Name: Riad Karmela
Address: 10 Derb El Ferrane Azbetz, Marrakech, 40008, MA

10/10

Exceptional

14 Jul 2026

Anik

The staff were the true gems of this riad. Every single one of them was genuinely kind and helpful, which is something so rare to find in any accommodation.

The breakfast service was excellent, and the location is very well connected to the souks, the main square and the pickup points for major excursions, including the hot-air balloon ride and Ouzoud Waterfalls.

One staff member in particular went above and beyond to make us feel safe near the riad. He accompanied us to the nearest pickup point for our hot-air balloon trip at 4 a.m. and even helped us arrange our journey back to the airport. This person truly reflects the warmth and hospitality of Marrakesh.

My partner and I will definitely return to Marrakesh, and especially to this riad.

Impeccable service! :)

Partner

10/10

Exceptional

13 Jul 2026

Suzanne

I almost ended up canceling this place and going with another place, as there are so many choices, however, I'm so glad I didn't. The location works out really well, but I can't say enough about the staff and how accommodating they were. We arrived early before check-in at 12:00 and they allowed us to go upstairs to the terrace and eat breakfast for free. We didn't have to wait long for our room and if you're a family or need two bedrooms then pay a little extra for the suite. It was like our own little apartment at the riad. We also all got the hammam experience as well as a massage which was absolutely incredible. Buffet breakfast was very enjoyable each morning and had plenty of options. But by far our favorite part of the entire stay was Omar. He went out of his way to ensure our stay was going well, to help us with whatever we needed and was such a joy to interact with on a daily basis. I wouldn't stay anywhere else and highly endorse Riad Karmela!

Family

10/10

Exceptional

01 Jul 2026

Danilo

Service was excellent. The staff was very friendly and helpful. A little difficult to get there only because you can’t be dropped off by taxi and you have to walk about 15 minutes to get there. Great experience overall.

Friends

10/10

Exceptional

25 Jun 2026

Denis

Friendly, helpful and efficient staff, good location, lovely ambience.

Family

10/10

Exceptional

22 Jun 2026

Khatera

staff was so kind and property was beautiful. would definitely stay again!

Family_with_children

10/10

Exceptional

08 Jun 2026

Elena ALEKSEEVNA

Staff were outstanding especially Mohamed!!

Family_with_children

10/10

Exceptional

05 Jun 2026

Borislava

Wonderful, super helpful and accommodating staff, beautiful Riad. We loved our stay and hope to come again!

Family_with_children

10/10

Exceptional

29 May 2026

Jessica

We loved our stay here!

10/10

Exceptional

28 May 2026

Eric

We had a wonderful 10 days at the Riad Karmela. We stayed in the Abdou suite, with rooftop terrace. The suite was clean and spacious, with excellent air conditioning. The bed was very comfortable. The bathroom was a bit old, but worked perfectly and was clean. We loved our suite! Even without the private terrace, there were lots of spots around property to lounge in the sun or shade.

The property itself is beautiful, and the amenities are generally good. There is a pool available to guests at the riad next door (same owners), but we didn't use it. The internet was very good, and the property was clean. We ate breakfast daily, and it was fantastic - croissants, toast, sweets, pancakes, and an omelette station - all included in the price. My only suggestion is that the coffee machines remain available all day - if you missed breakfast (8-10am), you missed coffee since they put the machines away and there is no coffee in the room. Coffee machines in the room might help as well. One other warning is that there are lots of stairs in this complex, without an elevator. So you should be able to climb stairs to stay here.

Finally the location - brilliant! It's in the heart of the medina, and very safe even at night. Just don't be deterred by random people saying \"the road ahead is closed\". Stay the course - they are leading you elsewhere.

Shout out to the most helpful staff - Ibrahim and Omar - but all staff were so helpful! You were wonderful! Thank you also to the owners!

Partner

10/10

Exceptional

28 May 2026

Jessica

We stayed in this pretty Petit Riad for two nights with our daughter and her friends. The Petit Riad is a separate 3 bedroom house with ensuite bathrooms and lots of sitting areas to gather, talk and play cards. The rooms are large, air-conditioned, clean, nicely decorated with comfortable beds and nice linens.
A great breakfast is served on the rooftop of the adjacent Riad Karmela Princesse...loads of fresh fruit, breads, olives, meats and cheeses.
We also enjoyed a lovely dinner on the rooftop of Riad Karmela one evening.
The staff are friendly and helpful.
We loved our stay in the Petit Riad; it was a perfect oasis from the bustle of the medina.

Family

10/10

Exceptional

16 May 2026

Nicole

Great experience, I’ve never had such great service. Everybody in general was super attentive and made us feel like home, the food and every detail was perfect. Will recommend 100% and wish I could come back and stay here again.

Family

10/10

Exceptional

10 May 2026

Hayley

Breakfast choice was fantastic, we loved it! Everything fresh and would recommend highly. The room was spacious and clean, space and hangers to hang clothes, good air con. Nice space up in the rooftop

10/10

Exceptional

05 May 2026

Chad

We had a great stay at Riad Karmela and we were impressed how warm and helpful the staff are. Mohamed and Amine were especially helpful to us with arranging transportation and making sure we get to our destinations on time and safely. The breakfast was amazing and there were lots of options with fresh fruits and vegetables. Our room was spacious and clean. We highly recommend this hotel and good location in the medina.

Partner

10/10

Exceptional

28 Apr 2026

Daljit

Initially, I was hesitant about our decision to stay at the Riad instead of our usual chain hotel. However, as soon as we stepped into the hotel, we felt like we had found our own home. The staff, from the housekeeper to the management, were incredibly friendly and treated us like family. We thoroughly enjoyed every moment of our stay.

The room and bathroom were smaller than we had anticipated, but we didn’t mind. The location was very convenient, right next to the shops. We were a bit sad to leave, as we had truly enjoyed our stay. The environment and atmosphere were lively and welcoming.

We want to express our gratitude to Said, Amin, Hakim, and Oman. We wish we could remember everyone’s name, but we want to thank them all for taking care of us. We definitely plan to return and recommend the Riad to our family and friends. We had an absolute blast and will never forget our stay!

Family

10/10

Exceptional

22 Apr 2026

Meghan

Incredible stay. Wonderful (complimentary) breakfast and the most professional and courteous staff. Clean and charming. A must-stay in Marrakesh!

Friends

10/10

Exceptional

08 Apr 2026

Daniel

Riad Karmela at heart of medina, run by a team full of heart

Eager to escape the end of the harsh British winter and keen for some early spring sunshine, we opted to go to Marrakech for a week. We picked this Riad because of its location and aesthetic and it did not disappoint. Situated in the Azbezt area of the medina, it is a few minutes’ walk from all the hustle and bustle of the souks and is excellent for all your needs as a tourist in the city. It is close to most of the main attractions and no more than 10-15 minutes walk from excellent restaurants.

We took advantage of the transfers arranged by the hotel which was an excellent idea, as they bring you as close to the hotel as is physically possible. Walking down the narrow street to the fairy lit tunnel entrance, you enter the hotel and find an absolute oasis of peace and quiet. The riad is beautifully decorated in a traditional style, with several small courtyards that guests can rest in and shelter from the sun and the city. The roof of the hotel has many chairs and loungers for people who wish to worship the sun.

The rooms were brilliantly furnished, with great facilities. The bed was amazingly comfortable with wonderful pillows we wish we could have kept!

The breakfast every day was an excellent buffet, with an enormous range of tasty treats and delights on offer, including a wide range of hot and cold drinks. The frittata and Moroccan bread were particularly wonderful, as were the omelettes an

Partner

10/10

Exceptional

06 Apr 2026

Laura

The service , the people everybody is so nice and they try to help

Family_with_children

10/10

Exceptional

25 Feb 2026

James

What a fabulous Riad. From the moment you walk in you are greeted like family. You are served tea and pastries in the courtyard for the check in while your bags are taken to your room. We had the suite w/ terrace overlooking the courtyard which is a beautiful room. The entire staff are always available to help you and usually anticipate what you need before you ask. Great breakfast included every morning. Dinners in the restaurant are excellent with huge servings. Just can’t say enough about how special this Riad is. Want to say thank you to all the staff but a special thank you to Mohammed and Hakin who took care of us morning to night. They made my granddaughters birthday one she will never forget. Can’t wait to return. James Kluth

Family

10/10

Exceptional

25 Feb 2026

Stephen Clifford

Lovely place to stay, great staff. Good location for exploring the medina and all it’s attractions.

Partner

8/10

Excellent

18 Feb 2026

Steven

The staff working there could not be more helpful with anything you needed. The breakfast were good, buffet style with an omelette making station. The location was as described in the heart of the Medina, the Taxi drop off point is approximately a six minute walk to the hotel (Riad), you are met at the Taxi drop off with a representative who helps you with your cases. It all works well. Our only gripe and recommendation is that you DO NOT stay in our room number 1, (named Habib). As it fronts directly into the atrium where you have your breakfast and dinner, for one of a better expression, the hotel reception area. Very noisy in the morning and evening till about 10pm ish.We spotted some lovely rooms there and maybe should've asked to change. But we didn't. Our loss. But the staff and managers were excellent and helpful.

Partner

10/10

Exceptional

01 Feb 2026

Daphine

Excellent customer service and lovely family friendly rooms! We stayed as a family or five and had enough space in the family room to move around. The only downside was the poor ventilation in the rooms however I appreciate that this is a very old building. Regardless, this day exceeded my expectations and I will definitely stay again.

Leisure Family_with_children

10/10

Exceptional

24 Jan 2026

Dianne

Everything was exceptional! Staff were amazing and for celiacs, they have a full gluten free breakfast with Schaefer products (bread, crackers, digestives, rice cakes!).

You can’t miss with this excellent Riad!

10/10

Exceptional

10 Jan 2026

Erin

We had an absolutely wonderful stay at Riad Karmela. The staff, including Fatima Ezzarha, both our drivers, everyone working at breakfast and generally around the hotel were so kind and hospitable. They went out of their way to make sure we had a comfortable stay and support with delayed baggage and our very curious young son. Fatima Ezzarha, who had her hands full multi-tasking the entire time we were there, was so calm and helpful - she made us feel like we were the only and most important guests in the hotel. We've stayed at many riads in Marrakech and the breakfast is stunning and absolutely unrivaled. We will definitely be back!

Leisure Family_with_children

6/10

Pleasant

09 Jan 2026

flavia

I booked a family room at Riad Karmela and they sent me to riad Karmela princess instead which is their sister property across the alleyway. They didn’t explain why and it was out last day in Marrakesh so we didn’t have time to deal with it and accepted the room. The room was spacious and clean but it had a horrible sewer smell coming from the bathroom. Breakfast buffet was surprisingly really good. Besides the horrible smell at the room the main issue with this property was its location. At night we had a really hard time going back to the riad because 4 of the main gates at the Medina were closed. We have stayed at a different part of the Medina and never had this issue. This part of the Medina felt a little more empty and unsafe. When we were trying to go back to our hotel after running into so many closed gates we ended up falling for one of the scams of a “friendly local” showing you the way back. He did show us the way but became aggressive and started yelling demanding money. Glad we only stayed in this area for one night.

Leisure Family

10/10

Exceptional

06 Jan 2026

Sagar

Excellent staff and service. We reached around midnight after a long drive through a storm. After check in, staff offered refreshing tea and dinner and did not charge us. The staff provided fresh fruits, dates and nuts and several water bottles daily. Breakfast was good but same every day.

Leisure Family

10/10

Exceptional

21 Dec 2025

Verified traveler

Riad Karmela – A place that truly looks after you

I stayed at Riad Karmela during my time in Marrakech and couldn’t have chosen a better base. From arrival to departure, I felt genuinely cared for — not as a booking, but as a person.

The staff are exceptional: warm, attentive, and quietly present without ever being intrusive. I travelled solo and felt safe, relaxed, and supported at all times.

A special mention must go to Fatima, the manager. She is outstanding. She upgraded my room without me asking, regularly checked in on me, offered coffee with genuine kindness, and made sure every detail of my stay ran smoothly. Her professionalism and warmth set the tone for the entire riad.

Airport transfers were seamless, and both the driver and the young staff member who assisted me were respectful, reliable, and caring. It says a lot about a place when every member of the team carries themselves with pride.

The riad itself is beautiful, peaceful, and perfectly located. After the energy of the Medina, returning here felt like exhaling.

Riad Karmela isn’t just somewhere you stay — it’s somewhere you’re looked after. I would highly recommend it to anyone visiting Marrakech, especially solo travellers.

I will definitely return.

10/10

Exceptional

07 Dec 2025

Cheryl

Riad Karmela was an excellent choice for our Marrakech stay. Right in the centre of the medina so an easy walk to all the main souks and sights. Our room was clean, breakfast was tasty and all the staff were super helpful - would stay here again if we are ever back in Marrakech.

Partner

10/10

Exceptional

10 Nov 2025

mostafa

Ghh

10/10

Exceptional

07 Nov 2025

Frank

Everything was fantastic. The customer service was wonderful, friendly and very helpful. Location was spot on, in the heart of the souk. Highly recommended.

Business_and_leisure Family

10/10

Exceptional

03 Nov 2025

Sebastian

Great place to stay in Marrakech. Real Riad experience. Great food and service.

Leisure Family

10/10

Exceptional

02 Nov 2025

Richard

Staff were very kind and settling after the craziness of the markets. Room was comfortable and clean. Dinner was a little over-priced but quite good. We had an early morning departure and they did their best to make sure we had some breakfast before we left.

Leisure Partner

10/10

Exceptional

11 Oct 2025

Christine

A peaceful oasis in the middle of the chaos that is Marrakesh. Cannot praise the staff enough, always polite and helpful, couldn’t do enough to ensure a good stay.

Leisure Friends

10/10

Exceptional

22 Aug 2025

Desmond

The staff was extremely accessable and helpful. Amine, Jemela, Majid, Bushra, Fatima, Hakim, just to name a few. Fresh fruits to your room daily, ask and its yours. Couldnt ask for a better service.

Leisure Partner

8/10

Excellent

08 Aug 2025

April

Reataurant in hotel only place easy enough to get to especially at night (going out, since no tuk tuks or taxis could come in all the way), and food average. I think the complication getting taxis is enough to not stay there again. Room looks authentic which i wanted, but felt a little worn and didnt feel the cleanest (hair in bathroom and rug?). Bed nice. Door has huge opening so all talking and noise is right there and kept me up. But door looked cool and authentic, which was good at least. Air con had hard time keeping cool with summer heat. Staff were nice and helpful. Overall good experience. Sometimes walking back to place alone i was harassed and that wasnt nice. Maybe normal i dont know. Maybe same in all areas. Close to market and shopping. Massage was good.

Leisure Self

10/10

Exceptional

06 Aug 2025

DANIELA

lovely place in marrakesh

8/10

Excellent

03 Aug 2025

Mayra

The Riad Karmela property immerses you in the enchanting atmosphere of old Morocco. However, I found its location to be somewhat inconvenient. It is situated in the heart of the Medina market, which can be overwhelming when trying to find transportation, as no cars can enter the area. The service and the hotel workers at the Riad were outstanding.

Leisure Family

8/10

Excellent

25 Jul 2025

Tugba

The staff were very hospitable and welcoming. The location was very convenient - walkable to most hot spots. Could’ve done with cleaner rooms, especially the bathroom inc towels, otherwise all good.

Leisure Family

10/10

Exceptional

25 Jul 2025

Dimple

From the moment we arrived, the staff was so hospitable and lovely. Everyone was kind, helpful and competent. We had an issue with ants or some tiny bugs in our bathroom (also almost 40° C weather) and they made sure to take care of it and make sure we were comfortable. It is a beautiful, centrally located, very Instagram worthy Riad.

Leisure Family

10/10

Exceptional

30 Jun 2025

Dilenys

Our stay at Riad Karmela was an unique marrakech's experience, the staff very friendly and available to help all the time.

Leisure Family

10/10

Exceptional

28 Jun 2025

Jaime

The best customer services. The staff is ready to help you

Leisure Family

10/10

Exceptional

26 Jun 2025

Enrique

Excellent location and enchanting atmosphere.

Amazing Riad in the heart of the Medina. Easy to find with Google Maps and no need for taxi or tuk tuk for the most part.

The Riad makes you feel like you've escaped into your own private estate in Morocco.

Partner

10/10

Exceptional

15 Jun 2025

katherine

We love this place. The service is amazing. Anything you ask is no problem. The food is great and this time as a treat we took the mini princesse the private apartment with its own roof terrace and three en-suite bedrooms and downstairs living area. Said the manager was amazing and took care of us - we will definitely come again Katie

Leisure Friends

8/10

Excellent

09 Jun 2025

Elizabeth

Great Costumer service

Leisure Family

10/10

Exceptional

03 Jun 2025

Rahat

Exceptional customer service , we got an exotic bedroom with our own terrace to enjoy sunrise and sunset. Excellent breakfast and Hammam!

Friends_and_family Family

10/10

Exceptional

29 May 2025

Paul

Beautiful Riad, an oasis in manic Marrakech

We had a lovely stay at Riad Karmela. It is a beautiful Riad hidden away in the medina. The downstairs courtyards and roof terrace are excellent and so quiet compared to the street level chaos. The location was ideal for exploring the centre of Marrakech, with all key sites in walking distance. The breakfast was good, with plenty of choice and we had 2 evening meals, which were excellent. We used the hammam, which is small but good, the massage was very good. We booked the airport transport and we were glad we did, as we're not sure we would have found the Riad without doing so.

Partner

8/10

Excellent

13 May 2025

Myungsook

All good except taxi cannot go to Riad Karmela directly due to narrow roads in Medina. Meet a porter from the hotel at the meeting place to go to the hotel. He carried luggages in the cart to the hotel and asked us more tip. He followed us until he got more. Kept saying, \" this is nothing.\" I used to give tips during 10 days of Morocco trip. Never happened. I was very annoyed and disappointed.

Partner

10/10

Exceptional

05 May 2025

Andrea

Great property, great breakfast, excellent staff

10/10

Exceptional

25 Apr 2025

Francois

Great location

10/10

Exceptional

25 Apr 2025

Bronwen

Lovely riad in the centre of the old city. Easy to find and a little bit out of the busiest bits of the medina, so makes a calmer place to return to after a day in Marrakech

10/10

Exceptional

14 Apr 2025

Shahzad

Amazing staff and a really warm welcome. We had the family suite and stayed for one night, but the experience was perfect. Staff are so helpful and friendly. Will stay here again next time we are in Marrakech.

Leisure Family

10/10

Exceptional

06 Apr 2025

Ofelia

It was in the heart of the Medina and I feel I got a full Moroccan experience.

Leisure Family

10/10

Exceptional

23 Mar 2025

mary michelle

excellent staff good location nice riad

Leisure Family_with_children

10/10

Exceptional

21 Mar 2025

Arlinda

We had an excellent time, the property was an oasis and the service was fantastic. We had dinner there both nights and it was delicious. Mohamed took great care of us.

Leisure Family_with_children

10/10

Exceptional

10 Mar 2025

Fenna Elize Jobina

Staying at the mini princesse was amazing, with our private road including private rooftop terrace and the facilities of the hotel across the street.

Leisure Friends

10/10

Exceptional

10 Mar 2025

Vinayak

We stayed there for 3 nights and enjoyed it immensely. Our room had a beautiful terrace with sofa. We spent hours soaking sun and watching beautiful Atlas Mountains.

Leisure Family

6/10

Pleasant

09 Mar 2025

Liz

Lovely staff

Lovely staff but was kept awake on last night by noisy furniture removals at 1am, no idea what was going on. Also gas heat used to keep communal areas warm gave off terrible fumes
Little ventilation which I think was a health hazard though they did turn it off when asked at midnight!

Partner

10/10

Exceptional

24 Feb 2025

Mary

My sisters and I had a wonderful stay at Riad Karmela. The staff were all incredibly helpful and friendly, we all agreed it was the best service we have ever received. I would highly recommend staying here, and would do so again next time I am in Marrakech.

Leisure Family

10/10

Exceptional

29 Jan 2025

Laura

Beautiful hotel. Great customer service.

Leisure Family

10/10

Exceptional

24 Jan 2025

Stuart

Tranquil perfection

My wife and I booked a superior room in Riad Karmela through hotels.com. There are a number of riads, all next to each other, under the same ownership and where guests can move freely between them all. We received an upgrade to stay in room Bahia in Riad Petit Karmela. It was very serene and calm on the ground floor overlooking a beautiful sitting area which was heated during the evening. It transpires that, if you book directly with the riad, you receive a room upgrade and a one way free transfer from the airport. We reserved and benefited from the transfer and were met at the airport. The riad was ideal. Lovely room and facilities (including room safe) good hot shower, comfortable bed and plenty of space. One litre of free bottled water daily. Breakfasts were more than ample and served as continental style and we had 2 evening meals (pre-reseved). Cocktails were superb and both beer and wine were available at table. Joel (owner) has a superb team of staff and we were looked after well by Muhammed, Amine, Said & Fatima and others whose names are in my dimming recollection. Highly recommended and would be our choice of accommodation again. Thankyou.

Partner

6/10

Pleasant

11 Jan 2025

aylin

old bathroom, need a lot of maintenance breakfast was nothing special, everything wal cold, the food was very good and the guys who served us were very friendly, except the guy who works at night in the reception, complicated for the transportation you pay for a taxi and you have to walk more than 10 mins doen's matter if you pay the taxi at the riad or not

Friends_and_family Family

10/10

Exceptional

15 Nov 2024

Sally Lai-Sim

What an Amazing Riad with Amazing Staff. We stayed here for 7 nights and all the staff were very friendly, genuine and helpful. Airport transfers were arranged through Riad Karmela and we could not believe the effort of both of our drivers...on arrival he had waited over 2 hours for us! The second driver to the airport manouvered through almost impossible alleyways for us. Thank You to you both. The rooms were so spacious and clean. Breakfast was a delight each day and the staff were always attentive. The relaxation areas including the terrace were decorated to traditional standards, with beautiful furniture, paintings, photographs and Moroccan artefacts. The restaurant was almost full each night we stayed and highly recommended. The guitarist was also a pleasure to listen to on evenings. Thank You to all at Riad Karmela!

Leisure Partner

10/10

Exceptional

11 Nov 2024

Bruce

Short and sweet

We had one lovely night here as we arrived from a tour bus and left the following morning for our plane but it was a very comfortable night. The staff were really helpful and friendly and the location in the heart of the Medina is great. Wish we could have stayed longer.

Friends_and_family Family

10/10

Exceptional

09 Nov 2024

peter

Great location. Great friendly staff made superb effort to organize arrival logistics and meet any subsequent requests. Very authentic cultural experience on a first night in Morocco.

Leisure Family_with_children

10/10

Exceptional

08 Nov 2024

Nicola

A collection of 3 Riads hidden down an alley just seconds from the madness of the medina. Lots places to relax inside on the patios and different areas on the roof terraces. Friendly helpful staff, who speak English, French as well as Arabic. Arranged airport transfers with Riad, though they forgot to collect us on arrival, so we had to ask a local to ring the Riad for us (so either double, double check or take the phone number and use data roaming!). Could arrange your own transfers, but difficult to find first time in the dark on your own, even with google (and if you can get internet). Very good breakfast, and dinner (we ate there twice in the evening, delicious spring chicken with vermicelli). Take some Euros, Riad will change and take back any unused dirhams- until you can access a bank. It was our first time in Marrakech and we thoroughly enjoyed the different culture. The only downside? the horrendous queues at the airport, both in and out (we got there 3 hours before our flight back home to be safe),shame really as I would like to explore more of the country.

Leisure Partner

10/10

Exceptional

07 Oct 2024

Chauncey

Amazing and welcoming staff

Leisure

10/10

Exceptional

04 Oct 2024

Nicholas

Great proactive service.

Leisure Family

10/10

Exceptional

23 Sep 2024

Antonio

Great hospitality

Leisure Partner

10/10

Exceptional

22 Sep 2024

Moti

Great staff from the front desk and the cleaners . Felt welcomed from the start . Really nice people

10/10

Exceptional

14 Sep 2024

Aqsa

We stayed at the Riad for three nights with my two year old. The staff were very helpful and couldn’t do enough for us- we were made to feel very welcome and felt at home. The transfer from the airport was easy and quick and the driver munir was very friendly and helpful. All reception staff were great and always happy to help, my son was made to feel welcome and staff were great with him! The breakfast was nice and varied. We stayed in the suite with private terrace and enjoyed our stay throughly and would book again without a doubt. The Riad is nestled in the old town so taxis are hard to get you may need to walk a little to get one however tuk tuks are readily available and can be arranged via reception.
Good value for money and the riad it self is decorated nicely and very spacious.

Leisure Family

8/10

Excellent

30 Aug 2024

Sumit

Service/Facilities were not on par with the daily room rate charged - low in terms of value.
Staff were available for help, but were cold and at times rude. My family and I did not feel comfortable with the interactions (and we visited 8 cities and hotels- mostly Riads/Dars during our 2 week trip to Morocco)
Breakfast was a disappointment. Slim pickings and did not feel they were freshly prepared. Omlettes ordered took 20 mins. to deliver. No smile on faces of staff.
AC was barely able to keep up with the Marrakesh Aug heat, was comfortable at nights but was uncomfortable to stay in the room during afternoons, even with AC on.
Location is deep inside the old city, and a minimum walk time of 15 mins needed to access cars. The property charges for handcarts to bring/dispatch bags to locations accessible by cars. On the other hand, the location is walkable from/to places of interest in the medina.
Property may not be right nor families, as staff was intolerant to noises created by/due to children in just the one instance it happened (compared to experience in 7 others Roads/Dars/hotels)

10/10

Exceptional

26 Aug 2024

Adebisi

Wonderful riad, quirky but really cool design. Our apartment had a private roof terrace which was just lovely. The staff members are polite and super helpful. Breakfast was included and offered a decent spread. All together, a wonderful experience!

Leisure Family_with_children

10/10

Exceptional

15 Aug 2024

Sarah

Very clean and super friendly team

Leisure Family

10/10

Exceptional

15 Aug 2024

Carla Maria Teodoro

Rustic and design boutique hotelin the meiddle of the Medina. Wonderful staff, very quiet and relaxing. Excellent experience. Wonderful staff!

Leisure Family

10/10

Exceptional

13 Aug 2024

Ramirez

I got in late and was greeted by the hotel staff at my taxi. I was upgraded to the Hassan suite and was very pleased with the accommodations and the hotel environment and staff. I enjoyed the personal guide Aziz who showed me a memorable experience. The rooftop breakfast was excellent. When I return I will be staying there. Thank You staff for your hospitality.

Leisure Self

10/10

Exceptional

20 Jul 2024

Manfred

Great stay!

8/10

Excellent

19 Jul 2024

fellipe

We only stayed for one night and besides the harassment we encountered by some young men not related to the riad as we walked from the parking lot, the riad offered some peace and tranquility. If you come with a car be aware of the fact that there is no parking on site, you will have to park your car and walk inside the medina to get to the riad. The parking attendants are a bunch of young men who will tell you that GPS does not work in the medina, they will start walking to escort you to the riad even if you don't request this, only to demand you tip them at the end. They are very aggressive and it's almost impossible to shake them off. Needless to say if you don't tip them the amount that they think is reasonable they will harass you and cause undue stress. Once you enter the riad though it's pretty serene and our room was very quiet despite being on the ground floor. The riad has a restaurant on the rooftop where you could have lunch/dinner and it's the same place where breakfast is served. Don't waste your time eating here for lunch/dinner, the food was mediocre at best. Breakfast was ok, buffet style, nothing special.

Leisure Partner

10/10

Exceptional

04 Jul 2024

Ikraam

Had a lovely stay at Riad Karmela the staff are nothing short of fantastic and I felt very comfortable and well catered to. Nothing but praise for the Riad and the hosts. Love it!

10/10

Exceptional

05 Jun 2024

Mackenzie

Amazing staff! So helpful. Worth using them for airport transport as the area they are in is only accessible by car in one specific spot. Easy walk to the big market.

Leisure Friends

10/10

Exceptional

08 May 2024

Angela

Very sweet riad. Well appointed. Service was lovely.

Leisure Partner

10/10

Exceptional

02 May 2024

Kerry

A wonderful calm space in the chaos of the medina

Leisure Family

10/10

Exceptional

02 May 2024

Lauren

The space is charming as a collection of homes turned into two neighboring properties, hidden way in the middle of the busy market of old town. It’s great as you can walk a few minutes to many of the tourist sites (Madrassa Ben Youseff, Secret Garden, etc). The staff will also arrange any trips, taxis or other outings you might want.

But the real highlight is the hospitality—I arrived with two sprained ankles after tripping in Tangier. After the welcome tea and cookies shared with all guests, Amine additionally brought me a bag of ice and two ointments for my legs. He also got us set for dinner on the premises so I didn’t need to go out (something we had originally declined). This was just day one—from there Amine and Omar did everything they could to help us enjoy our stay despite my injury. I can’t thank them all enough! I will absolutely recommend to anyone traveling to Marrakech—it is invaluable to stay with kind, caring people when traveling abroad and running into difficult challenges

Leisure Family

6/10

Pleasant

12 Apr 2024

Sarah

Exotic in heart of the Souk

This traditional Morrocan hotel was extremely comfortable and the staff was welcoming and helpful at every turn…once one gets there. It is truly in the heart of the massive Souk, and one must desire and be prepared for a unique cultural experience of this traditional area in order to get safely ensconced in the room. The room/suite itself was lovely, quiet, and comfortable.

Partner

10/10

Exceptional

28 Mar 2024

John

Absolutely great stay!! Staff is fantastic! Right in the heart of Medina.

Leisure Family_with_children

10/10

Exceptional

26 Mar 2024

Deepak

The Riad well positioned in the Medina and is beautifully decorated in the traditional Moroccan style. The bedroom, the buffet breakfast and lunch/dinner dining options were very good. But above all, the reason I have given the 5 star rating is because of the hotel staff. They went above and beyond and offered the best service I have experienced. Always available, always attentive and always considerate. Thank you Amine, Fatima and all the other members of staff who made our stay wonderful and truly memorable.
Tanmert! Choukran!

Leisure Partner

10/10

Exceptional

16 Mar 2024

Vivek

Liked the location and friendliness of staff. Walkable distance to main square Jamaa El Fna. Many good food and shopping options around the place.

Leisure Family

10/10

Exceptional

12 Feb 2024

Sally

This is a great immersive experience if you are visiting with an ambitious group of people. I would recommend staying at this location again. The staff are very friendly and provide you with tea and cookies upon arrival. The breakfast at this location is fantastic. However, do keep in mind that the wifi connection is unreliable, which could pose concerns.

Leisure

10/10

Exceptional

27 Dec 2023

Javed

Nice and enjoyed the stay.

Leisure Family

10/10

Exceptional

19 Nov 2023

Tracey

The Riad Karmela is beautiful. We thoroughly enjoyed our stay. The staff are very welcoming and make you feel at home. The food and drink were excellent. I highly recommend and would love to come back some day.

Leisure Family

10/10

Exceptional

19 Nov 2023

El Mechry

Extraordinary customer service. We received amazing customer service from Fatima and Saeed. The Riad is beautiful, the location is great, and the food good. But the best part for me was the customer service.

6/10

Pleasant

08 Nov 2023

Sabrah

No hot water and the facilities are very minimum. That said, there is not much around to choose from in this area. The breakfast was okay.

Leisure Family

10/10

Exceptional

23 Oct 2023

Caroline

The staff were helpful, accommodating and pleasant. The hotel accommodations themselves charming and relaxing. Highly recommend.

Leisure Friends

10/10

Exceptional

11 Jul 2023

Omar

Lo recomiendo esta dentro de la medina y muy centrico. Se siente uno muy seguro y las atenciones muy buenas.. puedes cambiar dinero en la recepción que es 24 horas. todo lo que puedas necesitar lo puedes tramitar en la recepción también. Los tranfer con ellos y las excursiones tienen muchas. Los choferes te recojen personalmente en la entrada . Claro hay que caminar un poco yaque los autos no pueden llegar posus calles muy estrechas. En la instalacion iempre tratarán de buscar una solución a tus necesidades El desayuno esta incluido y es bastante bien. La cenas la ordenas y te la sirven en una terraza muy agradable.
Todo su equipo de staff. Excelente.

Leisure Family

10/10

Exceptional

06 Jul 2023

Omar

He recibido una excelente bienvenida. Muy buena atenciones . Durante el chek in .te explican todo como funciona todo. El riad esta muy centrico de la Medina.
Con acceso a casi todo la parte mas vieja. Un lugar muy tranquilo.
Y acogedor.

Leisure Family

8/10

Excellent

27 Jun 2023

Huei Ling

right in the center of the Medina close to everything. breakfast was decent. We were put up in one of their sister Riad a couple of blocks away. quieter than the main Riad.
Overall a nice stay.

Leisure Family

10/10

Exceptional

22 Jun 2023

Verified traveler

Relaxing and pampering

The best riad we had on this trip. It’s not just an accommodation but an art gallery. The service is good, the atmosphere is great, the dinners are super!

Partner

10/10

Exceptional

22 Jun 2023

Konrad

The staff at the riad was incredible. Walking distance to the Medina square. Loads of options for food and beverages. Amazing place to stay at.

Business Self

10/10

Exceptional

03 Jun 2023

Emily

Staff was fantastic. Right in the center of a busy Souk street. Can be overwhelming finding the place. But overall great experience!

10/10

Exceptional

02 Jun 2023

Bruce

Beautiful Riad in the heart of the Medina. The atmosphere is quite unique. Great staff, superb food, very charming. Will definitely be back.

Leisure Self

8/10

Excellent

31 May 2023

Stephen

Central location, original rooms and attentive staff. I’d stay again.

Leisure Partner

10/10

Exceptional

19 May 2023

Sophia

Our stay at the Riad Karmela was absolutely wonderful. The property is beautiful location in the Medina and close to many sites and restaurants. The food at the Riad was excellent, including the breakfast. What we enjoyed most was all the staff, they were wonderful people with good hearts and made our time great. Very knowledgeable and helpful and made our first time to Morocco very joyful. Make sure you go stay there! And thank you Riad Karmela!

Leisure Friends