Extended Stay America - Boston

6/10

Pleasant

21 Mar 2026

Brett E

ok

Self

10/10

Exceptional

08 Mar 2026

Joel

Good👍

2/10

Poor

20 Feb 2026

Justin

This hotel was horrible. They had parties and people running up and down the hallways. They are also discriminatory against people in the LGBTQ community Linda the manager is horrible. The customers in a terrible manager.

Friends

6/10

Pleasant

20 Jan 2026

Joel

Far from prettiness or eating places. Liked the staff but not enough. Should have morw baggage carts. Given the lonf hallways, there should be at least 2 elevators. Lots of parking spaces was good. Room was attractive. There should be included in the description that kitchen ware needs to ve picked up at front desk abd free

Leisure Partner

6/10

Pleasant

19 Jan 2026

Shanya

There were stains in the sheets and blankets and the pillows were extremely flat.

2/10

Poor

04 Jan 2026

Ferdinand

smelled like chemicals work going on very noisy other than that, it was OK

Friends_and_family Family

6/10

Pleasant

21 Dec 2025

David

Extended Stay America Suites 3rd Floor is newly renovated and felt brand new. (They are working on floor #2 which is currently unoccupied.) It was very clean, quiet and the 1 bedroom suite is relatively roomy. Nice to have the additional amenities of a mini kitchen with a full fridge, two burner stove, kitchen sink, and counter space to work with. It desperately needs a warm blanket on the bed. The thin sheet like covering provided might have worked fine in August, but this was December. Come on now! Also the bathroom could use some lotion and maybe, if its not too much to ask, some conditioner? - there was soap and shampoo only. Plenty of decent towels. However, the price was great, (just under $100) and you usually get way worse for this price. I'll stay again if they keep the price down and give me a real blanket!

Leisure Self

6/10

Pleasant

30 Nov 2025

Awilda

Yes.

Friends_and_family Family

10/10

Exceptional

22 Nov 2025

Christina

Parking was easy. Front desk was friendly. Heater worked great. Room smelled like smoke, though.

Self

10/10

Exceptional

19 Nov 2025

Colleen

Check in was easy. The room was clean and the bed was comfortable

Leisure Family

10/10

Exceptional

10 Nov 2025

Anna Luisa

Friendly staff, clean rooms.

8/10

Excellent

06 Nov 2025

Marie Jo

Big space! Great value
Quiet area

Leisure Self

2/10

Poor

03 Nov 2025

Patty

The night clerk was harassing and called our room at 2:41am!!

Family

10/10

Exceptional

02 Nov 2025

Eva

Room was clean and comfy, staff was very nice

4/10

Poor

01 Nov 2025

Dorothy

The hotel is extremely old. The bedding was clean but the bathroom was very dirty and there were fake eyelashes stuck to a towel. There was no cleaning service at all so we ran out of towels and trash was overflowing. No breakfast, no ice machines. Just really old and dated.

Leisure Friends

4/10

Poor

01 Nov 2025

Samantha

Check in was fine, our room reeked of pet urine and was very out dated. Ok for one night but I couldn’t say it was worth it for what we paid, breakfast was just a microwave next to oatmeal packets and some packaged muffins and coffee.

Partner

2/10

Poor

29 Oct 2025

Roberta

The room was supposed to sleep 4 and the couch bed was dirty and gross. I asked to change my room and the front end lady stated they were booked. So I left

2/10

Poor

27 Oct 2025

Cecily

This was a bad experience. This place should not be on your website. We cancelled and moved to a different property.

Leisure Family

4/10

Poor

25 Oct 2025

Samuel

Yes.

Leisure Self

2/10

Poor

24 Oct 2025

Abby

Had to wash the tile floor because my feet. The carpet was filthy my feet were durty after walking on it. I made a path to the beds with towels to walk on. The towel I used to was the tile floorwas black. The pull out bed sheets were dirty. Not queen beds all doubles. Staff were so nice and helpful. This hotel needs major upgrade and a good clea . were black.

Leisure Friends

8/10

Excellent

21 Oct 2025

Wanda

Employees were friendly. Very outdated room conditions. Dirty.

2/10

Poor

21 Oct 2025

Jenna

This place is nasty. Looks nice from outside and lobby. The rooms small like pee and smoke. The carpet is beyond nasty. Go anywhere else. This place is the worst hotel I have stayed at.

Business_and_leisure

6/10

Pleasant

19 Oct 2025

Amanda

Are room was disgusting cat litter all over, animal hair on everything . Not even a vending machine to get a water in. The room came with a kitchen not even a fork in it. So gross

Leisure Friends

10/10

Exceptional

18 Oct 2025

ERIKA

Good hotel, clean, spacious rooms. Received excellent service from all staff, including the general manager. Definitely recommend!

Partner

10/10

Exceptional

18 Oct 2025

April

Perfect and smelt so good

Business Family

10/10

Exceptional

17 Oct 2025

Deena

The manager on duty, Linda, was so helpful and made our stay so comfortable.

Friends_and_family Family

6/10

Pleasant

15 Oct 2025

Joseph

Price

Leisure Family

2/10

Poor

15 Oct 2025

Najia

Stained, sticky carpeting that went up the walls to form baseboards. Mysterious sticky stains on sofa. Bathroom in room 228 has a sticky sliding door that didn’t close all the way so zero privacy. There was a dead roach in the corner by the bath sink. The kitchen seemed organized and clean enough, but we didn’t use it. The bed was NOT a queen, it was barely a full sized mattress. The frame was cheap and wiggled/squeaked constantly, the mattress was thin and incredibly uncomfortable. Thank goodness we were only there for 1 night. We had no choice but to book it because apparently everything was sold out given the proximity to Salem. There is no reason this hotel to charge $350/night for such a poor hotel room. The staff was pretty much invisible. Anytime we needed someone we had to look for them at the front desk. Paul at our check in seemed nice, but we never saw him again. 10/10 would never recommend this hotel.

Friends_and_family Family

2/10

Poor

13 Oct 2025

Tricia

We canceled our rooms as we could not stay with the smell and stains. The front desk person was very nice and helpful though.

Leisure Family

10/10

Exceptional

13 Oct 2025

Norma

excellent

Leisure Family

6/10

Pleasant

12 Oct 2025

Edwin

This property was just okay for one night. The room did smell a little bit like urine. They need to clean the place better and put some kind of fragrance for the room.

Leisure Family

10/10

Exceptional

07 Oct 2025

Jill

People were friendly and the coffee was great

2/10

Poor

05 Oct 2025

Melanie

The property was listed and appeared to be clean, with friendly and accommodating staff. This property was far from it. My room was so filthy, had no linens on the pull out sofa bed as the facility ran out of clean linens and still by 9am was unable to provide me linens. The room had such a distinct odor, I could not sleep. I was so disappointed in this booking. One thing that went great is, the staff let us check in early, which was incredibly kind.

Leisure Friends

4/10

Poor

01 Oct 2025

Michele

Toilet didn’t flush. Shower water was only hot and entire hotel smells like smoke

Friends_and_family Friends

6/10

Pleasant

01 Oct 2025

Asia

The staff was great. Very helpful and kind, and did their jobs. The building itself was probably as clean as it could be with regular housekeeping. This building could definitely stand to be updated though. The carpet and furniture in my room looked very old and very used. the couch had visible stains. While someone had definitely done between visitors, deep cleaning and updating is surely something to be worked on. However, it was the cheapest option I could find in the area for what I wanted, so I guess you get what you pay for. I just wish that management upgrades the furniture and maybe replaces the old and very used carpets in the near future. Last complaint is that I stayed on the second floor for a week, and the trash room is next to the elevator, which made the whole floor smell like sewage. I had to walk through that smell every day for a week, and it never got any better. Great staff, but needs better building management.

Leisure Partner

4/10

Poor

28 Sep 2025

Lisa

For the amount of money we paid for a night the room was gross. The bath tub was dirty, everything was sticky, and dirty. Bed waa old and uncomfortable.

Leisure Friends

2/10

Poor

27 Sep 2025

Guinevere

The facility was disgusting and smelled terrible. The “residents” were rude and sat around the doors smoking with their dogs off the leash.

Friends_and_family Family

4/10

Poor

24 Sep 2025

Sharon

The condition of our room was poor. There was no coffee pot in the room. I had to go to front desk to get one, then it didn’t work correctly.

Partner

8/10

Excellent

24 Sep 2025

Bailee

Friendly staff. Room was clean and comfortable.

Leisure Partner

10/10

Exceptional

24 Sep 2025

Amanda

Great

4/10

Poor

22 Sep 2025

Richard

Our room had chewed up carpet entering the bedroom. The light in the kitchen only had one bulb and no cover. Refrigerator made loud noise all the time. Bed linens must have been for a king bed, as the fitted sheet it was sloppy on the bed.

Leisure Partner

4/10

Poor

16 Sep 2025

Nancy L

Unexpectedly poor.

The room had well-worn and stained furniture. Not a single USB port in the room. There were no small appliances, silverware nor appliances in the room. The were available for an extra charge. Similarly, the free internet was intermittent but could pay for an upgraded service. We have stayed at numerous other extended stay hotels and have never had these issues. Would completely avoid.

Partner

4/10

Poor

15 Sep 2025

Kristen

We were supposed to have a room with 2 beds and a pullout couch, and there was no couch when we got there. We spoke to the man at the front desk who was unable to move us into another room, even though he confirmed that he gave us the wrong room and we pre-paid for a room with a pullout couch, but couldn’t offer us anything to fix it.

Leisure Friends

10/10

Exceptional

15 Sep 2025

Marilyn

Cozy and convenient

Leisure Family

4/10

Poor

12 Sep 2025

Vickie

1st room was not clean. Hair in tub, bugs on windowsill, broken sofa, AC didn’t work. Had to be moved to a new room. Alyse at the front desk was the rudest person I have ever dealt with at a business in my life . Actually told me “she knew I was a nurse because all nurses are rude “ . Will never stay there again .

Leisure Family

4/10

Poor

02 Sep 2025

Teresa

I chose this property because of its close location to Salem. I rented a 1 Queen bed with Sofa Bed room. The mattress on the sofa bed mattress was filthy, including the couch itself. The room had a musty, unclean smell which made me sneeze all night. The bagage shelf in the closet broke when I put my two small overnight bags on it. The shelf in the refrigerator was broken. The micro wave & stove were filthy. This property was suppose to have a continental breakfast (which included muffins) in the morning, but only served coffee, oatmeal packets and granola bars, no spoons, no bowls, no napkins. I will not be staying at this property again, ever.

Leisure Family

2/10

Poor

02 Sep 2025

Susan

Terrible place to try to sleep.

Could not sleep. Bed hard as a rock. Very thin bedding and towels. Old dented refrigerator very loud. Loud air conditioner. Could not completely close drapes/ keep light out. Old condition overall. Breakfast included is misleading. Consisted of packaged oatmeal and breakfast bars coffee tea. No ice. Thin walls noise in halls.

Friends_and_family Family

2/10

Poor

01 Sep 2025

Sue

This place was filthy. The hallway carpets were never vacuumed. Same filth there the whole time we were there. Charged $210/night while others were living in the hotel. No real continental breakfast. Only a nutrigrain bar or muffin. The people I was with slept in one bed and were bit up by fleas. The beds were hard as rock. I do not recommend staying there.

Leisure Family

4/10

Poor

01 Sep 2025

ROBERT

The property only had one person on duty at 4pm. They have no ice machine and give you trays to put in the freezer. We needed sheets for the sofa bed and he had to wash some before we could get them. There were no dishes in the kitchen so we had to ask for some glasses. The breakfast consisted of instant oatmeal and fruit bars.

Leisure Pet

4/10

Poor

31 Aug 2025

mindy

A step above red roof in.

Beds were nasty, floors were not washed. The guy at the front desk was really nice. Looks like people live there.

Friends_and_family Friends

10/10

Exceptional

29 Aug 2025

Peggy

Nice people

8/10

Excellent

18 Aug 2025

Melinda

Not much for breakfast, had to keep asking for towels and soap. Only had 2 hand towels and 2 eashcloths to begin with.

Leisure Family_with_children

4/10

Poor

17 Aug 2025

Angela

Staff was unfriendly, room was dirty.

Leisure Family

6/10

Pleasant

16 Aug 2025

Michael

It was good for a short stay

Leisure Family

6/10

Pleasant

11 Aug 2025

Sheila

Not the best for breakfast

Leisure Partner

8/10

Excellent

10 Aug 2025

Jar Jane

Nothing to say

Friends_and_family Family

4/10

Poor

07 Aug 2025

Mackenzie

Half way cleaned, broken shower they wouldn’t change our room so had to use the sink to bathe. Breakfast was only muffins and coffee. Bad experience for $150 a night.

Business Pet

2/10

Poor

01 Aug 2025

Hannah

DO NOT STAY HERE BED BUGS! absolutely horrible experience when i told the staff about the bed bugs they ALREADY KNEW ABOUT THEM !!! they were so rude and when they transferred us rooms THERE WERE BED BUGS IN THAT ROOM TOO! we ended up having to find a new hotel at 1am and the staff said we had to wait for the manager to get a refund and she wasn’t coming in till the morning. when she came in the next day she told us she wouldn’t give us a refund and we had to go through their insurance and was super rude about it the whole staff was so rude about the whole situation. NEVER STAY HERE

4/10

Poor

29 Jul 2025

Catherine

First of all it was a 3 story hotel and the elevator was not in service and what we found out from people who have been living there for 18 months that was it has been broken for at least a week before we got there. (Luckily we were only there for 2 nights). Breakfast was basically oatmeal or tiny packaged muffins. Nothing to make coffee in the room, could only get coffee in the breakfast area. We also had a problem with the internet service, couldn’t make phone calls or anything using the internet except sometimes you were able to text. Most of the staff that we met were pleasant. The place needs updating. I would not recommend this place at all.

Partner

8/10

Excellent

25 Jul 2025

Karen

Provides what you need

Hotel was on an industrial estate, but convenient for getting into main highway, or for going into Salem.
Room was spacious, separate bedroom and lounge/kitchen area as well as bathroom.
Breakfast was minimalist, coffee and porrige.
We couldn't get WiFi in our room, and desk staff didnt suggest any way to address.

Partner

2/10

Poor

21 Jul 2025

Richard

Room was supposed to be non smoking, its smelled of stale cigarettes, was outdated. Walls were a brown/tan color but couldnt tell if it was nicotine or paint. Elevator was not workong requiring all bags to be carried up flight of stairs. We were booked for 3 nights we stayed 12hrs till mornind. Continued to have breathing issues in the room, and multiple asthmas attacks. Couldnt stay in that facility.

Leisure Family_with_children

6/10

Pleasant

20 Jul 2025

Masashi

It is OK but no high expectation.

2/10

Poor

16 Jul 2025

Megan

This property claims breakfast but it was ONLY coffee muffins and 1 pack of oatmeal. That’s it. No creamer, no toast, nothing else. The place is dirty and mismanaged. The furniture is worn down. Floors filthy. Elevator broken. No restaurants nearby. There is a kitchen? But NO dishes. Awful

4/10

Poor

13 Jul 2025

Laurence

Old, not updated, but cheap.

You get what you pay for. This property was less expensive than others nearby and in exchange for that, it hadn’t been updated in decades. The room was very out of date with old dirty rugs and a mildew smell. The elevator was out of service even though they say that was just temporary. The stairways were very old and dirty. But the staff was nice and the bed was clean. If you want to pay $100 more per night, there are other properties nearby.

Friends_and_family Friends

8/10

Excellent

13 Jul 2025

Nathan

Cheap option for Boston and Salem, breakfast was only granola bars though

Leisure Partner

2/10

Poor

08 Jul 2025

Joven Santos

Couch are filthy, carpet stained with liquids. Staff are not accommodating on check in and out.

Leisure Pet

4/10

Poor

30 Jun 2025

John

Was approached by several ppl staying at the hotel asking me to rent them an apartment. Room Was not clean. Did not want to even attempt the facets. Staff was nice but will not allow you to use the restroom downstairs, so if you’re at what they call breakfast and have to use the bathroom, you have to go up to your room. Only recommend if desperate

Business_and_leisure Family

8/10

Excellent

28 Jun 2025

Rupa

Good value for money

Leisure Family

8/10

Excellent

24 Jun 2025

Erin

Good for the night, quiet and staff were very nice and accommodating.

Leisure Family

10/10

Exceptional

20 Jun 2025

Catherine

The accommodation was exactly what we were looking for. Staff was very helpful, especially Craig, thank you

Leisure

2/10

Poor

18 Jun 2025

Lindsay

We had two rooms. One smelled like there was 100 air fresheners in the room. Immediately got a migraine. The other room was a musky smell and when we turned on the AC the loudest squealing buzzing noise happened. We had to leave, they didn’t have other rooms available and didn’t offer any help or solutions.

Leisure Family_with_children

10/10

Exceptional

16 Jun 2025

Donald

The property was clean the staff was friendly it was in a secure part of town wonderful hotel for family or couples

Leisure Family

6/10

Pleasant

13 Jun 2025

Cynthia

Staff Wonderful, Rooms Need Uo-Dating

The staff was amazing and let us check-in earlier than expected. The condition of the room need updating.

Friends_and_family Friends

4/10

Poor

11 Jun 2025

Rylie

We got to the hotel for check in and were told we were marked as no shows and we no longer had a room available. This was despite the fact that I called twice to let the front desk know we would be getting in late because our flight was delayed. They told me when I called that they had checked us in and our keys would be ready at the front desk. Ultimately we were able to get a room but this was all way too much hassle after a long day of traveling when I had called twice to let them know the deal and they stated it would “be no problem”. Would not recommend as a hotel after traveling.

Leisure Partner

4/10

Poor

10 Jun 2025

Terisa

The place was SO icky! The staff were amazing, the rooms were clean, but in very terrible condition. Covering a couch arm with duct

6/10

Pleasant

10 Jun 2025

David

Very Tired Property

The service was great

Partner

6/10

Pleasant

07 Jun 2025

jeanne

easy check in

Leisure Self

8/10

Excellent

03 Jun 2025

Sokhourn

Quiet and comfortable stay.

8/10

Excellent

02 Jun 2025

Christopher

Okay stay for the money. Was in town for a conference, didn't spend much time on site.

Leisure Partner

10/10

Exceptional

02 Jun 2025

Roman

I don’t normally leave reviews, but this was an incredible hotel. There are also no incidental or additional charges or holds placed on my card. Plus it’s only 15 minutes away driving from the village of Salem

4/10

Poor

01 Jun 2025

EDWARD

Dirty towels in kitchenette and bathroom
Dirty cup on counter
Badly ripped carpet between living and bedroom…
Looks like nobody cares.

Leisure

2/10

Poor

29 May 2025

Melena

Old smelly

Leisure Partner

6/10

Pleasant

26 May 2025

Jazmine

The price was reasonable and the room was clean. The hotel is about 20 minutes’ driving distance from Salem, MA which was the purpose of our visit. The hotel did not respond to the message that I sent on Expedia in the days leading up to my visit (maybe they don’t have the capacity — just a heads up for anyone booking this way). They gave us three pillows for a four-person booking. Despite asking at three different times over the course of a two-night stay, they continually said that there were no extra pillows. The breakfast options were basic (individually wrapped muffins and cereal bars, instant oatmeal packets, tea and coffee) but an employee did kindly make us a new pot of coffee when we arrived to find it empty. This hotel suited our purposes but I would not stay here again.

Leisure Friends

2/10

Poor

25 May 2025

Emily

The room we had was gross and way over priced. I would never stay here again.

Leisure Partner

4/10

Poor

24 May 2025

Sheryl

Not clean, uncomfortable beds, have to ask front desk for any items.

Leisure Family

4/10

Poor

23 May 2025

Nicole

We had a situation where our room was given to another guest. The rooms had to be sorted out according to bookings and then I had to provide my Hotels confirmation number by calling Expedia while trying to check in because the clerk said it looked as if I had cancelled my stay even though my name was registered and my room had been switched with the other guests. It was a mistake on the hotels part I believe. I was also traveling with another person but our room was only set up for one according to the number of towels and pillows that were in our room. It looked nice on the outside but wasn't very updated in our room.

Friends_and_family Family

2/10

Poor

19 May 2025

Verified traveler

Nasty!!!

Dirty and nasty. The room had dirty carpets, the sofa was nasty filled with stains and rips (looked liked it was picked up from someone’s trash) and the bedside table had something that looked like hot chocolate spilled down it, also on the mattress. Everything was either broken down or old.

Self

8/10

Excellent

18 May 2025

Vinod

It was convenient to get to office. But, no restaurants nearby

Business Self

4/10

Poor

13 May 2025

Michelle

My kids and I just had the worst stay at your Peabody location. We arrived late on Friday night. When we arrived, we were told that we had to be walked to our room, because the key computer wasn't working correctly. We had no keys for our room and we weren't told when we could get some . When we arrived at our room, the door was already opened to the surprise of the employee. She entered the room first to see if anyone was inside. There were no sheets, blankets or pillows for the pullout bed. I also noticed that the bottom shelf of the nightstand was covered with dog hair. There was also a hair on the floor. I went down to the front desk to ask for sheets, blankets and pillows and to let them know about the dog hair. The front desk clerk said she would switch our room. Sometime after we were asleep, it had to be after midnight, an employee started knocking on our door and then tried to enter the room with a key. We had the top door lock thing on or he would have walked right in. The knocking and act of trying to push open the door caused my son to wake up. My son then opened the door and the employee wanted to know why we were in the room. What????? My son explained that the front desk clerk moved us to 315 because the other room was dirty. The employee told my son that someo

2/10

Poor

11 May 2025

Mia

The staff was friendly but I had a problem with the room and they couldn't resolve it due to being fully booked. Bad toxic odor in the room and burning smell when turning on the light. I was able to get refund for remaing day, but nothing done for the day I had to stay.th, but nothiin

Leisure Family

8/10

Excellent

06 May 2025

Justin

impressionnant grand.

emplacement dans zone industrielle, ayez votre google map en fonction! Chambre immense. vrai frigo. propre. Resté seulement une nuit. nous recommandons.

Friends_and_family Family

10/10

Exceptional

30 Apr 2025

Jocelyn

Very clean and quiet !

Business_and_leisure Partner

2/10

Poor

28 Apr 2025

Edith

There was a roach in my room

Business

2/10

Poor

28 Apr 2025

John

When we arrived they said we had no reservation. I showed them the email confirmation as well as their email saying they looked forward to our stay (sent a couple weeks before our stay). When I tried to speak with the front desk he kept cutting me off, said the emails did mean we had a reservation and showed zero understanding. We had to pay out of pocket for a room as it was late.

Friends_and_family Family

4/10

Poor

18 Apr 2025

Amy

Rooms seemed run down smelled like old cigarettes, fan constantly running heater clanked when on, bed was smelly. Staff was pleasant, I asked to change rooms but other room still smelled musty. This was $160 with taxes. Definitely not worth it. Should have been under $100 kind of place.

4/10

Poor

17 Apr 2025

HERNAN

The hotel was dirty and had a terrible smell. We could not stay the 3 nights we were supposed to due to the terrible conditions

8/10

Excellent

07 Apr 2025

Kevik

Define desk had a lady complaining of the place at bed bugs it didn't I knew she just said it cuz I just come in to check in but I mean the place is very nice is very happy with it but it does need some updating with the couch was ripped the beds were fine no place is nice it's it's one of the hotels that also just need updating and I invest in hotels so let's let's invest in this one

2/10

Poor

06 Apr 2025

Andrea

Dont stay, dirty the room smelt as if someone died in there, there was dust caked in the corners of the floor in the hallways, the front desk gentleman was nice but this property is not worth any money. We ended up sleeping in our car rather than try and tough it out. Our expectations were very low but this location couldnt even stand up to a days in thats located in a bad area.

Leisure Partner

10/10

Exceptional

05 Apr 2025

Carlos

Is good area quiet

2/10

Poor

31 Mar 2025

Mike

Stay Away!

Never in a million years will I go back to this hotel. Started off by barely saying two words to us upon check in. When we went to our “room” it was already occupied. As we were returning to the front desk, we saw the clerk banging on doors and opening them up. When we walked up to her to tell her she apparently already knew and pushed open a room door and said here I guess u can have this room, come down later and I’ll give you new room keys. Went into the room, which was supposed to have a full kitchen and a queen bed, had fridge, two burner stove top, no oven, a small microwave, absolutely no utensils or anything. Went down to exchange keys and requested a coffee pot, I’m still waiting on the coffee pot. Breakfast was abysmal, like warm barely brown “coffee” no milk or creamer, two whole muffins, a few packs of oatmeal, no bowls or plates or utensils. Come back on our first night to find the elevator “broken” and was not fixed our entire stay, our room was on the third floor. Stairwells were filthy and smelled. Hallways were filthy, there was a plastic bag on the hallway floor by our room that was there our entire week stay. If I could give this place a negative 5 stars I would. Stay away!

Partner