Name: Hilton Garden Inn Boston Logan Airport, MA
Address: 100 Boardman Street, Boston, 02128, US

10/10

Exceptional

19 Jul 2026

Jessica

Na

4/10

Poor

16 Jul 2026

Zachary

Horrible front desk and reception staff

Self

10/10

Exceptional

16 Jul 2026

Jessa

Clean room, friendly staff, good food in the restaurant. Quiet location and updated property.
Will definitely stay again when in the area.

Partner

8/10

Excellent

16 Jul 2026

Sarah

Pretty decent place to stay. Staff was leaving as we checked in and it felt rushed and my questions weren't answered well, but besides that, everything was fine. I will note that the shuttle service was awesome! The driver was great and super friendly!

Family_with_children

8/10

Excellent

15 Jul 2026

Evan

This hotel was great for the price as it was a busy/ expensive time due to the World Cup. Overall, it was a solid stay. It was clean and well maintained and the beds were very comfortable. The only minor thing I would note is that the hotel info and customer directories are out of date- we came in and saw that the TV listed our name, it offered a QR scan so that we could have all info for our stay, which included info for dining. We got in late (around 8:30pm) so most places were going to close within an hour and a half so rather than figure out dinner elsewhere, we chose to utilize their ‘in room dining’ option, keep things simple. Long story short, when we called the staff stated they no longer “do that” and that the info was a mistake; we were then told if we rushed we could get food from the kitchen (closing time was listed as 10pm but the employee informed me that on that night they would be closing at 9:30pm), we rushed and walked up by 9:08pm and were told by staff at the kitchen that they were no longer serving food and closed at 9pm on this particular night. This was not listed anywhere and created quite a challenge as we had 2 children to feed. The other detail I think people might find helpful is that the breakfast is not complimentary. We utilized the luggage storage as well as the airport shuttle and both experiences were positive. Overall, the stay was good

8/10

Excellent

14 Jul 2026

Rena

Unfortunately our sheets were dirty (a small amount of blood on them). They changed them while we were in the room which was very awkward as we were all getting ready for bed. There was no follow up with it. They simply changed the sheets and called it good. The food was way too expensive for the quality. It was just okay. The shuttle did not communicate well with us to help us find where we needed to go, so we just ended up taking an Uber for the rest of the trip.

Family_with_children

10/10

Exceptional

13 Jul 2026

James

excellent breakfast, high quality throughout.

Partner

8/10

Excellent

13 Jul 2026

Marni

Staff was amazing and so helpful, hotel, very clean and pretty. We did not give it five star because there was a lot of noise at night outside of our room and it took a little time to go to sleep. We were staying there because of the closest to the airport and taking a flight in the morning.

10/10

Exceptional

12 Jul 2026

Anne

Was the perfect overnight location close to the airport and cruise port. I wouldn’t hesitate to book here again

Family_with_children

10/10

Exceptional

09 Jul 2026

Robert

Clean updated rooms. Excellent service during my stay. Nice driver at departure took me to the airport rental car center. Neighborhood is a nice area with a T stop and good local restaurants. Easy Uber pick ups and also plenty of parking if you have a car with you. Definitely a good place to stay close to the airport.

Self

10/10

Exceptional

09 Jul 2026

William

Greeting by the staff was above par from usual hotels. Shuttle driver to airport was very friendly and on time

10/10

Exceptional

09 Jul 2026

Stewart

all good

4/10

Poor

06 Jul 2026

Khem Pradhan

I had to check in early to get to a party. I was charged early check fee of $50.00in at approx 10.30am although the room was ready and there was certainly not a rush of guests. I have never been charged for early check-in if the room was already done. There was no time to argue as I needed to change my clothes to get to a party. I was very disappointed..
Also, the room did not even have a couple of bottled water as a courtesy the two bottles of water that was there had a price tag of two dollars each
I know things I’ve got expensive, but this went too far
After traveled a lot in many hotels, but never experienced this disappointment
Khem Fatimi

Self

10/10

Exceptional

05 Jul 2026

Alicia

It was very convenient for my two days in Boston It I go back to Boston I will choose this hotel again

Family_with_children

6/10

Pleasant

05 Jul 2026

gregory

n\a

6/10

Pleasant

05 Jul 2026

German Alejandro

Just okay, a budget hotel to sleepover and if you need or must be close to the airport this is the place

Family_with_children

10/10

Exceptional

03 Jul 2026

Judith

Front desk staff at check in and check out were extremely friendly and helpful!

Friends_and_family Family

10/10

Exceptional

02 Jul 2026

Monique

It's located close to a nice neighbourhood, with several restaurants.

Partner

10/10

Exceptional

02 Jul 2026

Jennifer

Loved that this hotel was close to the airport and provided a complementary shuttle. The restaurant in the lobby was convenient and food was made to order.

Family_with_children

10/10

Exceptional

01 Jul 2026

Wolf-Dieter

I loved the hotel and its location. The one recommendation I would make, especially if Hilton wants to serve international guests, is to upgrade the breakfast menu with more healthy options. This is very common and expected in Europe.

Friends

10/10

Exceptional

29 Jun 2026

Erin

Great service, clean room, and great recommendation for dinner within walking distance. Friendly staff, quick and easy check in. Shuttle on time and efficient.

Family_with_children

10/10

Exceptional

23 Jun 2026

CHRISTOPHER

I had a great experience at the Hilton Garden Inn. The staff was friendly and welcoming, and the check-in process was quick and easy. My room was clean, comfortable, and well-equipped with everything I needed.
The location was convenient, and the amenities were well-maintained. Overall, it was a pleasant and hassle-free stay. I’d definitely stay here again!

Family_with_children

8/10

Excellent

23 Jun 2026

Roberto

The property seems a bit old but it was good

Family_with_children

10/10

Exceptional

21 Jun 2026

Mary

Very clean 😊

Partner

8/10

Excellent

20 Jun 2026

James

We had someone banging on our room door at 1am, had to call guest services to get it sorted out.
Joanna at the checkout desk apologized profusely the next morning and provided breakfast vouchers for us
A replacement taxi was ordered when some else claimed the first cab that was ordered, and to say that the ride to the cruise ship terminal was hair raising would be an understatement. You might want to consider using a different cab company.

Partner

10/10

Exceptional

17 Jun 2026

Paul

All amenities were great and appreciated the timely airport shuttle

10/10

Exceptional

17 Jun 2026

Karl

Very nice, stayed with a baby and they had a pack n play available. Walking distance to transit and a cool neighborhood is a plus! Convenient shuttle to the airport.

Family_with_children

10/10

Exceptional

16 Jun 2026

Dustin

Wonderful breakfast. Front desk was so helpful and friendly....was even able to check in really early. Didn't expect to at all, just asked before we asked them to hold our luggage. The airport shuttle was so convenient and the driver taught us how to use the subway system and navigate to downtown! Which was also super easy and pretty convenient to the hotel. Just be aware you aren't staying downtown when you stay here. But still has restaurants/bars/stores within walking distance. Downtown is 5 stops away by subway.

Partner

10/10

Exceptional

15 Jun 2026

Hui

Room is clean. The staff is helpful. They provide shuttle bus to the airport and rental car place, that’s very helpful for us.

Family_with_children

10/10

Exceptional

15 Jun 2026

Kimberly

The front desk team was very welcoming.

Friends_and_family Family

10/10

Exceptional

15 Jun 2026

John

Excellent place to stay, not far from the Blue Line into downtown Boston

10/10

Exceptional

14 Jun 2026

Kathleen

Very nice clean room with excellent bed. Slept very well. Wonderful, friendly staff. Nice open dining area and bar. Good shuttle service to and from the airport. Would only note that the menu at the restaurant is on the hearty side. No light options like an English muffin or bagel for those of us who don’t eat big breakfasts. But, that said, I would stay here again.

8/10

Excellent

13 Jun 2026

Janie

Breakfast was very nice but the property is a bit dated.

Family

6/10

Pleasant

13 Jun 2026

Iveth

Very expensive, staff was not very approachable; I asked a few questions and I received very limited information back. Almost like it was a bother.

Family_with_children

8/10

Excellent

10 Jun 2026

gordon

It is a clean hotel with a comfortable bed. The man who checked us in was great. The folks at the bar/restaurant were very friendly as well. Our only glitch was confusion over the status of our parking. We were led to believe it was a $70 fee for the week when in fact it was $25 per day and the woman who dealt with us was not as polite as we might have hoped. Maybe she was having a bad day, but this was disappointing.

Partner

8/10

Excellent

09 Jun 2026

Sandra

My room was very comfortable and clean. I wish my stay was more than one night.

Self

8/10

Excellent

09 Jun 2026

Helen

c

Partner

10/10

Exceptional

08 Jun 2026

gina

Clean room

Family

10/10

Exceptional

08 Jun 2026

Donnie

It's close to everything. Had a great stay. Thanks again

Partner

10/10

Exceptional

07 Jun 2026

Pilar

Room was comfortable. Bathroom new and impeccable. Shuttle from airport came as soon as I called.

Self

8/10

Excellent

07 Jun 2026

Samuel

Stay was perfect for next day travel out of Boston

10/10

Exceptional

07 Jun 2026

Jay Alexander

Convenient place to stay for BOS flights.

Self

10/10

Exceptional

06 Jun 2026

Oliver

The best breakfast ever, especially for a hotel. I love that everything was cooked to order.
The rooms were very clean.
The staff was extremely helpful

Partner

10/10

Exceptional

04 Jun 2026

Melissa

Place is wonderful. They changed the menu in the restaurant that was horrible.

Self

8/10

Excellent

03 Jun 2026

Marc

Would certainly recommend this place. Comfortable, clean and well designed room.

Partner

10/10

Exceptional

02 Jun 2026

Uli

Close to airport. Clean. Starbucks close!

Self

10/10

Exceptional

02 Jun 2026

Theresa

Excellent location to the airport and other areas. All aspects of the hotel were super. Airport shuttle services were on target.

Friends

10/10

Exceptional

02 Jun 2026

Valerie

10/10 recommend. I plan to stay again

10/10

Exceptional

31 May 2026

Norberto

It all worked out fine. The shuttle on time. Very helpful. Breakfast was good. thanks

Friends_and_family Family

10/10

Exceptional

31 May 2026

Rachel

Great stay!

10/10

Exceptional

31 May 2026

Nora

Es. Gran lugar muy hermoso limpio

Family_with_children

10/10

Exceptional

31 May 2026

Michael

Clean large room.

10/10

Exceptional

31 May 2026

Haishi

The staff are very helpful. The room is very clean. But the AC is noisy. Besides AC, everything is good.
Please be aware that this is not Hilton level hotel.
There is a Hilton hotel around airport. Do not take wrong shuttle, please take “Hilton Garden Inn” shuttle, rather than “Hilton” one.

10/10

Exceptional

29 May 2026

Stephen

Shower was a little dirty some hairs on the wall otherwise the room was fine.
The restaurant was clean however not very knowledgeable on food allergies. Traveling with a child with food allergies and explaining her restrictions was very difficult. The waiter did not understand what a dairy allergy was when we asked what she could have he told us items that contain dairy. He was friendly and professional however it was very concerning. Recommending more information for the staff on food allergies! Other wise very good stay !

Friends_and_family Family

10/10

Exceptional

27 May 2026

Steven

Very friendly staff, hotel was very clean, and loved the room. Would definitely choose to stay here again.

Friends_and_family Friends

10/10

Exceptional

25 May 2026

William

excellent

Family

10/10

Exceptional

25 May 2026

Anthony

Extremely conveniently located hotel to the airport with a constantly running shuttle bus that dropped us off and picked us up, had breakfast in the hotel which was absolutely fine. I will stay here again.

Partner

10/10

Exceptional

24 May 2026

Myrline

All good

10/10

Exceptional

24 May 2026

Edward

Hotel staff was excellent and very attentive and personal.

Friends_and_family Family

8/10

Excellent

23 May 2026

Taralyn

Friendly staff and comfy rooms close to Logan airport. Will stay here again for early flights from Logan airport.

Family

10/10

Exceptional

21 May 2026

Jorge

Great place

Family_with_children

10/10

Exceptional

21 May 2026

Tempe A.

Great location, very nice room. Restaurant also good

Friends_and_family Friends

10/10

Exceptional

19 May 2026

Constance

Calling from the airport for the shuttle was problematic. Operator was rude and not helpful. I didn’t know that Logan had 3 terminals. She kept asking me what terminal. Finally, I said give me a hint and she said ABC. Great! Terminal B.

Partner

10/10

Exceptional

19 May 2026

Maria

Shuttle, great location, staff, breakfast, rooms all wonderful

Friends_and_family Family

2/10

Poor

17 May 2026

Alise

8/10

Excellent

15 May 2026

Kristen

The hotel was very nice and the rooms were great and comfortable. Staff was friendly and helpful. The breakfast was pretty pricey for what you got and the parking was pretty expensive.

6/10

Pleasant

15 May 2026

Sean

Hilton email stated you will be picked up by the red courtesy sign down stairs. I was told it will be 10 minutes for pick up. I waited 45 minutes only be told after I called that the bus is upstairs! The driver said that they don’t do pick ups in the night downstairs-well then update your correspondence! Plus they took my number and never try to call me see where I’m at!! Not good

Self

10/10

Exceptional

14 May 2026

Barbara

Great location, food and airport shuttle.

Self

10/10

Exceptional

12 May 2026

Dwight

This was a great spot for airport bound travelers. It was comfortable and clean. It could use some updating but it worked well for us. The Shuttle to and from the airport is awesome. The restaurant was also a good spot for weary travelers. The food and staff were great!

Partner

10/10

Exceptional

12 May 2026

Cindy

Close to airport

10/10

Exceptional

12 May 2026

Lori

Comfortable clean hotel near Logan Airport.

Friends_and_family Family

10/10

Exceptional

11 May 2026

Nicole

The staff was so sweet. The bed was super comfy. Free shuttle was amazing. I would stay here again.

Family_with_children

10/10

Exceptional

08 May 2026

korrellia

Clean room the breakfast was amazing! Everyone was super sweet

10/10

Exceptional

07 May 2026

Megan

Great !

10/10

Exceptional

07 May 2026

Erwin

Check in was easy, rooms modern and nice

10/10

Exceptional

06 May 2026

linda

Yes breakfast was wonderful

10/10

Exceptional

05 May 2026

Melissa

Clean room

10/10

Exceptional

03 May 2026

Debra

Outlets at bedside were not working couldn’t fit a plug into then

Partner

2/10

Poor

03 May 2026

bindra

Front desk with terrible service. Bathtub had some hairs, and the front desk did not want to either send someone to clean it, or give us cleaning supplies. The reasons it was late in the night and no personnel available for cleaning. The man in the front desk was so rude, and combative he took it personal and did not even apologize.
website says they have breakfast included, but it is not the case

Family

10/10

Exceptional

02 May 2026

Mylie

The staff were wonderful and were able to accommodate an early check in. We we're so grateful after getting off our red eye flight!

Family_with_children

8/10

Excellent

01 May 2026

L. Love

The location and airport shuttle were beneficial. One driver chose light classical music, which was very relaxing. Another driver may not have realized the importance of a calm environment for travelers. The radio was loud with commercials and jarring music. We tipped accordingly. Didn’t see the breakfast but it was à la carte. The female staff on the phone, and in person, were rather inhospitable. The managers were the outstanding exceptions, as was the pleasant man who checked us in. The hotel is in a state of physical refurbishment. Once the staff is likewise improved, it will garner additional stars.

Business

10/10

Exceptional

30 Apr 2026

Anne

Overall it was a good stay other than the onsite restaurant. The food was terrible and way overpriced…$80 for two chicken sandwiches that was mostly bread and no chicken. I thought about not paying it was so bad

Family

8/10

Excellent

30 Apr 2026

Sharon

Very clean facility. It would be helpful to have known there are multiple Hilton properties at Logan, as we took the shuttle to the wrong hotel, had to take it back to airport, and then to correct hotel.

Partner

10/10

Exceptional

29 Apr 2026

Jacqueline

I always stay here after a long trip. Shuttle service is excellent as is everything about the property. Breakfast service is excellent, too. Great coffee!

Self

10/10

Exceptional

27 Apr 2026

Janelle

Large room, fantastic shower, everything we needed for a one night stop before an early morning flight. Shuttle was right on time and only a few min from the airport. Recommend over other options close by.

Family_with_children

10/10

Exceptional

26 Apr 2026

Michael

In late, out early. Didn’t get breakfast. Shuttle got us to and from Logan fine

10/10

Exceptional

26 Apr 2026

Joyce

Property was excellent. Wish the breakfast was included.

Family

6/10

Pleasant

26 Apr 2026

Robert

The driver who brought me from the airport to the hotel has serious anger management issues and should not be driving guests. He has slicked back grey hair wears a black glove with a chain and chews gum constantly

Self

10/10

Exceptional

26 Apr 2026

Elyse

Shuttle service and hotel amenities great

Family

10/10

Exceptional

26 Apr 2026

Danielle

The dinner was delicious

Partner

6/10

Pleasant

25 Apr 2026

Gail

Very nice

10/10

Exceptional

25 Apr 2026

Scott

Loved it

Family

10/10

Exceptional

22 Apr 2026

John

Everything was perfect, the flexible shuttle hours made this the ideal place to stay.

Family_with_children

10/10

Exceptional

22 Apr 2026

Erin

I stayed at the Hilton to visit my daughter over the weekend and ended up teleworking early in the week. The hotel staff are incredibly helpful and offered services i did not know were available, like picking me up from rental car site when i dropped off my car early. Definitely recommend. Just an FYI they do not offer a free breakfast buffet but have sit down service for a charge.

Family_with_children

10/10

Exceptional

20 Apr 2026

Edwin

Everything was perfect

Business

10/10

Exceptional

20 Apr 2026

Changming

Quiet room, easy access to subway (10 minutes walk) that can lead to downtown in 15 minutes.
Airport bus shuttle is very handy, only 10 minutes drive.

Self

8/10

Excellent

20 Apr 2026

Jessica

The room was clean. The pool looked cloudy so we didn't use it. The shuttle was prompt and useful.

Family

10/10

Exceptional

20 Apr 2026

Kimberly

Overall, I was very happy with our stay. If I had to give some constructive criticism I would say that the pillows are very thin and uncomfortable. I really wish there was a water refill station somewhere central and public. I would love to see some flavored creamer with morning coffee in the lobby. If the pool was warmed it would be so much more enjoyable.
Pros: the shower pressure was outstanding. Love the shampoo and soaps. The employees that were driving the airport shuttle were so kind and enjoyable to talk to. I did not find the front desk staff very friendly, instead they were quite short when I interacted with them.

Family_with_children

4/10

Poor

19 Apr 2026

Monica

Next time they really need to tell you if you have free breakfast or not

10/10

Exceptional

19 Apr 2026

Kevin

Yes