Name: Hilton Boston Woburn
Address: 2 Forbes Road, Woburn, 01801, US

10/10

Exceptional

19 Jul 2026

chase

Great stay.

4/10

Poor

19 Jul 2026

Sebastian

1st room 740 the door lock was not working so I had to go back down to the desk to switch rooms.
2nd room was poorly cleaned, shampoo from the previous guest in the shower, the shower only had a curtain but no liner, the hallways felt dirty and old… and the garage… I would not feel comfortable sending my wife alone.
Just not what I would expect from a Hilton and Expedia vetted hotel.

Family_with_children

2/10

Poor

18 Jul 2026

Julie

I requested to have my room cleaned 3 days in a row, and it was never done. I left a day early for this reason. Had to order/request towels be delivered Monday evening, I waited until midnight, and no towels arrived. I finally asked a housekeeping woman in the morning. ‘John’ at the front desk has to improve his customer service attitude. He got snippy with me; after bringing up the towels Tuesday night and emptying the garbage, I had to call down to the desk, because the tissues ran out.
I brought this to the attention of the supervisor, who promised it would be taken care of; Wed., Thur., Friday pass, with no service. I left Friday afternoon, instead of staying through Saturday, as I had originally planned.
Rest of the hotel staff very friendly and helpful.

Self

10/10

Exceptional

18 Jul 2026

Dennis

clean and convenient. nice bar in the lobby.

Friends_and_family Family

10/10

Exceptional

18 Jul 2026

Marie

Clean room

10/10

Exceptional

15 Jul 2026

Jose

All good

10/10

Exceptional

15 Jul 2026

Solaika

Nice place and good services

10/10

Exceptional

14 Jul 2026

christopher

All of the above was great 👍 👌

Self

10/10

Exceptional

14 Jul 2026

Shalewa

My room was clean and the staff was amazing

Family_with_children

10/10

Exceptional

13 Jul 2026

Brendaliz

A beautiful hotel. I wish they kept the restaurant and bar open later than 11:00 pm especially on a Saturday. The sink and the toilet were lower than expected, but everything else was perfect. Good location. My husband and I stayed for one night. We didn't want to book a hotel close tho the TD Garden because they were expensive and this hotel was affordable. It took us about 20 minutes to drive to the TD Garden to see Shakira's concert.

Partner

10/10

Exceptional

11 Jul 2026

Mary

Great place

4/10

Poor

09 Jul 2026

Jason

My AC did not work very well. The first night I was there, someone came in the room to fix it. Did not help at all.so that night I got a fan to use from a friend's house that lived near by.
So the next day I asked again to get it fix, no one came the next day. They said that I would get points added to my account since I am a honor member with Hilton. Have not seen the points. Ask to get reimbursed, they said I could not cause I booked with a third party. So all in all not the best experience.

Friends_and_family Family

8/10

Excellent

07 Jul 2026

Kimberly

I loved everything about this Hilton ... This property exceeded my expectations.. very happy with the service

Family_with_children

10/10

Exceptional

06 Jul 2026

Alan

staff were helpful and premises was very clean

Friends

8/10

Excellent

06 Jul 2026

Christina

My family loved the atrium with indoor pool and pool table.

Family_with_children

6/10

Pleasant

05 Jul 2026

Maria

Staff was great.

Partner

8/10

Excellent

05 Jul 2026

Roger

The breakfast was terrible. The turkey sausage was dry and shriveled up. The omelette was nasty and I couldn’t eat it because it smelled spoiled. The fruit was the best thing but the pineapple was hard and not ripe. The pancakes looked like the frozen section ones. It was not worth the money. We paid $60 for this. Never again!

Partner

2/10

Poor

05 Jul 2026

Marvin

It’s such a great place to stay at. The one thing that I didn’t like was that they over charged me. I payed for the booking and once I got to the hotel they charged me extra.

Self

6/10

Pleasant

05 Jul 2026

Gul

Was a pretty hotel but very busy. Rooms and baths could be cleaner for a fancy hotel. Bath utilities had issues and were not fixed. Had a danger warning one of the days. Breakfast was not complimentary.

Friends_and_family Family

8/10

Excellent

05 Jul 2026

Jesse

Pool was freezing cold, shower/tub took 30min for the water to drain

Family_with_children

8/10

Excellent

04 Jul 2026

Jesse

The two things is the pool was pretty cold, and our shower drain and toilet was not draining very well. Needs some attendance

Family_with_children

6/10

Pleasant

03 Jul 2026

Jessica

Staff was super friendly. Room was really nice. Parking is free.
The TVs- they aren't smart tvs, so you can't watch your streaming services. Big let down when it's common for hotels and you are a \"watch TV to fall asleep\" person.
Pool closes at 8pm. Pretty early, in my opinion. The rooms have balconies that open into the lobby of the building, which has a full restaurant (closes food at 10pm) and bar (closes at 11pm). The bar had a party (assuming for a World Cup game) that did not stop at 11pm, but continued until after midnight. With the balcony doors shut, it was still like you were in a bar full of drunk people. Why close the pool at 8pm if the bar can be rowdy until after midnight?

Family

2/10

Poor

03 Jul 2026

Jose

My bathtub was clogged and the water wouldn't drain; I let them know, but they never checked it!
false alarm at 7 am and then they have to evacuate everyone!

Family

10/10

Exceptional

29 Jun 2026

Lillian

Stayed a weekend with the family. Staff were friendly. Rooms were clean. Overall, very happy with my stay.

Family

10/10

Exceptional

27 Jun 2026

Eric

Its was nice. Use exercise room and coffe was provided in morning.

10/10

Exceptional

27 Jun 2026

Johanna

The atmosphere.

Partner

10/10

Exceptional

25 Jun 2026

Igor

Pretty good but price could be lower

Partner

6/10

Pleasant

24 Jun 2026

rory

The bathroom was not the best. Tub was pretty gross. Luckily it was a short stay and we only used it for a quick rinse. A towel had a big black stain on it. The pool area was freezing and pool itself was freezing. But clean it good atmosphere. Towels at the pool were loin cloths so bring your own. The tv was so basic (welcome to 1995). The bedspread had a red stain on it which was a bit gross. And they were horribly uncomfortable. But that’s a personal preference maybe. There are very few outlets in the room and lacked bedside tables.

Family_with_children

10/10

Exceptional

21 Jun 2026

Johnny

Was there on business so really just spelt the days/nights we were there. The hotel looks old from the outside, but updated on the inside. Breakfast was well priced with nice options. The room was clean and the bed was comfortable. Friendly staff and plenty of parking. Only problem we had was although there were four elevators, only three were working. At times only one was working. Had to walk down from the 9th floor at one point. But that was the only problem I had, other than it was a nice stay.

Business

8/10

Excellent

16 Jun 2026

Gregory

My wife and I enjoyed the breakfast selections and the staff. It was excellent.

Partner

10/10

Exceptional

15 Jun 2026

justin

Courtyard style balcony overlooking the pool and restaurant were cool as!

Friends

4/10

Poor

14 Jun 2026

Brenda A

Didn’t request a handicapped room. Received one. Shower not clean. Room air was running hot. Will not stay again

Partner

10/10

Exceptional

13 Jun 2026

JOSEPH

The staff was very helpful.

10/10

Exceptional

13 Jun 2026

Laura

The young lady at the front desk was amazing and so friendly. The room was clean and the bed comfy. Loved the Crabtree and Evelyn products...

Partner

10/10

Exceptional

12 Jun 2026

ryan

Amazing time

Partner

8/10

Excellent

12 Jun 2026

Melissa

Spent a night here it was a decent stay. Only issue I had was the ac didn't seem to be working properly in the room and never got cold so I had a hard time sleeping.

Partner

8/10

Excellent

11 Jun 2026

Tamara

No free breakfast. Everything else was great.

Partner

10/10

Exceptional

10 Jun 2026

Jareliz

Very nice Hotel. It was clean and a nice area, I like that its kind of hidden and not to far from the city and all the fun activities.

Partner

2/10

Poor

09 Jun 2026

Tamika

So I called and asked if the pool was heated and I was told yes before even booking. Then I come to check in contactless like the offered me and once I stepped in the building the check in didn’t
Work so went to the front freak where the worker was rude then gave me a different room then I asked for I had to change rooms twice. The I go to the pool discover the pool is cold indoors then a staff told me I couldn’t get in. So I left went to get food reported the incident. Worst experience ever

Partner

10/10

Exceptional

09 Jun 2026

Kennedy

The staff was very helpful and the hotel was clean and well maintained.

Friends

10/10

Exceptional

08 Jun 2026

gerald

Clean room, easy check in and check out… good location to highways…

Partner

10/10

Exceptional

08 Jun 2026

Genice

Nice lobby and bar
The outside of the building is plain and boring so once inside it is surprising

6/10

Pleasant

08 Jun 2026

Diamond

Housekeeping was terrible didn’t clean rooms nor would they brings towels and trash bags to room after asking multiple times

Friends_and_family Family

6/10

Pleasant

08 Jun 2026

LaShawn

The bathroom tube was dirty, and the drain was clogged. The water pressure was awful, but the water was hot. Overall the room was nice. The hotel is beautiful and maintained except the elevator was only one was working. The pool water was cold. Also. The bar by the pool never open. The amount of money you pay the rooms the housekeeping staff did not clean the room, I stayed there for 3 days and my room was never cleaned or given fresh towels, which was ridiculous.

Friends_and_family Family

10/10

Exceptional

07 Jun 2026

austin

Awesome place with an amazing restaurant attached

Partner

2/10

Poor

07 Jun 2026

Joseph

I stayed at the Hilton in Woburn, Massachusetts from June 4th–7th and this was one of the most disappointing hotel experiences I’ve had in years of traveling between Florida and Massachusetts. For nearly $600, I expected a clean room, functioning utilities, and professional customer service. Unfortunately, this property failed in every category.

Check-in was disorganized and unwelcoming. Once we entered the room, there was a strong musty smell and visible stains on the bedsheets and pillowcases. The room did not feel properly cleaned or maintained.

The biggest issue was the water. We only had extremely hot water with no cold water at all. The next day I reported the issue to the front desk expecting maintenance to fix it or for us to be moved to another room. Neither happened. No solution was offered, no follow-up was made, and no urgency was shown by staff.

After two nights of dealing with these issues, we decided to check out early and book another hotel. What made the experience worse was that during checkout, the first thing I was told was they would not accommodate any adjustment for the early checkout, despite the unresolved problems with the room.

This experience fell far below the standard I expect from a Hilton property. Cleanliness, maintenance, and customer service at this location need serious improvement. I hope management takes this review seriously and works to make this right for future guests.

Family

10/10

Exceptional

04 Jun 2026

Peter

Clean rooms, helpful staff, and convenient dining facilities on the property.

Family

6/10

Pleasant

03 Jun 2026

ernst

The service was great and the room was clean but I had one problem the tv still stay on cable I was look for stream on YouTube Hulu or Netflix access but unfortunately you can’t not access on any on of them that was pleasant for me because I get my news and entertainment on stream platform but it is a beautiful hotel nice balcony view and the pool was good as well.

10/10

Exceptional

30 May 2026

Christina

This place was one of the nicest well kept hotels I’ve stayed it the room was very clean and smelled amazing when I walked in 10/10 will stay again

Friends_and_family Family

10/10

Exceptional

28 May 2026

Bettye

Friendly staff

Family

8/10

Excellent

26 May 2026

Benjamin

Desk staff was okay. Gave me a feeling that I was bothering them whenever I went to desk.

Friends_and_family Family

10/10

Exceptional

26 May 2026

Melissa

Room was great. It had everything we needed for a night. Staff was attentive to our needs and especially very clean rooms! Loved it, we will be back soon.

Family

10/10

Exceptional

23 May 2026

James

This is my go to hotel when in Boston for business. Nice rooms. Staff is friendly and efficient. The hotel restaurant is excellent.

Self

10/10

Exceptional

23 May 2026

Craig

It was great once again that was our second stay. Overall great experience there.

Family_with_children

10/10

Exceptional

22 May 2026

Aime

We were there for our daughter’s dance competition. We had a nice room and everything was clean…no complaints.

Friends_and_family Family

8/10

Excellent

20 May 2026

Cindy

Bathroom was dirty but it could be because it’s aged.

Family_with_children

10/10

Exceptional

19 May 2026

Shaina

Yes

Self

10/10

Exceptional

19 May 2026

Shaina

Yes

Self

10/10

Exceptional

18 May 2026

BHAVNA

Clean room. Bath faucets needs update

Family

10/10

Exceptional

17 May 2026

Christina

Clean room, quick check in

10/10

Exceptional

17 May 2026

Kyle

Second time staying here. Parking was a challenge this time around and the pool closes way too early. Where I am travelling with young kids 8pm is way too early. Especially where we are our site seeing for the day. Otherwise it is a great spot!

Family_with_children

10/10

Exceptional

17 May 2026

Vivien

Spacious lobby area. Good size bathroom and good room lighting

Partner

10/10

Exceptional

16 May 2026

sabrina

We had a wonderful stay at the Hilton in Woburn, MA. The area is beautiful and very convenient. The hotel was extremely clean, and the ambiance throughout the property was relaxing and welcoming. The staff was very friendly, helpful, and made us feel comfortable from the moment we arrived. Overall, it was a great experience, and we would definitely stay here again!

10/10

Exceptional

15 May 2026

Mehul Vinod

neighborhood isn't that flashy but really great hotel at reasonable price. bunch of good restaurants within 10 mins walk.

6/10

Pleasant

11 May 2026

Janea

The hotel was beautiful. Very open feel and staff were friendly. When you walk in you smell the smoke from the Spanish restaurant instantly. If smoke bothers you, beware as it spreads over entire hotel. The beds are firm which was not great for my spinal issues. Our tv didn’t work and there was no hotel bartender. Had to try and get seat at restaurant to get a drink.

Family_with_children

10/10

Exceptional

11 May 2026

JoAnne

Everything and everyone was good

Partner

6/10

Pleasant

10 May 2026

Zachary

Good location next to Boston good rate good sized room but AC didn’t work in a hotel smelled weird

10/10

Exceptional

10 May 2026

Timothy

Great rooms with relaxing balcony

Friends_and_family Family

6/10

Pleasant

10 May 2026

Jeremy

The hotel itself was great. Big room, clean, easy on/off from the highway near lots of shops and restaurants. The staff was very friendly and super helpful.
But the restaurant, Matadora, which is like Spanish steakhouse and tapas, has insufficient venting over their grill. Not sure if this was temporary or if it's always like this, but the entire lobby/pool area and really anywhere outside your room (since it's a huge open atrium style hotel) was smoky and smelled of char. Like my wife's hair smelled of it the next day. Not exactly ideal

Friends_and_family Family

8/10

Excellent

10 May 2026

Natália

The location of the hotel is excellent and very convenient. However, my experience overall was disappointing.

The bathroom shower/glass area was very dirty and stained, and the mattress was uneven, extremely soft, and uncomfortable. I slept very poorly because of it.

What bothered me the most was the checkout situation. Our checkout time was supposed to be at 12 PM, but around 11 AM they were already knocking and calling my friend’s room because the hotel had somehow checked her out at 8 AM without her actually checking out. It created unnecessary stress and confusion before we even left the hotel.

Unfortunately, despite the great location, the cleanliness, comfort, and organization did not meet expectations.

10/10

Exceptional

10 May 2026

Adriana

Very nice receptionist at front desk. Clean and updated property. Very convenient and easy parking. Safe.

Friends_and_family Family

10/10

Exceptional

10 May 2026

Paul

Very nice hotel

Partner

10/10

Exceptional

08 May 2026

Myriam

One r

10/10

Exceptional

04 May 2026

Silvana

Beautiful place, unexpected.

Partner

10/10

Exceptional

04 May 2026

Andrew

Great

10/10

Exceptional

04 May 2026

Blanche

It was a beautiful for the breakfasts! 👍
They're maid so excellent good job service.

10/10

Exceptional

03 May 2026

Cathy

Quick stay. Bed was so comfortable. Room was very clean! The food in the restaurant smelled amazing. I didn’t have the chance to test it. One downside: the restaurant staff was banging dishes until late in the evening. I appreciated the sound machine but it didn’t drown out the noise. It was a bit ridiculous, honestly.

Business

4/10

Poor

03 May 2026

Dominique

We traveled from AZ to celebrate our daughter’s graduation, choosing your property based on the reputation associated with the Hilton name, expecting a higher standard of comfort and service. Unfortunately, our experience fell far short of those expectations.
During the night, we were awakened by four separate alarm incidents, which required us to evacuate the building three times, each time descending seven flights of stairs. This was not only extremely disruptive but also physically challenging, as I have a back injury. The repeated evacuations caused significant distress and resulted in a night with little to no rest.
When we inquired with the front desk during the incidents, the staff was unable to provide a clear or helpful explanation. The lack of communication only added to the frustration of the situation. As a result of the disrupted night, the following day—what should have been a meaningful and celebratory occasion for our family—was instead overshadowed by exhaustion.
At checkout, I attempted to address these concerns with the front desk clerk, Jodi P., but was met with a dismissive attitude. No apology or acknowledgment of the inconvenience was offered, which was particularly disappointing given the severity of the situation.
Overall, the experience was not only inconvenient but also disheartening. At a minimum, we expected accountability, communication, and a gesture of go

Friends_and_family Family

10/10

Exceptional

03 May 2026

rinchen

Very nice . And enjoyed Nice

Friends_and_family Friends

10/10

Exceptional

03 May 2026

Kathryn

All was good, clean, accessible.

Self

10/10

Exceptional

01 May 2026

Wilgens

It was my first time staying at this specific location, we loved it took my family there. My wife have been wanted to stay since her conference there

Family_with_children

10/10

Exceptional

30 Apr 2026

Christa

Loved the late night bar option

10/10

Exceptional

29 Apr 2026

Jordan

Loved the bar the bartenders were awesome!

6/10

Pleasant

29 Apr 2026

Subodh

I have the Hilton Gold membership but somehow whenever I stay at Hilton none of the perks seem to apply at the “location”. Maybe I am not picking the right Hilton property. Even late checkout was denied. Comparitively Marriot Gold membership almost always offers Restaurant credit and they are happy to offer late checkout.

Family_with_children

8/10

Excellent

28 Apr 2026

roman

It is a great hotel located in the middle of nowhere. It is about 20 minutes or so from the airport and from downtown Boston. There are some places you can walk to for breakfast and I within 10 minute walk but for everything else you have to rely on a car. My room was very large inconvenient. The restaurant it was quite good but pricey.

Self

10/10

Exceptional

28 Apr 2026

William

👍

10/10

Exceptional

28 Apr 2026

Pedro

Great and clean stay will recommend to friends and family.

10/10

Exceptional

28 Apr 2026

Edna

Customer service was great. The pool should be open a little longer

Family_with_children

10/10

Exceptional

27 Apr 2026

Rebecca

My room was very comfortable and the decor was nice. Staff so friendly and accommodating.

Self

4/10

Poor

27 Apr 2026

Renee

We were not happy. This hotel is located in an industrial area. Our shower had mold in it and the whole bathroom was dingy.

Friends_and_family Family

10/10

Exceptional

26 Apr 2026

Heather

Dinner was amazing! Breakfast was so-so. Not worth $28/pp

4/10

Poor

26 Apr 2026

James

Lack of help

Partner

10/10

Exceptional

24 Apr 2026

Jennifer

The concierge/front desk staff was incredible. Room was clean and in great order. The only hit was not having the option to stream or cast to the tv in the room. Overall, wonderful two night stay.

Friends

10/10

Exceptional

23 Apr 2026

Emily

Excellent

10/10

Exceptional

23 Apr 2026

Kiara

Room was nice and clean. Balcony view. Great food options. All the staff were so friendly

Partner

10/10

Exceptional

21 Apr 2026

Carlos

had great stay rly

4/10

Poor

20 Apr 2026

Rajae

The bed i

8/10

Excellent

20 Apr 2026

Yadira

Found wrappers on the floor in the room

Partner

10/10

Exceptional

19 Apr 2026

Luis

Very nice place & very affordable

Partner

10/10

Exceptional

17 Apr 2026

Bethsaida

Check in/out was easy. Room was a good size and very clean; it had a built in white noise speaker next to the bed that was great (for those of us that can’t sleep without it). Room balcony was overlooking the pool area. Pool/bar area were also well maintained. Would stay here again.

Family