Name: The Hotel Salem
Address: 209 Essex Street, Salem, 01970, US

10/10

Exceptional

04 Aug 2026

Randy

Very clean hotel and very convenient location to all activities.

Friends

10/10

Exceptional

04 Aug 2026

Shelley

We love staying at The Hotel Salem right in the heart of Essex Street. The staff is super friendly and helpful. Our room was comfy with a high ceiling and awonderful view of the adjacent rooftops. The food is great at Salem's only rooftop bar, appropriately dubbed The Roof, with stunning views. The only drawback is that parking is not right on site because you are in a historic part of town.

10/10

Exceptional

04 Aug 2026

David

Great location

8/10

Excellent

04 Aug 2026

Megan

Overall it was a great experience in the heart of Salem! Great staff and nice room.

2/10

Poor

03 Aug 2026

Brandy

Avoid this hotel.

8/10

Excellent

03 Aug 2026

Sandra

For the most part, the room was clean. There was a water leak the ceiling and the roll up curtains were not working. Very convenient to walk to everywhere from there.

10/10

Exceptional

03 Aug 2026

Tessa

I was so impressed with the vegan soaps provided with the Hotel and the bed was soooo comfy. I think next time I come ill just have one day to just stay in bed. It took me awhile some days to remove myself from the bed as it was just sooo comfortable. Hot water was great, just need to leave it on for a while longer for the hot water to come to shower. I loved how close it was to my church convection and would come stay again. Oh and there is a drug store right across from the hotel incase meds, hair care, or anything else is needed.

8/10

Excellent

03 Aug 2026

SHAUNA

The hotel is sentry located to all of the Salem highlights, though with the current placement of the hotel it is hard to find while using GPS. I would suggest a small electric car that goes and picks up guests from the parking garage to ease the pain of pushing suitcases down a very popular cobblestone road. The Hotel staff were amazing and very empathetic of our concerns and helpful with tips moving forward. The room was nice, but the bathroom doors were barn doors and makes using the restroom very awkward. Suggest putting in real closing doors if possible

10/10

Exceptional

02 Aug 2026

Valerie

Absolutely get this hotel for a seamless trip to Salem.
It’s right in the middle of everything (even more so than other hotels like the Hawthorne) and it’s so convenient to stop by anytime you need the restroom (since they’re limited to customers only everywhere) or to drop off bags. Everything is a 4 minute walk away, and at most a 10 minute walk.
The staff are very friendly and helpful. On our check out date, our flight didn’t leave til later and they will happily store your luggage to enjoy more of the town until it’s time for you to go. If I come back to Salem, I’m definitely staying here again. The convenience is just too worth it.

10/10

Exceptional

31 Jul 2026

Melissa

We had a great stay and would definitely stay here again! The staff was friendly and welcoming, and everything was clean and well maintained.

The beds, pillows, bedding, and even the sofa bed were incredibly comfortable, which made for a great night’s sleep. The towels were also good quality. We really appreciated the water refill station, the coffee bar, and the hotel’s convenient location.

The only downsides were that the shower drain had a pretty unpleasant odor, and we weren’t fans of the barn door style used for the bathroom and toilet. It was noisy and would slam shut pretty hard, which startled everyone a few times during the night.

Overall, those were minor issues compared to everything else. We really enjoyed our stay and wouldn’t hesitate to book here again.

10/10

Exceptional

31 Jul 2026

Christine

Great location!

10/10

Exceptional

31 Jul 2026

Stephanie

The Hotel Salem was the perfect place to stay in Salem! In the heart of the town-- an easy walk to everywhere- including the train station (where we parked for the duration of our stay- just a five minute walk to the hotel) and the ferry terminal (took the ferry to Boston one day- highly recommend).

Our room (king bed with trundle) was enormous. The beds were super comfy and they had the best hotel pillows, ever. We grabbed a beer to go to enjoy in our room from The Roof bar. The menu looked phenomenal. We tried to visit another night- but it was closed due to a rain storm.

Coffee in the lobby each morning was much appreciated. We could've ordered pastries/coffee from room service, but chose to check out the cafes in town, instead.

You absolutely can not go wrong by staying at the Hotel Salem. Just be sure to have a plan for where to park your car if you drive (the hotel sent me a text with several overnight parking choices)-- and be ready to carry/wheel your stuff a few blocks.

My son and I enjoyed Salem-- and our stay at the Hotel Salem!

10/10

Exceptional

30 Jul 2026

Laura

Perfect location!!! Nice staff, big room. My issues are with tv - no description of channels or programming. Also, one elevator was out the two days we were there.

10/10

Exceptional

29 Jul 2026

Eric Xavier

I’m

10/10

Exceptional

28 Jul 2026

Jason

Super place. Will stay again!

10/10

Exceptional

23 Jul 2026

Deborah

I wrote a Google review already.

10/10

Exceptional

22 Jul 2026

Kristina

All staff is friendly, helpful and unbelievably accommodating! They found space for our mobility scooters, went out of their way to help us in and out, gave us great recommendations and were so kind and happy!
I have never stayed at a better hotel!

10/10

Exceptional

22 Jul 2026

shana

na

10/10

Exceptional

22 Jul 2026

amy

The hotel was so convenient to downtown Salem! It was clean, the bed was comfortable and the bathroom was big and modern. The staff went out of their way to be helpful.

10/10

Exceptional

21 Jul 2026

Kaitlyn

Loved everything about this place! The staff was so kind and helpful, the hotel itself was clean and beautiful, and we adored the rooftop restaurant and bar. Not to mention the location is near anything and everything. Will definitely be back!

Friends_and_family Friends

8/10

Excellent

21 Jul 2026

Melissa

The hotel was lovely. The room was spacious, the linens soft, and the pillows comfy. The staff were super helpful (e.g. suggestions, letting us leave our bags when we arrived early), etc.

Location was amazing. You are right in the center of everything and all the attractions are relatively close together.

The rooftop bar was awesome and we had a great view (with delicious drinks and food) for sunset.

The only challenge was no onsite parking, which the hotel is very transparent about. The hotel provided suggestions for nearby parking garages. We parked in a nearby garage for $30 per day, very reasonable, but a pain.

Friends

10/10

Exceptional

20 Jul 2026

JoElla

Staff was welcoming and so amazing!

Partner

10/10

Exceptional

18 Jul 2026

Erek

Great stay, cheap parking near by and very safe. Would recommend to anyone, location is perfect.

Partner

10/10

Exceptional

17 Jul 2026

Shelley

We loved the location! Only drawback was that there is no parking onsite. We got a ride from airport to The Hotel Salem and were dropped off 2 minutes from the hotel. Not a terrible inconvenience if you have minimal luggage. We walked the entire time that we spent in Salem and loved that we could stop in at the hotel to refill our water bottles, drop off our purchases and use the restroom at any time. The hotel staff was super friendly and accommodating at all times.

Family

10/10

Exceptional

17 Jul 2026

Jacquelyn

It was great

Friends

10/10

Exceptional

15 Jul 2026

Casey

Great gem in the middle of downtown Salem. Perfect location and walking distance to everything. No need to rent a car- there’s no parking for the hotel anyway. The staff was amazing and very attentive (Julie at the front desk- we loved your smile!) Everyone worked hard and was friendly.
The hotel was clean and modern and the bed and pillows were perfect. The only thing we would change would be a coffee pot for each room. However, the coffee and tea offered for free in the lobby was better than expected.
The roof top bar can get busy but it was fun people watching.
And on a separate and spooky note… the dresser drawers in room 307 continuously opened on their own. If you’re looking for a ghostly encounter.. this is your place.

Partner

6/10

Pleasant

14 Jul 2026

Steven

There is no parking near the hotel. You have to park and drag your bags. 1 elevator was broken, but the other worked fine. Shower is hard to control, but once you get it set, it's nice. No door on the shower so the floor will get wet.
Overall it was good and met our needs.

Family_with_children

6/10

Pleasant

11 Jul 2026

Samantha

The location of this hotel is great, it’s in the middle of all the shopping and activities but the rooms are a little less desirable. You can hear everything In the rooms next to you but worse, your room’s bathroom doesn’t have a real door. It’s a barn door that’s not fixed so it swings outward ( loudly, you can hear everyone’s around you, too). If you have to use the bathroom, your entire party will hear every detail and maybe see it because there is no latch and the door is always partially open! The shower is the same way. Not a cozy way to spend your time if you’re staying with someone you wouldn’t like standing right next to you while you use the toilet.
The beds are not great, the pullout couch creaks loudly. If you don’t mind these things, the location and ambiance of the roof bar is nice, the staff was very kind, but the room situation itself is not luxurious. We wouldn’t stay here again.

Family_with_children

10/10

Exceptional

11 Jul 2026

Katryna Summer

Everyone was so friendly, kind, and obviously knowledgeable about the area. They gave us great recommendations for other places around town to see, and we had an amazing time.
The food at The Counter was so so good! Everything felt cozy but had a quiet luxury to it. We loved everything on our stay! We will definitely be back again soon!!

Family

10/10

Exceptional

10 Jul 2026

lorna

My first time in Salem. A lovely, clean hotel Friendly staff, which is true to be said of the locals too. Comfy room. Green friendly hotel. Great location.

Self

10/10

Exceptional

09 Jul 2026

Megan

Perfect location! Great staff!

Partner

10/10

Exceptional

08 Jul 2026

Amanda

amazing place to stay! the staff was phenomenal, the hotel was clean, the bed and room were as comfortable as it gets, food from The Counter was delicious. Overall it was just a wonderful experience!

Friends_and_family Family

8/10

Excellent

08 Jul 2026

Jamie

Only downside was that you have to park and walk with your luggage. The staff was exceptionally helpful. I wish the rooftop bar was open later on weekdays. Toilet being separate from the shower room was a little odd. Artwork was cool.

Family

6/10

Pleasant

08 Jul 2026

Wendy S

Great location, staff not knowledgeable about things to do in town or places to eat and had no idea of available activities. We had a good time cute town.

Friends

8/10

Excellent

07 Jul 2026

Pamela

This is all about location. Location. Location. It’s central to everything! I was at the end, so can’t say much about hall noise. Only one elevator was working, and that one was slow, so give yourself time to catch it. Hot water took awhile to heat up, but after it did, was good. The beds & pillows are great, I found them to be really soft and comfortable. The staff were nothing but great to me. I came in the dead heat of summer and the a/c is set pretty high and has one setting. Blast off. So if you’re not a fan of air blasting on you (I am not) this may not be the perfect place for you.

Self

10/10

Exceptional

07 Jul 2026

synthia

Great location and easy check in/out. Room was great with the loft upstairs for the kids. The lobby restaurant was great as well. Easy to walk the city sites from the lobby.

Family_with_children

10/10

Exceptional

07 Jul 2026

Pamela

The rooftop bar was the highlight! Room was great, with high ceilings and separate toilet room from shower. Downside was parking.

Partner

10/10

Exceptional

07 Jul 2026

Olivia

This was my 5th time staying at Hotel Salem. It is always wonderful. Not only is it in a prime location the staff is so friendly. The hotel rooms are clean and comfortable. I already can't wait to return.

Family

10/10

Exceptional

06 Jul 2026

Jason

Great location

Family_with_children

10/10

Exceptional

06 Jul 2026

Stockton

Great boutique hotel. The mid-century modern decor and feel is inviting. The staff was exceptional, genuinely helpful, willing to go the extra mile and very responsive. Our room was well appointed and the entire property was very clean. The breakfast at The Counter was plentiful and a great value. Would definitely recommend and would stay again.

Partner

10/10

Exceptional

06 Jul 2026

Katie

The location is perfect!

Family_with_children

10/10

Exceptional

06 Jul 2026

Brian

We stayed in Salem for what was the hottest weekend in years which resulted in us spending more time in the hotel than we usually would. The hotel staff was very accommodating with all our requests during our stay and provided excellent suggestions for local places to see and eat

Partner

10/10

Exceptional

06 Jul 2026

Katniss

Great customer service

Self

10/10

Exceptional

05 Jul 2026

Shannon

Amazing 3 rd floor room with two walls of windows looking down on Essex. Great location in the middle of everything. Modern, clean decor. Staff was awesome. Can’t say enough good things about this hotel. Would definitely stay there again.

Friends_and_family Friends

10/10

Exceptional

03 Jul 2026

Melissa

The hotel was centrally located to everything we wanted to do in Salem. The staff were kind and even brought up warm chocolate chip cookies for my birthday! The room and property were clean. The rooftop restaurant had great views of the area.

Family_with_children

8/10

Excellent

02 Jul 2026

Michael

The room was a good size and had all the necessities like a fridge, iron, hair dryer, soaps, towels, safe, etc. Bonus: robes! There were nightstands on both sides of the bed - which was great. The room needed a little maintenance; a tile was cracked and open was exposed in the shower, whoever painted the walls got a lot on the ceiling, but those didn't impact the comfort the room provided. Our room was on the 3rd floor beneath the rooftop bar and we could not hear any noise from it at all! The hallways were quiet too! Coffee in the morning is a nice perk!

Partner

4/10

Poor

01 Jul 2026

Shannon

The hotel is in a good location. Due to a flight delay we did not get in until 1 AM and Tim was extremely helpful in getting us into the hotel. However at 7:30 AM there was massive construction outside of our room (jackhammering concrete right outside our window). I contacted the Front Desk about the noise (which I understand is not the Hotel’s fault) and the the employee made it sound like there was no noise happening and made me feel like I was imagining the noise. I went outside the building myself and sure enough they were jackhammering concrete just as I expected. The hotel said they were sold out and there was nothing they could do about the noise. I bought earplugs for the next night but again at 7:30 AM we were woken up again. This happened 3 mornings in a row… I contacted the hotel every day but they were unapologetic and offered nothing in return… Not a coffee, not a food voucher, nothing. I spent $2000 on 5 nights here. I asked to speak to the manager and he offered me a future night stay…as kind as that was, we would not be returning to Salem so it did not help. I always stay at boutique hotels when I travel and was honestly surprised how dismissive the staff and GM was and how they did not offer anything because they said it was not their fault and there was nothing they could do. But honestly something could’ve been compensated… a breakfast, a meal,
a discount, something. Because of the lack of customer service I would not recommend this hotel.

8/10

Excellent

30 Jun 2026

Brandon

The location can't be beat if you want to stay on Essex near all the major dining and shopping! The bed was comfy and the room was clean. The room was decorated in a trendy vibe and the rooftop for snacks and drinks definitely appeals to a lot of people. You get a cool view of Essex, though we wish we could have been able to see more from our hotel room. We also wish that there would have been breakfast, a pool, and gym for the price we paid. In addition, make sure you know you will have to pay for your parking and that it is quite a walk if you have heavy luggage.

Unfortunately, our room had a very loud buzzing/humming sound coming from the ceiling. That, in combination with very noisy neighbors with kids in the room next door made it hard to sleep both nights we were there. We were surprised that the street noise was nothing in comparison to the irritating loud noise coming from the machinery in our room!

Overall, the convenience of the location made it worth it for us this vacation!

Partner

10/10

Exceptional

30 Jun 2026

Jennifer

Wonderful room overlooking Essex street. Very comfortable and clean. Location is excellent, I enjoyed being able to pop in as needed for breaks.

Self

10/10

Exceptional

28 Jun 2026

Amanda

Hotel Salem was great. The location could not be beat! Great staff. Very comfy beds and pillows.

Family_with_children

8/10

Excellent

26 Jun 2026

Michael

Great place to stay.

Partner

8/10

Excellent

26 Jun 2026

Nicholas

Perfect location for visiting downtown. Tim at the front desk was very nice and helpful

Partner

10/10

Exceptional

26 Jun 2026

James

This is a great modern, clean and well functioning hotel. It is located right on the Essex street pedestrian way and is located right in the middle of the tourist area (an assets for some travelers and a detraction for some others). I’ve stayed here twice as a solo business traveler. The micro rooms have been great for me.

Self

8/10

Excellent

25 Jun 2026

ERIN

The location was amazing! I would definitely stay there again. The only issue was getting all of our luggage from the car to the building. It would have been amazing if there was a system set up to address this.

Friends_and_family Friends

10/10

Exceptional

24 Jun 2026

Angela

Great location. Room was spacious. Staff was wonderful. Will be going back and definitely will stay there. It’s central to everything.

Friends

10/10

Exceptional

24 Jun 2026

Melissa

Check-in was easy. Evening Clerk was helpful with our questions. Room was bright and airy. The bed was soft and had many pillows to choose. The toilet is in a water closet while the shower and sink share another small room. Overall pleased with stay. Overnight Clerk was helpful and friendly. Morning Clerk was efficient with check-out . Go to the rooftop bar and view the city.

Partner

6/10

Pleasant

22 Jun 2026

Andrew

The location is right in the heart of the Salem Center so it’s convenient if you’re interested in that. The room showed a bit of wear. Also, after checking in, I didn’t seem to feel that it was much of a value, especially for the time that we were there. Don’t get me wrong. It was an OK stay just not something I would probably invest in again.

Friends_and_family Family

8/10

Excellent

21 Jun 2026

Carlos

Great location, no parking, and not alot of privacy for the bathroom.

Partner

10/10

Exceptional

21 Jun 2026

Arlenis

Excellent customer service the staff was very helpful

Self

4/10

Poor

20 Jun 2026

Sheri

Booked this hotel specifically for the rooftop restaurant. Secured my reservation and arrived to be told it was closed for a private event and I needed to find another place for dinner and drinks, downstairs was also closed for this private event, it was loud and packed and had I been told I would not have stayed there

Friends_and_family Family

8/10

Excellent

18 Jun 2026

Stephanie

We loved the rooftop restaurant/bar!
The hotel was very nice and everyone was really helpful. The only thing that we did not expect if that you can't drive on the street in front of the hotel for a few blocks. And there is limited parking anywhere near the hotel. We ended up parking in a parking garage several blocks from the hotel. For one night, the parking was over $20.00.

Partner

10/10

Exceptional

16 Jun 2026

deborah

It was cozy and the bed was fabulous! Got an excellent night's 😴 Very clean.

Family_with_children

10/10

Exceptional

14 Jun 2026

Madeleine

The staff in all of the areas were kind and helpful. I especially loved the close proximity to everything in Salem and the Rooftop bar!

Self

8/10

Excellent

14 Jun 2026

Lisa

Very friendly staff

Partner

10/10

Exceptional

14 Jun 2026

Mary

I liked being right in the middle of all the shops and attractions. Everything was within walking distance. If I stay again, I will bring a folding wagon to transport my luggage over the brick sidewalks from the parking to the hotel.

Family

10/10

Exceptional

11 Jun 2026

Jennifer

very helpful team

Self

10/10

Exceptional

09 Jun 2026

Caleb

I absolutely loved my stay here. Everyone was friendly and accommodating, helped me check into my room early, and were ready to answer any questions I had. The Roof bar at the top is really the cherry on top. I extended my stay two extra nights because I loved it so much!

Self

10/10

Exceptional

08 Jun 2026

Emily

Great

10/10

Exceptional

08 Jun 2026

kiley

Truly have not stayed a better hotel with more attentive staff! They took one comment I made about what my trip was for and went above and beyond! They left the sweetest note in my room and made sure I was taken care of.

Self

10/10

Exceptional

08 Jun 2026

Keith

This property is in the perfect location. It is on the walking path where most of the shopping is located. Area attractions are very close as is the water. The hotel itself was very clean and room was very spacious.

Partner

10/10

Exceptional

08 Jun 2026

Al

If you want to stay in the heart of the attractions, this is the place to be. Room was very clean. However, one thing to keep in mind if you stay at this hotel, is that there is basically no amenities. They do have a filtered water system that is located on each floor which was good to fill water bottles before heading out. They do have a restaurant on the roof but we chose to eat at local establishments. There is no onsite parking but there is parking close enough at the train station ($5.00 per day as of time of this review) that you can walk to the hotel in like five minutes. There is another one closer but was a little more expensive at $1.50 per peak hours. We chose the train station since we did not need the car during our three day stay. The hotel is very close to most places that you are coming to Salem for. If I visit Salem again, I would definitely try to book at The Salem Hotel. One thing to keep in mind is that if you go during peak season, the price will be very high, assuming there is room availability.

Partner

10/10

Exceptional

07 Jun 2026

Andrea

Loved the roof top bar and the rooms were great. Great accessibility to downtown.

Family_with_children

6/10

Pleasant

07 Jun 2026

Gail

Difficult to get to especially for elderly people. One of the elevators was out of order which made it slow to get to/from room. Rooftop bar needs better ambiance. Overall it’s an okay hotel. With a little more effort it could be very good. Staff was very helpful and nice.

Partner

10/10

Exceptional

06 Jun 2026

Chris

Amazing location and good service.

Family

10/10

Exceptional

05 Jun 2026

martha

Unique property. Well maintained.

Family

10/10

Exceptional

04 Jun 2026

Edward

The room was clean and the staff were very helpful and nice.

Partner

6/10

Pleasant

04 Jun 2026

Colleen

I will start with saying the staff was great. They handled everything very well. They do warn you ahead there is no parking and that Ubers can’t pick up or drop off in front of the hotel because it is in the middle of a block that is closed off as a pedestrian walkway. Even though they communicated that I didn’t think there was no way to drop off luggage and then park. Also the pedestrian walkway is all stone and brick so you have to roll your suitcases over that. We got to our room (we had a king room) and the luggage holder was broken, so we had to address that first. Then when we’re in the room we noticed items not being maintained…..dresser had chips in the wood, the windowsills were damaged, the sink didn’t drain well, the plastic molding on the floor under the weird barn doors (see below) was cracked and rough. I noticed that after I ran my foot into it. I am glad I had socks on or I’m sure I would have cut my foot. The bathroom situation is weird. The toilet is in a separate room from the shower and sink. So after you use the bathroom you have to walk out to got to the other room where the sink is to wash your hands. The shower/sink room has 2 barn doors that come together. They don’t close tight together so it doesn’t really feel private. One of those doors looked a little beat up too. I have stayed at other Lark properties in the past and I was disappointed that in this one. It is in a good location if you want to walk around Salem.

Friends_and_family Friends

10/10

Exceptional

03 Jun 2026

Patrick

A hidden gem, it is in an alley , wonderful rooms nice and quite.

Partner

10/10

Exceptional

01 Jun 2026

Lisa

-

Family

10/10

Exceptional

31 May 2026

Timothy

Room was great in the perfect location. Only downside was not having a microwave in the room.

Partner

10/10

Exceptional

30 May 2026

Bodee

Perfect hotel across the board!!!

Partner

8/10

Excellent

30 May 2026

Marty

All was good. Staff was excellent and took good care of us!

Partner

8/10

Excellent

27 May 2026

Alicia

The location of the hotel is perfectly located. I liked the vibe of the decor.
The only negative was the toilet was separate from the sink/shower. At first I thought it was a good idea until you used the toilet and then had to open the door and walk over to the sink in a separate space. Was also inconvenient when someone else was showering.
Parking was a short walk down the cobblestone road.

Friends_and_family Family

10/10

Exceptional

27 May 2026

Ricardo

Wonderful stay. From the moment we walked in we were greeted by two wonderful people behind the counter. Greeted warmly and very attentive. The room was amazing and big. Great stay and would highly recommend for a family. Location is right in the middle of everything you need to walk too.

Friends_and_family Family

10/10

Exceptional

27 May 2026

Giuliana

Convenient location, quiet, stylish and a great stay with the family!

Friends_and_family Family

10/10

Exceptional

27 May 2026

Alexandra

Great location and modern rooms.

10/10

Exceptional

26 May 2026

Kirk

Our stay at The Hotel Salem was great, the staff, location and property where excellent

Partner

10/10

Exceptional

26 May 2026

Amber

No in room coffee but affordable room service for breakfast. Excellent location, very comfy room. Visitors should know that they will need to park in a garage and pay additionally for that, then walk a short way to the hotel. Not a big deal for me but if mobility is an issue be aware.

Self

10/10

Exceptional

26 May 2026

Eden

Cody and Meghan were so helpful right upon starting and ending my stay. The hotel was clean and in a great location. I would totally stay here again!!

Family

10/10

Exceptional

20 May 2026

Roseanna

Great location. Close to tours and restaurants. The staff was very helpful.

Partner

10/10

Exceptional

17 May 2026

Sharon

Stay for our daughter's nearby graduation. It was perfect. The gentleman in the lobby directed us to great options for food within walking distance. Our short stay let us to new friends and a love of Salem and The Hotel Salem.

Partner

10/10

Exceptional

16 May 2026

Charity

The room was clean and the staff were super friendly.

6/10

Pleasant

15 May 2026

Cassandre

If you are not familiar with the area, when the hotel website says there is no parking, it means that you cannot even drive up to the hotel to unload your stuff. It's on a pedestrian only \"street,\" so be prepared to haul your things from the parking garage to the hotel.

If you are checking in late/after hours, don't bother walking around the block looking for a hotel specific entrance...there is a teeny tiny sign in the vestibule to the right of the entrance to the bar/restaurant... push the button on the Ring camera to have the front desk open the door for you.

Each floor has a water station. If you want ice, get it at the front desk before going up to your room...there is no ice at the water station. Water station instructions in your room say that there are empty bottles to fill up at the station (and a gimmick to purchase brand new bottles at the front desk to take with you), but there may NOT be empty bottles to carry your water...there might be ONE questionable glass bottle that is wet inside (from dishwasher condensation or was it JUST used?) which also smells like tonsil stones.

We booked the tiniest room. It was teeny and cozy. The sliding glass bathroom door should open the opposite direction for maximum room and minimal opportunities to crash into it when walking from the bed area. It also does not close completely, so privacy needs to not be a priority.

Room was clean overall, so housekeeping gets an A.

Partner

10/10

Exceptional

15 May 2026

Deborah

We had a wonderful time. Staff very attentive and helpful with suggestions. The hotel has a great location, easy access. They don’t have parking but there is a multilevel parking a street away.

10/10

Exceptional

14 May 2026

Christopher

Extremely nice staff! Clean, efficient stay with ease of shopping since it’s smack dab on Essex street. Great for families.

Friends_and_family Family

10/10

Exceptional

13 May 2026

Shannon

I would definitely recommend The Hotel Salem to anyone. Its

6/10

Pleasant

11 May 2026

Carol

Room was clean but very small.

Partner

6/10

Pleasant

11 May 2026

rebecca

no phone in case of emergency, bathroom doors would not completely shut for privacy, heat was turned off for the season and needed heater.

Friends_and_family Family

6/10

Pleasant

11 May 2026

Robin

I had stayed at Lark's Merchant hotel previously and it was great. This is not up to that standard even if it is a different type of property. It all feels tired and mismanaged. Room needed painting, linens felt like discount slink, no place to hang anything in a real way. Reception was fine but our server at the Rooftop Bar was

8/10

Excellent

10 May 2026

Abby

We booked the king bed room and it was great- spacious, clean, stylish. The location was great, also,right in the middle of the pedestrian area with shopping and restaurants all around us, and all our sightseeing trips within walking distance. Staff was great. Just a few negatives- we booked, partially, due to the rooftop bar and lower level bar, only to find out they are both closed on Mondays, our only full day there. This wasn't evident when we booked. Also, we are coffee drinkers who like a cup first thing in the morning before we leave the hotel, and again in the evening before we head out for dinner. There are no in room coffee makers, and the only coffee available was in the lounge from 7-11am. Also no ice machines. They do offer water stations on each floor. The last issue is lack of on-site parking and restricted access to hotel lobby vehicle drop off due to pedestrian zone. We did plan for this, and turned in our rental car when we got into town, and were able to walk to train station with luggage with no issues. All in all we enjoyed our stay, great location and staff.

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