Puntarenas Beach

8/10

Excellent

07 Mar 2026

Joanne

Pretty sunrise

Partner

6/10

Pleasant

07 Mar 2026

Shawn

The grounds of the resort are well kept and quite nice. The rooms are pretty worn out and not very well cleaned.
The beach is great and the pools are nice.
The food was pretty good with lots of options.
Some of the staff were awesome, like a handful of them. However most of the staff, we found to be very unfriendly.
Unlikely to return, mostly because the vibe didn’t feel overly welcoming. The rooms were not great but we didn’t mind as we spent almost no time in the rooms.

Partner

8/10

Excellent

22 Feb 2026

Fabiola

Clean rooms, stuff was great

10/10

Exceptional

20 Feb 2026

Sara

Perfect!

Partner

6/10

Pleasant

12 Feb 2026

Drake

Had to ask to get towels delivered to the room after they took them and didn’t bring any back. The swimming pool is closed earlier than expected. Didn’t restock the amenities in the room. The food was OK but worse than what I was expecting.

Leisure Family

8/10

Excellent

08 Feb 2026

Grant

The amenities were great and the pools were very good. The vibe/ambiance was very inviting. Our room was a nice size and the maid was excellent. We took advantage of the plentiful tables and chairs in the common areas. We were disappointed more key staff couldn’t understand English ( at reception and in dining rooms). Also felt more care could have been taken in mixing drinks.

Leisure Friends

6/10

Pleasant

02 Feb 2026

Kirstin

I will start by saying the 3 star rating is for the long waits for food and overcrowded pools The property is very beautiful and is right on the beach If you have 3 or 4 kids under 10 and want to let them run wild then this is your place If your going as a couple then choose any other hotel I would not stay here again We are frequent travelers to Costa Rica

Partner

2/10

Poor

27 Jan 2026

Jillyn Kay

Very understaffed long line for food or drinks, rooms out of date, intermittent WiFi, intermittent hot water in the shower, rodent feces on lounge chairs and tables around the pool each morning.

Leisure Family

8/10

Excellent

23 Jan 2026

Kathleen

Location was great!

Leisure Partner

8/10

Excellent

19 Jan 2026

Karen

Great staff. Best location. Good value.

Leisure Family

6/10

Pleasant

13 Dec 2025

Ryan

Good staff. Out dated.

Leisure Family

10/10

Exceptional

10 Nov 2025

OLEKSANDR

Great hotel and location, maybe slightly outdated but we liked tropical style of the hotel. The hotel is oriented mainly for Spanish speaking people.

Leisure Family_with_children

6/10

Pleasant

08 Nov 2025

THIANA

The excursions with the animals on the property need to be in better condition ESPECIALLY THE HORSES. Any time we asked a question to the staff they seemed to be confused or just being indifferent about situations. The beach needs to be a little more cleaned up. There is a lot of rocks and branches. While the food was very flavorful the presentation was not great a lot of flies/bees in the food. The rooms need to be taken care of a bit more some had the light or the tv not working at all and the bathroom were also dirty.

Leisure Family

10/10

Exceptional

22 Oct 2025

Jose

Excellent place

Leisure Family

10/10

Exceptional

26 Aug 2025

William A.

Everything was fantastic !

Leisure Self

4/10

Poor

25 Aug 2025

Xochitl

The entertainment needs to improve. The beach area is not sand. It takes 3.5 hours to get to hotel from Liberia airport.

Leisure Family

2/10

Poor

20 Aug 2025

Katrina

The resort was beautiful but it wasn’t welcoming or accommodating for international tourists. Everything was in there native language Spanish and no of the staff spoke English

Leisure Family

6/10

Pleasant

16 Aug 2025

Lillian

Beautiful, friendly people

Leisure Family_with_children

10/10

Exceptional

15 Aug 2025

Ronal

exellent

Family_with_children

10/10

Exceptional

10 Aug 2025

Rakesh

We had good time gloria took us for lapas lapario tour which was good experience and we had to move our last night from barcelo tambor a barcelo san jose.. we got helped by staff name Juvenal ortiz roman an abigail from front office.. and it saved our flight from missing.. it was great experience..it was our 3rd stay in 3rd country with Bercelo hotels.
Suggestions more options in vegetarian and other food options would be nice..

Leisure Family_with_children

6/10

Pleasant

05 Aug 2025

Marc Rosny

Food quality was not the best, rooms are outdated but they service them every day. I did enjoy my stay there with my family. People are great over there.

Leisure Family

8/10

Excellent

27 Jul 2025

Grazyna B

In my opinion, the food should be a little bit better, and at the bar, too many people wait to get something to drink.

Leisure Family_with_children

4/10

Poor

27 Jul 2025

Tomasz

I won’t go back to barcelo tambor ever again

Leisure Self

4/10

Poor

25 Jul 2025

Nathalie

While this property has a very nice pool and beach, the service was very minimal, facilities were outdated and our room was not in good condition. Check in took a long time because the desk was under staffed. We were provided minimal information about the property. We had 2 towels for 3 people, the phone did not work, and there was mold in the bathroom and shower. The sink was not draining, and we found a dead bug on the floor when we arrived. Sheets were stained. Food wasn’t great and the only reason I am not rating it one star is because of the outdoors.

10/10

Exceptional

04 Jul 2025

JOSSETTE

Lindo lugar para vacacionar en familia

Es un hermoso hotel, en una hermosa ubicación, se esmeran para dar el mejor servicio. Los alimentos pueden mejorar y dar más facilidades para los restaurantes a la carta, ya que se agotan muy pronto las reservaciones.

Friends_and_family Family

10/10

Exceptional

27 Jun 2025

Jaclyn

Felt so safe! Fully secure front gate, great view, comfy rooms

Business_and_leisure Family

4/10

Poor

04 Jun 2025

Christian

The staff was rude at the front desk. We asked questions since it was our first time and were given the cold shoulder by staff.

Leisure Friends

6/10

Pleasant

31 May 2025

Eva

We lost 2 days because the airport is 4.5 hours from the hotel. There was no service around the pool area, the property had bugs everywhere and bugs and very big spiders at the pool by the gym.

Leisure Partner

6/10

Pleasant

13 May 2025

Alexandra

Our massage at the spa was cancelled twice without notice.
Staff is kind, but expect to get your own drinks when at the buffet since waiter service is limited at the eating locations, which is different than our other experiences.

Leisure Family_with_children

6/10

Pleasant

09 May 2025

Edwin

The hotel was just okay. The food was not particularly good, and the cocktails were also lacking.

6/10

Pleasant

07 May 2025

Guiselle

Didn’t like that we had to ask for everything in the dining area. Had to ask for water, coffee, utensils, and napkins. Simple English unknown. Had to ask for a fork 3 times before needing to point to one. Pool bar staff seemed uninterested in helping us and ignored us.

Leisure

6/10

Pleasant

27 Apr 2025

Melissa

The property is on the older side but was very clean and mostly well kept for what it is.

The buffet was not very good. Minimal options and if you asked for anything you wouldn’t see the staff again. Example, pancakes with no options for syrup.

Overall it felt safe and most staff was fairly friendly. There was zero effort on the part of most staff to attempt to speak English. It was all in Spanish. I’m always up for learning and practicing a new language, but the shows, kids club and any outdoor activities there was no English at all.

Leisure Family_with_children

4/10

Poor

24 Apr 2025

Stephen

Rooms dated, staff not friendly and food below average

Leisure Family

6/10

Pleasant

24 Apr 2025

Natalia

The room was not ready on time, the staff was not helpfull at all.

Leisure Family

6/10

Pleasant

01 Apr 2025

Thomas

Great for the location, but old facilities

The location of the hotel is absolutely amazing, along the Tambor bay. However, the rooms were very old and the buffet quality average.

Partner

8/10

Excellent

30 Mar 2025

christina

Beware that this is 4.5 hours away from the San Jose Airport! They do NOT inform anyone of this and you need to get to the Ferry to cross over to Tambor which is not 24/7
You need to plan very carefully so you don't lose a day like I did and so many others did that I met at the Hotel. They are also very aware of this and have done nothing about it!!
The buffet food is ok. Not the best, but not the worst. You will find something. The Italian ala carte restaurant is excellent!
Alsoif you don't speak Spanish, you will be disappointed during the nightly show as they only speak spanish :(
The actual entertainment is great though. The funny parts inbetween though, all in spanish so you will be at a loss at what everyone is laughing about

Leisure Self

4/10

Poor

10 Mar 2025

DAVID

Disappointing & poorly run. Only book if v cheap!

Lovely location and good facilities but poorly run.
- You queue to check in, you queue to eat, you queue to get a drink, you queue to report problems to reception. Why you need to get up before 7a.m. to queue to reserve an a la carte restaurant makes no sense.
- There was no running water for 12 hours during our stay. No explanation and no sight of the hotel management.
- Tambor beach is lovely, but remote. There is little phone coverage and the hotel wi-fi is pathetic.
- Not sure why the children’s entertainment at 8pm is turned up with such amplification so you get the full audio experience of the Okey Kokey whilst eating in the restaurant.
On the positive side the beach is gorgeous and the hotel itself and rooms are good. Especially impressive are the food & beverage staff who must fight what verges on a losing battle all day supplying food & drink for all the guests.

Partner

6/10

Pleasant

06 Mar 2025

Frances

We enjoyed Tambor Varcello so myst we stayed 3 mmextea bughts!

Leisure Family

4/10

Poor

05 Feb 2025

Vandi

Disappointing Stay

Our stay at Barcelo Tambor was a major letdown. The resort is old and in disrepair—our mattress was literally coming apart at the seams, the bed was uncomfortable, and the pillows were lumpy. Housekeeping was nonexistent for three days, and despite asking four times, we never got clean towels. Requests took days to be answered.

The food was disappointing—overcooked, fatty meat, and very limited options. The only decent reservation restaurant was the seafood/steakhouse. Otherwise, I stuck to fruit, salad, and rice and beans. Room service isn’t included, and even basic activities like playing pool cost extra.

The resort was overcrowded with kids, even in bar areas, and personal space was not respected. Almost all guests were locals, and no employees spoke English except at check-in. If you don’t speak Spanish, this is not the place for you.

Getting there was a hassle—we flew into San José, had to rent a car, take a ferry, and drive even more. Shuttles are an option but are longer & expensive. There’s not much nearby, though we did enjoy visiting Montezuma’s waterfall and swimming in the bioluminescence.

Entertainment was subpar, resort was loud/party-club music til 1-3 am each day, drinks were only decent if you paid for premium, and overall, the experience was frustrating. I’ve stayed at many all-inclusive resorts, and this was by far the worst. I loved Costa Rica when we visited Liberia, but after this, I have no desire to return. Would not recommend.

Leisure Family

4/10

Poor

27 Jan 2025

Veronica

Disappointing experience

So many people, it felt like a cruise ship. Long lines at the buffet. Mediocre food. Could not reserve a table for an evening meal at any of the restaurants because they were booked solid. Overall, it did not feel luxurious. I’m glad we only booked a room for one night.

Friends_and_family Friends

10/10

Exceptional

20 Jan 2025

Alexsi

I suggest better food, other than that ok

Leisure Family_with_children

10/10

Exceptional

10 Jan 2025

michael

This was our second time at Barcelo Tambor. The staff was just as friendly and helpful as the previous time. This time we elected to ride the horses on the beach which was my wife’s life long dream, this was also excellent and thoroughly enjoyed.

Leisure Family

4/10

Poor

18 Nov 2024

MIGUEL ENRIQUE

-The personnel at reception were rude and the aea dedicated to persons with disabilities was not respected.
-There were no hand towels nor facial tissues in the room when we arrived.
-Shower towels were not changed every day, we had to ask for that
-We noticed missing weet floor signals in many areas of the hotel during rainy days.
-The main restaurant was overcrowded almost every day and there were not enough personnel to serve drinks.

Leisure Family

10/10

Exceptional

27 Aug 2024

Marcela

...

10/10

Exceptional

26 Aug 2024

Kennetth

Convenient

6/10

Pleasant

18 Aug 2024

Joe

The property landscaping is beautiful. Long lines at bars and guests confused where lines begin/end…perhaps some signage could clear the confusion

Leisure Partner

6/10

Pleasant

17 Aug 2024

Baishali

The reception area was nice. The restaurant staff were (mostly) very good. The reception staff were very good. The bar staff were not good. They all looked thoroughly grumpy all the time, as though they didn't want to serve anyone ever. Only at the lobby bar in the evenings were the staff pleasant. At all bars the drinks were weak, poor quality and the cocktails bad tasting. Their idea of rose wine was to mix red and white. The hotel was fine, the rooms are dated but clean and the air con worked well. I don't like all the disclaimers you have to sign about not being sick in the pool or rooms and the associated fines - how much are they allowing people to binge drink that this happens often enough that all guests have to sign waivers? You see the bar staff just pouring endless quantities of liquors into people's own flasks and then wonder why people are smashed drunk and sick??? Yet it takes forever to get served just one glass of something if you are behaving normally.

There are nice features at the hotel - mini golf, a climbing wall for kids, trampoline and a nature park with lots of parrots to see. The playground would be nice but it's very broken and needs repairing in lots of places. You can't swim in the sea because of crocodiles and stingrays. It's also quite pebbly and not soft sand.

The food was pleasant but limited choice and rather bland. The hotel is very far from being a 5 star. Our family rates it 3* at best. I wouldn't come back.

Leisure Family

8/10

Excellent

21 Jul 2024

Roger

Nice hotel, needs updating. Beach was somewhat dirty and plastic waste could be seen in the sand. Not the hotel's direct responsibility but cleaning campaigns in the area might help.

Leisure Family

6/10

Pleasant

22 Jun 2024

Joshua

Getting onto the resort our car check in was thorough, which gave us a sense of security during our stay. We booked a room with one king bed, but were given a room with two queens pushed together. There was a nice hammock attacked to our room which was private and had a beautiful view of the water, but the room itself was slightly dirty. The pool was beautiful!! Our only complaint was that they closed the pool at 7pm so swimming was often cut too early. The food was... ok. There were plenty of options but the quality was not what you would think for an all inclusive.

Leisure Partner

6/10

Pleasant

30 May 2024

Gareth

the hotel is very dated and could do with an upgrade, food was mediocre and there isn't anything close to the hotel anything touristy is a bit of a drive away.

Leisure Partner

10/10

Exceptional

11 May 2024

Ana

This resort was amazing for the price!

Leisure Self

2/10

Poor

05 May 2024

Omar

No happy with food and beverages options

8/10

Excellent

21 Apr 2024

Giselle

We stayed 2 nights at the resort. It was a decent stay, but nothing grand. While the outside grounds/buildings were immaculate, the inside of the room we stayed in was very outdated, aged and not overly clean. It was disappointing. The mini fridge was not stocked when we arrived and when it did get stocked, it was very minamally done and with no beer. A let down given it’s an all-inclusive. Also, the resort doesn’t do anything for birthdays unless you pay. Too bad because we were on this trip for my husbands 50th.

Leisure Partner

10/10

Exceptional

19 Apr 2024

Verified traveler

Had a great time

Amazing place

Partner

6/10

Pleasant

02 Apr 2024

Brandon

The staff was not friendly upon arrival and check-in, service at the bars was slow and unfriendly. The food was ok but all the restaurants that we went to had basically the same things other than the entree. The pool was warm like a hot tub, not cool and refreshing. The beach was rocky. The room was dated and our toilet and shower didn't work properly. Luckily it was in beautiful Costa Rica which made up for everything and the tour that was offered to Tortuga Island was awesome, with a great staff and food!!

Leisure Family

6/10

Pleasant

07 Mar 2024

amy

The property grounds were nice and there was wildlife everywhere. The pool was great as well as the landscaping. The food was average or below compared to most other all inclusive resorts i have stayed at but there were many options to choose from and you could always find at least a few things that were decent at the buffet. The entire resort is catered to locals which was a cool experience except for all the shows and activities were in Spanish only. They seemed great and as long as you speak spanish but my family does not and the it didn't keep the kids interest. The customer support team was extremely helpful and the staff was friendly. We enjoyed our time but if i were to book it again i would choose a different resort. Last time to costa rica i stayed at the rui and stayed at secrets and visited the riu... both of which i would recommend over the barcelo because of the food and language barrier. Over all we enjoyed our stay.

Leisure Family_with_children

8/10

Excellent

23 Feb 2024

Matthew

Pros: The property is absolutely beautiful and the pool areas are fantastic. The beach is amazing and enormous, it seems like you can walk forever without a care.

Wish-We-Knew: This property is designed for Spanish speaking families with small children, not so much for English speaking tourists. Very few of the staff are fluent in English and nearly all the entertainment is intended for small children. Every night the entertainment venue/stage offers cartoons and live kids entertainment, really nothing for adults. All the bars on site are only open from 11AM to 6PM (odd for a beach resort). After 6pm only the lobby bar remains open and the lines can be 10-20 minutes long just to get a drink with everyone relying on this one location. The buffet as good and seemed to offer new options each night. All of this stuff is obviously fine but we really wish they had made it more clear on this website that the resort is geared for families with little ones. Had we known this up front we may have made a better choice for a husband/wife trip.

Leisure Partner

6/10

Pleasant

15 Feb 2024

Gabriel

We loved the ocean, sushi, tuna tartare.
We were not impressed by the long queues at breakfast and lunch. Drinks limited.

Leisure Friends

10/10

Exceptional

14 Feb 2024

BULMARO

We liked every thing

Leisure Family

8/10

Excellent

11 Feb 2024

Roberto

The hotel seemed short staffed. Long lines to access the dining area buffet, the check in and check out. Unable to schedule dining at the restaurants with family. The reason for our visit was to celebrate family and we could never sit down together to share a meal. There were flies and roaches in the buffet. The waiters were not friendly or accommodating in any way. The night shows were boring and plain. The beach was the best part but there is no hotel services there. At other all inclusive they serve drinks and snacks by the beach too. The food was pretty much the same every day.

Leisure

4/10

Poor

13 Jan 2024

Michael

Old, buffet covered with flys, outside dining space,

10/10

Exceptional

01 Jan 2024

Juan

This hotel offers a good balance of price, food, location and service. The rooms are clean and comfy. The food is excellent with many options. The drinks variety are also good.

Leisure Family

8/10

Excellent

17 Oct 2023

Roberto

Very good attention and services

The overall stay was very good. There was a lot of mess in the main reception, however, the premium level reception was much better. Everything else was excellent: meals, services, entertainment.

Friends_and_family Family

6/10

Pleasant

22 Sep 2023

Jeffry

Las llaves de la habitación dejaban de funcionar a cada rato y había que caminar mucho para llegar a la recepción para solucionar el problema.
Habitación estaba un poco sucia también cuando llegamos.

Leisure Partner

8/10

Excellent

08 Jul 2023

Craig

Property was beautiful but ROOMS were very outdated! For a 5 Star Property, you expect more from the rooms. The WiFi also was spotty, which as a Canadian without Data, was frustrating!

Partner

6/10

Pleasant

17 Jun 2023

Carlos

The rooms sre dirty

Leisure Family_with_children

4/10

Poor

09 Jun 2023

James

Bad Business, Old hotel

RUN! I’ll claim my mistake. I arrived a day early and thought that the night was booked. I stayed on the phone with Expedia for an hour while they tried to talk the hotel into sliding my reservation back a day. The hotel wouldn’t budge. They did happily sell me a room for $223 for that night. I actually stayed in that room all 3 nights. Management had the Opportunity to DO THE RIGHT THING and failed. That’s poor business Barcelo! This is a predominately Tico resort and me and one other family were the only ones speaking English. Everyone was friendly but the food was awful in the buffets. Beans and cheese were dried over on the top. Glad I paid for premium level and had some food to eat there. It would be well worth paying another $200 a night to go to a nice All-Inclusive. Don’t waste your time on this dated place. I hope this honest review will cost you that $223 dozens of times. It wouldn’t have cost you a single thing to do the right thing and help me move my reservation.

Self

6/10

Pleasant

29 Apr 2023

Erick

It's a nice place with good food.
Beverages are so simple, not well done, only one kind of beer.
Check out is terrible.

Leisure Family

10/10

Exceptional

30 Mar 2023

John

I liked the height of the waves on the beach. I like the closeness of the hotel to the beach. The entertainment was great. The food was ok in the buffet. Need to have the buffet in a air condition room.

10/10

Exceptional

26 Mar 2023

Heiner v

The people are friendly

Leisure Family_with_children

8/10

Excellent

24 Mar 2023

Scott

We have stayed at 3 other Barcelo properties but this is the first since the pandemic. We felt like they were still understaffed in a few areas and newer/not fully trained staff in others. Just glad that they survived a 9 month total shutdown. There is a macaw rehab/breeding center on the grounds that should get more press, fantastic! Nice pools, great ocean beach.

Leisure Partner

10/10

Exceptional

20 Mar 2023

Marjorie

Liked that there was so much to see and do on the property. All of the staff were outstanding.

Leisure Family

8/10

Excellent

16 Mar 2023

Cristian

Okay

Leisure Family

4/10

Poor

13 Feb 2023

Melissa

Disliked absolutely everything
Will not be booking with barcelo group ever again.

Leisure Partner

10/10

Exceptional

27 Jan 2023

Blankae

Tropical unique place, beautiful flowers, plenty of food, love the Parrot sanctuary.

Leisure Partner

8/10

Excellent

06 Jan 2023

Silvia

The grounds and location are amazing. Tambor beach is very beautiful. Best to go during low season. We went during high season, the hotel was full and they didn't have enough staff to manage it all and it was really noisy. The entertainment was very loud and on top of that many of the guests brought their own music and would play it really loud by the pool. There were long lines to get drinks. During meals it was hard to get drinks as well as there were very few waiters for the amount of people dining. Our room was spotless. A lot of wildlife around which is really enjoyable. It was a mixed feeling visit as there were things we loved and others not so much.

Leisure Family_with_children

6/10

Pleasant

03 Jan 2023

Juan

The option for having a Vip section to eat, check in and check out was great.
What I didn't like was that they don't respect the reservations we made on Expedia app, and also they had now first aid option when you have ear problems or any minor issues, like plain aspirin, you have to actually pay a doctor to see you in the facilities.

Leisure Family

6/10

Pleasant

31 Dec 2022

kushal

Good premises. But not so good food. Also, service was not good. Had a lizard in room and when called service desk, service desk kept saying to send someone but thay never showed up. Room had a phone which was not working. The sliding door was stuck.

Leisure Family

10/10

Exceptional

25 Dec 2022

Corinne

Great location for a quiet vacation. Great staff who are very friendly and accommodating non Spanish speaking clients.

Leisure Self

10/10

Exceptional

27 Nov 2022

Ronald

I like the nature and the facilities real nice. What I didn't like was the exit at 12pm with out the lunch included I did not expected I though we were able to get lunch.

Leisure Family

10/10

Exceptional

27 Nov 2022

Emily

Everything was great but I would have the staff clean the bathroom floor better. Also there was no remote control for the tv and the room telefono didn’t work. I told the front desk and nothing was done.

Leisure Partner

4/10

Poor

16 Nov 2022

PATRICIA

Ok

Friends_and_family Family

2/10

Poor

04 Nov 2022

Ángel

The food is horrible the beans and rice which is something they serve every day were burnt. They serve the same thing for breakfast every day there Is no creativity from the “chef” since they don’t serve anything good. Food was often burnt or over salted. It was a very disappointing experience, the area and the hotel itself is nice, however the food and the drinks where super low quality and to top it off the customer service was horrible.

I asked why they had not re filled my mini fridge and I called 3 times and they kept stating we don’t know when they will go all we can do is create a report but can’t guarantee anything.

Leisure Family

6/10

Pleasant

26 Sep 2022

ANGELICA

The kids comedy show was very. Enjoyable

Leisure Family_with_children

10/10

Exceptional

07 Sep 2022

Juan

Excellent service at the hotel I give 10 Stars

Leisure Family

6/10

Pleasant

16 Aug 2022

Gabriela

You get what you pay for

I want to start with the positive and that´s the staff, they were all so friendly and hardworking trying to be everywhere and make sure everyone is comfortable.
The hotel grounds are well maintained, clean and beautiful green outdoors.
Now for the rest, not so positive, if you are looking for a very cheap all-inclusive then this is the hotel for you. The food was awful for the most part, the highlight was the fresh fruit and veggies but the rest eww nope! Cleanliness was the biggest issue, our room was very below standard and other common areas were extremely disappointing. Paying for a \"premium or superior\" level room not recommended, you don´t get any benefit from it, don´t waste your extra $50-$60 for nothing. Overall if you are looking for a low fee and are not concerned about high cleanliness and stale, cold food then this is the place for you :) good luck!

Friends_and_family Family

10/10

Exceptional

02 Aug 2022

Josefina

Me encanto , Todos muy amables , el lugar expectacular .

Leisure Friends

8/10

Excellent

22 Jul 2022

Esteban

Clean

Leisure Family_with_children

2/10

Poor

19 Jul 2022

Luis

Food was horrible staff rude
They our room because lock was bad then the second room lock was also damage the air conditioner broke and beer was definitely water down unknow whiskey place need repairs and a manager who cares

Leisure Family

8/10

Excellent

30 Jun 2022

Cindy

All inclusive

Leisure Partner

8/10

Excellent

28 Jun 2022

KAJAL

all is well

Leisure Family_with_children

8/10

Excellent

12 Jun 2022

Verified traveler

The area around the hotel is beautiful and secluded. Although clean, the rooms are a bit old and dingy. The worst part for me was the breakfast buffet with flies dead and alive on the food. I think they could work a little harder to cover the food. Other than that, service was great.

Friends_and_family Family

6/10

Pleasant

09 Apr 2022

Mathieu

This is a 3 stars not more

1/10 workers/hotel employees speaks English.
Even for emergency, the staff isn’t speaking English which was an issue for us.
Rooms are old and they smell humidity. The toilet is cleaned per the employees, but everything is broken or isn’t working properly.
Drinks and food are ok.
At the price we paid, it was ok. But don’t spend to much, the place is outdated and for non Spanish speakers this is not an easy stay.

Friends_and_family Friends

10/10

Exceptional

22 Feb 2022

carissa

Very family friendly

Leisure Partner

6/10

Pleasant

14 Feb 2022

Luis Diego Hernández

la alimentación no es buena

Leisure Family

8/10

Excellent

07 Feb 2022

Delfina L

I would say the property is good for family the kids have a lot to do. Super nice with animals you could tell they take care of animals, you see monkeys,birds,they have a butterfly garden is great. They offer things to do like horse back riding, ATV’s, zip lining outside the hotel. The Japanese restaurant is Great!! My favorite. What the hotel need is to put more bars the lines are crazy to get one drink. Also they need more nightlife and the rooms a little more clean the bathrooms.

Partner

10/10

Exceptional

18 Jan 2022

Verified traveler

Upon arrival we room 505 was assigned to us. Infested with bugs and maintenance issues.
Went to customer service who was very friendly and helpful. We were transferred to a beautiful upgraded suite over looking the ocean.
I was very pleased with the resolution of our problem and the wonderful and understanding customer service manger. Thanks.

Leisure Partner

2/10

Poor

21 Oct 2021

Tainet

Do not waste your time here

Got to Barcelo Tambor and first impression was not good, I waited 1 hour to be checked in, but I thought this is not the end of the world I can manage to still have a good time, we got to the room and found the floors wet ,I thought it was condensation from the air, we set up the room and went to have lunch to come back fee hours later to a wet floor again, I called the front desk and they send a lady to dry the floor and another person to let me know the air had been fixed but the condensation still happening, I asked to have the room changed since all carpets were wet and they did, so I picked up the bags and moved to another building on the opposite side of the hotel, set up my bags again and went to enjoy the show to then come back and find no hot water, no towels and no phone to call the front desk, I got dressed and went back to the front desk to ask for the hot water to be fix only to find out there was not hot water on that building either so I was asked to move rooms again, I asked to talk to the manager but he was too busy to attend to me, so I went back to my room to wait to be changed again to another room in the same building that was wet witch I refused ,so they changed me to a building behind the reception and upgraded my room, I was recieved by a guard that said this happened several times today, on my way I talked to a lady that had rented over 10 rooms for a wedding and they all had the same problem.

The hotel is in a rural área, no much to do around

Partner

6/10

Pleasant

16 Sep 2021

Jehison

The all inclusive aspect is very good

Leisure Family_with_children

8/10

Excellent

17 Jul 2021

DILYANA

Wished the stuff spoke more English. Had hard time as an English speaking only. Due to the Covid long waiting to get inside the restaurant.