Maria
The location was good for exploring Chania Old Town, but unfortunately that was the only highlight of our stay. The biggest issue was Vangelis, who appeared to be the owner or manager and was our only point of contact.
Before arriving, I messaged the property because we were renting a car and needed parking information. Although Vangelis provided nearby parking locations, he never mentioned that vehicles cannot access the property. We spent nearly two hours trying to reach the hotel before discovering we had to park elsewhere and carry seven pieces of luggage down steep hills, over cobblestone streets, and up two flights of stairs because there is no elevator. When we contacted him, he blamed us for not knowing and even said, “This isn’t a five-star hotel.” Expecting guests to be told they cannot drive to the property after specifically asking about parking is not expecting five-star service—it’s expecting basic communication. After that, we avoided contacting him because every interaction felt hostile, sarcastic, and dismissive. The advertised 24/7 concierge service was simply messaging Vangelis, who offered little help. The Wi-Fi was extremely weak, the advertised bidet was only a handheld spray hose, there was nowhere to place toiletries in the shower, and basic supplies were limited. Three adults were initially given only two bath towels, toilet paper was rationed, and when I asked about laundry services, I was simply directed to a laundromat. We would not stay here again
Before arriving, I messaged the property because we were renting a car and needed parking information. Although Vangelis provided nearby parking locations, he never mentioned that vehicles cannot access the property. We spent nearly two hours trying to reach the hotel before discovering we had to park elsewhere and carry seven pieces of luggage down steep hills, over cobblestone streets, and up two flights of stairs because there is no elevator. When we contacted him, he blamed us for not knowing and even said, “This isn’t a five-star hotel.” Expecting guests to be told they cannot drive to the property after specifically asking about parking is not expecting five-star service—it’s expecting basic communication. After that, we avoided contacting him because every interaction felt hostile, sarcastic, and dismissive. The advertised 24/7 concierge service was simply messaging Vangelis, who offered little help. The Wi-Fi was extremely weak, the advertised bidet was only a handheld spray hose, there was nowhere to place toiletries in the shower, and basic supplies were limited. Three adults were initially given only two bath towels, toilet paper was rationed, and when I asked about laundry services, I was simply directed to a laundromat. We would not stay here again
