Name: InterContinental Boston
Address: 510 Atlantic Ave, Boston, 2210, US

InterContinental Boston

Boston - MA · United States

100 reviews shown

10/10

Exceptional

13 Jul 2026

Maxine

Lovely property and lovely staff. Excellent location for the harbor.

Partner

10/10

Exceptional

11 Jul 2026

diane

Family

6/10

Pleasant

11 Jul 2026

Eric

Very nice property but you pay for it. My wife booked a spa and was supposed to get a $100 credit because we were staying there. That didn’t happen. Expedia correspondence said we were paid in full except for a $408 fee upon check in. We were told that wasn’t true and were charged approximately $6.50 plus $65.00 additional for every night there. That was not for parking, we paid extra for that. The food was not good at all. We ate dinner one night and breakfast one morning. As well as room service one late night. We paid for breakfast separately but all 3 ended up on a final bill. There were charges on our card as well that we couldn’t reconcile that were charged via Intercontinental. We were charged a $1500 retainer for incidentals, “just in case” and upon check out our additional bill was $2050.
Clean facilities and polite staff do not make up for theft. If money isn’t an option and you don’t mind being taken for a ride, I’d recommend. If you value honesty and value for your money, stay away.

Partner

10/10

Exceptional

04 Jul 2026

Sonia

Hotel was conveniently located in a short walking distance to many attractions and sights. It was also very close to the south station which has services that take you directly to the airport for free- otherwise the uber rides are very short/close to the airport as well. We would often walk back later at night and felt very safe.

Hotel had great amnesties including a pool, onsite bars and restaurants, and a back patio that faced the water with a bar as well. Staff was beyond helpful and friendly- I’ve never had anything but great service from intercontinental hotels.

Family

10/10

Exceptional

04 Jul 2026

Tabita

The room was spacious, and the location was great. We had a few minor issues with our room, but the staff addressed everything quickly and even provided extra amenities to make up for it. The excellent customer service made all the difference. We would definitely stay here again!

Family_with_children

10/10

Exceptional

01 Jul 2026

Pam

Great location, serene common areas and well appointed rooms. All well maintained. Would stay here again.

Partner

10/10

Exceptional

30 Jun 2026

Abdul Basit

It was great and I enjoyed my stay

Friends

10/10

Exceptional

27 Jun 2026

Tashalee

Hotel was beautiful and well maintained. The staff were very friendly and accommodating. I enjoyed my stay. The hotel fees/parking were on the higher end.

Family_with_children

10/10

Exceptional

26 Jun 2026

Sergio

Great place beautiful rooms very well located

10/10

Exceptional

26 Jun 2026

SHEILA

Great rooms

10/10

Exceptional

24 Jun 2026

Robin

Our hotel stay was perfect. We loved the location. The hotel was clean and the staff very friendly and helpful. Being able to take our car in and out of the garage without a penalty was nice. Calling to have the car ready was quick and efficient. Complimentary coffee near the restaurant was an added bonus.
Lovely accommodations, would stay here again.

Friends_and_family Family

10/10

Exceptional

23 Jun 2026

Judy

This is the only hotel I will stay at when I visit Boston. It’s outstanding! The location, the staff, the restaurants, and the amenities are superior.

Friends_and_family Friends

10/10

Exceptional

21 Jun 2026

Imad

I recently stayed at the InterContinental Boston and had a wonderful experience. The hotel is beautifully maintained, with a great location and a welcoming atmosphere from the moment you arrive.
What stood out most was the exceptional service provided by the front desk staff and concierge team. Everyone was professional, friendly, and genuinely eager to help make our stay enjoyable. Their hospitality made a lasting impression and truly enhanced our visit.
I also enjoyed the room service experience, especially the delicious chocolate dessert, which was the perfect treat after a long day exploring the city. It was beautifully presented and tasted fantastic.
Overall, the combination of excellent customer service, comfortable accommodations, and thoughtful touches made for a memorable stay. I would gladly stay at the InterContinental Boston again and highly recommend it to anyone visiting Boston.

Family_with_children

10/10

Exceptional

21 Jun 2026

SHEILA

Clean room !

Family

10/10

Exceptional

21 Jun 2026

Alistair

Hotel is in a great location for accessing local amenities and exploring the city on-foot or by public transport. Staff were all, without exception, friendly and very helpful. Firmer pillows needed was our only small complaint but we will definitely return when we next visit the city.

Partner

8/10

Excellent

20 Jun 2026

Andrew

Very spacious and comfortable bedroom. Hotel was also in a fantastic location for exploring. Breakfast was hit/miss. Spent 9 days in total and had breakfast each day. Told that would need to wait 15 mins for a table on one occasion despite multiple empty tables that just needed cleaning. Fruit was frequently low and no spoons in 2 occasions (had to wait for 3-4 mins for an employee to bring me a spoon for breakfast). Reception and Door Staff were extremely polite and friendly

Family

10/10

Exceptional

19 Jun 2026

Alexander

Had our connecting flight cancelled due to weather and needed a place to stay with the family. The location of the Intercontinental Boston was great. The staff was very friendly and helpful. I would definitely recommend staying here.

Family_with_children

10/10

Exceptional

15 Jun 2026

Gary S

Excellent hotel, with attentive staff and lovely rooms. No options for lunch seems bizarre, particularly with world cup ongoing. restaurants closed from 11am to 3pm was only let down.

Partner

10/10

Exceptional

14 Jun 2026

Brian

They let us check in early after a red eye flight which made our whole trip

Family

8/10

Excellent

13 Jun 2026

Peter

Well designed. Spacious room. Great front desk staff and concierge.

Partner

10/10

Exceptional

10 Jun 2026

Brian

Hotel assures of credit and roll away and we got neither. It took over an hour to get extra sheets and pillows. We had a cancelled flight and my son graduated and needed to sleep until his flight early morning.

10/10

Exceptional

06 Jun 2026

Nicholas

Clean and comfortable. The property always smelled really nice and the staff was courteous and professional

Friends_and_family Friends

10/10

Exceptional

05 Jun 2026

Hon

The booking for accessible bathroom had glitched but staff was very accomodating.

Family

10/10

Exceptional

01 Jun 2026

Sid

Great location and clean, nice hotel!

Friends_and_family Family

10/10

Exceptional

01 Jun 2026

Eduardo

Great customer service

Self

10/10

Exceptional

01 Jun 2026

Kyle

Partner

10/10

Exceptional

30 May 2026

Joann

The room was nice and clean. The staff was exceptionally friendly and helpful. I enjoyed my stay and will definitely return next time I’m in Boston

Friends_and_family Family

6/10

Pleasant

25 May 2026

Karla

Great location. Nice size room especially the bathroom which was great for my cousin and I to get ready at the same time. Room was clean although I think they could do a better job making the beds. One duvet was wrong side up and quite sloppily put together. The front desk clerks were nice and the staff checked in on day two via text message which is really helpful for any issues and continuity with any issues. That said, there were no robes in the room when we arrived and when we called down the first few times no one answered. When we finally reached someone with our request to send them up, they never showed. We finally got some when they reached us by text. The pool wasn't warm at all which was a bummer and I love kids, but the pool isn't large and it was a bit chaotic / loud and splashy when we went to use it, so maybe they should consider times for families and a separate time for adults only. Our TV picture kept turning off while the audio remained. They sent someone up, but they weren't able to help. I didn't ask, but would have been nice if they had offered at least something back on the high ammeneties charge for this. When I arrived home I received a bill for mini bar items we never took. When I reached out via our text thread they assured me this bill was not a charge. Not sure why they sent it? Overall I would give 3.5 stars. The size of the room and bathroom were the saviours.

Friends

10/10

Exceptional

18 May 2026

Donna

OK, this hotel is simply incredibly well managed. Everything about it was excellent and while I have stayed here before, my most recent experience far surpassed my initial intro. I absolutely loved it. The lobby, the scent, the cleanliness, the room, and OMG the Byredo products - WOW! I will be back. P.S. the bar/restaurant area is just so lovely. Thanks

Partner

10/10

Exceptional

11 May 2026

Michael

steam room was excellent..,
room excellent

10/10

Exceptional

10 May 2026

Pamela

Great location, superior service! Staff was very pleasant and helpful! Would definitely recommend!

Family_with_children

10/10

Exceptional

09 May 2026

Susan

All aspects of the hotel were good. Minor issues: no complimentary water in room, no coffee maker, small ish pool when filled with kids (no reserved lap lanes), but a good intercon standard overall. The staff I interacted with were good, but Rameda at reception was GREAT! She solved an issue with my booking and really turned my visit around. Thanks Rameda- I’ll be back because of the quality of your customer service.

Self

10/10

Exceptional

06 May 2026

Josh

Solid

10/10

Exceptional

06 May 2026

Scott

The channel view was beautiful, the food quality - including room service - was top tier, and the staff were incredibly friendly. Great experience.

Partner

10/10

Exceptional

06 May 2026

Pamela

Room clean. Breakfast fresh..but expensive room delivery fee...air conditioning fine

Self

10/10

Exceptional

05 May 2026

Martha

We liked that the concierge had water when we needed it, as we were leaving in the am there was free coffee to go in the restaurant, apples in the work out room and the pool was warm and fun for the kids. Lots of positives we would stay again!

Friends_and_family Family

10/10

Exceptional

03 May 2026

Piotr

Clean room

Partner

4/10

Poor

28 Apr 2026

Blanca

Air conditioning wasn’t working properly, dropped it to 64 to test it out and it would read to 68. Water from the shower would leak through the door and once showering water would be on the floor so be cautious. Plus the hotel charges daily resort fees when all fees were included through Expedia.

Family

10/10

Exceptional

25 Apr 2026

Ann

Excellent stay here for the Boston Marathon. The staff is attentive and helpful. We had a Club room, and the Club Lounge is super—we had breakfast, snacks, and after dinner drinks/dessert/tea each day. Loved.

10/10

Exceptional

24 Apr 2026

James

After trying many hotels in Boston, the IH is a gem at a very good location. Everything was well kept, comfortable with a great team. Breakfast is a buffet with a few options and delicious food. Will come back for sure.

Partner

10/10

Exceptional

19 Apr 2026

RIcardo

10/10

Exceptional

18 Apr 2026

Kelly

The Intercontinental is in a great location with beautiful and comfortable rooms. The breakfast in the hotel restaurant was excellent!

Business

10/10

Exceptional

13 Apr 2026

Cassandra

I had a wonderful massage at the spa. It was so relaxing. The staff was great. Breakfast was delicious.

Self

10/10

Exceptional

07 Apr 2026

Rigel

Topnotch service and amenities!

Family_with_children

10/10

Exceptional

06 Apr 2026

Mariusz

Ordered sleepers last evening, but never arrived. Lazy staff.

Self

10/10

Exceptional

03 Apr 2026

Tami

Everything was perfect couldn’t have asked for a better room or service.

10/10

Exceptional

29 Mar 2026

Aidan

Breakfast buffet was amazing!

Partner

10/10

Exceptional

26 Mar 2026

Cody E

Excellent hotel

10/10

Exceptional

22 Mar 2026

Faran

The staff at check-in were fantastic. Friendly and genuinely engagin helping. I arrived very early after a red eye and she allowed me to checkin early. Thank you.

10/10

Exceptional

22 Mar 2026

Fernanda

Great hotel and location is 10/10

Family

10/10

Exceptional

19 Mar 2026

Allison

Great location to walk around Boston

Family

10/10

Exceptional

13 Mar 2026

Don Michael

Entire experience was amazing!

Self

10/10

Exceptional

11 Mar 2026

Lyniqueka

Everything about this property and its staff was top tier. I’d definitely go back!

Partner

10/10

Exceptional

04 Mar 2026

Tracy

Loved it

Friends_and_family Family

10/10

Exceptional

03 Mar 2026

Andrew

Hotel was amazing will definitely go back

Partner

10/10

Exceptional

02 Mar 2026

Richard

clean, staff was excellent and the location was perfect for our stay.

Partner

2/10

Poor

28 Feb 2026

Sjas

Not clean

10/10

Exceptional

25 Feb 2026

Barbara

Friendly staff

Family_with_children

6/10

Pleasant

23 Feb 2026

Scott

Room was fine, staff was lovely but the food was terrible and very highly priced.

Friends_and_family Family

10/10

Exceptional

23 Feb 2026

Ariel

Wonderful stay, the staff were super friendly and the hotel was beautiful. The spa experience was very nice as well. Would highly recommend.

Partner

10/10

Exceptional

23 Feb 2026

Rizoana

It was a good stay. Everything was clean, and we were accommodated well.

6/10

Pleasant

21 Feb 2026

Lewis

Booked a channel view room. Could not see the channel because the roof below is completely blocks the view. Very disappointing since the view is my main reason for choosing this hotel. Also paid the fee for late check out and had housekeeping at our door 5 times between 11 and 2 trying to clean the room.

Partner

10/10

Exceptional

21 Feb 2026

Mary

Clean, great staff, great fitness center.

Friends_and_family Family

10/10

Exceptional

20 Feb 2026

David

Amazing customer service at this hotel. Have stayed here a handful of times. Clean rooms as well. Will definitely stay here again.

Partner

10/10

Exceptional

19 Feb 2026

Patrick

Great staff and rooms.

Partner

8/10

Excellent

19 Feb 2026

Meade

Overall good hotel even though we had an issue with hot water but they were reliable and accommodating

Partner

4/10

Poor

17 Feb 2026

Magdalena

A three-star hotel that dares to pass for a 5-star hotel. The rooms' appearance and furnishings are outdated, including the coffee maker. The lack of bathrobes in the room and poor bathroom cleanliness are just some of the drawbacks of this place. The hotel certainly boasts good toiletries—Byredo—and comfortable beds.

By the way, Esteban knows what true hospitality is. Thank you, Esteban!

Friends_and_family Friends

10/10

Exceptional

17 Feb 2026

Frank

From the moment i entered the hotel the staff were amazing ! I thought my room was very nice and spacious . Having the deep soaking tub and the stand up shower was fantastic. My only issues were that once you take a bath , there is no hot water left for a rinse off unless you wait 45 minutes or so and the pillows on my bed were flat and offered no support . Even when stacking them it was like sleeping on sandwich bread. I would definitely stay at the Intercontinental again .

Leisure Self

6/10

Pleasant

16 Feb 2026

Adriane

The staff was nice but there was construction outside. So much traffic due to this and we had to walk around all of that, and it was extremely loud. Not a way you want to spend a romantic night at a classy hotel.

10/10

Exceptional

15 Feb 2026

Miranda

amazing hotel everything was great

Leisure Partner

10/10

Exceptional

15 Feb 2026

Amber

Clean room, friendly and helpful staff, excellent location!

10/10

Exceptional

14 Feb 2026

Jake

Clean room and staff was nice. Very close to restaurants.

Partner

10/10

Exceptional

14 Feb 2026

Jan

Nice rooms and very friendly staff. Reasonably priced too.

Friends_and_family Family

10/10

Exceptional

14 Feb 2026

Nodir

good

10/10

Exceptional

09 Feb 2026

Tricia

The hotel is spotless, and the service was excellent.

10/10

Exceptional

08 Feb 2026

Meg

Great room and service

Friends_and_family Family

10/10

Exceptional

08 Feb 2026

ernest

Staff was very professional and accommodating.

10/10

Exceptional

01 Feb 2026

Annette

Terrific stay & absolutely wonderful staff, food, etc.

10/10

Exceptional

28 Jan 2026

Rina

We had a great experience. Smooth check in, very clean and modernly decorated rooms, comfortable beds.

Three small constructive items of feedback:
1. The pool temperature seemed a bit cold
2. The extra amenity perk of $30 per room for food was explain to us as needing to be used in the restaurant in person and not for alcohol. There was no mention of it needing to be for dinner exclusively. So when we used it for breakfast, it was not technically eligible to be used. Thankfully reception waived a different fee so it worked out but it’s important to be more clear upfront.
3. Breakfast really should have an à la carte option.

Friends_and_family Family

10/10

Exceptional

25 Jan 2026

MARTIN

Très satisfait de notre sejour

Friends

10/10

Exceptional

24 Jan 2026

Taylor

Great attentive staff

Friends_and_family Family

10/10

Exceptional

23 Jan 2026

Connor

Comfy bed, big soaking tub, nice view.

Self

8/10

Excellent

21 Jan 2026

Christine

Awesome location & comfortable room!

Leisure Partner

10/10

Exceptional

21 Jan 2026

Jeanette

Clean, staff was excellent.

Leisure Family_with_children

10/10

Exceptional

20 Jan 2026

Michael

Room was clean and new, hotel is in an excellent location, the pool was fantastic and the staff was super friendly. Nothing about the stay that we didn’t like!

10/10

Exceptional

20 Jan 2026

Subash

Excellent location - easy walk to many sites and attractions e.g. Faneuil, Little Italy, Chinatown, Children's Museum.

Great gym/pool facilities at the hotel and superb concierge services - Adam was outstanding!

Business_and_leisure Family_with_children

10/10

Exceptional

12 Jan 2026

Jayne Robin

Room was beautifully appointed and staff was wonderful!

Leisure Family

10/10

Exceptional

10 Jan 2026

Minghui

It was great all around

10/10

Exceptional

10 Jan 2026

Albert

Location was very convenient

Leisure Family

10/10

Exceptional

08 Jan 2026

Leslie

Loved the room, space and staff

Friends_and_family Family

10/10

Exceptional

05 Jan 2026

Hanen

Clean room + Breakfast is excellent

Friends_and_family Family

10/10

Exceptional

03 Jan 2026

Linda

Reception staff was terrific and friendly and the room was spacious, clean and comfortable.

Leisure Partner

10/10

Exceptional

03 Jan 2026

Grisel

It was great. Beautiful hotel. Excellent restaurant and customer service!!

8/10

Excellent

03 Jan 2026

Liliana

Great facility. Did not partake in any restaurant items, so can’t comment on that (except maybe have a water and coffee/tea station added to the lobby?). Room was great EXCEPT in the designing of the bathroom/bedroom divider. It would be helpful if there were a dark-out shade option available for the middle of the night trips to keep from waking someone with the light.

Leisure Partner

10/10

Exceptional

02 Jan 2026

Pushpa

Staff was very welcoming, rooms were terrific, hotel was quiet and food was delicious.

10/10

Exceptional

01 Jan 2026

Brandon

We took advantage of the opportunity to upgrade our stay from a standard one-bedroom to a one-bedroom suite. For a growing family, the extra space was crucial. Plus, having access to the concierge lounge made the experience even better during our stay.

Leisure Family

10/10

Exceptional

01 Jan 2026

Shadi

Clean rooms accommodating staff and great food!

10/10

Exceptional

31 Dec 2025

Conor

Responsive staff, clean facilities, great hotel!

Leisure Family_with_children