European Hostel

4/10

Poor

13 Feb 2026

Abimael

I traveled to several places between San Fran and San Jose. For the price and after experiencing staying In several places Id say this was a poor experience, witnessed people getting kicked out, and several others having strong arguments, all with the same guy at the front desk. From what I learned about this place, it’s a family business, PRIVATE PROPERTY and they reserve the right to refuse service to anyone at their discretion, In my experience and opinion it can put the traveler at a strict and though spot should you have a problem with the staff(owner). I had difficulty for failing to read all the rules and regulations, SPECIALLY the ones about them having an age limit of 30 years old and under, note for private rooms they said it was ok which I had a reservation for the day I arrived one night only and a private room for later that week from feb 2nd-8th, unfortunately my roommate got delayed and arrived after midnight, I checked In first at 3pm so I was already there, alerted front desk around 8pm, the response to the situation was that “she would have to find another place to sleep and come back the next day to check In at 3pm” that statement alone and the way it was said set the tone for how the conversation went, after trying to reason with the guy I just had to say “ok, thank you” and walk away, all of that for him to text me afterwards and now typing In a more professional manner that the case would be reviewed and she could stay. Nobody seemed happy there.

Business

10/10

Exceptional

23 Jan 2026

Christian Vinas

⭐⭐⭐⭐⭐ Outstanding Stay at The European Hostel – Thanks to Nick!

I had an amazing stay at The European Hostel in San Francisco, and honestly, everything exceeded my expectations. The rooms were spotlessly clean, the atmosphere was welcoming and calm, and the location is super convenient for getting around the city.

What truly made the experience exceptional, though, was the front desk staff—especially Nick. From the moment I arrived, Nick was professional, kind, and incredibly helpful. He went above and beyond to make sure I felt comfortable, answered every question with patience, and handled everything smoothly and efficiently. You can tell he genuinely cares about guests and takes pride in his work.

It’s rare to find someone who combines warm hospitality, clear communication, and true professionalism the way Nick does. He really sets the standard and makes the hostel feel like a safe, friendly home rather than just a place to sleep.

If you’re looking for a clean, well-run hostel with outstanding customer service, The European Hostel is the place to stay—and Nick at the front desk is a huge reason why. Highly recommended, and I would absolutely stay here again!

Leisure Self

2/10

Poor

01 Jan 2026

Ye

⚠️ DEATH THREAT: MANAGER THREATENED TO SHOOT ME & CLAIMED \"POLICE KNOW HIM\"!
Review Content:
DANGER! THIS HOSTEL IS RUN BY CRIMINALS. DO NOT STAY HERE.
1. ASSAULT, GUN THREAT & INTIMIDATION (The Incident):
On New Year's Eve, I returned soaking wet from the rain and used the laundry machine because no staff was present. The manager appeared and immediately became violent.
• Physical Assault: He pushed and shoved me physically and threw my wet clothes on the dirty floor.
• Death Threat: When I tried to explain, HE THREATENED TO SHOOT ME.
• Corruption/Intimidation: He threatened to call the police. When I stood my ground and told him, \"Please call them,\" he bragged, \"The police know me,\" implying he has local connections and is above the law.
He then kicked me out into the heavy rain in the middle of the night. I was terrified for my life and powerless against his threats.
2. Theft & Scam:
He refused to refund my remaining nights and kept my $20 cash deposit. They force you to pay cash (against platform rules) and refuse to return it if you have an early flight.
3. Health Hazards:
The place is filthy. The toilet seat wipes off black with grime. Sheets have holes, and bed handles are broken/missing screws.
Summary:
This man is violent, claims to be above the police, and threatens guests with guns. Hotels.com should ban this place immediately.

Self

2/10

Poor

31 Dec 2025

Brandon

Really bad experience. First, the check-in time was 10:00 AM - 10:00 PM, we already confirmed we will be there before 10:00 PM but the staff kept on reminding and disturbing us in uncomfortable tone. We ended up being there at 9:30 PM to check-in and the Indian guy didn’t let us get the room because we are not enough 21 while we just followed what Expedia said (minimum check-in age is 18 years old). He was threatening us that

6/10

Pleasant

22 Dec 2025

Gabriel

It was pretty dirty, but fine for the price

6/10

Pleasant

10 Nov 2025

Samantha

Our stay was nice, We have stayed here a few times. When we stay here we get a one bed private room with shared bathroom. We love that there is a full kitchen for us to use, we enjoy being able to make our own meals. The room is a little on the small side and is literally just a bed in a room with no other furnishings, no table or tv.... Just a bed and a window that is located inside the building and across from another rooms window. The bathroom is nice and typically clean with plenty of hot water. The gentleman in the office is very nice. BE SURE TO READ THE INFORMATION THEY SEND YOU! CHECK OUT IS 10 AM SHARP! Also they require a $20 cash deposit for the rooms key card, don't loose the card, and you get your deposit back when you check out.

Leisure Family_with_children

10/10

Exceptional

29 Oct 2025

Christian Vinas

🌟 A Wonderful Stay at The European Hostel, San Francisco! 🌟

From check-in to check-out, everything about my stay at The European Hostel was simply amazing. The place was spotless — clean rooms, fresh linens, and tidy common spaces that made me feel right at home. The atmosphere was cozy and welcoming, perfect for travelers who appreciate both comfort and convenience.

But what truly made my stay unforgettable was the incredible staff, especially Nick at the front desk. Nick is the heart of this hostel — always greeting guests with a genuine smile and an attitude full of positivity. He goes above and beyond to help everyone, whether it’s sharing local tips, ensuring a smooth check-in, or simply checking in to make sure guests are happy and comfortable. His kindness and professionalism truly stand out and make this hostel feel more like a community than just a place to stay.

The amenities were great too — fast Wi-Fi, a well-equipped kitchen, secure entry, and a rooftop area that gives a cool city vibe. The location couldn’t be better, just a short walk from public transportation, shops, and downtown attractions.

If you’re visiting San Francisco and want a clean, safe, and friendly place with an amazing team, The European Hostel is the perfect choice.

⭐️⭐️⭐️⭐️⭐️
Thank you, Nick and the entire team, for making my stay so memorable!

Business_and_leisure Self

10/10

Exceptional

29 Oct 2025

Frances

The room was absolutely spotless. Stunning!

I felt very safe in the neighborhood.

Would absolutely stay there again!

Self

10/10

Exceptional

14 Oct 2025

Christian Vinas

⭐⭐⭐⭐⭐ Outstanding Stay – Special Thanks to Nick at The European Hostel

I had an amazing experience at The European Hostel in San Francisco, and I want to give a special mention to Nick at the front desk. From the moment I arrived, Nick greeted me with genuine warmth and professionalism. He doesn’t just do his job—he goes above and beyond to make every guest feel comfortable, safe, and welcome.

Nick is always available to help with anything—local tips, quick check-ins even late night, special arrangements, or just a friendly conversation after a long travel day. His positive energy truly sets the tone for the entire hostel. You can feel that he cares about people, not just reservations, and that makes a huge difference.

The hostel has a great community vibe, and Nick plays a big role in that. He manages everything smoothly and with a smile, even when things get busy. It’s rare to find someone who combines professional efficiency with kindness and personal attention, but Nick does exactly that.

If you’re staying in San Francisco and want a budget-friendly place with a human touch and staff who actually care, I highly recommend this hostel—especially because of the outstanding service provided by Nick. His hospitality made my stay memorable.

Leisure Self

10/10

Exceptional

14 Oct 2025

Miguel

Great place not gonna lie and I’ve learned my lesson on reading reviews but the that runa this place even tho he did exactly what the reviews say he did let me stay and was somewhat of understanding. Like I said not a bad place to stay. It was kept clean and the surrounding area even tho it has its troubles not a terrible area just make sure you are not alone and/or don’t bother anyone.

Business_and_leisure Self

10/10

Exceptional

08 Oct 2025

David

This youth hostel has a low rating but I've stayed more than 7 nights without any issues. Its centrally located and I always have a clean bed to sleep in. The manager is super nice and knows the area well. Always have some cash as he does charge a refundable cash deposit.

Business_and_leisure Self

2/10

Poor

02 Sep 2025

Skye

Rude guy runs the place. Weird vibe. Dirty place. Homeless outside the door all day and night

Self

2/10

Poor

30 Aug 2025

Benjamin

Manager was extremely rude, when I went to check out and give the key back he physically blocked me and started yelling at me and told me I had to wait for him to review security footage to make sure I had not taken a pair of his disgusting sheets, which I pointed at were on the floor in front of him. The disgusting hotel is only rivaled by the rudeness of the manager.

Self

8/10

Excellent

29 Aug 2025

Miguel

It was good for the price, clean and quiet.

2/10

Poor

19 Aug 2025

Tayeb

Disgusting place smells and looks like it hasn’t been cleaned since it was built over 100 years ago. It reeks of smoke and indian food. The walls have holes and are dirty and scratched. The bathroom are a messy and have poop on the walls. Ironic since he never stops mentioning that this is his property and that we need to keep everything looking good. Customer service is horrible. The owner is so full of himself and whenever you try to point something his excuse is always that they’re not or that the building is old. Also terrible area homeless crackheads everywhere and it never feels safe.

Leisure Self

6/10

Pleasant

15 Aug 2025

Rosita

The European Hostile is okay. It's average. A Meh if maybe. It's quiet and I got some good sleep. However the bathrooms need a lot of work. If one shower doesn't have hot water then you have to go into another shower that has hot water, problems with the light staying on, and a overflowing waste basket.

No this place isn't big and fancy but it's a hole in wall place where it's quiet as soon as you get inside and place to get some sleep. It's worth its salt.

Leisure Self

4/10

Poor

13 Aug 2025

Ariel

The

2/10

Poor

10 Aug 2025

Evan

A Car got broken into outside, crackheads in the street, unfriendly staff,

10/10

Exceptional

09 Aug 2025

Nick

I had a very good experience at The European Hostel and would like to appreciate both the front desk and the day and night cleaning staff. They work hard every day to keep the place as clean and comfortable as possible for all guests.

I’ve seen some reviews saying the hostel is “smelly” or “dirty.” Yes, sometimes you might notice this—but it’s important to understand why. This is an economical shared hostel, and you’re sharing a room with 4 or 6 other people. Many guests are travelers or people working from out of state, and sometimes they don’t have the time to do laundry or organize their belongings until their days off. The front desk manager reminds them multiple times to keep things tidy, but he can’t force them if they truly don’t have the time—he respects their situation.

At the end of the day, you’re paying around $25 per night, so you can’t expect 5-star hotel facilities. What you can expect is a safe, budget-friendly place to stay, with a management team that works hard to accommodate everyone and make the best of a shared living environment.

If you’re looking for a low-cost option in San Francisco with a team that genuinely cares for its guests, The European Hostel is a solid choice.

Leisure Self

10/10

Exceptional

09 Aug 2025

Nick

My stay at The European Hostel was an excellent experience, and I want to especially recognize the amazing staff and front desk service. The facilities are well-maintained, the beds are comfortable, and the common areas are welcoming with a great atmosphere.

One thing that really stood out to me was seeing the front desk manager, Nick, personally taking care of the property. If he notices something doesn’t look clean or comfortable, he doesn’t wait for someone else—he will sweep, mop, and tidy up the rooms and kitchen himself. His goal is always to make sure every guest feels good energy and a positive vibe during their stay.

Nick is always ready to assist guests with a smile, no matter how busy things get. Unfortunately, I also witnessed times when some guests disrespected him or even threatened him, simply because they didn’t want to follow the house rules. These are rules that keep a shared space clean, safe, and enjoyable for everyone. Sometimes people also leave bad reviews without realizing that they booked a shared facility with specific policies they agreed to before making a reservation.

It’s important to understand how much effort and hard work Nick puts in every single day. He treats the hostel like his own home and works tirelessly to keep it safe and comfortable for all. At the end of the day, he’s also human—he has feelings, and it’s natural for him to feel hurt when his dedication isn’t respected.

I truly appreciate the staff here, and I believe The Europea

Leisure Self

10/10

Exceptional

09 Aug 2025

Ben

My stay at The European Hostel was wonderful! From the moment I arrived, the front desk staff—especially Nick—made me feel welcome and at ease. He is incredibly attentive, professional, and always ready to help with any questions or concerns. I truly appreciated the way he handled situations fairly when some guests didn’t follow house rules, always making sure the environment stayed clean, safe, and comfortable for everyone. The rest of the staff were also friendly and kept the common areas tidy, creating a warm and positive atmosphere.

The beds were surprisingly comfortable, with fresh linens provided, and I had no trouble getting a good night’s sleep. The kitchen was equipped with everything needed for cooking your own meals, which is a great bonus for travelers who prefer homemade food. There are also plenty of nearby restaurants and cafés if you want to explore local flavors.

If you’re looking for a budget-friendly place with a great location, comfortable beds, and a staff that genuinely cares about your experience, The European Hostel is a fantastic choice!

Leisure Self

10/10

Exceptional

09 Aug 2025

Damian Maxwe

I had a great experience staying at The European Hostel, and I especially want to compliment Nick at the front desk. He is not only professional but also genuinely cares about the comfort and safety of every guest.

During my stay, I saw first-hand how he handles situations when some travelers don’t follow the house rules—especially in the kitchen. Unfortunately, a few guests left the kitchen messy, which gave others a chance to write negative reviews. But the truth is, these situations happen because of a few people who disregard shared space etiquette, not because of poor management. Nick always steps in to enforce the rules in a fair and respectful way, ensuring the hostel stays clean and welcoming for everyone.

Some people might speak negatively about him without understanding the bigger picture. But in reality, he often goes above and beyond—sometimes even outside of his job responsibilities—to make guests feel at home. He treats the hostel as if it’s his own home, working hard to keep it safe, clean, and positive for everyone.

To put it simply: if I came to your house and left a mess without following your rules, you wouldn’t be happy either. That’s why rules exist—so everyone can enjoy their stay. I truly appreciate the effort Nick puts into maintaining that balance.

If you’re a respectful traveler who values a clean, safe, and friendly environment, this is the place for you. And Nick is one of the reasons why it stays that way.

Leisure Self

10/10

Exceptional

09 Aug 2025

Baracey

⭐️⭐️⭐️⭐️⭐️ Outstanding Stay – Thanks to Nick!

I recently stayed at The European Hostel in San Francisco and had a wonderful experience. The location is very convenient, with easy access to public transportation and plenty of food options nearby—from quick bites to diverse international cuisines.

The beds were surprisingly comfortable, with fresh linens and supportive mattresses that made it easy to rest after a day of exploring the city. The rooms were kept tidy, and the common areas were clean and welcoming.

However, what truly made my stay exceptional was Nick at the front desk. From the moment I arrived, he went above and beyond to make me feel welcome. He is incredibly professional, friendly, and attentive—always ready to help with directions, recommendations, or any questions. You can tell he genuinely cares about the guests and runs the front desk with efficiency and warmth.

Nick’s positive attitude and willingness to go the extra mile made all the difference. Thanks to him, my check-in was smooth, and my stay felt safe and well taken care of. I can confidently say that Nick is a huge asset to this property, and his hospitality is one of the main reasons I’d come back.

Highly recommend this hostel—great location, comfortable beds, and an exceptional front desk experience thanks to Nick!

Business_and_leisure Self

2/10

Poor

08 Aug 2025

Verified traveler

SMELLY, DIRTY

2/10

Poor

06 Aug 2025

Kelera

If you don't mind about the smell of dirty carpet and stuffy room that doesn't have air circulation. Then you can try this Hostel. It's cheap but not clean.

Business_and_leisure Self

10/10

Exceptional

19 Jul 2025

Christian Vinas

5 Stars ⭐⭐⭐⭐⭐
Absolutely Amazing Staff – Especially Nick!

I had an incredible experience staying at The European Hostel in San Francisco! The location is convenient, the atmosphere is friendly, and the amenities are just what you need for a comfortable stay — but what truly made my visit exceptional was the staff, especially Nick.

From the moment I arrived, Nick went above and beyond to make sure I felt welcome and comfortable. He’s not just professional, but also genuinely kind, respectful, and always ready to help. Whether it was offering great local tips, helping with directions, or just checking in to make sure everything was okay, Nick made me feel more like a guest in someone’s home than just a traveler passing through.

It’s rare to find someone so dedicated, thoughtful, and efficient. His warm energy and positive attitude truly made a difference in my stay. If you’re looking for a place with a staff that cares, this is it — and Nick is the heart of it all.

Thank you, Nick and the entire European Hostel team! I’ll definitely be back.

Business_and_leisure Self

10/10

Exceptional

12 Jul 2025

Christian Vinas

I recently stayed at The European Hostel and had a great experience, especially thanks to the incredibly friendly and helpful staff. From the moment I arrived, they greeted me with a warm welcome and made me feel right at home. The front desk team was always ready to answer questions, give local tips, and assist with anything I needed during my stay.

Their positive attitude and genuine kindness really stood out—it made a big difference and created a comfortable, relaxed atmosphere throughout the hostel. Whether it was helping with directions, recommending places to eat, or simply having a nice chat, the staff truly went above and beyond.

If you’re looking for a budget-friendly place in San Francisco with a personal touch and amazing service, The European Hostel is a great choice. Highly recommended for solo travelers and backpackers who value a welcoming environment!

Business_and_leisure Self

10/10

Exceptional

06 Jul 2025

Ben

I had a pleasant stay at The European Hostel. The location is convenient—close to public transport and just a short walk from many popular attractions in San Francisco. The front desk staff, especially Nick, was incredibly helpful, welcoming, and attentive to guests' needs, creating a friendly and supportive atmosphere.

The rooms were clean and the facilities were well-maintained. The common areas, including the kitchen and lounge, were great for relaxing or connecting with other travelers. Housekeeping staff did a good job keeping everything tidy and fresh.

Overall, it's a great budget-friendly option for solo travelers or small groups looking for a centrally located hostel with a community vibe. I would definitely stay here again!

Leisure Self

8/10

Excellent

23 Jun 2025

Ryan

I didn’t know much about San Francisco when I booked this place, and I wasn’t aware that it is in an area called “the Tenderloin”, which is known to be one of the rougher areas. That being said, I had very little worry and no issues while I was there. This place was pretty much what I expected when I booked it; just a place for me to sleep. I booked a twin room to myself as I was over the age of 30 and it was all I needed. But know that the room is literally a twin bunk bud and that’s it. I would recommend a desk or a nightstand or something in there in the future. Would be nice, but I’m not complaining. My sheets were clean and I was comfortable, and that is all that matters.
Two recommendations I would make, other than a nightstand or something in the room, is a better cleaning in the shared bathrooms. I can tell they were serviced morning and night, but it would be beneficial to clean out the inside of the showers. They were pretty disgusting and stayed pretty gross the whole time I was there. Lastly, I think it would also be beneficial to vacuum the steps and steam clean them. They smell pretty bad.
Front desk employees were easy and friendly, and I greatly appreciate that. Kitchen had all I needed.
Overall, again, all I needed an expected. But a few considerations for the future would potentially give them a higher score, at least in my mind.

Leisure Self

10/10

Exceptional

31 May 2025

Ben

The staff is very friendly, especially Nick, who always goes above and beyond to fulfill any requests we have. The bathrooms and common areas are clean and well-maintained. Nick consistently ensures everything is in order and that house rules are followed. While some guests can be very rude to him, he always handles the situation in a calm and professional manner. His dedication and respectful approach make a big difference in the overall experience.

Business_and_leisure Self

10/10

Exceptional

29 May 2025

Fabricio

Good location!

Business_and_leisure Self

2/10

Poor

26 May 2025

kyle

Management was rude and a liar

Business_and_leisure Self

2/10

Poor

21 May 2025

Sanjeeva

Pictures were not same as what the single room provided. Overall, bad experience and despite I had made payment, checked out early.

Business Self

4/10

Poor

20 May 2025

Cyrus

I didn’t like the hotel.

Leisure Self

10/10

Exceptional

18 May 2025

Nick

Everything and we met new guest also

Leisure Self

2/10

Poor

14 May 2025

Karla

Awful

Staff and guests were all rude. The area did not feel safe. Worst experience I have ever had while traveling. I wouldn’t even recommend this to my worst enemy.

Self

2/10

Poor

13 May 2025

Elwin

Never again

2/10

Poor

09 May 2025

Zachary

Dont come here
. Its filthy

Leisure Self

10/10

Exceptional

04 May 2025

Nick

I had an absolutely amazing experience at The European Hostel! From the moment I arrived, I was warmly greeted by the friendly and professional staff who went above and beyond to make me feel welcome. The front desk team is knowledgeable, courteous, and genuinely cares about guests' comfort—Nikunj especially made the check-in smooth and gave great local tips!

The hostel is clean, secure, and well-maintained. The common areas are vibrant and great for meeting travelers from around the world. I loved relaxing on the rooftop terrace with beautiful views of the city!

What really stood out was the excellent service—whether I needed extra towels, help with my itinerary, or just a good conversation, the staff was always ready with a smile. The rooms are cozy and affordable, making it one of the best value stays in San Francisco.

If you're looking for a budget-friendly, centrally located, and welcoming place to stay, I highly recommend The European Hostel. I’ll definitely be back!

Leisure Self

10/10

Exceptional

02 May 2025

Nick

Everything no complain

Business_and_leisure Self

10/10

Exceptional

28 Apr 2025

Tumnee

The manager was helpful.

Leisure Self

4/10

Poor

14 Apr 2025

Christian

As stated earlier, I saw a mouse scurry across the lounge area while I was preparing a meal in the adjacent kitchen. I have a phobia with mice so it greatly startled me. Also, the owner was initially abrasive on the phone, not a good 1st impression.

Leisure Self

10/10

Exceptional

14 Apr 2025

Nikunj

I had a fantastic stay at The European Hostel in San Francisco! The atmosphere was welcoming, the location was convenient, and the vibe was perfect for travelers looking to explore the city on a budget.

What really made my stay memorable was the amazing staff – everyone was incredibly friendly, helpful, and always willing to go the extra mile to make guests feel at home. They truly care about creating a comfortable and safe environment for everyone.

A special shoutout to Nick, the Hostel Manager, whose leadership and dedication were clearly reflected in every corner of the hostel. Nick is professional, attentive, and always available with a warm smile and helpful advice. His local knowledge and calm, organized presence made everything smooth and stress-free. Whether it was helping with directions, recommending hidden gems, or just having a friendly chat – Nick made a real difference in the overall experience.

If you’re looking for a clean, affordable, and friendly place to stay in San Francisco, The European Hostel is a top choice. Highly recommended – I’ll definitely be back!

Business_and_leisure Self

10/10

Exceptional

07 Apr 2025

Christian Vinas

I had a wonderful stay at the hostel! The place is always clean, and the staff is incredibly friendly and helpful—always ready to assist whenever you reach out. I also had the chance to meet new guests and truly enjoyed my time here. I'm definitely planning to come back soon and even extend my stay next time.

A special shoutout to the manager, Nick! He’s one of the most dedicated and kind-hearted people I’ve met. He treats the hostel like his own home and goes above and beyond to ensure every guest is comfortable. He even steps in to clean and maintain the space himself, which is truly admirable. Nick is also very attentive to safety and house rules, making sure everyone respects the space and each other. Unfortunately, some guests don't always understand that a hostel has shared rules and responsibilities, but Nick handles those situations with professionalism and care.

Overall, I deeply respect Nick's efforts and the way he manages the hostel. He truly makes it feel like a welcoming and safe place for all. Highly recommended!

Business_and_leisure Self

10/10

Exceptional

23 Mar 2025

Christian Vinas

Everything

Business_and_leisure Self

8/10

Excellent

22 Mar 2025

Ryan

Cheap, Affordable, and Not a Compromise

It was a good stay.

I wouldn't recommend this for some who's used to a \"silver spoon\" lifestyle as this is the equivalent of crashing on a friend's couch for a couple of days; not so much personal space, there's always someone in the bathroom, and there is very little regard for your sleeping schedule.

Expect what you pay for, but if the low price was the appeal to begin with, then understand that it's not a compromise to your safety. I found the staff to be very dedicated to their job and that gave me some peace of mind. Moreover, just sitting in the lobby with a menagerie of people felt like the start menu of a Persona game. It's a vibe.

Finally, there are small lockers around if you'd prefer some added security and there are female only rooms if that was a concern of yours. The immediate area feels a bit shady - especially at night - but I'm also from Indiana and was just getting used to being in a big city.

But again, it was a good stay.

Self

6/10

Pleasant

08 Mar 2025

Derek

It was okay.

Leisure Self

4/10

Poor

08 Feb 2025

Mia

Smelled awful and the kitchen and bathrooms were filthy. The staff were not courteous, and we heard the owner bad-mouth other guests in the shared kitchen. You can't beat the price though, and the room itself was fine. If this is all that's affordable for you, you'll be alright.

Leisure Friends

2/10

Poor

31 Dec 2024

Ali

.

2/10

Poor

06 Dec 2024

Verified traveler

Questionable Age Limitations

Management refused to allow me to stay here due to my age (I am 33 years old). Their age requirements seem to fluxuate from day to day and other travelers have stated they have had same issues with the business who are significantly younger than me. Hotels.com refused to cancel the reservation or refund me.

Self

2/10

Poor

16 Nov 2024

Community

This hotel is a total scam! The price is low but this is what they do, they overbooked their rooms then if you arrive and they don't have a room for you and you've already paid they tell you they're not going to rent it to you for any reason so you go to try to get a refund they refuse to refund and say that you arrived after 10:00 p.m. when you did not they figuring you don't have the time and energy to see it all the way through they get away with it again and again and again and again total scam artists thieves and liars.

Business Self

2/10

Poor

26 Oct 2024

les

Not worth any amount of money. Dangerous Back Alley Entrance. Room had a bunkbed...nothing else, no dresser,desk, chair,no curtains for privacy, no towels, pillow was flat like a comicbook, sheets too small for bed. Upper bed had dead bugs on it.
Booked for 3 nights, Ran out after 1night...Front Desk person Thursday at 500 PM was a Asshat. Rebooked at Hotel Stratford...Great service, Bang for your Buck...much safer.

Leisure Self

10/10

Exceptional

25 Oct 2024

Axan

Great people

Leisure Self

6/10

Pleasant

21 Oct 2024

Hannah

Visiting from Canada, the hostel was cheap and conveniently located but nothing more than that. If you have high standards wouldn’t recommend.

Leisure Partner

2/10

Poor

21 Oct 2024

Gareth

STAY AWAY

Absolutely terrible, where do I start!
Before you even get in the building, the street it’s on is just nasty, surrounded by homeless and drug addicts pretty much folded in half! The owner was sleezy and very distasteful, the hallways smelt of urine and smoke, the kitchen was disgusting. The bedrooms were tiny and crammed in with 3 bunk beds and no privacy curtains. The only decent thing was the restrooms. I left after 3 hours and the owner refused to refund my second night as I didn’t expect the first night. STAY AWAY

Self

2/10

Poor

20 Oct 2024

Nada Mihsin Mohammed

Staff is super nice and helpful but I made wrong reservations as it’s for people younger than 30 years old and I do not read it … besides, I have to go to airport @ 6 am and circle out 8 am …. I learned to read instructions before I complete my booking … I cancelled and book new place and no refund from Expedia

Business Self

2/10

Poor

14 Oct 2024

Michael

I wasted money on booking a room for THREE ENTIRE NIGHTS because the booking process DOES NOT DISCLOSE WHEN BOOKING that it was a youth Hostel only and I wouldn’t be allowed to stay there. Nowhere in the booking process is this disclosed. And I wasn’t allowed to be refunded my money. So honestly this was the worst booking experience I’ve ever had. This review doesn't break any of the listed points on the Guidelines for Reviewing my experience so it should be allowed as it's in my right to freedom of speech this is an honest review of how this experience impacted my trip to San Fran. It was a disaster.

Business_and_leisure Partner

2/10

Poor

11 Oct 2024

Victor

Very bad service

Friends_and_family Friends

4/10

Poor

10 Oct 2024

Tyler

Cheap but dirty

Leisure Self

2/10

Poor

09 Oct 2024

Wade

If you're a fan of constant stomping, door, slamming, ringing phones, obnoxious incense, and like this place is for you!

2/10

Poor

07 Oct 2024

David

I had heard that this was a horrendous place, location and service, and facility and it was true. I had to book last minute for a friend who I could not put up at my place. We pulled up on bicycles 15 mins prior to the reservation time cancelation. We had to literally step over the passed out junkies on the street to ring the door. Finally someone opened the door, only to tell me that the reservation had been canceled because we \"no showed\". Yet we were there! After some argument, he finally started to agree IF we gave him the $20 deposit. I said whatever I didn't care I just wanted to stop the argument and get a key. He flipped out and started yelling at me and refused me entrance and kept yelling to contact \"Expedia\" since I booked on there. Like I was a second class citizen, yet this place doesn't even have their own booking engine! It was truly horrible, and another person left there as we pulled away telling how nasty the place was room maintenance and cleanliness wise.

Leisure Friends

2/10

Poor

30 Sep 2024

EDUARDO FERNANDO RODRIGUES DA

Only if you are a homeless looking for a shelter on a snowing day.

2/10

Poor

19 Sep 2024

Judith

The room had torn and stained linen. Two of the bathrooms were not in use. The two rhat were in use were dirty. The carpet on the stairs was sticky,, gross like it has never been washed. The handrails were also sticky. We could not wait to leave; unfortunately we had to wait until 9 a.m for the attendant to arrive to return our $20.00 deposit. I am so relieved we only booked one night. We killed a roach in our room. We slept in our clothe.

Partner

2/10

Poor

18 Sep 2024

Alberto

Los baños. Todo el tiempo sucios,no habia papel iguienico,el cuarto sucio,el internet no servia en el 4 pisosolo 2 baños para todos los otros baños fuera de servicio al salir se lo comente a la persona de front desk me dijo q era mentira q ya habia acabado mi estancia q me retirara de la propiedad el muy enojado muy mala actitud de esta persona. No recomiendo el hostel.

2/10

Poor

16 Sep 2024

hua

Asked owner to see the room first, but answered registration to get key first.
Then found room extremely under standard…… tell him not going to stay. But owner refused refund.

Self

6/10

Pleasant

27 Aug 2024

Heidy

San Francisco is a beautiful city, but the area where this hostel is situated has a high number of homeless individuals in difficult situations. Not everyone will engage with you, but there are many unstable people around, which might not be ideal for a solo female traveler. The hostel's facilities are below average, but considering the price, it can serve as a reasonable emergency option just for a place to sleep. On the positive side, the staff is friendly.

Leisure Self

8/10

Excellent

25 Aug 2024

Andre

Too many transients and drug addicts in front of building and hole block

Leisure Self

8/10

Excellent

23 Aug 2024

Hayden

Overall, pretty good

10/10

Exceptional

16 Aug 2024

Estifanos

Excellent Staff. My flight was late & the staff went extra mile to accommodate me even if I arrive outside the checkin window

2/10

Poor

12 Aug 2024

Saleh

They need help

Business

2/10

Poor

10 Aug 2024

Verified traveler

Rude front desk

The price was cheap but the front desk was rude. Nick tried everything to teach lessons to his customer. He mentioned Expedia did not pay him in time and I should have read his policies beforehand. That was the only line he can speak to a customer.

Business

2/10

Poor

28 Jul 2024

Paul

Horrible

Horrible, every aspect, especially ownership and his attitude. Go to another option in the city.

Business

10/10

Exceptional

06 Jul 2024

Luther

The kitchen was very clean.

And they always clean the bathroom.

2/10

Poor

02 Jul 2024

Nicole

Owner was beyond rude

8/10

Excellent

01 Jul 2024

James

Decent Hostel

The hostel is doing a good job of renovating. The staff also take safety and security very seriously. Unfortunately, there is a lot of homeless people in the area. The building is older, but they have updated the bathrooms and added USB charging ports into the electric sockets.

Self

2/10

Poor

28 Jun 2024

NADIR

Bad

2/10

Poor

28 Jun 2024

Verified traveler

Nope

Couldn’t cook without ants or mice on counter. More mice on the floor than outside. Door to outside doesn’t lock at night. Only 2 working bathrooms. Front desk is rarely available and if they are they go out of their way and I make you feel bad.

Business

2/10

Poor

19 Jun 2024

sana

Horrible service

2/10

Poor

09 Jun 2024

Dastan

The front desk person was extremely rude, screamed at me, and demanded more money. He even threatened not to let me in. This all happened at 9 PM, and he knew we wouldn't be able to find another place to stay at that hour. That's the only way to explain his awful behavior.

Business Self

10/10

Exceptional

09 Jun 2024

GREGORY

Very friendly staff. Very accommodating. Quiet hotel. Good location close to attractions

Leisure Self

2/10

Poor

08 Jun 2024

Anthony

I booked it thinking it was a hotel I couldn't get my money back so I left too many homeless on the streets no parking nasty outside but the guy who checked me in was real friendly and explained to me at the hostel I respect that from him other than that the outside with this nasty homeless everywhere I go on safe I wish I got my money back but like I told a man I'll just donate it to you thank you for the shower cuz it did take a shower

Business Self

8/10

Excellent

09 May 2024

Piyawadee

The services by Nick were impressive & courtesy. He showed me the alternative bus to airport & walked to show where the little bus stop is. I checked out early, and he was there to help. Facility is old & not so clean. No towel, mattress was old & thin. No bed bugs though.

Leisure Self

8/10

Excellent

08 May 2024

Carolann

Staff was very kind and helpful. The washroom facilities were clean and modern

10/10

Exceptional

27 Mar 2024

Sergiy

Grat location! 10-minute walk from City Hall. The room and bathroom were clean and updated.

Leisure Self

2/10

Poor

22 Mar 2024

Eduardo

El peor hotel que conosco

Self

2/10

Poor

21 Mar 2024

Ulysses

I regret to report a highly disconcerting experience during my recent stay at the hostel. Originally, I accidentally double booked a \"Twin Room,\" which led to a misunderstanding regarding cancellations. Despite contacting Expedia to resolve the issue, the owner adamantly refused to authorize the cancellation, citing his purported lack of payment from Expedia. I accepted the non-refundable policy but was taken aback by his dismissive and discourteous response.

Moreover, upon booking a dorm room for an additional night, the owner's behavior escalated to outright hostility. He berated me for utilizing Expedia, demanding a substantially higher rate than online listings. His aggressive mannerisms and veiled threats of denying me further accommodation, coupled with my colleague's unwarranted denial of stay for expressing discomfort, left me feeling targeted and discriminated against.

The owner's unwelcoming attitude, paired with his penchant for aggression and discriminatory undertones, pointedly suggest a troubling pattern of mistreatment. This concerning behavior is further corroborated by similar reviews highlighting mistreatment of American guests, leading me to caution prospective guests, particularly African Americans, against patronizing this establishment.

Business Friends

2/10

Poor

15 Mar 2024

Socorro

Discrimination

Discriminating against others. They do not allow you to stay if you are from California. Owner said only Europeans hence the name. Also was bullied to not stay there because I’m larger in size and would be on the top bunk. Was told they were doing me a favor. Took my deposit and left.

Self

6/10

Pleasant

08 Mar 2024

James

Area surrounded by undercover officers and street performers

Business_and_leisure Self

6/10

Pleasant

28 Feb 2024

Verified traveler

Don't have expectations

It's what you can expect from a cheap place.

Self

2/10

Poor

26 Feb 2024

KIM

I wish I would have read the reviews before I booked. Totally spaced it. This place is a absolute s*** hole. Everything is sticky and dirty the smell in the whole place is rancid. And I am almost positive there was a rat in my room one night. By far the worst hostel I've stayed in. The location is ok depending on what you're doing. But the homeless is a problem every where in the city so you can't complain about that. I would not recommend this place at all.

Leisure Self

6/10

Pleasant

06 Jan 2024

Verified traveler

Manager was very friendly and accommodating. Be aware that you are staying in a very deprived area of the city.

Self

2/10

Poor

03 Jan 2024

Olasile

Worst hostel and accommodation in the whole wide world - staff is terrible and unprofessional, hotel stinks and smells with bed bugs everywhere and the list goes on….

4/10

Poor

25 Dec 2023

Imteaz

There are a group of homeless people just outside the hotel door. The road also doesn't seem safe. You can't even check out after 10PM. Their washroom is too dirty. And the private room has no amenities other than a bed. And even the bed sheet seems too dirty.

Leisure Family

10/10

Exceptional

07 Dec 2023

Apoorv

Very good hotel, my experience was great

2/10

Poor

11 Nov 2023

Matthew

Gross, no toilet paper, used soap in the shower, bugs in my room. Homeless occupants, feces outside.

Leisure Friends

8/10

Excellent

04 Oct 2023

Verified traveler

Pretty good

For the price it is pretty good. The staff was very friendly and helpful - always there if you had any questions or needed assistance. However, it was noisier and dirtier than I had expected. The staff was cleaning frequently but I think the people staying there long term were just a bit messy.

Self

10/10

Exceptional

25 Sep 2023

Joseph

It was great

Business Family

2/10

Poor

24 Sep 2023

Morgan

It was a bad experience I never got to check in because after I had booked the room they called me 15 minutes later and said I had to be there by 10:00 and there was no way of me making it there because I was still traveling so I was never able to use the room and I lost the money.

6/10

Pleasant

19 Sep 2023

Jehan ratnayake

Yes , I stayed 3 night s in this hostel San Francisco,
Room condition is ok no comment about that and also people friendly
Only the kitchen area is very dirty

Self

8/10

Excellent

13 Sep 2023

Daniel

Great location and great price. It was very quiet at night and we slept well

Leisure Friends