Ambassadors Residence Boutique Hotel Chania

Greece , Crete
CHANIA, Afentoulief 13 Akti Tompazi 28
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75 reviews shown

10/10

Exceptional

01 Nov 2025

David

Lovely room with sea view.
Clean and good quality products
Great location
Helpful and Friendly staff.

Friends_and_family Family

10/10

Exceptional

27 Oct 2025

Christopher

This place is amazing to stay at. The views are priceless, the location to everything is convenient, the staff goes above & beyond to make sure you have everything you need and your stay is exceptional. The breakfast they have is great with plenty of options. I'd recommend this place over and over again.

Leisure Family

10/10

Exceptional

12 Oct 2025

Curtis

Didn’t start till 8:30 so never tried it

Leisure Partner

8/10

Excellent

08 Oct 2025

david

staff did not communicate the difficulties re hotel access due to it being located in a restricted area that doesn't allow car or taxi access. also staff were unhelpful in regards any suggestions for car parking options

Leisure Partner

10/10

Exceptional

16 Sep 2025

Srikant

Great stay, friendly staff, amazing view, super comfortable beds. We loved our stay

10/10

Exceptional

05 Sep 2025

daniellemcarthur

Gorgeous property in the perfect location to enjoy views of the water, amazing restaurants (including the fantastic restaurant below with the friendliest staff). We stayed in the Fabric room facing the harbour and it was gorgeous! The staff at the front desk were so helpful in their recommendations for parking and activities in the area.

Leisure Partner

10/10

Exceptional

09 Aug 2025

Paul John

Lovely property in a great location. Staff are very helpful. Facilities are great.

The hotel is in a pedestrian area with limited vehicle access.

Chania is lovely and very walkable. Lots of dining options.

Leisure Partner

10/10

Exceptional

06 Aug 2025

Diptarup

Very well positioned, right on the Chania harbour. Checking was hassle free. The reception staffs are very polite and helpful. The breakfast was well served downstairs restaurant where we enjoyed the harbour view. The breakfast restaurant was one of the best we had in Chania. Will come again. Highly recommended.

10/10

Exceptional

19 Jun 2025

Diana

Great location, riom was very clean and comfortable. The staff were wonderful!

Friends_and_family Family

10/10

Exceptional

24 May 2025

Mina

This is a beautiful, small boutique hotel. Very gracious staff and the rooms were immaculate and modern. Delicious breakfast. We had a stunning view of the port from our balcony. Highly recommend if you visit Chania!

Leisure Friends

10/10

Exceptional

19 Oct 2024

Mike

Location, staff and facilities are top notch. Hotel itself is not reachable by car, no parking available on site, so difficult to deal with luggage etc.

Would recommend but caution on accessibility

Leisure Family

10/10

Exceptional

29 Sep 2024

Erika

Ceramic room - top floor suite was worth the price. The view, size of room, available outdoor space were all top notch! Perfect location!

Leisure Partner

10/10

Exceptional

30 Aug 2024

Athanasios

Friendly & helpful staff

Leisure Partner

8/10

Excellent

28 Aug 2024

Angelo

The property is very nice and refurbished well and positioned well in the old town regarding shopping, restaurants and sightseeing
The only thing we didn't like was the breakfast option available which was preparing by a nearby restaurant.

Leisure Partner

10/10

Exceptional

28 Jul 2024

Alexandros

The room was very big with lots of light and great temperature. The staff were always helpful. The only thing that wasn’t the best (although good enough) was the breakfast at the restaurant downstairs that was very limited.
Thank you for the great stay.

Leisure Partner

10/10

Exceptional

19 Jun 2024

Miriam

We really enjoyed our stay, The location is excellent. The hotel style matched the area. There are tons of nice restaurantes near by. Because the location, our taxi was not able to drop us by the entrance. We needed to walk a little bit but was not terrible. However, when leaving, the taxi was able to pick up us at the entrance because it was early in the morning and at that time there is no much traffic. Overall, we really like the hotel and the area.

Leisure Friends

8/10

Excellent

21 Apr 2024

Vijay H

The property is beautiful, with spacious clean rooms. The staff is nice. We had an urban facing room just a few steps above ground level, and the noise level at night made it very difficult to sleep. Lot of people hanging out until 2–3 AM right outside our room. The location of the hotel is great in old town so it’s a trade off.

Our flight arrived late at night and the middle of the night check-in turned into an adventure. We had to carry large suitcases down 50 steps to reach the hotel and then carry them up to reach the hotel elevator. Best to have the hotel arrange for airport pickup with a driver that knows the area. Our taxi driver had no clue how to get to the port level so he dropped us off 2 blocks away and 50 steps above the hotel property.

Leisure Partner

10/10

Exceptional

08 Aug 2023

Vera

Great location and service . Loved the rooms.

Leisure Family

10/10

Exceptional

18 Jun 2023

Michael

My wife and I had an amazing 3 night stay at The Ambassador’s Residence Hotel. The suite has amazing harbor views, the hotel is on the waterfront in the Old Town so walking distance to a huge array of restaurants and stores. Maria and the hotel staff were extremely welcoming and knowledgeable, setting up restaurant, car, and walking tour bookings and making our whole stay tremendously enjoyable. A really great hotel and experience. Well done!

Leisure Partner

10/10

Exceptional

03 Dec 2022

Misti

Stunning and charming hotel!

What a gem! Staff was very sweet and helpful and my room....I took a video and sent it to my friends back in the US. I truly enjoyed this hotel in every way. The complimentary breakfast was TOP NOTCH. I've never had a breakfast so wonderful! My room (Fabric) was absolutely adorable with an amazing view of the water. I slept with my window open all night and enjoyed the sound of the water. 100% book a stay here. As an American used to "chain" hotels, I cannot say enough about this hotel! I will be back and I will bring friends!

Self

6/10

Pleasant

27 Nov 2022

Elizabeth

The property itself was beautiful. The people who work at the hotel were very helpful. The major issue I had is that the closest parking was a 1/2 mile away. We were not even able to drop our luggage off at the door or close to the hotel. In addition to this the reception area was on the second floor and the stairs were narrow and hard to navigate.

Leisure Partner

10/10

Exceptional

10 Sep 2022

Candisse

Gorgeous hotel . 5 star service.

10/10

Exceptional

24 Jul 2022

Jalen

Great stay all around and super friendly staff! They gave us a room for an extra day at no cost because our return flight was delayed until late evening - super nice!

Leisure Partner

10/10

Exceptional

22 Jul 2022

Maria

Loved everything about our stay. The location was wonderful- near all the sites and right outside the city walls. The decor was lovely and the breakfast incredible- down by the water. Will stay again.

Leisure Family

10/10

Exceptional

06 Jun 2022

PAUL

A fabulous hotel, in a prime position on the old harbour

Partner

10/10

Exceptional

06 Jun 2022

Teresa

Hotel is in a refurbished ambassador’s home, beautiful decor & view. Staff very helpful. Location excellent to see Chania.

Leisure Partner

10/10

Exceptional

04 Nov 2021

Juan

Just what I wanted

Leisure Partner

10/10

Exceptional

30 Jul 2021

Verified traveler

Fantastic property. Newly renovated. Staff was extremely friendly and helpful. Paid for a harbor view and got upgraded to a suite with a sun sitting area of windows with a majestic view of the harbor. Even though the city is lively to late hours, the windows and shades provide a very quiet rest.

They also have a great arrangement with Pallas restaurant. I paid for breakfast included but all meals are nicely done. Be sure to ask for help with other restaurant reservations - everyone is eager for you to enjoy the best (and let them fight the mean gatekeepers that will always tell you the place is too busy until 1030). Spend more time here - Chania is much much nicer than Heraklion.

My one funny issue is that the fancy hardwood platform that the bed is on sticks way out and I massacred my feet and ankles smashing into it multiple times a watch out!!

Business_and_leisure Self

10/10

Exceptional

09 Jun 2021

Verified traveler

Amazing butique hotel. Presidential suite where we where had amazing view. Good service and their co.operation with Pallas restaurant makes a perfect duetto

Leisure Family_with_children

10/10

Exceptional

06 Sep 2020

Claudia

We loved our stay! Staff so friendly and helpful. We were given a free upgrade and had a balcony overlooking the harbour. We enjoyed sitting there to watch the amazing sunsets. Room so comfortable and clean. The Cretan breakfast was delicious, portions are huge. I would definitely come back and stay. The location is fabulous and its not noisy like further along the harbour. Loved our 5 nights here!

Friends_and_family Friends

10/10

Exceptional

21 Mar 2020

Verified traveler

Unique, great location, great staff. The view from my room was perfect. The staff was responsive to my every need.

Business_and_leisure Self

10/10

Exceptional

08 Nov 2019

BaljeetK

Best hotel ive stayed at in europe!unreal property and ammenities

Leisure Partner

10/10

Exceptional

12 Sep 2019

Amanda

Amazing hotel, definitely stay here in Chania!!!

This was the first stop on our honeymoon and absolutely amazing! I cannot say enough great things about the hotel altogether which includes the room, staff, location and breakfast! We were in love with our room which was a junior suite with a sea view...so much so that we actually chose to lounge around in the alcove that overlooks the lighthouse (and we never normally spend time in our hotel rooms whilst on vacation). I didn’t see any of the other rooms but I would highly recommend the one we stayed in due to the expansive windows which were incredible. We loved the proximity to all of the amazing restaurants and bars, and there was a great beach less than a ten minute cab ride from the hotel which the staff helped arrange, in addition to our rental car which we used to get from Chania to Agios Nikolaous. Thank you to Ambassadors Residence for setting a great standard for the rest of our honeymoon!

Partner

10/10

Exceptional

11 Sep 2019

Allan

Every aspect of this hotel exceeded my expectations. I never wanted to leave.

Friends_and_family Partner

2/10

Poor

29 Aug 2019

182414

We had a rental car and we made every attempt to get to the hotel but all the streets around the hotel were blocked. We were informed in a very curt manner that we need ignore the barricades and go around them so WE can unload our bags. We would then have to go find public parking somewhere in the city and walk back. We decided not to stay. I highly do not recommend for travelers with vehicles.

Leisure

10/10

Exceptional

02 Aug 2019

Verified traveler

Beautiful room, unique hotel on edge of Old Harbour. Great location. Spotless room. Great breakfast at cafe nearby.

The only complaint is that a couple of staff were very dour and almost unwelcoming. One young lad was friendly and warm.

Leisure

10/10

Exceptional

08 Jul 2019

Lisa

Location is both a bit difficult to get to, as well as lovely and worth the hike. The bed was very comfortable and had a spacious bathroom.

Leisure Family

10/10

Exceptional

02 Jul 2019

Verified traveler

Excellent location right on the harbour with beautiful views from our room out onto the yachts in the harbour. Our room was stylishly decorated and spotlessly clean. The staff were helpful in organising a tour to see Samaria gorge.

Leisure Partner

10/10

Exceptional

15 May 2019

Alexander

A perfect choice!

An amazing hotel with amazingly friendly and professional hosts. I can really recommend this place to stay. We have received an upgrade to a suite which my friends and I enjoyed a lot. For sure I will come back! Thank you for your great hospitality!

Friends

6/10

Pleasant

06 May 2019

Verified traveler

The worst staff I have ever met

I stayed 4 days there for my trip.
The hotel was not bad, but one of the hotel staff is the worst I have ever met.
We arrived there at 11pm. We asked how to part before arrival, and thet told to stop the square near the hotel to drop the luggauage and callthe hotel to pick the lugguage up. The parking area was far from the hotel.

We parked at the free parking area and went to the hotel directely. The hotel has some steps so I said the staff to help the lugguage move. But the staff golden haired said she caould not help us. Then she just came down the stairs and help 1 lugguage to move to the lift. We had 3 luggauges.

She was very unkind while all of my stays. The other staffs were good, but just 1 staff was the worst.
The hotel has no parking lot so it was inconvient but I will not go there again because of the staff!!!

Family

10/10

Exceptional

23 Apr 2019

Scott

Amazing value!

Great value - overlooking the old Venetian harbor. Great food nearby, friendly helpful staff at a great price.

Family

10/10

Exceptional

05 Apr 2019

Peter

Lovely rooms and superior service

Terrific all around

Family

10/10

Exceptional

16 Feb 2019

Verified traveler

Best hotel in town. Everything was perfect. Amazing location.

Leisure Family

8/10

Excellent

27 Dec 2018

Small hotel overlooking the old port
Could be noisy in the busy summer season due to its location above a taverna

8/10

Excellent

21 Oct 2018

Nilay

It was a very nice hotel right in the heart of the harbor. Free breakfast at a restaurant down the street (amazing). A bit expensive but perfect for our honeymoon.

Partner

10/10

Exceptional

15 Oct 2018

MaryFaith

Cool and memorable with fantastic location. Our experience at this hotel enriched our entire trip. From the front door you will know that you are somewhere special. The imagination and care of the decor is just a part of how wonderfully this old building has been transformed. We started our stay in the Cement room and then we were moved to the Mosaic because it's a little bigger and has a balcony and the staff was treating us like royalty! The owner took us around to the rooms that were available so that we could see how each room is different in it's decor. The accommodation of space in the bathroom and rooms is excellent. The towels are big and soft. There is coffee in the room. Breakfast is served in the nearby restaurant and it is delicious and more than ample. (We were told that we might have noise because the bands and dining areas were below our balcony but it didn't bother us because it ended early.) The windows open to great views in the Mosaic room. Exceptional in every way.

10/10

Exceptional

30 Sep 2018

karen

wonderful hotel, beautiful rooms
exceptional client services, the staff was accomodating & welcoming.

10/10

Exceptional

09 Sep 2018

Verified traveler

The staff were extremely helpful and attentive to all our needs. The hotel was very clean and in an excellent location to walk around Chania,

10/10

Exceptional

01 Sep 2018

Andrea

Excellent location. Beautiful hotel. Amazing breakfast. The hotel staff were so friendly and welcoming. The best hotel to stay in Chania!

10/10

Exceptional

02 Jul 2018

Miri

Wonderful gem of a hotel near the harbour

I don't often write reviews, but this hotel is a real gem. The location is right in the middle of the old harbour and walking distance to all the wonderful restaurants with our top 3 being Salis, Kariatis and Pallas. The staff were friendly and accommodating. The room was clean and the bed very comfortable. Chania is a quaint seaside town, full of good food, welcoming locals and sunshine. We had a wonderful stay at the Ambassador hotel and Chania and we look forward to coming back in the near future.

Miri x

8/10

Excellent

24 Jun 2018

H.Judy

Wonderful in every way!

The hotel was perfect in every way. Don’t even look at any others. This is best hotel in Chania! Staff totally helpful, rooms beautiful, location great. Breakfast daily was so nice overloooking the water and they even arranged for us to use another hotel pool when we wanted to swim.

Family

10/10

Exceptional

04 May 2018

Anne

Modern interpretation of a grand residence

Room was very spacious and a modern interpretation of a grand old waterfront building. Location is great, with most rooms facing the harbour. A very substantial breakfast is served at the Pallas restaurant, a few buildings down along the harbour.

Family

10/10

Exceptional

11 Mar 2018

Verified traveler

AMAZING HARBOUR VIEWS

AMAZING VIEW TO HARBOUR, BREAKFAST IN ROOM. THE ROOM IS NICE AND COMFORTABLE ALTHOUGH PRICE IS RATHER HIGH. THE VIEWS AND COACH OVER THE HARBOUR IS REWARDING IN QUITE PERIODS. THE RESTAURANT BELOW HAS LIVE MUSIC TILL LATE AND COULD BE MUCH NOISY IF YOU HAVE WINDOWS OPEN

Partner

8/10

Excellent

25 Nov 2017

andonia

boutique hotel

need some maintenance special the bathrooms.......

10/10

Exceptional

30 Oct 2017

harris

Great plce

Great place.

Family

8/10

Excellent

16 Sep 2017

Mohammed

Highly recommend this hotel

The location is good, friendly staff, and great breakfast.

4/10

Poor

04 Sep 2017

marc

Nowhere close to 5 stars

Bad experience don't get the porcelain suite. It faces into an alleyway and you can hear the garbage truck picking up garbage in the morning and anyone looking to come in or out of the hotel.
We booked three of the hotels rooms and no one was pleased, we left the hotel early and didn't even argue when they asked us to pay for the extra nights. Let them have the money, maybe they can improve their hotel for others, probably not though.
Final note, the breakfast comes from a restaurant down the street, if you are staying at the Ambassador be sure to order your breakfast 30 to 40 minutes before you want your coffee.

10/10

Exceptional

20 Jul 2017

Hasan

great experience !

Very friendly staff. Good attention to detail. Good location in old town Chania

8/10

Excellent

05 Jul 2017

J.D.

9 Rooms

Each room has a theme and mine was amazing! The staff was friendly and I'd go back in a heartbeat!!

10/10

Exceptional

05 Jun 2017

Verified traveler

Lovely hotel. Clean, spacious, great location, great staff.

8/10

Excellent

16 May 2017

Christine

Excellent stay. Would come here again

Excellent service at this amazing boutique hotel. The hotel building is historic, but the renovations are fantastic with a modern twist. The room is a great size with the most comfortable bed and sheets, absolute bliss after a long day of travel. Free breakfast is held at a nearby restaurant. Make sure to order the cretian style breakfast, it was delicious and quite generous in serving. The staff member that met us on our arrival helped us from parking our car to recommendations of restaurants and Freddo expressos. We had to leave quite early on the day of our check out and he organised a breakfast pack to go. The only bittersweet downside of the hotel is because it is located on the old Venetian harbour, the noise level at night time is loud and goes on til after 1am. Other than that I would definetly recommend this place to stay.

Partner

10/10

Exceptional

08 Nov 2016

Kia

Convenient and well decorated room.

So many good points, so I'll tell only about downward issues not necessarily as a complaint but just as information for other passengers and hotel management.
Water pressure in the bathroom is rather low.
It is a bit difficult for carrying suitcases due to its location in downtown close to harbor. May be having a small electric driven special vehicle for carrying suitcases operated by hotel under permission of municipality would be one solution.

Partner

10/10

Exceptional

22 Oct 2016

Mia

Wonderful!

Amazing!

Partner

10/10

Exceptional

21 Sep 2016

Rami and Anat

beautiful boutique in the best location in the por

Our stay in the hotel was very comfortable and pleadant.
The room., the atmodphere and the view from the terrase - all contributed to the quality of our vacation in Chania

Partner

10/10

Exceptional

18 Jul 2016

anna

Wonderful hotel at the old harbor ( polio limani)

Parking is the only issue, but staff is very friendly ( Eva is the very best), and helpful.

10/10

Exceptional

18 Jun 2016

John

Best view of Chania

Great boutique hotel. We hado the ceramic room and I can't imagine a better view of Chania. The balcony exquisite and staff helpful

Partner

10/10

Exceptional

24 Aug 2015

Verified traveler

Nice View

In the centre Old Port Chania with many restaurant options. My room had a very nice view, staff was super friendly and helpful.

Partner

10/10

Exceptional

10 Aug 2015

Ken and Ruth

Great location right in the heart of the old town.

Great location right in the heart of town with restaurants, bars and shopping at your door. A little tricky to get to by car so park close by and walk to the hotel for directions where you can then unload luggage and park the car in the nearby carpark.

10/10

Exceptional

28 Jun 2015

Verified traveler

Great Old Town Location

This place is lovely, a small boutique hotel on the water's edge in old port Chania, the staff are all great and very helpful, a continental breakfast is very nicely done and served in a bar/restaurant next door viewing the harbour

Partner

10/10

Exceptional

28 Apr 2015

Verified traveler

Excellent stay in an excellent location

Excellent service, unique rooms and great location for exploring Chania town!

Family

10/10

Exceptional

28 Apr 2015

Peter

Great Location

Great location for walking and seeing main sights.

Family

10/10

Exceptional

24 Mar 2015

Verified traveler

Attractive historic building with large rooms

Stayed for three nights in March. Hotel was undergoing significant renovation work, but the staff kindly moved our room so that we were not disturbed. Location is fantastic and rooms splendidly appointed. Staff were exceptionally pleasant and helpful.

10/10

Exceptional

01 Feb 2015

Zoë

On the harbour

This is a newly restored building with a modern minimalist interior. It is evident that guests' needs have been considered in setting up the business and staff are trained to look after guests. Our room was large and had a sitting area overlooking the old harbour.

Partner

4/10

Poor

29 Dec 2014

Roman

Overrated

No parking. Guests with cars have to struggle through narrow streets and lack of public parking. Parking tickets are guaranteed. Noise, smoke (cigarette) and smell (kitchen) polution caused by a live music restaurant on the 1st floor- street level. Noisy music goes until midnight and later and cigarette smoke gets into the guest rooms right above the restaurant. Kitchen smell is also a problem.

Family

10/10

Exceptional

17 Oct 2014

Deirdre

Idyllic experience.

Absolutely beautiful new botique hotel right on the harbour. The building has been tastefully restored, with different themes in each room. We stayed in 'paper' which is beautiful, with old stone walls tastefully blended with new sleek plastering, and very spacious. The hotel website has great pic's of all the rooms. Reduced mobility access in place as well. In room facilities are good- coffee maker, robe, slippers, good quality toiletries etc. The hotel doesn't have its own restaurant or bar, but given the location this isn't really an issue, however if this is a must have for you then rethink. They have an arrangement with a restaurant nearby for breakfast which was really good, unfortunately I dont remember the name because it really is worth a visit of itself.
Lastly, the staff/ owner could not have done more to make our experience of Chania better. Their recommendations were excellent, and they really made you feel like their 'guest' which lost in some of the larger hotels.

Partner