Name: Best Western Plus New Englander
Address: 1 Rainin Road, Woburn, 1801, US

6/10

Pleasant

05 Aug 2026

Brett

An OK property with great staff.

The hotel is Ok. It’s a bit old and a bit worn. The room was small and the bathroom was tight. The bed had the awful half size pillows and the A/C was loud. But it was very clean and reasonably comfortable. Restaurant next door was great and only a minute’s walk.

But what I will give the property a big plus for was the front desk staff. Check in was quick and courteous. Very friendly. We had a minor problem with the room(cigarette smell) which the desk fixed immediately and was incredibly apologetic. These things happen and we immediately got a new room. But the fact that she took it so personally that we weren’t happy really stood out. Kudos to your staff! Problems happen but how you fix them makes all the difference.

8/10

Excellent

04 Aug 2026

MORGAN

Nicely priced, just outside Boston.

10/10

Exceptional

03 Aug 2026

Marylaine

La chambre était propre
Le déjeuner était bon et différent
Le personnel était très gentil

10/10

Exceptional

03 Aug 2026

Victor

Amazing workers the room and amenities were amazing would definitely recommend

4/10

Poor

03 Aug 2026

Paul

DO NOT BELIEVE THE 'EXCELLENT' RATING!
This is a very dated hotel and the upkeep on it is terrible:
-bed sheets were dirty and worn through
-squished spider on the ceiling
-mold on lampshades/rust on lamp fixture
-peeling paint on bathroom ceiling
-wobbly toilet seat

Only stayed one night 'luckily' for us our second night was cancelled due a minor family emergency we had to return back home for.

Simply put, do not stay here unless/unitl it gets redone.

10/10

Exceptional

02 Aug 2026

Leny

I love the room. Im just hoping the front should have the big name of the hotel,,,

8/10

Excellent

02 Aug 2026

Min

Family friendly

10/10

Exceptional

02 Aug 2026

Brittany

Clean room, helpful staff, and a yummy breakfast buffet.

6/10

Pleasant

02 Aug 2026

lacey

Room was decent. Water spots on the ceilings and strong odors in the hallways. Plumbing also seemed to be an issue. Toilets didn’t want to flush properly and the showers and sinks had trouble draining. Breakfast was good and bed was comfortable.

8/10

Excellent

31 Jul 2026

Christie

Air conditioning kinda sucked but overall the stay was nice. Clean room, breakfast was good and the staff were nice.

Shared microwave was kinda lame but it was never busy.

2/10

Poor

31 Jul 2026

Adan

We were visiting from San Diego on a road trip after several hours of driving would decide to stay at this hotel made a mistake on the booking. I called Expedia to see if they can help me out with the booking. They said the hotel needed to approve the refund, hotel never approved it. They charged me for the day and I didn’t stay not even a partial refund, called Expedia again and they couldn’t help me either so I ended up booking another hotel in another city. Very bad customer service understood it was my fault, but they couldn’t do anything for me at all.

10/10

Exceptional

31 Jul 2026

Julio

Room clean, helpful staff, breakfast buffet amazing . Parking awesome . Overall 10/10

2/10

Poor

29 Jul 2026

Benoit

The hotel itself was clean and the rooms were comfortable. Breakfast and parking were convenient and the location was good for accessing the Boston area by car.

Unfortunately, our stay was seriously affected by major room assignment and communication issues. We booked two rooms for our family, but there was confusion at check-in about which rooms we were supposed to receive. Later that night, while my family was sleeping, someone attempted to enter our occupied room. My wife had to get up and answer the door while our children were in the room. Afterward, hotel staff questioned why we were in that room, even though it was the room assigned to us.

The General Manager did apologize afterward and acknowledged the problems, but the experience was extremely stressful. A hotel’s most important job is providing guests with a safe and reliable place to sleep and unfortunately that was the area where this stay failed the most.

The property itself was clean and had good amenities but the room assignment issues and the privacy/security concern had a major impact on our stay.

6/10

Pleasant

27 Jul 2026

Trinity

The doors to each room are so bloody loud… and no one really cares about letting them slam. Listened to people slam doors and shout down the hallway until after midnight and then it started again around 0545.

10/10

Exceptional

27 Jul 2026

Kathy

What I would expect for the price. Nothing amazing, but nothing that bad to bother complaining about. Overall it was clean and comfortable for a two night stay. Of course it's a bit outdated, but nothing out of my expectations. Staff was nice.

8/10

Excellent

27 Jul 2026

Lorna

Overall the property is very clean. A little out of dated. Because of the carpet the room had a very strong dirty stinky smell as soon as you open the room. The bed was a little uncomfortable had to sleep feet to head because the to the head oard side the bed is sinking. The room is missing a microwave and hair dryer , the tv did not worked and they couldn’t say why or came to check it out. The cool part was the indoor pool and that it had a shallow area for kids , the staff is very friendly and attentive. The breakfast is okay not much variety every day. We stayed for 2 nights

8/10

Excellent

26 Jul 2026

Maximo

I enjoyed the stay. It was clean, staff was nice. I only complaint is the hot water not working on my last night.

10/10

Exceptional

25 Jul 2026

Steven

Le petit déjeuner

10/10

Exceptional

24 Jul 2026

Esther

Easy to access and convenient for travel into Somerville & Cambridge. Hot breakfast had good varíety.

6/10

Pleasant

23 Jul 2026

Kathleen

The fire alarm went off at 02:30, then again at 07:30, nobody explained anything about the false alarms. Each floor has a different smell, not pleasant. Our room smelled like dogs and like sour laundry. The sheets were not changed during our stay, trash was not emptied in the rooms and I had to ask 2x for clean towels . I will say the breakfast was good, buffet style.
I have stayed there a few times but, not again.

10/10

Exceptional

22 Jul 2026

Siva Prasad

Staff is friendly and property is clean

10/10

Exceptional

22 Jul 2026

John

Really amazing hotel. Didn’t expect this nice a hotel from Best Western. Staff is incredible. Amenities and locations are the best. Will stay here again.

10/10

Exceptional

22 Jul 2026

LaQuita A

Nice hotel. Front desk Indian lady was rude my entire stay. Hotel rooms nice tho.

Self

10/10

Exceptional

21 Jul 2026

Jamal

Un hôtel tranquille pour les familles.

Family_with_children

8/10

Excellent

21 Jul 2026

Mehmet

After 11 hours international flight we want to stay and rest for other day.Rooms are clean,Breakfast is good location is good,Staff are nice.3:00 am in the morning fire alarm go on.It was a false alarm.
we could not sleep again and alarm go again 6:00 am in the morning false alarm. We could not rest other than that everything was good.

Partner

10/10

Exceptional

20 Jul 2026

Craig

Clean room and nice enough hotel to base ourselves for the World Cup the sports bar beside it was really good.

Friends

2/10

Poor

16 Jul 2026

Timothy

Two fire alarms, once at 2:45 am and then again at 7:30 am was intolerable.

10/10

Exceptional

16 Jul 2026

Chun Sheng

Fire alarm ringed at midnight and morning.

Family

6/10

Pleasant

15 Jul 2026

Natasha

Overall the only good thing about our stay was the beds were comfortable, the rooms had several features missing or that didn't work or housekeeping had not completed their clean. The fire alarm went off in the middle of the night and there was no direction or communication from staff during this event of at 7am in the morning when the alarm went off again. There was no effort by staff to enquire as to how our stay was and they were overall unfriendly. As much as I enjoy staying at Best Westerns I will not be staying at this location again.

Business

6/10

Pleasant

15 Jul 2026

Donna

Breakfast was great, The fire alarm went off at 3am and again at 7:30am which made for a unrestful night.

Friends

10/10

Exceptional

15 Jul 2026

Daniel

One of the most pleasant stays we've had in a long time. Staff was universally polite and accommodating. We appreciated the fact that our room was straightened up and \"refreshed\" after our first night. The bathroom is a little \"tight,\" but everything was spotless. Great experience; we'll be back!

Friends_and_family Family

8/10

Excellent

15 Jul 2026

nicolas

just need to add microwaves to rooms

Business

10/10

Exceptional

14 Jul 2026

Reginald

Hotel is very clean with friendly and very accommodating staff.

Friends_and_family Family

6/10

Pleasant

13 Jul 2026

Madelin

Nice staff, good for a quick stay!!!

Partner

6/10

Pleasant

13 Jul 2026

Triffany

Room smelled smoky and sweaty, and the carpet looked like it hadn’t been cleaned in a long time. The couch was also visibly dirty. Breakfast was good. Although it’s supposed to be a non-smoking hotel, there were smoking chairs right by the door near the parking, which made the area feel uncomfortable. There was a time where people smoke weed.

Friends_and_family Family

4/10

Poor

13 Jul 2026

Marissa

The rooms are falling apart and not cleaned well. The beds are also old and uncomfortable.

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

Sha

Absolutely loved our stay here! We enjoyed the pool and breakfast. It was just enough for our family with small children. The little play area was a great added touch. We also enjoyed the restaurant attached to the hotel.

Family_with_children

6/10

Pleasant

10 Jul 2026

Jeremy

It was okay, definitely an older hotel there was a bettle in one of our rooms and bed was uncomfortable.

Family_with_children

8/10

Excellent

09 Jul 2026

Joseph

I definitely loved that there was complementary breakfast with a good variety and free parking. My real only complaint is that the room definitely needed an upgrade and the carpet changed. Otherwise great staff and great location.

Friends

10/10

Exceptional

08 Jul 2026

Laurie

Exactly what I needed for a quick stay. I was down for a doctor's appointment. I will definitely be booking again when my surgery is scheduled.

Friends_and_family Friends

10/10

Exceptional

07 Jul 2026

julio

Todos sus servicios fueron excepcionales

Family_with_children

10/10

Exceptional

06 Jul 2026

Daniel

Fantastic

Self

6/10

Pleasant

01 Jul 2026

Allison

This is definitely a budget hotel option and that’s what it feels like. It was fine for a night but wouldn’t have worked for us on a longer basis. Room and Bathroom in particular could have been cleaner and in better repair, 3 tiny pillows on each bed rather than full size pillows for some reason. I would not go back but for the price it’s basically what I expected.

8/10

Excellent

29 Jun 2026

john

found this place when looking for a location outside of Boston for weekend baseball games at fenway. Overall very good location, staff was friendly, rooms were clean, complementary breakfast was pretty good, we would stay again.

Friends_and_family Family

6/10

Pleasant

28 Jun 2026

Briana

Nice place but the pool was filthy , was excited to use it hence why I booked there and the pool had stuff floating in it and a layer of oil on top so that was a bit disappointing

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

Feng

clean room, friendly staff, and well-prepared breakfast.

Friends_and_family Family

8/10

Excellent

28 Jun 2026

Thomas

It was good

Partner

10/10

Exceptional

24 Jun 2026

Rene

Dirty room, smashed cookies under the desk and garbage in the ice bucket. Smashed insects on the wall and god knows what we missed!

Family

10/10

Exceptional

20 Jun 2026

Karen Faye

friendly helpful staff , no bar at the hotel but the bar at the front has all you need food and drink wise

Partner

10/10

Exceptional

17 Jun 2026

Mary

Friendly staff

Family

4/10

Poor

16 Jun 2026

Karen

The hallways were dirty, not only worn and old, but they were not even clean. Torn furniture in room, checked out after just one day, earlier than expected. Could not even stay longer.
Staff however, were very pleasant.

Self

10/10

Exceptional

14 Jun 2026

Cristian

I Think your doing good work.

Partner

10/10

Exceptional

14 Jun 2026

theresa

Staff was super helpful & pleasant. Good breakfast. Clean rooms. Only downside was the pool was being fixed & not available. Near a popular sports bar & other restaurants.

Partner

10/10

Exceptional

13 Jun 2026

Sanjay

Had everything as advertised.

10/10

Exceptional

12 Jun 2026

Rui

Nice room just no microwave. There is a communal microwave near front desk.

10/10

Exceptional

11 Jun 2026

Ludwight

This hotel is a great choice, offering free parking and a complimentary breakfast to make your stay even better.

Family

8/10

Excellent

09 Jun 2026

Savanna

We had an overnight flight so came dragging into the hotel around 12pm asking about an early check-in. The staff was so kind and helpful, asked us if we could wait for 30-45 minutes and got us right in. The hotel was relatively quiet, there was always coffee available,and the rooms were clean. The toilet was a little noisey when flushing and if you're a gym rat, the fitness center was a little underwhelming, but overall a great place to stay. Its right next to a restaurant, and the food there was amazing. Wish we had gotten another room there for the night before the flight instead of the other hotel. Will be returning on the next trip out.

Partner

10/10

Exceptional

09 Jun 2026

Joseph

Clean room

Family

10/10

Exceptional

09 Jun 2026

Lisa

Breakfast was very good. Room was very comfortable

Partner

8/10

Excellent

08 Jun 2026

Frank

First breakfast the waffle dispensing machine was not working, I had to go to the front desk to get someone to help. It was finally fixed after a couple of tries. The lids for coffee were empty and the help refilled the lid dispenser with more coffee cups. I found the lids and put them out, a customer thanked me.
The breakfast was good, better than most.
Front desk good.

Partner

10/10

Exceptional

07 Jun 2026

mary

The hotel was clean and neat, breakfast was good and the staff was very helpful!

Partner

6/10

Pleasant

07 Jun 2026

Grace

The beds were comfortable. The alarm clock next to the bed was covered in dust, the outlet next to one of the beds didn’t work at all, and our bathroom didn’t have a handle on the inside! We couldn’t shut the bathroom door all the way, Just wild! My biggest complaint is you can hear every door shutting in the hallway, we came to stay after a surgery and tried to nap, it was impossible, every few minutes you could hear a door slam. The positive is the woman at the desk was absolutely lovely and breakfast was very good.

10/10

Exceptional

06 Jun 2026

Kenneth W

Everything was just fine

Family

10/10

Exceptional

05 Jun 2026

Paul

Solid cheap place to stay

Family_with_children

8/10

Excellent

04 Jun 2026

Kathleen

Good breakfast, good location, good price.

Partner

10/10

Exceptional

02 Jun 2026

Happiness

Nice breakfast. Nice staff. Convenient location.

Partner

10/10

Exceptional

01 Jun 2026

Jenifer

Just stayed overnight for work; overall, it was just what I needed. Room was very clean, although sink was cracked (didn’t leak), and the hotel itself felt safe. Check in and out was very easy. Good value!

Business

2/10

Poor

01 Jun 2026

Laura

The rooms were very very dirty. We were given our first room and there were food crumbs, in bunches, all over the front of the bed. Lots of crumbs were underneath the bed. You could just tell that there was no vacuuming happening. The bathroom had tons of hair. After displaying our concern, they gave us a second room, only to find the bed sheets NOT changed, full of stains, hair and dirt. Then they gave us the 3rd room and that was OK, not the cleanest but OK. It was already past 11PM and we were beyond tired. Terrible place to stay. Very very dirty,.

Partner

10/10

Exceptional

30 May 2026

Rosanne

The stay was perfect.
The only surprise was the additional $25 security charge at checkin .
I did not see that noted in the reservation steps.
It’s supposed to be refunded after the room is checked.
I will follow up in 48 hours if I do not see a credit to my charge account.

Partner

10/10

Exceptional

26 May 2026

Andre

Nice place. Breakfast was great. Definitely returning

Family

10/10

Exceptional

26 May 2026

Dale

Clean ,good breakfast, friendly staff, close to the high way

Family_with_children

8/10

Excellent

25 May 2026

edgardo

clean room goodbreakfast friendly staff

Business

6/10

Pleasant

25 May 2026

Nufile

.

Family_with_children

10/10

Exceptional

24 May 2026

Lawrence

This is the best place I stayed. Clean room. Great staff. Breakfast is very nice.

Friends_and_family Family

6/10

Pleasant

24 May 2026

Kallie

Rooms were clean, nice hotel in general but no hot water.

Family_with_children

8/10

Excellent

22 May 2026

Jerry

Room was updated. Location is close to restaurants, public transportation. Wanted to book again after visiting other areas, but the price shot through the roof and we found another place.

Family

8/10

Excellent

22 May 2026

David

The room was very clean and I enjoyed the breakfast.

Self

2/10

Poor

21 May 2026

Rachel

I rented two rooms for this location. First problem with the first room was the drain wouldn’t work to take a bath. Also smelled like mildew in our room. They moved me to another room and someone opened our door three times with their key, thankfully I had child lock on. I ended checking out early. Other room we had with family in it had no hot water in two of them rooms they gave me

Friends_and_family Family

8/10

Excellent

20 May 2026

Prissna

Good parking. Clean room. Breakfast was below average and not your typical options. Close to public transportation.

Partner

10/10

Exceptional

20 May 2026

Wenwei

Clean, quite , convenient location

8/10

Excellent

18 May 2026

John

Clean rooms , friendly staff and thr location of the hotel is very convenient and not far from the airport or downtown

Friends

8/10

Excellent

16 May 2026

Lori

Staff very welcoming and friendly. Breakfast was excellent along with the staff taking care of the breakfast area. We'll stocked and fresh.
Hotel was clean, little outdated but many families and travelers.
Easy access to many attractions in Boston.

Family

8/10

Excellent

16 May 2026

Sharon

Appreciated being able to check in early. Even though there was a fee, it was helpful

Family

6/10

Pleasant

16 May 2026

Vatcharapan

Amenities- great
At night - noise came right in my room since there is a gap at the door
Toilet- extremely loud flush

Family

10/10

Exceptional

16 May 2026

Nasiba

The breakfast was great and the parking was great too!

Family_with_children

8/10

Excellent

14 May 2026

Tawa

Great place. Breakfast was not the best, but it was free. Parking can get pretty full in the evening. But overall, it was a good place.

Friends

10/10

Exceptional

13 May 2026

cheyenne

The friendly staff

8/10

Excellent

12 May 2026

Brianna

Room was very clean, did get some dirty towels though. Breakfast was good, wasn’t very fresh. Staff was nice and parking was good.

Partner

10/10

Exceptional

10 May 2026

harshad

The breakfast was outstanding and never has such excellent breakfast.the varieties were many choices and healthy. Everyday there was a different breakfast menu. Thecattendant was very cooperative and helpful.
The front desk was very welcoming and helpful.
The beds were very comfortable.
The soap was too Good with very citrus smell.
I could not find anything lacking in the hotel. This hotel was cheaper by 10% than other Best Western hotels.

Family

4/10

Poor

10 May 2026

Nicholas

Breakfast way OK got a mouthful of moldy potatoes both mornings
Room was scattered with all kinds of hair and boogers

Friends_and_family Family

10/10

Exceptional

08 May 2026

Karen

Excellent stay especially for the price!!
Clean and comfortable room, along with a great breakfast!

Self

6/10

Pleasant

06 May 2026

Marc

We checked in and went to our room 402….next to the elevator and stairway. It was clean overall. We were kept u until midnight with loud teeenagers running the hallway and going in and out of each others room. Called desk but no answer.
We we checked out before 6am we were given a receipt with a hand written amount that we paid!!

Partner

10/10

Exceptional

06 May 2026

Benjamin

Safe and easy parking lot on site. Restaurant/bar right next door. Stayed here before flying out of Logan for a night. Quick drive to the airport.

Partner

10/10

Exceptional

04 May 2026

Lori

It was clean and simple. Comfy bed. Breakfast was great. They have a cute little table set up with trains for kids.

Family_with_children

10/10

Exceptional

03 May 2026

Sarah

Clean, helpful staff, breakfast and parking.

Family

10/10

Exceptional

03 May 2026

Neena

Great breakfast!

Partner

8/10

Excellent

30 Apr 2026

John

We stayed two nights. Coffee was not replenished for the second day.

Partner

6/10

Pleasant

28 Apr 2026

Chandler

I have stayed here before. Location is great for what I attend. I don’t even look for other properties. This is my go to. This year they charges me $50 USD for an early check in. A 3 hour early check in. I got there at noon!! So $50 for 3 hours? Room was already available, it’s not like it wasn’t ready. So disappointed.

10/10

Exceptional

28 Apr 2026

Ellen

Loved it!

Family

6/10

Pleasant

28 Apr 2026

Karen

The parking lot had ample parking space and was easy to get to the interstate, there was a decent restaurant attached to the front of the hotel, and an indoor swimming pool. The room was clean, but the furniture in the room, such as aThe parking lot had ample parking space, there was a decent restaurant attached to the front of the hotel, and a indoor swimming pool. The room was clean, but the furniture in the room, such as a chair and the armoire are dated and stained as far as a curtains, which is a shame. The bed was really, really comfortable though.

Self