Name: Red Roof PLUS+ Boston - Logan
Address: 920 Broadway, Saugus, 01906, US

8/10

Excellent

05 Aug 2026

George

They have and continue to, upgrade the hotel.

2/10

Poor

04 Aug 2026

Bryan

Nothing

8/10

Excellent

04 Aug 2026

Jojo

As

2/10

Poor

01 Aug 2026

Brendan

I was charged an additional $50 fee at check in that i thought was a hold but it never got refunded

8/10

Excellent

31 Jul 2026

Nancy

.

10/10

Exceptional

30 Jul 2026

Sean

Great staff Great room

6/10

Pleasant

30 Jul 2026

Becky

I would not recommend this property if you're staying alone or have children with you. It was just very sketchy. After we arrived and finally got the woman to come out from the back room, there was another person, maybe a guest, that we were pretty sure was a crackhead. Also, the next day a man wearing a hospital gown was in the lobby. There is nothing great about this hotel except the beds. The bed was very comfortable.

2/10

Poor

29 Jul 2026

Howard

This is the worst hotel I have ever stayed in. The listing on Expedia was misleading. It said Red Roof Inn--Logan giving the impression that it was near the airport. It is not. It is 20 miles (a $45 cab ride) away. It took 20 minutes to check in despite my reservation. I had to leave a $50 deposit and sign that I would not smoke in the room. But the room I was given smelled like an ash tray. The mattress on the bed was horrible. I had trouble sleeping and woke up with a back ache. There were few amenities in the room, and no clock. The toilet paper holder was falling out of the wall and held in place by papers wedged in the hole. When I left in the morning there was no one at the front desk. Avoid this place at all costs. I will never stay at a Red Woof (sic) Inn again. This place is for the dogs.

10/10

Exceptional

28 Jul 2026

roderick

My wife Oea and I were thoroughly pleased with our fine accommodations

8/10

Excellent

27 Jul 2026

Maxime

Etait bien en general rien a dire

4/10

Poor

26 Jul 2026

Merval

The property could greatly benefit from a good cleaning. The TV didn’t work and the drapes needed to be rehung. The only thing this place had going for it was a clean and comfortable bed.

10/10

Exceptional

25 Jul 2026

Kerenline

Clean and comfortable! There is AC!

6/10

Pleasant

24 Jul 2026

Michele

Négatif : Ménage 1 fois par semaine pour un séjour de 4 nuits. Difficile à avoir des rechanges de serviettes. Pas de café à l’entrée une fois sur 2. Armature du lit très bruyant. Faire le ménage des chambres jusqu’à 22h le soir. Pendant qu’on passe l’aspirateur au dessus de la chambre pendant qu’on dort avec un enfant de 3 ans. Ont nous a installer prêt de la route qui était très bruyante lorsque l’hôtel était très peu occupé.
Possitif: Air climatiser bien fonctionnel et silencieuse dans la chambre. Grande télévision. Machine à glace sur place. Eau chaude dans la douche. Frigo froid,

6/10

Pleasant

22 Jul 2026

Tanja

It's \"okay\". Clean enough but a strong scent of a sweet bubble gum type cleaner.
Front staff \"just friendly enough\" not helpful or engaging. No smile or conversation.
Hotel itself is older, some mold in the shower and the cap fell off the shower head as I was showering. Comfortable bed and big tvs. It was fine but I would choose elsewhere next stay.

6/10

Pleasant

19 Jul 2026

Céline

Not enough towels
Bathroom in 2 parts

Friends_and_family Family

6/10

Pleasant

18 Jul 2026

Kanav

The hotel was not bad but my room keys did not work properly especially on the day before the checkout and although the hotel staff tried helping, the keys remained as issue.

Self

10/10

Exceptional

17 Jul 2026

Edson

Thnks

4/10

Poor

17 Jul 2026

Brianna

Rudest staff I have ever met while travelling. Needed to book an extra night and they wanted to charge us over $100CAD more through the hotel. We pointed out the difference with Expedia and they yelled at us saying they have their own prices and to book with Expedia if we were so mad (we were not being mad or confrontational).

8/10

Excellent

16 Jul 2026

Revanth

Modern clean but noises all night

Family_with_children

10/10

Exceptional

15 Jul 2026

Edson

Thnksl

6/10

Pleasant

13 Jul 2026

Blanca G.

It's very noisy at night it was a Saturday night I did not realize it's an area for party or something just for spend the night. I like the prices and the parking it's plenty but yes the noise it's just too much. The staff was great. Luckyly I have a white noise machine. The bed is okay

Family_with_children

10/10

Exceptional

13 Jul 2026

Alexandra

Nandi was at the front desk and she was so incredibly efficient and kind. A pleasure to check in with and she handled difficult customers with ease. She definitely made our stay more comfortable and was very professional. A rare employee indeed!

Family_with_children

10/10

Exceptional

13 Jul 2026

Luis

I enjoyed my stay here. The bed was great, price is good, the shower was strong I love that, employees were nice, and the air is cold at night. No complaints

Partner

6/10

Pleasant

12 Jul 2026

Anouk

Bonne option peu dispendieuse proche de Boston, grandes chambres mais très humides. Staff ok mais sans plus.

Partner

2/10

Poor

12 Jul 2026

Sydney

Every single staff member we interacted with was incredibly rude and unhelpful. The front desk was never maintained, in order to get someone to come to the front desk we had to call the hotel as calling out for assistance and ringing the bell did not work. Staff called our room at night claiming that there was an issue with our stay but then hung up and never called back. The room had strange handprints on the walls and the sheets weren’t clean.

Friends

6/10

Pleasant

03 Jul 2026

Lois

It's a budget hotel, so you have to keep that in mind. The no pet fee is awesome!!! The staff people are friendly enough. My only criticism is the walls are paper thin. I was in a room next to a long term resident who was up all hours of the night letting her dogs bark and it sounded like they were throwing things in the hallway. I understand that some people need to use the hotel for housing, but they shouldn't put long term residents next to overnight guests who need to work the next day. I

Self

10/10

Exceptional

01 Jul 2026

Rory B

Bed was very comfortable.

Business Self

10/10

Exceptional

01 Jul 2026

Xiaoming

we had good experience over there

Family_with_children

6/10

Pleasant

01 Jul 2026

Lori

The room was clean but it didn’t smell very good.

Partner

8/10

Excellent

30 Jun 2026

Tingting

It was ok and all the things worked.

8/10

Excellent

24 Jun 2026

Nancy

We arrived late . Room was a size challenge. We left early to get to the airport so ...no breakfast.

Friends

2/10

Poor

23 Jun 2026

Jon

The property upon arrival looked like a dive, dirty and gum all over the side walk.
If I had a gal with me I would not of stayed one night. But I was booked for 7 nights. Everything is old and out dated, elevator tiles were broken, room smelled old and musty, moldy. Mattes was old and lumpy. Shower head did not work. One bar of soap to carry between shower and sink. No hand towels or wash cloths. No shampoo. Large ants in bathroom and around window. Over all experience very poor for 170./ nights. Huge rip off! Checked out after one night and went to best western. A couple Dollie’s more but top of the line.

Self

4/10

Poor

22 Jun 2026

Peter

Receptionists were not helpful even when they could be bothered looking up from their phone.
NO teabags for 6 days
We stayed 11 days, Linen was only changed once

Friends

8/10

Excellent

21 Jun 2026

Jennifer

It was close enough to the airport at a descent price. Bit loud from highway traffic

Family_with_children

8/10

Excellent

21 Jun 2026

Kristen

It’s a perfectly fine place to stay.

Partner

10/10

Exceptional

20 Jun 2026

Marissa

Nicely remodeled! Tiny bathroom, tiny bed, firm pillows, sparse on toiletries and towels!

Friends_and_family Family

2/10

Poor

18 Jun 2026

Jacob

Didn’t stay there due to a mismanaged reservation

4/10

Poor

18 Jun 2026

Maria

Our room smelled very bad. I guess it’s the carpets which are old.

Friends

8/10

Excellent

15 Jun 2026

Timothy

Close to downtown and 15 minutes from the Orange Line train station. Street it’s on can be brutal to try and exit the lot when traffic is really bad. Not a lot you can walk to but there are few walkable restaurants and stores like Walmart

Family_with_children

10/10

Exceptional

15 Jun 2026

Carlie Kilbourne

It was fine. Location is a minor pain because we were always going to the next exit to cross Route 1.

Partner

6/10

Pleasant

14 Jun 2026

Jude

Accessibility good

Self

6/10

Pleasant

14 Jun 2026

Junko

I had a problem at the checkin, it was not the hotel issue but the hotel booking site, waited for 30 minutes. The room was clean but the parking area was dirty , full of garbage. The staff were very friendly and helpful. The bathroom door knob was broken and the shower curtain rod was cracked. The hotel is facing a busy street, so it was noisy at night. I think the price I paid was too high compared to the other same type of hotels.

Partner

8/10

Excellent

10 Jun 2026

Jana

Very loud , and the hotel itself was very hot

Partner

10/10

Exceptional

09 Jun 2026

Chris roberto

Great

10/10

Exceptional

09 Jun 2026

Masiel

Limpio

10/10

Exceptional

09 Jun 2026

Masiel

Limpio

Friends

8/10

Excellent

07 Jun 2026

Willy

It’s quite and clean place to stay

Self

8/10

Excellent

06 Jun 2026

Patrick

Premium room. Nice. Clean. Spacious. Unfortunately a slight smell of damp in the room. Overall good value for money.

Self

6/10

Pleasant

03 Jun 2026

Zainab

It was an OK place. The only problem we had was It was too busy and too crowded and noisy and we were given the first floor so we could almost hear everybody moving in and out of the property. So maybe request for a higher floor but other than that, that’s it. we were just there for a night. The staff was nice.

Partner

10/10

Exceptional

03 Jun 2026

Laura

Me and my son loved it. We needed place to stay for a little and they were nothing but amazing would recommend

Friends_and_family Family

10/10

Exceptional

01 Jun 2026

Hector

Clean

Family_with_children

6/10

Pleasant

30 May 2026

Katherine

🙃

10/10

Exceptional

29 May 2026

YANELI

clean room, nice staff

4/10

Poor

28 May 2026

Denise

Did not feel safe in this hotel. Rocks were used to keep side doors propped open. When I told front desk she said all the doors are like that because the key cards do not work so they leave them open for guests. I found two homeless people hiding out in the stairwell out of the rain. There is a no smoking/vaping policy that is not enforced because there was always the smell of marijuana in the hallways. Saw a lot of shady characters always milling about. Room smelled awful. Had to buy febreeze and deodorizer for room. Outlet near bathroom sink did not work so had to dry hair across the room. Water stains on ceiling painted over. Outside was pretty shabby looking. There was a giant board scabbed up on side of building covering something up. Have stayed here several times over the years while visiting Boston. Will be looking for a new hotel. It should be called the Red Roof Minus. Won't ever stay here again. Very disappointed.

Self

8/10

Excellent

26 May 2026

Tim

This is a very solid budget choice near the airport. The staff are friendly. One tip: request a room away from the road. The hotel faces a 6 lane expressway so the road noise can be a bit intense in the rooms facing the street

Self

10/10

Exceptional

22 May 2026

Sabrina

.

Family

10/10

Exceptional

20 May 2026

Luis

.

Partner

2/10

Poor

17 May 2026

Jonathan

Hh

6/10

Pleasant

11 May 2026

Marika Joan

Room and hotel is basic and met our immediate needs. We chose it due to it's proximity to shopping and downtown Boston. Overall our stay was good and the free parking was much appreciated.

Partner

2/10

Poor

05 May 2026

Luis

Not shower head I still not get it my deposit I’m gone to report on my bank

Business

2/10

Poor

01 May 2026

Daniel

Clean room, unfortunately the TV didn’t work

8/10

Excellent

29 Apr 2026

david

someone should be at the desk at all times customers should not have to wait to check in or out and if that person is busy then someone else should be available for waiting customers

Self

10/10

Exceptional

28 Apr 2026

Franklin

Pet friendly

Pet

10/10

Exceptional

26 Apr 2026

Sandro

Alot of parking. Rooms are comfortable. Could get bigger towels.

Partner

6/10

Pleasant

26 Apr 2026

John

For the price, everything was great—very clean and comfortable. The only issue I encountered was a broken TV, but when I informed the front desk, they offered to change my room. It would be helpful to have a bell at the front desk, as the clerk is often multitasking. I would definitely recommend this hotel, and I plan on using it again.

Self

10/10

Exceptional

23 Apr 2026

Rene

I did not need parking as I took an Uber but they do have a parking lot and there is a restaurant close by and I did see a few shops although I did not visit them

Partner

2/10

Poor

21 Apr 2026

Judith

El trato de la persona que esta en la recepción no es digna de tener un empleo de esa magnitud tuve que irme del alojamiento es una persona extremadamente

10/10

Exceptional

20 Apr 2026

Andrew

Everything was simple and stress free

2/10

Poor

19 Apr 2026

John

The heat and AC system in the wrong was so could not stop coughing and when adjusting could smell dirt and old stale air. After complaining about a fight in the hall over a cell phone from another guest was not able to sleep. When trying too u had to pay an additional 40.00 for an additional two hours for a later check-out. Worst night sleep and stay I had with all the traveling I do and have done

Self

8/10

Excellent

16 Apr 2026

YUAN

parking is good, over all it is a good stay.

Family

8/10

Excellent

15 Apr 2026

Donald

Clean rooms convenient parking

Self

2/10

Poor

14 Apr 2026

Arthur

No Water

6/10

Pleasant

13 Apr 2026

Mohammed Sohail

You get what you pay for

4/10

Poor

09 Apr 2026

Cynthia

Not a repeat! Dirty floors, hair on my pillow,hair in the shower and reaked of pot in the hallways. Beds very uncomfortable and not even a hook on the bathroom door to hang a robe. The supposed secure locked back of the building door was propped open day and night so anyone could get in. Extremely disappointed.

Family

2/10

Poor

09 Apr 2026

Bhupinderjit

Dirty reo

8/10

Excellent

05 Apr 2026

Simon

Le prix est très bien

Partner

10/10

Exceptional

03 Apr 2026

Amanda

So great… wonderful hotel and extremely accommodating

10/10

Exceptional

28 Mar 2026

Daughter-serenity

Good

Self

8/10

Excellent

18 Mar 2026

david

When checking in if the first person is busy with a customer, then there should be a second person to be able to check in anybody else so the customer does not have to wait

Self

10/10

Exceptional

15 Mar 2026

Juan

Clean room and great location

Self

10/10

Exceptional

14 Mar 2026

Yvonne

Everything was good and it was quiet. The staff was very helpful and very nice

Friends

2/10

Poor

12 Mar 2026

Lena

I would double check before staying here. Infested with bed bugs

8/10

Excellent

07 Mar 2026

Emily

As expected for the price.

Partner

10/10

Exceptional

04 Mar 2026

Emmanuel papus Papus

The hotel was cleaned and the staff were friendly too

Self

2/10

Poor

03 Mar 2026

Kirian

I am extremely disappointed with my experience at this hotel.

They advertise amenities such as laundry, a restaurant, a gym, and rooms with a jacuzzi. However, when we arrived, none of those amenities existed. The staff was not welcoming or helpful.

I specifically booked a room that was supposed to include a jacuzzi and snacks. When we got to the room, there was no jacuzzi. I went to the lobby and showed the staff the photo of the room I reserved, and they seemed completely unaware of it. They even suggested that the picture might have been from a different hotel.

Eventually, someone who appeared to be the manager switched us to another room, but it was worse. The paint was in bad condition, and even the bed sheets looked unclean and poorly maintained.

We had driven for over 15 hours, so we were exhausted and decided to stay. Today I called because I have not received my $50 deposit back, and I was told they are keeping it because we used the sink in the room. That is completely unreasonable.

The service is unacceptable, the amenities advertised are misleading, and on top of that, they keep your deposit for no valid reason. Travelers arrive tired, expecting at least basic comfort and honesty, but this place does not provide either.

Very disappointing experience.

Partner

4/10

Poor

02 Mar 2026

Julie

Check-in took forever. Vending machine took money but didn’t give me anything. Front desk said she couldn’t help

10/10

Exceptional

02 Mar 2026

José Carlos

Verry good

10/10

Exceptional

25 Feb 2026

Jean

Yes

6/10

Pleasant

25 Feb 2026

Jose

ya va una semana y aun no me devuelven el deposito

10/10

Exceptional

24 Feb 2026

Henrimichel

Clean room and decent room price.

10/10

Exceptional

22 Feb 2026

Wikenson

Greatest

4/10

Poor

21 Feb 2026

Duane

Room wasn't very clean. Bathroom had hair all over the place. Whole room smelled like cigarette smoke despite it being a non smoking hotel. I was on the 3rd floor so it wasn't coming from outside. I needed a place to stay in a pinch that wasn't going to break the bank but never again will I stay here.

Self

2/10

Poor

15 Feb 2026

Savanah

The room felt neglected. Water stains on ceiling, out fist room as soon as we used the bathroom toilet paper holder fell completely off the wall. I called down and told the office they said it’s fine. Minutes later we got asked if we wanted a different room. Got a different room and the toilet paper holder was very loose as well. And that’s where the water stain was. Then Sunday morning at 1am someone was running in the hall screaming and woke us up.

Leisure Partner

10/10

Exceptional

31 Jan 2026

Joseph

Very clean

10/10

Exceptional

31 Jan 2026

Joseph

It was clean and had everything I needed

6/10

Pleasant

28 Jan 2026

Jennifer

The room was very cleaned. The staff was very kind and sweet. The shower water was not warm, it was not even near the warm temperature that we get in other hotels.

Leisure Family

2/10

Poor

24 Jan 2026

ERIK

bed bugs

Business Family

4/10

Poor

05 Jan 2026

William

I had to move 2 separate times. The first room the sink had a hole in it, and it leaked all over the floor. Second room a pipe burst 2 rooms down, and they put a big fan right in front of my door. The third room after a couple of days the heater went. Not at all happy with my stay. The staff was pleasant and accommodating.

Leisure

10/10

Exceptional

30 Dec 2025

Fatih

Great stay, nice prices, friendly staff

Business_and_leisure Family

10/10

Exceptional

27 Dec 2025

Rosemarie

great staff, comfortable beds.