Ascott Sudirman Jakarta

Indonesia , Jakarta
JAKARTA, Ciputra World 2 Jalan Prof Dr Satrio Kav 11
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50 reviews shown

10/10

Exceptional

09 Dec 2025

Melwin

Wonderful

Business_and_leisure Self

10/10

Exceptional

24 Sep 2025

Ryan

Good Hotel

6/10

Pleasant

18 Jul 2025

Eiko

Nice but needs a bit more

Limited room service options and the internet was slow and is not enough to stream the built-in Youtube app on the TVs in the room.

Business

10/10

Exceptional

23 Apr 2025

Selim

Great service

Business Self

10/10

Exceptional

23 Jan 2025

Peter

All the staff professional, courteous, and went the extra mile to help no matter what I was requesting.
High recommended and I will be staying there again on my next return to Jakarta.
Thank you for looking after my family 🙏

10/10

Exceptional

01 Nov 2024

Bakhtawer

Everything about the property and it's staff is excellent.

The one thing for which the property has no control is the walkability around the area to go to places 15 or twenty minutes walk.
It's an issue that there are either no side walks or they have been taken over by the storekeepers.
To be honest, many neighborhoods around hotel properties in USA are also not walkable. Not that the stores have overtaken the space, rather these areas are only car friendly. Side walks do not exist. This issue is in rural and suburban America. While here the issue is in big cities

Leisure Family

10/10

Exceptional

16 Oct 2024

Selim

Thank you

Business Self

10/10

Exceptional

26 Sep 2024

Zai Cheng Wayner

Love the spacious of the room

Leisure Self

10/10

Exceptional

22 Sep 2024

Sahrony

Our stay in 2 bedrooms was very good. Very friendly service but the condition from the property needs to be renovated

Leisure Family

10/10

Exceptional

04 Sep 2024

MAHITO

Super good staff

Business

10/10

Exceptional

11 Jul 2024

Rama

Friendly Staffing and Professional services.

10/10

Exceptional

30 Mar 2024

Wayner

the room is very spacious and kitchen was well equipped, view from the balcony was amazing. during my stay (4D3N), a staff will knock on my door and ask if there's any laundry needed to be done and if i needed house keeping.

i just hope they'll fix the air condition on level 18 as it can be quite warm at times

Leisure Self

10/10

Exceptional

20 Mar 2024

Selim

Business Self

10/10

Exceptional

29 Feb 2024

Dezmond

I would to pass along a massive thank you to the staff for making our stay a memorable one. From the front-desk staff to the team stationed at the door, everyone provided great service with a smile and go over and beyond in ensuring that we have a great time whilst in Jakarta and our needs and wants were well-catered for.

Located near Lotte Avenue and within the Ciputra World 2 complex, Ascott Sudirman Jakarta is within close proximity to many food, shopping and activity options yet located in a tranquil and quiet location. Great for guests who want to be in a convenient spot but not too overwhelmed by the hustle and bustle.

Already looking forward to my next stay here!

Leisure Partner

10/10

Exceptional

23 Feb 2024

Thomas

Friendly service staff. Thanks

Business Self

10/10

Exceptional

02 Feb 2024

Hussein

The location is not on a main street

Leisure Friends

10/10

Exceptional

13 Nov 2023

Johnathan

Staff and upkeep of room are great! A bit secluded, so hard to walk to other locations. Pool a bit small with little light coming through.

8/10

Excellent

13 Nov 2023

Tyler

Mostly great! The pool area leaves a lot to be desired and is very small. Staff was incredibly kind and the breakfast buffet was also really nice! Cabs have a hard time finding the hotel as well.

10/10

Exceptional

28 Sep 2023

Djoko

Will repeat.

Leisure

10/10

Exceptional

26 Jul 2023

Salimah

The staff are polite and attentive. The elevators were fast. The room has a good space and clean.

At breakfast, the table weren't set up with basic crockeries.
Food spread for main dishes not many variety.

Leisure Family

10/10

Exceptional

16 Mar 2023

Danuwari

Room are fill with amenities.

Best for business traveller or couple.

Business_and_leisure Partner

10/10

Exceptional

11 Feb 2023

Nazeera

Big, clean, grand looking room

Business

2/10

Poor

20 Nov 2022

Mehfooz Ali

Payment issue

The checkin was ok but even the taxi driver don’t know where is the apartment. Hotel should state its tower 3.
Got upgraded by Ms. Puan.
Used hotel dinning for dinner and it was good.
Used massage service which was not upto the mark. Now come to the bad part: I told the lady to put the amount of the massage on my room and I will pay once checking out. While preparing to pack, there was a knock on the door, a person from reception and massage lady standing there asking me abt my massage bill. I told them that I will pay when check out by credit card. While in shower after 10 minutes again they knock on my door and I shouted that I’m in shower. When I came out with luggage for checking out, Ghose two people were still standing on my door, I was surprised and felt irritated. Like I’m going to run away with their money. They accompany me to the reception until I paid. Felt insulted. They took the picture of my debit card also which I don’t like.
It was a bad experience.

Business

10/10

Exceptional

05 Nov 2022

Shella

Stayed there for 2 nights and they upgraded my room. Check in was fast and they upgraded my room. The room was spacious and has the necessities i needed, the only downside is not all electrical plug was working so needed to try few plugs to know which one is working. The AC doesn’t turn on automatically, so, you need to turn it on each time you get into the room. Staff are all helpful. Other than that, the stayed was delightful.

Business Friends

8/10

Excellent

21 Jul 2022

JAE HO

Over-all very friendly staff and clean facilities

Business Partner

10/10

Exceptional

04 Jul 2022

Vanessa Arninda

Good service

Leisure Family

6/10

Pleasant

11 Jun 2022

Paul

Make sure you get a non smoking room

I gave my preference for a non smoking room on a high floor so was disappointed that the only available room was a smoking room on level 5. Despite being assured it was throughly cleaned, the room stank of smoke and all the furniture was covered in cigarette burns (literally every surface!)

After complaining and a 10 minute wait at reception, we were given a much better non smoking room. The room was very nice and much cleaner however there were still a few things that were disappointing for a room at this price point. There were small stains on both sets of sheets we had, dirty pans in the kitchen, the towels were a bit ragged. There were also engrained stains on the sofa and on the desk. There were also no hand towels or face cloths provided, just 2 towels and 1 robe. Not good value for money.

Partner

10/10

Exceptional

07 Aug 2021

Verified traveler

Really nice hotel & location. Quiet & safe too

Friends_and_family Family

10/10

Exceptional

12 Jun 2020

Verified traveler

Loved the room. Clean and tidy. Bed is comfy.

Self

10/10

Exceptional

16 Feb 2020

Verified traveler

Singapore brand

Positively cost effective :) in every sense.

Business

10/10

Exceptional

08 Feb 2020

Deepu

The best hotel in the Sudirman area

the best thing about this hotel is the convenience it accords to business travelers - from a fantastic location just of Sudirman Road to shuttle services that ferry you to the nearest mrt station and a steady stream of taxis that are available in the morning - the Ascott Sudirman helps make travel in Jakarta that much easier

The rooms are large and tastefully decorated while the service is immaculate. You can also do any last minute shopping at the nearby Lotte Mall I highly recommend the Ascott for any business trip - especially for those with offices in the Sudirman area.

Business

6/10

Pleasant

10 Dec 2019

Mark

Nice location but loud

Nice new hotel but very noisy - can easily hear street traffic especially in studio. If a light sleeper I would avoid.

Pool also not so relaxing because of street noise

Self

10/10

Exceptional

23 Nov 2019

Mohamed Azman

My Ascott stay

Clean room, love the convenience and facilities.

Business

10/10

Exceptional

05 Sep 2019

Adrian

Good buffets breakfasts , friendly staff, beautiful rooms

Leisure Self

2/10

Poor

02 Jul 2019

Verified traveler

Very bad smell in the room and I call every day and no one fixed it

Leisure Family

6/10

Pleasant

11 Jun 2019

Verified traveler

We had two bed room apartment. Everything was great. Breakfast need to improve on quality and choices. And staff need to be more attentive, not focusing on their mobile phones...

Family

6/10

Pleasant

09 May 2019

Isabella

I am disappointed with house keeping or room cleaning services as they were not cleaning my room properly. They did not fill in tissue, shower foam, shampoo and etc. It is small matters but make our family unhappy. We fed up to kept calling and reminding about this and we bought shower foam, tissues by our self. This is simply unacceptable actually. They were also not clean our glass and change with new one. Its totally MESS!
And if you stay on this property and think this as usual hotel apartment, you need to be prepared that they were not give you dispenser of mineral water so you need to buy and prepare yourself.
Hotel and the property is still new and well maintained. Staff is quite helpfull when I need to print my passport, they help me on this.
It's just their Housekeeping SOP and Cleaning service need to be improve!

Business_and_leisure Family

8/10

Excellent

01 May 2019

Verified traveler

Nice, but not for light sleepers.

The building is new, but the entrance is way behind the main road....add 5 mins to your journey time when coming by car or walking. The insulation is terrible, you can hear noise from outside 24/7. No in room dining menu for two days. However the rooms are new and comfortable. The kitchen is awesome. The restaurant should have a better menu and larger portions. Overall the staff is nice.

10/10

Exceptional

29 Apr 2019

Erik

Wonderful Stay

We loved the apartment suite - perfect for our family and our stay. It was clean, the service was good and the room service was good and tasty as well.

Family

10/10

Exceptional

23 Apr 2019

Verified traveler

Great spacious unit and excellent customer service. The front desk and the concierge are very helpful.

Business Self

10/10

Exceptional

01 Apr 2019

Yuet Ling

i am on business trip. Everything was good with the hotel and it’s staff.
Room for improvement with dinner quality at hotel restaurant.
Otherwise, it’s a very nice stay in general.

10/10

Exceptional

10 Mar 2019

Verified traveler

I like evrythng

Business_and_leisure Friends

8/10

Excellent

11 Feb 2019

Pek Cheong

A big nice hotel with clean and comfort bed

Nice clean and comfort room, Hotel was quite new.

6/10

Pleasant

24 Jan 2019

Verified traveler

It is a pleasant stay over there.. but foods needs to be improve

8/10

Excellent

14 Dec 2018

Peter

Great hotel but...

Super top quality rooms (2 bedroom apartment but parking a disaster, very complex, cannot park before check-in?? And no valet service. Is this the only hotel in Jakarta without valet parking? Lots of shops nearby but the only way to reach them is by car. Need a shuttle due to complexity of the one way system! Perhaps staff not yet fully trained?

Family

10/10

Exceptional

19 Feb 2026

KITO

広くて清潔、枕の種類も多く快適に過ごせました

Family

6/10

Pleasant

01 Nov 2025

Akifumi

I didn’t enjoy breakfast

Business Self

10/10

Exceptional

18 Dec 2024

Verified traveler

長期出張時の常宿

部屋は適度な広く、キッチン、bathtub、洗濯機も完備している。
一階にレストランもあるので、食事も困らない。
また、一階にはコンビニもあるので、急な買い物も便利。
徒歩5分程で、ロッテモールもあり便利。

Business

10/10

Exceptional

15 Sep 2024

Verified traveler

さすがAsccot系列ホテル

フロント、ルームサービス、部屋の広さ&清潔さ&設備は申し分なし。小さいながらもキッチン、洗濯機、バスタブも完備されてるので、長期滞在に向いている。一階にはFamily Martもあるので、便利。
この内容であればコスパ良い。
難点は、立地が少々奥まっているので、タクシードライバーが知らない時がある。

Business

8/10

Excellent

09 Aug 2024

yukichi

きれいで、スタッフも良かった！

Business