Name: Springhill Suites Boston Peabody
Address: 43 Newbury Street (US 1 North), Peabody, 01960, US

10/10

Exceptional

04 Aug 2026

Marjorie

Great hotel outside the Boston Area. Clean, used the laundry facilities --dryer's didn't dry great, but we just hung up our clothes overnight to dry more. Price is a little expensive, but I think reasonable for the area. Breakfast was decent and the room was clean and comfortable.

6/10

Pleasant

04 Aug 2026

Brenda

The hotel lobby was dirty upon arrival. The room was clean and fit our needs. Called down to the front desk to see if we could get extra pillows, and other bedding for extra person in our room. They were out of blankets. Stayed for 3 nights and our room never \"refreshed\" the beds were not made and trash not removed (they told us that the 2nd night the room would be \"refreshed\"). Breakfast was decent but they ran out of muffins/english muffins/bagels and put a loaf of bread out during all 3 mornings (we ate at 6:45am)

10/10

Exceptional

01 Aug 2026

Bryan

It's a nice hotel for the price and the front desk staff was especially friendly.

8/10

Excellent

29 Jul 2026

Omar

The room was nice and spacious.
No soap in the dispenser and there was a leaking in the bathtub.

10/10

Exceptional

29 Jul 2026

rish

Clean room, good breakfast.

4/10

Poor

28 Jul 2026

Michelle

At check-in the lobby smelled like sewage, I asked what that smell was and the woman behind the desk said they were \"cleaning the fryers\", it smelled like backed up drains. I was traveling with my family for vacation. Our room was nice and clean, but not stocked, I went to the front desk 3 times trying to get pillows, sheets, and blankets so my kids could go to sleep. I asked after check in 4pm and never got them until after 11pm. We were on the 6th floor and even went down 3 times trying to get these items. The two women working this shift were very lazy and lacked personality. Each time we went down asking we got the run around they would bring them up, and each time I went down they were sitting on their butts doing nothing. Customer service is huge for me and after my attempts my husband went down and they finally gave him the supplies. The pool is nice, but very small. It was crowded with just 5 guests in it, we waited a few hours just for a turn. Breakfast the next morning was very disappointing, they had great options for adults, but not many options for toddlers (no cheerios, or fun cereals like fruit loops), we came to a messy small kitchen area and no food at all. The eggs and bacon were all gone and the counters covered in scraps, took 30 mins to get food restocked and my toddler started screaming waiting for food. Management saw us struggling and offered me 15% off our room. I'd rather keep my $11 dollars and have them hire more staff which clearly was needed.

6/10

Pleasant

27 Jul 2026

isabelle

Staff was great

10/10

Exceptional

26 Jul 2026

Erik

The staff was amazing.

8/10

Excellent

24 Jul 2026

James

Overall a nice experience. The plumbing was a little noisy in the walls. We could hear other people showering so that was a little disturbing. Breakfast was typical Continental style. Safe well lit parking area.

6/10

Pleasant

24 Jul 2026

Pamela

Breakfast could have been better and cleaner

10/10

Exceptional

23 Jul 2026

Richard

Easy check-in.

8/10

Excellent

22 Jul 2026

Jeanne Elizabeth

Our room with 2 queen beds was very nice. Maid service was supposed to be every other day, but during our 7 night stay, we only had it once. The swimming pool was rather small and I agree with lots of other reviews, the chlorine burned my eyes. It was hard for the staff to keep up with the breakfast buffet, but they tried. I would stay again since the room was so nice.

2/10

Poor

22 Jul 2026

Ashley

Our dead bolt got stuck and we could not close the door to our room. Staff gave excuses and said they didn’t have any other available rooms. Staff eventually fixed the deadbolt after we were persistent about getting it fixed or them putting us up somewhere else. Multiple furniture pieces were peeling laminate. The shower was rusted and had cracks in multiple places. The eggs and turkey sausage served at the breakfast were undercooked. The outside of the property and lobby looked amazing but once we reached our room, it was very disappointing.

10/10

Exceptional

22 Jul 2026

Krystal

The rooms were clean and beds were comfortable. Towels are your standard hotel towels nothing fancy. Mary was very helpful at the front desk with our check out process. All the staff were professional and friendly. I would stay here again.

10/10

Exceptional

21 Jul 2026

Peter

Check in was great, room was fine, pool and hot tub were perfect, breakfast was great, checkout smooth, so all in all a pleasant stay.

Partner

6/10

Pleasant

20 Jul 2026

Tabetha

The staff was great and the building was nice, but we were there from Monday to Thursday and our room was not cleaned once during our stay. On the last night of our stay we received a note under the door saying housekeeping wasn’t available due to unforeseen circumstances.

10/10

Exceptional

19 Jul 2026

Siobhan

Very nice place to stay

Friends

8/10

Excellent

19 Jul 2026

Christopher

Easy access to the highway which was great and there were places to eat all around. The pool/hot tub were good. Room was good, just had a broken towel rack and fridge that froze the food. Breakfast had good options but eggs were cold at 7am when it started. Hopefully next time we have a little bit better stay.

Family_with_children

8/10

Excellent

17 Jul 2026

Jennifer

They had a great indoor pool and hot tub area. The breakfast was decent, they need to somehow renovate the space, however, to allow for more space for people to sit down and eat. It is essentially just the lobby space as it is now. The room was spacious and comfortable. My one qualm was that they did not offer housekeeping for the three days that we stayed there.

Family_with_children

10/10

Exceptional

15 Jul 2026

Steve

15 minutes from Salem Ma. 13 minutes from local Bar/ Restaurants. Room was nice with plenty of space to sit with desk area.Bathroom was nicely laid out. Comfy beds. Definitely would stay here again!
Charged a small parking fee to cover the lease they pay to use the parking facility, not shown on bookings on Expedia.

Partner

8/10

Excellent

14 Jul 2026

Heather

The manager and staff were very helpful with our unexpected needs. Hotel was very clean.

Family_with_children

6/10

Pleasant

13 Jul 2026

Elaine

Rooms and entryways/stairwells could be used a more detailed cleaning or an extra sweep in some spots

Pool was smaller than expected

Staff was friendly and check in/ checkout was easy. They made changing rooms simple

Breakfast was a good selection

Family_with_children

8/10

Excellent

10 Jul 2026

Sarina

Pros:
Updated and clean room on Freeway 1
25-45 min to Boston depending on traffic
Free parking and breakfast
A small indoor pool but we didn’t use it
4 min drive to Costco
Late check out option at 2 pm
Helpful staff

Cons:
No public transit nearby
Entrance from Freeway a little confusing
Breakfast was uninspired so we only ate there once
No daily cleaning

Family_with_children

10/10

Exceptional

06 Jul 2026

Nick

The room was great. The hot tub and pool were clean and nice and the staff was helpful.

Family_with_children

8/10

Excellent

24 Jun 2026

Maria

Nice hut tube

Partner

10/10

Exceptional

21 Jun 2026

Anna

It has always been on my daughter's bucket list to visit Salem, MA. This hotel was located very near Salem. There were plenty of restaurants nearby to satisfy whatever may be for your taste buds. There were children staying in other rooms but the rooms were very quiet. I have a support dog that I take wherever I go and they were GREAT with understanding my need to have him with me. The rooms are clean and comfortable. I HIGHLY recommend this hotel!

Friends_and_family Family

6/10

Pleasant

12 Jun 2026

Nicole

Room ac didn’t work well. Had a dog smell in the room. Middle dryer doesn’t dry clothes. Had to move them after the cycle to another dryer because they were still wet. Had to ask for towels because we only had 3 for 5 staying in the suite. $3.47 overnight for parking is a bit odd.

Friends_and_family Family

10/10

Exceptional

10 Jun 2026

Ashley

Beautiful hotel

Friends

10/10

Exceptional

07 Jun 2026

Kimberly

Overall great place- awesome breakfast

8/10

Excellent

05 Jun 2026

Ashley

.

Family

10/10

Exceptional

04 Jun 2026

KweiKee

Room was clean. Breakfast was ok. Staff were friendly

Family

8/10

Excellent

04 Jun 2026

Jennifer

When we got to the hotel our family of 6 with 4 kids had to be split into two king rooms because the hotel overbooked. The associate was very apologetic and did give us points through the Marriott app for our inconvenience. The stay was good and the kids enjoyed the pool.

Family_with_children

10/10

Exceptional

03 Jun 2026

Hillary

Clean and professional staff

8/10

Excellent

03 Jun 2026

Linda

Breakfast

Partner

10/10

Exceptional

02 Jun 2026

Jennifer

The Breakfast menu was pretty decent. the pillows were garbage but the bed was pretty comfortable overall. The staff was incredible.

Partner

10/10

Exceptional

31 May 2026

Sue

Breakfast was good and plentiful.

Partner

8/10

Excellent

31 May 2026

gillian

Beware being charged for parking as they automatically charge you! On check out bill

Friends_and_family Friends

8/10

Excellent

29 May 2026

Joanne R

Good Breakfast choices
Coffee Tasty
Clean
Pool & Spa very nice

Self

4/10

Poor

28 May 2026

Mark

Room dirty carpet stained desks burn marks tub scratched and rust stained. Very dingy overall.

6/10

Pleasant

27 May 2026

Shaun

The refrigerator was broken and was not willing to fix

Partner

10/10

Exceptional

26 May 2026

Nicole

After going next door to hampton an not even checking in due to renovations and not stating that everything was under renovation i walked out. Saw this hotel an glad we stayed they are super professional and friendly even with my pups the breakfast was excellent the pool and hot tub was clean. I will def make this hotel my go to for now on only thing I didnt like was they charge for parking

Partner

10/10

Exceptional

25 May 2026

Anthony

Nos encanto todo , definitivamente volvemos.

Family_with_children

4/10

Poor

22 May 2026

Mary

We were put in room 112, a handicapped room. The bedframes were broken and didn't fit the mattresses, the mattresses were so worn out there were deep sagging pits that were hard to get out of. My friend slept sideways on her bed and I ended up on the couch. At 4am I went to the desk and told them that room should never have been filled, it's uninhabitable, especially for a handicapped room. Literally the worst beds I have seen as a world traveler. At 3:30am it sounded like something was getting thrown around the room and it woke me up, I couldn't see anything, but it sounded like our luggage being slammed against the floor repeatedly. After Googling it, I found out it's part of the original Salem, and it's a frequent occurance to hear loud noises in the rooms, and it's reported to be haunted, so there's that. They ended up storing our luggage and changing us to a different room for the 2nd night.

Friends

8/10

Excellent

18 May 2026

Rahkeila

Clean room , staff was helpful, breakfast was subpar. Overall I enjoyed my stay .

Family

6/10

Pleasant

18 May 2026

Betty

Hotel was very nice. Staff, especially Anne Marie and Nikko were very helpful.

10/10

Exceptional

14 May 2026

jalisa

I love the hot tub and how clean they rooms are and the food was good.

Family_with_children

8/10

Excellent

12 May 2026

Michael E

2 things keep this from being 5 stars. 1, the room does not have enough space to hang things. I found it funny that instead of putting hooks or rails up to hang stuff, there's stickers under the sprinkler heads telling you not to hang stuff from them.
2, breakfast was ok, but we've definitely had better. I was thankful for the bagels and yogurt.

Family_with_children

10/10

Exceptional

09 May 2026

Lori

/breakfast was good - liked the fact that it was real eggs and not powdered!!

Family

10/10

Exceptional

09 May 2026

ANGELA

Wonderful family friendly hotel. Awesome staff! Room spotless and quiet. Pool is loved by our grandson. Excellent free breakfast. We stay here everytime we need to travel to Boston Children's hospital for appointments. Easy access on and off route 1 to Boston. I'm not thrilled about the $3+ parking fee now but it's not a deal breaker.

Friends_and_family Family

2/10

Poor

07 May 2026

Brittany

Room was clean, staff was nice, pool absolutely disgusting. This hotel is a homeless shelter and should not be on here. The people in there walk around completely soaked in the hallways men sitting with legs open in pool area kids spitting all in the pool. My kids could not swim in that, they were so upset. But this is a yucky yucky homeless shelter I do not recommend.

Family_with_children

10/10

Exceptional

06 May 2026

Brandy

The room was clean and comfortable. The hotel overall was a nice stay.

Family_with_children

8/10

Excellent

06 May 2026

Wendy

The room was really nice and the staff was great. The only problem was the place was crawling with police.

Partner

10/10

Exceptional

03 May 2026

Deanna

Good location, friendly staff.

Partner

8/10

Excellent

29 Apr 2026

Teaira

Everything was great. Might wanna check microwaves, ours was short circuiting.

Friends

8/10

Excellent

28 Apr 2026

Gregory Lee

No variety, no fresh fruit, instant eggs

Partner

4/10

Poor

27 Apr 2026

Christine

The staff checking in was wonderful. I get to the room, at first I am impressed. I pull out the trundle under the couch, the sheet has stains and cheerios. I pull it the rest of the way out to take the sheet off and there was cheerios and a couple snacks under it. I call the front desk, they come with a new sheet and blankets. Not once did I get an apology or would you like us to clean it. I pull the sheet off and the mattress is stained brown. Then I go to the bathroom look in the tub, that is dirty. I paid decent money for the room. I have gotten cleaner rooms for more than half the amount I paid. I got better service too.
The breakfast in the morning was good. There was no oatmeal. I saw a lady and asked her \"when you get a minute could you please get some more oatmeal? It is out\". I get told well we have had 800 people here this morning for breakfast and the other girl is just sitting in the back. I stood there thinking how is this a me problem? I did not say anything but wow!
I will not spend money to stay at a supposedly nice hotel to get all of these problems. I hope this was a bad day and this hotel is not usually like this. Not a good stay at all.

Family_with_children

6/10

Pleasant

26 Apr 2026

Stephane

This is my second time staying at Springhill and I returned again because we had a great experience the first time. This second time, we were a bit disappointment. Our 3rd night we returned to the hotel from visiting family, and we could not find parking whatsoever because they had a party in their conference room.

When I went to the front desk, we were told out of courtesy to park at the Hamptons next door, and the event should be done at 11pm. My husband has ankle issues which he cannot walk too far. We waited in the car for about 35-40min for closer parking. The event did not finish at 11pm. This situation was not managed well at all. Cars were parked everywhere, they created their own parking. As a paying customer it was very frustrating because it was not handled properly specially for people that have health issues and can’t walk too much.

Please do better with managing situations like this.

Family_with_children

2/10

Poor

26 Apr 2026

Elcie

We got to the property after 5:30 pm our room was not ready for check in we had to stay in the hotel lobby for over an hour waiting for a room we wasn’t the only one

Family

6/10

Pleasant

24 Apr 2026

Bobby

Good front desk staff and good breakfast. Bed not so comfy

10/10

Exceptional

24 Apr 2026

NiCole

The breakfast was great! Waffles all around!!
The only complaint was the pool was freezing.

Family_with_children

10/10

Exceptional

23 Apr 2026

Samantha

Staff was very friendly I had an issue with my tv and guest services moved my room with no issues the hot tub was working which was a bonus excellent stay

Family_with_children

10/10

Exceptional

20 Apr 2026

jackie

General manager is exceptional!

10/10

Exceptional

19 Apr 2026

Candi

Wonderful stay. Front desk staff was friendly and knowledgeable. She offered advice on where to get food and the easiest way to get around. It was a pleasure to meet her. I wish I remembered her name.

Partner

10/10

Exceptional

18 Apr 2026

Laura

They had breakfast available which was super great! They had eggs, sausages, make your own oatmeal bar, make your own waffle stations, variety of juices, bagels & much more. The pool and hot tub were also very well maintained, I wish they would go around making sure other have picked up their items. Looked like many were leaving items behind. Overall it was great !

Partner

6/10

Pleasant

16 Apr 2026

Jessica

Hot tub had pebbles in it from
The foundation breaking apart, our room smelled of weed but the staff was very nice and breakfast was good.

Friends_and_family Family

10/10

Exceptional

13 Apr 2026

Danielle

Location

Self

10/10

Exceptional

11 Apr 2026

Felicia

Clean rooms , friendly staff , breakfast is available hot tub is available to used highly recommended.

Partner

8/10

Excellent

06 Apr 2026

AUDREY

Special mention for the girl in the evening, very helpful, kind and smilling!

Friends_and_family Family

8/10

Excellent

06 Apr 2026

Ashley

The internet was fast, check in was quick and every area was is always so clean an organized.

Friends_and_family Family

8/10

Excellent

31 Mar 2026

Rebekah

Clean, open , comfortable!
Will be back soon!

Partner

10/10

Exceptional

31 Mar 2026

Chris

Nice clean room and Great complimentary breakfast

Family

10/10

Exceptional

28 Mar 2026

Eduardo

Had good staff and was a very quiet place to stay everything was good good breakfast and coffee will be returning soon

Self

10/10

Exceptional

26 Mar 2026

Jazmyn

The room was wonderful, clean, and peaceful. The staffing at this facility gave me wonderful hospitality and was very kind.

Self

10/10

Exceptional

25 Mar 2026

Isaac

Hot breakfast was awesome! I was surprised since most hotels give you a cold continental breakfast. WiFi was great, the place was clean and the staff were super friendly and helpful. I would highly recommend this hotel. I’m coming back in the summer!

Family_with_children

10/10

Exceptional

24 Mar 2026

Joyce

The shower was a little drippy but shower pressure was great, And the shower was a little dated but clean. Our beds were comfortable and clean with comfortable pillows to choose from. Mirrors were bright. Liked seperate bath from sink area. Big closet space and a place to work at a desk and a couch that was clean and big. Staff especially nice and friendly. Breakfast was good. Slept well. Didnt hear a lot of noise at night even though there were bus loads of people. They were on another floor. Aplus

Business

10/10

Exceptional

24 Mar 2026

Cory

Clean nice rooms

Self

4/10

Poor

24 Mar 2026

Crystal

Room was dirty... Mirror. Stains on curtains . Room smelt bad because they just shampooed rugs

Friends

8/10

Excellent

17 Mar 2026

Richard

Clean room and great customer service. Only issue I have is breakfast was just over room temperature should have been a lot hotter. WiFi great no issues.

Friends_and_family Family

8/10

Excellent

15 Mar 2026

Karen

Toilet did not work probably , water did not drain well when taking a shower .

Family

4/10

Poor

15 Mar 2026

Barbara

The pool area was filthy. Looked like blood stains and garbage on the floor, the hot tub looked like it had fungus growth on the bottom of it. There were stains on the couches in the rooms and crumbs on the floor. TV didn’t work in the first room and staff seemed annoyed when they changed our room. Will not be staying here again.

Family_with_children

10/10

Exceptional

14 Mar 2026

ALEXANDRA

AC filter was very dirty had not been cleaned in quite some time. Called front desk left room for the day came back. Staff had to be reminder to clean it with a 2nd call. But other than that staff was great, breakfast area clean overall good stay. I will choose this hotel again for my next visit. Thank you

6/10

Pleasant

13 Mar 2026

Victoria

HBO would not connect

Family_with_children

10/10

Exceptional

12 Mar 2026

Kiley

clean big room hot tub was perfect

Friends_and_family Family

8/10

Excellent

09 Mar 2026

DAVID

Had to change rooms because tv didn't work. Internet was spotty at best. Have stayed here many times so it was a little disappointing.

Partner

10/10

Exceptional

09 Mar 2026

Devon

Great stay, wish the bus of teenagers had not been in the halls yelling all night

Friends_and_family Family

8/10

Excellent

08 Mar 2026

Rebecca

Family of 4 (kids age 3 & 5). Overall great stay 4 nights

Very spacious for our family with 2 comfy queen beds. We enjoyed the work space and used it when the kids went down for bed.

The property had everything we needed though we did not use most of it. Breakfast was nice to have. Plenty of parking.

The only thing outdated in the room was the bathroom area. The shower was clean though it could really use an update.
We would definitely stay again.

Family_with_children

2/10

Poor

08 Mar 2026

Glenn

My room the Cable box was missing/probably stolen. So no tv. Room quality subpar. Just because they make the bed and wipe down the tables and furniture still doesn’t hide the filth behind them.

Self

10/10

Exceptional

04 Mar 2026

Tony

Place was fantastic! A little awkward to get to, but also centrally located.

10/10

Exceptional

01 Mar 2026

Heather

Great sized room, good breakfast and personable staff

Friends_and_family Family

10/10

Exceptional

20 Feb 2026

Maria

Good clean

Friends_and_family Family

6/10

Pleasant

15 Feb 2026

Christine

Lots of kids running up and down the hall all nightcc

10/10

Exceptional

10 Feb 2026

Jason

The room was nice

Friends_and_family Family

6/10

Pleasant

08 Feb 2026

Kevin

Decent hotel for the price two things I would work on would be the pool in the hot tub need to be resurfaced and having enough food for the breakfast for all the guest

Leisure Partner

8/10

Excellent

07 Feb 2026

Lauren M

Clean room and bath, comfortable bed, good computer access in lobby, variety of breakfast choices.

10/10

Exceptional

07 Feb 2026

Han-'Naeh

The staff was so courteous and helpful. Mary was very accommodating. The room was spotless. Breakfast was convient but hot options were sometimes lukewarm. I had a great stay and will definitely be back.

Leisure Self

8/10

Excellent

31 Jan 2026

David

Clean and quiet. Good price

Business Self

2/10

Poor

30 Jan 2026

Keyania

Room was fine but they dont do grounds upkeep whatsoever, they had 1 single parking space in the entire parking lot due too construction onsite and it had a broken smashed glass bottle on the ground(which popped my tire as i didnt see it in the dark) the parking lit was completely unsalted and it was snowing and the lot was completely iced over and we almost fell multiple times while carrying our infant to and from our car. Even after asking the desk clerk to please have salt put down

10/10

Exceptional

26 Jan 2026

Sarah

Room was very clean and staff was great!

2/10

Poor

25 Jan 2026

joe

They kicked us out for taking a picture of myself in the pool

10/10

Exceptional