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Marriott Vacation Club Pulse Custom House, Boston
Boston - MA · United States
3 Mckinley SquareView location
9.4/10Excellent678 Reviews
Cleanliness9.8/10 9.8
Service9.6/10 9.6
Comfort9.4/10 9.4
Condition9.6/10 9.6
Location9.8/10 9.8
Neighborhood9.6/10 9.6
Quality10.0/10 10.0
Value8.8/10 8.8
Amenities9.2/10 9.2
See all ratings- Business hotels
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Marriott Vacation Club Pulse Custom House, Boston
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and an arcade/game room. Quench your thirst with your favorite drink at the bar/lounge. Continental breakfasts are available daily for a fee.
Featured amenities include express check-out, complimentary newspapers in the lobby, and dry cleaning/laundry services. Make yourself at home in one of the 84 guestrooms featuring microwaves. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment.
Partially open bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and coffee/tea makers. Distances are displayed to the nearest 0. 1 mile and kilometer. Long Wharf - 0. 2 km / 0. 1 mi- Faneuil Hall Marketplace - 0.
2 km / 0. 2 mi- Quincy Market - 0. 3 km / 0. 2 mi- Boston Massacre Site - 0. 3 km / 0. 2 mi- Old State House - 0.
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Marriott Vacation Club® at Custom House, Boston is centrally located in Boston, a 1-minute walk from Faneuil Hall Marketplace and 11 minutes by foot from Boston Common. This aparthotel is 0.9 mi (1.5 km) from TD Garden and 1.2 mi (2 km) from Boston Public Garden.
Make yourself at home in one of the 84 guestrooms featuring microwaves and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Partially open bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Conveniences include phones, as well as safes and coffee/tea makers. Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Smoking areas
Business facilities
Accessible facilities
Check-in and check-out
Check-in from
4:00 PM
Check-in until
anytime
Check-out until
11:00 AM
Minimum check-in age
21
Hotel policies
No rollaway/extra beds available
No cribs (infant beds) available
Audubon
LGBTQIA+ friendly
Professional property host/manager
Pets not allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
Cleaning and safety
Sanitization
Property uses a professional cleaning service
Contactless check-out is available
Important information
-
You need to know
- The property is professionally cleaned.
- Contactless check-out is available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
-
Special Instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
- Host has indicated there is a smoke detector on the property
- Safety features at this property include outdoor lighting
- This property is professionally cleaned
- Property Registration Number ROC-11545442-009
-
Minimal age
21
-
Optional fees
- Fee for continental breakfast: approximately USD 2.00 to 10.00 for adults, and USD 2.00 to 10.00 for children
- Valet parking fee: USD 60.00 per day (in/out privileges)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
English
Nearby attractions
Faneuil Hall Marketplace
0.1 km / 0.1 mi
Quincy Market
0.1 km / 0.1 mi
Long Wharf
0.2 km / 0.1 mi
The Freedom Trail
0.3 km / 0.2 mi
Boston Harbor
0.3 km / 0.2 mi
Old State House
0.3 km / 0.2 mi
New England Aquarium
0.4 km / 0.2 mi
Boston City Hall
0.4 km / 0.2 mi
Rowes Wharf
0.5 km / 0.3 mi
Paul Revere House
0.6 km / 0.4 mi
Seaport Boulevard
0.6 km / 0.4 mi
Boston Common
0.9 km / 0.6 mi
Orpheum Theater
0.9 km / 0.6 mi
Boston Tea Party Ship
1 km / 0.6 mi
Citizens Opera House
1 km / 0.6 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 84
- hotel
- Wheelchair-accessible
- Car parkExtra charge
- 24-hour reception
- Check-in hour
- Check-out hour
- Wi-fi
- Valet parking
- Room service
- Laundry service
- Babysitting service
Show 16 more facilities & services
- Multilingual staff
- Bellboy service
- Hotel safe
- Lift access
- Concierge
- Newspapers
- Luggage roomExtra charge
- Clothes dryer
- Bar
- Business centreExtra charge
- Children playground
- Game room
- Breakfast
- Non-smoking establishment
- Minimum check-in age: 21
- Fitness
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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SUITE ONE BEDROOMSUITE • ONE BEDROOMSUI.B1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- ONE BEDROOM
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMarriott Vacation Club Pulse Custom House, Boston
SUITE ONE BEDROOM
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- ONE BEDROOM
Adult and child limits apply within the room's total guest limit.
Room code: SUI.B1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE ONE BEDROOM AccessibleSUITE • ONE BEDROOM Accessible • 1 Bedroom • 42 m²SUI.B1-H6
Room overview
Non-smoking room- Room size
- 42 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- Sofa bed
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- ONE BEDROOM Accessible
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wheelchair-accessible
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMarriott Vacation Club Pulse Custom House, Boston
SUITE ONE BEDROOM Accessible
Room photos
5 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 42 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- Sofa bed
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- ONE BEDROOM Accessible
Adult and child limits apply within the room's total guest limit.
Room code: SUI.B1-H6
Room amenities
- Wheelchair-accessible
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE AccessibleSUITE • AccessibleSUI.H6-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMarriott Vacation Club Pulse Custom House, Boston
SUITE Accessible
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room code: SUI.H6-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE Accessible KING SIZE BEDSUITE • Accessible KING SIZE BED • 1 Bedroom • 42 m²SUI.H6-KG
Room overview
Non-smoking room- Room size
- 42 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- Sofa bed
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wheelchair-accessible
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMarriott Vacation Club Pulse Custom House, Boston
SUITE Accessible KING SIZE BED
Room photos
7 photosSelect a photo to open the full-screen viewer.
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 42 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- Sofa bed
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.H6-KG
Room amenities
- Wheelchair-accessible
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE KING BED ONE BEDROOMSUITE • KING BED ONE BEDROOM • 1 Bedroom • 42 m²SUI.B1-KG
Room overview
Smoking room- Room size
- 42 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width, Sofa bed
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- KING BED ONE BEDROOM
Adult and child limits apply within the room's total guest limit.
Room amenities
- Bathrobes
- Bathroom
- Kitchen
- Minibar
- Centrally regulated air conditioning
- Wake-up service
- Cable TV
Facilities with extra charge
- Hairdryer
- Direct dial telephone
- TV
- Mini fridge
- Microwave
- Tea and coffee making facilities
- Ironing set
- Safe
- Wi-fi
- Pay movies
- Toiletries
- Satellite TV
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMarriott Vacation Club Pulse Custom House, Boston
SUITE KING BED ONE BEDROOM
Room photos
7 photosSelect a photo to open the full-screen viewer.
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Smoking room- Room size
- 42 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width, Sofa bed
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- KING BED ONE BEDROOM
Adult and child limits apply within the room's total guest limit.
Room code: SUI.B1-KG
Room amenities
- Bathrobes
- Bathroom
- Kitchen
- Minibar
- Centrally regulated air conditioning
- Wake-up service
- Cable TV
Facilities with extra charge
- Hairdryer
- Direct dial telephone
- TV
- Mini fridge
- Microwave
- Tea and coffee making facilities
- Ironing set
- Safe
- Wi-fi
- Pay movies
- Toiletries
- Satellite TV
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Marriott Vacation Club Pulse Custom House, Boston
100
reviews shown
Jason
Our stay was excellent. We were given a room well-before actual check in time.
Yevhen
Very good
Joshua
M
Traci
Beautiful observation deck is the star of the show here. Easy distance from downtown sites including the Freedom Trail is a plus. Be aware you will be approached to attend a pitch to buy into the Marriott Vacation Club. If you are not a member, expect to get a room on a low floor, possibly with minimal windows with a view.
Frank
Best hotel for stay in Boston!
Kosha
One of the best places we have stayed. Location was unbeatable- everything within 10-15 min walking. Would stay here again in a heartbeat! And the observatory was an added bonus! The 360 degree view was incredible!
William
Great staff and good location.
Walter
Great job
Greg
Great stay with great downtown location.
Noelle
Excellent location and clean room with beautiful views. Very comfortable and convenient.
Nathan
All together I am satisfiedthey
Antonios
Great location, Central to all main attractions and great restaurants, food, entertainment.
Custom house is fantastic building rich in history.
Great place to stay in Boston
Custom house is fantastic building rich in history.
Great place to stay in Boston
Kimberely
Beautiful hotel and easy access to everything.
Madison
Incredible hotel
Ronit
This is a beautiful property. The 360 observation deck gives you a full view of the city of Boston which is more than a pleasant surprise. While we were staying, the upper floor elevator was out of service, so we had to hike up 6 or 8 floors to get there.
For the room, we walked into a loft suite. It's great, the only problem is, the bathroom is downstairs, it's a bit of a hazard to go to the bathroom in the middle of the night. The property lacking a restaurant was a bit of an issue because the continental breakfast doesn't look good at all. We ended up walking to the next block and had breakfast at a hotel restaurant. But overall, if you like a bit of history and spacious clean rooms with good location, I would recommend this hotel.
For the room, we walked into a loft suite. It's great, the only problem is, the bathroom is downstairs, it's a bit of a hazard to go to the bathroom in the middle of the night. The property lacking a restaurant was a bit of an issue because the continental breakfast doesn't look good at all. We ended up walking to the next block and had breakfast at a hotel restaurant. But overall, if you like a bit of history and spacious clean rooms with good location, I would recommend this hotel.
Cathy
Hotel is in the perfect area to go to Faneuil hall as well as to the north end everything’s in walking distance multiple restaurants you can eat high-end or very inexpensive fun time for all
Hratch
I think it was the best hotel we have ever stayed in. My kids loved it as much as my husband and i. If you stay there you must do 2 things, see Monika the concierge, she is the best and go up to the clock on top of the building to see Boston from the top.
Richard
great location great amenities no restaurant but a bar and breakfast area highlight is the building the rooftop kids enjoyed playing pool i recommend and will be going back
Christopher
The hotel was great however the elevator was being serviced. When you’re only there for one night, time is of the essence and you don’t want to waste time waiting for the elevator. The elevator being serviced should have been reflected in the room rate.
Anthony
Room was great view was ok staff were amazing.
Thomas Benjamin
Everything was great. People working there were so kund so helpful and so nice. The rooms were very good. The view was gorgeous
Roy
I did not have breakfast, good location, friendly staff, downside the heating in the bedroom wasn't working and it was cold.
Michael
The building is awesome and historic. Great architecture and very sturdy design. The bed was great and the room was very home-like. Location was fantastic. The only thing I would improve upon is the breakfast menu.
Alicia
Loved the room, staff was great and special activities were awesome!
carolyn
Room was not up to standard. The hotel had to wash the rug before we got in. Which made the room not ready at check in. When we got in room rug was wet and had a dank smell for the two day stay. They had no rooms to switch us to
Melissa
I can’t recommend The Custom House enough, it is perfect! The staff are wonderful, it’s very clean and the perfect location to see Boston!
Molly
The room was incredibly clean, the staff was very accommodating, and the location is unbeatable. We traveled with our baby, so having a separate bedroom and living room area with doors allowed her to go to bed early while we enjoyed lounging and watching movies in the bedroom. The hotel provided a high chair and pack n play for the room, the bathtub was easy for bathing her, and housekeeping kept our room comfortable and clean each day, even tidying dishes in the kitchenette. The property has incredible observation deck views, was immaculately decorated for the holidays and was walkable to the aquarium, Faneuil Hall, North End restaurants and more. We’ll encourage everyone to stay here!
Michelle
The staff the room everything was wonderful. We can’t wait to make another visit next year.
Peter
Breakfast was very limited
Louis
Room had a good layout with sitting room/kitchenette separated from bedroom by hallway and bathroom. Room was clean and comfortable with Boston themed decor. Observation deck on top floor was very nice. Only downside was HVAC that only operates in heat mode in the winter, took awhile for room to cool down.
Ashley
Staff, clean room, breakfast and bar right outside of the room. Very nice.
Brian
The Custom House is one of the best places we have ever stayed. The rooms , staff and atmosphere is absolutely amazing!!!
Laura
Best hotel in Boston. Unique and historic. Walking distance to so many things.
Maria Adela
The apartment was nice but I had booked because of the wonderful views ot this building. Our apart was on the 5 floor looking the worst part of the buildings. I have asked for another apart as we are 80 and 91 and stay at home for the most part of the day. The manager refused to change our room. As the view was the only reason to choose this hotel I am disapointed and it was not amazing for us. The building is wonderful but there are many wonderful hotels in Boston and the price of Marriott was high for the season
Karen
The staff are always wonderful and helpful. Awesome customer service and the ambience of the hotel is amazing- love the Custom House!
Mavelys de la
All is great , the location is perfect . The rooms are big and clean. The personal very nice and help us with tours and ideas were to eat.
John
The Marriott Vacation Club® at Custom House, Boston is one of my favorite places in the Marriott chains to visit - always a wonderful time at a very exclusive and comfortable place. Great location and outstanding staff/service. I can't say enough good things about this hotel/vacation club ... by far, my favorite place to visit in all of the Marriott hotels in the United States!!
Paul
Nice, clean, spacious room. Staff were all very nice and helpful. Awesome views of Boston!
Donna M
Excellent stay. Will be back
Patrick
We stayed in a suite with high vaulted ceilings. The air conditioning was a little tricky trying to keep an even temperature across the upstairs and downstairs but the suite itself was VERY nice. The location is unmatched.
Gail
Historic building in great location
Nicolle
Room was in good condition. Staff was nice .
Samuel
Everything about this place is perfect! Don't worry about breakfast as the surrounding area is filled with different options. They only offer coffee complimentary and some typical hotel breakfast items that get charged to the room, but you're not coming to Boston for hotel breakfast. Will be back to stay again!
Ricardo
Beautiful room and very helpful staff!
Carole
Highly recommend this hotel for a comfortable upscale stay in this lovely area of Boston. Excellent customer service.
Jennifer
What a cool place! The hotel was beautiful with some very unique features . The room was spacious enough for our family and the location was perfect. All the staff were friendly and helpful
Not a deal breaker for us but an onsite restaurant or pool would have made it even better!
I would go back and recommend!
Not a deal breaker for us but an onsite restaurant or pool would have made it even better!
I would go back and recommend!
George
Excellent staff. Property is old but comfortable and interesting. Must use valet parking. Easy walk to tourist activities.
Sapati
Great hotel
Nicolle
Beautiful views
Claudia
LOVED this place, beautiful hotel, rooms and location is perfect for walking everywhere. Staff was wonderful, will stay here again when in Boston
Brian
Always love staying here at The Custom House! Right in the heart of the Boston. Observation deck and game room are nice perks with great views of Boston! Love it!
MARY
Great location!
Daniel
The location is perfect for a family reunion. The hotel is a landmark that can’t be ignored.
Staff could not have been more accomadating.
Even with elevator upgrades in process the ambiance was still impressive.
Staff could not have been more accomadating.
Even with elevator upgrades in process the ambiance was still impressive.
Heather
Great Hotel Location-Bad Room Location
This hotel is in a great location, the bed is very comfortable and the room is nice. HOWEVER, we ended up with a room on the first floor facing a restaurant with live music and right next to the breakfast area. As much as this hotel costs no one should have to stay in this particular room (102). You can't even open the window shades because people can look right into your room. We were also woken up early every morning hearing the door to the breakfast room opening and closing as staff was getting things ready.
The frustrating thing is, we called the hotel directly about three weeks before our stay asking for a room on a high floor and was told that wouldn't be a problem. When we got there we were told we were on the first floor and to check back the next morning. Next morning we were told they didn't have enough staff to let us change rooms try again the next day. The next day, same thing. They finally called us after we left that day to say we could change rooms but would have to come back and gather everything up let them hold our bags and then later they would have it ready. It wasn't worth it by then because we were on our way to a tour and couldn't go back. I asked for a break in cost or a free night later and they said they would try. Once again no help in the end. In my opinion, a hotel that costs this much should take better care of their customers. We did get some points on our Marriott Convoy account but not much. Very disappointed in the management at this hotel.
The frustrating thing is, we called the hotel directly about three weeks before our stay asking for a room on a high floor and was told that wouldn't be a problem. When we got there we were told we were on the first floor and to check back the next morning. Next morning we were told they didn't have enough staff to let us change rooms try again the next day. The next day, same thing. They finally called us after we left that day to say we could change rooms but would have to come back and gather everything up let them hold our bags and then later they would have it ready. It wasn't worth it by then because we were on our way to a tour and couldn't go back. I asked for a break in cost or a free night later and they said they would try. Once again no help in the end. In my opinion, a hotel that costs this much should take better care of their customers. We did get some points on our Marriott Convoy account but not much. Very disappointed in the management at this hotel.
Vincent
Everything was great!
Terri
Great checkin process, staff extremely friendly and helpful with directions etc.
Julie
New Favorite Boston Hotel
I can't believe I've never stayed at a Marriott Vacation Club before. The Custom House in Boston was an incredible experience, and everything was brilliant. From the extremely helpful concierge, Monika, to the very easy valet parking, to the wonderful room with incredible views, it was just an extremely enjoyable experience. The play place for the kids was super helpful in allowing them to burn off some excess energy before bedtime, and the view from the top floor was undeniably gorgeous. I can't wait to plan my next trip and stay here again.
David
Great hotel and great staff. The rooms are first-come, first-served, so if you are given a lower room (we received one on the 1st floor), kindly ask to be switched to a higher room the next day. They were great about that. Very large rooms, clean and spacious - perfect for a family traveling!
Brian
This hotel is such a great hidden gem! We LOVED the observation deck and the history throughout the hotel. The rooms were well maintained and the high ceilings make the room seem so much bigger. It’s steps from Quincy market and Faneuil! We will definitely stay here on our next trip to Boston
Giovana
Excellent location! Superb concierge service!
Excellent location! Just a block from all main amenities. Beautiful hotel! Super clean and great service. The only reason why I’m giving a 4 star is because of the breakfast. Extremely simple. It is more like a Cafe place where you have to pay for a muffin or make your own egg. Luckily there’s plenty of cafes around the area.
joe
Great location. Great amenities
Cheryle
The view was amazing
David
Those who appeared to be residents of the Custom House 5th floor and above were not as friendly as the staff. The continental breakfast was a pay A La Cart, instead of included in the price. The location was exactly what we wanted. We were able to get everywhere's in Boston that we wanted to and a very walkable location to everything
Michelle
Great location and comfy beds! Staff very friendly and helpful.
Sherry
Lovely hotel. Good location. Very helpful staff.
Scott
A beutiful historic hotel in the best location is boston. Valet parking made it easy. The tob observation area allowed us to see all over boston from tables . The bar drinks were nice. An elegant hotel with spacious rooms.
Kathleen
Amazing suite with 30 feet ceilings. Downside was that loft bedroom did not have its own bathroom.
Shara
Loved the Museum like atmosphere!
Ligaya
Super helpful and polite front desk - helped us get cabs, took care of us when the bed was too high for my elderly and short mother to climb into. Beautiful room, very comfortable - even the sofa bed. Separate climate control for sitting and sleeping rooms. Huge windows but effective light blocking shades. Quiet even though we were on the first floor next to the breakfast room.
Walkable to all your classic Boston sights - Boston Garden, Freedom Trail, aquarium, Harbor Front, etc. Lots of great food steps away (State Street Provisions, Legal Seafood, Quincy Market Food Hall). Convenience store right across the parking lots. (Our cab was for the airport.)
Free programming like bird presentations and movies, amazing observation deck for guests only, game room, gym. Free coffee and hot chocolate in the breakfast service. Good WiFi. Absolutely top notch.
Walkable to all your classic Boston sights - Boston Garden, Freedom Trail, aquarium, Harbor Front, etc. Lots of great food steps away (State Street Provisions, Legal Seafood, Quincy Market Food Hall). Convenience store right across the parking lots. (Our cab was for the airport.)
Free programming like bird presentations and movies, amazing observation deck for guests only, game room, gym. Free coffee and hot chocolate in the breakfast service. Good WiFi. Absolutely top notch.
Jeffrey
Overall an excellent property. Everyone on staff at all levels were so friendly and accommodating
Verified traveler
Impressive in every way
Ann
We really enjoyed going up to the 26th floor to take in the view. Suites are roomy. Location is close to markets, aquarium and freedom trail. Only complaint was the frequent noise from airplanes.
maria
What a gem of a place. The staff is wonderful and the hotel is beautiful. They have an amazing observation deck. The bar staff is friendly. The only thing they could improve on is offering something gluten free, we went out for breakfast every morning. Highly recommend and I would definitely go back
Cory
Clean and spacious room.
Robert
Excellent stay
Great stay with the family. Easily able to put a pack n play in the bedroom and a blow up toddler bed in the sitting room. Clean hotel with great staff.
Stacey
My only complaint is that there was an event/ reception Friday evening that was very loud on our floor. Otherwise wonderful experience .
Danielle
Loft room was amazing!
Yuecheng
Walking distance to Quincy market
Alison
The staff was amazing and so kind. The hotel is unique and spacious and had everything we needed. The location was great as well.
Cynthia
Beautiful landmark hotel
Gorgeous rooms with 16’ ceilings, well appointed. Could use a little painting here and there. Location can be beat! Would return!
Julianna
This historical icon provided exemplary service and views that truly took your breath away. The property itself was clean and very comfortable. Easy access to public transportation and well situated for many walkable sites. The staff were approachable and considerate of our needs. We will be returning for any future trips to Boston. Thank you, Marriott Vacation Club at Custom House
Hanan
Beautiful hotel and amazing location
MaryAnn
Hotel Review
Would love to come back to stay again; but only in room on a floor high enough and/ or on side where my wife did not here train noise which bothered her
IGOR
A
Ashley
Our stay was perfect. Room was clean and spacious. Property is beautiful.
Kerry
Lovely spacious hotel in a great location in a very historical building. We travelled with our teenage son and we had plenty of space for our 4 night stay.
Gilles
Well located with excellent service
The only less interesting element is the noise of the HVAC system
The only less interesting element is the noise of the HVAC system
Cheryl
Excellent
Patricia
Hotel is very well located. Beautiful property. Room was quite large and had all amenities we needed.
Verified traveler
We loved our stay! Perfect for our family of four. Loved the neighborhood and the entire space was beautiful and well decorated for the holidays.
Susan
We were told by the staff upon check in that we could have a room with a view of the harbor but that the room was not ready and we were told that we would have a couple of hours to wait and that we would receive a text message when the room was ready - at least by 4 pm. We waited until 5 pm and still no text so we went back to the desk only to be checked in to a room that was low and without a view. The manager that was on was VERY rude and unhelpful. She actually enjoyed telling us that the room that was supposed to be for us had been given away and lied that she was unaware that it was promised to us - despite the fact that the day shift desk folks had, in fact, passed the information along both verbally and in the computer. We never received any text that a room was even available and her attitude was, in essence, \"oh well, that's just too bad\". It certainly soured our experience as we had really been looking forward to celebrating a special occasion over the weekend.
Virginia
Wonderful spot!
Great stay! We have stayed here many times & are always pleased! All the staff is lovely and accommodating! Great location! A short walk to the North End with fabulous Italian restaurants galore. And, of course, a stop at the modern bakery on Hanover street for cannolis and cappuccino !
Jackson
Overwhemly frendly....not just in speech, but in real deeds. When the hot cider was out in the lobby, I told the front desk (not a complaint, but thought they would wish to know to remedy), since I had already consumed as much as I wanted. I did not say my name nor was I asked. When I returned to my room, a staff member had delivered a cup of hot cider prior to my return within just a few minutes. I was pleasantly surprised and impressed!
Just a wonderful stay and a great thank you to the staff, for such!
Just a wonderful stay and a great thank you to the staff, for such!
Khristopher
Great location. Staff and hotel were beyond expectations.
Richard
Boston
Fabulous property in a great location staff couldn’t do enough to make the stay enjoyable
Ronald
Great hotel and amazing observation deck!
Hotel was amazing! 360 observation deck was a nice bonus. Valet friendly and helpful with recommendations. There was one down fall, our room was located near the counting room and we could hear people talking when we were trying to sleep during the cocktail hours.
Luzminia
Beautiful historic hotel in great location
David
I haven’t been to the hotel in many years, I was so glad to see that it was well kept and stayed mostly historical, the observation deck is always a treat with breath taking views of the city
Michael
Awed at the Custom House
We stayed at this property twice; at either end of an East Coast road trip. The staff was friendly, it’s in a great location and the suites are huge and top notch. The breakfast in the morning is inexpensive and convenient although not over the top. Valet parking was reasonable and very helpful. I will stay here again, gladly.
chadaporn
Good location, friendly staffs
Location & surroundings
Marriott Vacation Club Pulse Custom House, Boston
3 Mckinley Square, Boston, United States
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Marriott Vacation Club Pulse Custom House, Boston
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