Name: Citizenm Boston North Station
Address: 70 Causeway St, Boston, 02114, US

10/10

Exceptional

24 Jul 2026

Ruth Amy

A very modern stay with a nice breakfast. The location was great with the T line only minutes away.

6/10

Pleasant

24 Jul 2026

Nancy

The staff was excellent but the room was tiny, to the point of being uncomfortable. You could barely fit our suitcases. We had a king size bed with only one side having access to the bathroom, without climbing over each other For nearly $400 a night it was bare bones and disappointing

10/10

Exceptional

24 Jul 2026

Yohlman

I love staying here ! Everything is amazing

2/10

Poor

23 Jul 2026

Brice

0/10 would not recommend.

10/10

Exceptional

23 Jul 2026

Alyse

Awesome place to stay! Rooms with an awesome view, a fun vibe in the hotel, and centrally located to so many sites! Despite being right in the heart of town, you couldn’t hear a sound from outside when in bed at night.

10/10

Exceptional

23 Jul 2026

James

Loved our stay so conveniently located for TD Garden!

10/10

Exceptional

23 Jul 2026

Cynthia

Very clean and had everything that you needed. Great location! Awesome shower but interesting bed setup. Would stay there again!

10/10

Exceptional

22 Jul 2026

Suzanne

Everything about this hotel is unique. It has a friendly and welcoming staff and atmosphere. I love how there are multiple seating areas with many book options to relax look around or just sit and have a drink at the bar or on the rooftop. The upscale and classy elevators, hallways and rooms are also welcoming and colorful. This hotel is my #1 go to when I am in Boston. However, I need to sign up for reward points tho. Anybody know how I can do this? Thanks in advance 😊

Friends

6/10

Pleasant

22 Jul 2026

Ronald

The lobby was fantastic entering doing at night complicated but place is very well. Neatly secured. Check-in is right there with they serve the meals because you were made to get up on any of the floor. You just got a floor for the elevator to check in when you get to the rooms everything is air-conditioned in a certain way contempt control for me. It was still too cold and every time I said the thermostat for the temperature I desired you wouldn’t say it was just too cold for me to take a shower and shower was nice small compact but the feng shui of it is according to oriental standards not bad if you just wanna get into a place to get away OK love to you decide.

Self

10/10

Exceptional

21 Jul 2026

isabelle

Room was very cozy, did not feel oversized. The views were gorgeous. Will definitely be booking again, only downside is no parking.

Partner

10/10

Exceptional

21 Jul 2026

Nicholas John

Great hotel, self

Self

10/10

Exceptional

21 Jul 2026

Yvonne

The hotel is very central, although the rooms are small they have everything you need for a comfortable stay including a very comfy bed. Would stay again

Partner

10/10

Exceptional

21 Jul 2026

Nkosi

The room was clean and neat. I would stay here again

Self

10/10

Exceptional

21 Jul 2026

Tara

You check in on your own with the iPad. Room was clean and pleasant. The size was good for 2 people. Good walking distance to food options, tourist sites, and more. Overall would stay here again if back in Boston.

Partner

10/10

Exceptional

20 Jul 2026

samuel

Nice room

Family

10/10

Exceptional

20 Jul 2026

Damian

Bedside picture window!

Partner

10/10

Exceptional

20 Jul 2026

Lori

My daughter and I did a girls trip for her 21st birthday/college graduation. The location was perfect. Close to the North Station, but honestly we walked to most places. Our plane arrived at 8:30 in the morning and we couldn’t check into our hotel until 2:00, the hotel allowed us to leave our luggage so we could go explore until check in and again when we checked out so we didn’t have to drag our luggage around until our flight home. The rooms are small but very cute and the view was amazing. We were in the 10th floor and I believe we paid a little extra for that, but it was worth it. The little bar and outside patio was nice to relax when we came back to the room for the night. We will definitely stay here again.

10/10

Exceptional

20 Jul 2026

Joe

Cool spot in a great area

Partner

10/10

Exceptional

20 Jul 2026

Meghan

Great hotel! Very fun vibe. Perfect location. Very helpful staff. Lattes with continental breakfast!

Family

10/10

Exceptional

20 Jul 2026

Corey

Went for a night to spend the day in the North End. Rooms are small but that was expected in their photos and we weren't planning to spend our time in there. Staff was friendly. Hotel was clean. Decorations are modern. A lot of cool tech to manage your room settings. Cool lounge area and balcony on the 4th floor. Would come back again!

6/10

Pleasant

19 Jul 2026

Briawna

The staff was sooo rude. I stayed here many times before and never has such rude staff. They also complained about how much they hated work Infront of guest. Unprofessional.

Partner

10/10

Exceptional

19 Jul 2026

ADAM J

Overall a very pleasant experience. If I had one complaint it would be the need for two seats in the room. The little bench seat is useless. Also complementary coffee would go a long way. Since it's not in the room. Otherwise very pleased.

Partner

8/10

Excellent

19 Jul 2026

Toni Lynn

I would never stay for more than 1 or 2 nights in such a small room. We were able to get a reasonable rate for a single night, so we got by with a room where you can't even walk around the bed. The breakfast was very good. And all of the staff were very helpful. They even let us store some food in the refrigerator overnight. The location was very convenient also.

Partner

8/10

Excellent

19 Jul 2026

Cheryl

The room was clean but I found the staff member I interacted with initially impersonal, almost cold. The next day I saw other staff members who were more helpful and welcoming.

Family

8/10

Excellent

19 Jul 2026

Michelle

Nice boutique hotel near the train station and TD Garden. Room was clean and modern. I wish the shower didn't have a shower curtain and the physical remote (not the tablet) worked but overall a good experience.

Self

10/10

Exceptional

18 Jul 2026

Lizl

This is the third citizenm hotel we’ve stayed at this year and it was luckily exactly like the others. It’s in a fantastic part of town, close to the wharf, the train station, a beautiful park, restaurants and shops. The best part of the hotel is the staff. They are so friendly and accommodating. They always share great tips about the city. Breakfast and the gym were good, as usual. And our room was on a high floor with a view and incredibly quiet. The rooms are small but well thought out.

Family_with_children

6/10

Pleasant

18 Jul 2026

Douglas

The smell of perfume air was so strong after entering our room it was obnoxious . The bed is not comfortable, and you can only enter the bed from one side.

Partner

10/10

Exceptional

18 Jul 2026

Katherine

Very clean, with helpful staff. Room was extremely small but bed was comfortable and having tablet-controlled lights and shades was great.

Partner

10/10

Exceptional

18 Jul 2026

Mayra L

Second time in Boston and both times at the citizenM. I love the common areas, the breakfast, and the concept. The best part is that it's next to the TD Garden, which was very convenient for getting to the concert.

Partner

10/10

Exceptional

17 Jul 2026

Samuel

We were in the area for a concert and it was very convenient because it was right next to the TD garden! Everything was great! The staff was friendly and attentive , breakfast which is not included, but it's not that expensive, food was fantastic! I just love the general style of the hotel. Our room was unique and I loved it! An amazing view from our bedroom. Definitely will be back when we to go to another concert!

Partner

6/10

Pleasant

17 Jul 2026

Christopher

Room is small, smaller than college dorm room. Do not expect to do anything but shower and sleep in room. Bed is awkward for two people. Lighting controls are confusing. Maybe this is normal for downtown Boston. Do not recommend as a place to stay unless you just have to be in downtown for your stay.

Family

8/10

Excellent

16 Jul 2026

Amy

You can't beat this location for proximity to TDGarden events. The hotel staff was very nice and helpful. The rooms are super-mod, but small for the price, and the cleanliness was good but not great. The bathroom is a frosted glass pod sort of in the middle of the room, which does not allow for much privacy if you're not traveling alone. Common spaces are large and nicely maintained.

Family_with_children

10/10

Exceptional

16 Jul 2026

Kati

Rooms are extremely tiny, but very convenient for the TD Garden events! Not many amenities - gym is tiny, no parking, no coffee in the room or anything. Just convenience to events nearby and North Station. View from the room was beautiful.

Family

10/10

Exceptional

16 Jul 2026

Lauren

The hotel was really cute and clean. Loved the lobby area with restaurant and coffee bar with plenty of seating. View from our room was fantastic. Bed was very comfortable.

Partner

8/10

Excellent

16 Jul 2026

Jennifer

This is a good hotel for solo travelers. This trip I traveled solo so it was perfect living quarters for me. The cleanliness could very much be improved. My sheets and pillowcases had stains and it irked me. The toilet and shower has not been deep cleaned. I could smell and see the mold/mildew. The communal area was fun! The staff is extremely helpful and knowledgeable.

Self

10/10

Exceptional

14 Jul 2026

Carrie

Great location. Close to mass transit

Self

10/10

Exceptional

14 Jul 2026

Trina

Awesome place to stay! It was mine and my daughter’s first time in Boston and we didn’t want to leave! Nice and close to the TD Garden for the concert we attended and walking distance to Quincy Market and other nice attractions. Rooms are very modern and clean.

10/10

Exceptional

14 Jul 2026

Maygan

We loved the patio and living room area-the games were a cute idea! Loved of our room, had one small incident and it was rectified in MINUTES! MAJOR shoutout to the bartenders-great people! We enjoyed sitting at the bar after Alex Warren and chatting for hours, we’ll def be back!

Partner

10/10

Exceptional

13 Jul 2026

Krisia

The kindness of staff

Self

10/10

Exceptional

13 Jul 2026

Anthony

Clean room and great breakfast

Partner

10/10

Exceptional

13 Jul 2026

Mohamed

Excellent stay at CitizenM Boston North Station :)

Family_with_children

10/10

Exceptional

13 Jul 2026

Daniel

Great location and staff!

Self

8/10

Excellent

13 Jul 2026

Andrea

Great location. The room was very clean and very small. You have to climb over the bed to get in the bed. Lots of technology but it can also be too much.

Partner

10/10

Exceptional

12 Jul 2026

Jennifer

Super updated modern boutiquey hotel that was so fun and the staff was so nice and friendly. The breakfast was well worth the $20 each morning and the food was so good.

Friends_and_family Family

8/10

Excellent

12 Jul 2026

Chloe

This was my second time staying here, and I really do love this hotel. The staff are always friendly and helpful, and the location is unbeatable.

The only downside during this stay was the noise. There was some banging in the mornings that woke me up, I think it may have been the housekeeping staff. I also noticed this during my first stay, so it seems to be a recurring issue. Since the hotel is attached to TD Garden, there was also a concert one night, and the noise carried into the room until fairly late.

Other than that, I had another great stay and would definitely consider coming back.

Self

10/10

Exceptional

12 Jul 2026

Benoit

Super localisation. Stationnement à proximité. Transport en commun à proximité, lieux historiques à distance de marche. Épicerie et pharmacie . Beau cartier

Partner

10/10

Exceptional

12 Jul 2026

tesha

The room is small but just perfect for 2

We had a fantastic view, and the king size bed goes wall to wall in the corner, which we quite liked.

This was a little bit out of our budget, but worth every penny. We had booked a show at TD Garden so the two minute walk to the venue and access to all the restaurants was a big plus.

A nice feature is that we could control the lights, tv and the blinds and everything in the room with the iPad we found that quite exciting. My daughter enjoyed changing the lights in the shower, depending on our mood. I would definitely come back here.

Family_with_children

4/10

Poor

12 Jul 2026

Garrett

Ac was non functional my entire stay as was our mini fridge.Called down to staff which led to them saying they would reset our air conditioning as well as give us a box fan. Did not mention the fridge at all. Tried calling later in the night and was told they would reset it again, no help as well as no attempt to fix the fridge. Did not bother calling down a third time as I felt it was a priority to the staff to help my air conditioning and non working fridge in the middle of a 90 degree weekend. Got to the point I was leaving the door to the hallway partially open to get the ac that was working just fine in the hallway into the room to attempt to cool down

Partner

8/10

Excellent

11 Jul 2026

Mary

The hotel was beautiful and the breakfast was great. My only complaint is that the bed had a huge dip in the middle which made it quite uncomfortable and the pillows were like 16” thick so we used no pillows .

Family

10/10

Exceptional

11 Jul 2026

Shante

Love CitizenM. This is my 2nd time trying this brand. I first stayed at the CitizenM in Miami. I love how swanky the property is with decorations. The rooms are super modern and amenities are controlled by an iPad. I love the sleep mood function. It always puts me to sleep. The night light is a nice touch. I love how you can change the color. The rooftop outdoor seating was peaceful and offered a great view of the city skyline.

The full hot breakfast buffet was tasty and offered a diverse selection and changed daily. This brand has earned my loyalty. I am staying at the CitizenM Times Square tomorrow.

Self

10/10

Exceptional

11 Jul 2026

Ashley

staff was wonderful there was coffee really close to concert venue and train station made it easy to move and get to places

Self

10/10

Exceptional

10 Jul 2026

Melissa

Staff is incredibly friendly and helpful. Property is clean and the location is perfect

Family

10/10

Exceptional

09 Jul 2026

Kim

Perfect location for a concert or game

Family_with_children

10/10

Exceptional

09 Jul 2026

Amy

Very nice

Family_with_children

10/10

Exceptional

09 Jul 2026

Manuel

Excellent location, walking distance to North End, and many other attractions. Breakfast was excellent and the view of the Zakim from our room was fantastic

Partner

10/10

Exceptional

09 Jul 2026

David

This hotel has a very hip, young vibe.. not your normal stuffy hotel.

Self

2/10

Poor

08 Jul 2026

Jessica J

Getting ahold of anyone at the hotel prior to my arrival was horrendous. Their own Marriott customer service staff couldn’t talk to a human being there. I would not recommend this hotel at all. It was not a good experience with them at all.

Friends_and_family Friends

10/10

Exceptional

08 Jul 2026

Jenny

We had an excellent stay here in Boston! Will be staying again.

Partner

10/10

Exceptional

08 Jul 2026

Maria

Stayed 1 night for a concert at TD Garden with my daughter. I was very impressed with the convenience to the venue, the cleanliness of the hotel and staff. We ended up being able to check-in early and check-in and check-out process was very easy! The rooms are a perfect size for 2 people. I would definitely stay here again!

Family_with_children

10/10

Exceptional

07 Jul 2026

Katherine

Location was perfect and staff was friendly. Tech forward features allowed for an independently unique experience. My daughter said it was the coolest hotel room she’s seen in a while!

Family

10/10

Exceptional

07 Jul 2026

David

Keila and Shy were fantastic and attentive bartenders during our stay. There was a concert next door and quite a bit of patrons all showed up right after the concert let out. They were efficient and extremely friendly with us and the other hotel guests making sure we were taken care of.

Partner

10/10

Exceptional

07 Jul 2026

allison

The hotel was conveniently located. The staff was very helpful and kind. The rooms were impeccably clean and the ability to change the lighting in the room was a fun touch. We will definitely be staying there again!

Friends

10/10

Exceptional

07 Jul 2026

Robert

The hotel was beautiful. It was in a great location. It was amazingly very very clean. It was so beautiful. The staff was excellent. They helped with anything you needed. We were going down for a concert at TD Garden. We walked about quarter of a mile or less 20 steps maybe to the Concert venue at TD Garden I mean there’s restaurants across the road in the hotel as well. It was just perfect.

Family_with_children

8/10

Excellent

06 Jul 2026

Nichole

The room was very clean and the room had everything we needed but it was very tight! Think tighter than cruise cabin. For a single person, there was plenty of room, for 2... it was difficult to get in and out of bed!

Family

4/10

Poor

06 Jul 2026

Silvia

Room was incredibly small and not fit for 2 people. Fridge did not work, spoiled our leftovers and food we had packed. Asked for towels and refills multiple times with no delivery. Worst of all is the bed, horrible design. If anything slides off the sides of the bed you will not be able to get it back without someone cutting a hole out of the bed. Insane

Partner

10/10

Exceptional

05 Jul 2026

Richard

Everything was very convenient! Between the location, the room, and the wonderful staff working there! This was hands down one of the best hotels we have stayed at! The tablet that controls all the functions in the room is a pretty sweet feature that we have yet to see in other places!! Will definitely be coming back in the future!

Friends

10/10

Exceptional

05 Jul 2026

Jessica

Super easy self check in. Staff is friendly and available if needed. Complimentary water and free refill station available. Proximity to North Station. Safe neighborhood (solo traveler), walkable to main attractions. Lots of food and entertainment in immediate area. The city view from the room is spectacular. Duvet bedding and clean room.

Self

10/10

Exceptional

05 Jul 2026

Chad

My first time staying at a Citizen M was quite pleasant. The staff were super friendly and helpful. Beds and pillows were comfortable. The location is great and amenities were easy to use. Very European in design. Id happily stay here again.

Partner

10/10

Exceptional

04 Jul 2026

Taylor

Great location - central to everything and walkable !

Partner

10/10

Exceptional

03 Jul 2026

MIMI

This was my second stay. Staff was super nice/helpful.
Only thing, I wish they had a iron/steamer directly in room versus you have to go to travelling station.
But other than that, a good stay.

Self

10/10

Exceptional

03 Jul 2026

Christopher

………………………………………………..amazing

Partner

10/10

Exceptional

02 Jul 2026

Aleece

Amazing design and fantastic experience! Loved all the details, especially the iPad control for everything in the room. Great location close to the North End and public transit. This is my new fave hotel in Boston!

Self

10/10

Exceptional

02 Jul 2026

Cindy

Staff is extremely friendly. Amenities are great as is the location. Just wish rooms were a bit bigger.

Family

10/10

Exceptional

02 Jul 2026

William

Hotel sold out by the time i arrived at the location, but they were accommodating and Ubered me for free to the Back Bag property for a night. Beds were super comfortable and room had pretty cool lighting controls and electronic curtains. Lobby amenities were very nice too—I had a nice meal at the bar and I made use of the water refill a lot. I’d love to stay again!

Partner

10/10

Exceptional

01 Jul 2026

Briana

Clean room and nice assets like the color lights!!

Self

10/10

Exceptional

30 Jun 2026

helen

Came during World Cup. Staff was incredible. Went out of their way to be helpful and kept things extremely efficient. Love the tech enabled check in check out and room function. Will stay again.

Self

8/10

Excellent

30 Jun 2026

SUSAN

This was a quiet and clean place to stay. It is very near the North Station, which was convenient for us to catch Amtrak. We did think it was a bit overpriced, even compared to other hotels, but it was close to North Station so we paid the price. The one negative of the hotel was the shower only provided cool water. It never got warm, much less hot.

Partner

10/10

Exceptional

30 Jun 2026

CHRISTOPHER

Friendly and helpful staff at the hotel. I found the room to be comfortable and clean. I had a great stay.

Self

6/10

Pleasant

29 Jun 2026

lilibeth De Los

The hotel itself was very pretty modern, love the way it was decorated. My room, the walls were coming down by the bed. It wasn’t clean property. You could see the dirt by the side of the bed. Outlets were not working properly. We only had one working outlet. No one was able to answer the phone unavailable front desk.

Partner

10/10

Exceptional

29 Jun 2026

Stuart

👍

8/10

Excellent

28 Jun 2026

Robert

Staff was great! Location was great!
Parking was a hassle.
Rooms were tiny.

Partner

10/10

Exceptional

28 Jun 2026

Carolina

This place is the coolest place! I love the vibes. Great service and location

Self

4/10

Poor

28 Jun 2026

Debbie

Unique vibe but nothing else. Sink in bathroom so tiny no room for toothbrush, lighting very poor, no cups for water, no hot water in shower, broken hair dryer which wasn’t replaced, only 1 side table, of course no coffee in room, no microwave. Nowhere to put suitcase. No table - just one chair. Just so minimal

Partner

10/10

Exceptional

27 Jun 2026

Jennifer

Only stayed for one night but it was a great hotel stay. It was my first time at a Citizen M and I will definitely be returning. The staff were very friendly. Room was clean and modern. I had issues with my iPad in the room and the staff was very quick and helpful. The only con I would say is that there was no on site parking but we were able to find parking nearby with spothero. I still would give 5 out of 5 stars and will definitely return to a citizen M hotel

Family

10/10

Exceptional

27 Jun 2026

Drake

Modern European vibe

10/10

Exceptional

26 Jun 2026

Amanda

Staff were absolutely top class!
Amazing location.
Great hotel.

Friends_and_family Friends

10/10

Exceptional

25 Jun 2026

Inela

Good area, very clean. The view was beautiful!

Self

10/10

Exceptional

24 Jun 2026

Gretchen

We would definitely stay here again. The location was great and we were able to walk to everything we wanted to see and do. The staff was friendly and helpful with recommendations. Our room was small, but all we did was sleep there. We parked our car at a lot within walking distance to the hotel.

Partner

10/10

Exceptional

23 Jun 2026

Nile

Bar

10/10

Exceptional

22 Jun 2026

Angel

The stay and staff were excellent and very helpful. The gym was closed so thats a personal disappointment but nothing to do w the accommodations. I'd definitely stay there again. Very trendy as well.

10/10

Exceptional

21 Jun 2026

Matthew

Great place to stay in heart of Boston, short walk from Common, epanade, etc. Staff super helpful. Breakfast was great. Nice relaxed feel. Loved it.

Self

10/10

Exceptional

20 Jun 2026

Nancy

Fab location , would definitely go back 💯

Family

8/10

Excellent

20 Jun 2026

Annette

Great location next to TD Garden , and many close by food choices.

Partner

10/10

Exceptional

20 Jun 2026

Jennifer

The room was clean, comfortable, and was in a great location to explore from. Great view from our room and a very comfortable bed.

Friends_and_family Family

8/10

Excellent

20 Jun 2026

DAVID

I had a king room #1227 with a view (amazing, I must say). I'm a native here but had late and early meetings so it was just a 1 night stay. The staff was excellent at the check-in \"desk\" as were the living room attendants. The room was small, much smaller than I expected, but was very efficiently laid out. Not a fan of the bathroom, but I just like more space - everything worked fine. The location basically inside the North Station complex (arena, rail and subway station, full supermarket, movie theater, restaurants).

Self

10/10

Exceptional

20 Jun 2026

Becky

Friendly staff

10/10

Exceptional

18 Jun 2026

Yanela

Great location - the hotel is a bit loud but it wasn’t a big issue. Great amenities and not very far from the airport.

10/10

Exceptional

18 Jun 2026

Nicholas

Rooms are like cruise ship cabins. Comfy beds, everything controlled by tablet. Quiet at night. Hallways were a bit tired. Great location right next to North Station…walkable to Freedom Trail, Theatre District, Boston Common, etc. Nice bar. Security at night only allowing key holders into the hotel.

Partner

8/10

Excellent

18 Jun 2026

Astrid

Great location. Technically close to the airport, but in Boston traffic that means absolutely nothing. I could not get an Uber at 4AM, meanwhile the airport is only 3 miles away.

Self

6/10

Pleasant

16 Jun 2026

Ben

Location was perfect for us--close to our son's apartment, close to Cambridge compared to other parts of Boston. However we were shocked at the size of the room--about 10 feet wide? And 30 or 35 feet long? It took us a few days to figure out the lighting controls, partly because they seemed to have a default that over-rode our settings. I was amazed that there were several light fixtures, but no independent control--for example, I couldn't read in bed while my husband slept.

We also realized that the expectation was to spend as little time as possible in the guest room, and to be in the Living Room instead--and therefore all expected amenities were there, and it was a great space. However, we think the price of the room was way too high for what we got.

Friends_and_family Family