Name: Residence Inn Boston Logan Airport/Chelsea
Address: 200 Maple St, Chelsea, 02150, US

2/10

Poor

04 Aug 2026

Isabella

Just wasn’t a fan of it tbh

8/10

Excellent

28 Jul 2026

Samuel

The pool was in maintenance.

10/10

Exceptional

27 Jul 2026

Marcos

Great place, clean, good breakfast, excellent service.

10/10

Exceptional

27 Jul 2026

Shong

Has great variety of breakfast. Well kept place during our stay.

4/10

Poor

18 Jul 2026

Kesong

Not recommend, too loud there is trains, and cars going all night. Kept me and my family up all night. Pool was not accessible. Hard to find parking and had to pay $30 per night. Breakfast had the same menu and even once had some potatoes that tasted moldy. Also had a false fire alarm happen on my last stay and had to use the stairs from floor 5 down to floor 1. Not recommend this place.

Family_with_children

10/10

Exceptional

16 Jul 2026

Thomas

Very clean and breakfast was great.

Self

10/10

Exceptional

01 Jul 2026

Libin

Breakfast is great.

Family_with_children

10/10

Exceptional

30 Jun 2026

Christina

Amazing .

8/10

Excellent

30 Jun 2026

Maryanne

I 😘 ved the breakfast, all day coffee/tea/hot chocolate available in the lobby. The hotel is located right across the street from the Boston FBI division, so safe quiet neighborhood. It has a market basket across the street for good buys on groceries & sundry.

Family

10/10

Exceptional

22 Jun 2026

Louise

Great location with train ,& bus within easy walking distance, also large supermarket 5 minutes away, laundrette 2 mins away with Japanese takeaway near by.

Partner

10/10

Exceptional

20 Jun 2026

Michael

Great spot not far from the city centre, train station only 2mins away
Nice comfy beds great place

Friends

8/10

Excellent

16 Jun 2026

Fernando

Comfortable bed clean room decent amenities overall can't complain

Partner

6/10

Pleasant

05 Jun 2026

Emmanuel

We stayed 6 nights. The hotel itself was quite good. It was very clean, rooms were large and the staff was friendly. Breakfast was fine too. The negative though, was the train that seems to pass every 10 minutes or so and toots its horn every time it crosses a road ( and there are many roads it crosses near the hotel). This goes on from about 5:30 AM till about midnight making it difficult to sleep. Especially for a light sleeper. Bring earplugs and you should be fine .

Partner

8/10

Excellent

28 May 2026

Kenneth

We often stay at Residence Inns when we travel, very consistent. The Chelsea Residence Inn is similar. Excellent access to the Silver Line (one block away) which avoids traffic, or the MBTA station.

Family

10/10

Exceptional

25 May 2026

ibrahim

Perfect.

Self

8/10

Excellent

20 May 2026

Yesenia

Staff friendly and welcoming. Buffet Breakfast good. Room was great but bathroom just needed a bit more cleaning.

Family

10/10

Exceptional

03 May 2026

francisco

Close to city

Family

8/10

Excellent

28 Apr 2026

Maryanne

I. Loved the breakfasts! Tasty and varied, different everyday. I just would say the staff could have been a little friendlier on the evening of the 14th. And hotter coffee in the lobby. My stay was very nice there.

Family

8/10

Excellent

23 Apr 2026

Rachel

Hotel/Room was very clean, good/fresh breakfast, comfy bed

Friends_and_family Family

8/10

Excellent

22 Apr 2026

Alex

No me gustó el aseo que le hacían a la habitación, era muy superficial! El baño no lo lavaban adecuadamente y no limpiaban bien.

Partner

10/10

Exceptional

22 Apr 2026

J

Great location with lots of transport options into the city. Clean and tidy hotel. Sofa probably could do with replacing but that was the only negative in the room. What really impressed me is the included breakfast was plentiful and as a gluten free traveller I had plenty of options including gluten free muffins and bread neither of which I had to ask for! Great week had in Boston for the marathon!

Partner

10/10

Exceptional

17 Apr 2026

Keomany

Great service

4/10

Poor

15 Apr 2026

CHESTER

The pool is extremely small and the walls were covered with slime. The pool water was so dirty you couldn’t see the bottom of the pool. The water wasn’t very warm either. Staff were super nice. Location is great. Rooms were average, liked the kitchen and full sized fridge.

Family_with_children

10/10

Exceptional

11 Apr 2026

Julia

The breakfast menu was wonderful , the staff exceptional , only disappointment was the hotel states they have a bar in the lobby and that wasn’t the case , our room was very clean and comfortable, upon arrival our TV did not work but we called and it was immediately taken care of . Overall it was a very pleasant stay and I would stay here again

Partner

8/10

Excellent

10 Apr 2026

An

The hotel

10/10

Exceptional

04 Apr 2026

Joel

Descent breakfast, spacious room.

Family_with_children

8/10

Excellent

29 Mar 2026

Carla

Clean anf organized

10/10

Exceptional

26 Mar 2026

autumn

Breakfast had many options hot and cold! Kitchen amenities in the room was very good.
If you are a light sleeper hotel not for you train goes by frequently and horn goes off. Overall quick access to highway and plenty of food options and stores for shopping.

Friends_and_family Family

4/10

Poor

23 Mar 2026

Allison

We are pretty sure that there was a poop stain on the couch. We called and asked for another room and she said they had nothing available. We also went down to the pool and the pool was absolutely disgusting.

Friends

6/10

Pleasant

15 Mar 2026

Mehdi

Furnitures are old and in some case not in good shape.

10/10

Exceptional

15 Mar 2026

Monica

-

10/10

Exceptional

13 Mar 2026

Scarlet

Great breakfast!

10/10

Exceptional

10 Mar 2026

Marie Carmel

Awesome and wonderful stay, will return soon

Partner

8/10

Excellent

02 Mar 2026

William

Everything was good till I left 2 necklaces in my room by mistake and they disappeared. Thank god it was my fake one not my real ones.

Partner

4/10

Poor

01 Mar 2026

Holly

The advertised bar is abandoned. Bathroom smelt like cigarettes and each day got worse. On the 2nd day the cleaning lady left a police report of a sexual assault in our room and and a zip lock baggie amelling like weed plus she threw away our reusable bag.

Family_with_children

8/10

Excellent

17 Feb 2026

Terry

Yes, rooms was great clean

10/10

Exceptional

17 Feb 2026

Natasha

Friendly staff, room was very clean & modern, good breakfast, suite was a great size with kitchenette, decent sized pool, great location and close to everything.

Family_with_children

10/10

Exceptional

16 Feb 2026

Jada

yes

10/10

Exceptional

15 Feb 2026

Fernanda

Nice !

6/10

Pleasant

14 Feb 2026

Marie

Showers had mold

8/10

Excellent

09 Feb 2026

Karine

Per the hotel description, I was led to believe that parking was included. However, we were surprised with a $30 fee to self-park our car. I would really have appreciated knowing this in advance as I was especially looking for a hotel with parking included.

Leisure Family_with_children

10/10

Exceptional

28 Jan 2026

Rahsaan

Excellent

Business

4/10

Poor

26 Jan 2026

Ivette

The room was nice and the lobby but their was a roach problem I woke up and went to the bathroom and that’s when I saw two roaches my boyfriend killed them but then another one came out so there’s definitely an infestation please be aware if you go there I personally will not be going back I checked out earlier because of it

Leisure Partner

10/10

Exceptional

02 Jan 2026

Mario Gabriel

Very Good

8/10

Excellent

01 Jan 2026

Donna

Nice suite!

Leisure Family

8/10

Excellent

16 Dec 2025

Carlos

I had a very pleasant experience in one of their best rooms. However, a guest on the floor above, who was active until late at night, pacing back and forth, seemed to be conspiring against my peace and quiet. It took several calls to Reception to ask him to stop.

Friends_and_family Family

10/10

Exceptional

13 Dec 2025

Michelle

Went to celebrate my 10yr anniversary and it was the best! From the check-in to the checkout everything and everyone was amazing! Want to give a special shut ou to Lakeysha and team for an amazing candy basket that was waiting for us and for the best breakfast ever thanks to Melanie and team! Thanks everyone.

Leisure Partner

4/10

Poor

11 Dec 2025

Isaura

I would like to share some concerns regarding my recent stay at your property. While check-in went smoothly and the room itself was comfortable, there were a few incidents that left my family and me quite disappointed.

First, we were looking forward to using the heated pool after breakfast this morning, only to find it closed due to a broken heater. Unfortunately, this information was not disclosed during the reservation process or at check-in. My daughter had already changed into her swimsuit and was very upset to learn that the pool was unavailable.

Secondly, at approximately 10:45 a.m., someone entered our room without knocking while we were in the process of getting dressed to check out. This was an extremely uncomfortable and unacceptable breach of privacy, as we were partially undressed at the time.

On both occasions, I approached the front desk to seek clarification and assistance, but the staff member I spoke with appeared indifferent and dismissive of my concerns. I found this lack of professionalism and empathy very troubling, especially in a hospitality setting where guest experience should be a top priority.

I trust you will look into these matters seriously and address them with your team to ensure that future guests do not encounter similar issues. I would appreciate a response regarding how these situations will be handled and what steps will be taken to prevent them from happening again.

8/10

Excellent

30 Nov 2025

Yussef

Everything is very nice. Excellent breakfast. The only bad thing was the pool was closed which was unfortunate.

Leisure Family

10/10

Exceptional

10 Nov 2025

Sherlock

The room is much bigger than normal. The entry brings you directly into the kitchen. The kitchen has a full size frig and a bar counter with two bar stools. We moved the ottoman into the entry so we could sit down to put shoes on. The SL3 bus stop is a short walk from the hotel. You can also take the commuter train to Salem there. There isn’t a ticket kiosk for the bus but you can use your credit card on board with contactless payment. The breakfast is just ok. There is a double closet with plenty of room for hanging clothes. The desk has two outlets and one usb A outlet. The shower is very big with the water control on the opposite wall from the shower nozzle. This allows you to adjust the water without having to step into the shower.

Friends_and_family Family

10/10

Exceptional

09 Nov 2025

Chelsea

The staff was absolutely amazing and very friendly and accommodating.

Friends_and_family Friends

8/10

Excellent

03 Nov 2025

Rostislav

Menu is so good, but bar out of order.

Leisure Family

10/10

Exceptional

28 Oct 2025

Crystal

The room was great. Clean and more than enough space for me an my husband.

Leisure Partner

8/10

Excellent

25 Oct 2025

Catherine

The price per night for the room and parking were very reasonable and affordable. Staff was friendly and helpful and I really appreciated the printouts they left at the front desk with details on traveling to Salem. The free breakfast was high quality. Our only complaint was that the room we had needed a little love. There was a missing knob on the closet door, some peeling paint, basic wear and tear. No exhaust fan in the bathroom.

Leisure Partner

6/10

Pleasant

22 Oct 2025

Kristina

Pros: Convenient location by the train and bus station. Breakfast was good (bonus points for having a gluten free cereal option). Staff were very friendly.
Cons: Bar/lounge was closed and the pool was closed the whole time (2 amenities we were looking forward to, and were not warned these wouldn’t be available). Window in our room was broken and some of the last guests garbage was left in our room.
Overall a decent experience. Could have been better, could have been worse.

Leisure Family

10/10

Exceptional

21 Oct 2025

Deborah

I love this hotel. I stay here about twice a year in october and December and it never disappoints. It's clean the staff is amazing very friendly and helpful (A huge shout out to Dave and Joanna on second shift they are the best of the best). Breakfast has a lot to offer option wise and is stocked and cleaned regularly. The rooms are spotless and houskeeping is there for anything you may need. The train to Salem and Boston is right outside the door. Right by the train is a shopping center with TJ Maxx and grocery. Chelsea Station Grill is an amazing dining option as well. I wouldn't stay anywhere else when visiting Boston.

Leisure Family

8/10

Excellent

21 Oct 2025

Jennifer

Staff very friendly and helpful, breakfast is good but a lot of waste with all disposable plates and plastic utensils, no restaurant in hotel for dining after breakfast
location by train and highway and was very noisy would recommend earplugs for sleeping. We had suite and main bed was great but pull out is very springy and uncomfortable
Location is close to silver line and purple train so transit ( 3 -4 min walk ) takes a bit more time than in the city but is very doable and great uber pick up
They were flexible and allowed late check up which was much appreciated

Business_and_leisure Family

10/10

Exceptional

19 Oct 2025

Kais Wadi

It was very quite , people at the front desk are very professional and friendly

Leisure Self

8/10

Excellent

13 Oct 2025

Kayla

Loved with the exceptions we asked for a comforter two times for the pull out couch. We received each time a paper thin worn out coverlet and two flat sheets. I have been to many hotels where a spare set of equal type comforters as the main bed was available with a set of sheets and spare pillows packaged in the hall closet. The second is the pullout couch mattress was beyond uncomfortable; thin and you could feel each spring. These were the only downsides. Breakfast was great and it was so convenient to the train station.

Leisure Family

8/10

Excellent

13 Oct 2025

ihsan antoun

OK place

Business Partner

10/10

Exceptional

12 Oct 2025

Helen

The front desk was professional, quick check in. The room was modern apartment feeling, super clean and it had all the necessary toiletries especially soap tu wash your hands in the bathroom. I would highly recommend the Marriott over the Hilton! Marriott puts the clients needs to make it a more luxurious stay.

Leisure Family

10/10

Exceptional

09 Oct 2025

Kevin

Train to salem 3 minute walk to boston 20

Leisure Partner

8/10

Excellent

09 Oct 2025

Raven

I rated 4 stars. I love that theres a kitchenette in the room complete with dishes, a sink, dishwasher, full size fridge, microwave and mini stove and supplies to use it all. I definitely took advantage of that. For the most part my room was very clean, except for a towel that was supposed to have been clean but had visible stains on it, and some weird looking orange stuff that i saw in the shower and on the bed headboard. Im assuming it was cleaning solution but who knows. And the counch was a little tattered, it had many visible threads hanging off the bottom of it. Other than that i would say the room and the building itself was very clean, i saw housekeeping moving about regularly. All the desk staff were very friendly and attentive and answered my questions. There was an alarm going off in one of the rooms and a guest decided to smoke cigarettes in their room which leaked into mine and when i called down to complain they handled it immediately.

One thing i didnt like was the complimentary breakfast. Frankly none of the cooked food tasted good except the hardboiled eggs and potatoes. Everything else i couldnt really stomach. Overall i would still stay again if i had to. Its in a great location, very quick walk to the train and buses, also a grocery store and shopping center. Close to downtown boston and the airport.

Leisure Self

10/10

Exceptional

09 Oct 2025

Brunia

Clean room. Pleasant staff.

Business Family

10/10

Exceptional

28 Sep 2025

Linda

Very nice room and amenities.

6/10

Pleasant

23 Sep 2025

Linda

No one from Housekeeping visited us for 3 days. We had ordered food sent to our room but failed to finish it. By the third day, the leftovers started to emit an unpleasant odor. No fresh towels for 3 days. After notifying the management, the situation was rectified and we received an envelope requesting a tip for outstanding service. We were unhappy.

Partner

10/10

Exceptional

23 Sep 2025

John

Amazing stay. Super convic

Partner

10/10

Exceptional

13 Sep 2025

JANICE

The room was very clean as well as the rest of the hotel.Nicely decorated. Staff is very friendly and polite. I will definitely be staying here again.

Business_and_leisure Family

10/10

Exceptional

11 Sep 2025

Sabrina

I liked the property because it was clean, they served complimentary breakfast every morning and the front desk staff was very attentive. One thing i did not like was that i asked the housekeeping staff to service my room but when i got back to my room ,it had not been serviced.

Leisure Self

10/10

Exceptional

07 Sep 2025

Rambabu

The front desk staff are very courteous. We enjoyed our stay at this property.

Business Family

4/10

Poor

02 Sep 2025

Juan

We had to stay at the hotel for a few days. One day, we saw a mouse run from a cabinet to under the dishwasher. They moved us to another room. But, on day 3 there we noticed cockroaches and bed bugs all over the room. So glad to leave. There were no apologies. So disappointed. Never have I had such an experience with any of their properties

Business_and_leisure Family

10/10

Exceptional

30 Aug 2025

Marsha

Wonderful location and hotel is very clean.

8/10

Excellent

27 Aug 2025

ABDELKADER

Good

Leisure Family

6/10

Pleasant

24 Aug 2025

Dorsanne

The hotel was clean and the breakfast buffet was awesome. It looked like someone put 40 cats in the room alone with the sofa. It was frayed and should be replaced.

Business_and_leisure Family

8/10

Excellent

21 Aug 2025

Paula

It was good the only thing is that they took 3 days to clean my room even with me booking for cleaning.

8/10

Excellent

18 Aug 2025

Kristina

Good First Impression

The room itself was impressive but on further inspection, a bit rundown. The bathroom door has some weird markings on it, like the hotel tore something off the door but never proceeded to fix the ugliness of it. Also, the tub was VERY slow in draining as we took showers. To me that is gross & they never resolved it. The bed was comfortable and the room was nice. It was great to have the living room area in a different location than in the room area. We also had a small kitchenette with many utensils and glasses/mugs.

Friends_and_family Family

10/10

Exceptional

17 Aug 2025

Peter

Fun time.

10/10

Exceptional

11 Aug 2025

Thomas

W

Business Self

8/10

Excellent

05 Aug 2025

Bailey

Easy to get into Boston and to the airport. Needed a last minute place to stay and this worked great for us. Staff was helpful and nice. The breakfast was excellent. The pool left a little to be desired and the trains going by with their horns was a bit much but it was great overall.

8/10

Excellent

29 Jul 2025

Tomika

The only thing we didn’t like was having to pay for parking

2/10

Poor

29 Jul 2025

Xiaojun

Got overcharged for 24.14 for no reason. After I checked out my balance was 0 the front desk did not say anything about the balance and my credit card was over charged

Self

10/10

Exceptional

24 Jul 2025

GINNY

Chelsea, MA felt like home away from home!

Really wonderful place! On a personal note l would have preferred a bathtub but l know that’s not the norm. Our fridge made a plunking noise that l assumed was the ice maker and l turned it off; but it continued. My 74 yo husband would have liked to have an attraction guide in the room but that’s old school. I think 30 dollars for parking is pretty steep because we stayed 6 nights. Maybe consider a discount? Beds were very comfy and we liked that we could open the windows.

Partner

10/10

Exceptional

18 Jul 2025

Gina

Beautiful Residence Inn!

Business_and_leisure Family

10/10

Exceptional

18 Jul 2025

Emma

Loved the staff. Good breakfast. Coffee and water available 24/7 in lobby. Bar had excellent cocktails and good food.

Leisure Friends

6/10

Pleasant

15 Jul 2025

Evan

The hotel was fine, but the $30 per night parking and the lack of airport shuttle made this hotel much more expensive than advertised.

Leisure Partner

8/10

Excellent

14 Jul 2025

James

The local area was fine with a very proximity to the Wentworth Douglas Scanning facility. However, the elevator floor in the hotel was sticky & dirty. Overall, it was a good experience & would definitely consider staying again in the future.

Business

10/10

Exceptional

09 Jul 2025

Stephan

It was nice and quiet and closely located to the airport.

Business Self

8/10

Excellent

09 Jul 2025

Scott

Great experience. Clean and comfy, front desk folks were very helpful, room was perfect, and brkfst was wonderful. Worth the Stay!

Friends_and_family Friends

10/10

Exceptional

29 Jun 2025

Joudy Ann

Not a bad price and close to airport with amenities and complimentary breakfast.

6/10

Pleasant

22 Jun 2025

William James

For the money, we could have done better. First room had a broken sink and the safe did not work. They were fast to switch our room, however, the safe did not work in there either. Housekeeping was non existent over our 4 night stay.. we had to get our own towels and coffee everyday from the front desk, and make our own beds. Nothing was terrible, it just was overpriced for what it was.

Leisure Family

10/10

Exceptional

15 Jun 2025

Anibal

Everything was excellent

8/10

Excellent

11 Jun 2025

Carlos

Good place, great atmosphere and amazing service

10/10

Exceptional

01 Jun 2025

Berney

Great property!!

10/10

Exceptional

25 May 2025

Robert

The room was very clean and spacious. We were very comfortable
Breakfast was really good , lots of options.

Leisure Family_with_children

10/10

Exceptional

25 May 2025

Paula

Nice staff

Leisure

6/10

Pleasant

22 May 2025

David

During my arrival at approximately noon, I experienced what I believe was unprofessional treatment during the check-in process. The front desk representative, Diana, initially informed me that no rooms were available. However, moments later, she was able to accommodate the guest who arrived after me. This disparity in treatment became evident when that same guest, noticing the situation, requested that Diana assist me as well. Only following this intervention was a room suddenly made available for my stay.
In the interest of full disclosure, I have concerns that this differential treatment may have been influenced by racial factors, as I observed that both the subsequent guest and the front desk representative appeared to share a similar light complexion. This experience was professionally disheartening and not reflective of the standard of service I would expect from your establishment.

Business_and_leisure Self

10/10

Exceptional

22 May 2025

Pablo

Marvelous

10/10

Exceptional

16 May 2025

Verified traveler

Best hotel stay ever!!!

My recent stay at this gotel was great! The room was quiet, calm and comforting, i loved the decor whicb was quiet soothing. Ot had a kitchen and utensils which was very important for our family. I also enjoyed the gym, was so busy and didn't get to use the pool though. As per the cleaning, it was great, with fresh towels every other day, just don't know what happened with the last cleaning a day before i left, whoeve did the cleaning did not vacuum the room, there was dirt everywhere. But nevertheless it was a great stay at thai hotel,! Will do it again if i am in Boston!

Friends_and_family Family

10/10

Exceptional

14 May 2025

Chelsie

Staff was very patient even when people checkout in were rude. Very clean!!!

Leisure Family_with_children

6/10

Pleasant

11 May 2025

Nancy

Facility was great, but it was very noisy. Traffic, upstairs guests, and the fan sounded like a jet. Did not sleep well.