Name: Home2 Suites by Hilton Chelmsford Lowell
Address: 12 Independence Drive, Chelmsford, 01824, US

10/10

Exceptional

13 Jul 2026

Leonela

The room was very spacious. The mattresses and pillows were extremely comfortable best night sleep I’ve had in a hotel in a while. The amenities were helpful and great to have the option of requesting a stove up if needed. I stayed here for a few nights after my son had surgery and it was just perfect.

Family_with_children

2/10

Poor

29 Jun 2026

michelle

This stay was a nightmare! The elevators worked sporadically. We carried luggage and belongings up and down three flights of stairs several times a day. When asked to be moved to the first floor, the staff were not accommodating. Then on our second day, we were without power for most of the day. The hotel had a “scheduled” power outage and did not inform the guests. We were unable to get ready in our room for a medical conference or charge our devices. Do not stay here! Avoid at all cost!

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

Juan

The room was so spacious and clean. We had ample space for my family. The breakfast was delicious. Staff was very amicable and attentive.

Family_with_children

2/10

Poor

27 Jun 2026

Joshua

Wouldn’t pay me my money back

Partner

10/10

Exceptional

27 Jun 2026

Kaye

Laundry

Family_with_children

6/10

Pleasant

22 Jun 2026

Mark

Main elevator broken
Breakfast was awful

Partner

10/10

Exceptional

20 Jun 2026

Elijah

Everything’s really nice

Family_with_children

8/10

Excellent

16 Jun 2026

MURAT

no comment

Self

6/10

Pleasant

15 Jun 2026

Judith

Out of 4 elevators 3 were down “until parts come in” and the 4th was temperamental. The front desk was told of bathroom flooding into foyer of our room from walk in shower. All the bath towels were used to mop the floor-asked to have them picked up and replaced with clean towels, which wasn’t done till I complained the next morning again.

Family

10/10

Exceptional

02 Jun 2026

Noelia

It was a great experience they are very helpful make you feel like home and if you need anything services is available right away.

Family_with_children

10/10

Exceptional

30 May 2026

Rosemary

Great place.

Family

8/10

Excellent

29 May 2026

Victor

Clean and comfortable room. Only one elevator was working and it wasn't the cleanest. Breakfast was not good at all.

Family_with_children

10/10

Exceptional

25 May 2026

Ashley

Very clean and spacious rooms. Staff was very friendly and helpful. Highly recommend!

Family_with_children

10/10

Exceptional

24 May 2026

Andrea

Clean rooms

Family_with_children

10/10

Exceptional

23 May 2026

Rado G.

Room was clean and wonderful staff. Great breakfast too

Family_with_children

10/10

Exceptional

22 May 2026

Emad

1

Family

10/10

Exceptional

18 May 2026

John

Great hotel that is newly built. Stayed in a single king room that was very spacious with a very comfortable bed. Full kitchen in the room with the exception of a stove/oven but they said burners could be available. Breakfast was good with a modest offering of hot and cold options.

Self

10/10

Exceptional

18 May 2026

Gregory

Thank you for the support and service

Self

10/10

Exceptional

16 May 2026

Tava

We had a wonderful stay! The hotel was exceptionally clean, the front desk staff were incredibly friendly and accommodating, and the room size exceeded our expectations. We traveled with 2 adults and 4 kids and had absolutely no issues with space or comfort. It’s not always easy to find accommodations that comfortably fit a larger family, so this was a huge plus for us. We would definitely stay here again!

10/10

Exceptional

16 May 2026

Enrique

A+ because of the the staff. They are amazing.

10/10

Exceptional

16 May 2026

Enrique

Top notch staff

10/10

Exceptional

16 May 2026

Enrique

Love them. If you have any concerns just bring their attention and they will accommodate most times than not. Top staff all the way from management to the rest of the staff.

Friends

10/10

Exceptional

16 May 2026

Enrique

Breakfast is amazing. You can eat as much as you want and it quality. I love the staff there. The staff feel like family now. I love that place. If you get a room where the neighbors are strange just ask for a room change. If they have a corner available take that. They will do their best to accommodate you.

Love them

Self

6/10

Pleasant

13 May 2026

Eric

The room is spacious and clean.

Friends_and_family Family

10/10

Exceptional

13 May 2026

Jennifer

Breakfast was good. The toaster wasn’t working properly.

Family

8/10

Excellent

10 May 2026

Joe

This is a revamped older property. The rooms are very nice, Evan the front desk attendant was very friendly and accommodating. The common areas are \"ok\" Breakfast is soso. Good location and good value in my opinion. I will stay here again.

Partner

2/10

Poor

01 May 2026

Natalia

We had ants in our suite - in the bathroom at first - and we brought this to the attention of the front desk. We were guaranteed a partial refund. Nobody came to clean any parts of the suite despite going back to let the front desk know the ants had now spread to the main living area. We stayed for two nights and the ants were there from the very beginning! Despite following up with the front desk multiple times, manager via phone, and hotels.com, I was NEVER issues any refunds.
The 'breakfast' that is included is abysmal, as well. There were NO plates available and staff simply shrugged and walked away. The selection of items was awful, the juice machine was broken, no to go cups available for coffee, and there were multiple parties that had pets sitting in the main area and by the food stations.

Friends_and_family Family

10/10

Exceptional

29 Apr 2026

Marc

The room was beautiful, clean up-to-date quiet I stayed here a few times

Self

10/10

Exceptional

26 Apr 2026

Sarin

One of my favorite hotel in Lowell Mass

10/10

Exceptional

26 Apr 2026

Francis

Very clean. Good breakfast.

10/10

Exceptional

25 Apr 2026

Julie

Clean room, amazing staff and feels like a home away from home. Love it here!

Pet

10/10

Exceptional

25 Apr 2026

Julie

This is my absolute favorite place to stay with my fiancé. It’s like a little apartment and so cozy and comfortable. The staff is amazing and were very loving to my dog. I definitely recommend this hotel and I will be going there every month until me and fiance find a nice home to live in in MA.

Pet

10/10

Exceptional

22 Apr 2026

Elizabeth A

The property is newly renovated and just beautiful. My room was sooo clean and the king size bed very comfortable. Beautiful bathroom and a really great shower. The front desk staff warm and welcoming and so was the housekeeping staff. It was sooo nice having a normal size refrigerator!

Self

10/10

Exceptional

20 Apr 2026

Roger

We stayed only one night and didn't explore the hotel beyond our trip from the lobby to the room and staying for breakfast the next morning, so I can't speak beyond that. But the room itself was great! Clean, very spacious, with a very functional kitchen area, a work/storage area, and a fold-out sofa for our third party member--and still lots of space in the room. Breakfast was pretty standard for a free hotel breakfast, but it was convenient, and the variety was enough for the three of us to each find something. It was within eyesight of the interstate, with several good restaurants also within eyesight. We will likely stay there again when in the area for similar business.

Partner

10/10

Exceptional

20 Apr 2026

Jaimie

Very nice and clean hotel and the staff were very helpful as well.

Partner

8/10

Excellent

20 Apr 2026

Gary

It was adequate

Self

8/10

Excellent

20 Apr 2026

Terrence

The whole experience was good. The food items were regularly available and fresh. Thank you for a comfortable stay

Friends_and_family Friends

6/10

Pleasant

17 Apr 2026

Alaina

Overall, I’m glad I stayed here. The breakfast was good. But it can be LOUD right next to the interstate, as well as the water pressure in the shower was lacking. So, you get what you pay for I guess.

Self

6/10

Pleasant

17 Apr 2026

Heather

The breakfast was poor and insufficiently supplied.

Family_with_children

10/10

Exceptional

16 Apr 2026

Karol

The hotel was clean as staff was great

10/10

Exceptional

10 Apr 2026

Thy

Didn't do breakfast

Partner

10/10

Exceptional

23 Mar 2026

Julie

The staff was so helpful and amazing! I don’t think I could ever stay at another location after this hotel. You get a large room and even kitchenette great free breakfast! Loved it!

Pet

8/10

Excellent

15 Mar 2026

Katrina

The room was very clean. I did like how they had full appliances.

Self

10/10

Exceptional

02 Mar 2026

Nancy

Friendly staff bed comfortable clean room quite

Self

10/10

Exceptional

04 Feb 2026

Sandra

Everything was spotless and staff was very helpful! Great job!

Friends_and_family Family

10/10

Exceptional

02 Feb 2026

Katie

Great service and awesome room

10/10

Exceptional

29 Jan 2026

Trisha

The room was more than we expected! Lots of space, clean, beds and pillows very comfortable, and all amenities were available.

Friends_and_family Family

10/10

Exceptional

26 Dec 2025

Surya

Clean, spacious room, responsive staff, gym was clean and well equipped, nice location

10/10

Exceptional

26 Dec 2025

Laury

We checked in at 1:00 a.m. on Christmas Eve/Christmas Day, and the staff was friendly with no issues during check-in. The room was very spacious, with plenty of space for a family of six. Everything felt modern and well maintained. Breakfast was included with decent choices, and the kids enjoyed it. The coffee was lighter than what I am used to, which may suit local tastes. Overall, everything was good, and we had a pleasant stay.

Leisure Family

10/10

Exceptional

27 Jan 2020

Verified traveler

Lovely would come again! Room was enormous and front desk were friendly.

Leisure Partner

10/10

Exceptional

19 Jan 2020

Teresa

First off, my family and I where greated with a warm welcome, a smile, and a hot coffee...She was kind, intuitive, and accommidating! So we hope to see Annisian (pregnant or not) again. Later that evening we met a 3rd shift receptionist Becky. Whos accuracy shows her knowledge of working in all different hotels through out her yrs. Becky good luck with working ur way up the ladder to owning ur own hotel. I see passion in ur eyes. U deserve it! And then the sweet breakfast host was very personable we really enjoyed conversading with her. We will bring Monkey with us next time.

Friends_and_family Family_with_children

6/10

Pleasant

13 Jan 2020

Susan

Disappointing, But Little Choice

I often stay in Radisson Hotels around the US and this was definitely the most disappointing experience I’ve had. The staff was barely professional and dour (other than the friendly maids). And, though the room I stayed in was spacious and comfortable, the decor is very drab and the entire property is quite outdated. I appreciated the fairly well-equipped fitness room, as is true at most Radisson Hotels, but there aren’t any other particularly special amenities. All that said, there aren’t a lot of hotel choices near Chelmsford, so perhaps this property survives on its location. rather than its service and offerings. If I can find another hotel next time, I will.

Friends_and_family Family

10/10

Exceptional

11 Jan 2020

Verified traveler

Pool closed it was not in the report before we booked

Friends_and_family Family

6/10

Pleasant

29 Dec 2019

ANDREW

Disappointed

Best value for the money in that area. Big suite. However bed was very uncomfortable and the tub needed some major re-caulking, Pity as it could be a really wonderful place if they would put some money into refurbishing it. It's very old and tired looking.

Partner

2/10

Poor

23 Dec 2019

Dan

It just a big name only, it is like an independent hotel !!

Leisure Friends

8/10

Excellent

18 Dec 2019

Verified traveler

It was easy to find and the room is nice. The shower pressure is a little low and the gym could update some of their equipment (reattaching cables to machine, a few more weights would be fantastic).

Friends_and_family Family

8/10

Excellent

13 Dec 2019

Verified traveler

Beautiful hotel. Breakfast was great, no dinner though.

Business Self

6/10

Pleasant

24 Nov 2019

Verified traveler

Rooms were great and clean. Lobby needs some work.

Friends_and_family Family

4/10

Poor

22 Nov 2019

Verified traveler

Property looked great on the outside but as my review stated the room was dirty.

8/10

Excellent

19 Nov 2019

Linda

I stay here when visiting my granddaughter,who lives
in areas,so she can utilize the pool.We were initially told
pool hours were from 8 AM to 10 pm. When we went to use pool at about 7 PM,we were told pool was closed due to staffing..Hours of pool should be posted on website if changes are to be made.

Friends_and_family Family

8/10

Excellent

25 Oct 2019

Verified traveler

The property was great, but my stay happened to coincide with some events going on at the hotel, and they seemed understaffed.

Friends_and_family Partner

8/10

Excellent

18 Oct 2019

JB

The facility itself is nice, and the room was comfy and spacious. The staff member at check-in was very pleasant and helpful. I think the morning crew less so -- didn't get my statement under my door, no staff at reception at first. No place to get food at the hotel, which is inconvenient. But on balance, I'd be happy to stay there again.

Business Self

8/10

Excellent

11 Jul 2019

Verified traveler

The check in clerk was confounded by customers reserving through third party providers (expedia). It took almost 30 minutes to check in

Friends_and_family Family

6/10

Pleasant

09 Jul 2019

Verified traveler

Room was ok set up like an apartment... I am disabled and reason for booking this particular hotel is it stated restaurant and bar on site... on check in discovered it was closed for renovations!!! They should of mentioned this on their website... very disappointed

Business_and_leisure Self

8/10

Excellent

28 Jun 2019

Verified traveler

The room was large and beds were quiet comfortable. There is a grand staircase that also very pretty.

Business

6/10

Pleasant

28 Jun 2019

Victor

So, so

It was ok. Key card didn’t always work.
Would of been nice to have a desk or table in the room to do some work on.

8/10

Excellent

28 Jun 2019

Verified traveler

Comfortable bed & amazing staff.
We would stay here again.

Leisure Family

8/10

Excellent

17 Jun 2019

Verified traveler

Great stay! Thanks for accommodating us, very comfortable and cozy.

Friends_and_family Partner

2/10

Poor

12 Jun 2019

Erik

Definitely not to a very high standard. Disappointed for sure.

Family

10/10

Exceptional

25 May 2019

krishnan

Room size are nice but need lot of renovation I like the room size

Friends_and_family Family_with_children

8/10

Excellent

24 May 2019

Verified traveler

Very polite staff easy check in
Clean room
Great location

Friends_and_family Family

10/10

Exceptional

20 May 2019

Verified traveler

The lobby was nice.
The room was excellent.
The restaurant was a bit far from the hotel.

Friends_and_family Partner

8/10

Excellent

19 May 2019

Verified traveler

Loved our spacious room/suite! All the stays of home for our part of 4!

Leisure Family_with_children

10/10

Exceptional

06 May 2019

Verified traveler

We stayed in one of the studio suites and it was incredibly spacious and comfortable. The staff was friendly and courteous throughout. I have no complaints except for nitpicks like wanting a slightly larger refrigerator and a greater number of outlets.

Business_and_leisure Family

10/10

Exceptional

01 Apr 2019

B.John

Very nice and comfortable place to stay with a friendly front desk staff.

Business Self

6/10

Pleasant

25 Mar 2019

heather

The staff were nice, but the place was run down

Family

8/10

Excellent

07 Mar 2019

Martin

Excellent enjoyable stay

The front desk staff Janet was amazingly helpful and friendly

Partner

6/10

Pleasant

18 Feb 2019

Verified traveler

Location-wise this was perfect for us visiting family in the area. The hotel is older no matter how you slice it. The staff are wonderful. Always happy. The furnishings are outdated, the carpets are old and stained, the wallpaper is peeling pretty much everywhere. I booked this hotel over another in the are la because they had a pool. The first night we get there we find out the heater had broken for the pool and it was frigid. By the second day it was ok and the third it was perfect. It seems like the beds are hit or miss. We stayed in one room for two nights until we couldn't take it anymore and asked to be moved. They agreed and moves us, and upgraded the room as well. They also comped us breakfast for a day at their restaurant. Which was very nice. The rooms are oddly dark. There aren't enough lamps in the rooms to actually light them up if you want to. You can also see that none of the large furniture items have been moved in a long time and vacuumed around. There is an outline of dust everywhere in the room. There are mildew marks in the shower of both rooms we stayed in. I don't think we will stay here again. There are newer hotels in the area with very similar price tags that offer free breakfast , which was something that we did miss. I can't thank the staff enough especially Janet for dealing with our complaints with courtesy.

Friends_and_family Partner

10/10

Exceptional

25 Jan 2019

Verified traveler

Room was very clean and staff was very helpful. Would recommend and stay again.

Business_and_leisure Self

10/10

Exceptional

14 Jan 2019

Verified traveler

Nice to have bar/restaurant as well as pool and exercise room. Some parts of the building showed some wear but it was very clean and well kept. There was new staff at the desk which slowed down check in/out and they were very friendly and polite.

Business Self

10/10

Exceptional

12 Jan 2019

Lisa

The rooms were spacious and very clean. The pull out sofa beds were in rough shape, though. It was impossible to sleep comfortably on them. We stayed here because the kids wanted to go swimming and the pool is great! Everyone had a great time. Hope to stay again!

Family

8/10

Excellent

12 Jan 2019

Rckrllrfg

The room was spacious! It had a living area, kitchenette. The room was divided by the unit that the TV sat upon.

As for the condition of the property, one can tell that it has seen better days. There were a number of patch jobs, especially in the elevator.

I would stay here again.

Business Self

6/10

Pleasant

04 Jan 2019

Andrew

Needs updating

Still the best value for the money in that area. The rooms are good sized, but the carpet is worn, and everything is very old. The rooms definitely need to be updated.

Family

6/10

Pleasant

27 Dec 2018

Verified traveler

Nice Staff, Tired Hotel

First, the staff were very nice: polite, friendly and helpful. But the hotel itself just has the look and feel of being forgotten from the 70s or80s. The elevator's brass walls were coated in something I did not want to touch... nor did I have to when it broke down one morning. The furnishings in the rooms are worn and tired also. Add to that that the location is the back of this little strip mall, there really is nothing here that truly entices you to want to stay again.

4/10

Poor

27 Dec 2018

Verified traveler

I called the hotel directly to book a room and was put on hold for 20 minutes before I had to book thru expedia. The room I booked said it slept 5 but it did not. When I checked in he said he gave me 2 queens and a cot. he did not because I booked thru expedia I was locked in. the pull out couch was in very bad shape and my grandson ended up not sleeping . they brought us a cot in equal condition. there was limited breakfast and no decaf coffee. They were snobby and charged toooo much for what they offered!

2/10

Poor

22 Dec 2018

Michael

Horrible

Had to move room do to smell also new room I went to had holes in the chair in room no pressure in the show the water was dribbling out

10/10

Exceptional

19 Dec 2018

Dwava

Love this place

Super nice staff love this place

10/10

Exceptional

15 Dec 2018

Verified traveler

Great nice people room was good wish the food area stayed open later

6/10

Pleasant

26 Nov 2018

Tammy

Okay

Queen bed was hard and sunk in the middle, pullout mattress very thin, pool and decking dirty, breakfast very expensive for what we had

Family

10/10

Exceptional

17 Nov 2018

LindaDearheart

I just loved the nostalgic feeling as soon as you walk in. The location is great and the staff is very helpful and so nice! I would highly recommend this hotel!

Friends_and_family Family

10/10

Exceptional

16 Nov 2018

Margaret

beautiful rom

Family

8/10

Excellent

05 Nov 2018

Verified traveler

Would stay again

Everyone was super nice! The room was clean and way bigger than we expected. Super comfortable and nice. The bathroom was perfect size! There was some updating that needed to happen, like a light that was broken, but it’s such a beautiful location, and everything else was enchanting!

Partner

8/10

Excellent

05 Nov 2018

RING

Nice size room...fits 4 comfortably with a pull out sofa. Sadly the pool closed 4hrs early without explanation. Will stay again.

10/10

Exceptional

04 Nov 2018

David

Trip to Boston

Great stay, friendly staff, very enjoyable stay. The staff could not do enough for us.

2/10

Poor

01 Nov 2018

Disappointed

Room smells like smoke, crack pipe under the mattress, enough said.

6/10

Pleasant

01 Nov 2018

donald

high priced

completely avaerage. not worrh 200

10/10

Exceptional

29 Oct 2018

Rebecca

Comfortable and spacious

Loved the suite for my family of 4! Plenty of space for us and nice kitchenette. Clean overall. Pool was nice

Family

2/10

Poor

29 Oct 2018

Rigoberto

Room was humitidy and bed was no change blankets

6/10

Pleasant

26 Oct 2018

Verified traveler

Nice Friendly Staff, Hotel Needs a Good Cleaning

The staff was very nice and helpful. The hotel was fairly dirty overall. The elevator is very old and very dirty. My bathroom was dirty and had long black hairs in the shower and bathroom floor. The rooms are outdated leave much to be desired. I almost asked for my money back but figured it wasn't worth the hassle.

10/10

Exceptional

22 Oct 2018

Sydney

Great stay at the Radisson

Stayed at the Radisson due to the gas line explosions in my area. Everything was perfect! Staff were very friendly, our request for an accommodation was made, room was super clean and excellent. There isn’t a negative thing I could say about the hotel itself.

Family