Elia Estia

Greece , Crete
Chania, 13, Lithinon Str.
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20 reviews shown

2/10

Poor

19 Oct 2025

Riham

BEWARE! This is the worst lie ever. It has nothing to do with the pictures or the description. 1) There is no parking. 2) In order to get to your room, you have to walk a quarter of a mile to the reception to receive a key. 3) Once inside the building, the first floor is 50+ steps up. 4) Inside the room, it’s old, dirty, and NO VIEW AT ALL. It looks over the rooftop of buildings. 5) People working there are rude. 6) When asked for help with the luggage when checking out, we were told there’s only one receptionist so they can’t.
I highly doubt that the good reviews are real. Book at your own risk!

Partner

10/10

Exceptional

30 Sep 2025

Janis

Everything was great, right in old port Chania

Family

10/10

Exceptional

28 Aug 2025

Shay

Very nice people
The room Very clean
Good location

Business

10/10

Exceptional

08 Aug 2025

Helen

Fantastic location. Great view from the balcony. Hotel staff was very friendly and very responsive to questions. Overall a great experience!

Leisure Family

10/10

Exceptional

12 Jun 2025

Tracy Anne

The room had everything we needed, comfortable bed, balcony, powerful shower, sofa and kitchenette. Beds were made up everyday. Everyone was friendly, helpful and made us feel so welcome. Would definitely go back again

Leisure Friends

10/10

Exceptional

03 Jun 2025

Jayde

Beautiful room with a great view, and perfect location for exploring the waterfront in Chania.

Business_and_leisure Self

10/10

Exceptional

10 May 2025

Silvia Huerta

Had a nice balcony and view of the water 😊

Leisure Partner

4/10

Poor

23 Aug 2024

Natasha

Awful experience!

Upon arrival we were told there was no shuttle service available and we would have to walk 15 min from the bus station in a heat advisory with our luggage. We were not able to secure an early check in so we walked around as they don’t have a real lobby. The small lobby they do have is extremely warm even with fans blowing. Here’s the juicy part, there is no where on the ad where it states the room is located away from where you check in. We had to walk some more up a hill through the town on cobblestone. The only decent part was they had a guy help with the luggage. Upon getting to the actual room, we were told there is NO ELEVATOR and we had to walk up 3 flights of stairs. For someone with previous knee injuries, this was not ideal. Getting into the room we sat on a hard as a wooden board couch, and although the building is old, it just wasn’t clean. It was quite dusty and we ended up wiping everything down. After 1 night we decided we could not keep hiking those stairs everyday of the trip. I went to the reception desk to inform them of all the issues and rather than an apology for their lack of transparency about the state of the property and the lack of amenities, I was met with constant argument. I checked out and requested a refund for the remaining days as we had to find another hotel and was told by them they could not do so. I had Expedia contact them and they doubled down. DO NOT STAY HERE! These people are dishonest and not helpful!

Friends_and_family Friends

10/10

Exceptional

18 Aug 2024

Magda

Beautiful hidden gem. The most amazing view from our balcony. Staff were amazing and accommodating. Would definitely stay there again.

Leisure Friends

2/10

Poor

20 Mar 2023

Andre

The pictures of the place is different from than actual property. I was told that they mixed pictures of another property and they offered another location to stay.

Leisure Partner

8/10

Excellent

28 Sep 2022

Verified traveler

Everything was great. It was clean, central to everything. There are two nightclubs right below, and in Greece the clubs go on until 4am so just keep that in mind.

The AC and YouTube can drown out the 2000s pop beats. Everything is really great, it’s just loud at night.

Leisure Partner

8/10

Excellent

19 Sep 2022

Sue

Very close proximity to major viewing sites and newly renovated room but the partying noise in the neighborhood can be heard til 2 to 3 am everyday

Leisure Family

10/10

Exceptional

16 Sep 2022

Shannon

Fabulous!

Thank you so much to the Elia staff for an incredible stay. It could not have been more perfect and we so look forward to returning again!

Partner

10/10

Exceptional

25 Jul 2022

Marcus

We thoroughly enjoyed our stay. The staff were particularly fantastic.

Leisure Partner

10/10

Exceptional

19 Jul 2022

Cynthia

The two bedroom and two bathroom rooms were perfect for my family of four. The upgraded bathrooms were nice as well.

Leisure Family

8/10

Excellent

18 Jul 2022

Verified traveler

Apartment was well done and clean though slightly small for three people. The view was excellent. Communicating with staff was generally a bit difficult. They had very little information to give to us regarding sightseeing which was a bit disappointing.

Friends_and_family Family

6/10

Pleasant

08 Jul 2019

Verified traveler

First off, check in was a disaster. Searching for the check in, while lugging suitcases for over an hour in the heat was not ideal- The area was pedestrian only, and parking outside of the pedestrian area was impossible to find. Because we couldn't find the check in area, we went straight to the hotel. It was locked, although we could see a reception area through the window. I finally reached someone by phone who said they would be right over to check us in. He arrived about 20 minutes later. He did say we could call to have help with the rest of our bags that were in the car, but we had parked so far away, that we didn't know when we would be going back that way to retrieve them.
Our room was ok, it was clean, and the bed was comfortable- the photos showed a wonderful harbor view, but in reality, the balcony overlooked the backs of some restaurants. The harbor was actually in front of the restaurants. We were also on the third floor, and the hotel hallways were not air-conditioned, so it was a hot climb up. My boyfriend and I are in somewhat good shape for mid 50's, but this would not have worked for someone who is not fit. There was supposed to be some items left in the room as complimentary, (I believe water and a few other things), but nothing was left in the room.
Overall, a big disappointment. I've been to Chania before, and we were assisted with parking, luggage, and had people on site. If I return, I will be staying elsewhere.

Leisure Partner

10/10

Exceptional

18 Feb 2019

Marquis

The location and quality of the apartment are lovely. The apartment is in the heart of old town directly around the corner from the harbor. Management was polite and prompt when it came to check in. I’d stay there again.

Leisure Self

10/10

Exceptional

28 Sep 2018

William

Best Suite in Chania!

Best Hotel room in Chania!!

Partner

8/10

Excellent

28 Jun 2018

Peter

Spacious apartment, perfect location and view\n

Great stay, well stocked apartment - perfect location for getting around old town. Please ensure you arrange to meet the staff to arrange for key card pick up in advance of your stay.