Name: Elia Palatino
Address: Zampeliou, 34, Chania, 73100, GR

10/10

Exceptional

20 Jul 2026

Dorothy

Very beautiful hotel right at the heart of Crete old town. The hotel is at the centre of a shopping street and wonderful restaurants, the back side is the beautiful Old Harbor's breakwater and lighthouse. The staff were warm and friendly and very helpful. Highly recommended and would still choose to stay here on my next visit to Chania.

10/10

Exceptional

12 Jul 2026

Tiffany

The rooms were clean, the staff was helpful, and breakfast was amazing! The bathroom was a little small but the shower was large.

Friends

10/10

Exceptional

07 Jul 2026

Dimosthenis

The hotel itself is breathtaking, the staff is great and very friendly.

Partner

10/10

Exceptional

01 Jul 2026

Julia

Great hotel, great location on the water. The room was clean, quiet and very comfortable. I would highly recommend staying here!

10/10

Exceptional

27 Jun 2026

William

Great help checking in and getting our luggage upstairs.

Partner

4/10

Poor

23 May 2026

KItsa A

This hotel is situated directly on the port-the epicenter of everything happening in Chania.
In hindsight, we probably should have expected a lively and very loud atmosphere.
This is no fault of the hotel; people are on holiday and naturally want to enjoy themselves.
We visited in May, which is considered a shoulder season month, yet the noise from others in the harbor and surrounding nightlife did not settle down till after 2:00 a.m. The port also comes alive very early in the morning, with activities, unfortunately we were additionally awakened around 7:00 a.m. by city workers performing repairs nearby.
Again, this was not the hotel’s fault, but it is important for future guests to understand that if a quiet, restful night’s sleep is your priority, this may not be the ideal location.
For travelers wanting to be in the epicenter of Chania’s energy, restaurants, nightlife, and harbor atmosphere, this hotel delivers exactly that.
The hotel’s staff did attempt to accommodate us by offering another room at a nearby property they own. Unfortunately, it was not to our liking, so we ultimately decided to leave. We requested a refund through Expedia, but were caught in the familiar back-and-forth between the booking platform and the hotel, with each directing responsibility to the other. In the end, we did not receive a refund — lesson learned on our part regarding third-party bookings.

Partner

10/10

Exceptional

19 May 2026

james

Great experience! Room cleaned everyday, breakfast was excellent! Bed and pillows were comfy. Great location! If you have a car you will need to find parking on a side street and walk to hotel as it is all pedestrian streets here

10/10

Exceptional

28 Apr 2026

Hans

Stunning place to stay at

10/10

Exceptional

08 Apr 2026

Simon

Lovely room overlooking the old Harbour - great staff, air con (although not needed), jackuzzi bath

Partner

10/10

Exceptional

20 Feb 2026

Karen H

Very special place to stay! We stayed in the Marquise room and felt like royalty. The staff was amazing and went above and beyond regarding all aspects of our stay including shuttle service to and from the airport, customized day tour, and the amazing breakfast in their restaurant.

10/10

Exceptional

13 Jan 2026

David

This property was perfectly located in old Chenia town, close to the harbor. The staff were very friendly. Elizabeth with the breakfast buffet, was especially warm and helpful with travel tips and suggestions. Thank you so much! As you made our stay very comfortable!!

Leisure Family

10/10

Exceptional

04 Dec 2025

Peter

Great location and a very nice room. Would definitely book with them again.

Business_and_leisure Self

10/10

Exceptional

19 Nov 2025

Marjory

Fantastic staff, lovely suite with beautiful sea views and a fabulous whirlpool bath. Couldn’t have asked for anything better! Hope to come again!

10/10

Exceptional

03 Nov 2025

Debra

Staff were helpful. Breakfast was fantastic. Great place to stay.

10/10

Exceptional

23 Oct 2025

Alicia

Amazing Location & Great Value

We really enjoyed our stay in the suite at Elia Palatino. Reception is in a sister hotel a couple doors down and it is staffed 24 hours which was great. We were able to safely store our luggage until our room was ready, and we could pop in at any point to ask questions or get help with anything. The room itself was nicely appointed and the balcony views of the harbor were beautiful. My only complaint is that we went to use the wine glasses and discovered they were dirty and unwashed. We ended up using the water glasses instead.

Partner

10/10

Exceptional

13 Oct 2025

Michele

Absolutely beautiful hotel in the most ideal location for a first time traveler like myself. All of the staff were very nice and helpful throughout my stay! I had a one bedroom king suite (3rd floor, so yes there are some stairs!) with a private balcony overlooking the harbor. Absolutely stunning views! The town itself is very walkable and the Elia sits from and center directly on the Chania Harbor! If you were looking at this hotel, don’t second-guess it and just book it you won’t regret it!

Leisure Self

8/10

Excellent

11 Oct 2025

Linda

The location was perfect for the view of the harbour. Nice and central too.

10/10

Exceptional

11 Oct 2025

Amanda

Our stay in Chania was the most memorable part of our two week trip to Greece and this hotel was part of that amazing experience! We had a clean, beautiful room with a port view in front and were able to step right into the alleys and excitement when we walked out the back. Breakfast was amazing and just a few short steps down a pretty alley from this hotel. Staff was all helpful and friendly. I would 100% recommend staying here! ♥️

Leisure Partner

6/10

Pleasant

07 Oct 2025

Elizabeth

Stayed at this hotel in late September on our return from a stay on the south coast. Great location overlooking the Venetian harbour in the old town. We booked a deluxe room with balcony and sea view, I feel we had one the smaller versions of this room grade (called Lord) after inspecting the photos on the hotel website.
The room was a little jaded but the bed was large & comfortable, clearly the room has a high occupation rate and it shows. Given that it promotes itself as a 'boutique' hotel we found very few 'boutique' features - maybe the bathrobes help to qualify its 'boutique' status?
Sadly 'boutique' is a very over-used and miss-used word these days, perhaps 'shabby chic' would be a more fitting description. The room had a small coffee machine but only 2 coffee pods and no milk or coffee whitener. The young man who checked us in provided a small jug of fresh milk and was apologetic about the amount of coffee pods supplied adding that it was company policy not to offer more than 2 and added that the hospitality tray would not be refreshed during our 2 day stay - not very 'boutique'! The bathroom desperately needs a refurbishment. Black grouting in the shower base suggests a poor cleaning regime along with mould in the toothbrush beaker, yuk! Towel rail fell apart when I put the towels on it!, is this 'boutique'?
Reception desk was manned by staff whose attitudes ranged from not bothered to helpful.

Leisure Partner

2/10

Poor

21 Sep 2025

Nazif

Hotel didn't fulfil our request for the arrangements of the beds even though we asked for well in advance. And they didn't communicate about this. They also didnt do anything to compensate this. The hotel personel was kind and helpful. But the hotel management was just ignorant.

Friends_and_family Friends

10/10

Exceptional

14 Sep 2025

Julia

Lovely room with the most incredible views from the balcony. Considering how loud and busy the harbour is the sound proofing muffled it well, but I’d still recommend ear plugs for sleeping.
Breakfast is a short walk away and has a nice buffet with absolutely lovely staff. The front desk is a few doors up at the sister hotel, and again the staff are very helpful and welcoming.
Housekeeping was superb, do remember to pop a sign on the door so they know you’re ready for the room to be serviced.
Be warned that the stairs are wooden and lots of them given the age and nature of the building!
So many amazing places to eat so very close by, and a little supermarket just round the corner.
There’s noise in the morning when all the delivery vans arrive for the waterfront businesses, but not too early- you’ll be up anyway looking at the sun on the gorgeous harbour from the balcony!

Leisure Partner

10/10

Exceptional

06 Sep 2025

Darryl

The view was amazing and we had a large balcony. It was in the heart of old town and we had easy access to everything. Only thing negative was the wi-fi was slow but with the amazing view we did not mind. Breakfast was good. We would stay there again.

Leisure Partner

8/10

Excellent

02 Aug 2025

Katerina

The location is just perfect and our room was so pretty! Lots of great places to eat and drink just outside our door.

Leisure Family

10/10

Exceptional

27 Jul 2025

John

Property was clean and accessible to old town Chania. It is a great location and the view of the harbor was wonderful. We were in the \"Duke\" room which was more spacious than the \"Lord\" room my son rented. There is no elevator at the property, You must climb stairs and if you rent a car there is no parking associated with the property. Street parking is crowded and limited

Leisure Family

10/10

Exceptional

12 Jul 2025

Mehmet Rifat

Fantastic views, grät location. Very upscale

Leisure Family

10/10

Exceptional

06 Jul 2025

JANE

Huge wonderful room with magnificent view

Leisure Family

10/10

Exceptional

03 Jul 2025

Thomas

Great choice for old town Chania Harbor stay.

Great place to stay on the old town harbor front. Everything was great, and even though we arrived late, they came back to check us in. Hot showers, comfy bed, and a balcony to watch the people on the harbor. We would certainly recommend to anyone looking for a great place to stay. There is no parking close, but a garage and street parking is a few blocks away.

Friends_and_family Family

10/10

Exceptional

15 Jun 2025

John

Beautiful place and overlooking olde town harbor and restaurants. The room was the size of three rooms and had a large jacuzzi. The balcony was great to sit and people watch and watch the sunset. We will definitely stay here the next time we visit Chania!

Partner

10/10

Exceptional

21 Apr 2025

Raquel

Good hotel with awesome view.

Excellent stay with a wonderful view of the harbor. The breakfast is typical American & Mediterranean type. The terrace is good but the best view is from the balcony. Please be aware that there is no parking at the hotel and you must walk in from where the taxi drops you off… 100 yards.

Partner

10/10

Exceptional

13 Apr 2025

Kevin

This was the best hotel we stayed in Greece. Highly recommend it. It is a great location, plus you have a balcony and a great view of the harbor. We will come back here.

Leisure Partner

10/10

Exceptional

05 Apr 2025

Jennifer

We had a wonderful stay. The room was incredible! We did splash out for the sea view jacuzzi tub suite, and very glad we did so. Such a convenient location for good shopping, great restaurants, and seeing the older side of Chania. Really enjoyed the options at breakfast and learning all the local pastries and tears. Would absolutely stay again.

Leisure Partner

10/10

Exceptional

07 Mar 2025

Tyler

The room was great.

Leisure Partner

10/10

Exceptional

07 Mar 2025

Maria

Staff was very friendly, knowledgeable and hospitable. Room was beautiful and very clean, stocked with all sorts of amenities. Breakfast buffet was in a beautiful location with vaulted ceilings and consisted of anything you may want for your meal. We definitely will stay with them again.

Leisure Family

10/10

Exceptional

23 Feb 2025

Rob

You couldn’t ask for a nicer room with a balcony overlooking the Venetian Harbor. The staff was very helpful and went out of their way to help us get taxis and a rental car. The breakfast buffet had a lot of options and was a nice way to start everyday.

Leisure Family

10/10

Exceptional

05 Jan 2025

Sarah

The most beautiful view of the harbor, beautiful rooms and excellent breakfast

Business_and_leisure Family

10/10

Exceptional

16 Oct 2024

Larry

Definitely get the rooms with a balcony view of the harbour. It was lovely to sit there and take in the scene. Comfortable bed, good working AC and clean room. Also walkable to everything you want to see in town.

Leisure Self

10/10

Exceptional

19 Sep 2024

Jeanna

Good place

10/10

Exceptional

19 Sep 2024

Jorge

Great location and walkable

Leisure Partner

10/10

Exceptional

14 Sep 2024

Victoria

Perfect hotel in the perfect location. Located in the heart of the old town with beautiful views of the harbor. We had no issues with noise at all despite the lively town. We appreciated the concierge’s help setting up transportation for us. They were kind and helpful.

Leisure Partner

8/10

Excellent

07 Jul 2024

Harneet

Amazing stay!
Parking arrangements would be helpful.
Walking distance to everything, food was delicious including free breakfast.

Leisure Partner

10/10

Exceptional

03 Jul 2024

Donna

The only Negative I have is those stairs Lord have mercy. They will make a man or a woman out of you. Other than that, this was one of the best hotels I stayed at. The staff was excellent. The location is perfect. Just make sure they have your taxi driver scheduled for any transfers because there was a hiccup coming into town my taxi driver I don’t know what happened to him, but regardless, I was still able to enjoy my stay

Leisure Self

10/10

Exceptional

11 Jun 2024

Robert

The only place to stay in Chania, Crete.

Totally perfect except there was no kettle, we don’t like coffee. Breakfast was great, staff were great and the view exceptional.

Partner

10/10

Exceptional

08 Jun 2024

Daphne

Thank you, Elia Palatino! Beautiful property, view and staff! We throughly enjoyed our stay!

Leisure Family

10/10

Exceptional

04 Jun 2024

Dee Ann

Amazing views on Chania harbor and great access to restaurants and shopping. Amazing breakfast offered and great hospitality.

Leisure Partner

10/10

Exceptional

21 May 2024

martin

Gr8 Place. Stat here!

10/10

Exceptional

05 May 2024

lynn m

Delightful breakfast, great location. Pillows and bed very comfy. Staff friendly and helpful.

Leisure

10/10

Exceptional

16 Apr 2024

Douglas

I really loved the location on the old port and it’s proximity to all the restaurants and shopping. We will stay here again and again and again.

Business_and_leisure Partner

10/10

Exceptional

15 Aug 2023

joanna

Everything was lovely

Leisure Partner

8/10

Excellent

08 Aug 2023

Maria

The bedroom was large and felt very comfortable with high ceilings, although we didnt have views of the water we had views of the cobble stone street which was pretty also. The windows are sensored so when you open them the air-conditioning turns off. I wouldnt recommend staying here if you plan on hiring a car as parking would be difficult or if you found it hard to walk as there is no lift access and getting bags up and down the stairs is difficult especially if you opt for the higher level. Staff were accommodating and friendly, one of them offered to assist in carrying one of our bags up the stairs.

Leisure Partner

8/10

Excellent

30 Jul 2023

Anita

Hotel smells and is old. Rooms are small and dated.

Leisure Friends