Name: Margaritaville Hotel Nashville
Address: 425 Rep. John Lewis Way S, Nashville, 37203, US

8/10

Excellent

30 Jul 2026

Susan

Food was good.
Waitress was excellent...as we're bartenders.

6/10

Pleasant

30 Jul 2026

Bridget

We arrived early and were told immediately that early check in would not be available. We checked in after 4pm and were never alerted that it was ready at normal check in. The downstairs shop was closed the whole trip, so they had a small beverage fridge to buy water/drink in afterhours, but it was not kept stocked. The pool bar was understaffed, and conditions were left dangerous for employees and staff. One employee for 50+ guests is not acceptable when paying for such a stay. Add on to the fact the employee was left to deal with the brunt of guests being unhappy with waiting. The bar floor was drenched in water and unsafe for the bartender to move without fear of falling. The cleaning staff made the beds however did not change sheets. The appeal of this hotel was not as impressive as I thought it would be.

10/10

Exceptional

29 Jul 2026

Shane

Clean and nice

8/10

Excellent

28 Jul 2026

Kellie

Enjoyed the pool area and the Fins pool bar

8/10

Excellent

27 Jul 2026

Kristin M

The hotel is within walking distance of everything. We loved the hotel. The pool was great small but great. The rooms were also fine.

6/10

Pleasant

27 Jul 2026

Karen

Everything was great, shower floor was stained that it wouldn’t come clean. The security deposit was a little high charging $100 a day so we had to pay $200 on or security deposit way too much. We also paid valet parking. Great service the whole time. phone in the room didn’t work so you had to go down to the front desk every time you needed something.

10/10

Exceptional

26 Jul 2026

Travis

Very clean and spacious. Nice view on the ninth floor

6/10

Pleasant

26 Jul 2026

Brian

1 trash can is not enough in your room! No draft beer at the pool bar which is terrible,

10/10

Exceptional

25 Jul 2026

Samantha

The room was gorgeous and very clean. Staff was super friendly. Pool and pool bar was amazing to cool off during the day.

6/10

Pleasant

25 Jul 2026

Katherine

The restaurant was nice and food was good. Staff was friendly and helpful. Room was clean, however, our door would not close automatically and we came back one day and it was open. Pool was very cloudy and pool bar area smelled very sour.

Partner

4/10

Poor

24 Jul 2026

Kirstin

If your into cruise ships this is a good spot. It was crowded and the minute you check in they are trying to sell you excursions. I believe the hotel is partially a time share. We were looking forward to the pool which was so crowded and small. All the chairs were full so we couldn’t even sit out. All the coffee in our room was decaf and getting regular was an issue. Poolside bar had nothing on draft.

10/10

Exceptional

24 Jul 2026

Tanya

Great time, will definitely stably there again!

10/10

Exceptional

24 Jul 2026

Tammy

Awesome time

4/10

Poor

23 Jul 2026

Miroslav

Hotel was emptying septic tank in the middle of the day. The whole hotel smelled horrible for couple of hours. Pool was closed at 4:30 pm on two consecutive days of our 3 day stay for some private event. Probably the worst margaritas we have in a place paradoxically named Margaritaville.

4/10

Poor

20 Jul 2026

Kristine Marie

Don't count on receiving an early check-in or late check-out unless you're willing to pay extra—even if rooms are available. The hotel itself is above average, conveniently located, and the rooms are clean and comfortable. The pool is nice, although on the smaller side.

Unfortunately, the biggest drawback is the customer service. Staff were generally not friendly or helpful, and there was little consistency in how guests were treated. If you can overlook the lack of hospitality, the property itself is a decent place to stay, but the service fell well below expectations.

Friends

8/10

Excellent

20 Jul 2026

Tracy

It was a good place to stay for a weekend. The pool is smaller than what the photo showed and it’s packed on Saturdays.

Friends

8/10

Excellent

20 Jul 2026

Philip

Outlets is the room were all old, as a result only half worked because anything put in them was loose and wouldn’t hold power otherwise. Basically phone chargers would just fall out of the outlet

Housekeeping did 9AM check ins which was nice but odd, they would knock on the door and if you asked for towels they didn’t have any, it was just someone from house keeping with no cart

This was every morning at 9am

Outdoor pool was nice, live music was good

Partner

8/10

Excellent

18 Jul 2026

Melanie Patricia

Staff was very friendly and our room was great. The hotel’s location was ideal and was close to all of the things we wanted to see and do. However, the pool was not refreshing (very warm), was cloudy, and had lots of floating debris (dirt, hair, etc.), which was unfortunate for us since the pool/bar area was a big part of the reason we chose the hotel.

Partner

6/10

Pleasant

17 Jul 2026

Rebecka

The hotel was clean and very nice. They came in and cleaned our room every day which was awesome, but the restaurant was horrible. The food was not good and the service was even worse. Would not stay here again.

Partner

8/10

Excellent

17 Jul 2026

Heather

Hotel location is great, love the pool area although the pool was a bit dirty my last visit. Rooms are large and quiet I didn't hear anything from hallway or neighbors. Staff was very nice however at the end of my stay I needed a luggage cart. I went to lobby there were none available I asked front desk for one and they told me if I didn't see any then they were in use or in hallways. I asked if a staff member could get me one and was told no they don't do that. I had to search all available floors I could access for a luggage cart with no luck. My party had to make multiple trips from the 10th floor to lobby. The hotel over all is great I do feel they nickle and dime you though. The destination resort fee of $50 is a joke. The parking is valet and through a 3rd party so you have to pay them separately they were fast and very friendly.

Friends

8/10

Excellent

15 Jul 2026

Amanda

Close to all to do downtown. Nice rooms. Helpful staff. Valet was $65 a night July 4th weekend.

Partner

4/10

Poor

14 Jul 2026

Vaughn

Margaritaville Nashville deserves an award for the most chaotic hospitality experience I’ve had in a long time.
We booked a balcony suite on Expedia, but we looked at pictures directly on their website. At check-in, we were informed that balcony suites don’t exist in downtown Nashville. Not at their hotel. Not anywhere!!!
Fascinating…. considering we had a reservation confirmation and photos from their own website.
After showing them the proof, the story magically changed to, “Oh yes, we have those suites.” Excellent! Except then it became, “We already gave it to someone else because we overbooked.” So apparently our room existed just long enough to sell it, but not long enough for us to stay in it.
The food situation was equally entertaining. Breakfast was actually delicious, so credit where credit is due. Unfortunately, every other meal seemed determined to lower the average. They didn’t have A1 sauce, only Heinz 57—which is basically the participation trophy of steak sauces. At that point, I started wondering if Nashville was experiencing a regional condiment shortage.
The mystery deepened when my espresso martini arrived with no espresso beans.and No Froth… Apparently there’s also a bean shortage.
No steak sauce.
No coffee beans.
Nashville, are you okay?
Then came housekeeping. At 6:00 AM on a Saturday morning, they knocked on our door to clean the room. SIX. A.M. On vacation. We politely asked them to come back later because, shockingly, we were asleep. They never re

10/10

Exceptional

13 Jul 2026

Timothy

The place had the feel of a carribean resort and was a great location to explore Nashvilles downtown.

Partner

8/10

Excellent

13 Jul 2026

Aaron

This is our third time back and we love the Hotel. We love the vibe, bar and pool area and clean rooms. The only reason I cannot give it 5 stars is, the burger we had at the pool bar. It was very disappointing and must have been made with the cheapest, low quality meat available. It was not a cheeseburger in paradise for sure. We will go back in a few days, but I will not order that again. Please fix the burger and make Jimmy proud.

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

Holly

Very clean hotel. Super cute rooms. Easy check in process. Not a fan of paying $60 a night for parking. But overall a fun place to stay!

Family_with_children

8/10

Excellent

11 Jul 2026

kevin

My recent stay at the Margaritaville Hotel in Nashville offered a fun, tropical escape in the heart of the city. The absolute highlight was the valet team, who truly have their \"Aces in their places.\" Hamilton in particular was outstanding; he was incredibly polite and took the time to personally help us navigate the registration process. He is a cut above the rest and would make an excellent trainer for the staff.
A unique touch I really enjoyed was the key card, which comes as a memorable keepsake wristband, making it both convenient and a fun souvenir.
While the hotel has a great vibe, there were a few significant misses that hampered the experience. The shower design is frustrating; with only one glass panel and no door, water constantly floods the bathroom floor. While we used towels to soak it up, this creates a massive, unnecessary burden for housekeeping. If all 115+ rooms deal with this, the volume of heavy, wet laundry must be a major safety and labor hazard for the staff. Additionally, our visit to the pool bar was ruined by an atrocious, vomit-like odor that was so overwhelming we had to leave immediately.
Margaritaville has a great foundation, especially with standout employees like Hamilton. If management can address the bathroom design flaws and maintain better sanitation in public areas, it would be a much better experience. Despite these issues, we would be willing to give Margaritaville Nashville another shot on a future visit.

Partner

8/10

Excellent

10 Jul 2026

Julie Ann

Great facility, clean, fun theme. We were able to check in early and staff was friendly! Draw backs… hot pool in the heat of downtown Nashville, no free breakfast, many staff did not speak English.

Partner

10/10

Exceptional

10 Jul 2026

Stefanie

g

4/10

Poor

10 Jul 2026

Samantha

Water was shut off during stay and no notification was given. Also no apologies, and front staff said managers were in a meeting and could not meet with guests. Ugh, checked out with no water and no shower was unacceptable.

Friends_and_family Family

10/10

Exceptional

09 Jul 2026

Maryann

We stayed 6 nights at the hotel and we were pleased with the location, with the service, and with the staff. The food at the restaurant was amazing. We were literally a 3 minute walk to all the action. The only complaint is with the valet service. We were to fly out July 6 on a very early flight and valet was no where to be found. We had a rental car so needed to return that and check into our 6AM flight. Thankfully we came down to the lobby super early. After over an hour the desk clerk and security were finally able to access our rental car but it was super stressful. Other than that, no complaints.

Partner

6/10

Pleasant

09 Jul 2026

Bethan

Good location within walking distance to downtown. Pool wasn’t very clean and the pool bar smells. Staff were great. We didn’t eat here as we wanted to explore other places.

Partner

10/10

Exceptional

09 Jul 2026

Christy

I went for the Alan Jackson concert in June and it was wonderful. The staff was very friendly and helpful. I would stay here again.

Partner

10/10

Exceptional

08 Jul 2026

Paul

A great location! Close to Broadway.

Friends

6/10

Pleasant

08 Jul 2026

Kasey

The unexpected travel issues and $300 hold on my card that has still not been released.

Partner

10/10

Exceptional

07 Jul 2026

Lindsey

Only complaint was no carts available during check in. Otherwise we would love to stay again!

Family_with_children

8/10

Excellent

07 Jul 2026

Chasidy

The pool area for the second year in s row is completely insane. Kids in pool with adults acting worse than kids. One older couple literally almost skinny dipping in pool. Do better really giving you guys a bad reputation. Other guests were talking about it as well

Partner

10/10

Exceptional

07 Jul 2026

Michael

Check in and out was easy. Drinks could have been better. Pool was great.

10/10

Exceptional

07 Jul 2026

Laura

We will come stay again!

Friends

10/10

Exceptional

05 Jul 2026

Jesus

Great hotel to stay at , very convenient

Self

10/10

Exceptional

05 Jul 2026

GUILLERMO

Everything is good the staff. The cleanness of the rooms the only thing that sucks is you have to pay to park $60 per night 😞 it should be included in the room the shower doors the water 💦 keeps going the floor couldn't make love 💕 without getting water all over the place 😭

6/10

Pleasant

05 Jul 2026

Wendell

Meh

Friends

10/10

Exceptional

04 Jul 2026

Kristina

Great hotel in Central location! The only downside was that the pool by the end of the day had a film of sunscreen on it… the staff did their best to keep it clean, but I can imagine it’s a losing battle.

Family

10/10

Exceptional

03 Jul 2026

Carol

Great area!

Friends

6/10

Pleasant

03 Jul 2026

Timothy

The pool was not clean i'm sorry. The pool was not up to what we felt was the standard for the brand.

10/10

Exceptional

03 Jul 2026

Chris

Great location to Broadway

10/10

Exceptional

03 Jul 2026

mary

Everything was amazing the hotel, the location. The only thing I didn’t care for was all the glasses drinks left by the pool. I thought the staff should’ve cleaned them up better people just left their empty drinks everywhere otherwise perfect vacation.

Partner

10/10

Exceptional

01 Jul 2026

Krista

Amazinf

Partner

10/10

Exceptional

01 Jul 2026

Dawn

We enjoyed our stay

Partner

10/10

Exceptional

01 Jul 2026

Angel

Staff and clean room bar

Friends

10/10

Exceptional

29 Jun 2026

Kristen

Fun vibe

Partner

10/10

Exceptional

26 Jun 2026

Tara

Excellent location and amenities. The staff were wonderful and the room was clean.

Partner

8/10

Excellent

25 Jun 2026

Julia

Great hotel, very kind staff, great location 2 block from Broadway, right near Country Music Hall of Fame. Only downfall is no microwave in the rooms, which was hard with my daughter with severe food allergies and we have to bring most of her food everywhere. Not one in lobby either and staff said they could not warm anything up for us. But hotel was beautiful and great location.

Friends_and_family Family

10/10

Exceptional

24 Jun 2026

Lavonne

Our stay was an absolute pleasure, the staff was very helpful and a pleasure to talk with. We will be back! Love Nashville.

Family

10/10

Exceptional

24 Jun 2026

Nick

Definitely need more staff at the bars but other than that was a great time.

Partner

8/10

Excellent

23 Jun 2026

Michelle

Very clean room and property. Staff was fantastic and always helpful. We ate at JWB’s the first night upon checking in. My husband’s meal was “not good and not bad.” My meal was super greasy and made me a little sick. Love the concept of this place and really hoped the restaurant was on par with rest of the facility.

Partner

10/10

Exceptional

22 Jun 2026

Nancy

Great atmosphere. Would definitely recommend

Friends

10/10

Exceptional

22 Jun 2026

Joe

Very clean, nice hotel, reasonably priced within walking distance of Broadway.

Friends

6/10

Pleasant

22 Jun 2026

Margot

The AC fan in our room was incredibly loud (and this is from someone with hearing loss!!!) even when turned to low and this was never resolved despite it being reported.
It was like sleeping on a plane with a constant engine droning away.
The pool has limited seating and even more limited shade. The OMNI pool looks way way nicer. The resort fee destination charge of nearly $30 a night is certainly not worth it.
The fob entry to the room was annoying and glitchy. I did report it and they rekeyed it, but it was still sporadic in functionality.
Housekeeping was good.
Location and accessibility to the Nashville conference center was excellent.
Would I stay here again? Probably not I think there are many options in the same area (for just a bit more) that would have been more responsive to the issues we had and reported.

Business

10/10

Exceptional

22 Jun 2026

Tracy Stein

overall everything was great

Partner

10/10

Exceptional

22 Jun 2026

Margaret

Hotel was ideally located for a short walk to Broadway but far enough away not to hear the music etc that Broadway provides. Pool area was great I thoroughly recommend this hotel.

10/10

Exceptional

21 Jun 2026

Karen

The hotel concept was fun. We ate in the restaurant and the food was excellent. We were given coupons for complimentary margaritas which were very good.

We enjoyed the room and especially the rooftop pool and bar.

We were there midweek and the hotel was very quiet. We expected a bit more party but may have been due to the weekday.

We could comfortably walk to broadway with no issues, strolling in less then 10 minutes.

I would definitely return to this hotel.

Family

8/10

Excellent

21 Jun 2026

RICHARD

Good central location

6/10

Pleasant

21 Jun 2026

Bonnie

The pool
Bar
Didn’t have the liquor for the drinks we wanted many times and the pool was
Scummy

Our room had
No ice bike and the shower was soooo small the shower curtain in the inside had stains and the shower curtain didn’t go all the way to the floor so when you took a shower water
Was all over the floor we Chad to wipe up everyday.

Friends

10/10

Exceptional

19 Jun 2026

Victoria

This is our new fav hotel!

Partner

4/10

Poor

19 Jun 2026

Michael

Having stayed at Margaritaville Resorts many times before, I was expecting the same high standard this time. However, I was disappointed. First impressions weren’t great when I arrived to check k in. My flight didn’t arrive until the early hours despite noting this on the booking and messaging the hotel, my party was noted as no shows and it took over 30 minutes to resolve - not great at 2am after a long day of travelling.
Room was lovely and amenities great.
However on the 2nd day, I noted a $23 charge on my bill for the poolside bar - Fins Bar. I went to reception to query explaining I had been to the bar once and paid the $19 plus tip bill in cash. I was told they would need to look into it.
The next day when the charge remained, I went to reception again to be told that no one paid cash the afternoon in question. I argued this advising that I was sitting right under an cctv camera and they could check where they would see me leaving cash. I was questioned - what time of day, exactly where was I sitting etc. Eventually I was told the charge would be taken off.
I was made to feel like a liar and that I wasn’t believed, terrible customer service in how this was handled. It has made me think twice about staying at a Margaritaville property again which is a real shame.
One of my parties room was not cleaned for the entire stay and reception staff in general were very abrupt.
The bar staff in JWB were outstanding as were the staff in the on site Starbucks

Family

10/10

Exceptional

19 Jun 2026

Missy

Great place

Friends

10/10

Exceptional

19 Jun 2026

Shawn

*

Family

8/10

Excellent

18 Jun 2026

Marlen

It is a nice clean hotel. Small pool. Good food.

Family

10/10

Exceptional

16 Jun 2026

Michael

The staff was cordial and accommodating. Especially the JWB bar staff, Liv & Andy. They created a fun and friendly environment.

Family

8/10

Excellent

15 Jun 2026

Alicia

I love staying at this hotel. I feel safe and the staff is always so welcoming!

Friends

8/10

Excellent

14 Jun 2026

Barry Kenneth

Every was great

Friends

8/10

Excellent

14 Jun 2026

Lois Leslie

Nice rooms, good location, valets were nice, front desk staff was not very friendly or helpful.

Partner

8/10

Excellent

14 Jun 2026

Samuel

Very convenient location the place is clean but the staff was not very friendly. The girl at the bar never paid any attention to us.she wouldn’t give us any menus or acknowledge us. Which made us decide after 10 minutes to leave
The next day, the bartender was tremendous and very attendant. I would say that if you are looking for a convenient hotel, choose this, but if you like being treated really well, like a five star hotel should treat customers choosing a different location. Will do your justice.

Partner

10/10

Exceptional

13 Jun 2026

jeffery

Clean, helpful staff, great food in restaurant, onsite Starbucks, great free margaritas, great pool, good entertainment.

Partner

8/10

Excellent

13 Jun 2026

Sarah

Hotel in great location easy walking to the center.
Room was comfortable and had hairdryer, fridge etc ..
Room was quiet. Only issue was that we requested a sofa bed to be made up and that did not happen. Next day when the room was services the sofa bed was ignored. They need to improve on following through requests. Pool area nice with live music. Gym was well provisioned.

Friends

10/10

Exceptional

13 Jun 2026

Chris

Best place to stay when in Nashville

Friends

10/10

Exceptional

12 Jun 2026

Shatisha

Room was clean, the staff were friendly and accommodating, the grounds were maintained very well and situated in a great location. My only cons were the room didn’t have a microwave nor was there one available on the property for use and there was no hot tub available but it should up as a property that had one for guest.

Outside of that the stay was great and I would stay at this location again.

Partner

10/10

Exceptional

11 Jun 2026

Michael

Nothing else.

10/10

Exceptional

11 Jun 2026

Brian

Great location good food at the hotel

Partner

10/10

Exceptional

10 Jun 2026

Charlie

Overall the physical pieces of the hotel were excellent. Location is awesome for any Nashville activity.

Enough equipment in the “in house gym” to keep you “half-fit” despite the high social energy of Nashville.

Restaurant quality and staffing were awesome.

All in all…now after 4 visits last 3 years..our go-to hotel in Nashville.

Enjoy your stay.

Friends

10/10

Exceptional

10 Jun 2026

alicia

Clean , comfortable stay ! One day pool was closed for private function ☹️

Friends

10/10

Exceptional

09 Jun 2026

Tammy M.

It was really nice!!

8/10

Excellent

09 Jun 2026

Teri

The room was gorgeous! It wasn’t cleaned on our first night which was a shame. The facilities were great but it’s quite a small hotel, there wasn’t breakfast anywhere that we could tell apart from the Starbucks. We ate out the whole time. The part that was really tricky is we were told that we would have our wrist bands for the last day to use the toilets and the pool area but as soon as we checked out we lost access to everything, and it turned out that we didn’t want to use the pool anyway as I had a stomach bug but I couldn’t access the toilets. So we spent the whole afternoon sat in the lobby asking for the reception person to open the toilets (which was super awkward) while waiting until the time for our taxi to the airport. This was such a downer on the last day (of course mostly because I was sick), but I was very disappointed that we couldn’t actually use the hotel facilities on the last day.
Would I stay here again?… well the room was so lovely! But the lack of breakfast and the small pool area, and not so helpful staff on the last day… probably not , and it’s expensive …
But the live music around the pool was fun, and it is decorated beautifully… circumstances maybe were a lot to do with my experience.

Family

10/10

Exceptional

08 Jun 2026

Casey

Clean. Lovely staff. Breakfast places all around!

Family_with_children

10/10

Exceptional

08 Jun 2026

Claudia

First time staying at Margaritaville and it did not disappoint. Everything was excellent and everyone was very professional and helpful. We'll definitely stay there again!!

Business Friends

10/10

Exceptional

07 Jun 2026

Michael

Thought the place was great only suggestion is the pool bar needs a good scrubbing was a strong sour milk smell lingering at the bar

Family

8/10

Excellent

07 Jun 2026

Danielle

Clean room, most of the staff were great. Ran out of a lot of drinks at times but overall I would stay again. Quite close to everything so much to do!

Partner

10/10

Exceptional

07 Jun 2026

janet

Everything was great 👍 thank you so much for everything.

Partner

10/10

Exceptional

07 Jun 2026

Laura

The decor was on point as well as the staff. The restaurant bar was always lively with happy people and great live music.

Family

10/10

Exceptional

06 Jun 2026

Robyn

Pool can be closed at times for private events which is unfair to guest.

Partner

10/10

Exceptional

06 Jun 2026

Tom

Didn’t like shower water never got hot.

Family

6/10

Pleasant

05 Jun 2026

Joshua

Very over priced. Not sure where my money went to exactly. Aside from a beachy aesthetic there's not much that stood out to me where i would need go back. Plenty of other places to stay and for way cheaper.

Partner

6/10

Pleasant

05 Jun 2026

Toni

We booked two rooms to be adjoining 6 months in advance, they were not. Although we were told Housekeeping would only clean our rooms when we asked them to, they were knocking on the door every morning of our four day stay at 9am. Since this was a 21st Birthday visit to Nashville we were taking in all that Broadway had to offer- we weren’t even human yet at 9am.

10/10

Exceptional

04 Jun 2026

April

The staff at the front desk are very professional & quick.
The hotel was clean throughout. Great pool area upstairs . Pillows and mattress soft . Pet friendly , loved it

Partner

8/10

Excellent

03 Jun 2026

Sherry

Had poor wifi

Friends

6/10

Pleasant

03 Jun 2026

Jessica

Wifi didn’t work - known issue that we are not aware of
Cleaning came at 8am and not again had to request our room to be cleaned after two days
More staff needed at the pool. One server for the whole pool and bar.

10/10

Exceptional

03 Jun 2026

Kimberly

Very convenient location, love the atmosphere, and safe at night.

Partner

10/10

Exceptional

02 Jun 2026

Steven

Love this place!

10/10