Name: Candlewood Suites Boston North Shore - Danvers
Address: 238 Andover St, Danvers, 01923, US

6/10

Pleasant

24 Jul 2026

Gimma

Clean room, spacious .
Coffee machine at the lobby would’ve been great except that they ran out of cups . We came back the following morning to get coffee , still no cups .
Asia who checked us is was vey nice! Give her a raise or a promotion ! She’s awesome !
We like the room and the kitchenette , well equipped . Two things we had as issues : the drain for bath tub is too slow to empty. I don’t think it’s hygienic . We have to take mins of break in between taking a bath . And there were 5 of us in the family , they only provided 3 towels . As instructed upon check in, if we ever need additional stuff like coffee cups or towels , we have to get it to the reception desk . I had to cross to the other building to ask only to find out from another staff , probably the evening desk person that they don’t have any towels anymore to offer . 3 towels for 5 people . Other than that , wirh 1 night stay it was ok . The beds were comfortable , the area us huge and 3 TVs , full kitchen . It’s just my fair take on it. And oh for info , there’s no elevator . We stayed on the second level so it was not such a hassle plus we only had smaller luggage to carry .

2/10

Poor

22 Jul 2026

Jessica

The microwave in the room had an inside that was peeling off and dangling. It had clearly not been checked in a very long time. The bathtub backed up when I used the shower and was up to my ankles. There were no tissues in the tissue box or body wash, or conditioner in the shower. When we walked into the room it smelled like someone had been smoking. We arrived after 6pm and there was still no room ready and when we inquired they said they were \"short staffed\", however no one called me to tell me in advance or offer any productive solution. No one came to service the room while we were there and when I asked about it, I was told that there was some sort of glitch in the system and our room was not on the list to clean. Lastly to add insult to injury, when I checked out and asked for a receipt, they refused. Terrible on every level possible. I will never book again, and am planning on calling the company to file a complaint.

6/10

Pleasant

20 Jul 2026

Stephen

No coffee cups
Only decaf in room

2/10

Poor

19 Jul 2026

Marcelino

Dirty, elevator had duct tape on the up/down bttm. Room was dirty. No towels in boardroom. Kitchenette light faulty. Dogs barking everywhere. Looks like a shelter hotel! I wasted my money!

Self

6/10

Pleasant

17 Jul 2026

Kim

Reserved reservation for 5 people, not enough kitchen ware. IE: 3 plates, 4 forks, 3 tablespoons, no teaspoons, 2 bath towels . Had to pick up extra bedding at office. Suite should have accommodations for number of people in reservation.

Family

2/10

Poor

12 Jul 2026

John

My family and I recently spent two nights at the Candlewood Suites in Danvers, and this was easily one of the worst hotel experiences we have ever had.

From the moment we arrived, the property did not feel like the clean, comfortable, family-friendly hotel we expected. There were people outside late into the night drinking and smoking marijuana, creating an atmosphere that made us uncomfortable while traveling with our children.

The condition of our room was even more disappointing. The carpet was severely torn and damaged, with large sections of the backing exposed. A smoke detector was hanging from the ceiling by its wiring. When we opened the sofa bed, we found discarded food packaging inside it, raising serious questions about whether it had been properly inspected or cleaned before our arrival. I have included photos so other travelers can see the condition for themselves.

To make matters worse, when I checked in, I was handed the sheets for the sofa bed at the front desk and expected to bring them upstairs and make the bed myself. I have stayed in many hotels and have never experienced anything quite like that. For a room booked to accommodate a family, I would expect the sleeping accommodations to at least be clean and properly prepared.

We stayed for two nights, and instead of being able to relax and enjoy our family trip, we spent much of our stay disappointed with the condition of the property and uncomfortable with the environment.

Friends_and_family Family

8/10

Excellent

11 Jul 2026

Vivian A

A lot of long-term travelers/residents. Room was clean, but there was a lot of activity around the hotel.

Friends_and_family Family

6/10

Pleasant

04 Jul 2026

Viviane

The staff was watching shows and looking on their phone instead of checking us in and it was very awkward, she was showing us different things on her phone and we were tired from the road trip and just wanted to rest. Other than that, its a decent sized apartment-like room, nice kitchen but the over looked broken, bed was nice and spacious

Friends

10/10

Exceptional

02 Jul 2026

Wendy

It was just perfect!

Partner

4/10

Poor

29 Jun 2026

Candace

The property outside was quite beautiful, which is very enticing, but I think the travelers and the residence that lived there are on the poor side the more transitional living situation. A lot of smoking on the property more of a lifestyle that’s not professional more of a community that’s either just not not a high Vibin property. One of the front desk girls was amazing whereas another one wasn’t.

4/10

Poor

28 Jun 2026

alvin

The outside is very dated with odd smells in the hallway! Staff was very nice amd helpful. The was I was very satisfied with besides the fire alarm hanging amd dirty windows.

Friends_and_family Family

2/10

Poor

27 Jun 2026

Jessica

The place smelled like cigarette smoke. When we arrived, the door tour room was ajar bc it didn’t close without pushing really hard. The carpet got my white socks atrociously dirty in just a few minutes. I do not recommend.

Self

6/10

Pleasant

22 Jun 2026

Joan

the hotel was ok - the room as comfortable -

Self

10/10

Exceptional

22 Jun 2026

Cheryl

Vera clea and we enjoy the staff AND THE BED WAS BERY COMFORTABLE!

Partner

10/10

Exceptional

21 Jun 2026

Alexandru

Very pleasant experience, thank you!

Self

6/10

Pleasant

14 Jun 2026

Chris

Room was way too expensive. A/c didn’t work very good and pull out couch was terribly uncomfortable

Family_with_children

2/10

Poor

09 Jun 2026

Michael

A four night stay yielded no cleaning or freshening of the room. Trash piled up. A two day supply of towels was provided and never replenished. The room had a foul smell, likely from the carpet. One front desk staff was friendly and another was quite wretched.

Self

6/10

Pleasant

08 Jun 2026

Miriam

When checking in, the receptionist continued to be on the phone complaining to someone about the chambermaids. Committed. She was chewing bubblegum and blowing bubbles. When she hung up she seemed to have a problem finding a room. Cigarettes littered the property. The building needed repairs, our room was musty and the rug damp. Otherwise, the room was clean and well appointed. I found the bed comfortable but my husband did not. Will stay elsewhere when returning to the area.

Partner

10/10

Exceptional

07 Jun 2026

Elizabeth

Great facilty

Family

8/10

Excellent

05 Jun 2026

Victoria

Toilet to low, bathroom sink also to low

Self

2/10

Poor

03 Jun 2026

Amy

I was awakened at midnight by people trying to get into my room. It appears the front staff did not check me incorrectly and didn’t know that I was already in this room and was trying to double book it.
Interrupted sleep by incompetent staff

Self

6/10

Pleasant

01 Jun 2026

Rami

It was ok

8/10

Excellent

01 Jun 2026

Lisa

It was a clean room but be sure you have strong legs to get up from the toilet.. Is very low

Family

2/10

Poor

31 May 2026

Faith

Microwave filthy. No heat, no way to turn off AC. Dirty room. Dirty utensils. Checked out after 2 hours. AWFUL EXPERIENCE.

Self

10/10

Exceptional

25 May 2026

Jessica

Place is always amazing! Staff checking in were amazing!

10/10

Exceptional

19 May 2026

Mary

Plenty of well lit parking.
Asia was very helpful, patient, efficient and kind and pleasant.
The room was spotless, spacious, and quiet.

Family

4/10

Poor

17 May 2026

Adam

Our stay at the hotel was very disappointing due to issues with the air conditioning. We booked a double suite, but the AC in the room did not work at all—no matter how we adjusted the thermostat, it would not turn on.
We reported the issue to the front desk, and initially they said they would try to get a repair person to look at it. However, later that evening we were informed that no maintenance staff would be available until Monday, leaving the problem unresolved during our stay.
To their credit, staff did check the unit and confirmed the issue, but the only solution offered was a box fan placed in the window. Unfortunately, this was not a sufficient fix.
After two nights of poor sleep in an uncomfortable room, it was clear the staff did not have an effective plan to resolve the situation. Overall, this significantly impacted our experience.

Friends_and_family Family

10/10

Exceptional

06 May 2026

Chrisy

My husband and I were in the area for a surgery and because of a reservation mishap at a different hotel we found ourselves having to make a same day reservation at Candlewood. Doug and the rest of the staff made our arrival and check in a breeze, they were even able to accommodate our special requests. The only odd things about this hotel is that it’s built a bit awkwardly with a split entrance way that made things feel cramped leading to the front desk. Also the one ice machine in the hotel was hit or miss and had to be reset twice before it started working - but overall neither of these oddities were big enough to detract from what was a comfortable and convenient stay.

Family

8/10

Excellent

03 May 2026

Daniel

Easy parking...convenient kitchen. Confortable bed.

Self

6/10

Pleasant

30 Apr 2026

Sonya

Staff was super friendly and met our needs when we asked to change rooms due to ware and tare of the furniture.
We were very satisfied with the cleanliness of the establishment.

10/10

Exceptional

23 Apr 2026

Robert

Loved it! Awesome staff. Love it there.

8/10

Excellent

23 Apr 2026

Kaley

Honestly one staff member was really rude, and she also forgot to assign us a room, (the room she gave us, and we had been in.) and it was just messed up, but still all of our items were in the room, and I was thinking of the what ifs.
Besides that the room wasn’t ready, and she consistently asked “are you sure you need a 2bed” mind you, 6 people.

10/10

Exceptional

22 Apr 2026

Robert

Great service! Super clean! Look forward to my next stay. Thank you staff.

Rob coppola

10/10

Exceptional

22 Apr 2026

Jessica

I was amazed at how nice the staff was especially Asia who works checking people in! She was so sweet and willing to do whatever she can to help. The rooms were so clean and very quiet as well. This is my new go to hotel, when I need one!! Thanks to all the staff who were friendly and helpful.

Partner

10/10

Exceptional

21 Apr 2026

Richard

Everything was great

2/10

Poor

07 Apr 2026

mothusi

Building is okay structurally and the space design is convenient and great. However, our room was just dirty, carpets have stains some from careless paint drips some colored and nasty from what i dont know, stained pullup old sofa bed, dirty sheets, greased counters that havent been wiped. It looks like they have long term tenants there and no budget on cleaning and replacing furniture. Vety dissapointing for the brand. Never going there again.

Friends_and_family Family

6/10

Pleasant

05 Apr 2026

Melissa

The staff was very friendly and accommodating, but the stove and coffee maker in the room we stayed in did not work properly, the toilet ran and the shower dripped constantly. Housekeeping did not restock the coffee supplies daily, but it didn’t matter since the coffee maker didn’t work right anyway.

Friends_and_family Family

10/10

Exceptional

02 Apr 2026

Jason

Everything was perfect with the stay. Room needed a few TLC, but nothing crazy. Would definitely stay here again!!

Friends_and_family Family

10/10

Exceptional

30 Mar 2026

Jessica

The room was so clean, free washer and dryer right across from my room, very quiet!!! Staff was awesome definitely 5 stars to me!! Thanks for making my stay warm and welcoming!!!!

Partner

10/10

Exceptional

29 Mar 2026

Michael

Friendly

10/10

Exceptional

27 Mar 2026

Karen

The woman tending the front desk was friendly and helpful.

Self

10/10

Exceptional

22 Mar 2026

Rafael

Clean room

Friends_and_family Family

2/10

Poor

19 Mar 2026

Lucknisha

There was stuff under the sheets of the bed, The tv did not work properly. There were bugs in the shower, and the wifi was horrible.

Partner

6/10

Pleasant

15 Mar 2026

Christine

It was just an overnight stay. It was ok. I was surprised that there were no elevators in the building and that the only two points of entry and exit were on the opposite sides of the building.

Partner

4/10

Poor

10 Mar 2026

Debra

There was a noticeable amount of men's facial hair (from shaving) on the tissue box holder and the bathroom vanity. The kitchenette was not clean - there were crumbs and a small amount of trash on the floor and counter, and grease/cooking oil on the exterior of the stove and a countertop, as well as a small hardened spill on the kitchen floor. The kitchen faucet had something all over it. When I checked out, I asked to speak with the manager but was told she was not in. I briefly explained the specific instances of uncleanliness and left my phone number so the manager could respond. So far, I have heard nothing.
I realize that it is an extended stay hotel and that people prepare meals in their room; however, someone on the first floor had fried fish and the odor was very strong when I left the hotel. It still smelled terrible when I returned a few hours later!

Self

8/10

Excellent

03 Mar 2026

Kristopher

Room was decent for what we needed. Could not control the fan in the room. Would've liked to have the room cooler with the fan running throughout the night. Ended up having to open the windows. Found some hairs in the bathroom from a previous guest.

Partner

2/10

Poor

16 Feb 2026

Sheri

The hotel was dirty, it smelled, appliances were falling out of the wall, the smoke detector was falling out of the ceiling, and there were bed bugs. But beyond that no there still wasn’t anything good

8/10

Excellent

24 Jan 2026

Michael

Great

Leisure Partner

10/10

Exceptional

24 Jan 2026

Aamaya

everything was perfect

Self

10/10

Exceptional

12 Jan 2026

El Khiati

Excellent hotel, excellent customer service. I strongly recommend it. I wish i discover it before. Very clean, well equipped, it has everything you need for comfort and pleasure.

Friends_and_family Family

10/10

Exceptional

10 Jan 2026

steve

Great room

8/10

Excellent

09 Jan 2026

Holly

There are no signs upon arrival for an office or check in, and even the sign for the hotel/suites was hard to identify. The kitchen is not very well equipped with dishware silverware or pans but overall our stay was pleasant, thank you

Partner

10/10

Exceptional

30 Dec 2025

Maryanne

Everything was top notch

8/10

Excellent

28 Dec 2025

Anne

Clean, quiet and reasonably priced. The only thing, it's hard to find, gps sends you through a strip mall, poor signage.

Leisure Self

10/10

Exceptional

27 Dec 2025

Katherine

Room was clean, nice setup, will likely stay here again

10/10

Exceptional

20 Dec 2025

Lauren M

Candlewood Suites is my favorite place to stay when I’m in Danvers. It’s clean, comfortable, and just a bit off the beaten path. Having a kitchen means that, although there are many good places to eat in the area, I’m not entirely chained to restaurants. Thanks for another good trip.

Friends_and_family Family

10/10

Exceptional

20 Dec 2025

Maryanne

Yes

Leisure Family

10/10

Exceptional

19 Dec 2025

Patricia

Great place it’s a kitchen. Hotel has a oven stove top microwave coffee maker, toaster big refrigerator great staff and you can even do your laundry for free. Great great place and the price is reasonable 120 a night can’t beat that.

Friends_and_family Family

2/10

Poor

19 Dec 2025

Adrienne

Room was disgusting. Some sort of debris all over the floor in the kitchen and carpeting. Asked the front desk staff to vacuum while i left for a bit and they agreed but did not do it. I took a video of the room because it was so shockingly bad.

Self

10/10

Exceptional

18 Dec 2025

Joseph

Great

2/10

Poor

09 Dec 2025

sandra

i had Cocoraoches in my bathroom, disgusting. i was so creeped out, never again

Friends_and_family Family

8/10

Excellent

08 Dec 2025

Barry

The room was clean. The full kitchen with dishes and pots and pans was great. I would of given it 5 stars but there was some construction noise going on upstairs that was a bit bothersome.

Friends_and_family Friends

10/10

Exceptional

04 Dec 2025

Joseph

Room clean shower wonderful

Business Self

10/10

Exceptional

30 Nov 2025

Joel

Yes and the staff was very accommodating

Business_and_leisure

4/10

Poor

23 Nov 2025

Daniel

The room was clean. My complaint was the mattress. It was so used, I sank giving a nasty back ache on saturday. My wife woke with nasty hip pain.
We rotated the mattress on saturday, but the damage was already done. The mattress was somewhat better once rotated.
As of this evening, (sunday), were hurting & on heating pads.

Friends_and_family Family

10/10

Exceptional

23 Nov 2025

Samantha

Clean and Quiet! Check in is always great.

Business_and_leisure Self

8/10

Excellent

20 Nov 2025

Joanne

Room was clean but found a prescription pill on the floor under the desk. Otherwise very clean

Partner

8/10

Excellent

19 Nov 2025

Stephen

The room was nice and clean. The room had a bit of a smell to it the whole weekend, but it wasnt something that caused any discomfort and wasnt noticeable after being in the room awhile. The heater in the first room we were given was stuck on , but the gentleman at the desk quickly switched us to a different room. Would consider staying again if coming back to the area !

Leisure

10/10

Exceptional

18 Nov 2025

Lauren M

This is a consistently clean, comfortable place to stay in Danvers.

Friends_and_family Family

2/10

Poor

18 Nov 2025

Kristen

First room was given slept in and dirty. Then another given was made uncomfortable but was again given dirty room. The front desk only said sorry when given a chance twice. TERRIBLE. Do NOT stay there EVER

10/10

Exceptional

17 Nov 2025

Nicole

Staff is wonderful rooms clean xoxo

Self

8/10

Excellent

16 Nov 2025

Katie

Love the spacious rooms. Clean and comfortable.

Friends_and_family Family

10/10

Exceptional

07 Nov 2025

Elisabeth

Great stay. Comfy, clean, and quiet. Kitchen had everything I needed to make my daughter her favorite chili. Will stay again.

Leisure Self

10/10

Exceptional

06 Nov 2025

Joseph

Great

6/10

Pleasant

02 Nov 2025

Misty

The 2 bedroom suite suited our needs. Quiet and modern amenities .Kitchen apiiances needed to be wiped down.

Leisure Friends

10/10

Exceptional

01 Nov 2025

Jacqueline

Everyone here was very nice and helpful. I would come back to stay again . Room very clean .

Leisure Self

8/10

Excellent

01 Nov 2025

Amy

Well priced and nice rooms. Would stay here again

10/10

Exceptional

24 Oct 2025

Sonja

This hotel came through in a pinch. Set behind route 1 it's very convenient for travel in and around Boston. Clean, safe and, with comfortable beds - this is a win. It's not luxury but it's solid.

Business Self

10/10

Exceptional

23 Oct 2025

Lauren Marie

This is my favorite place to stay in Danvers. It’s especially convenient to have the kitchenette. Rooms are clean, comfortable, well-designed and thoughtfully stocked. Definitely recommend!

Leisure Self

10/10

Exceptional

23 Oct 2025

Joseph

Great

Leisure Self

10/10

Exceptional

22 Oct 2025

jorge

The front desk was amazing very helpful. The laundry was a huge plus

Partner

8/10

Excellent

22 Oct 2025

Patrice

The room was very nice. I had asked for a shower chair and I didn’t get one plus I asked for a room that had safety bars in the shower but I didn’t get those either. Also my bathroom door wouldn’t shut. The gentleman at the front desk who checked me in was very nice and helpful. And the gentleman who checked me out was very friendly.

Partner

10/10

Exceptional

21 Oct 2025

Javier

Suite

Family_with_children

10/10

Exceptional

20 Oct 2025

GINA

Last minute booking that turned out perfectly! Loved the space and the room I was placed in. Two bedrooms, stocked kitchen, spacious and stocked bathroom, comfortable couch… not one complaint! Lived the complimentary coffee/tea upon arrival, very convenient to Salem (our reason for traveling to the area). Highly recommend and know where I will be booking to stay next October!

Leisure Family_with_children

8/10

Excellent

18 Oct 2025

Brenda

The hallways were really not clean with the same crumbs all over for the 2.5 days we were there. The room was fine
A little outdated, but good. They only provided coffee for one of the 2 mornings we reserved and we had to go outside in a noreaster to the other building if we wanted more coffee. There were no maps or guidance to get to the laundry or fitness. Never did find the fitness.

Partner

6/10

Pleasant

18 Oct 2025

Toni

The noise was a bit much. The room smelled as if a cat had been there for an extended period of time. The pull out couch mattress was disgusting.

Leisure Family

8/10

Excellent

18 Oct 2025

maria

The bathroom in my room the fan was not working overall everything else was good. In the hallways you can smell people smoking cigarettes

10/10

Exceptional

18 Oct 2025

Oursnite

I'm feeling look like im home peace thanks again(:

Friends

8/10

Excellent

17 Oct 2025

Fredric

Despite some minor maintenance issues, the room was clean and spacious.

Leisure Partner

10/10

Exceptional

17 Oct 2025

Jere

It was just what we needed. Had everything we were looking for.

Friends_and_family Family

4/10

Poor

17 Oct 2025

Theron

Found a cockroach in our kitchen area.

8/10

Excellent

16 Oct 2025

Ashleigh

Fairly clean room | Nice staff | Good parking

Partner

10/10

Exceptional

15 Oct 2025

Trey

Clean room friend staff and quit area

10/10

Exceptional

14 Oct 2025

Carla

Everything was absolutely wonderful

Friends_and_family Family

10/10

Exceptional

10 Oct 2025

Caroline

Fine.

Leisure Self

6/10

Pleasant

09 Oct 2025

John

Flies in room, sticky candy/gum under bed, patched holes not painted, kitchen tile missing, not repaired, not painted, rust on ceiling in bathroom, fridge broken and had to throw out food, people stomping up and down stairs. Staff not empathetic and unwilling to change rooms. We work hard for our money, $1200 is almost 3/4 our montly mortgage payment and if we are spending that much for 3 nights the room should be in much better condition. I dont believe a package of cheese and prosciutto along with hotel points (which we aren't earning since we went through hotels.com) is appropriate compensation. I would request one nights cost of stay to be refunded.

Friends_and_family Family

8/10

Excellent

01 Oct 2025

Norma

Receptionist (male) had an attitude upon check-in; lagging when waiting for approx 20 minutes after calling for someone to help with check-in. Requested towels and took almost an hour to receive them, went in person to get them.

Leisure Family_with_children

10/10

Exceptional

28 Sep 2025

Stephen

John at check in was very nice and helpful

10/10

Exceptional

27 Sep 2025

Nathan

NE getaway spot

Room was comfortable, staff was super helpful and friendly. Location was great for going to Boston/Salem/Marblehead. Enjoyed the amenities, especially the washer and dryer availability, would stay again in a heartbeat

Partner

10/10

Exceptional

25 Sep 2025

Joseph

Always great

Business Self