Extended Stay America - Boston - Peabody

8/10

Excellent

25 Jul 2026

Hannah

Good place to stay for a night breakfast could definitely be better

8/10

Excellent

25 Jul 2026

Teresa

Clean room with onsite parking

10/10

Exceptional

24 Jul 2026

Henry

Everything was good

10/10

Exceptional

24 Jul 2026

Henry

Yes

2/10

Poor

23 Jul 2026

Nancy

No sirve ese hotel

10/10

Exceptional

12 Jul 2026

Katrina

The washer only operate with hot water. I don’t wash my clothes in hot water so I ruin some of my clothes. That really was the only issue I had.

Family

10/10

Exceptional

07 Jul 2026

Henry

Everything was fine

Self

8/10

Excellent

06 Jul 2026

Brian

We really just needed an affordable place to stay for one night in the area. The price was great compared to other hotels in Salem Peabody area. Thank you for the early check in! It’s an extended stay hotel, no Bella and whistles. I would stay there again.

Friends_and_family Friends

10/10

Exceptional

30 Jun 2026

Mollie

Our stay was great. The staff was so helpful especially Margaret. She gave me all the info I needed during check in and made sure our stay was as comfortable a possible.

Friends_and_family Family

4/10

Poor

29 Jun 2026

Jessica

Smelled pretty bad and found ants in room.

Friends_and_family Family

10/10

Exceptional

26 Jun 2026

Esley

It was a good place to stay for my family and I.

Friends_and_family Family

10/10

Exceptional

25 Jun 2026

Vijay

everything was perfect

Partner

10/10

Exceptional

22 Jun 2026

Erika

The evening staff was excellent..They really helped us with our situation

Family

8/10

Excellent

10 Jun 2026

Beatriz

The welcoming staff was very friendly. The room was very clean. A quiet place. Green areas for walking your dog. Parking available.

Pet

8/10

Excellent

07 Jun 2026

Bridget

The room was spacious and nice, but the maintenance on the property leaves a lot to be desired. There was a soft spot in the kitchen floor, and a big hole in the window screen that bugs could get through, and a bad smell from some overpowering cleaning solution that was over-applied.

I appreciated being able to open the windows by two inches to get fresh air- it would have been nice if I could have opened them all the way! The TV was great. The Extended Stay franchise offers that a hospitality kit is available with kitchen ware (and there is a little tent sign in the kitchen offering such), but the staff seemed dumbfounded by my request and cobbled together a few items, but said they didn't have anything else.

The other people staying in the facility seem to be living there- which seemed ok, but it's good to know it's that kind of a place. I loved the view out my window on the third floor to a beautiful tree- the setting outside is lovely and peaceful. The internet worked ok, and otherwise my stay was peaceful and functional.

Self

10/10

Exceptional

05 Jun 2026

Fran

Steve was very helpful when we had to extend our visit because of a medical emergency. The room was very nicely kept and we enjoyed our visit.

Partner

10/10

Exceptional

05 Jun 2026

Amy Thay Kyin

The check-in was easy
The breakfast item is not that much
Only muffin

4/10

Poor

04 Jun 2026

Gretta

The room was a bit dingy and not properly cleaned. There were hairs from the previous stay in the sink

6/10

Pleasant

03 Jun 2026

Renee

Its in an odd place in darked area and its outside is not great or well kept. We arrived late but female receptionist was kind. It was a big room but the hallways and general areas are not in great condition and its a bit unsettling due to fact that there seems to be long term tenants and in darkened cove - it just felt like more of low end temporary apartment housing than hotel. If you have a family I would be slightly concerned about the safety as my impression of tenants wasnt great.

Friends_and_family Family

10/10

Exceptional

02 Jun 2026

Henry

Yes

Self

10/10

Exceptional

28 May 2026

Henry

Everything was good

Self

2/10

Poor

27 May 2026

Barbara H

Even though I had confirmation from both Hotels.com and LivAway Suites, I was told the reservation had been canceled and there was no room available. The front desk staff would not call management to straighten out the issue. There were several other groups/families in the lobby being told the same thing. All of us had used third-party reservation sites to book. All of the bookings had been canceled.

Friends_and_family Family

10/10

Exceptional

27 May 2026

Henry

OK

Self

10/10

Exceptional

26 May 2026

Henry

Everything was fine

Self

10/10

Exceptional

26 May 2026

Henry

Yes

Self

10/10

Exceptional

24 May 2026

Maykala

Clean room

Partner

10/10

Exceptional

20 May 2026

Henry

Yes

Self

10/10

Exceptional

18 May 2026

Henry

Everything was good

Self

10/10

Exceptional

17 May 2026

Rufus

Comfortable bed and clean room made my stay great.

Self

10/10

Exceptional

17 May 2026

CHRISTINE

My only complaint was freeway noise, which the hotel has no control over.

Partner

2/10

Poor

17 May 2026

Amy

Total dump. We were surprised by how dirty and dated the place was. Do not stay here.

8/10

Excellent

13 May 2026

Pierre Paul

Goo

10/10

Exceptional

11 May 2026

Henry

Yes

Self

10/10

Exceptional

06 May 2026

andy

Parking was wonderful
But wish the hotel served eggs and sausage with breakfast

Partner

10/10

Exceptional

05 May 2026

Henry

Yes

Self

10/10

Exceptional

05 May 2026

Henry

Yes

Self

10/10

Exceptional

01 May 2026

Henry

Yes

Self

10/10

Exceptional

28 Apr 2026

Melanie

Very clean

Self

10/10

Exceptional

25 Apr 2026

Colleen

My daughter and I were visiting a prospective college. The hotel stayvwas only 1 night but we had no complaints

Self

10/10

Exceptional

23 Apr 2026

Maria

Amazing and very helpful staff

Partner

10/10

Exceptional

22 Apr 2026

andy

Parking with excellent breakfast could have better variety

10/10

Exceptional

21 Apr 2026

Thomas

Parking was fine… ? Breakfast? … kind of a stretch to call it breakfast

Partner

6/10

Pleasant

19 Apr 2026

Wendy

Breakfast so poor not real food just cupcake coffe and hot chocolate.

Family_with_children

8/10

Excellent

18 Apr 2026

Rachel

The hotel was very clean and quiet. Loved the fact they had kitchenettes in every suite.

Friends_and_family Family

6/10

Pleasant

15 Apr 2026

Carlos M

No breakfast. A muffin the size of a half a dollar is breakfast ?

Self

2/10

Poor

14 Apr 2026

Fabiana

Room was ok but bathroom was not. Floor was dirty e looked like that was stuff from previous, the outlet didn’t work, toilet got clogged. Staff was never around, front desk always empty. Parking terrible, no spots because apparently the hotel is a shelter. Don’t fall for the breakfast. Is nothing but mini muffins and coffee. Never again 👎

Family

10/10

Exceptional

13 Apr 2026

Henry

Yes

Self

6/10

Pleasant

12 Apr 2026

Amanda

Pros: The hotel itself was pretty nice, and the room was spacious and clean.

Cons: if you want a \"hotel\" this is not for you. Uppn checkin they make you write your email address down, by even with that they messed mine up so I wasn't able to use the wifi. I went back down the next day and tried to address the issue with a different person, but they didn't fix it or weren't able to, so that was frustrating. The tub didn't have a stopper, so my daughter was not able to use the bath tub. Went down the second day (at the same time as trying to fix the Internet) and the lady wasn't able to give me one or didn't try. Not sure which. When we came back for the night, they did manage to find one (wrong size, but we made it work). Bathroom toilet clogged and we were informed that the maintenance was gone for the night and that we can come down to get a plunger if we wanted. Also, first night there the whole place smelled like weed, but they had a security guard after that and we didn't smell it the rest of the time there. Also the \"breakfast\" was basically none existent, they had about five to ten nutrients bars and if you were lucky a muffin or two. Sometimes there was coffee other times not.

Friends_and_family Family

10/10

Exceptional

12 Apr 2026

Alberto

we didn't get Breakfast but parking was Alright

Partner

8/10

Excellent

12 Apr 2026

fadi

Clean

10/10

Exceptional

08 Apr 2026

Elsa

Loved the room and felt very homie

10/10

Exceptional

08 Apr 2026

Robert

Room was clean, staff was great

Partner

10/10

Exceptional

06 Apr 2026

Devon

So very nice

Partner

10/10

Exceptional

05 Apr 2026

NORMA

Staff was amazing room especially bed were amazing! Thank you

Partner

4/10

Poor

29 Mar 2026

Ana

The positives: the room was clean, it was easy to park, we stayed for one night. The negatives: this hotel has seen better days, the rooms and bathrooms are run down and desperately need to be updated.

Family_with_children

6/10

Pleasant

21 Mar 2026

Brett E

ok

Self

10/10

Exceptional

08 Mar 2026

Joel

Good👍

2/10

Poor

20 Feb 2026

Justin

This hotel was horrible. They had parties and people running up and down the hallways. They are also discriminatory against people in the LGBTQ community Linda the manager is horrible. The customers in a terrible manager.

Friends

6/10

Pleasant

20 Jan 2026

Joel

Far from prettiness or eating places. Liked the staff but not enough. Should have morw baggage carts. Given the lonf hallways, there should be at least 2 elevators. Lots of parking spaces was good. Room was attractive. There should be included in the description that kitchen ware needs to ve picked up at front desk abd free

Leisure Partner

6/10

Pleasant

19 Jan 2026

Shanya

There were stains in the sheets and blankets and the pillows were extremely flat.

2/10

Poor

04 Jan 2026

Ferdinand

smelled like chemicals work going on very noisy other than that, it was OK

Friends_and_family Family

6/10

Pleasant

21 Dec 2025

David

Extended Stay America Suites 3rd Floor is newly renovated and felt brand new. (They are working on floor #2 which is currently unoccupied.) It was very clean, quiet and the 1 bedroom suite is relatively roomy. Nice to have the additional amenities of a mini kitchen with a full fridge, two burner stove, kitchen sink, and counter space to work with. It desperately needs a warm blanket on the bed. The thin sheet like covering provided might have worked fine in August, but this was December. Come on now! Also the bathroom could use some lotion and maybe, if its not too much to ask, some conditioner? - there was soap and shampoo only. Plenty of decent towels. However, the price was great, (just under $100) and you usually get way worse for this price. I'll stay again if they keep the price down and give me a real blanket!

Leisure Self

6/10

Pleasant

30 Nov 2025

Awilda

Yes.

Friends_and_family Family

10/10

Exceptional

22 Nov 2025

Christina

Parking was easy. Front desk was friendly. Heater worked great. Room smelled like smoke, though.

Self

10/10

Exceptional

19 Nov 2025

Colleen

Check in was easy. The room was clean and the bed was comfortable

Leisure Family

10/10

Exceptional

10 Nov 2025

Anna Luisa

Friendly staff, clean rooms.

8/10

Excellent

06 Nov 2025

Marie Jo

Big space! Great value
Quiet area

Leisure Self

2/10

Poor

03 Nov 2025

Patty

The night clerk was harassing and called our room at 2:41am!!

Family

10/10

Exceptional

02 Nov 2025

Eva

Room was clean and comfy, staff was very nice

4/10

Poor

01 Nov 2025

Dorothy

The hotel is extremely old. The bedding was clean but the bathroom was very dirty and there were fake eyelashes stuck to a towel. There was no cleaning service at all so we ran out of towels and trash was overflowing. No breakfast, no ice machines. Just really old and dated.

Leisure Friends

4/10

Poor

01 Nov 2025

Samantha

Check in was fine, our room reeked of pet urine and was very out dated. Ok for one night but I couldn’t say it was worth it for what we paid, breakfast was just a microwave next to oatmeal packets and some packaged muffins and coffee.

Partner

2/10

Poor

29 Oct 2025

Roberta

The room was supposed to sleep 4 and the couch bed was dirty and gross. I asked to change my room and the front end lady stated they were booked. So I left

2/10

Poor

27 Oct 2025

Cecily

This was a bad experience. This place should not be on your website. We cancelled and moved to a different property.

Leisure Family

4/10

Poor

25 Oct 2025

Samuel

Yes.

Leisure Self

2/10

Poor

24 Oct 2025

Abby

Had to wash the tile floor because my feet. The carpet was filthy my feet were durty after walking on it. I made a path to the beds with towels to walk on. The towel I used to was the tile floorwas black. The pull out bed sheets were dirty. Not queen beds all doubles. Staff were so nice and helpful. This hotel needs major upgrade and a good clea . were black.

Leisure Friends

8/10

Excellent

21 Oct 2025

Wanda

Employees were friendly. Very outdated room conditions. Dirty.

2/10

Poor

21 Oct 2025

Jenna

This place is nasty. Looks nice from outside and lobby. The rooms small like pee and smoke. The carpet is beyond nasty. Go anywhere else. This place is the worst hotel I have stayed at.

Business_and_leisure

6/10

Pleasant

19 Oct 2025

Amanda

Are room was disgusting cat litter all over, animal hair on everything . Not even a vending machine to get a water in. The room came with a kitchen not even a fork in it. So gross

Leisure Friends

10/10

Exceptional

18 Oct 2025

ERIKA

Good hotel, clean, spacious rooms. Received excellent service from all staff, including the general manager. Definitely recommend!

Partner

10/10

Exceptional

18 Oct 2025

April

Perfect and smelt so good

Business Family

10/10

Exceptional

17 Oct 2025

Deena

The manager on duty, Linda, was so helpful and made our stay so comfortable.

Friends_and_family Family

6/10

Pleasant

15 Oct 2025

Joseph

Price

Leisure Family

2/10

Poor

15 Oct 2025

Najia

Stained, sticky carpeting that went up the walls to form baseboards. Mysterious sticky stains on sofa. Bathroom in room 228 has a sticky sliding door that didn’t close all the way so zero privacy. There was a dead roach in the corner by the bath sink. The kitchen seemed organized and clean enough, but we didn’t use it. The bed was NOT a queen, it was barely a full sized mattress. The frame was cheap and wiggled/squeaked constantly, the mattress was thin and incredibly uncomfortable. Thank goodness we were only there for 1 night. We had no choice but to book it because apparently everything was sold out given the proximity to Salem. There is no reason this hotel to charge $350/night for such a poor hotel room. The staff was pretty much invisible. Anytime we needed someone we had to look for them at the front desk. Paul at our check in seemed nice, but we never saw him again. 10/10 would never recommend this hotel.

Friends_and_family Family

2/10

Poor

13 Oct 2025

Tricia

We canceled our rooms as we could not stay with the smell and stains. The front desk person was very nice and helpful though.

Leisure Family

10/10

Exceptional

13 Oct 2025

Norma

excellent

Leisure Family

6/10

Pleasant

12 Oct 2025

Edwin

This property was just okay for one night. The room did smell a little bit like urine. They need to clean the place better and put some kind of fragrance for the room.

Leisure Family

10/10

Exceptional

07 Oct 2025

Jill

People were friendly and the coffee was great

2/10

Poor

05 Oct 2025

Melanie

The property was listed and appeared to be clean, with friendly and accommodating staff. This property was far from it. My room was so filthy, had no linens on the pull out sofa bed as the facility ran out of clean linens and still by 9am was unable to provide me linens. The room had such a distinct odor, I could not sleep. I was so disappointed in this booking. One thing that went great is, the staff let us check in early, which was incredibly kind.

Leisure Friends

4/10

Poor

01 Oct 2025

Michele

Toilet didn’t flush. Shower water was only hot and entire hotel smells like smoke

Friends_and_family Friends

6/10

Pleasant

01 Oct 2025

Asia

The staff was great. Very helpful and kind, and did their jobs. The building itself was probably as clean as it could be with regular housekeeping. This building could definitely stand to be updated though. The carpet and furniture in my room looked very old and very used. the couch had visible stains. While someone had definitely done between visitors, deep cleaning and updating is surely something to be worked on. However, it was the cheapest option I could find in the area for what I wanted, so I guess you get what you pay for. I just wish that management upgrades the furniture and maybe replaces the old and very used carpets in the near future. Last complaint is that I stayed on the second floor for a week, and the trash room is next to the elevator, which made the whole floor smell like sewage. I had to walk through that smell every day for a week, and it never got any better. Great staff, but needs better building management.

Leisure Partner

4/10

Poor

28 Sep 2025

Lisa

For the amount of money we paid for a night the room was gross. The bath tub was dirty, everything was sticky, and dirty. Bed waa old and uncomfortable.

Leisure Friends

2/10

Poor

27 Sep 2025

Guinevere

The facility was disgusting and smelled terrible. The “residents” were rude and sat around the doors smoking with their dogs off the leash.

Friends_and_family Family

4/10

Poor

24 Sep 2025

Sharon

The condition of our room was poor. There was no coffee pot in the room. I had to go to front desk to get one, then it didn’t work correctly.

Partner

8/10

Excellent

24 Sep 2025

Bailee

Friendly staff. Room was clean and comfortable.

Leisure Partner

10/10

Exceptional

24 Sep 2025

Amanda

Great

4/10

Poor

22 Sep 2025

Richard

Our room had chewed up carpet entering the bedroom. The light in the kitchen only had one bulb and no cover. Refrigerator made loud noise all the time. Bed linens must have been for a king bed, as the fitted sheet it was sloppy on the bed.

Leisure Partner

4/10

Poor

16 Sep 2025

Nancy L

Unexpectedly poor.

The room had well-worn and stained furniture. Not a single USB port in the room. There were no small appliances, silverware nor appliances in the room. The were available for an extra charge. Similarly, the free internet was intermittent but could pay for an upgraded service. We have stayed at numerous other extended stay hotels and have never had these issues. Would completely avoid.

Partner

4/10

Poor

15 Sep 2025

Kristen

We were supposed to have a room with 2 beds and a pullout couch, and there was no couch when we got there. We spoke to the man at the front desk who was unable to move us into another room, even though he confirmed that he gave us the wrong room and we pre-paid for a room with a pullout couch, but couldn’t offer us anything to fix it.

Leisure Friends

10/10

Exceptional

15 Sep 2025

Marilyn

Cozy and convenient

Leisure Family

4/10

Poor

12 Sep 2025

Vickie

1st room was not clean. Hair in tub, bugs on windowsill, broken sofa, AC didn’t work. Had to be moved to a new room. Alyse at the front desk was the rudest person I have ever dealt with at a business in my life . Actually told me “she knew I was a nurse because all nurses are rude “ . Will never stay there again .

Leisure Family