Name: Howard Johnson by Wyndham Malden Boston Area
Address: 321 Broadway, Malden, 02148, US

2/10

Poor

18 Jul 2026

ALEXIS

I really would not stay here again.

Family_with_children

6/10

Pleasant

17 Jul 2026

Nnennaya

Nothing special abt the place. I think it is too expensive. Not a standard hotel.

Partner

2/10

Poor

12 Jul 2026

blanca

is not cleaning the rooms

4/10

Poor

09 Jul 2026

Angel

It was ok the ceiling needs to be redone it was peiling

Friends_and_family Family

2/10

Poor

08 Jul 2026

Brittnylynn

Arrived here around 11pm on the 3rd of July during a heat wave. There were a decent amount of cars in the parking lot so I thought it couldn't be as bad as it looks from the outside.
WRONG
I waited several minutes inside waiting to get my room. No big deal, til it was time to get the room. He tells me which room we are in and we carry our things past all of these rooms that are blowing HEAT right at you. The \"hallways\" are outside the building.
When I got to my room, the AC wasn't even on. I immediately turned it on as the room was 100+ degrees. I tried to turn the TV for the kids while the room cooled down. Didn't work. Didn't even turn on. Stains on the bedding & the bathroom wasn't cleaned prior to my arrival. I went to the front desk and the gentleman came into my room for several minutes trying to tell me it was going to cool down when it was not. I had to put a chair in front of the AC to cool down even a bit. The lobby was way cooler than my room. He tried for a good 15 minutes to fix the TV and we ended up telling him we wanted a refund it was too late at night, we had small kids that couldn't be in the heat. He agreed to this with me but when I reached out to Expedia too process the refund they say the hotel has no record of this. I was not even in the room an hour, did not stay here - hopefully I can get my money back. BEWARE! there is a holiday inn down the street much better with free breakfast and a pool even cheaper than here.

Family_with_children

4/10

Poor

06 Jul 2026

Metin

The room had a persistent urine smell. The toilet did not function properly—you had to remove the top of the tank and manually push the flushing mechanism each time to flush.

The TV also did not work properly. The signal was too weak, resulting in a blurry picture, so we were unable to watch the World Cup matches.

The neighbors were very noisy and stayed up until 2:00–3:00 a.m., making it difficult for us to sleep.

6/10

Pleasant

02 Jul 2026

Angela

Bathroom newer and nice. Microwave broken..

Partner

2/10

Poor

01 Jul 2026

Downie

The staff was great the room was very hot when we got in the hall smelled like pee and they were no elevator to get to the 2end floor way to many steps to get suit cases up

10/10

Exceptional

01 Jul 2026

Mohamed

Excellent service thanks

6/10

Pleasant

25 Jun 2026

JOSEPH

high price for low end stay

Family

8/10

Excellent

25 Jun 2026

Brian

Great hotel friendly helpful staff

Partner

2/10

Poor

22 Jun 2026

Edward

I booked around for you guys when I got the other room is not in the condition or as said advertisement therefore canceled the booking you guys took my $25 and key cash that I earned and only gave me four dollars back I can go back to using a daughter if you guys are going to take something I didn't use knowing I canceled the booking I have asked you guys since the day that it happened about getting my $25 back right now I'm homeless I'm in a bad condition and those things help me and you taking it away is making it difficult for me to lay my head is somewhere nice

2/10

Poor

22 Jun 2026

Ramon

I was not expecting much but the property was filthy. The room which was a non smoking room smelled of cigarettes. The bathroom was dirty with hair in the tub. The bed had hair on it as well. The lights/lamp did not work. They also advertised as breakfast included but there was no breakfast, just bad coffee. It was not worth the money.

Friends_and_family Family

6/10

Pleasant

18 Jun 2026

Paul

Hotel was in the middle of renovations the staff were really nice, room was clean but very small, there was a safe but it wasn’t working hotel in really quiet area of town could do with new carpet inside and out

Partner

4/10

Poor

16 Jun 2026

Yva

I like the parking and spot hotel was old furniture was not good

Partner

2/10

Poor

11 Jun 2026

Miriam

There's no breakfast as advertised. Remember smells like smoke. The protection lock doesn't work. It's is overpriced. Other properties that are under wyndham, offer laundry, a gym, and working vending and ice machines. Many actually give you breakfast, and many at the same or even a lower price. They say this is a hotel , but it's really a motel. I'm extremely dissatisfied.

Self

2/10

Poor

08 Jun 2026

Naromie

The room smelled horrible. It smellled of smoke and mildew. The hallway carpet was not clean and smelly.

10/10

Exceptional

04 Jun 2026

Cheryl

This is a remodeled hotel, but it was clean and well kept. Not far from the airport, quiet overnight, and Maria’s pizza across the street was convenient.

Family_with_children

2/10

Poor

03 Jun 2026

Nora

At check in the front desk attendant was too busy on her personal phone to even talk to us. Our shower water dripped and we couldn’t shower. There was no drinking water available even in the vending machine. There was also an incident outdoors of an unconscious person and even being in camera view, staff didn’t notice until we by chance were checking out and told them about her.

Partner

2/10

Poor

02 Jun 2026

angela

This place is awful, all the rooms smell like cigarettes, the property is in very bad condition, is cheap option for 1 night stay , I would not bring children here or pets

Self

10/10

Exceptional

29 May 2026

Melissa

I would stay again

Self

10/10

Exceptional

29 May 2026

Melissa

Friendly staff and clean helpful staff

Self

4/10

Poor

20 May 2026

Link

This accommodation was intended to be a two-bedroom suite; however, it did not meet this expectation. There was an additional bed in the living room area, along with a sofa bed. Furthermore, a small room contained a bed and two tables, but no other furnishings. This small room lacked air conditioning. The water pressure in the shower was notably low. Additionally, the floor appeared to have not been thoroughly cleaned for an extended period.

10/10

Exceptional

18 May 2026

justin

Room was clean and updated, part of the expansion section. Staff was polite and helpful. No elevator on site and not wheelchair friendly from what I'd seen. Vending machines on site. Would definitely stay here again

Partner

2/10

Poor

18 May 2026

Verified traveler

DO NOT BOOK HERE.
RATS all over the parking lot. The rugs were so dirty that it had crust building up. It looks like some people lived there. I didn't feel safe at all. Homeless people were sleeping by the stairs. It was ABSOLUTELY TERRIBLE! I CANT BELIEVE ORBITZ has this property listed

Partner

2/10

Poor

16 May 2026

Sina

We asked for non-smoking room but the room wasn’t non-smoking. If property doesn't have non-smoking they have to mention ahead of time so I consider for booking.

10/10

Exceptional

16 May 2026

Melanie

Room was nice and clean and staff was very friendly ..

4/10

Poor

15 May 2026

Danielle

Aweful! $200 for 5 hours in a gross hotel. floor was sticky, mirror dirty, door frame was detached. Do yourself a favor and stay at the fairfeild down the road.

Partner

8/10

Excellent

04 May 2026

Harold

The room was clean. We needed an extra blanket, which was provided after a 2nd call to the desk. The mattress acceptable, but not great.

Partner

4/10

Poor

03 May 2026

Josh

Pictures are so deceiving. I’ve been to Howard Johnson’s before in different states and this did not compare at all. It was a hole in the wall motel 6 vibe.

Partner

6/10

Pleasant

29 Apr 2026

Mark

Great once you get in the room and lock the door, if you don't drink coffee

Self

4/10

Poor

28 Apr 2026

Daniel

The lights didn’t work, the refrigerator leaked(didn’t use at all), the security latch on the door was broken and the shower rod holding the curtain was broken. I had to hold the curtain up so I didn’t get the bathroom soaked

Self

4/10

Poor

27 Apr 2026

Riki

The room and the bed was comfortable, but there was loud noise from the fridge (on and off). Also there was no way to have light in the bathroom without the loud noise of the fan.
Still, this is a cheap motel and if I think about how much we paid with compare to other motels close to the airport, I think it is worthwhile.

Partner

6/10

Pleasant

17 Apr 2026

Gabriel

It’s standard and okay especially if u on a budget

6/10

Pleasant

13 Apr 2026

Stephen

This is about as bare bones as it gets. There is nothing wrong with that, but I was hoping for at least a pantry or snack machine to be in the lobby. No place to grab a quick soda or bag of chips. This was a great place to sleep and that's about it. They only leave one roll of TP in the room so if you run out, you are !@#$ our of luck if you didn't catch it before squatting.

One issue I actually did have was the drapes/shades dont block out enough of the light in the exterior. The lights are on all night out there, which is fine for safety, but it fills the dang room at night. Maybe some magnet or velcro on the sides would be helpful.

Oh and there is a water leak in the roof above the room. It rained pretty hard one night and you can hear it drip. The ceiling had a few stains from this here and there. But it didn't rain in the room.

Self

2/10

Poor

12 Apr 2026

Jude

Parking not secure, place very dirty. Towels and the floor are not clean

Partner

6/10

Pleasant

05 Apr 2026

Monica

?

10/10

Exceptional

04 Apr 2026

Lincoln

All went well

10/10

Exceptional

03 Apr 2026

McKenzie

Great stay for the night

Friends_and_family Friends

6/10

Pleasant

24 Mar 2026

Keir

Just a room.

Self

10/10

Exceptional

17 Mar 2026

John

Great place to lay your head. Was clean, bed comfortable. Shower nice and hot!

Self

2/10

Poor

16 Mar 2026

Robert

Dirty floors, stained sheets, bathroom door doesn’t close, disgusting.

Friends

10/10

Exceptional

14 Mar 2026

Isaias

Great!

10/10

Exceptional

10 Mar 2026

Rikenson

yes

6/10

Pleasant

03 Mar 2026

Muluken

The room was ok parking is very good, but Cleaning was not good the room was suffocated and smile cigarette smoking

Partner

10/10

Exceptional

02 Mar 2026

Jose

The rooms are clean the parking needs to be better adjustment with the snow clean up better People Park pile on top of each other they need to do a better job with the snow they cheap they don't want to pay

Partner

4/10

Poor

24 Feb 2026

Bill

While room was extremely clean and cleaning staff friendly and helpful:
Ice machine, out of order
Vending machine, blocked
Bed soft and lumpy
Extremely loud at all hours of night

Partner

4/10

Poor

21 Feb 2026

Francisco DCB

THE STAFF IS EXELENT. BUT THE HOTEL NO HAVE BASIC .LIKD MINERAL WATTER OR ANINTHI G. . IF YOU NEED ISTOO FAR TO BUY. INCONVDNIENT PLACE.

Self

4/10

Poor

12 Feb 2026

Keir

N/A

Self

6/10

Pleasant

10 Feb 2026

Keir

Yes.

Self

2/10

Poor

27 Jan 2026

Kellie

Not good

2/10

Poor

26 Jan 2026

Carmen

I paid the $100 incidental fee but was never refunded the charge or notified why.

Self

2/10

Poor

14 Jan 2026

Neil

Half used shampoo bottle hair on towels and toilet didnt flush correctly

6/10

Pleasant

04 Jan 2026

Keir

N/A

Business_and_leisure Self

8/10

Excellent

29 Dec 2025

Gregory

Room was clean, easy stay for something quick and inexpensive!

6/10

Pleasant

27 Dec 2025

Keir

Parking is open. Heat worked perfectly.

Self

4/10

Poor

21 Dec 2025

Keir

The pictures aren't true!

Self

2/10

Poor

15 Dec 2025

Antonio

When we entered our room, it was not clean at all the bed was completely messy and looked like it had not been made or prepared for new guests. My husband went to complain, and they gave us another room. However, that room was extremely cold, and the heater was turned off. I believe it is very disrespectful to any guest, especially families, to be given a room without the heater on. We were traveling with our 2-year-old son, and he was visibly cold, which was very upsetting.

To make matters worse, when my child went into the bathroom, the door almost fell on top of him. This is a serious safety hazard. I am attaching a photo for reference.

I do not recommend this hotel to anyone.

I want honesty to give him 0 start

Business_and_leisure Family_with_children

2/10

Poor

08 Dec 2025

ERIK

The room had mouse traps and the towells were unclean.the fascade was not painted as it was on the site. And the management was rude the rest of the staff was however e c cellent.

Leisure Self

10/10

Exceptional

30 Nov 2025

minerba

great stay, big rooms, excellent and very helpful employees!

Business Self

2/10

Poor

22 Nov 2025

Jun

dirty

2/10

Poor

21 Nov 2025

Leonela

The room was horrible- bed made noise - the room smelled like smoke- I would never stay at this place ever again

Business Self

4/10

Poor

17 Nov 2025

Robert

The only truly redeeming aspects are a very reasonable transportation access from the airport were little other close by hotels exist and the significantly lower price over alternatives. This makes the shortcomings something that you have to accept. Perfect hotel if what you are looking is to save 200-300$ over alternatives nearby in order to catch a plane the next morning.

Self

6/10

Pleasant

13 Nov 2025

Nikki

Smell of smoke in the room was uncomfortable and the light didn’t work in the bathroom.

Friends_and_family Friends

4/10

Poor

11 Nov 2025

Lamyaa

The stay was okay for the price. The room was clean, but overall the experience wasn’t very impressive. It was acceptable for a short stay.

Business_and_leisure Family

10/10

Exceptional

10 Nov 2025

Muluken

Yes good customers service

Leisure Partner

10/10

Exceptional

10 Nov 2025

Jefferson

Goog

4/10

Poor

07 Nov 2025

Steve

The outside looks like a run down flea market the price was $10 more upon arrival, our bed we so uncomfortable, i was like sleeping on rocks, we seen 2 cockroaches crawling around the day of our departure, i brung it to the desk clerks attention and they played it off like it was no big deal and it was a normal common everyday occasion.... would sleep in my car somewhere before ever going bad.

Leisure Family

8/10

Excellent

06 Nov 2025

Kevin

Room, while somewhat small and dated, was clean and bed comfortable.

Leisure Self

10/10

Exceptional

05 Nov 2025

Midalys

Clean. Staff is helpfull.

Leisure Family

8/10

Excellent

03 Nov 2025

Tara

Clean rooms

4/10

Poor

02 Nov 2025

Vickash

Rooms felt neglected.

Leisure Family_with_children

8/10

Excellent

02 Nov 2025

Elena

Very clean, quite and safe

2/10

Poor

02 Nov 2025

DIANA

The room was infested in roaches. Rat traps on site in the corners. Roaches crawling all over the ceiling and all over the place.

Leisure Self

2/10

Poor

31 Oct 2025

Elsa

Room had bugs, when called for the amount that was added on for security deposit was not refunded they were not helpful in resolving the issue.

10/10

Exceptional

30 Oct 2025

ginnell

Staff was cool. The room was comfortable. They had a microwave and a mini fridge.

Leisure Family

2/10

Poor

28 Oct 2025

Karen

Nope

Leisure Family

2/10

Poor

27 Oct 2025

Rasheed

Worst places ive ever stayed

The bed was lumpy and painful, there was blood on the sheets and bath towels. The place is run down and dirty and a horrible are. I had to leave and stay elsewehere.

Business

2/10

Poor

27 Oct 2025

Sally

I don’t understand why Expedia even lists them
I nic named it the Bates motel

4/10

Poor

26 Oct 2025

jacklyn

Matresses were squeaky and hard i could literally feel the springs. The floor was dirty. Reception smelt like cigarettes and the room also smelt bad i had to buy an airwick. No coffee maker in the room. Night before we left we saw a cockroach.

Friends_and_family Friends

2/10

Poor

26 Oct 2025

Michael

STAY AWAY RUN!! ROACHES ALL OVER THE PLACE EVERYTHING BROKEN, DIRTY AS HELL, FALSE ADVERTISEMENT DIDN'T LOOK ANYTHING LIKE IT DID IN THE PICTURE, IT'S NOT A HOTEL IT'S A MOTEL, room smelled, curtains dirty and ripped bed sheets dirty, front desk is a joke. WARNING DONT WASTE YOUR MONEY!!

Leisure Family

2/10

Poor

26 Oct 2025

Dawn

The worst hotel ever

We ended up leaving it was disgustingly gross.had a urine smell in the. Hallway and room. Saw a caroch and the surrounding area outside of the hotel looks like a hoar house. We a requested a refund. I refuse to pay $200 !!!!

Partner

4/10

Poor

25 Oct 2025

Cobenis

Floors were not mopped or swept in the bathroom all the days I was there. The tub was dirty and stayed dirty. I asked for an extra blanket twice and did not get one.

Leisure

4/10

Poor

24 Oct 2025

Jeffrey

Fridge was noisy fan in bathroom was on last legs. Holes is curtain. Homeless sleeping under stairs.. screaming at 3 in the morning. Charged a 50 dollar deposit without letting us know. Even though our room was pre paid on line.

Leisure Family

2/10

Poor

24 Oct 2025

Christopher

The floors were sticky , there was something unflushed in the toilet, it smelled like smoke, the fridge was dirty. I was over charged by 60 dollars at check out and I’m still not sure why. Horrible Experience

Leisure Family

8/10

Excellent

23 Oct 2025

Angela

It was convenient to my activities however there was not any ice machines or vending machines.

Leisure Family

8/10

Excellent

20 Oct 2025

James

Bathroom was dirty, blow dryer did not work. Room was relatively clean, but we’ve been to better. Location was good. Various amenities were within 1 mile/good walking conditions, staff not friendly (front desk)

Leisure Partner

4/10

Poor

20 Oct 2025

Kevin

This place was seriously over priced. I paid $220 to find out that they were only charging $170 at the door. I was worth $150 at the absolute most.

Business_and_leisure Self

4/10

Poor

19 Oct 2025

Lauren

There were rats outside the building, the room we were first given had not been cleaned and the bed was unmade. The front desk person was very accommodating and seemed very busy as she was the only person there. We were given a second room but it didn’t have the beds we required. The front office person reduced the fee bc they had no other rooms. The room was dirty with peeling paint and stains on the chairs. I would not recommend staying here as we paid over $200 for one night.

Friends_and_family Family

2/10

Poor

19 Oct 2025

Paul

Where to begin! We arrived to the front desk clerk on the phone with corporate billing and did not even acknowledge us for atleast 2-3 minutes. Then she stated it would be a few minutes. We waited approximately 15 minutes before she checked us in. She could had put corporate on hold and checked us in as ut only took 1minute to do so. While we waited I asked if there was a restroom to use, after our 4 hr. drive, she just threw up her hand and pointed in a direction behind her. I walked thru the lobby looking aimlessly for a restroom. To my surprise another guest told me where it was because there was no bathroom sign on the door. Once we finally got checked in, we went to our room and to our surprise, our rooms temperature was 60°f. I went to turn the heater on and the heating unit did not even work. We packed our stuff back into our bags and went back to front desk only to find a line of 3 guest waiting. Another 10 minute wait and we asked to get a room with a working heater. Clerk assinged us to another room, and to.our surprise, it was a double bed room, not a king as we reserved. But the heat worked so we accomadated. Well I wish we hadnt and just left to another hotel. The ckerk stuck us in a room directly between an active working prostitute that had several men coming and going every 30 minutes like clock work. Then in the other room beside us, there was a gentlemen dealing drugs, people coming and going every 10-15 minutes up until 2 am in the morning. ONLY 1500 WORDS

Leisure Partner

4/10

Poor

19 Oct 2025

Julianne

This isn’t even remotely what we were expecting. There’s a hole in the wall. The air conditioning doesn’t work. When it does work, it blows the entire curtain upwards and therefore we need to use a hair clip to secure it to the windowsill. Speaking of curtains, they don’t close all the way, so another hair clip needs to be used for that. The bathroom smells like cat pee. Pungent. The toilet doesn’t flush. The TV remote is sticky. There are hot wheels stickers plastered all over the fridge and microwave. The USB and outlets don’t work. There was dirt on some of the clean linens upon arrival. The beds make an awful creak when you move. People are entering the property at all hours and it’s LOUD. The neighborhood is sketchy with characters freely walking the parking lot. We literally parked right in front of registration for even a semblance of safety. The property is no more than a place to sleep— if that. The best thing it has going for it, is it boasts vinyl floors. At least those seem more sanitary than carpet.

Leisure Family_with_children

6/10

Pleasant

18 Oct 2025

Huanzhen

Noisy, the property is old and dangerous for the design, there is a drop just under the door which can cause serious injury from a fall

6/10

Pleasant

17 Oct 2025

Sofia

Someone tried to enter the room at 1 am because they were misdirected.

8/10

Excellent

17 Oct 2025

Jonathan

Adequate if you just want a hot shower and a clean bed. The bed was comfortable and the heater worked well. My main problem is it says on hotel.com that this place is 4 miles from the airport. It is actually at least 11 miles from the airport. There are not a lot of creature comforts like in adequate place to hang your clothes because there were no hangers.

Friends_and_family Friends

6/10

Pleasant

16 Oct 2025

maura

Very basic hotel....clean room...exceptional bathroom ...looks new and upgraded.

4/10

Poor

16 Oct 2025

Pamela

Very run down , looked not clean. Bed squeaked terribly, staff was very nice tho

Business

2/10

Poor

16 Oct 2025

Madeline

Aweful

4/10

Poor

15 Oct 2025

Patricia

If you want a cheap place to lay your head this will work. The last few hooks on the curtains were falling off on the ends (we asked for someone to look at it and nobody came so we just used paperclips to at least hold it up). We asked for a second blanket and it took forever for the guy to bring it. He kept telling us “he was so busy and the only one). I even went down to the front desk to help vs him delivering it (since we were ready for bed), and got this big explanation as to he’s the only one and so busy. He has to go find it. We clearly were an inconvenience. The other staff were friendly during our interactions, but between that and our curtains we were ready to move on. But again if you don’t want fancy and are okay with a motel vs hotel vibe for decent price driving distance to Boston… this will work.

Leisure Partner

2/10

Poor

15 Oct 2025

John

It was a terrible. The bathroom had no light, and when i brought it up to the manager... he said it was working before. As if i had to lie as to why the light in the bathroom out of all things wasnt working.

Business Self

10/10

Exceptional

14 Oct 2025

Mayur

Staff person at the reception was good.

Friends_and_family Family