The Empress Hotel

10/10

Exceptional

06 Mar 2026

Kathiravelupillai

Great bre

4/10

Poor

26 Feb 2026

Jay

Bathroom - No Shower Pan. Bath tub bathing was sort of complusory, which became very difficult with corded shower. They should upgrade their bathrooms in totality.

Partner

10/10

Exceptional

25 Feb 2026

Hannoch

YES

10/10

Exceptional

22 Feb 2026

William

The best resort by far

10/10

Exceptional

13 Feb 2026

Elizabeth

Yes it was a very nice stay. The hospitality lady named Ayoy was so friendly and kind when I had to changed to a better room. I was traveling alone so she took good care of me! She told me about where to exchange money and made sure I got to the airport with special driver from the hotel. That felt really special and personalized. Thanks for a wonderful hospitality job and it was perfect vacation!!

Leisure Self

6/10

Pleasant

05 Feb 2026

Michael

Condition of hotel not good. Very understaffed. No amenities opened or staffed.

Leisure Self

10/10

Exceptional

02 Feb 2026

Alicia

Amazing staff

10/10

Exceptional

29 Jan 2026

Janice

The staff were very friendly and helpful. When we checked in, we received two bags full of juice and goodies as a welcome gift. We were allowed a late checkout and free transportation to the airport. The room was clean and had a kettle, 4 bottles of free water/day, coffee, tea, and sugar.
The hotel is only a 10 min walk to night bazaar. It is close to a 7-11 and lots of restaurants and massage places.
We would definitely recommend staying here.

Leisure Partner

10/10

Exceptional

16 Jan 2026

Barry

The breakfasts where little underwhelming and all the meals we ate in the hotel where not up to what we expected in the quality of hotel. The hotel and room was excellent just disappointed in food.

Leisure Partner

6/10

Pleasant

15 Jan 2026

Alan

Room is outdated, user interface with lights and AC was not efficient. Shower water pressure was alright, and room smelled musty

Leisure Family

10/10

Exceptional

14 Jan 2026

Soe

Facility is a little dated but very well maintained. Staffs are excellent. They gave you a welcome basket with full of snacks and soft drinks, it was a nice surprise

Friends_and_family Family

6/10

Pleasant

06 Jan 2026

Sharon

The room had outdated furniture. The staff was not very welcoming. Breakfast was a bit below average.

Leisure Partner

10/10

Exceptional

03 Jan 2026

qun fang Maria

I don’t have free breakfast

6/10

Pleasant

01 Jan 2026

Sandeep

We were given the old Empress Hotel. The room really needs updating. The electrical switches were broken. We had to call them to fix one of the switch. Bathroom had a tub which is so outdated. Very small bathroom. Not sure why they did not give us the new Empress building room.

Family

8/10

Excellent

24 Dec 2025

Muhammad

Clean room, Nice & friendly staff

Leisure Family

8/10

Excellent

09 Dec 2025

Angela

The property had old world charm and was comfortable. The staff was pleasant and accommodating.

10/10

Exceptional

08 Dec 2025

Austin

Clean and well maintained

8/10

Excellent

30 Nov 2025

Clive

Every thing was great except the pool area needs refurbished.

Leisure

10/10

Exceptional

19 Nov 2025

David

Very nice

8/10

Excellent

19 Nov 2025

Min

This is a fine 4 star hotel. It provides great bang foe the buck. The welcome gift is a very nice surprise. However, they need to upgrade the food. I had dinner at their restaurant, and the food took about an hour. When it came, the pad thai was cold and the pizza was dried up, leading me to think they were perhaps prepared elsewhere and delivered to the hotel. When I told the staff that the food was cold, the waitress heated it up using a microwave. When I later stayed at their sister hotel \"Empress Premier\" I noticed they offer same menu but the food was hot and fresh. I noticed similar quality difference with breakfast buffet also. Overall, staying at this hotel was still very pleasant, especially at its price point

8/10

Excellent

16 Nov 2025

David

Nice

10/10

Exceptional

02 Nov 2025

becky

Top notch service.

8/10

Excellent

30 Oct 2025

Kristoff

The room was very clean, the amenities were good, and the view was good. Beds were slightly uncomfortable, but it was all good all in all.

Business_and_leisure Self

10/10

Exceptional

02 Oct 2025

EBENEZER

My stay at Empress Hotel was a most wonderful experience. Empress is located in a beautiful and safe city, Chiang Mai, and it's close to EVERYTHING. You can walk to many restaurants, and the major markets are all within a walking distance. The people of Chiang Mai are friendly, and the cost of living is low. The staff are so friendly and courteous. My birthday fell during my stay at Empress, and they lavished me with so many gifts! What an experience. I thank the staff for the outstanding hospitality.

Business_and_leisure Family

8/10

Excellent

23 Aug 2025

Dominique

Large and older hotel with some character. Excellent value for the price. Lobby is very nice looking. Caters mainly to tour groups and not business traveler like me. Easy walking distance from major 5 stars international hotels where conferences are held.

Business Self

10/10

Exceptional

12 Aug 2025

Abida

Everything is very nice and quiet .

Family

8/10

Excellent

07 Aug 2025

linh

Beautiful lobby. Upon checkin they gave us a gift bag full of goodies. Room is good sized, beds are on the soft side. Too bad breakfast is extra. A long walk to old town and markets.

Leisure Partner

10/10

Exceptional

03 Aug 2025

Curtis

I really enjoyed my stay the staff were excellent. The rooms were nice. The breakfast buffet was really good.
A couple things I didn’t like was you had to pay to use the safe in your room. I also wish they had better dining options. They had a very limited menu in the restaurant. But other than that, my day was very good.

Leisure Self

8/10

Excellent

01 Aug 2025

Richard

The hotel was good for the price we paid. But this was advertised as a 5 star hotel. It is definitely not that.

Leisure Partner

8/10

Excellent

31 Jul 2025

Tim

Good staff service

6/10

Pleasant

30 Jul 2025

Amram

This property has nice pictures but in reality it looks like it hasn’t been updated in many many years. Also tye staff’s English was very limited and they weren’t very helpful.

Leisure Family

10/10

Exceptional

27 Jul 2025

Laura

The staff were very helpful, especially Paul. The breakfast was great exceeded our expectations. The location was great and transportation was excellent. I would recommend this place to others.

Leisure Family

10/10

Exceptional

19 Jul 2025

Emil

The check in process was so easy and we get upgrade it and we get two bags of goodies with six Evian bottle of water I was very impressed I will go back definitely.

10/10

Exceptional

19 Jul 2025

Ross

Our family has stayed at the Empress often. We always love it there! The staff is so welcoming and helpful!

Leisure Family

4/10

Poor

08 Jul 2025

Bruce

Would not refund my last day, because a mistake was made on a double booking. They also wouldn't provide a receipt for my stay.

10/10

Exceptional

02 Jul 2025

Amjad

It's a nice property. Has that regal feel with oriental design elements everywhere. it's a larger hotel vs. a botique hotel so they have many amenities on site, and it's really well staffed. Property is kept up very well. I thought the pool area was a highlight as it has a nice view of the mountains in the background. I really liked their green pool towels. I never see that color anymore.

Business Self

10/10

Exceptional

03 Jun 2025

Donna

Nice room, comfortable bed. Wide variety of offerings for breakfast. Walkable to many markets.

Partner

10/10

Exceptional

18 May 2025

PRISCILA

Happy Stay at the Empress

Friendly, respectful, helpful staff. Good location, easy access to church, to transport and food hubs. Close to Night Bazaar. Breakfast is good, lots of fruits, too. Reasonably priced. Happy to stay in this hotel. Will stay again if we're back in ChiangMai.

Friends_and_family Family

10/10

Exceptional

27 Apr 2025

Neal

I was very impressed with this property. Stunning hotel. We were given a big shopping bag of water and snacks upon arrival and had fresh fruit in the room. Room was spacious and bed comfortable. Highly receommended.

Leisure

10/10

Exceptional

17 Apr 2025

Penny

Everyone was so kind and helpful. The breakfast buffet was amazing! Clean, quiet, gorgeous surroundings . . . would definitely come again.

10/10

Exceptional

16 Apr 2025

Verified traveler

Super clean
Lots of amenities

Business

10/10

Exceptional

09 Apr 2025

Kellie

The hotel was immaculate! The service was excellent and they even gave me a gift bag with champagne, juices, snacks, cookies and a plate of FRESH FRUIT!! I felt like a EMPRESS

Leisure Self

10/10

Exceptional

06 Apr 2025

Deborah

Good value. Quite stay near the Old City. Staff is very friendly and helpful.

Leisure Partner

10/10

Exceptional

22 Mar 2025

William

It was a very nice hotel but the beds were a little hard. They gave us nice snacks and the breakfast buffet was very good.

Leisure Family

10/10

Exceptional

16 Mar 2025

Adriana

I’m glad to stayed there

Leisure Family

10/10

Exceptional

10 Mar 2025

an pang

Nice hotel close to the Chiang Mai night market, 15 minute walk, close to Thai massage, restaurants, and shopping. Have been staying here every time I come to Chiang Mai for the past 8 years

Leisure Friends

8/10

Excellent

22 Feb 2025

Robin

The staff was very friendly, attentive, and helpful.
Nice, big room, with wood floors.
Laundry was very reasonable.

The breakfast was, at best, mediocre.

Leisure Self

10/10

Exceptional

22 Feb 2025

Raymarc

Good locations.. not too crowded! Pretty quiet!
Friendly staffs.. very helpful

Leisure

10/10

Exceptional

20 Feb 2025

Justin

Great property all around. Ended up getting the executive suite. It is sweet! Thee we t gave us a huge gift basket on arrival, fresh fruit and fresh cut flowers in the morning. 5 stars.

8/10

Excellent

18 Feb 2025

wayne

Very nice hotel nice pool

Leisure Partner

8/10

Excellent

18 Feb 2025

George

Staff was friendly and gave information about where to find the best places for shopping. Location was easy to find. Breakfast was easy to find. Clean and very safe.

10/10

Exceptional

17 Feb 2025

Kenneth

Great people and great location.

Leisure Family

8/10

Excellent

13 Feb 2025

dongbiao

Friendly staff

10/10

Exceptional

10 Feb 2025

Ranjit

Pretty property. Felt safe the entire time i was there. The breakfast and the ala carte food is great. Music during the evening to complement the dinner. The property is safe and clean. Can feel a little dated with keyed entry to rooms. A little bit of a distance from the night market but not a lot.

Leisure Family

10/10

Exceptional

08 Feb 2025

Anna

Excellent

Leisure Family

8/10

Excellent

05 Feb 2025

Verified traveler

Stayed here during a 1-week trip to Chiang Mai. The staff was very friendly and accommodating. The rooms aren't the fanciest and somewhat out of date. The gym was sparse and a bit run down. We enjoyed the pool and ample breakfast options. We loved the location that was easily walkable to the markets around Old City but not in the heart of business. Overall a good value!

Partner

10/10

Exceptional

05 Feb 2025

Ngan

Nice and quiet

Leisure Partner

8/10

Excellent

01 Feb 2025

Eric

Good Service, friendly staff. Need more room keys

Everything was very good. We have work conferences here sometimes. The hotel feels a little old in that they decided to stay classic rather than it is just rundown. It feels a bit on the line for that though.
My reason for not giving 5 stars is that there is 1 physical key for the room. So if your spouse/companion/roommate is in the room and asleep, then you have to ask housekeeping to come open the door.
You are also expected to leave the key with the front desk when leaving the hotel.

The pool felt too chilly in the morning for me, and needed the afternoon sun hitting it for me to use it.

Business Family

4/10

Poor

30 Jan 2025

Christopher

The staff was just fine. The room, however, is shabby and worn, desperately in need of a refit. Mold, stains, a musty smell everywhere. There is a ridiculous master control box for the room lighting, located on a side table near the bed. It has a glowing blue LCD display that cannot be dimmed or switched off, so it will light up the room like a drive-in movie theater unless you put a towel over it. Everything feels dated, they don't even have electronic key cards but actual bulky mechanical keys on a fob. Cannot recommend unless you're into a poor retro vibe from the 70's.

Leisure Self

10/10

Exceptional

29 Jan 2025

Deborah

The hotel was extremely clean and convenient in a quite safe location with very walkable route to street markets and Night Bazaar which began at 5pm nightly. Lots of places to eat within walking distance. The property also has a very full breakfast buffet and the sister hotel right next door “The Premier Empress” has a nightly buffet that was delicious. The breakfast buffet area latter serves lunch and dinner. There is a great message place steps away. The pool was very nice and not crowded but it might have been because we were there in January. Although the pool was not heated, it was very swimmable. There is also a sauna and fitness room on the same floor. Upon checkout, the staff called an UBER like service for us which equaled to approx. $6.00 US. It was a lovely stay.

Leisure Friends

10/10

Exceptional

25 Jan 2025

Ana

Bathroom fans will be a good asset and more lighting in the bedroom

Leisure

6/10

Pleasant

24 Jan 2025

mai

I like the hotel decoration I don’t like the breakfast

Leisure Partner

8/10

Excellent

23 Jan 2025

Soe

Walking distance to night markets and shopping plaza. Hotel is nice and clean. Staff and service are perfect.

Leisure Partner

8/10

Excellent

17 Jan 2025

FELIX

It’s really clean and staffs are nice and friendly. I will certainly stay here again.

Leisure Family_with_children

4/10

Poor

17 Jan 2025

Verified traveler

Booked for 4 nights and stayed for 3.

Booked a king bed for my honeymoon (I specifically requested for a king bed and messaged them saying we were celebrating our honeymoon trip). They greeted us saying they had upgraded us to a larger room for free, which we were very appreciative of. We then saw 2 twin beds instead of our 1 king as we entered our room. We went back downstairs and asked the front desk if there was another room with a king bed, even if room size would be smaller, and she had a bit of an attitude and said no. She said she'd send someone up to move our beds together.

The front desk also didnt relay where the gym, restaurants, pool etc were so my husband and I just explored for ourselves. No signs of where the pool/gym were so we asked someone and they just said second floor. We took the elevstor to the 2nd floor and it was dark, no lights. Idk if they were doing repairs but it didnt feel inviting.

Noticed our bathroom's soap holder in the shower had some mold and shower drain would not work. After 2 min of showering, water levels rose past the indent on the floor. We called housekeeping and they used a plunger to drain it. I had to rinse all of the soap and shampoo I still had on myself and water wouldn't drain again after 2 min of quickly rinsing myself. After long days of walking and doing tours, all I wanted was a relaxing shower. Had to leave and find another accommodation for our last day in Chiang Mai.

We did appreciate the large goody bag they gave their guests when you check-in tho.

Partner

8/10

Excellent

14 Jan 2025

Supapat

Hotel condition is outdated but it is well kept

Leisure Partner

10/10

Exceptional

10 Jan 2025

Russell

Very, very nice Hotel, very, very nice.

Friends_and_family Friends

4/10

Poor

10 Jan 2025

Jose

I stayed in room 1412 and left something valuable behind. I have been calling and leaving messages to look into having my item returned. I've sent multiple emails and I have not heard back from the hotel. While I understand it was my responsibility that I left the item behind, it has been extremely disappointing that the hotel will not make an attempt to help me.

Leisure Self

10/10

Exceptional

09 Jan 2025

Timothy

Nice rooms and buffet breakfast. Appreciated the welcome gift bag and slightly later checkout option

Leisure Self

8/10

Excellent

08 Jan 2025

Abhishek

Nice and convenient hotel, lackluster restaurant

The hotel is a bit dated but comfortable. Pool and pool area is nice. We booked adjoining rooms because we were traveling with young children. They gave us non adjoining rooms until I protested and showed my hotels.com reservation. They then figured it out. The biggest negative is the hotel restaurant. It is old and dated and doesn't have that good food, especially outside of the breakfast buffet.

Friends_and_family Family

10/10

Exceptional

08 Jan 2025

Pankajkumar

Everything was fine except coffee

Leisure Friends

8/10

Excellent

07 Jan 2025

Morgan

Excellent staff went out of their way to make my stay memorable… but on a down note .. the property is very dated . I sort of felt I was living in the 1980’s again .. nevertheless I enjoyed my stay 😊

Leisure Self

10/10

Exceptional

03 Jan 2025

Veronica

I loved my stay at the empress hotel Chiang Mai! The staff was friendly and helpful. My room was amazing with a great welcome package of water and chocolates and other goodies. So many restaurants, markets, and the night bazaar within walking distance. Would absolutely stay here again!

Leisure Self

6/10

Pleasant

03 Jan 2025

Michael Eric

Overall liked the hotel, but absolutely hate the old school key system. Makes it impossible to have 1 person in the room and 1 person out and about. Why not use key cards as they have existed for 35 years now. I like that parking was free though. Will not stay here again unless they modernize the door locks and key system.

Leisure Family

8/10

Excellent

31 Dec 2024

Jim

good place

good value good food good service

Partner

10/10

Exceptional

29 Dec 2024

saad

Excellent property, very close the chiang mai night market, you can get food, shopping at your walking ease. Rooms are the best.

Leisure Family

10/10

Exceptional

27 Dec 2024

Phillip

Everything

10/10

Exceptional

08 Dec 2024

Muzaffar

Good clean property

Good service good breakfast

Partner

8/10

Excellent

04 Dec 2024

Jason

Pretty nice hotel, occasionally there’s a sewer smell. Shower temperature fluctuates sometimes to extremely hot or cold. The staff was pretty nice and helpful.

Leisure Partner

8/10

Excellent

02 Dec 2024

Susan

We were welcomed by receptionist called Lang. He was the most helpful and welcoming person in our 6 weeks in Thailand! We immediately felt we had a person we could ask for any concern. He would be amazing in a management position as he understands customer service!! Pool area - the umbrellas could be replaced as did not work properly and only shade in the area! Drinks at pool were reasonably priced. Pool water was a little too much on the cool side - could be a few degrees warmer. The lobby had an odd smell (musty) but the room itself was fine and very quiet with great bed. Breakfast area was crazy Tues-Sat as it serves those attending the conference center next door. Little things could really improve the breakfast (juice was warm as not served in machine or on ice, no coffee machine so coffee in pots get burned taste quite soon, most food was luke-warm not hot). Put Lang in charge and he would likely fix so many of those things ;)
Definitely would consider staying again but would have breakfast elsewhere unless changes made.

Business_and_leisure Partner

8/10

Excellent

03 Sep 2024

Yer

The location was walking distant to the Night Blazard with many other restaurants options. Transportation and taxi was easy accessible.

Leisure Partner

8/10

Excellent

21 Aug 2024

Dordaneh

Breakfast service was good but I expected more fresh fruits ;)

Leisure Family

2/10

Poor

23 Jul 2024

Caitlyn

We booked 5 nights but when we arrived, we realized the hotel was not located in a good area for walking around and shopping. We left after the first night. This was back in May and I STILL have not received my refund for the 4 nights despite bringing this to the hotels attention multiple times and getting no response.

Leisure Family

8/10

Excellent

06 Jul 2024

David

Great service, excellent breakfast. I only had one problem and that was the price they charged for an international call. It was not expensive then the room.

Leisure Self

10/10

Exceptional

02 Jul 2024

Jacqueline

Excelllent

10/10

Exceptional

30 Jun 2024

Jacqueline

Excellent services and high class hotel. My favourite place to stay.

Business_and_leisure Family_with_children

10/10

Exceptional

25 Jun 2024

Mark

Pound for £ , this has got to be one of the best hotels I’ve stayed in. The room was voluminous The hotel has a large swimming pool. £41 a nigh including breakfast!

10/10

Exceptional

09 Jun 2024

Aye Aye

Marvelous!

Beautiful inside out. Wonderful upgraded, excellent cleanliness. Amazed by welcome and complimentary gifts. Enjoying the Western and Thai breakfast. Friendly staff and prompt response.

Friends_and_family Friends

10/10

Exceptional

05 Jun 2024

Helen

Booked Empress for my stay in chiang Mai, property was closed, was accommodated at Empress Premier, and my room type upgraded
Check in was efficient, then handed a welcome package consisting of evian (1.5 ltr) fruit juice, nuts, cookies and chocolate. The team were friendly, the manager at the front desk remembers guest names and greets you by name. Breakfast buffet was good, with good coffee!!! Only down side is a bit of a walk to the main town area but plenty of tuks available, on the positive makes it a good quiet location for peaceful nights. Night Market 10 mins way by foot

.

Leisure Self

10/10

Exceptional

09 May 2024

Jacqueline

Excellent! Highly recommended.

10/10

Exceptional

21 Apr 2024

Julius

I had some issues related to my being sloppy, but Paul and the staff made it all good in a very timely manner! Thanks for the great stay.

Business_and_leisure Self

10/10

Exceptional

17 Apr 2024

Elayne

The service was EXCELLENT! The staff is very friendly and cozy. The only thing I didn’t like was that there were ants in our room. But I’m guessing that’s because we ate there. Me and my husband loved it and would definitely recommend to our friends.

10/10

Exceptional

14 Apr 2024

Michael

Review

Nice hotel. Very polite service and good pirce

Self

10/10

Exceptional

31 Mar 2024

Jacqueline

Highly recommended. Excellent services and amazing place to stay with family and friends. Peaceful and friendly atmosphere.

Business_and_leisure Family_with_children

10/10

Exceptional

16 Mar 2024

an pang

Stayed at the Empress Hotel every time I come to Chiang Mai

10/10

Exceptional

11 Mar 2024

Douglas

Meet most of our expectations and the VIP upgrad were excellent

10/10

Exceptional

08 Mar 2024

Javier

The cleanliness is tops! The amenities were superior! It was a very enjoyable stay. I would highly recommend this hotel.

Leisure Friends

10/10

Exceptional

07 Mar 2024

GERALD

It is a little isolated in that there are not a lot of restaurants in the immediate area.

10/10

Exceptional

07 Mar 2024

Julie Ann

Very nice and clean. Rooms were spacious. A nice welcome package when you register. Great breakfast buffet. Clean pool.

Leisure Partner

8/10

Excellent

13 Feb 2024

Randall

Hotel was very nice and the upgrade we received was great. The only knock or issues I had was the Air Conditioner did not do well at night and the shampoo and soap was tiny little bottles. Not enough to wash one person much less two

Leisure Partner