Regency Hotel

South Korea , Gyeonggi-do
Seongnam-si, 352, Hwangsaeul-Ro
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100 reviews shown

10/10

Exceptional

13 May 2026

marcia

They need more modernization on the furniture.

Partner

10/10

Exceptional

13 May 2026

JoshB120

Excellent staff at this Hotel, they really went above and beyond. The noise is quite bad on the weekends from the nearby road, with cars racing up and down. Not really the fault of the hotel, but something to note. The rooms are on the older side now, as i believe they are decommissioning this hotel soon and opening a new location on Miami Beach. I would definitely stay here again just for the staff who went above and beyond, and will consider hyatt for all my future trips. Thanks!

Business Self

10/10

Exceptional

11 May 2026

Lyndsay

Clean rooms

Family_with_children

10/10

Exceptional

08 May 2026

Pedro

Parking was more than the price stated on website

Friends

6/10

Pleasant

05 May 2026

Kevin

Rooms are a little run down and had a little smell, def could use an update!

Partner

4/10

Poor

05 May 2026

Franyer

clean room but

10/10

Exceptional

05 May 2026

Durpattie

Very clean ⭐️

Family_with_children

10/10

Exceptional

04 May 2026

Richard

Great place to stay and the room was great

10/10

Exceptional

04 May 2026

gloria

didnt have breakfast

Partner

8/10

Excellent

03 May 2026

Mihai

Everything was clean and proper just a bit old

Partner

10/10

Exceptional

01 May 2026

JUDITH

Great

6/10

Pleasant

01 May 2026

Katrina

The property was a bit dated and the room didn't feel clean. We only stayed for a night so didn't feel the need to complain. The area around is great everything is in walking distance and it is close to the cruise port.

Family_with_children

10/10

Exceptional

01 May 2026

Guylaine

Good

Partner

10/10

Exceptional

30 Apr 2026

Steve

Staff and clean room

Self

10/10

Exceptional

30 Apr 2026

Debbie

Beautiful hotel, very expensive

Friends_and_family Family

2/10

Poor

29 Apr 2026

luis

Me atacaron las pulgas y los chinches en la habitacion 625 que me asignaron
Tengo multiples picaduras de estos animales por todo mi cuerpo
Una fatal experiencia

Family_with_children

10/10

Exceptional

27 Apr 2026

Alicia

Very nice. Restaurant was delicious. View of river was nice to watch while eating.

Friends

10/10

Exceptional

27 Apr 2026

Bridget

Clean room with good view of the harbour on 17th floor.

Friends_and_family Family

10/10

Exceptional

26 Apr 2026

Theorron

I would stay here all over again !

Friends

6/10

Pleasant

26 Apr 2026

Chanai

It was ok as much as the rooms are the breakfast should’ve been free. The WiFi didn’t work either

Friends_and_family Family

10/10

Exceptional

25 Apr 2026

Pam

We didn’t have a car but the staff greeting you are awesome! All staff treated us wonderfully and we will stay there again. Only issue I had was the bathroom. Huge bathroom but has nothing. No vanity to put stuff on especially for women trying to get ready. Small cupboard away from sink. You need to update and make the bathrooms more functioning so people have a place to put their personal needs. That is the only downfall with the rooms. Perhaps a large mirror in the room would also help.

Partner

10/10

Exceptional

25 Apr 2026

Penny

Yes the breakfast was very nice. Pricey for buffet and children that eat like birds!

Family_with_children

6/10

Pleasant

25 Apr 2026

Francis

The noise from outside was all night long. The double bed was not the most comfortable.

Friends

8/10

Excellent

25 Apr 2026

Rachel

Clean room, friendly stars, and an upgrade!

10/10

Exceptional

24 Apr 2026

Lori

Great graphic by desk staff

Friends_and_family Family

10/10

Exceptional

24 Apr 2026

Scott

Easy check in, Clean Room, I will stay again next time in Miami

Self

10/10

Exceptional

24 Apr 2026

Bonnie

Clean rooms great staff!

Family

10/10

Exceptional

21 Apr 2026

Eloisa

The Hyatt was a very nice and clean hotel. The food in the restaurant is very good but a little pricey. The staff is friendly. I will recommend this place to my family and friends.

Friends_and_family Family

10/10

Exceptional

21 Apr 2026

Joao

Awesome 👌

10/10

Exceptional

21 Apr 2026

Fernando

Clean room,

Family_with_children

6/10

Pleasant

20 Apr 2026

Arlene

This hotel needs a facelift. The lobby and our room both look like something out of the Sixties. For the lowest priced room costing $338, the bathroom had a small sink with no attached counter space! The shower was inside a bath tub rather than a walk in shower, which bathtub users might like but I found old-fashioned. The amenities were okay, with two bottles of water and a small refrigerator placed on the floor. It was very clean and our room was quiet.

Family_with_children

2/10

Poor

20 Apr 2026

Robert

Well we got there at 9:30 pm n didn’t get our room till almost 10:30 because we had to try n find a clean room after going to 3 other rooms they gave us each time they were dirty the fourth room they had to check it before they gave it to us

Family

4/10

Poor

20 Apr 2026

Mark

Parking is badly run and very, very expensive; very long wait times for access to the property and the retrieval of our car took 30 minutes. Food/bar offerings are poor and the service is bad. I ordered a steak that was like shoe leather and the bartender didn’t know how to make a gin and tonic. There were no Kleenex in the room. This a tired and poorly staffed/run place. It’s too bad because I like and often stay at Hyatt properties.

Partner

8/10

Excellent

19 Apr 2026

Leonard

I did not eat breakfast there.

Family

8/10

Excellent

17 Apr 2026

David

Stay was very nice and pleasant. Room was very nice. My only complaint was I didn’t like the parking situation or the fact that you had to pay each time you left the lot in a days time.

Family_with_children

10/10

Exceptional

16 Apr 2026

BARBARA

Rooms were clean, beds very comfortable. Right on the river we walked the path and had a great evening

Family_with_children

10/10

Exceptional

15 Apr 2026

Ricky

staff was superb

Friends_and_family Friends

10/10

Exceptional

13 Apr 2026

Audrey

The room was very spacious and clean. The only downside was the noise from the cars even if we were on the 8th floor was really loud.

Friends

10/10

Exceptional

13 Apr 2026

Janice

We enjoyed our stay very much. The food options were reasonable and fresh and loved the location so that we could walk along the river. Our room was spacious and clean and bed was comfy. Rooms are configured a little oddly but we were comfortable. Staff very helpful.

Partner

10/10

Exceptional

13 Apr 2026

Eldunta

Good

8/10

Excellent

12 Apr 2026

Irma

Yes

Family_with_children

10/10

Exceptional

12 Apr 2026

Kathleen

The staff was really nice and helpful during our stay. I would definitely recommend staying here.

Family_with_children

6/10

Pleasant

11 Apr 2026

cindy

We had a room across the 931 that was super load
And we had to tell them at 3:45 am to be quiet. They were yelling in hall way

Family

8/10

Excellent

10 Apr 2026

Alicia Godwin

It was a nice stay

Partner

10/10

Exceptional

09 Apr 2026

Luiana

Awesome

10/10

Exceptional

08 Apr 2026

Debra

Check in was easy. The lobby is very large and has a coffee station, a snack bar where you could purchase chips and drinks to bring back to your room. Next to this is a restaurant where we had dinner. It was very nice overlooking one of the many canals.
Our room was on a high floor. It is a very busy and noisy area with all of the boats and cars passing by. There were ear plugs on our nightstands to drown out the noise just in case. It did not bother us city folk lol.
The room was clean and had everything you could need including an iron and ironing board.
The staff was friendly and very helpful. We were here for a cruise and they had a shuttle to the port for a small fee. I would definitely stay here again.

Partner

8/10

Excellent

08 Apr 2026

Alicia

Front desk staff was efficient and provided quick, friendly customer service. Hostess at restaurant was unfriendly and unhelpful. Hotel lobby was nice although the room was very dated. It was an overnight stay for our cruise the next day so it sufficed. Close proximity to the cruise port.

Family

4/10

Poor

08 Apr 2026

Maggie

I, along with my client, was deeply disappointed by this stay and by Hyatt overall. As a renowned global hotel brand, I expected a basic standard of cleanliness and upkeep that simply was not met.

When I arrived, there were what appeared to be fried chicken crumbs all over the desk and chair, which I had to clean myself. When I went to adjust the thermostat, the floor beneath it was soaking wet with what I hope was water. The bathroom door had several black hairs stuck to it that were clearly not mine. The tub barely drained, and there was rust around both the faucet and the drain.

The overall impression was bleak and poorly maintained. I was in town for work and meeting with a client, and after a long travel day, I did not have the energy to request a room change, especially not knowing whether another room would be any better. Based on what my client shared, it seemed we were all dealing with similarly unclean rooms and drainage issues.

I will be traveling to Miami frequently for work, and I will not be staying at this Hyatt again.

Business

10/10

Exceptional

07 Apr 2026

Dola

Breakfast menu was fresh and good choice for people with dietary restrictions

Friends_and_family Friends

10/10

Exceptional

07 Apr 2026

Alonzo

Everything was amazing except the ac seems to be running kind of old

Partner

6/10

Pleasant

05 Apr 2026

Stefan

Valet parking

Family

6/10

Pleasant

04 Apr 2026

Marc

Clean room, noisy by the street noise and also noisy with direct neighbor door (locked)

Partner

10/10

Exceptional

04 Apr 2026

Juldene

Great location. Close to everything. Room was clean and had a great view of the river. Bring earplugs though, street was noisy all night.

Family

10/10

Exceptional

04 Apr 2026

laurie

Room was clean and staff was excellent

Partner

8/10

Excellent

04 Apr 2026

Thomas

The breakfast was average. The rooms are really outdated.

2/10

Poor

30 Mar 2026

Rosie

We booked this as it said they offered private town car service, this advertisement was false they do not. Thankfully I was able to find a service last minute to fit our needs. The hotel lobby also had a very strong animal urine smell. Room wasn’t very clean, hair in sink and in bathroom and on bedding. Upon check in desk attendant was rather rude when I was asking how we schedule for private car service and she proceeded to explain in a very condescending manner . We will not be staying here again.

Partner

6/10

Pleasant

23 Mar 2026

Jackie

Hair in shower and sinks and floor of bathroom. Had an allergic reaction to the vegan soaps that were provided.

Friends_and_family Friends

6/10

Pleasant

22 Mar 2026

Johnny

It was clean and close to everything. Great views. It's dated and my room felt humid but its clean!

Partner

10/10

Exceptional

21 Mar 2026

Peter

8/10

Excellent

18 Mar 2026

Henry

Yes

Partner

6/10

Pleasant

14 Mar 2026

Luisangela

My first stayed was for 2 nights only, then I decide to add one more, so I tried to make the check out through the room phone, and it was not working at all, so I had to go in person, and later in the afternoon I found the housekeeper in front of my room asking me why I’m on the room?… so there was no communication between the staff about the transaction, I felt so disappointed cause she was looking at me like I was lying.

Partner

8/10

Excellent

13 Mar 2026

Dalvin

Nice

Self

10/10

Exceptional

11 Mar 2026

Juliette

Great lication and nice rooms

Family_with_children

8/10

Excellent

10 Mar 2026

George

shop ,yes

Family

10/10

Exceptional

10 Mar 2026

Terri

10/10

Exceptional

09 Mar 2026

Ryan

Hyatt Regency is centrally located and makes commuting around Brickell/Downtown Miami super-easy. Highly recommended!

Self

10/10

Exceptional

08 Mar 2026

christopher

Clean room, bars and dining closeby, best hotel if going to a show next door

Self

6/10

Pleasant

08 Mar 2026

Nancy

The hotel is located right off a freeway off ramp . If you choose this hotel for your stay I HIGHLY recommend you ask for a room on the waterway side . Traffic noise was terrible late into the night . If you are staying to head out on a cruise you can book a shuttle through the concierge. Only good thing about the hotel . Some restaurants in the area but you have to dodge traffic which ever way you turn .

8/10

Excellent

08 Mar 2026

Christopher

Had some issues getting the wrong room but was resolved

10/10

Exceptional

07 Mar 2026

Jamie

Loved the location! Right in the river! Had a room with a river view! Walked to Bayside Marketplace, was 10-15 minutes! Great restaurant

Family

10/10

Exceptional

07 Mar 2026

Stephanie

Came to Miami a night prior to cruising and chose this location due to being so close to the port. We will definitely stay again! Excellent location, staff were friendly and helpful (let us check in quite early... there was a $25 charge for that convenience though), and plenty of things to do in the area with our family (shops, food, and the ferris wheel).

Family_with_children

10/10

Exceptional

07 Mar 2026

Zoraida

nice and clean

10/10

Exceptional

06 Mar 2026

Jessica

This hotel was lovely. Heart of downtown Miami, close to the people mover to get from place to place free. Clean, staff was kind. Very pleasant experience.

8/10

Excellent

05 Mar 2026

Maria

Pedi limpieza en el cuarto y no vinieron, los banos deberian remodelarse, la atencion del personal es muy buena!

Business

8/10

Excellent

04 Mar 2026

Heather

The people working at the coffee shop did a great job.

10/10

Exceptional

03 Mar 2026

Jonida

We did enjoy the hotel and location. We stayed here before boarding our cruise. I loved the location breakfast. Loved to take the stroll in the morning along the water all the way the Bayside.

Family_with_children

2/10

Poor

03 Mar 2026

Jill

I called ahead to let the hotel know that our flight was significantly delayed and that we would be there late for check-in, but would be there. I wanted to be sure we would have a room when we arrived. Without any notification, when we arrived after midnight, we were handed a piece of paper and told that the hotel took it upon themselves to book us in a different hotel down the street. After over 16 hours of delays, we were furious and are beyond disappointed in Hyatt overall. We travel often, and Hyatt hotels will no longer be our top hotel choice. Save time, frustration and disappointment, book somewhere else.

Partner

6/10

Pleasant

02 Mar 2026

Kristin

Hotel was located right off of I-95. In the heart of downtown Miami, just shy of Brickell. Conveniently located. Unfortunately it wasn’t my first choice. It was conveniently priced compared to other hotels in the area for the time I needed to travel. Weekends they are extremely busy and the motor lobby/valet parking is shortstaffed so you need patience. The room you rent has very minimal amenities and you do hear your neighbors next-door and the noise outside of your room outside of the building. If you’re coming for somewhere just to lay your head it’s okay.

Friends

6/10

Pleasant

02 Mar 2026

Robert

Great location downtown Miami

Self

10/10

Exceptional

01 Mar 2026

Christine

Great

8/10

Excellent

01 Mar 2026

Robert

The room was good, staff was good. Only negative was that we had a street facing room and the traffic noise was awful.

10/10

Exceptional

01 Mar 2026

Ivonne

Todo perfecto me encantó el lugar, podíamos caminar por todo el alrededor tranquilas. Muy recomendado! Cada vez que vaya a Miami me hospedaré acá.

10/10

Exceptional

27 Feb 2026

Leuris Misael

Everything was amazing.

6/10

Pleasant

23 Feb 2026

Chaseenia

Nice area. Not the place to go if you are traveling for business. There are party boats that run all night by that river and if you are a light sleeper, tou will not get much rest. The bridge lifts too which is noisy. Its a nice hotel though.

Self

6/10

Pleasant

23 Feb 2026

jorge

at the nigth is very noise

Family

10/10

Exceptional

22 Feb 2026

Shelly-Ann

Everything was an amazing. My husband and I come for a quick weekend together and we had an amazing time. We can’t wait to come back.

10/10

Exceptional

21 Feb 2026

Abby

The room was very clean and smelled great. Loved the market and restaurant as well as all of the seating in the lobby

Friends

10/10

Exceptional

19 Feb 2026

Yufeng

Location, and views and staff

10/10

Exceptional

18 Feb 2026

Chris J

Great

8/10

Excellent

18 Feb 2026

Rebecca

Close to airport

Partner

8/10

Excellent

18 Feb 2026

Rebecca

Nice room

Partner

6/10

Pleasant

17 Feb 2026

Rabia

Mr. Mike

10/10

Exceptional

16 Feb 2026

Catherine

great room and location

Leisure Family

2/10

Poor

16 Feb 2026

Adrian

The staff was excellent the room was loud all night from traffic. Bathroom out dated and bed not comfortable if didn't valley parking was horrible. It set for a bad visit.

Leisure

10/10

Exceptional

15 Feb 2026

Matt

awesome

Friends_and_family Friends

6/10

Pleasant

15 Feb 2026

Erik Manuel

Good location dated property

Business_and_leisure Partner

2/10

Poor

13 Feb 2026

Mario

Room was dirty, you need to pay for parking, not allowed to use luggage troly unless you pay someone. Really not worth it, never booking there again. Also room was noisy, beds not confortable

10/10

Exceptional

10 Feb 2026

David

Reynald, the bellman was very kind.

Business Partner

8/10

Excellent

09 Feb 2026

Damone

yes

Leisure Self