Name: Elia Fatma Boutique Hotel - Adults Only
Address: 9, Skoufon Str., 9, Chania, 73131, GR

10/10

Exceptional

24 May 2026

Zack

The room was beautiful and the breakfast was delicious.

Partner

10/10

Exceptional

17 Mar 2026

Melanie

Location is great. Loved being on the port. Minutes from shops and restaurants. Quiet location. Only issue with this hotel experience is that we had to park the rental car in a parking garage 15 minutes from the hotel. Parking was pricey and it was a ways to walk with our bags. On the days when we didn’t have our luggage it was no issue. Great breakfast.

Family

10/10

Exceptional

17 Feb 2026

Madison

This was a wonderful hotel and I can’t recommend it enough for anyone going to Crete! The room was very clean and had the cutest stone hearth for decoration. The breakfast was delicious and had many different options to choose from. The staff that worked there were all so kind and helpful! The location to the marina was also very convenient. I had a fantastic time staying at the Elia Boutique hotel and would definitely stay there again if I were to come back to Crete!

Self

6/10

Pleasant

07 Oct 2025

Brigitte

breakfast was amazing but room was dusty , dark and bathroom had black mold

Leisure Partner

6/10

Pleasant

07 Oct 2025

Brigitte

breakfast was amazing, room though was very dusty and bathroom had black mold

Leisure Partner

8/10

Excellent

29 May 2025

Michelle Dene

Cute and quaint boutique hotel. Don’t expect much, but that’s okay, you’re there for the charm, experience and location!

My particular room was perfect for 1 person, but would not be comfortable for two - which was fine since I was meeting family after Crete. If you aren’t looking for a lot of bells and whistles, this probably works.

Be prepared to roll your luggage down the street! Cars can’t enter after a certain point.

Leisure Self

10/10

Exceptional

13 May 2025

Steven

The staff was extremely helpful and went out of their way to make sure that we enjoyed our stay in Chania. Their recommendations on aight to aee and restaurants to eat at were spot on.

The hotel is beautiful and located in the heart of the old town . WEMe even got a room upgrade!

10/10

Exceptional

11 Feb 2025

dora

I loved this hotel!!!! It was so cute, staff was really nice and helpful at the front desk.

Friends_and_family Friends

10/10

Exceptional

15 Sep 2024

Achilles

An excellent location to enjoy the old city of Chania

Business_and_leisure Partner

10/10

Exceptional

24 Aug 2024

Hareeta

Elia Fatma was perfect for me. A small, beautiful, well-looked after, adults only hotel, with delightful staff, Ideally located for me and my stay.

Leisure Self

2/10

Poor

17 Aug 2024

Terrance

They charged us for 2 rooms even though they were notified that we only needed 1. Gross incompetence not paying attention to e mails sent to them. Clearly stated to them only 1 room needed and to cancel any others. They refused. I will not trust them again. Spoiled our trip to Greece for our 50 anniversary.

Leisure Partner

4/10

Poor

04 Jul 2024

Ana-Maria

Hey, wanted to give you a small feedback in regards to the cleaning stuff. I just wanted to use the 60 euro shampoo that I had with me in Crete which was left in the bathroom and just noticed they empty the bottle and added water. Really not professional at all. This plus the restaurant issues when they took my plate just because I was called at the reception, considering it was the first time when I came to have breakfast which was literally some watermelon and a coffee and also the rude talking when I went at 7am for a smoke and then two of them stood in front of me and being super impolite telling me I don t have accommodation there.

Leisure Friends

10/10

Exceptional

14 Sep 2023

sheldon

Hotel review.

Everything was great apart from the safe in my room which had to be fixed before it would work and there was no coffee machine in the room which I asked for and it was provided.

The room was clean, quiet and comfortable. The shower was great as was the breakfast.
All the staff were very helpful and kind.

Self

10/10

Exceptional

24 Aug 2023

Jose

We stayed here two nights, the hotel is centrally located to many restaurants and close to the Chania harbor. Loved it! The only complaint I have, is that the free bottle of wine had a terrible taste.

Leisure

4/10

Poor

17 Jun 2023

Oren

Lovely Hotel, horrible front desk services!

We arrived on a short trip to beautiful Chania. As we came in late at night, we were informed that the front desk is located nearby at Elia Zampeliou Hotel and it is open 24 hours daily. The hotel has a front desk as you could see in the picture but it is just for decoration. This firm has various hotels in the Old City nearby so I guess it is more economical to them having one reception desk. The hotel and the rooms are excellent in a great location, with 2 friendly ladies in charge of cleaning, and preparing great breakfast. On our last day, we approached the front desk to book a Taxi to the airport and keep our language while still touring the town, and when we got back to the reception to pick up the gear and get instructions on how to reach the driver (no cars can enter this part of the city so we need instruction how to reach the meeting point), to our great disappointment, the font desk was closed! we waited half an hour trying to call the numbers we had with no success. Eventually, we communicated with Wattsapp but didn't like the excesses of No Front Desk services, and as they gave us the entry code we took off our gear and went to find our way to the airport not to miss our flight. We will surely arrive again in Chania for a longer stay but never use this firm again! Only a hotel with Front Desk services not just collects the payment upon arrival but gives services when the customers are leaving.

Partner

10/10

Exceptional

11 May 2023

Joyce

The staff were fantastic. Antoni and Despina were extremely helpful. We changed hotels after the first night because our A/C wasn’t working. The breakfast is top notch! Location was central to everything.

Leisure Partner

10/10

Exceptional

08 May 2023

Hugh

Great to be on the old town , really helpful staff and loved room with balcony

Leisure Partner

10/10

Exceptional

13 Jan 2023

Kevin

Great place

Leisure Friends

10/10

Exceptional

07 Aug 2022

Verified traveler

Best breakfast you can get. If possible, stay here.

Partner

6/10

Pleasant

06 Jun 2022

Eran

Room internal design was weird. Bathroom and bed too close and separated by thin glass wall.

Lobi was in different building than the room.

Stuff was friendly but too busy.

10/10

Exceptional

05 Sep 2021

Dinesh

Well located property good convenience to surrounding areas only downside they manage 7 properties from one office which is badly signed and cannot find so when we got to hotel doors locked to call a phone number took us an hour to locate before booking in

Leisure Friends

10/10

Exceptional

17 Sep 2019

Verified traveler

loved it

Great location! It’s definitely worth it to stay in the old town. There are great restaurants and the hotel staff gave amazing recommendations. Staff were very friendly and helpful! They helped us arrange for a taxi from the airport and then Elena met us where the taxi dropped us off and walked us to our hotel (cars are not allowed in old town). This boutique hotel has great attention to detail. You won’t regret staying here!

Partner

10/10

Exceptional

17 Sep 2019

Michael

Most responsive staff

Great location in Old Town CHANIA. Extremely attentive and responsive staff.

Partner

4/10

Poor

19 Aug 2019

Verified traveler

The check-in hours that are listed are not correct on this site. The day before check-in we were sent an email while traveling to tell us that check-in is as follows:

\"Please bear in mind that the reception is not open all day.
The reception opening hours are from 08.00-15.00pm & from 18.00-22.00pm\"

So, of course, we arrived during the period during the mid-day that it was closed and had to wait on the street with our bags because we didn't have a chance to check email until we actually arrived on site.

Once we were able to speak to an attended she was rude to my wife as she explained that the credit card charge didn't go through over two months prior to check in date and she was just now letting us know. She said that we need to pay her in cash. When we called the credit card company they told us that the charge did go through and that it was colllected by the hotel. We provided this information to the hotel attended and yet she wanted us to pay her in cash for the stay. So we decided to tell the credit card company that we wanted to dispute the charge since the hotel was telling that it wasn't paid and stayed in another hotel down the street. Several red flags about this hotel so be careful. WARNING

Leisure Family

6/10

Pleasant

17 Jul 2019

Verified traveler

Location on the old port, but no direct access by taxi.

Leisure Friends

10/10

Exceptional

13 Jul 2019

Verified traveler

An extremely charming hotel in the old town in an amazing location by the port. The rooms have every amenity imaginable and extremely clean. The breakfast is incredible and the staff are extremely professional, pleasant and helpful. I highly recommend this hotel and will definitely return.

Leisure Family_with_children

10/10

Exceptional

16 Jun 2019

Verified traveler

Amazing location and excellent staff; they make your experience perfect

Leisure Family

6/10

Pleasant

24 May 2019

Verified traveler

Great base to explore old town

Nice small hotel in great location near harbour. Good base for short stay in old town. Helpful staff. Superior room was nicely furnished with internal balcony. However lighting in room is dim and there is very little natural light. Bathroom tiles are lovely but bathroom is dimly lit and cleanliness of mastic and grouting around tiles could be improved. Breakfast could also be improved. Fresh orange juice was nice but otherwise breakfast was basic and food was cold. There are some lovely restaurants in the old town and in main town outside. Nice shops outside old town with interesting textiles and furnishings. Snow capped mountains very pretty.

10/10

Exceptional

29 Sep 2018

Verified traveler

Quaint little hotel, great location, great staff

The staff manning the front desk were all extremely friendly and helpful, answering all of our questions as typical tourists (what can we do around here, what should we buy back etc).

10/10

Exceptional

27 Jul 2018

Aris

This is a wonderful hotel with amazing staff at the center of the Old City in Chania. Let's start with the negative though (that have nothing to do with the hotel): Google maps doesn't work well in the Old City, since for the better part of the day access to vehicles is restricted and Google does not account for these restrictions. Also, you will have to park outside the Old City so there will be some walking involved, typically under 5-7 mins; however Ontas staff is willing to help with luggage so give them a call before you get there. The room was clean, with beautiful design, and full amenities. There was a relatively small selection, compared to big hotels, of extremely high quality items for breakfast, including traditional Cretan food. Grade A for the breakfast. You walk out of the hotel entrance and you are in the heart of the Old City with a great selection of restaurants and other stores only a few steps away. Grade A+ for location. The staff was amazing, especially Mr Iordanis (Jordan). They answered all our questions, they provided solid recommendations for places to visit and eat, and they accommodated all our requests. Grade A++ for the staff. We will stay there again next time we visit Chania!!!

10/10

Exceptional

19 Jun 2018

Verified traveler

well located

amazing place and stuff
up to date room
nice place
healthy food

10/10

Exceptional

30 Nov 2017

Cindy

Wonderful Stay in Chania

I really enjoyed my stay. Every amenity has been thought of. The breakfast is delicious, the room very comfortable and the location is perfect. I would highly recommend!

10/10

Exceptional

17 Oct 2017

Geoff

Amazing (AMAZING) Hotel!

We stayed at this hotel recently and were very pleased with the location and the overall quality of the building. It’s a very charming old building that has been restored into an incredible hotel with some very modern and spectacular features. The bed was very comfy; the shower was amazing; the colors and lighting were very interesting and the room was spacious with high ceilings. Checkin was very personal and the staff took the time to show us everything right down to how to turn the shower on and lock the safe. Despite our room being interior facing (no view) I was happy The with stay and would recommend. Also, the included breakfast was an excellent start to the day. Five stars.

10/10

Exceptional

17 Aug 2017

Debra

The best boutique hotel in Crete

Amazing, excellent service at this gorgeous unique boutique hotel thoroughly recommended

Partner

10/10

Exceptional

11 Jul 2017

Susie

Clean, great service, excellent location

My husband and I stayed 3 nights here during part of our honeymoon and it was by far our favorite hotel out of the 7 cities we visited. The service is excellent, Mrs. Mariana is very professional and kind. The room itself was very high tech and CLEAN! The bed was a nice firm mattress with fluffy/firm pillows. The bathroom was spacious and again CLEAN! The laundry service is very expensive, but other than that our stay was perfect. Yummy breakfast buffet with fresh cappuccinos on request, steps from all the restaurants. If you have high expectations for the money you spend at hotels, then I definitely recommend this place!

8/10

Excellent

04 Jun 2017

Verified traveler

Beautiful

Lovely hotel, great breakfast, super clean and beautiful rooms, perfect location.

10/10

Exceptional

13 Oct 2015

sarah

fantastic groovy boutique hotel

only stayed one night but staff were hugely helpful organised a taxi from airport late check in no problem room was very comfortable
only thing missing was a view, but was in a very groovy part of old town. Easy walk to beaches

10/10

Exceptional

21 Sep 2015

Anthony

Wonderful hotel. Loved it..

This beautiful little hotel was so wonderful. The best of our stay. Well worth paying a little more for such a wonderful experience. The staff could not have been more helpful. Just a lovely place.

8/10

Excellent

11 Sep 2015

Anne Elizabeth

Beautiful hotel, uncomfortable overbooking

Hotel was beautiful. Pristine. Location was fantastic. My only issue was communication with the woman in charge after I booked a room on this site that wasn't actually available.

I was traveling by horseback the week before, so I had very limited internet access. When I asked about adding a day to the reservation, she replied the hotel was booked and to look elsewhere online. So I did. A day later, when I was searching hotels.com, Fatma showed up. I thought maybe they'd had a last minute cancellation so I booked it. (What weary traveler wouldn't hope the skies had cleared and she'd only have to unpack once?)

The next day, I got a reply that was less than friendly asking me why I would book it online when I knew it wasn't available (CAPS letters included in email). She said for my convenience they wouldn't charge the nonrefundable fee.

There was no reason for an email like that. All she had to say was there was a mistake on hotels.com. Period. I would have been happy to figure out another place, which was my intention in the first place. Instead it was awkward the moment I stepped in the door, and I was relieved to see when the night person was at the front desk.

Had I had the option, I would have canceled my reservation completely, even if it meant missing out on what could be the best hotel room in Chania.

10/10

Exceptional

06 Sep 2015

Verified traveler

Don't miss staying in this hotel!

Excellent stay! If we come back to Chania, we definitely stay there again. the room was excellent with a private balcony, all very modern and new. Staff is very kind and friendly. The hotel is right in the old city and the building is authentic! We definitely recommend it.

10/10

Exceptional

20 Aug 2015

john

Great boutique in a historic part of town

Great place and great staff. Always willing to help you out in any way. Hope to stay there again !!

Family

10/10

Exceptional

13 Aug 2015

Verified traveler

unique hotel design & concept.

A very investing hotel in design & concept.

The location is very good & close by the harper of Chania.

10/10

Exceptional

06 Aug 2015

Stuart

10/10

Perfect base for exploring Chania old town. Can't recommend enough

Family

10/10

Exceptional

06 Jun 2015

Carl

No complaints - good location good hotel

If I came back to Chania, I'd probably choose to stay here again. The hotel has very nice decor, the room was very nice and we had a lovely private terrace.

The breakfast was good! I liked the staff members, they were very helpful and kind.

I can't really think of any complaints about this place - even the location was perfect. Some would say it might be a little pricey for the area but I felt like it was a good deal.

Partner

10/10

Exceptional

26 May 2015

Sam

Boutique hotel in the middle of old town

Delicious breakfast, knowledgable staff, great location and sleek rooms.

10/10

Exceptional

20 Nov 2014

Verified traveler

One to visit again

Excellent hotel, location, staff. Nothing to fault.

Thanks Marianna again for a lovely break

Partner

10/10

Exceptional

09 Nov 2014

suzanna

Awesome! Book it!

Worth the splurge. Staff and service superb, breakfast an incredible buffet, location ideal and the style of the place is excellent. We all loved it and would definitely stay again.

10/10

Exceptional

16 Oct 2014

M&K

Great location, room and staff

Great location in old harbour. Staff extremely helpful and friendly with great local knowledge. Marieanne (owner) pre-arranged taxi from airport and made us feel very welcome. Room boutique style and high end fittings. Cannot fault this place. Thank you for lovely 4 day break.

10/10

Exceptional

12 Oct 2014

G crew

Beyond fantastic!

We had high expectations for our stay at this unique boutique hotel and they still managed to top them,! From the moment we arrived down to every detail the highly attentive staff treated us like royalty. The rooms were beautifully decorated , beds were the most comfortable of all the places we stayed iin Greece & Italy complete with very soft high thread count linens. The breakfast was very enjoyable and freshly prepared. We especially liked the fresh squeezed juices they made. We found the location to be perfect in the old town but not too near the noisy harbor area. Would highly recommend this & plan to return.

Family

10/10

Exceptional

09 Oct 2014

Sean

The best hotel of the trip

Marianna has simply outdone herself with this hotel. It's literally perfect. The room is well-decorated and quaint with a balcony. Her breakfast is great and all of her recommendations for restaurants and things to do were even better. I would stay here every time...and i am going to be recommending it to all of my friends.

Partner

10/10

Exceptional

07 Oct 2014

anthony

best hotel in Chania

Stayed for 5 nights...everything excellent!

Partner

10/10

Exceptional

17 Jul 2014

Dmitry

Fantastic

If you are looking for something different, go for Fatma. All rooms have their own twist, no room numbers, all named with Turkish girl names. Great condition of the hotel, safety measures with front door, great location bang in the centre of old town (a short walk from the road) and 1 minute walk to the harbour.

10/10

Exceptional

28 Jun 2014

Verified traveler

Fantastic

Partner

10/10

Exceptional

19 Jun 2014

Christina

highly recommend it although pricey

Cocomat mattress, lovely colours, amazing service and location

10/10

Exceptional

19 Jun 2014

Con

Family trip

Great service, clean rooms with charm, ottoman decor & character. The courtyard on top level was spacious and ideal for late afternoon lounging after a day at the beach and before heading out for the evening. Bathroom facilities very good. Breakfast excellent. Location near the harbour and close to everything. Very satisfied. Ps: stayed in Yasamen.

10/10

Exceptional

30 Mar 2014

Russ

True Jewel of Chania!

My friends and I had the pleasure of staying here recently. Our stunning hostess Marianna showed us the hotel and all it's amenities. It was a very refreshing change from other places I have stayed in Crete. Breakfast the following morning was fresh and tasty. Fresh squeezed OJ topped it off. I highly recommend staying here, and I look forward to again on my next visit to Chania.

Family

10/10

Exceptional

09 Jan 2014

sophia

Simply amazing!

10/10

Exceptional

02 Dec 2013

Mitchell Starbard

NAVY SAILOR WHO TRAVELED THE WORLD THE PAST 12YRS

US NAVY SAILOR----hands down the best hotel i have ever been to, only about 7 rooms owned by a very lovely women. Ever thing i asked for was met, each room had its own style (knew this because i went with three other friends with three different bedrooms) the breakfast was great along with the bar. Great location with a awesome family restaurant next door. Will never stay at another place when in that city (Matter of fact will base all other hotels off this place)

10/10

Exceptional

10 Sep 2013

Mike

Outstanding Service, Great Location!

This hotel is unbelievable! My wife and I stayed here during the first week of September 2013 in the Guzel room which was very spacious and had a beautiful interior balcony. In addition, we were situated about a block from the old Venetian Port - a sure hot spot for food and shops!

Marianne, owner operator was incredible - always asking that we had a great night and made herself readily available to us at anytime!

The only regret we had was that we didn't spend more time at this hotel/Chania and less time in Heraklion.

If I find myself back in Chania, I won't even look at a different hotel.

Thank you Marianne for a wonderful stay!

Partner

10/10

Exceptional

29 Aug 2013

JJ

Wow...wonderful!

An amazing oasis in the hustle and bustle of the Old City. I travel all over the world and I can be a bit jaded. This is a world class boutique hotel. The rooms are beautiful. Western standard plus. I recommend the Fatma wholeheartedly.

10/10

Exceptional

28 Aug 2013

RMSF

Great boutique hotel in Chania old town

Great breakfast, I usually don't even eat at my included hotel breakfast, but this was a rare breakfast I looked forward to when waking up. Wide variety, home made quality. ROOM: the room was large and very modern, clean, and newly refurnished/designed. Had the two story loft room. The bathroom was small, but included a modern stall shower, which was a great change from Greek hotels with a bathtub and no shower curtain. There is a wifi router per room at the hotel, so the connection is good throughout the room, and reasonably fast for greek standards (DSL speeds) LOCATION: unfortunately, you cannot drive up to the door of the hotel because it is in the quaint narrow walking streets of the old town. While being very \"cute\", it was a pain to bring my luggage from the parking location to the hotel (4 blocks and a set of stairs). This was the only negative of the hotel, but one thing to mention is many other hotels were also in the old town area, so you would have the same problem. Besides that, the location, was great. Located in central Chania, adjacent to Semiramis Taverna, which is a great Cretan restaurant and a 3 min walk from the Venetian Harbor. Overall, I would definitely recommend the hotel for anyone staying in Chania for someone looking for new, clean, higher end accommodations.

Family

10/10

Exceptional

11 Aug 2013

Savas

Hidden gem in Chania

We picked this hotel at the last minute for one night stay in Chania during our honeymoon. Although there is a typo in the name (it should be \"hanim\" instead of \"hanoum\"), this is an amazing hotel. Converted from an old Turkish stone house (btw, there were 30000 Turks living in the island on 1923), this boutique hotel is located in the old city of Chania. It has only 6 rooms and all rooms are named with some Turkish names. We stayed at \"Yildiz\" which means star in Turkish. This is the only room in the house with a small terrace. If you are planning to stay in Chania, go for it, probably the best boutique hotel in the city.

10/10

Exceptional

22 Jul 2013

Patrick

Exquisite!

The Ontas Fatma hotel is a unique and brilliant find. My wife and I arrived from Athens on Crete 4 hours before we could check in and were welcomed with open arms and a personalized experience. The staff seated us in their restaurant/cafe area, fixed us each the coffee drink of our choice and invited us to partake in breakfast which was being served. Within an hour of arriving our room was ready and we were given a brief tour of the hotel, the amenities provided and Raki! The rooms are each unique, breathtaking and beautiful. There is free wireless (truly high speed), complimentary bottled water, shoe polish/horn, shave kit, tooth brush/paste kit, many towels, robes, slippers, a large walk in closet, satellite tv, in room espresso maker and more! The beds are very comfortable. Each morning we were given freshly squeezed orange juice and coffee with breakfast which is served from 9-11am daily. Planned excursions were available but we chose not to partake. There is a also a beautiful roof garden perfect for morning or afternoon reading. The hotel is perfectly located in the Old Harbour a few meters from all restaurants, shops, and nightlife. If you are looking for a unique hotel on Crete with a personalized experienced, world class service, a welcoming staff, luxurious comfort and delicious breakfast look no further than the Ontas Fatma hotel. We've stayed at many hotels around the world and the Ontas Fatma is our favorite!!!!

Partner

10/10

Exceptional

12 Jul 2013

Verified traveler

Great hotel

Maria was a wonderful host. We had an excellent stay. The breakfasts are delicious and the room that we stayed in was great. Would definitely go back. Location excellent too.

8/10

Excellent

24 Jun 2013

Yacov

Nice hotel in the heart of the old town.

A very good hotel, friendly staff, great location, excellent buffet breakfast. The only down-side is its bathroom. Not very comfortable.

10/10

Exceptional

07 Apr 2013

Tatty

GREAT HOTEL!!!!

Absolutely fantastic hotel in every way! Great location, beautiful rooms, nice breakfast, helpful reception! They made my vacation charming, nice and easy !!! Will stay there again!

Family

10/10

Exceptional

12 Jul 2012

Verified traveler

Chania Gem

Very friendly personnel. Small hoitel with only 6 rooms so great attention. Fantastic location - very quiet but right in the centre of the old town and about 100m from the harbour.

10/10

Exceptional

07 Mar 2026

Bjorg H

Amazing hotel and staff

10/10

Exceptional

27 Feb 2026

BJORG

Amazing hotel and the staff is wonderful

10/10

Exceptional

11 Jun 2025

GIANBATTISTA

Location perfetta. Camera molto spaziosa e in ottime condizioni. Da consigliare.

Leisure Friends

4/10

Poor

16 May 2025

Nicolas

Não quero mais!

Infelizmente nos deram um quarto com vários defeitos , ar condicionado, frigobar e cofre não funcionava, o banheiro vazava água para todos os lados e oferecendo perigos para quedas por causa da agua no chão, depois de reclamar muito com o hoteis.com nos deram outro quarto no ultimo dia,porém dos 3 dias que ficamos somente 1 mereceu. O melhor de tudo foi o café da manhã e atendimento recepção e cafeteria. O resto joguei dinheiro fora.

Partner

8/10

Excellent

26 Jul 2024

Alexander

I can totally recommend this place. The rooftop was great. The location super central. The breakfast buffet had literally all one need. I don’t wanna criticise much. The hotel is great. The room was nice. It would’ve been just great to have some shower mat every day. Also, there’s a coffee machine on the room but we only got two capsules right at the beginning. Furthermore, there were just 5 hangers in the wardrobe. A little less for so many wardrobes and two persons. I would also recommend to remove all the thick pillows, blankets and bed sheets, which are stored in these wardrobe in the summer months. These are taking lots of space and the wardrobes were anyway a little tiny. That’s all…

Leisure Friends

6/10

Pleasant

18 Sep 2023

Verified traveler

Very underwhelmed and NOT adult only... be aware

We were underwhelmed in total and for the price we paid we expected better service. The room in general was nice but dark.

Positive: the breakfast lady did an amazing job. She is all alone preparing the food, cleaning and servicing...
The beds were comfortable!

Negative things to point out: we chose the hotel due to the fact that it is marketed as \"adult only\", however the breakfast room is shared and there were families with kids. I dont see the point of having \"adult only\" written... i think it is false information and misleading to the customer.

Our coffee machine was broken. We told the cleaning lady and the receptionist. It never got repaired nor even looked at. For me this is poor service attitude even though it only is the coffee machine we are talking about.

I would not recommend the hotel, expecially there are so much better places in Chania in that price range.

Partner

8/10

Excellent

19 May 2023

Verified traveler

Très bon emplacement
Beaucoup de charme

Partner

10/10

Exceptional

16 Jan 2023

Nicole

Excellent!