Name: Extended Stay America Albuquerque Rio Rancho
Address: 2608 The American Rd Nw, Rio Rancho, 87124, US

6/10

Pleasant

04 Aug 2026

Guadalupe

It want bad but honestly it could have been cleaner

6/10

Pleasant

02 Aug 2026

Alexandrea

It was air conditioned very well.

8/10

Excellent

02 Aug 2026

Rosemary

Good location, clean and reasonable.

6/10

Pleasant

27 Jul 2026

Meredith

Could be cleaner, strange smell.

10/10

Exceptional

25 Jul 2026

Kristen

Staff was nice and helpful

8/10

Excellent

22 Jul 2026

Eric

Nice!

10/10

Exceptional

18 Jul 2026

Melina

Convenient

Friends

10/10

Exceptional

14 Jul 2026

Khadijah

Nice hotel with amazing view of a he moutain

6/10

Pleasant

09 Jul 2026

Christina

Air conditioning was very loud. Though it worked. Cleanliness was a bit questionable. Tub felt greasy and remote control was sticky. Other than that it was satisfactory.

Self

6/10

Pleasant

26 Jun 2026

Joseph

Was cleaning and simple.

Partner

10/10

Exceptional

25 Jun 2026

sheena

Nice

8/10

Excellent

17 Jun 2026

Aleida

The hotel en general and the room were clean, the staff were respectful and friendly, air conditioning was excellent. The hotel was very well maintained and in a good location.

Family_with_children

10/10

Exceptional

16 Jun 2026

Albert

Please, overall with hotel experience

10/10

Exceptional

14 Jun 2026

Jesus

It was really nice and very warm welcome! The staff was patient and the rooms were clean as well and the view from the window I got to see the mountains from my floor

Partner

6/10

Pleasant

14 Jun 2026

Melissa

Good location to be able to walk to Lescombes for dinner.

4/10

Poor

06 Jun 2026

Erlene

Every hallway I went down smelled like throw up. None of the outlets worked in my room. The kitchen was dirty. I did not feel safe at all. The lady at the front desk was nice though. Other than that I will never be staying here again.

Friends_and_family Family

6/10

Pleasant

06 Jun 2026

Gloria

It did the job, we just needed a place to stay

10/10

Exceptional

05 Jun 2026

Richard

Staff very helpful, room clean, grounds clean and pet friendly

Pet

8/10

Excellent

03 Jun 2026

Marcos

Air conditioning and clean room

Partner

2/10

Poor

02 Jun 2026

Rayana

It was gross. There was a cockroach as soon as we walked up to the front door. When we got in our room and turned the light on we saw a roach run across the table. The carpet was stained, there was mold in the bathroom and the whole place smelled awful. I ended up booking at a different motel for the rest of my trip.

Family_with_children

8/10

Excellent

25 May 2026

Megan

Clean rooms

Partner

4/10

Poor

24 May 2026

Pamela

This hotel was not for us at all. The hallways had a bad odor, and the floors looked like they had not been cleaned in quite some time. Once we got into the room, things only got worse. The carpet was stained and dirty, and there was tape placed between the laminate flooring and carpet area. There was dust covering the desk and bathroom fan, the bathtub spout was broken, the bedsheets were torn, and the mattress itself had stains.

To top everything off, we found a cockroach in the room. That alone was enough to ensure we would never stay there again.

The only positives were that the AC worked well, the fridge and microwave appeared clean, and the location was convenient with restaurants and shops nearby.

Family_with_children

4/10

Poor

20 May 2026

Mladen

Room was ok except for the carpet very dirty. No breakfast even though they advertised. Only coffee in the lobby

Self

8/10

Excellent

19 May 2026

Andrew

Was clean

Partner

6/10

Pleasant

17 May 2026

Rebecca

The beds were very uncomfortable and the breakfast was coffee and muffins. It was barely continental. The rooms were clean but no ice and not even a foam cup to drink water from.

Partner

10/10

Exceptional

09 May 2026

DeaZhan

Clean room

Partner

8/10

Excellent

02 May 2026

Rob

There was not much of a breakfeast a energy bar but the coffee was great

4/10

Poor

01 May 2026

Susella

If your just wanting a cheap room to sleep and shower then this is ok. Dusty room, no hot water (just luke warm), thin walls (can hear the neighbors, small tv (32 inch), no amenities, no ice machine, no drink or snack machine, elecator was down one day, and you had to ring a bell for front desk service. Breakfast was cereal and granola bars which was completely gone by 8am

Family

10/10

Exceptional

30 Apr 2026

Ivan

Great Location, quiet, nice staff.

Partner

2/10

Poor

27 Apr 2026

Bonnie

Bug found in room. Cabinet drawer wouldn’t stay closed until I called front desk about it. Room smelled. Loud. Returned late to hotel to see 5-6 police vehicles outside. Hallways not vacuumed. Low Shower pressure.
Could not wait to leave.

8/10

Excellent

26 Apr 2026

Daisy

We had to wait to check in no one at the front desk for a long time. Staff were not helpful

Partner

10/10

Exceptional

24 Apr 2026

jordan

Good

Partner

2/10

Poor

24 Apr 2026

Darvin

I liked absolutely NOTHING about this property. The outside of the hotel looks like a 5 star building but inside was crap. Sink was clogged. Toilet clogged on me and I had to fix it. Bed was uncomfortable, I had to buy an air mattress. Also nobody cleaned my room between days.

Self

8/10

Excellent

19 Apr 2026

Dennis

Basic layout for breakfast on a counter - not really a meal.

Self

10/10

Exceptional

18 Apr 2026

Rob

Skimpy breakfeast

10/10

Exceptional

17 Apr 2026

jordan

Good

10/10

Exceptional

17 Apr 2026

James

Looked good, did not bother eating as my time to eat was yet met as per my style of earing

Business Friends

10/10

Exceptional

17 Apr 2026

James

Breakfast looked good but I had to rush to catch my flight so Breakfast wasn't really on my mind at that time

Business Self

8/10

Excellent

15 Apr 2026

Molly

Noted many areas in the room where paint was chipped/peeling and counter top lamenent was discolored and also chipped. Furniture was scratched and torn. Just wear and tear but things that seem relatively easy to fix.
Upgrade the beds yall! It was like sleeping on a rock and I found myself sitting in the widow chair most nights just to feel some cushion under my butt.
Along the lines of upgrades, the shower head seemed to spray water is approximately 37 different directions besides down onto my head with no way of adjusting it. Made getting clean feel like a chore it shouldn't have been.
Besides these things, the room and grounds were very clean, the AC worked well, refrigerator was cold and staff was friendly and professional.

4/10

Poor

14 Apr 2026

Christopher

Used soap left in room for the second time different rooms and less than a week apart between visits. Makes you question the cleanliness of the rest of the place.
Breakfast isnt breakfast really its coffee and oatmeal packets and if your early enough or catch them there are some granola bars.

Self

10/10

Exceptional

13 Apr 2026

Nakita

Incredibly quiet even though there were pets and plenty of people. Older hotel but in great location

10/10

Exceptional

23 Mar 2026

KEYVAN

clean room and staff nice with smile

Family

6/10

Pleasant

22 Mar 2026

Anthony

There was no hot water for the last of our week stay. They did let us go over to other property to bath but would not move us to other property. Breakfast is granola bars and prepackaged muffins. You have to check out a bin of dishes and if you want it delivered to your room it is $25.The beds are very firm, so bring a cushion. we bought a 3 inch cushion and it helped. It is clean but the hallways smell like pot. Ask of a room in the front. oit back people play loud music and the manager won't do anything about it until 10pm.

Family_with_children

6/10

Pleasant

19 Mar 2026

David

The property seemed ok, the room was clean when we arrived. No maid service unless your stay is longer than seven days. They will replace the towels if you bring them to the front desk . The last night of our stay they had no hot water, when I went to the front desk to tell them about, they told the reason that the Boiler went out. They said they could not transfer us to another room or comp the room for that night because we booked the room through Expedia. That we would have to get ahold of them to be compensated for the room for that night. The front desk did not work with us in anyway

Family

2/10

Poor

16 Mar 2026

Sunshine

Dirty and everything was old, the toilet was clogged in our room, no phones in the room, no ice machine on the property, no hair dryers, smoke free rooms but the hallways and rooms smelled like smoke, the elevators smell like pet feces. Will not return. Only plus was the location.

Family_with_children

10/10

Exceptional

13 Mar 2026

jenna

Awesome! Little pricey.

8/10

Excellent

12 Mar 2026

Davin

Nice for a get away to have your own space for a bit

Family_with_children

8/10

Excellent

10 Mar 2026

Heather

Internet was good. A/C kept the room nice

6/10

Pleasant

09 Mar 2026

Anthony

Two Albuquerque police cars with the lights on in the parking lot when I checked in. Desk staff said it was not a major deal. Then next night, a sheriff car was circling the building. Started to feel uncomfortable about the location. Strange person sitting in a car-in the north parking lot honking like a signal. Gave me the finger when I opened the curtains to check. maintenance use duct tape on the bathroom door knobs to keep it from locking. Very worn down rooms compared to the Coors location a mile away. Recommend you try it instead of the one on America Street.

2/10

Poor

08 Mar 2026

Yvette

The room was not clean at all. Old rough furniture in the room. Bathroom had black mold and the front door doesn’t lock. Someone I think died in the building!!! Will NEVER stay here again!

Pet

6/10

Pleasant

01 Mar 2026

Tommy

Courteous staff at check in. Room ok for the price. Very noisy neighbors.

6/10

Pleasant

23 Feb 2026

Dana

The staff and bed were the only thing great about this place

Family_with_children

6/10

Pleasant

23 Feb 2026

Racliflyn

The room was okay. Beds were comfortable. Smelled like smoke in my room

10/10

Exceptional

20 Feb 2026

Gabriel

What stood out is the staff very fast transaction in and out. Clean room super quiet. I’d rather stay here than any other hotel in Albuquerque.

2/10

Poor

16 Feb 2026

ALMIR

The front desk lady was helpful and nice, but our non-smoking room definitely had a smell of nicotine very strong. She gave us another room that was nicotine free but carpet was not vacuumed very good, in fact, the carpet had obvious stains and aome dried up whitish substance on it. Room was old with obvious marks on drywall, peeling bathtub, drainage was slow, no wall or lamp outlet for.my charger. Also, hallway was filthy with trash and even worse, the so Trash Room had a sticky mark (residue) on the floor about 19 feet and likely continue to the carpeted area since we che ked-in and still there whe we checked-out. Disgusting!!! When I realize that Motel 6 had a higher rating than this particular hotel I stayed in, I was shocked. In fairness others locations of the same chain hotel was rated higher, but this one was below the stardand of even Motel 6.

Friends_and_family Family

4/10

Poor

15 Feb 2026

Christopher

Ive been a regular there and this time i had trouble checking in. The lady at the front ran to back with her headphones in as soon as i walked in. Then she charged an early check in fee which i have never been charged before ( ive checked in as early as 11am in the past) she was a bit rude also, did not greet me as i came in.

Leisure Partner

10/10

Exceptional

13 Feb 2026

Victoria

The young lady at the desk was friendly, our stay was quiet. Willimg to stay again. Thank you.

Family_with_children

4/10

Poor

11 Feb 2026

Becky

Carpet is fishusting. Everything on room run down

Business_and_leisure Family

10/10

Exceptional

10 Feb 2026

John

This has to have been one of the best Handicapped accessible rooms I have seen yet. Very well laid out, easy access for everything.

Leisure Partner

10/10

Exceptional

28 Jan 2026

Antoinette

Easy check in, convenient to everything, rooms are clean.

Friends_and_family Family

10/10

Exceptional

22 Jan 2026

Akanisi

Yes

10/10

Exceptional

13 Jan 2026

Ruhia

Perfect

Family

6/10

Pleasant

13 Jan 2026

Coleen

Room furniture was old and tattered

Business Partner

2/10

Poor

11 Jan 2026

Lee

Dirty rooms, micro-wave does not work, refrigerator freezing food dial to lower temperature missing, no clean towels, no secure parking. My vans. Gas door opened and my gas stolen. No breakfast as advertised. This place is worst than a Motel 6. Horrible experience.

Business

10/10

Exceptional

09 Jan 2026

frank

Very clean room. Very nice staff that handled all problems very well good discount's

2/10

Poor

05 Jan 2026

ALICIA

Room was filthy

10/10

Exceptional

02 Jan 2026

Berenice

Absolutely loved this place ,

10/10

Exceptional

02 Jan 2026

Ruhia

Room was clean and smells good

10/10

Exceptional

01 Jan 2026

Ruhia

Yes

Business_and_leisure Partner

10/10

Exceptional

28 Dec 2025

Nelly R.

Everything was excellent, but no restaurant close by

10/10

Exceptional

28 Dec 2025

Tammy

Off the main road but very easy to find

2/10

Poor

24 Dec 2025

G

VERY UNHAPPY with the NIGHTLY PET CHARGES SNUCK IN AFTER WE HAD ALREADY CHECKED IN.

Friends_and_family Family

10/10

Exceptional

11 Dec 2025

Jim

I’ve stayed here a few times and have always had a pleasant stay. The location is convenient and central to wherever needed to go.

Leisure Self

4/10

Poor

06 Dec 2025

Pauletta

When we checked in, staff weren’t very helpful. When we asked for a different room since the tv remote wouldn’t , we were denied.
The tv remote wouldn’t work. Carpets dirty. Furniture was old.

10/10

Exceptional

05 Dec 2025

Peggy

Clean room, very quiet and comfortable.

4/10

Poor

04 Dec 2025

Claude

It was ok but it was like somebody killed the night auditor she had attitude when asked about breakfast

Business Self

10/10

Exceptional

01 Dec 2025

Ronald

Everything went great. There was a small problem with the wifi, but no big deal. The condition of the building and the facilities were excellent. The staff was friendly and efficient. Absolutely a good value for the price!

Business_and_leisure Family

4/10

Poor

27 Nov 2025

Michael

The location was convenient for everything being close, shopping, restaurants etc. Easy checkin and affordable

Business_and_leisure Partner

2/10

Poor

25 Nov 2025

Xavier

Arrived to check in but came to find out the person behind the desk did not work there and we have to wait about an hour until the hotel representative came back to give us our room key so frustrating

Self

8/10

Excellent

19 Nov 2025

Malanie

Staff were friendly, rooms could have used a bit more cleaning :(

Business Family

6/10

Pleasant

19 Nov 2025

Charmayne

Morning staff was rude. We were running late after an event we attended and need more time to get ready. I asked her if we can check out late. 12pm instead of 11am. She said no, latest is 11am and anytime after we would be charged $25.

Leisure Family_with_children

8/10

Excellent

16 Nov 2025

Misha

Rooms were clean. Desk was pretty wobbly and acted like it would fall apart when you touch it.

Friends_and_family Family

10/10

Exceptional

16 Nov 2025

jeanette

Yes

Friends_and_family Family

2/10

Poor

09 Nov 2025

Racquel

We checked in, used the restroom, washed our hands in the sink and it didn’t drain at all.
We went to an event that went well over 5 hours and when we came back all the water was still sitting in the sink.
Had to fix my hair before our event and was such a hazard because the mirror in the restroom was ideal to use but with a sink full of water if I had any mishaps or accidents it would’ve fell straight into the sink full of water and possibly electrocuted me.
We called and they said maintenance would “check on it tomorrow” well, we were only staying one night.
Hopefully they don’t charge me for anything that wasn’t my fault. Was super inconvenient to have to wash our hands in the kitchenettes sink. We checked out the next morning and the water was still sitting in the sink.
By the way that was room 212. Beware. You literally get what you pay for. Breakfast is a joke as well.

Partner

4/10

Poor

03 Nov 2025

Richard

Staff was unfriendly and pet fee to high. Pet fees should be charged per stay, not per night.

Pet

10/10

Exceptional

31 Oct 2025

Seth

Super quiet! I spent Thursday, 10/30/25, in room 209. As I walked to my room, some rooms had 2-3 people in them talking, so I was worried about going to sleep, but when I went in my room around 9:30 p.m., everyone got quiet! I slept great. No road noise, of course. I unplugged the fridge and turned off the air. The carpet had maybe two small stains, but I didn't care. Nice looking room with a ktchen area. I'd stay here again. Nice guy checked me in and had perfect words of direction. Breakfast is \"grab-and-go\" but just hot water plus either oatmeal or tea, plus coffee, but that was ok.

Business_and_leisure Self

2/10

Poor

31 Oct 2025

Sarah

DO NOT agree to stay in room 101! It’s the loudest room that I have ever stayed in. It boarders the double set of doors to the outside that are the main access. People are going in and out constantly. No sleep for you. They advertise a free breakfast, but only offered tiny, pre-packaged muffins. They were terrible and hardly constitutes breakfast. Also, the carpet in the room was in terrible shape and covered in stains and tears. It was cleanish but housekeeping doesn’t come every day. You have to take out your own trash. They ran out of coffee more than once, and once ran out of creamer. Running out of coffee is just unacceptable. We paid an exorbitant amount due to Balloon Fiesta. If you can stay somewhere else, then you probably should.

Friends_and_family Family

10/10

Exceptional

19 Oct 2025

DANIEL

Not really a breakfast.

Leisure Partner

6/10

Pleasant

19 Oct 2025

Julio C

Bugs in the room, blankets and pillows uncomfortable

6/10

Pleasant

19 Oct 2025

Frances

Breakfast was coffee and granola bars: doesn't count. Suite was nice but location was very difficult to find.

10/10

Exceptional

14 Oct 2025

David

All good

6/10

Pleasant

14 Oct 2025

Haribalakrishnan

Floor is very old and have lots of strong strains

Kitchen stove is never worked

Leisure Family

4/10

Poor

12 Oct 2025

Marlene

Not again

Edwin at front desk was very friendly & helpful. This is the only reason i didn't give 1 star throughout. The room was dark and questionable in cleanliness. Found various bugs in the bathroom. While a non smoking room, there was an odor of smoking. Bathroom walls appeared to have mold.

Friends_and_family Friends

10/10

Exceptional

12 Oct 2025

Milina

Honestly was overall a nice stay. I was weirdly places in a handicap room so it was oddly large for just myself in the room. But it was a very nice comfy room.

Leisure Self

8/10

Excellent

09 Oct 2025

Lee

Nice place in a good location

Nice hotel for the money. TV needed work

Partner

4/10

Poor

09 Oct 2025

Crystal

Room was advertised as non-smoking but it reaked of old stale smoke—really smelled bad. Bathroom sink & shower drains were slow/backed up; there was hair & debris around sink & in sink handle; caulking/seal around shower was coming undone & a cockroach crawled out; shower faucet leaked; the floor was dirty under the desk/TV and had not been swept as there was old hair/crumbs. Too expensive for a stinky filthy room. When I told the front desk, said would look into it snd see if a refund or discount could be given but never followed up as said to me. Also I could not switch rooms due to being fully booked due to major event in the city. This was not a smoke free room & I am very sensitive to cigarette smoke. I booked this online third party—I will not stay here again. I got jibbed.

Friends_and_family Family

6/10

Pleasant

08 Oct 2025

Brooke

The room was clean, service was acceptable when we needed a bathroom sink unplugged. However, as a whole, the hotel lacked all of the things it claimed to offer. A coffee pot was not available for our room, when we asked for glasses or mugs for our room those also were not available. We were given plastic cups and told if we needed more we could come back. Paper cups were not readily available for the coffee provided with breakfast (no other kind offered), when we asked for cups on our first morning (assuming they had just run out and not noticed), we were told they would need to see if they had any cups that day. It was an odd response. They did produce 5 paper cups and there were 3 of us. It’s a budget hotel, however it felt like the hotel was cutting corners by not having few advertised amenities available.

Friends_and_family Family

2/10

Poor

04 Oct 2025

Kellyn

I did not like this place at all very dirty found roaches old bars of soap left in the shower. The vents had been cleaned in months dust was kicked on there bed very uncomfortable. Will never stay there again.

Leisure Family

2/10

Poor

02 Oct 2025

Brittany

Wouldn’t stay here again

We had two rooms and one of them smelled disgusting. I couldn’t switch out the room so we just dealt with it. There was a room called the “trash room” there was trash everywhere, if you left the door open you could smell it down the hallway. Most people seemed to be living there. There is no breakfast, it was muffins and bananas on a front table with coffee.

Friends_and_family Family

8/10

Excellent

29 Sep 2025

Sarah

I have stayed at this location a couple of times. The most recent was without issue. However the first time, when I arrived there were two gentlemen standing out by the front entrance near the front doors rived. It was late , between 10:00 and 11:00 p.m., I'm a female alone and there was not a much light near the front Door. I even cruised around the building and came back hoping they would have walked away, I then phoned a family member to stay on the phone with me as I got out of my vehicle to walk to the front door. Other than this one issue, everything else was wonderful!

Business Self