold coffee.

Leisure Family

4/10

Poor

27 Jul 2025

Amjad

The front desk staff in all shifts was non-professional and rude. They have major issues with attitude, will not come to this property again

Business Family

10/10

Exceptional

25 Jul 2025

Sasha

clean, nice staff

Leisure Family

10/10

Exceptional

24 Jul 2025

Cristiano de almeida silva

Location

Leisure Family_with_children

6/10

Pleasant

19 Jul 2025

Don

“Rough around the Edges”.
Carpet damage in one small area near bathroom. Light fixture in closet damaged. Lampshades need minor repairs. TV in bedroom difficulty, remote batteries inadequate.

Leisure Partner

2/10

Poor

16 Jul 2025

Julia

The rooms smelt terrible like cigarettes and body odor. The hallways were lined with crumbs and dirt like they haven’t been vacuumed in months. I had my room switched 3 times. The last room was filled with long curly hair all over my sheets. I didn’t even spend the night - I left.

Business Self

10/10

Exceptional

15 Jul 2025

Jessica Vaughn

We are a family of 6! This property and their suite on the third floor were spectacular! Plenty of room for all of us and much better than anywhere else we could have stayed.

Leisure Family

8/10

Excellent

13 Jul 2025

Brian

The property was fine once the room was changed due to the air conditioning system not working. The main problems we had were with Expedia not telling us that the rooms that we thought we booked were not available at this property. The hotel said that Expedia and other companies like them do this all the time.

Leisure Family_with_children

2/10

Poor

07 Jul 2025

Saian

we booked a room with two beds, but at the reception they told us that they don't have those, but I saw those rooms on the 1st floor. also the room with the grill was being renovated, and we booked it because of the grill

Leisure Family_with_children

10/10

Exceptional

06 Jul 2025

Ana

family-friendly

Very nice hotel.
Room very clean and confortable and spacious.
Good breakfast but seating area small compared to such a big hotel.

Friends_and_family Family

10/10

Exceptional

03 Jul 2025

Kayla

The staff was very helpful!

Leisure Family_with_children

8/10

Excellent

02 Jul 2025

lawrence

nice hotel

10/10

Exceptional

29 Jun 2025

Elizabeth

Awesome place

Leisure Partner

10/10

Exceptional

27 Jun 2025

Namgay

Rooms wre spacious with a seprate sitting room with a kitchen and dinning table/office.

Leisure Friends

2/10

Poor

25 Jun 2025

Fuad

Service is not good currently!

Stay was not good at all. We didn’t mind that there was some renovation going on in the hotel hallway etc. What made our stay bad was lack of toilet paper, shampoo, shower gel for 5 days out of our 7 day stay. We went 3 days without towels and had to reuse towels. Now comes the worse part of our stay, our room had a clogged toilet for four days. We called the front desk multiple times and no one came to fix it. It was a gentleman named Josh who said he just returned from vacation who came to fix it just before we left the place. The place has potential but as of now it’s a little shaky on service. See photo

Friends_and_family Family

4/10

Poor

24 Jun 2025

Juan

It had dirty dishes, cockroaches, spiders, and the air conditioner did not work well.

Leisure Family

8/10

Excellent

23 Jun 2025

Brian

Quick check in. Comfortable room in a quiet location. Only critique is that the hotel could use some updating.

Business_and_leisure Partner

6/10

Pleasant

23 Jun 2025

Abby

It had potential to be a nice hotel but there were renovations that were being done but were never finished. We also killed 3 small baby roaches during our stay. Morning breakfast was good and staff was nice.

Business_and_leisure Partner

4/10

Poor

23 Jun 2025

Kristin

AC not working, stuffy.

10/10

Exceptional

22 Jun 2025

Francisca

Everything excellent!!

Family