Hotel Cristallo Relais Sure Hotel Collection by Be

Italy , Rome
Tivoli, Via Maremmana Inferiore, Km 0,5
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50 reviews shown

8/10

Excellent

05 Jan 2026

Margaret

Serviceable hotel but surrounding area did not offer much in terms of amenities

Leisure Partner

2/10

Poor

10 Nov 2025

Philip

On reflection, this hotel is supposed to be 3 stars but it’s far from it! Bedrooms and bathrooms are totally not up to modern hospitality standards and the food offerings are very poor! One good part of this hotel is Valentina! She knows how to use her customer service skills!

Partner

4/10

Poor

30 Sep 2025

Roger Xavier

Not what is expected of a Best Western

I had better expectations from this property beign that it is associated with the Best Western brand. The rooms are a bit run down. In my mother's room the shower door came off the rail and it could have been dangerous for her. The mini fridge don't get cold. In our double occupancy room they only left one set of towels...this happened every day of the 3 we stayed. The breakfast was not at all worth it. Go into town and have good coffee and pantries. They served the same tarts our entire stay...so they were old and stale.
Then we had dinner at the restaurant one night and the staff was not friendly at all. I got charge 2 euros for the service (odd), then was charged for bread we never got. I wouldn't have been upset, but aside from the mediocre service, the manager was upset I disputed the charges before paying. I run a restaurant and things like this are hard to tolerate. I require all staff to double check ticketa and make sure our clients are satisfied with the charges. I also use to work at hotels and honestly...there was only one person at this place I would hire. Also the rooms had tons of spiders. Thank You Abdul for your friendly service.

Friends_and_family Family

4/10

Poor

23 Sep 2025

Stefano

Dirty towel shower too small I need take a door out to get oit

Business

6/10

Pleasant

27 Feb 2025

Philip

Good location, awful hotel

First time using this hotel and wouldn’t use it again, the rooms are dirty and not maintained properly! Breakfast options are not great for European citizens! When I complained to the receptionist, I didn’t get a good response, no way to deal with customers!
Definitely I will not be using this hotel again!

Partner

10/10

Exceptional

08 Oct 2024

Stacey

Recommendable

Great location. Easy parking. Quiet area. Nice to find a place with twin beds to accommodate myself and my two sons. The best thing in the restaurant was the pizza.

Friends_and_family Family

8/10

Excellent

03 Jul 2024

Prakash

All over good!

My family and me stay for 2 days.
Easy to reach train station and airport.
Over all good experience just need to mention about breakfast services bit poor 😕

Friends_and_family Family

6/10

Pleasant

14 Sep 2023

France

Very limited parking. Employees parked in customer parking. Had to go in and get one to move their car.

Leisure Partner

4/10

Poor

02 Apr 2019

Verified traveler

The property is next to a junk yard and there is noise all night. The room was very warm and the water was scalding hot. No matter what we tried, we couldnt get the water to a temleratire that wasnt burning our skin. When we told the staff, they said "thats just how we take showers here". Which is rediculous. We had stayed at 3 other hotels on our trip and none of them had this problem. The beds were awful. No one was able to get much sleep durong our stay there.
We travel out of country twice a year and are very flexible with arrangements, even staying in hostles. This was very disappointing.

Friends_and_family Family_with_children

10/10

Exceptional

29 Oct 2018

Mel

A great hotel if you need a station to venture out and discover parts of Italy surrounding Rome. The hotel itself is clean and comfy. Staff are so polite and lovely. Tivoli is beautiful. One must visit Hadrian’s Villa and Villa d’Este. Amazing.

6/10

Pleasant

11 Sep 2018

Map

We will not stay here again.
Located in business area
Food was good.

2/10

Poor

21 Aug 2018

Retired

Terrible hotel, should be 1 star.

Awful place. Housekeepers argued with me. They never changed my sheets . 7 night stay. And they cleaned my room about 2 times. I ran out of toilet paper, Gardner had to bring me rolls of paper clean pillowcase, clean towels. My garbage accumulated and management was not concerned. The hotel is difficult and farther than its stated in the ad. Owner Not interested in providing u.s. cell Adapters had to charge cell battery in car parked outside hotel. All staff smoke at hotel door entrance. About 4 toll booths you have to pay round trip on the road. Hotel don’t mention that, they don’t want to give change to pay tolls. Hotel never picked up their tel to give me directions. Even the policemen GPS had difficulty locating this place. It got dark trying to find this place so I parked my car rental on a street and waited until daylight to continue searching. They are no refundable. Too tired to hunt for a new hotel for 1 night. Room hotel dead, no alarms, WiFi yes but no cell battery Chargers adapters. was supposed to stay there for nine nights but nights number eight and nine I move to a hotel closer to the airport because I wanted to leave the country as soon as possible from this bad experience. I expect to get my $500 back into my credit card account from this terrible hotel It is antiquated and it’s in the middle of some factories and farms.

6/10

Pleasant

27 Jun 2018

Verified traveler

Clean but not friendly staff.

Breakfast was promised per reservation but staff refused to provide it at check in. They later blamed Expedia for confusion and provide coffee. Not a welcoming atmosphere.

2/10

Poor

21 May 2018

They dont care about the customer

This hotel does not care. The restaurant is run by crooks. breakfast horrible.

Partner

8/10

Excellent

30 Apr 2018

nick

nice hotel

staff very good nothing a problem clean rooms restaurant good restaurant staff very good too all in all a good stay transport access good to major roads

10/10

Exceptional

27 Nov 2017

Verified traveler

The hotel room and the front desk staff were excellent.

8/10

Excellent

20 Oct 2017

David

Modern hotel in Tivoli reasonably priced

Modern style hotel in Tivoli easy to find, modern bed & spacious room (for Europe). Reasonable price for high tourist location very close to Hadrians villa. Coffee maker in room, which I like. Only mild criticism is the breakfast was average, no hot food.

10/10

Exceptional

17 Jul 2017

Verified traveler

Lovely hotel

This is an excellent hotel. The room was lovely, secure free parking, beautiful pool, excellent restaurant which I recommend for dinner. Staff were very welcoming and bent over backwards to make us feel welcome. There was a small confusion over the cost for breakfast: our paperwork from hotels.com said free breakfast, but the hotel's paperwork from hotels.com said a night's stay only with no breakfast.
This was more than we expected for a night's stay by the motorway and excellent value for money.

Partner

8/10

Excellent

27 Mar 2017

Verified traveler

basic hotel, great restaurant and helpful staff

modern hotel, very nice staff, wonderful restaurant,

8/10

Excellent

30 Aug 2016

Teresa

Great customer service

Loved the staff. Very helpful and very focused on Customer service. Front desk and the Restaurant was very accommodating.

Partner

8/10

Excellent

03 Mar 2026

Emidio

Self

10/10

Exceptional

28 Feb 2026

buono

8/10

Excellent

18 Nov 2025

Claudete de Lourdes

Boa localização, equipe atenciosa, quartos limpos.

Partner

8/10

Excellent

01 Nov 2025

Danielle Diniz

Partner

8/10

Excellent

20 Oct 2025

massimo

Consiglio il ristorante dell'albergo dove ho potuto mangiare anche senza glutine

Leisure Partner

8/10

Excellent

18 Oct 2025

ANTONIO FABRIZIO

Breve sosta per lavoro

Business

8/10

Excellent

12 Oct 2025

Cathy

Tres bien

Hotel tres propre et personnel agréable.
Chambre spacieuse. Tres agréable.

Partner

6/10

Pleasant

29 Jul 2025

Verified traveler

Helt ok

Noe enkel frokost, lite og dårlig kommunikasjon fra hotellets side. Grei beliggenhet, ok hotell.

Friends_and_family Family

8/10

Excellent

16 May 2025

camille

Hôtel bien situé. Personnel à l'écoute et agréable. Chambre propre. Petit déjeuner correct mais sans plus.

Partner

6/10

Pleasant

28 Feb 2025

Gianluigi

Purtroppo le porte di legno delle camere, con un corridoio che non assorbe i rumori, non sono il massimo per un hotel confortevole.
Non siamo tutti uguali, pero' purtroppo esistono clienti che entrano ed escono dalle stanze, sbattendo le porte e questo sinceramente non va bene.
Ingresso doccia stretto e scomodo.
Inesistenti i dispenser appesi al muro in bagno.

Business

4/10

Poor

12 Feb 2025

Verified traveler

Servono tappi per le orecchie

L'insonorizzazione delle camere è pessima. A questo si aggiunga il piano bar al piano terra che fa musica ad alto volume fin dopo la mezzanotte.
Colazione: alle 9 il buffet è stato già sbarazzato. Serviti brioche, cappuccino e acqua senza altrw spiegazioni

Business

6/10

Pleasant

16 Aug 2024

Verified traveler

Piscina rotta

Abbiamo scelto questo hotel perché sulla strada, per fare una pausa nel nostro viaggio e riposarci una mattinata in piscina. Purtroppo al risveglio abbiamo scoperto che la piscina era in riparazione. Per il resto il personale è gentile e la camera spaziosa, ma la struttura è chiaramente vecchia.

Friends_and_family Family

2/10

Poor

18 Nov 2023

Gianluca

Old very old

Purtroppo solo poche camere ricondizionate. La maggior parte sono datate e rumorose. Il sonno viene spesso interrotto da chi osssa nel corridoio o chi vede la tv o è in bagno nella camera vicina. È come andare a letto con il vicino.

Business

6/10

Pleasant

28 Jun 2023

jean-pierre

Goed voor een verblijf op doorreis. Zeker geen vakantiehotel.

Partner

4/10

Poor

10 Sep 2022

francisco

Instalaciones totalmente diferentes a las que muestran las fotos, ruidoso.

Friends_and_family Family

8/10

Excellent

16 Feb 2022

Cavattoni

Bene in generale. Personale veramente gentile e cortese.

Business Self

8/10

Excellent

12 Feb 2022

FRANCO

Personale accogliente ed educato. Stanza pulita con una mega tv. Parcheggio disponibile interno struttura, ristorante ottimo. ottimo rapporto qualità/ prezzo

Business Family

8/10

Excellent

28 Nov 2021

Francesco

In buona posizione

Soggiorno confortevole, personale gentile, efficiente e disponibile. Colazione nella norma. Molto comodo il parcheggio, anche coperto.

Business

6/10

Pleasant

06 Nov 2020

Verified traveler

La struttura è piuttosto datata ed è evidente la necessità di una rinnovamento soprattutto per quanto attiene alla insonorizzazione delle camere e ai bagni in cui lo spazio è veramente troppo ridotto. Anche l'arredamento è vermanete minimale. Tuttavia è molto pulito e c'è tutto ciò che serve per un soggiorno tempraneo come il mio. Buono il ristorante . Deludente la colazione ma non si può vfare il buffet a causa del covid.

Business_and_leisure Partner

4/10

Poor

31 Jul 2020

Mirko

Struttura vecchia, non c'era acqua fino a tarda sera

Leisure Family

6/10

Pleasant

18 Jul 2020

Michela

la struttura di per se è molto bella, camere spaziose e buon servizio di ristorazione, ma le camere sono insonorizzate malissimo, purtroppo la sera che ho alloggiato io in cortile c'era una festa di compleanno con musica e deejay ed era come averli in camera. Peccato perchè il resto è buono

Self

6/10

Pleasant

13 Jul 2020

Véronique

Vieillot et peu accueillant

Hôtel sans aucun charme où il ne vaut mieux pas rester plus d'une nuit. Literie moyenne, chambre OK, salle de bain un peu glauque, et petit déjeuner tocard.

Friends_and_family Family

6/10

Pleasant

24 Jun 2020

Verified traveler

Le camere hanno bisogno di manutenzione, La doccia non funziona correttamente, il ristorante è mediocre, l'hotel deve essere aggiornato

Business Self

6/10

Pleasant

13 Feb 2020

Verified traveler

Niente colazione negativa. Struttura buona. Buona accoglienza

Business_and_leisure Family

8/10

Excellent

24 Apr 2019

Verified traveler

Buona posizione per raggiungere anche con mezzi pubblici i luoghi di interesse.arredamento delle camere modesto ma decoroso.Buona la pulizia , cortese il personale.Ben fornito il buffet della colazione. buon rapporto qualita prezzo

Leisure Family

8/10

Excellent

14 Apr 2019

Francesco

Esperienza positiva

Esperienza positiva, location strategica e comodamente accessibile. Estrema cortesia del personale. Ampie stanze e colazione gustosa. Ci tornerò.

8/10

Excellent

10 Apr 2019

Verified traveler

Etape sympathique

Hotel difficile à trouver!!!! Il n'est pas à TIVOLI même mais à Villa Adrianna. De plus il est situé à trente mètres de la route mais pas d'enseigne Lumineuse assez grande pour le situer. De fait il est légèrement bruyant la zone industrielle environnante l'a rattrapée. Le personnel est très sympathique, la nourriture est bonne Il reste une bonne étape à tarif raisonnable et une bonne adresse

Partner

8/10

Excellent

31 Dec 2018

Antonio

Toccata e fuga

Effettuato viaggio da solo. Albergo buono, stanza calda e letto comodo. Colazione lascia un po a desiderare

8/10

Excellent

23 Oct 2018

Vincenzo

Buona sistemazione

Ottima cena presso il ristorante convenzionato adiacente all'hotel. Buona la colazione. La camera è un po' spartana e poco accogliente, molto disponibile e gentile il personale.

Family

8/10

Excellent

13 Oct 2018

Mauro

Hotel situato in zona tranquilla e facilmente raggiungibile dall'autostrada. Comodo parcheggio interno e buon ristorante con piatti interessanti.