Name: Hotel Anabella
Address: 253 C Mercedes, Santo Domingo, DO

8/10

Excellent

26 Jun 2026

Barbara

My stay was comfortable, and the staff was very kind. Check-in was quick and smooth. The only downside was the Wi-Fi. The signal was weak upstairs in my room. Overall, it’s a good option for the price and location. I’d recommend improving the Wi-Fi signal.

Self

4/10

Poor

23 Apr 2026

Tahtianna

TV was not working. , seating area and dining area was being constructed at the time however it is a good stay for one night as an emergency if you need to spend the night somewhere safe and convenience for the pockets.

Partner

8/10

Excellent

28 Mar 2026

Barbara

Spacious room with a comfortable bed. TV, Wi-Fi, and hot and cold water all worked well. Amenities are basic, with one small roll of toilet paper, two soaps, and no shampoo. In this room, the shower head is coming apart and should be replaced, and the chair is stained and looks worn. Overall, it is okay for a short stay, affordable and in a good location, but it needs improvement.

Self

8/10

Excellent

26 Mar 2026

Miguel

The room was clean but if you want to take a shower you have to go to the reception to put the water pump working to be able to take a showers.the wifi is very slow

Self

8/10

Excellent

24 Mar 2026

Miguel anguel

Is was nice is close to everything around the room was clean

6/10

Pleasant

10 Mar 2026

Miriam

Ok

2/10

Poor

27 Feb 2026

Stile

Horrible

10/10

Exceptional

04 Feb 2026

Edmond

Good

6/10

Pleasant

27 Jan 2026

Benjamin

The only positives of this hotel was that the wifi actually worked most of the time, there was a TV that I could use in the room and connect it to my YouTube account, the room was fairly cheap on average, and I was close to Calle El Conde, a major shopping and tourism street in Santo Domingo. That’s where it ends. The worst was having a broken toilet seat, which was painful when I used it, the area, despite being a few blocks from Calle El Conde, was rundown in a few spots, the door was locked during the night, plus it took awhile for the clerk to open it, the shower was busted, and while it did supply me with hot water, enough to clean my body, it was still unsatisfactory for a decent hotel, and the biggest was lots of mosquitos and flies have bitten my body, mostly on my arms. Also, I’ve spotted lizards running into my room. While the hotel overall wasn’t the worst, it wasn’t the best either, and I can only recommend using this hotel for only a couple days until you can find much better or more decent accommodations. I wouldn’t recommend for long term periods of 5 or more days.

Business_and_leisure Self

8/10

Excellent

02 Feb 2025

Jose

N/A

Leisure Self

4/10

Poor

21 Jan 2025

leonardotele

Muuy malo

The hotel is very basic, the walls are dirty, the floors are in poor condition, and the bathroom is in very bad condition. It must be said that the hotels in the area are just as bad, only the 120 USD hotels have better conditions.

Friends_and_family Family

4/10

Poor

12 Jan 2025

Angel

Avoid

The photos give a false impression
Its a low clas hotel
The cleaning ladies are very friendly
The male receptionist /security is not
Grossly overpriced

Friends_and_family Friends

2/10

Poor

24 Nov 2024

Jose

Worst experiece in my life.

Friends_and_family Family

4/10

Poor

21 Nov 2024

GABRIELA

Stay without light for a whole day

Leisure Family

6/10

Pleasant

19 Oct 2024

Kenya

The hotel is in a great area. Two blocks away from El Conde Avenue. All tourists areas are in walking distance. The hotel is in a great location, its just lacking cleanliness. But if you're going to sight seeing all day its a great place. The evening staff was very nice and attractive.

Leisure Family

4/10

Poor

20 Aug 2024

GABRIELA

Property was dirty, lights went off one morning.

Leisure Family

2/10

Poor

08 Aug 2024

Ana

Horrible experience

We did a reservation and pay online. And at the hotel they want to us pay in cash. The manager say to us is not his problem, the hotel doesn't have nothing to do with this website, that what the manager said to us. We lost the money and the reservation after the check in, they kick us out and on top of that we have to pay extra for the few hours the we stay

Partner

2/10

Poor

27 Jun 2024

paul

Nasty

2/10

Poor

27 Jun 2024

paul

Never dtay here again. Dirty, nasty, unsafe

Self

8/10

Excellent

22 Jun 2024

Victor

Internet access needs improvement

Business Self

4/10

Poor

17 Jun 2024

Ricardo

Not this time

I have stayed here with pleasure on two previous occasions, yet each time at check in the manager could not locate my reservation and this time was no different, he is not even familiar with Hotels.com, yet this time when I stayed there was no internet working hardly at all, almost non existent, which is one of the primary reasons I choose this location, also there is no cable or tv or nothing in the room to keep your attention. AC was fine, room was clean, I had to go out to another room for bathroom facilities. I was not pleased this time primarily for lack of internet services, and it cost me to lose money.

Business

4/10

Poor

07 Jun 2024

Kokitass

It’s a very poor condition. No one was available to check us in, except for two Haitian girls who didn’t know Spanish well neither knew what to do. The bathroom door didn’t close. The walls in the bedroom were dirty and needing paint. The sink faucet didn’t have water, the shower had water but only cold water. The beds were okay, clean. The AC worked good.

Leisure Family

10/10

Exceptional

29 May 2024

Ricardo

FOR ME; SURE SHOT!

FOR THE PRICE AND LOCATION, CAN'T BE BEAT! NOT TO ME AS I AM A SIMPLIN! DONT NEED MUCH!

Business

10/10

Exceptional

20 May 2024

Sherlie

The hotel manager was very kind he help me because of my accommodations

Family

8/10

Excellent

14 May 2024

Ricardo

SENOR PABLO

Three day get out the hills stay, and it was productive, clean and mostly quiet...apparent small plumbing issues, but Loved the internet speed...THE BEST!

Business

10/10

Exceptional

04 May 2024

Jehovahny

Need to update room needs fridge or water cooler better

4/10

Poor

15 Mar 2024

Shatasha

I barely had water in the bathroom,water didn’t came from the shower no time at all
The door is not properly sealed I could lay on my bed and see through the cracks on the door

Business_and_leisure Self

10/10

Exceptional

23 Feb 2024

Carlos

The stuff was amazing.

Leisure Family_with_children

10/10

Exceptional

06 Feb 2024

Garnic

The staff are friendly

Business Family

8/10

Excellent

11 Jan 2024

Mariel

Pretty good spot and great price.

4/10

Poor

21 Oct 2023

Luis Manuel

No parking available, no hot water, low AC and low privacy, cracks on door you can see the bed from outside on room 205

Leisure Partner

2/10

Poor

27 Aug 2023

Edwin

We had to skip the booking and leave for because there was no running water in the hotel and the lady told us she would get us a bucket to bathe

Leisure Partner

10/10

Exceptional

26 Aug 2023

Renicia

Deceived by online pictures. Reception area seemed to serve more purposes as theres a sofa behind locked iron bars. Area small and congested. No landline or computer, staff used mobile.
Room door handle loose and no proper safety lock. There is a gap in the door frame visible enough to see through and from. Bed sheet stained and blood spots. Bathroom mildew stains, toilet not stuck to floor, wiggly. And I guess its a norm in DR the morning after there was no running water

10/10

Exceptional

21 Aug 2023

Jose

This place is affordable, conveniently located, and best of all the staff is amazing.

Melissa—the main host—is attentive, friendly, and very considerate.

The pool and spa are offsite, but the jacuzzi is relaxing.

The facilities do need some work, but for the price is worth it.

This will be my go to place when staying in the colonial zone.

Business_and_leisure Partner

10/10

Exceptional

20 Aug 2023

Ysaira

This place is very affordable, has a great location and has excellent staff. Melissa is helpful and more than a hotel clerk she’s an amazing host.

The facilities need some work, but for the price, it’s well worth it.

If you’re visiting the colonial area, it’s a great choice if you plan to spend time looking at the sights, it’s fairly close to a lot of historic sites.

Business_and_leisure Partner

10/10

Exceptional

20 Aug 2023

HENRY

Nice hotel i like it

4/10

Poor

01 Aug 2023

Joseph

Do Not stay here unless you absolutely have to.
Certainly, do not bring your girlfriend/wife.

Check in= No computer- no way to confirm your stay.

Property is locked= You have to yell \"HOLA\" until the lady comes and unlocks the door.
Across the street is a small, triangular park where people drink and yell all night.
Staff yells conversation through the hallways all day and half the night.

Room= small table, small sink. No dresser- a closet w. a shelf (just stack your stuff up).

Toilet= No toilet seat
Shower= could not adjust the water- it was boiling hot (unusable).
The air conditioner was great.
Super close to the main avenue in the Colonial Zone.
Lisa, the lady who works there, only speaks Spanish but she is super-nice and super-competent. If not for her, this place would be a -5.

Leisure Self

2/10

Poor

24 Jul 2023

Richard

A brothel

Upon check-in the kids and I witnessed a prostitute walking the halls and passing us at the check-in desk. You think I would have gotten the clue....

Check-in took about 30 minutes but we finally got the rooms. I couldn't even imagine rooms being more disgusting: the beds looked like they were found in the street, the rooms and bathrooms were filthy. We dropped our luggage and left (we didn't plan to sleep there, we just needed a place to keep out luggage until 1am when were going to leave for the airport to catch our flight).

We toured Santo Domingo (which we loved) and returned to the hotel at 11pm. The children (11 and 12 years old) opened our hotel room door to find a man naked in our bed with two prostitutes! Our luggage was in the room, so we took our bags and walked out at 11pm, obviously extremely upset.

Look at the price of this hotel. There is a reason for this low price. It is for prostitutes and their clients. Stay anywhere else.

Friends_and_family Family

6/10

Pleasant

08 Apr 2023

Jose

Great location, great price, but needs some attention to details. And it needs to have good water service most of all. Shouldn't be open to guests without an effective water service in the bathrooms.

Leisure Family

10/10

Exceptional

29 Mar 2026

Massimo

Bien

8/10

Excellent

16 Mar 2026

Lil

Muy bien, bonita estancia.

Friends

4/10

Poor

02 Feb 2026

Evelyn

Por el precio no esperas lujos ni amenidades, pero real la puerta del baño cayéndose, no tenía ventana so como tipo rendijas que dejaban entrar todo el ruido parecía que estaba durmiendo en la calle con los coches a lado pasando

Partner

2/10

Poor

19 Jan 2026

Karina

Las imágenes colocadas en los portales de reserva no tienen nada que ver con la realidad del hotel

2/10

Poor

08 Apr 2025

jorge Luis perez

Del asco habitación esta bien que sea la zona colonial de santo domingo pero hay que esmerarse en la limpieza ...... no hacen limpieza hasta que te vas .... habia cucarachas en 2 habitaciones que pedimos ........ no vuelvo a regresar buscaremos otras opciones

Leisure Friends

6/10

Pleasant

02 Jan 2025

Lusarys

Es todo lo que un hotel de ciudad puede ofrecer

Leisure Partner

2/10

Poor

31 Dec 2024

Scarlett

El lugar es malo, nada comparado con las fotos que se ofertan en las aplicaciones, está muy sucio, todo lleno de cabello, los baños no los limpian se pueden ver las manchas, el personal nunca está, en ocasiones no hay agua y tampoco sale caliente

Leisure Self

6/10

Pleasant

19 Dec 2024

ELIZABETH GALINDEZ

El Baño tenia problema en la ducha

2/10

Poor

16 Dec 2024

Monize F

PIOR HOTEL DO MUNDO.

FOI O PIOR HOTEL QUE JÁ FIQUEI HOSPEDADA.
FUJAM!!!!!!!!!

Quartos imundos, internet que não funcionava, funcionários que não faziam qualquer esforço para serem simpáticos.
Não havia sequer água para tomar banho.
Além disso, de madrugada, iniciava-se um barulho insuportável de motor.

Partner

4/10

Poor

29 Nov 2024

Joaquin

Terrible atención.
Solicite una habitación para 4 personas y nos dieron dos camas individuales.
Baño afuera de la habitación.

Leisure Family

10/10

Exceptional

28 Nov 2024

Angel

Centrico