Name: Wyndham Boston Beacon Hill
Address: 5 Blossom Street, Boston, 02114, US

10/10

Exceptional

19 Jul 2026

Teresa

The concierges were not helpful at all. We were there for the 4th fireworks and Sail Boston. They could not give us any details or help on where to go. Also they were very unhelpful with restaurants in the hotel.

6/10

Pleasant

19 Jul 2026

Greg

Hotel is in a good location, Easy to get around the city. Rooms are dated, and in need of repair. Beds are not comfortable, carpet was filthy in room, leaving you socks black when walking in it, Bed linens had some stains on them. Construction at Mass General next for will wake you up at 6 AM every day, even in highest floor. Not what I would have expected for the brand and price I paid. Lobby was clean, next to whole foods which was really convenient. Rooms need refurbishment and cleaning.

Family_with_children

10/10

Exceptional

19 Jul 2026

Matthew

Twas fine

Partner

4/10

Poor

18 Jul 2026

Beverly

Rooms are very dated and need to be deep cleaned especially in the bathrooms and the carpets could use a good cleaning. Very difficult to get more towels or bedding. Walls are also very thin. Pool was great for the kids and proximity to the T and Whole Foods were a plus.

Family_with_children

10/10

Exceptional

16 Jul 2026

Angelica M Valle

No me gustó un empleado que me nego el agua

Family_with_children

10/10

Exceptional

15 Jul 2026

Andrea

Nice hotel ; pool was great and well maintained; 2 of the 4 elevators were broken ; so little line up
- the beds were small ; we booked queen size and we have a queen at home and these were more double beds than queen.

Friends

4/10

Poor

15 Jul 2026

Angela

The bedding was clean, this is not to knock the house cleaning staff. The building is old and badly needs updating. The first room we were assigned had a very musty smell. The bathroom smelled of mildew as well. We were moved to a new room upon request. The front desk staff was kind and attentive. The new room had mold growing in the grout and caulking around the tub. Shower curtain was torn, curtain rod was coming off the wall, and the toilet seat would not stay up. The curtains had holes, room smelled slightly off but not as bad. The two working elevators were jumpy and loud with old very used carpet. If I had not already paid, I would have left. For as much as this hotel costs, ($1,500 for 4 nights) my expectations were not met, not even close. I recommend staying elsewhere. This place is not in good shape.

Partner

10/10

Exceptional

14 Jul 2026

Bryanne

Parking was easy-peasy although we did find it a bit odd our room did not have a refrigerator. Otherwise, beautiful stay for a short trip to Boston!

Friends

10/10

Exceptional

14 Jul 2026

Yaritza

Convenient location

Partner

6/10

Pleasant

14 Jul 2026

Melanie

Just ok.

Family

2/10

Poor

13 Jul 2026

Patrick

Staff unhelpful and unattentive. Parking attendant was actively rude to my Uber driver who is only trying to pick me up. Facilities and rooms tired and showing signs of wear. View at one side of building not good and made worse by extremely dirty windows. It appears they don't care about cleaning windows

Friends

4/10

Poor

13 Jul 2026

Brendan

Unbelievably outdated and old damaged bath. There wasn’t even a shower curtain.

Family_with_children

6/10

Pleasant

12 Jul 2026

Paulo

Conveniently downtown, but it could be better maintained. Beds were not comfortable.

Family_with_children

8/10

Excellent

12 Jul 2026

Dennis

The bar and restaurant are pricey.

Family

8/10

Excellent

12 Jul 2026

Carolyn

The hotel was fantastic. The valet was a nightmare. When I checked in, I was told to call 30 minutes before when I want my car. I did that on the day of checkout and waited an hour for my car. If I stay there again, I’ll just park in the garage myself.

Family

10/10

Exceptional

12 Jul 2026

Juliana

Perfect location for a concert at Td Garden. 10 min walk!

Friends_and_family Friends

10/10

Exceptional

11 Jul 2026

Clark

The place was in decent condition. and the room was mostly clean. Breakfast was OK, nothing great. The door closer in our room was broken. I reported it and nothing was done. There was a roll-away bed in our room that we did not ask for. I reported it and it was never removed. The location was great for walking the city.

Friends_and_family Family

8/10

Excellent

09 Jul 2026

Janelle

Hotel was easy to find. Parking......go for valet! At nighttime, stepped out to get fresh air and two people were smoking from a \"pipe\". Told someone who worked there and they just shrugged it off. I went back out later in evening and coming back in, a mouse ran in front of me in entryway with sliding doors wide open. Other than those two incidents the place was clean and very friendly! I would stay there again though!

6/10

Pleasant

08 Jul 2026

Katherine

No amenities available and it took almost two hours to get my car from Valet.

Family_with_children

6/10

Pleasant

08 Jul 2026

Andrew

Very solid experience, but missing a few basics…outlets not working, no tv channel breakdown, small toilet, full size beds with inner springs, etc.

Very solid room for the location and price.

We used valet and would highly recommend. Staff VERY friendly, helpful, and accommodating. Perfect score for them, especially at the valet!

Family_with_children

10/10

Exceptional

07 Jul 2026

Mary

Beds were a little small

Family_with_children

6/10

Pleasant

05 Jul 2026

Melissa

N

Family_with_children

4/10

Poor

05 Jul 2026

Elizabeth

The hotel has a friendly staff and great location, but it is wayyyyy overdue for maintenance. The AC barely worked, the room was smelly, and the bathroom had old yucky mildew. No fault of the staff-- it's clearly a building in need of serious maintenance/upgrades.

Self

6/10

Pleasant

05 Jul 2026

Yamirys

Room had not been cleaned, had to go to the receptionist and they gave us a new room. Staff is great, valet was good. Property is outdated, bathroom had rusted metal parts and bathroom floor was sticky like it hadn't been cleaned.

Family

10/10

Exceptional

30 Jun 2026

Susana

Great hotel! We stayed overnight for a concert a TD garden. Breakfast place right down the street. Quiet and comfortable. Will definitely stay here again next time I'm in Boston

Partner

6/10

Pleasant

29 Jun 2026

Kristen

Hotel was clean, but dated.

Family_with_children

4/10

Poor

29 Jun 2026

Kristy

The beds were uncomfortable, fitness center equipment was broken. Terrible for the price.

Friends_and_family Family

10/10

Exceptional

29 Jun 2026

Linda

Wonderful hotel stay! Very clean, pleasant staff, parking available. A+++++

Family

10/10

Exceptional

27 Jun 2026

Dennise

This was our first time in Boston and our first time staying at a Wyndham and we enjoyed our stay. The room was clean and quiet. We used the available valet service and enjoyed that experience as well (it was our first time using valet). We did not have breakfast there because we felt it was very overpriced.

Friends_and_family Family

2/10

Poor

24 Jun 2026

Damian

There was no water in my room in the morning so wasn’t able to wash or shower. Barely even got an apology

8/10

Excellent

24 Jun 2026

Amy

The bar

Friends

6/10

Pleasant

24 Jun 2026

Richard

It’s a very dated facility with heavy wear. They are living off their location to MGH and although it was great to be that close to the hospital, we will never book a room there again. I would stay in a nicer hotel further away and use a Uber or Lyft to go back and forth. Our daughter’s brain surgery was rescheduled, we checked out a day early, consideration for a rebate or credit was denied. They are not worried about losing customers, it was clear they won’t miss us.

Partner

8/10

Excellent

23 Jun 2026

Patrick

Downtown literally next door to Boston General you can walk to all the major tourist stuff…

Definitely “BUSY” in the surrounding environment, but if you’re looking to visit and do the tourist thing it woks great…

Friends_and_family Family

4/10

Poor

23 Jun 2026

Jeanne

I picked this hotel because it is across the hospital. I arrived very late after a stay in the ER for fractures of my elbow and rib. I had to insist to have my suitcase lifted in the room. The bellman said “we don’t do that”. In the morning, the person at the front desk refused to bring me breakfast. My flight back home was delayed because of bad weather, the hotel refused to give me an extension of only one hour. This hotel deals with very sick people everyday, people in major crisis in their lives. I think it is completely cruel to treat that way these very special clients. This is not good for the reputation of a major hospital and for the town of Boston.
Only one person on this hotel gave me back some hope for this hotel, and saved my stay: The bellman Ricardo A. He was cheerful, helpful, and compassionate. I took a photo of him and promised him that I will give him a great review. Please, reward this kind of employee, he should be an example for the company.
Jeanne Nunez

Self

8/10

Excellent

23 Jun 2026

Nicole

Good Stay

Partner

10/10

Exceptional

21 Jun 2026

AHMED

Clean rooms
Bad room

Self

6/10

Pleasant

20 Jun 2026

maria

Accessible room toilet was way too low even with bars for assistance.

Partner

10/10

Exceptional

19 Jun 2026

Alida

Close to MassGeneral

Self

10/10

Exceptional

19 Jun 2026

Keith

Perfect location for the hospital as our son was in there. The room was great and the microwave and refrigerator were a great help after long days at the hospital.
Parking was also good, very close to the hotel.

Friends_and_family Family

10/10

Exceptional

18 Jun 2026

Nicholas

Great location and extremely nice staff

Family_with_children

8/10

Excellent

16 Jun 2026

Jessica

We only stayed one night at this location and the room was clean and well maintained. The beds were comfortable and we had a good nights rest before our flight home. However, the air conditioning in the room was very loud and it did wake up my son several times during the night. Other than that, it is centrally located in Boston's Beacon Hill area and is no more than a 10 - 15 minutes walk to all of the great historical sights.

Family

10/10

Exceptional

16 Jun 2026

Michael

The staff is great!

Partner

8/10

Excellent

16 Jun 2026

michelle

Upon arrival the room was clean however there was no refrigerator. My husband called and they brought one right away. The outdoor pool was clean and refreshing as it was so hot. Any questions we had Dania was amazing. The food in the restaurant for breakfast was good and we even tried the hotel bar and the bartender B was so nice. The only downside was the cost of the parking. $65 a day is costly. I would definitely stay here again.

Family_with_children

4/10

Poor

10 Jun 2026

Andrea

Good location but insanely expensive with surprise taxes and fees ($100 per day!!).

We travel a lot and are pretty low maintenance so it's got to be pretty nasty for me to complain. It was nasty. The room was filthy and the bathroom had no fan and no towel bars (?).

At least the AC worked.

if you don't mind that it's expensive and filthy, go for it. Otherwise keep looking.

2/10

Poor

10 Jun 2026

Chris

We booked a room at the Wyndham for its convenience to Mass General Hospital. We were never informed that there was a major construction project underway directly across the street from the hotel and, specifically, right outside of our window which faced the construction site. The heavy equipment, sirens, and loud banging continued until well after midnight and resumed again at 5:30AM. Our 8:00am appointment at Mass General was for a critical medical diagnosis for my wife which required a restful night sleep in order to be properly prepared. At best she got 3 hours of restless sleep. When we checked out, I explained the situation to the desk clerk and said that it would have been nice if we were informed ahead of time that there would be after-hours construction underway. I told her that it was ridiculous that the work continued past midnight. Her only answer to me was that the site has a permit to work 24/7, inferring that I should be grateful that it didn't continue through the entire night. I then repeated that we should have been informed prior to booking so that we could have booked somewhere else. She just shrugged her shoulders and said nothing. No apology, no have a nice day, just a shoulder shrug. Terrible customer service following a terrible night stay. I should have known better and just booked at a Marriott or Hilton property. Never again at a Wyndham.

Partner

8/10

Excellent

07 Jun 2026

John

Good location

10/10

Exceptional

07 Jun 2026

Ronald

Great and close to MGH

6/10

Pleasant

06 Jun 2026

Edward

Good

Self

10/10

Exceptional

06 Jun 2026

christopher

Good place to stay. Easy to get around

Self

6/10

Pleasant

06 Jun 2026

parmiss

Old but clean

Friends

6/10

Pleasant

04 Jun 2026

Pedro

The valet was horrible service. And for the amount paid this place looked like a Howard Johnson. It was awful. Beds were way too small. Never going back

Family_with_children

2/10

Poor

03 Jun 2026

Thomas

Dirty rooms, uncomfortable beds, high pricing. I’d steer clear. I certainly Won’t be back.

Friends_and_family Family

6/10

Pleasant

03 Jun 2026

JOSE

Parking was very fast

Family_with_children

10/10

Exceptional

01 Jun 2026

Sergey

Everyone here was very nice. The property was clean and it was in a good location. Parking was the only hassle but that is expected in the city.

Family_with_children

10/10

Exceptional

01 Jun 2026

John

Great location near hospitals restaurants Cambridge and river. Parking expensive but convenient. Rooms are new and good amenities throughout. Attentive staff and solid breakfast and room service. Good stay worth the money

Self

10/10

Exceptional

31 May 2026

Philip

We love the comfortable and cozy feeling.
It's old school comfy. And excellent location.

10/10

Exceptional

31 May 2026

Jessica

Dania was great when I checked in and when i checked out this morning. Impeccable service!

Self

4/10

Poor

26 May 2026

AUSTIN

While the stay was safe and the environment clean. The beds are very uncomfortable and the food is subpar
And the hotel is across the street from a children's hospital. It was very sad to see the poor souls sick and I felt helpless. Other then offer prayers to them their families and the doctors who take care of them. I was on an assignment for a special occasion and this stay was different and took me out of my element as I could only focus on the visual of cancer patients. One day we will have a cure for all cancer. So children can enjoy their lives and parents can see their kids grow. God bless. .

Business

10/10

Exceptional

25 May 2026

Christine

So easy to
Get to Mass General

Family

8/10

Excellent

25 May 2026

Tricia

Wanted a reasonably price place to sleep. Just in town to spend the nite that was walkable enough to get me to the Boston Garden.

It fit the bill just fine.

Self

4/10

Poor

24 May 2026

Andres lucas

Not a clean place at all!! Air vents of A/C had dust/dirt very visible. The room carpet looked very suspicious. We left the place with what looked like bed bug bruises

Friends_and_family Family

2/10

Poor

23 May 2026

Adriana

No where did it say there’s parking for $69. Also our room did not have a refrigerator. Asked front staff if we could buy a bottle of wine and drink in the lobby and they gave us the okay. Bartender approached us with an attitude that we cannot drink our own alcohol and can only order at the bar. Eventually they kicked us out of the lobby. Terrible staff and terrible stay. Do not recommend although the location was great near so many landmarks.

Family_with_children

6/10

Pleasant

23 May 2026

Diana

Parking was over priced, since we are staying due to being a patient at MGH. Also cost to stay is extremely high and should work with Hospital to bring cost down! This is a need for medical care!

Family

8/10

Excellent

22 May 2026

Lawrence

building was outdated and somewhat clean pool was still closed even though it was 95 outside. construction across the street early morning noise. decent size room, price was the most reasonable at the time I was booking.
location was perfect for getting around walking.

Friends_and_family Family

8/10

Excellent

21 May 2026

Noemi

Buena localización, cuarto limpio fácil check in y check out .
Pero lo único deficiente fue la cama , merece que cambien el matresssess.

6/10

Pleasant

21 May 2026

Tabatha

Location was great, it was clean and the decor was updated but I barely slept. While the hotel had a lot going for it the bed in my room was awful! In the middle of my first night I asked to switch rooms and was told to ask the morning staff. In the morning I asked again about switching rooms and because they were fully booked they were not able to do that. Not their fault that there was nothing available but in my opinion that bed should have been replaced a while ago.

Self

6/10

Pleasant

18 May 2026

Tammy

Tired! Curious if Wyndham leadership has visited this location. It certainly did not feel like a Wyndham.

The carpet was dirty, fixtures falling off the walls in the bathroom, water stained drapes, corn nuts on the floor beside the bed(we didn’t eat corn nuts), there had been a mat in the bathtub, no longer there but the outline was. The mattress needed to be replaced, a concave experience. Bagged up furniture.

I kept waiting to find the luxury. There was none. Disappointing! We only stayed because my husbands high school union had a block of rooms.

Never again!

Partner

2/10

Poor

17 May 2026

Carmen

Construction woke us up at 5::00a.m. both days. Parking $65 a night,ridiculous

Partner

8/10

Excellent

17 May 2026

MINDY

Asked for more towels and coffee in the morning. Had to call and complain that we never received them. It was 8 pm at that time. Received then about 15 minutes later.

Friends

4/10

Poor

15 May 2026

Paul

Room was not very clean. You could see visible debris on the carpet. The bathroom was dark and dingy. Felt like a hospital bathroom. Outdated, bleak, yellow/tan, with worn edges and worn decor. Definitely not worth $394 a night plus $69 for valet. Will not be staying there again, that's for sure!

Friends

10/10

Exceptional

15 May 2026

Joshua

Stayed at the Wyndham Boston Beacon Hill for a short trip and a baseball game, and overall had a good experience. The location was really convenient for getting around downtown, and the room was clean, comfortable, and exactly what I needed. The staff was friendly, and check-in was quick and easy. I’d definitely consider staying here again.

Friends_and_family Family

8/10

Excellent

14 May 2026

Joel

Needs a upgrade / bathrooms are very tired but for the price it was ok

Friends_and_family Friends

10/10

Exceptional

13 May 2026

Michael

Yes good

8/10

Excellent

13 May 2026

William

The room was clean and the bed was very comfortable. I enjoyed all the meals that I had at the Deans List . Best clam chowder that I had while in town. Very friendly bartenders and staff . Valet staff were very helpful each day and provided prompt service

Business

2/10

Poor

12 May 2026

Gunjan

I had booked the room with breakfast included on expedia but the property did not honor that

2/10

Poor

11 May 2026

John

Not what was sold to me

10/10

Exceptional

08 May 2026

bara

Friendly, easy commute to hospital

Friends_and_family Family

8/10

Excellent

07 May 2026

Ana

Good breakfast although expensive...does not include coffee...its extra!

Partner

10/10

Exceptional

06 May 2026

George Joseph

Yes

Family

10/10

Exceptional

06 May 2026

Christoph Martin

Excellent location near the Airport and downtown.

10/10

Exceptional

05 May 2026

MARCO

Na

10/10

Exceptional

05 May 2026

Donald

I’ve been a loyal customer of Wyndham hotels for several years, especially when I have appointments at Massachusetts General Hospital. I still recall when the hotel was known as Holiday Inn. My only recurring complaint is the need for regular cleaning of the exterior windows. Additionally, I miss the presence of a vending machine on each floor, although I understand that it wasn’t financially viable to maintain one on every floor due to limited business.

It’s quite remarkable that Kip, the hotel staff member, remembers my name every time I check in. He is an exceptional employee who takes great pride in his work.

Despite these very minor issues, I think the Wyndham hotel is terrific.

Self

10/10

Exceptional

05 May 2026

Ellen

Great

8/10

Excellent

01 May 2026

Carol

Checkin staff was very helpful.

Partner

10/10

Exceptional

29 Apr 2026

Odalys

It was wonderful and clean perfect location right on Beacon Hill, beautiful Boston.

Family

2/10

Poor

27 Apr 2026

Timothy

The room & bathroom we’re disgusting for that price

Friends_and_family Family

10/10

Exceptional

21 Apr 2026

Edmund

Good location in Boston, close to restaurants. Valet parking convenient but expensive.

Family_with_children

2/10

Poor

21 Apr 2026

Gabrielle

The power was scheduled to go out and no one told us we had no water or electricity it was -10 degrees out with no heat and zero compensation

Partner

10/10

Exceptional

20 Apr 2026

Ryan

Staff

10/10

Exceptional

20 Apr 2026

Scott

Breakfast menu needed to have more and wider selections. Room was very clean.

Friends_and_family Family

8/10

Excellent

20 Apr 2026

Kwan Yu

Close to Red Line, convenient stores and grocery store. Walkable

Friends_and_family Friends

8/10

Excellent

19 Apr 2026

Matthew

Love that it's connected to a Whole Foods !!!

Partner

8/10

Excellent

18 Apr 2026

Angelica

Clean room and valet available 24/7. We were able to request our car at the click of a button. It was a great stay. Definitely would recommend.

Friends_and_family Family

4/10

Poor

17 Apr 2026

Derek

Never staying here again. The mattress are super old and extremely uncomfortable and noisy. I’ve been to hundreds of hotels. One of the worse nights sleep. Also bed are not queens they are fulls ,
Bathroom rooms have no vent and are rusty and old. Only good thing here as the water pressure. Pay alittle extra and stay elsewhere

Family_with_children

4/10

Poor

17 Apr 2026

Jean

First room was

8/10

Excellent

16 Apr 2026

Robert

Met our needs

10/10

Exceptional

15 Apr 2026

April

Great place to stay if you're going to a Boston Bruins game!

Partner

4/10

Poor

13 Apr 2026

John

Sadly I was disappointed. The hotel itself looks beyond run down and more like a motel feel. The buttons on the elevator buttons and fob thing was filled with dirt and dust. The rooms are decent and clean but everything in the rooms are so old. The shower curtain was falling apart, the windows are dirty. The beds and room overall were okay. The staff was beyond friendly and kind. Something to also keep in mind it is surrounded by like 3 hospitals. So, it is very quiet and dreary.

Family_with_children

6/10

Pleasant

11 Apr 2026

Akaida

Everything is really outdated. Mattress was old and sunk in gave me an instant backache. Shower drain didn’t run properly, was standing in a pool of water while showering. The hotel itself was clean though.

Self

8/10

Excellent

11 Apr 2026

Roger

Clean and well equipped room. Friendly staff.

Partner