Extended Stay America - Boston - Woburn

6/10

Pleasant

31 Jul 2026

David

You get what you pay for there are people that live in the hotel smell of cigarette smoke throughout the building if you're looking for a cheap place to spend the night it works

6/10

Pleasant

30 Jul 2026

Wendolyn

The toilet in the room was not working

2/10

Poor

23 Jul 2026

Paula

Poorly maintained. Smelled like smoke to where your throat hurt. AC did not cool. Smoke alarm and Carbon monoxide alarms were beeping needing batteries. It needs serious attention.

6/10

Pleasant

22 Jul 2026

Mark

Front desk was incredibly accommodating for a lot of flights that were canceled. Appreciated having a room to sleep in, which was perfectly acceptable for the price charged. The only negative I have is the swing bar security door lock had been forcibly broken off my door so I had no way to feel totally safe in my room and around 2 AM I heard someone nearby banging on a door and saying “Boston Police…open the door”.

10/10

Exceptional

18 Jul 2026

James

Nice room layout

Pet

2/10

Poor

15 Jul 2026

Pritesh

Very disappointing stay. The room was not clean, and the toilet was dirty when I checked in. I reported the issue to the front desk, and they moved me to another room, but this should not have happened in the first place.

The check-in process took a long time, and the staff was not very friendly or helpful. Another major disappointment was that the hotel advertised breakfast on its website, but no breakfast was provided during my stay.

Overall, the cleanliness, service, and misleading information about breakfast made this a poor experience. I would not recommend staying here

Business

6/10

Pleasant

10 Jul 2026

XXX

Breakfast mentioned but there was just coffee and muffins at front desk. Rude staff! Charged extra for breakfast .

Family_with_children

2/10

Poor

06 Jul 2026

Edward

Arrived and checked in on 06/21/2026. I was traveling for work and was staying until 07/03/2026. Parking was not an issue. It was late and didn't pay too much attention to the room until the next morning. The towels in the room were stained with what? I have no idea. Plumbing wise there were no pop-ups for the drains in the bathroom sink nor tub. The room does have a full-size refrigerator with a broken ice maker, a 2-burner cooktop but No utensils of any type. Monday morning on 06/22 I had made an inquiry about how often the rooms were cleaned since I would be both working from an office and my room. I was told that there is no housekeeping service that I would have to bring down my things such as towels, wash cloths and bedding to be counted and replenished if I wanted them changed. As for the ice maker? I was told that they are all non-functional and the property does not have an ice machine. I had to ask for things like utensils, dishes, coffee maker, pots and pans, that is when you can find someone at the front desk. Now let's talk about the free Wi-Fi. It was pretty much nonexistent.! I was told to call their provider. The Tech on the phone tried his best. He was blaming the hotel, the hotel said it is the provider's issue. Needless to say, I went for two weeks without Wi-Fi service. The BEST Day of my Stay was when I checked out..!

Self

6/10

Pleasant

03 Jun 2026

Robert

This place is not really the newest or freshest, and at about $100 a night, was overpriced to my dinosaur way of thinking -- but they are exploiting the overpriced nature of the metro Boston hotel market. One thing that was annoying was that the shower was only lukewarm-mildly warm.

Self

6/10

Pleasant

01 Jun 2026

Frances

There were cosmetic blemishes, i.e., chipped paint, ravelings on the carpet, and unfinished-looking repairs. The toilet was broken --the tank filled up sometimes but there was a poor seal with the flapper and the water leaked out. You had to flip the lever and let the tank fill up to flush it. The breakfast was really just coffee, tea, and cocoa, with some instant oatmeal available. The room was spacious and well lit, the heat worked, the bed was comfortable.

Self

4/10

Poor

31 May 2026

Fletcher

This hotel is very depressing. Harsh lighting, bad smell in room. Lost electricity in middle of night (weather related, not hotel's fault) and microwave wouldn't stop beeping for over an hour.

Self

8/10

Excellent

30 May 2026

Robert

Bare bones lodging. Staff try hard, but there is only so much they can do.

Self

10/10

Exceptional

30 May 2026

George

Beds very comfortable rooms very clean many choices of breakfast overall I would give a rating of 5

Friends

10/10

Exceptional

30 May 2026

Anthony

Ty

8/10

Excellent

19 May 2026

Brett

Older hotel that is undergoing some refresh of somer rooms.

Partner

4/10

Poor

18 May 2026

Gil

Vanity was broken, not enough shampoo and soap, smell bad inside

Self

2/10

Poor

17 May 2026

Charles

Woman at front desk was lovely and helped us check in no problem. Got to room and realized shower was disgusting, marked up and in bad shape. After going out and returning to room later that night, we pulled out the bed from the pull out couch and it had stains resembling throw up, feces, unknown liquids and other things not only on the sheets but stained into the actual mattress. Spoke to Mike at the front desk who was very helpful and showed us 5 other rooms where they all had similar stains. He even went on his own to check 3 additional rooms that were in the same condition saying “He wouldn’t sleep in a room like that either.” My friend and I decided to find another place to stay and left at 1:30 in the morning that night. Mike said he would cancel the rest of the nights since we had paid for a 3 night stay. Turns out it was never canceled and I was charged for the entire stay. All in all, place was disgusting, not well maintained, has bugs in the vending machine snack room and clearly staff is misinformed on how to cancel a stay when the guests no longer stay at the premises. Recommend not staying no matter how cheap or affordable the price seems. Stay anywhere else! Will not be back or giving them my money at any other locations as well.

Friends

2/10

Poor

17 May 2026

Nicholas

No staff, dirty rooms, dirty sheets, smelly hallways, misleading breakfast

Partner

2/10

Poor

14 Apr 2026

LORI

I didn’t stay because my reservation was not honored. I had to find another hotel to stay in.

2/10

Poor

08 Apr 2026

Eric

Arrived on Friday afternoon, receptionist was rude. The bulding entrance is cramped and the hotel lobby area is small. I stayed on the third floor; there are 2 big trash bins right next to the elevator and there a lot of trashes outside the trash bin.
The furnitures in my room are in subpar condition. In the kitchen one of the cabinet drawer is missing. In the desk the drawer bottem panel is not secured making the drawer unusable. The sofa bed is of 2 different type of materials and colors, the back cushions are fabric and the rest is vinyl, looks like it's some kind of repair work went awry.
The AC unit did not work . I informed the front desk about the inoperable unit on Satutday, and I was told there is no building maintenance available on the weekend, and I'll need to wait until Monday.
Monday came and went, nobody came, AC not working.
Tuesday came and went, nobody came, AC still not working.
I checked out on Wednesday.

Family_with_children

2/10

Poor

23 Mar 2026

Fahad

Very bad experience first time with this kind name hotel, we did for family stay but it wasn’t clean , weird, smell everywhere too much noise come from other rooms , it was look like a very cheap motel such a bad experience for 2 nights , especially when you pay standard price for those kind of hotels .
Parking was ok
Breakfast was very cheap quality
Carpet smells,
Room wasn’t clean as they show in pictures
So long story short it’s not the place where you can stay with the family and kids .

Family_with_children

2/10

Poor

22 Mar 2026

Jonah

Horrible hotel, have nothing good to say about it. Everything in the room was super outdated and poorly cleaned. Definitely a lot of homeless and drug addicts staying here. Do not bring your family here.

Friends_and_family Family

2/10

Poor

13 Mar 2026

Eric

One of the worst stays...smears on the walls, ants, broken items in the room and key cards stipped working 4 times.

Self

6/10

Pleasant

11 Mar 2026

Rachel

Property has failed to resolve a double-charge for an extra (3rd) night, does not return phone calls, does not reply on the Hotels.com website property contact feature. It’s been more than 10 days. The ESA 800 number has been zero help. Also - Breakfast is limited - just pre-packaged muffins and granola bars. Renovations were underway, so the first floor room I requested could not be fulfilled. Good safety on stairwells however.

Friends_and_family Friends

6/10

Pleasant

28 Feb 2026

Erin

Room was nice. House keeping did a great job and were always willing to get us whatever we needed or were out of. The majority of the staff were exceptional. They were doing renovations so that hindered on a few things like room bookings being messed up and the laundry room losing power to dryers several times IN THE MIDDLE of driving clothes

Friends_and_family Friends

2/10

Poor

22 Jan 2026

Kvass

Every room they gave me had holes in the walls improperly closing doors and can tell the rooms haven’t been properly cleaned (spider webs around the toilet room smells like old people/previous person in it . mold in the refrigerators one room had a hole in the ceiling in the bathroom shower not even big enough for a small 5’3 petite person which would explain why all their bathroom walls have holes in them and the people at the front desk at night will steal your orders on camera and refuse to show the tapes This place is not worth the price this place is a dump and the vending machines are over priced $4 for a can soda is robbery $5 for a bottle of water is insane I will not book again or recommend it to anyone

10/10

Exceptional

19 Jan 2026

Yeisha

Everything was great

Business_and_leisure Partner

2/10

Poor

17 Jan 2026

Sharon

Never used the AC. Room was filthy and there were sketchy people around the property

Partner

10/10

Exceptional

16 Jan 2026

Luis

Staff very courteous....oom clean but some cosmetic repairs could be made

6/10

Pleasant

15 Jan 2026

mary

Yes, that air conditioner was fine and the packing was also fine. The only thing that I was very concerned about and very upset was the TV did not work correctly. I thought it was just the batteries, but it ended up being something wrong with the TV.

Leisure Self

10/10

Exceptional

03 Jan 2026

Yeisha

N/A

Business_and_leisure Partner

10/10

Exceptional

01 Jan 2026

Shield

Waited 20 min to check in

Leisure Self

2/10

Poor

01 Jan 2026

Kellie

I need to cancel

10/10

Exceptional

28 Dec 2025

Yeisha

It was very peaceful i enjoyed my stay.

Leisure Partner

10/10

Exceptional

23 Dec 2025

Janice

When I first arrived; I had the worst room. I stayed there for two days until they had changed it. The second room was much better, but the refrigerator and radiator were very loud; I could hardly hear the television. Also, the room was very small.

Self

10/10

Exceptional

17 Dec 2025

Michael

Room is in great shape. Whole stagf has been beyond helpful so far

Business Self

10/10

Exceptional

14 Dec 2025

Dany

Very good

8/10

Excellent

05 Dec 2025

azmila

I wanted to share my feedback regarding my stay. I am very happy with the accommodation, and all associates have been extremely helpful throughout my time here.

I initially booked a studio apartment, and the stove was not functioning properly. I reported the issue, and the associate addressed it promptly and professionally.

The environment has been peaceful and comfortable, and my family and I truly had a pleasant stay.

Thank you for the excellent service and support.

Friends_and_family Family

2/10

Poor

01 Dec 2025

VIRAT

SCAM

10/10

Exceptional

17 Nov 2025

Jacalynn

Excellent experience with staff. The staff is professional kind and empathic. I’m grateful to be staying here for a week.

Self

2/10

Poor

10 Nov 2025

kasandra

Don't book here! This hotel is so unprofessional. I was flying into Boston for my sister's wedding, traveling solo. I booked three nights. My flights were delayed 12 hours and it was nearly impossible to get anyone in the phone to let them know I'd be late. My mother finally got through to someone and let a man named Michael know my flight was delayed. He said he would make sure to check me in ahead of time so I'd still have a room when I eventually got there. I arrived at 10am on Friday morning, hoping to check in for my last 2 nights. After 36 house of traveling I was told there was not a room for me, the reservation was canceled. I even named dropped the man from the phone the night before, the cranky woman at the front desk just shrugged and said to call hotels.com to try for a refund. I am now trying to recieve said refund but hotels.com can't seem to connect with anyine at the hotel. I ended up staying at the 4 points sheraton up the road, they had friendly service and a decent breakfast

Friends_and_family Family

8/10

Excellent

09 Nov 2025

Daniele

Good

4/10

Poor

09 Nov 2025

Victor

The carpet was so duty the blanket ☹️🤮

10/10

Exceptional

03 Nov 2025

Badia

Clean room, friendly staff, nice area.

Leisure Family

6/10

Pleasant

28 Oct 2025

Darin

Pull out couch had mold in it.

Leisure Family

2/10

Poor

26 Oct 2025

Tina

Terrible

Leisure Family

6/10

Pleasant

20 Oct 2025

Ryan

Room was run down and dingy

4/10

Poor

19 Oct 2025

Aaliyah

The staff were really nice and helpful. The room smelled terrible the entire time and the hallway reeked of marijuana. There were black stains on the lamps and sheets. The hotels location was good and staff was really helpful.

Leisure Partner

10/10

Exceptional

18 Oct 2025

Yaideliz

Good stay!

2/10

Poor

13 Oct 2025

Enriqueta

This place was awful and I’m glad my friends and I only stayed for 1 night. As soon as we arrived, we were told we had the last two rooms and that there were 6 other reservations that hadn’t checked in yet- meaning they gave these reservations away to walk ins. The person right behind us was one of those people. We later saw a family with children who were also out of luck. When we went to our seperate rooms, they were also in poor condition. Mine had a non working dishwasher with no signage indicating such so it leaked but I managed to catch it asap and clean it. My friends didn’t have one at all. They also have a kitchenette in the rooms but no sponges or dish soap provided to hand wash anything nor cutting board for food prep. The kitchen kit you are given is 1 place setting per person and you must request extras like a coffee maker. My friend’s had a bed that caved in the middle with an already bent supper beam so they took turns sleeping on the sofa bed. My room had two electrical switches that fully came off when I tried to turn on the mounted hair dryer and plug in my phone charger in another outlet. There were clear repairs done on the walls with white spackle on areas that stood out against the beige and navy blue walls. These should have been painted over to match the rest of the wall color. There was also non working WiFi that front desk didn’t resolve despite me calling and confirming they could easily fix it- they never did. Our money should be refunded.

Leisure Friends

4/10

Poor

13 Oct 2025

Emma

Noisy people everywhere, the rooms aren’t soundproof whatsoever, no peace. Fire alarms went off twice. Our room smelled like old food and it was like that all 5 days we were there. Staff all acted like they hated their lives. Honestly one of the worst hotels we’ve been at.

Leisure Partner

8/10

Excellent

13 Oct 2025

Christopher

Fairly dated and shopworn room but clean. One lamp missing a bulb. Quiet and convenient location.

Partner

6/10

Pleasant

11 Oct 2025

Brian

Definitely on need of updating and definitely more of a residential place than a hotel. Just needed one night but ones super busy October weekend anything closer to Salem (all the tourists in October) or closer to Boston (Head of the Charles Regatta) were significantly more expensive. This also happened to be next to the Baldwin Bar in Szechuan Garden which is a phenomenal bar upstairs and amazing Chinese food down.

Super-slow check-in with a front desk clerk that barely spoke (barely spoke English?). Elevator was out of order. Clerk walked us up to our room on the third floor (weird). Stood by as we went to unlock and enter our room. Our keys didn’t work - and seemingly expecting that, he had his master key out and let us in that way.

Room was stark and blah. Vinyl “hard wood” floors, stark white sheets and comforter. 3 pillows on bed. Ugly vinyl(?) couch. Dim and harsh lighting. Seemed like it was decorated and furnished to be easy to hose down for a cleaning…

Partner

2/10

Poor

11 Oct 2025

glaucia

Room had horrible odor. Duty bed sheets and covers. I had to leave early after only one night due to poor conditions

Business Family

10/10

Exceptional

09 Oct 2025

Nya

Great service the minute we walked in

10/10

Exceptional

06 Oct 2025

Yaideliz

Great hotel!

10/10

Exceptional

24 Sep 2025

Nicole

Room was amazing clean! Kyle made me feel welcomed on my first night even brought me coffee make an toaster so that i could make a late dinner. Plentiful parking they are in the middle of resurfacing wasnt a hassle for me at all. Stop an Shop basically across then CVS, Dunks, Mobil an convenient store all in walking distance

Self

2/10

Poor

23 Sep 2025

Michelle

Room was horrible, stains on floor
Hallway smelt like weed
People arguing in their rooms
Just a horrible experience
And will not be back

6/10

Pleasant

23 Sep 2025

Emilia

Ok

Business_and_leisure Partner

6/10

Pleasant

23 Sep 2025

Emilia

Ok

Business_and_leisure Partner

8/10

Excellent

23 Sep 2025

Emilia

Ok

Business_and_leisure Partner

4/10

Poor

15 Sep 2025

scott

The place is in very poor condition missing cabinet doors and doors hanging off of the kitchen area. Carpets were filthy overall generally needs a complete redo.

Business

10/10

Exceptional

14 Aug 2025

Michael

Hl

8/10

Excellent

11 Aug 2025

Karian

This was a good property.

2/10

Poor

07 Aug 2025

DANIELLE

Outdated property with horrible cigarette smell. Just pick somewhere else. We left after a short 8 hr stay.

Friends_and_family Family

10/10

Exceptional

29 Jul 2025

Jean

Nice

10/10

Exceptional

25 Jul 2025

Paul

Quick and easy check in/out.

Leisure Self

4/10

Poor

24 Jul 2025

David

When we got there Kyle treated us and pointed out to the right direction for our room unfortunately the room he put on is in was smells moldy it was no remote control the bathroom door would not shut we had come stains on your sheets when you have a poor air conditioner we had no place no parts no pants but on the left side of it all I'll did something different when she was much nicer completely horrible it's

Business Family

8/10

Excellent

13 Jul 2025

Cullen

Not bad but the place could be better

Great experience. The olace was quirky and definitely a bit run down. The card key machine was broken so the frint deak attendamt had to let us into our room. The inner security lock was broken also. Somehow though we had a great sleep and the HVAC ran at perfect temp

Friends_and_family Family

2/10

Poor

12 Jul 2025

Ben

Hotel room was left cracked open and was dirty with personal effects everywhere

Leisure Family

2/10

Poor

11 Jul 2025

Reza

It was a major disappointment. The hallways reeked of a strong, musty odor that hit you as soon as you stepped off the elevator. It was honestly nauseating and made the whole place feel unkept.

Things only got worse when I entered the room. It was clearly not cleaned properly—there were stains on the carpet and bedding , furniture was beat up and the bathroom looked like it hadn’t been thoroughly cleaned in a while. I even found leftover trash in one of the drawers, which was completely unacceptable.

This hotel is in serious need of better maintenance and cleaning staff. I expected a basic level of cleanliness and comfort, and this stay didn’t come close. I won’t be returning, and I wouldn’t recommend it to anyone.

Business Self

6/10

Pleasant

01 Jul 2025

John

Place smelled of smoke. Stoves are pretty old and tubs are rusty

Leisure Self

8/10

Excellent

01 Jul 2025

Denise

Property needs cleaning.

Leisure Self

8/10

Excellent

01 Jul 2025

Lindsay

Would be better if it didn't smell like smoke

The price was good and it was very close to the highway. The guy at the front desk was helpful and nice. The lobby smelled strongly of cigarette smoke, and the room we stayed in also smelled like smoke, but more faintly. Someone was screaming briefly in the middle of the night, which was not ideal, but at least it didn't last long. The bed was comfortable. Advertising free breakfast was a bit misleading, as it was really just snacks to go and tea and coffee.

Business Family

2/10

Poor

20 Jun 2025

Barry

the stay at this hotel was less than desirable. The room didn’t have an outlet cover, there was a wasp in the room a hole in the wall, no remote to the tv and upson pulling back the sheets to the queen bed they were stained and dirty. Went to the front desk, for which the guy very nice and accommodating , we as paying customers changed the sheets in order to sleep. The hallways were filled with the smell of weed at night and in the morning . It was probably the worst stay we have had and we often stay in hotels. Not sure if it was this specific hotel or the chain is just terrible, but as a paying customer it was disgusting to sleep in. Not to mention the 2am-3am bass from the cars out in the parking lot then drag racing down the road to top it off.

Business

2/10

Poor

19 Jun 2025

Verified traveler

This was probably the worst hotel I have ever stayed in my 71 years of life. The carpet was old, stained, and dirty. There was no real breakfast in the morning. Shouting and other noise permeated the walls throughout the night. My bed had clean sheets and the bathroom was clean with one set of clean towels. There are no utensils, drinking glasses or plastic cups, no pots or pans. There was no bottled water or other sundry items to buy. There were a number of people with looks of consternation in the hallways deciding whether to stay in their room or not. The manager on duty had his hands full. There was no visible cleaning service and I know my room wasn’t touched in the four night nights I stayed. I thought I heard gunfire one night.

Business Self

4/10

Poor

16 Jun 2025

Amanda

They would not provide any extra pillows even though there were not enough in the room for the amount of guests

Business

8/10

Excellent

16 Jun 2025

Robert Alden

in overall is ok - workable

2/10

Poor

10 Jun 2025

Denis

My room was okay except for cracks in the door and blood staining on the floor in the bathroom. Also, I was awakened at 2:45 am by screaming, doors slamming, and walls shaking. When I finally felt safe enough to leave the room at 4:00 am, police were in the lobby and the hotel manager apologized since all the commotion was going on in the room next to mine. I would never recommend this location to anyone and will not stay here again.

4/10

Poor

22 May 2025

Michael

Rooms need work

The room was old, had an unpainted repaired area on the wall, substandard TV set up and TV and outdated furnishings. The \"grab and Go\" breakfast was really terrible; better not to offer anything than to offer something lame.

Friends_and_family Friends

2/10

Poor

20 May 2025

Ryan

The room was not clean

10/10

Exceptional

16 May 2025

nestor

Dirty location, they have a small kitchen with no pans, or utensils. The bathroom was dirty. The previous guess left a half bitten sandwich in The refrigerator which the housekeeping didn't clean. The amenities had a rotten smell.

Business Self

2/10

Poor

09 May 2025

Verified traveler

Not It

Needed a couple days for a solo getaway. Check in was easy and the guy at the front desk was super friendly. When I got to the room there was a real strong musty smell that wouldn't leave no matter what I did including opening the window. Other than the smell the room was fine until the 2nd day. I had dropped my phone and thought it went under the bed. When I looked under there I found a pair of men's boxers and a used condom (which I did take pictures of that are timestamped). I immediately grabbed my stuff and went down to the front desk to check out. The woman at the front was super friendly and was shocked at what I told her I found. She completely understood why I wanted to check out early and told me that it was unacceptable and that she will be speaking with the cleaners regarding this. I will be requesting a refund for the stay and unfortunately will not be staying here again.

Self

6/10

Pleasant

07 May 2025

Justin

The hotel was a bit messy things were broken and pull out beds were not up to par...

Business Family

2/10

Poor

05 May 2025

Jason

Mice

My stay at this hotel was bad. The reason it was bed, was that my room had mice in it, I left a big of chips out on a table, and when I went to bed, I could here something making noise. I got up a few times to check it out. Did not find anything, till the next morning. Where I found the big of chips was eaten though, and mice droppings. I notified the manager on duty all the said is they would put in a work order. Also there pull out coah did not have any sheets on it and the mattress was dirty. Ask for a refund but they said no. Would not recommend to stay here again

Partner

2/10

Poor

28 Apr 2025

Arlene

The worst we have ever stayed in!

I booked this extended stay because we were going to stay the night and wanted to cook our meals instead of spending more $ on food.We brought our food to cook only to find out you had ran out of cookware and plates and eating utensils. We were forced to go out and purchase a set of cheap pots and silverware so we can cook our food. Then time take a shower the shower is so dirty it has a brown rim around it the wall in the shower had brown stains also. Oh and 1 of the burners in the stove didn’t my work so we had to cook on 1 burner! We get up to check in the morning and the bad smell hit us. In the face when walked out the rm! It was disgusting I would never stay here again! Oh and they had rodent boxes on each floor! How can you have 100 extended stay rms with kitchenettes and not enough cookware?

Partner

6/10

Pleasant

23 Apr 2025

Emilia

Hard to cook in the two burner electric stove.
2nd floor hallway smells badly.
Off and on jumping/stomping around from above every day….complained twice, no better after those.

10/10

Exceptional

21 Apr 2025

Hem

Awesome

10/10

Exceptional

18 Apr 2025

Ameil

Would not recommend

6/10

Pleasant

16 Apr 2025

John

Staff was attentive. Cleaners good. Roomappliances needed attention /maintenance.

Business Self

6/10

Pleasant

15 Apr 2025

John

Room was tired. I left a note.

4/10

Poor

12 Apr 2025

Kelly

The floors needed to be vacuumed, swept, and mopped. Just filthy. They advertised breakfast included, however they were misleading by not saying it was a 'continental' breakfast. Breakfast is usually a deciding factor when I book hotel stays.

Leisure Friends

2/10

Poor

04 Apr 2025

steven

No one was at the front desk when I went to sign in. It took about 30 minutes for staff to show up. Regulars of the hotel said it’s like this all of the time. Ridiculous

Business

2/10

Poor

03 Apr 2025

Verified traveler

Would
Never stay there saw the room and instantly checked out

4/10

Poor

19 Mar 2025

Masashi

Bathroom was broken / They could not fix or change room

Business Self

2/10

Poor

16 Mar 2025

Yasuhiro

Key making machine was broken and we were without the room key for a few hours.
And toilet was broken for a night and we could not use it and the hotel staff would not give me a good enough room for a horrible experience ‼️. Although a different front desk staff gave me about $25 refund next day ONLY ⁉️

Business Partner

2/10

Poor

16 Mar 2025

Donnamarie

The woman at the front was very nice on check in. The stars at 3 is way off this place is a dump the room was so dirty I couldn’t sleep and left in the middle of the night their was hair all over the linen the towels were all stained and gross. There was no shampoo and conditioner it was just disgusting. All of the kitchen items have to be asked for at the front desk like plates cups silverware. The fridge was so loud should be replaced. People also may be living here the hallway smelled of all kinds of cooking at 9pm.

Leisure Partner

2/10

Poor

15 Mar 2025

Helaine

there was only one person working at the hotel, the room keys did not work and anytime we left the room. We would have to go to the front desk to have her let us in the room so we decided not to stay. The rooms were very, very, very dirty and it was very unsafe so so we didn’t stay and it was very uncomfortable

Business Self

4/10

Poor

15 Mar 2025

Scott

Smells like pot everywhere. All wall decorations missing, just empty hooks on the wall. Paid for a king, got a queen. Not a real breakfast. Just a grab and go, no seating. Cabinets in kitchen area broken and missing doors. No remote for TV.

Leisure Partner

2/10

Poor

15 Mar 2025

Whitney

Check in took 20 mins. 1 worker and she has to walk everyone to their rooms individually because the key card system is down and she can’t get ahold of corporate to fix the issue. Rooms are ran down and filthy.

Leisure Partner