Name: Hyatt House Nashville Downtown-Convention Center
Address: 535 Rep. John Lewis Way S, Nashville, 37203, US

10/10

Exceptional

23 Jul 2026

Elizabeth

Excellent

22 Jul 2026

Dale

The A/C in the room was inadequate. We turned it down to the lowest setting and the temperature never got below 71 degrees. Staff was helpful, property clean and pleasant and the complimentary breakfast was OK. Bar/restaurant is good but on the expensive side. Parking should be complimentary. A $45 per night charge, which is not mentioned until you arrive, is an insult.

8/10

Excellent

22 Jul 2026

Luc

Bien placé pour visiter à pieds, chambre confortable malgré matelas mou. La piscine est bien, le gym très basic et le déjeuner décevant pour un Hyatt.

10/10

Exceptional

22 Jul 2026

Forgotten

fantastic spot right next to all the fun on broadway.

Hyatt House was clean and comfortable, room was well appointed.

10/10

Exceptional

21 Jul 2026

Tammy

Rooms very clean staff very helpful and friendly breakfast was great the was very enjoyable great location I would rate it 5/5

Family

8/10

Excellent

21 Jul 2026

Keith

Good spot

10/10

Exceptional

19 Jul 2026

Pedro

My girlfriend and I arrived at the hotel bar just before closing, and we were worried we had missed our chance to eat. Thankfully, the bartender was incredibly friendly, welcoming, and helpful. Instead of rushing us, they took the time to recommend a few great dishes we could still order before the kitchen closed. The food was delicious, and the outstanding service made the experience even better. We really appreciated the kindness and hospitality, especially so late in the evening. It was the perfect way to end our night, and we’d definitely come back because of the excellent service!

Partner

8/10

Excellent

19 Jul 2026

Yoali

I stayed at the Hyatt in Nashville for a business trip. The staff was extremely friendly and helpful. The hotel is located within walking distance of the downtown Nashville nightlife and plenty of wonderful restaurants.

I was extremely satisfied with their free (and safe) parking amenities. The hotel ensures the safety of their guests by maintaining everything hotel key accessible only. My son thoroughly enjoyed the heated pool as well.

The room was very clean and the water pressure in the shower was excellent.

Everything was kept in great condition aside from the broken ice machine on our floor. I was also not a big fan of their breakfast selection either, but it was nice that they included a free breakfast for guests.

I would highly recommend staying here if you're looking for a cozy hotel with great customer service and clean amenities.

Friends_and_family Family

10/10

Exceptional

18 Jul 2026

Nina

Nice hotel, good location.

Friends_and_family Family

10/10

Exceptional

17 Jul 2026

Jasmine

Great location
Live music on Saturday night was cool

Family

10/10

Exceptional

16 Jul 2026

Virgil

The location is nice for downtown Nashville. The rooms are very nice and the breakfast is good.

Partner

10/10

Exceptional

16 Jul 2026

asraful

Very supportive kind staffs!

Self

8/10

Excellent

15 Jul 2026

Olympia

The low score is for the terrible terrible pool - water comletely cloudy and obviously not cleaned. Water was nice and warm but there was literally HAIR floating on top. Water should always be able to see through and the FILM on it showed the Ph Balance and Chlorine were NOT being properly maintained. I booked the hotel FOR the heated pool so was incredibly disappointed. Room was great tho. But putting clean dry towels INSIDE the shower makes absolutely NO SENSE at all. DUMB. Towels should be where they do NOT GET WET.

Self

10/10

Exceptional

15 Jul 2026

Michael

The staff in the hotel was very accommodated great place to stay

10/10

Exceptional

14 Jul 2026

kimberly

We stayed 2 nights. It was very clean, beautiful property. It was in walking distance to lower Broadway.

Friends_and_family Friends

10/10

Exceptional

13 Jul 2026

Nikia

This hotel was very clean. Staff was great. Hotel is about 15 min away

Self

10/10

Exceptional

13 Jul 2026

Roberta L

The rooms were very clean and had all the amenities. Beautiful bar and staff were very friendly and helpful. Walking distance to Broadway.

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

Douglas

The Hyatt House was very clean. Room was spacious. Parking Garage was clean and well lit. Hotel was very secure, made you present your key to get everywhere on the floors. The free breakfast was very delicious, lots of options. The only con was the location. It is basically one block off a well traveled area. It is an easy 10 minute walk to the Honky Tonk row of bars and Country Music tourist attractions. However, the first block is sketchy with homeless people. It would be fine for a group of people. I would recommend any ladies group to Uber downtown.

Family

2/10

Poor

13 Jul 2026

Steven

This was the worst experience we have ever had at a hotel! The guest next door to us was allowed to leave their BARKING dog unattended from 730pm until well after 11pm. We called the front desk 2X the front desk finally asked a manager (Christopher) to \"check it out\" We had to call 2more times before the owner was notified. When I spoke to the manager in person, he complained about having to get up and put on his suit to talk to me, was extremely surly and rude. told me there was nothing he could do- he had already called the owner and he was giving them until midnight to get there to take care of the dog. He NEVER apologized and in fact got angry when I suggested he call animal control as the dog seemed quite agonized, I offered to call myself and was told that I had no business doing any such thing. The woman at the front desk offered to move us but it was 11pm and my husband was already in bed and trying to sleep. The dog's bark was not normal barking; we didn't know if the dog was hurt or what - the barking was extremely distraught!! The Manager said the dog was expected to be crated but refused to check on him! At checkout the manager made a point to the desk staff about the incident, told front desk to \"sign us up for Hyatt rewards points \"instead of making any accommodation in our bill. We will NEVER stay at a HYATT Hotel again EVER! They are NOT HOSPITABLE !! This Hotel is Horrible!!! They don't care about guests and don't care about the pets either.

10/10

Exceptional

12 Jul 2026

David

Room was clean staff was very helpful Breakfast was great!!

Family

8/10

Excellent

12 Jul 2026

Thomas

Breakfast was not very good but hotel was very clean and staff was very friendly.

Partner

10/10

Exceptional

12 Jul 2026

Sherria

Great customer service and convenient location to shops.

Family_with_children

10/10

Exceptional

12 Jul 2026

David

Awesome

10/10

Exceptional

12 Jul 2026

Allyson

The hotel was very nice and super close to Broadway, Nissan Stadium, Bridgestone Arena and more. We absolutely loved our rate amd our stay!

Friends

10/10

Exceptional

10 Jul 2026

Jessica

Hotel was convenient, walkable, clean and comfortable. I would highlight parking is $45 a day so it’s a bit pricey but expected when in downtown. Staff was nice and accommodating!

Family_with_children

10/10

Exceptional

09 Jul 2026

Sara

Hotel was clean & staff friendly.
Booked king size bed through Expedia yet they didn’t have any king size rooms left. Booking didn’t show accommodation request

Partner

10/10

Exceptional

08 Jul 2026

Eugen

Breakfast and bar

Self

10/10

Exceptional

07 Jul 2026

Aileen

Wonderful hotel with great bedding and room temperature control. Breakfasts was simple but really good! The staff was amazing!!!

Family

10/10

Exceptional

07 Jul 2026

Diana

Easy check in and see room was clean. Close proximity to downtown. Helpful desk staff.

10/10

Exceptional

07 Jul 2026

jeny

It is walking distance to broadway the main street where you find bars, music and all the entertainment. However the walk is kind of long in a hot humid summer so maybe no good location for this reason. Maybe a block or two closer it will be fine. The area is under development a lot of empty lots around you see homeless in certain areas. The area is up in coming. A block from the hotel is the greyhound if you want to take a bus. The breakfast was fine. Our room was spacious with living room, kitchen and bedroom very spacious for two people. We had the city view and it was nice. The pool was really nice to relax. The gym was well equipped.

Partner

10/10

Exceptional

06 Jul 2026

Debbie

Super friendly staff, comfortable bed, good breakfast and excellent location! Will definitely stay again next time we’re in Nashville.

Family

10/10

Exceptional

05 Jul 2026

Jason

Everything was great

Partner

6/10

Pleasant

05 Jul 2026

Alexis

The ac didn’t feel cool enough and the room wasn’t cold.

Partner

10/10

Exceptional

05 Jul 2026

Barbara

Beautiful property, nice room, lots of amenities and very close to everything.

Friends

10/10

Exceptional

05 Jul 2026

Shelecia

I appreciated the safety measures that are taken.

Partner

10/10

Exceptional

04 Jul 2026

Sara

Clean room. Great location. Friendly and helpful staff.

Partner

10/10

Exceptional

04 Jul 2026

Sylvain

Propre, belle chambre complète avec accessoires.
Si vous planifiez voir Broadway j ai trouver l hôtel un peu loin à pied mais il y a des Uber au besoin. Excellent rapport qualité prix

Partner

10/10

Exceptional

03 Jul 2026

Hector

Breakfast was good

Family_with_children

10/10

Exceptional

02 Jul 2026

Margarita

Amazing, clean, comfortable

Family

10/10

Exceptional

02 Jul 2026

Kathy

Very clean. Comfortable beds and pillows. Water pressure in shower phenomenal. Excellent breakfast with several hot choices. Bathroom was small with not much counter space. Ten minute walk to Broadway. Definitely would stay again.

Friends_and_family Family

10/10

Exceptional

02 Jul 2026

Gwendolyn

Nice, casual friendly atmosphere. Pleasant guests from various parts of the US and a couple people from Canada and one from the UK there for graphic design training! I obviously love getting to know people!
The bartender was super nice, and the cleaning staff was great!

The only complaint was checking in/out. Staff was rude. I know sometimes when you book through third party, in our case was Expedia you sometimes get a non shelant customer service answer, however, incidentals and parking fee is required at check in/out. In our case checking in the parking process was a little unclear how to get through gate and to the parking garage. The gate said take a ticket when you actually just used room access card. The service desk seemed bothered that I had to ask.
Then at check out desk for receipt for parking was fine. However elevator to parking garage was not clear and once again I asked a lady at the desk how to get down to the parking garage, her response from across the foyer was a bit of an annoyed response, \"eLLL Rrrr, (like I didn't know the alphabet)
I still don't know what LR stands for ...lol
Just know if you go to the Hyatt House in Nashville that LR is indeed the floor for the parking garage lol
But overall, it was perfect location, comfort and not too casual and not too upscale for our little spur of the moment trip to Nashville!

Family

10/10

Exceptional

02 Jul 2026

Enrique

Room was great! Location is walking distance from the action!

10/10

Exceptional

02 Jul 2026

Keith

Good stay

Family_with_children

10/10

Exceptional

01 Jul 2026

Leslie

The staff is top notch, above and beyond, professional, personable, courteous. The overall environment is peaceful, 5 star clean from top to bottom, pool and workout room to the parking lot and outside sitting area, the breakfast needs a tiny bit of work, however still no complaints. One last compliment, I forgot to ask about those pillows...Heavenly.

10/10

Exceptional

01 Jul 2026

MARVIN

ROOMS ARE VERY NICE AND EVERYTHING YOU NEED ESPECIALLY IF YOU HAVE AN EXTENDED STAY

10/10

Exceptional

30 Jun 2026

Tiffany

Rooms were clean, beds were comfortable and front desk staff was kind. We did have to ask for breakfast to be restocked one morning because it was nearly empty of everything and the area was messy (I didn’t see any workers during this time and it was ~9-930). It was much better the next morning. Parking garage has limited parking and parking fee is $45 a day; not ideal if you are parking in an unsecured gravel lot. Not a far walk to some nearby places (ie. Broadway) but we did encounter a lot of homeless in the area. Felt very safe inside the hotel, keycard needed for entry into hotel and parking garage/ elevators. All staff was friendly, lobby was inviting and rooms were spacious.

Friends

6/10

Pleasant

30 Jun 2026

Matthew

Stayed in the past. Reserved the same room as last. When we checked in we were given a small room (not nice at all). Then after two full days and no room service we called asking for towels se we could at least take a shower and they never arrived. I had to find a house keeper on a different floor and ask if she had towels and TP.

Partner

10/10

Exceptional

30 Jun 2026

Frank William

Great stay with a great staff.

Friends

10/10

Exceptional

30 Jun 2026

Michelle

Friendly staff, good breakfast and clean rooms.

Family

4/10

Poor

29 Jun 2026

Elizabeth

Air conditioning didn’t work in our room and we reported it right away. Staff didn’t fix the AC until our third day. Very poor service. We asked for a fan and were told one would be brought to the room, but it never was.
We had to talk with the front desk three times before our air conditioning was fixed.

Partner

10/10

Exceptional

28 Jun 2026

Krista

We had a wonderful stay. Close walking distance to everything. Staff were all super nice and our room was great!

Family

10/10

Exceptional

28 Jun 2026

Eric

Room was nice, best shower I've had at a hotel. Breakfast was good. Very walkable to many things.

Partner

10/10

Exceptional

27 Jun 2026

Holly

We have stayed here multiple times. It’s always been wonderful. Beautifully clean rooms, quiet, great location, etc. highly recommend!

Family_with_children

10/10

Exceptional

26 Jun 2026

Victoria Claire

Room was comfortable, with full kitchen, cold AC and comfy bed. The area around the hotel is safe and the breakfast was great! Looking forward to the next stay. Staff always friendly

Friends

10/10

Exceptional

24 Jun 2026

Jennifer

Property was an easy walk from Broadway and a quick uber to other parts of Nashville. Hotel itself is beautiful and well maintained and looks and feel brand new and comfortable all at the same time.

Friends

8/10

Excellent

24 Jun 2026

Morgan

Room was clean & staff was very helpful with suggestions for where to eat. Ice machine was out of order and having to scan the key card before selecting a floor on the elevator was a bit difficult at times.

Family_with_children

10/10

Exceptional

23 Jun 2026

Jeanette

Great stay!

10/10

Exceptional

23 Jun 2026

Michael

Breakfast!!

Friends

10/10

Exceptional

22 Jun 2026

Jeff

Great property. The only issue I had was the $45/night parking fee. It was not clear during the reservation process and would say that is very high. Other than that it was a great stay.

10/10

Exceptional

21 Jun 2026

Alicia

Place was nice and clean with a short walk to downtown. Staff was helpful and breakfast was just what we needed. We would stay here again.

Partner

10/10

Exceptional

21 Jun 2026

Carissa

Great place to stay. Walkable to many attractions downtown and to Broadway. Clean hotel and incredibly nice staff. Would stay here again for future visits!
Continental breakfast was also delicious and so convenient!

Friends_and_family Friends

10/10

Exceptional

21 Jun 2026

Huguelene

Property in walking distance of attractions and dining

Self

10/10

Exceptional

21 Jun 2026

Scott

Good bar loved the bartender

Partner

10/10

Exceptional

21 Jun 2026

Patrycja

Nice location close to downtown Nashville, 10min walking distance to downtown. Clean upgraded amenities , nice bathroom. The only thing I didn’t like is the shower leaked outside of the glass on the floor. So I kept soaking up the towels to clean it up.

Partner

10/10

Exceptional

20 Jun 2026

Cindy

We enjoyed our visit. The pool was nice. The breakfast was good. The staff were very helpful.

Family_with_children

10/10

Exceptional

20 Jun 2026

Glenn

Breakfast was good. Room was nice and clean. Had a fridge and microwave.

Self

10/10

Exceptional

20 Jun 2026

Ana

Nice

Family

8/10

Excellent

20 Jun 2026

Lee Ann

Check in times should be prompt. We arrived after check-in time just to assure we got in immediately and then had to wait 30 minutes. Other than that, we had a positive experience.

Friends_and_family Family

10/10

Exceptional

19 Jun 2026

steven

Room was amazing and clean , pool was meticulously kept and breakfast was better than any most restaurants

Partner

10/10

Exceptional

19 Jun 2026

Lisa

This hotel is beautiful. Room was very clean and comfortable. Staff was amazing. Great location, we took a cab downtown as it was cheaper than parking there and our car was safe in the parking garage at hotel. Lots of comments stated seeing a lot of homeless people in the garage. We did not experience this. Garage was clean and not much foot traffic at all.

Friends_and_family Family

10/10

Exceptional

19 Jun 2026

Fairette

Loved everything about this hotel. Highly recommend. Perfect location for walking/exploring. Parked our car on arrival and never used it again until time to leave. Room was spacious and clean. Good variety at the morning breakfast spread provided. Only negative is the daily charge for parking.

Partner

10/10

Exceptional

19 Jun 2026

Alexis

Everything was great!

Partner

10/10

Exceptional

18 Jun 2026

Jason

I enjoyed this place so much.
The rooms are nice and modern.
It’s a very nice place to stay.

Partner

8/10

Excellent

18 Jun 2026

Joseph

Well maintained. Bar. Breakfast for kids just ok. Not a walkable neighborhood

Family

10/10

Exceptional

17 Jun 2026

Sandra

Hotel is clean and the staff very friendly. The staff knows the area very well and can help you find restaurants throughout the downtown area. The breakfast was good and plenty of seating. The hotel is close to many tourist attractions. We walked all over downtown to the many different attractions and restaurants without any issues. The downtown area is nice.

Partner

6/10

Pleasant

17 Jun 2026

WENDY LYNN

If you don’t mind having housekeeping every 3 days, this is your place

Partner

10/10

Exceptional

17 Jun 2026

Alexandria Catherine Kay

We only stayed a night but we stayed with our two kids. The hotel was safe, clean, and all employees were very nice to not only us but to our kids too. The breakfast was amazing, and the hotel bar was great too. Our tv didn’t work in the room but we got in so late and left so early it didn’t matter. I let the hotel staff know and they were prompt to getting maintenance to assist. Would stay again!

Family_with_children

10/10

Exceptional

16 Jun 2026

Aaron

Excellent property based on location and value.

Business

10/10

Exceptional

16 Jun 2026

Michelle

It was a wonderful stay, we would definitely stay here again. The staff was amazing.

Friends

10/10

Exceptional

16 Jun 2026

Edwin

Excellent property located at walking distance from all attractions. Modern, beautifully decorated, and comfortable rooms. Excellent breakfast.

Partner

8/10

Excellent

15 Jun 2026

Nancy

The property is nice. It’s a little walk to Broadway. The breakfast is good. The staff is fantastic and really that’s what keeps me coming back.

Partner

10/10

Exceptional

15 Jun 2026

Heidy

The front desk staff was amazing

Family_with_children

10/10

Exceptional

15 Jun 2026

Carey

The bar gave me generous pours on wine!! Nice pool too

Partner

10/10

Exceptional

15 Jun 2026

Darcy

It was awesome to be able to check in early on our arrival day! That helped us out greatly. Staff was very friendly and helpful.
The room was very spacious and the breakfast bar was nice in the morning

Friends_and_family Family

8/10

Excellent

15 Jun 2026

adrienne

The breakfast was good. Eggs, scrambled or hard boiled, sausage, yogurt, fresh fruit, oatmeal, bagles, coffee, oj, apple juice, milk, cereal and more.

6/10

Pleasant

14 Jun 2026

Silvia

The Hotel is nice, the rooms were exceptionally clean. Breakfast was nice. The only glitch was the unfriendly front desk young lady who obviously doesn’t like her job! The rest of the staff were super friendly and accommodating.

Partner

6/10

Pleasant

14 Jun 2026

Pradeep

Check time was 4pm. We reached at 5.30. Even then we were asked to wait for 15 minutes due to in availability of house keeping and there is no empathy towards customers who are coming after a long drive. Did explain about the facilities at all.

Family_with_children

8/10

Excellent

14 Jun 2026

Roxann

Very happy with our room. Lots of storage for clothes, etc. Staff checking in and throughout our stay were great. We did have problems checking out as the girl at the desk didn't know how to split our bill and there was no one else working to help her. Only other complaint I have & this us with most hotels-please don't use 1 ply toilet paper!!! Pet peeve of mine. Otherwise location and walkability was good. I did book again for next year's CMA Fest.

Friends_and_family Friends

8/10

Excellent

14 Jun 2026

Wendy L

Good place to stay except they charge you to park. I think that is to much.

Friends_and_family Friends

10/10

Exceptional

14 Jun 2026

Hector

I was very happy thank you so much

Partner

10/10

Exceptional

14 Jun 2026

Matthew

The size and layout of the room worked so well for our family

Friends_and_family Family

10/10

Exceptional

14 Jun 2026

Denise

Great place to stay if you want quiet time, close to downtown, clean rooms, good gym, great pressure in shower, comfortable beds, good breakfast.

Self

10/10

Exceptional

13 Jun 2026

Amber

Very friendly and helpful receptionists. The suite was great! Clean, smelled so good, and the perfect size for my husband and myself. We would stay again, for sure!

Partner

10/10

Exceptional

13 Jun 2026

Rene

Very nice stay, super spacious room (studio suite) at a great price for CMA Fest. Secure underground garage, but pricey but h the it’s the norm these days, worth not having your car stolen or damaged on an unsecured lot. Included breakfast was decent, hotel bar has pricey appetizer-ish food options, along with live (acoustic) performers for happy hour. Maid service is every 3 days which is fine by me. Good location just a couple blocks from Bridgestone. Staff was pleasant and able to check me in a bit early, even allowed to park there early! Definitely would stay there again.

Self

10/10

Exceptional

13 Jun 2026

James

I stay at this property routinely, primarily because of location, value and service. Given its location off of Broadway, it is surprisingly quiet. All amenities are usually in working order.

Self

10/10

Exceptional

12 Jun 2026

Dean

Nice hotel. Walkable to the strip.

Partner

10/10

Exceptional

09 Jun 2026

Kenneth

Breakfast was excellent. It offers a great selection of breakfast items.

Partner

8/10

Excellent

09 Jun 2026

Taylor

Our one complaint was the limited variety of breakfast. We stayed a total of 8 nights and 6/8 of those days had the same breakfast. We are big breakfast fans so that was a let down. Otherwise, we had a great stay and the heated pool was a plus!

Partner

10/10

Exceptional

08 Jun 2026

Gina

This was a very nice hotel, the amenities were great.It was very safe.You use your card to get in the elevator it's a safe establishment. It was clean and very friendly.The staff were very helpful. The pool was lovely. There's also a gym, with all up to date equipment.

The location was great.Just a walk away from broadway.

I would definitely recommend this place to anyone.

Self

10/10

Exceptional

08 Jun 2026

Casey

Clean rooms, nice lobby and bar, friendly staff, and conveniently located near broadway.

Friends