Name: TownePlace Suites Boston Logan Airport/Chelsea
Address: 30 Eastern Ave, Chelsea, 02150, US

6/10

Pleasant

21 Jul 2026

Stefano

Room is small and really more suitable for 2-3 people than 4.
Proximity to airport and shuttle service were great.
I would say hotel is very good for very short stays like one night before flying I would not book for extended stays.

Family_with_children

10/10

Exceptional

20 Jul 2026

David

A great option for a traveler who needs to be near the airport. The shuttle system was great.

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

prederick

Great Customer Service

8/10

Excellent

12 Jul 2026

Tracey

Staff seemed irritated at check in and airport shuttle driver had no sense of urgency when we were told it ran every 20 mins in the mornings. Since we wanted breakfast first, we had to wait 30 mins and then the bridge went up so the wait time was extended. Room was nice. Bathroom was nice and spacious. Shower had shampoo/conditioner/body wash that smelled great

Family

10/10

Exceptional

11 Jul 2026

Amanda

Great find. Convienent location. Clean. Nice bonus breakfast. Close to the docks/airport (fun location with parks, water, shops). Complimentary shuttle. Would return.

Family

8/10

Excellent

10 Jul 2026

Herschel

The food and shuttle personnel were fabulous. They made every effort to make sure that we were happy and went above and beyond. The front desk staff were cold and seemed annoyed that they had to talk to us or answer any questions that we had. Almost felt like we were being ignored.

Business

10/10

Exceptional

10 Jul 2026

Ethan

The staff, especially the front desk, were friendly. The room was clean. It was also nice to have free shuttle between the hotel and the airport. Only stayed one night for early flight and will stay again if it is needed.

Self

10/10

Exceptional

09 Jul 2026

JORGE

Excelente . Recomendable y cerca de bus station

Self

10/10

Exceptional

08 Jul 2026

steven

Stayed here many times over the years.
Close to the airport and all the great restaurants in East Boston .
Not too far from the casino and can take the silver line across the street to take you to the train station

Self

10/10

Exceptional

07 Jul 2026

Amy

Beautiful views, nice pool, comfy bed, good shower, yummy restaurant and breakfast included!

Partner

10/10

Exceptional

07 Jul 2026

George

Breakfast was great!

Family

10/10

Exceptional

06 Jul 2026

Shirley

Nice kitchen in the room

Partner

10/10

Exceptional

05 Jul 2026

Roxana

Clean room. Convenient location. Awesome breakfast.

Family_with_children

8/10

Excellent

05 Jul 2026

Vimal

Located close to Airport & Train station

Partner

10/10

Exceptional

23 Jun 2026

Jacqueline

My daughter and I spent two weeks at this lovely hotel. The staff were helpful, the room spacious and very clean, the breakfast was good and there was quite a variety of hot and cold food, there was something there for everyone, there is also a gym and swimming pool on site. The hotel is situated directly opposite a bus station for convenience. We really enjoyed our stay and would definitely recommend to anyone looking to stay in Boston.

Family

10/10

Exceptional

16 Jun 2026

Pete

The staff were very accommodating letting us have an early check in when we arrived early in the morning from our flight

Friends_and_family Family

8/10

Excellent

16 Jun 2026

Andrew James

Was there for the World Cup so didn’t spend much time at the hotel. Room was clean and comfy. Shower worked well. Breakfast was pretty average.

Partner

10/10

Exceptional

16 Jun 2026

Pete

Great shuttle service from the airport and for $50 we were able to check in early since our flight got us to the hotel at 6 am. We checked in ate breakfast and went to bed lol

Friends_and_family Family

10/10

Exceptional

10 Jun 2026

Alyssa

Great experience. Quality breakfast. Convenient airport shuttle.

Self

10/10

Exceptional

08 Jun 2026

Anelech

El desayuno es muy bueno, el personal muy servicial ,y tienen servicio de traslado, muy bueno !!\"

Family

10/10

Exceptional

07 Jun 2026

Laci

This was a great option to stay close to the airport, and it was easy to get to downtown. The staff was incredibly nice and helpful. I loved that there was a shuttle to the airport and to catch the train to go downtown. Plus, Ciao! Pizza and Pasta nearby was one of the best restaurants.

Family

4/10

Poor

03 Jun 2026

Robin

I did not receive the accommodations that I had booked on arrival. I booked a 1 bedroom suite. We were told that there were none available. We had to take a studio which was 1/2 the size of the 1 bedroom suite. The garbage disposal did not work. The toilet paper holder was loose and came off the wall when I went to grab toilet paper. There are no restaurants closeby within walking distance. The shuttle driver had a splint/support cast on one of his hands/arms. When he picked us up from the airport to take us to the hotel, he dropped my suitcase and the corner hit the cement. One of the wheels broke. I had to deal with my broken suitcase on the trip back home. The suitcase is not repairable.

Family

8/10

Excellent

01 Jun 2026

Rodney

The lobby was swamped, and only one lady at the counter but she was a rockstar. Doing the job of 3 people and making the line go fast. The room was large and nice. Only drawback was the fact that the AC was constantly going and couldn’t turn it off, making it freezing.

Also, the driver for the transport was amazing as well. Very friendly, took me early, and just an absolute nice person. The staff at the hotel are the best!

Self

8/10

Excellent

25 May 2026

Tracy

My room smelled like someone had just finish eating Indian food. I asked the front desk for some spray - they said they would send someone up from housekeeping - I left to return my rental car upon return it still smelled. You can can make your own conclusions. The hot water was shut off in the bathroom sink when I turned it one it of course leaked. Called the front desk to report the leak and it rang and rang. I went down and they were pretty busy checking in guests. The mattress had body imprints on the left side of the bed.the kind you sink into. I guess they don’t flip or rotated mattresses. The sheets were soft. The room accommodations had a large fridge a 2 burner stove and microwave. Nice large bathroom and a 4 minute ride to the airport.
There breakfast included traditional scrambled eggs with sausage but you had the option of adding cheese and salsa, waffles, yogurt - fresh fruit was a surprise along with English muffins toast or bagels and hard boiled eggs. Overall your standard breakfast at local hotels with a few extras.
The best feature I loved was the shuttle will pick you up at the car rental center you didn’t need to return to the airport. They will also drop you off and pick you up from local eateries.
I’m sure my experience isn’t typical of the average guest it’s just that quality control dropped the ball yesterday. Bottom line I would stay here again as long as the guest upstairs doesn’t wear there concrete slippers !

Self

8/10

Excellent

21 May 2026

Alisi

Love the breakfast

Family

10/10

Exceptional

19 May 2026

Hitomi

Breakfast menus are ok.
Double booking issue on the first night and i had to go to the different hotel

Partner

10/10

Exceptional

16 May 2026

Leticia

Great staff love the swimming pool.

10/10

Exceptional

15 May 2026

rajesh

Hotel was good * staff very helpful

Friends_and_family Family

4/10

Poor

13 May 2026

Michelle

bed in the sofa is broken in both

Family_with_children

8/10

Excellent

12 May 2026

Minh -Tien

Clean room

Family

4/10

Poor

09 May 2026

Diane

This hotel had gone downhill. When you turn your bed down and see blood on the pillow case, that’s a problem!!!!

Friends_and_family Family

4/10

Poor

06 May 2026

Jiya

I book two room one was perfectly find but another room is no towel I complained no show I stay 4 day 3 nights no room services and also second last day toilet clod up water didn’t come from tanks I complained no one make and also when I email twice to manager and calls no buddy helps that terrible experience in my life I pay full with hotel name and services

Family_with_children

10/10

Exceptional

05 May 2026

Lupei

Very good breakfast buffet

10/10

Exceptional

03 May 2026

Noli

Excellent staff. I wish i took him name. He was on night shift .

4/10

Poor

29 Apr 2026

Nidhi

The window blind was broken when we checked in late at night. It was very difficult to operate, and it took us about half an hour to fix it by us and then by the staff, which was quite inconvenient given the late hour.

Partner

10/10

Exceptional

27 Apr 2026

Korinne

The staff were friendly and the view of the Chelsea Street Bridge was awesome. It was easy to find from the airport and had parking. While there was a separate parking fee it was really easy to register, extend, and pay for the parking all in one. The room and hotel in general was very clean. Great place for a quick stay by the airport!

Self

10/10

Exceptional

27 Apr 2026

Yolanda

Hotel was clean and breakfast was great!

Family

10/10

Exceptional

24 Apr 2026

James

Excellent

10/10

Exceptional

22 Apr 2026

Angela

Able to leave luggage before/ after check-in , free airport shuttle when you contact them at airport - both drivers were nice. Basic kitchenette in room.
Breakfast was mix of healthy and cooked items. Problem is it is quite early and ends by 8.30am weekdays.
Room/bathroom was big and spacious. View of Chelsea Drawbridge was nice.
Handy for buses to Chelsea or downtown Boston opposite hotel.
Bring ear plugs as traffic can be noisy on main road / bridge crossing.
Staff were young but helpful.
Has sizeable gym and pool on-site too and both were empty when I used them .
No many shops nearby unless you walk down 12 mins to corner store and liquor store but i saw most guests order food to be delivered.
Person in room above stomped about a bit annoyingly.
Prices were high but it was over the Marathon Patriots holiday wkend. Close to airport but good bus ride to downtown. I didn't venture out to local Chelsea after dark. Largely Hispanic residential area. One nice cafe visited was Kushala. Theres also a CVS locally for toiletries.
Overall a pricey but nice stay.

Self

10/10

Exceptional

22 Apr 2026

Katie

Great rooms! Friendly staff, very helpful when you’re an out of towner. Great shuttle service!

Partner

10/10

Exceptional

21 Apr 2026

Douglas

Great location, friendly, clean facilities. Would highly recommend.

10/10

Exceptional

21 Apr 2026

Zhiqiang

Good

Friends_and_family Friends

4/10

Poor

21 Apr 2026

Ian

Probably the worst US hotel I have stayed in, in the last decade and I’ve already stayed at eight this year. Run down, shelves missing in the room, which looked like an Extended Stay but worse. Tired furniture overall. Fake (pointless) net curtains so you couldn’t even close them; it was either full blackout blind or have everyone looking straight in from the car park. Miserable desk staff, no bar (it’s been closed down!), no restaurant at all and breakfast 6-8am only, I mean, come on, 6-9 at the very least is acceptable! Just not a nice property. On the upside, the bed was comfy, the shower worked and the airport is nearby!

Self

6/10

Pleasant

21 Apr 2026

Crispin

Room wasn't totally cleaned. Some garbage still in bin from previous guest.
Floor in room didn't appear vacuumed.
Hotel is showing its age (Door frames have rust, etc). Couldn't provide bottled water at front desk.
Breakfast was standard fare.

Self

8/10

Excellent

14 Apr 2026

Ashley

Have to pay extra for daily parking.

2/10

Poor

05 Apr 2026

Samantha

Staff at the hotel was great. Hotel was good. Pool was clean breakfast was good. They charged me twice for my stay and you have to pay to park. We stayed several days and lost a lot of money due to this. Front desk states they can’t help and no response from the email.

Family_with_children

6/10

Pleasant

02 Apr 2026

Cindy

The location of this hotel is not the best & the restaurant isn’t much or a restaurant. They say they offer a shuttle to the nearest subway but it’s actually to the airport which you have to pay to exit so you can get to the subway & pay again to get back to the shuttle meeting spot to go back to the hotel!! Am not sure if I would stay at this hotel again but was traveling with my husband for his company’s offsite. The staff were far and away the best part of the stay

10/10

Exceptional

28 Mar 2026

Katrina

We only stayed one night at TownePlace but had a great experience. The suite was spacious and the bed very comfortable. On the second floor, we could hear the street noise and I wish we had seen that there was a sound machine next to the bed that we definitely would have used overnight to mask street noise. Breakfast was plentiful and tasty. We both found options we wanted to eat. The living area in the suite had excellent furniture, including moveable side tables and a desk area with charging station. The free shuttle to the aiport was quick and the driver, Joseph, was friendly. We would stay again.

Partner

10/10

Exceptional

21 Mar 2026

Alexis

Room was clean breakfast was great

Family_with_children

10/10

Exceptional

19 Mar 2026

gladys

Although not in the downtown area it’s located across from the bus station that takes I there in a short ride. Very good breakfast and great staff / I will definitely stay there again ! A great value for the price

Family

10/10

Exceptional

13 Mar 2026

Frida

amazing stay def recommend

10/10

Exceptional

11 Mar 2026

Donika

Dean at the front desk was very helpful and gracious. He made our stay pleasant. Paul, one of the shuttle drivers was also very helpful and knowledgeable about the area. Very pleasant to chat with. The food was very good, always hot, and plenty to choose from. Breakfast was important as we were there for my daughter’s volleyball tourney, and the food options were perfect for an early morning routine. Would highly recommend this place!

Friends_and_family Family

6/10

Pleasant

08 Mar 2026

Julie

The hotel is nice and was clean. The suites would be nice for a long stay. The only downside is that there was a busy bus stop behind the hotel and the beeping of the bus as it lowered the side was pretty loud both at 11pm when I was going to sleep nd 6am as I got up. I sleep with white noise so that helped a lot once I fell asleep. The breakfast was good.

Self

10/10

Exceptional

07 Mar 2026

Michael

Thumbs up

10/10

Exceptional

04 Mar 2026

Paula

Airport shuttle was very easy to access. The rooms were excellent and the staff was excellent!

Partner

8/10

Excellent

01 Mar 2026

karen

Cleanliness, staff extremely friendly

Friends_and_family Family

10/10

Exceptional

28 Feb 2026

cleotilde

Staff was very kind and helpful. The hotel shuttle staff and breakfast staff was excellent

Family

4/10

Poor

26 Feb 2026

Heather

This hotel is extremely noisy. There is a bus stop directly outside of the room which did not stop running all night. Horns were honking, loud engines were constantly making noise all nigh. We did not sleep at all. The heater was also stuck on. We tried turning it off completely but the room was still very hot.

Friends_and_family Family

2/10

Poor

22 Feb 2026

Bassem

Stayed there for 21 days. Worst stay of my life. Toilet shattered, cockroaches in sink (pic evidence), and when I attempted to extend my booking another 7 days through Marriott bonvoy app the General Manager after agreeing in person to have us deposit half the amount of the stay upon check in and the remainder tomorrow CALLED my cell phone after leaving the hotel and asked us to vacate the hotel within two hours - with no reason given whatsoever (never had a complaint the entire stay).

The AGM is also a coward and refused to speak to us but instead fraudulently charged my card amounts between $100-600 multiple times nearly daily to attempt to extract more money from my card while illegally attempting to evade fraud detection. Enjoy the coming lawsuit.

Family

10/10

Exceptional

18 Feb 2026

Stephanie

Close to everything and clean

6/10

Pleasant

17 Feb 2026

wendy

Nice stay room had a full size refrigerator,2 burner stove, and a microwave.
No food except snacks and microwaveable frozen diners.

Self

6/10

Pleasant

16 Feb 2026

Jeff

was loud and no food nearby

Business

10/10

Exceptional

08 Feb 2026

Avrohom

Great place

Leisure

10/10

Exceptional

11 Jan 2026

Timoy

The was clean and spacious, staff was friendly

Leisure Family_with_children

10/10

Exceptional

29 Dec 2025

Diane

Very very clean, large rooms.

Friends_and_family Family

10/10

Exceptional

28 Nov 2025

Joseph

Great hotel situated minutes from Logan airport very convenient, the rooms were outstanding spacious and clean, even had a stove and fridge for longer stays, staff was very attentive and everything was very clean, I highly recommend this hotel!

Business_and_leisure Partner

6/10

Pleasant

20 Nov 2025

Marco Paulo Soares

No response to emails .kitchen messed order up then closed couldnt get shuttle as no alternative way to call to order it ..Room ok

Leisure Self

10/10

Exceptional

15 Nov 2025

Susan

Yes room was amazing and would recommend staying here as you can get a bus from the station opposite the hotel to take you into Boston for less than £2

6/10

Pleasant

10 Nov 2025

Pascatrick

When we came, only one person at the front desk and huge line….elevator was not working, so waited a few minutes to fix it….
Room is neat and nice, breakfast is great!

10/10

Exceptional

08 Nov 2025

Greg

Very nice and clean, friendly staff look forward to staying there again

Leisure Partner

10/10

Exceptional

03 Nov 2025

Nancy

Great service, clean room, large rooms,

6/10

Pleasant

02 Nov 2025

mojgan

Everything was fine

10/10

Exceptional

28 Oct 2025

Jason

The property is very close to the airport, and the airport shuttle is very convenient. The property doesn’t seem to be in a nice area of town. However, the property itself is very well-maintained and very clean. I would definitely stay here again if I wanted to be close to the airport.

Leisure Family

10/10

Exceptional

28 Oct 2025

Alexandra

Great hotel

Business Pet

10/10

Exceptional

27 Oct 2025

Ana

Clean room, great breakfast. Dude at the shuttle to drop us off at the airport was pissed and threw my bag. Hotel was good tho

Leisure Family

8/10

Excellent

25 Oct 2025

Peter

Good room, breakfast and facilities. Good airport shuttle service and short walk to the Silverline bus into the City.

Leisure Family

10/10

Exceptional

21 Oct 2025

Jesica

Clean room, friendly staff, convenient location

Leisure Friends

10/10

Exceptional

19 Oct 2025

Romie

Overall, I had a pleasant experience with this property. The pros: super clean, renovated rooms, friendly staff, and good offerings for the hot breakfast. The cons: no one answered the phone when I called for the complimentary shuttle, so I had to take an uber. The hotel sits at an intersection that is extremely noisy, and since my room’s window faced the intersection, I couldn’t sleep due to all of the noise from the trucks.

Business Self

10/10

Exceptional

19 Oct 2025

Mike

Friendly staff, clean, comfortable, centrally located, good value

Friends_and_family Friends

2/10

Poor

15 Oct 2025

Cindy

We were given a ohone number to call for pickup from the rental car center. I called but no one would answer the phone. My husband also called, but he was hung up on two times. I was left on hold for 45 minutes before i could speak to someone to request pickup, and then another 15 minutes to be picked up. This was totally unacceptable service. Additionally, when we contacted Marriott corporate, we were told they would not intervene because the booking was with Expedia. As a result, i will not be booking with Expedia for hotels in the future. I will book directly with the hotel and airlines.

Leisure Partner

10/10

Exceptional

15 Oct 2025

Luis

Such a great experience

Leisure Family

10/10

Exceptional

13 Oct 2025

Jennifer

Nice. Had to pay $25 per day to park.

Leisure Family

8/10

Excellent

06 Oct 2025

Cynthia

Didn’t use

Friends_and_family Family

10/10

Exceptional

06 Oct 2025

Aaron Julius

The room was great as was the breakfast!

Leisure Family

8/10

Excellent

05 Oct 2025

Don

The hotel provided a good base to stay with very convenient public transport close by. The room did have facilities to enable you to prepare your own meals but local shops were limited as were restaurants

Leisure Self

6/10

Pleasant

04 Oct 2025

Robert

Shuttles great, Brian was awesome, thinner man at night check-in, has serious problems, Dean in morning more than made up for sucky night dude. A few issues with plumbing, that Dean wrote down to address, no deal breakers. Met Mike at the bar, also accommodating. House keeper very helpful as well! Would stay again.

Leisure Family

6/10

Pleasant

04 Oct 2025

Ron

Hotel was way too expensive for the condition of the room. Breakfast was cold. Eggs sausage and potatoes. Had finger food for dinner and was way over priced and service was terrible. One person to do it all

Friends_and_family Family

6/10

Pleasant

02 Oct 2025

Loretta

This hotel is in an industrial area. Its clean and convenient for Logan but thats it. There is lots of road noise from heavy vehicles. Clearly its an issue as the hotel leave ear plugs on the bed side table! First time I've ever seen that. I had a poor experience with the airport shuttle. I waited for 45minutes outside Terminal E arrivals at the courtesy bus stop but it didnt arrive. Nowhere when I booked did it say you had to call for a ride. I had also messaged the hotel a few days before to ask if i should call for pick up on arrival. I never got a response.
I called the hotel and was told to go up to departures to be picked up and the bus would be 20mins. Pick up at departures made no sense. All the other hotel shuttles were picking up at arrivals which makes sense!! At the departure pickup I waited 30mins and called the hotel again who were a little vague and after leaving me on hold for a while said the driver would be with me soon. Not a great service. I would suggest stating on your website location of pickup and if a client needs to call for pickup.

10/10

Exceptional

23 Sep 2025

Daniel

Liked breakfast, transport availability and STAFF.

Leisure Family

10/10

Exceptional

19 Sep 2025

Heather

Friendly staff, great rooms and handy shuttle service!

Leisure Family

10/10

Exceptional

18 Sep 2025

Jena

Nice but loud.

The room was lovely and the bed was very comfortable. However….if you find hotel-provided ear plugs on your bedside table, expect the night to be loud. And it was. The traffic outside our room was LOUD, throughout the whole night.

Partner

2/10

Poor

17 Sep 2025

Pamela

Not happy

10/10

Exceptional

15 Sep 2025

Kelly

Clean and comfortable

Leisure Partner

6/10

Pleasant

14 Sep 2025

Annette

The room was small. Breakfast was routine hotel fare and put away completely at 9 AM even though guests were still trying to get food. Front desk staff was inconsistently helpful. Location is close to commuter train station which was nice once the system was learned.

Leisure Family

10/10

Exceptional

13 Sep 2025

AARON

Early check-in

Leisure Family

8/10

Excellent

10 Sep 2025

Shelley

Good for a night

Easy check in, but it’s not until 4pm. Room was a “suite” so there was a full size fridge, microwave, a few dishes, ect. A strange set up for a closet- shelving and not a lot of room to hang a coat or dress. Large sofa and one desk chair- no other chairs or table. Being really close to the airport you can hear a lot of traffic but that’s to be expected. They provide ear plugs in the room. Room was very clean. Free shuttle to the airport. No restaurant or bar on premises.

Partner

10/10

Exceptional

06 Sep 2025

Edgardo

Perfect option for early flights

Excellent facilites. Clean room,
very confortable room. Only problem nothingh to do nearby. Very closed to airport.

Partner

8/10

Excellent

05 Sep 2025

Dale

Property was clean and staff was attentive. Our room overlooked one of the busiest intersections in Chelsea.

Leisure Partner

4/10

Poor

28 Aug 2025

Ricardo

Will not stay here again

What a mistake. I booked because it was three minutes from the airport, but it took me an hour to get there because of a drawbridge between the airport and hotel. I checked in and tried to get dinner, but they have no restaurant. The lady told me there was hot water in the room to make a soup, but there was no such thing. Will not stay here again.

Friends_and_family Family

10/10

Exceptional

25 Aug 2025

Jesus

Was a quick stay but very nice. Quick ride to downtown but away from the busyness. Rooms were clean and quiet.

Leisure Family_with_children