Name: Kannawaen
Address: 345 Kannawa, Beppu, 874-0045, JP

10/10

Exceptional

21 May 2026

Gerard

.

6/10

Pleasant

13 May 2026

Sandra

Not really a ryokan, more corporate hotel than an intimate inn. Our room was lovely and outdoor onsen and was nice. The restaurant is quite large and it just wasn’t as intimate as some ryokan we’ve stayed in. The location is good if you’re going to the hot spring “hell” which can get touristy and busy. Go before the crowds come. They’re interesting - especially the top 2 or 3. I’d skip the ones below. Back to the hotel, the food was adequate - not particularly noteworthy. We’ve stayed at some really special places and this was not the finest, but the price reflects that.

10/10

Exceptional

25 Apr 2026

Vincent

Amazing food and thoughtful, hospitable staff! They took a photo for our anniversary and even presented us with a framed copy and two pairs of chopsticks the next day. Highly recommended

Partner

10/10

Exceptional

16 Apr 2026

Garret

We had an exceptional stay at Kannawaen and would highly recommend it to anyone looking for a memorable ryokan experience.

The highlight of our stay was the in-room open-air bath, which was both relaxing and beautifully designed. It was perfect for unwinding at any time of day. The public baths were equally impressive, with both indoor and outdoor options that were clean, serene, and thoughtfully maintained and the view from the outdoor public bath was awesome. One of the most unique experiences was the full body steam boxes which we hadn’t encountered anywhere else and thoroughly enjoyed.

Dining was outstanding. One evening we had a kaiseki dinner featuring lobster and shabu shabu, and the next night we experienced a teppanyaki dinner with perfectly prepared steak and abalone. Both meals were delicious, high-quality, and beautifully presented.

We also treated ourselves to head and body massages for an additional fee, and they were absolutely worth it. It was a professional, relaxing, and perfect complement to the overall onsen experience.

The staff were attentive, friendly, and always ready to help, making the entire stay feel seamless and welcoming. The location is very convenient for visiting the Hells of Beppu, which are just a short distance away, and having free self-parking made it especially easy to explore the area by car.

Overall, Kannawaen delivered a perfect blend of relaxation, unique experiences, and exceptional service. We would absolutely stay here again.

Partner

10/10

Exceptional

15 Apr 2026

francis

Lovely hotel, friendly people, delicious food

Partner

10/10

Exceptional

13 Nov 2025

EDITH

We stayed Sora tradition western style, room is spacious, clean, and provides good amenities - like best face soap & moisturizer face creams, top of line hair dryer, Yukata, indoor & out door slippers, toothbrush with paste. I don’t have to pack anything. They provide for you. Only thing missing was body lotion. The indoor hot springs (in room) temperature was perfect, but outside terrace one was extremely hot, so hard to enjoyable. The Japanese style meals, the dinner and breakfast we select was 8/10. All great, but the soup wasn’t my favorite, however others might like it. In my opinion, the coffee wasn’t that great, but good selection of teas. I can’t complain the staff’s service. Top notch, they will make your stay comfortable, everyone so politely kind. So, my staying at here was best experience. Another plus things was next to Hell of Beppu and has great city view.

Friends_and_family Friends

10/10

Exceptional

27 Sep 2025

David

Incredible place with top value. Choose the room with private outdoor hot spring. The meals are so delectable. The service is unmatched — it was raining as we drove up and a staff member rushed out to give us each an opened umbrella. The room and amenities are amazing.

Leisure Family

10/10

Exceptional

22 Sep 2025

BO

Good

Leisure

10/10

Exceptional

15 Jul 2025

Ying

Strongly recommend

10/10

Exceptional

29 Jun 2025

Wonseok

소라칸(6층)에서 바라보는 벳부의 전경이 인상깊게 남았다.
생각했던거보다 넓은 방에 여닫이 문으로 나눠져있는 다다미방도 좋았다. 실내와 실외에 있는 욕탕은 사용하기에 편했지만, 한가지 아쉬운것은 온천수가 미리 받아져 있다는거…사용할때 직접 받아서 하는 시스템이면 더 좋았을거라 생각한다.
그리고 실외는 많은 나무들로 모기가 좀 많았지만 부슬부슬 내리는 비를 맞으면서 따뜻한 온천물에 앉아서 자연과 어우러지는 기분은 넘 좋았다.
우리는 이틀을 묵어서 각기 다른 조식과 석식을 예약했었고 아주 대 만족, 코스마다 제공되는 양이 적어서 좀 걱정했는데, 풀코스를 다 먹은후 배부른 포만감에 정성이 담긴 직원들의 서비스가 좋았다.
풀코스 마사지도 좋았고, 전체적인 호텔 분위기나 제공되는 서비스로 그리고 주변에 있는 유명 온천을 도보로 구경하기에 호텔 위치도 좋았고, 편하게 쉬고 즐긴 온천 여행이였다.

Leisure

10/10

Exceptional

14 May 2025

Stephen

Absolutely

8/10

Excellent

04 Apr 2025

Rickey

Western breakfast could have been better.

Leisure Family

10/10

Exceptional

04 Apr 2025

mikaela

We stayed in the Sakura room, it was absolutely amazing! We arrived before check in and the staff kindly took our bags and held them for a few hours while we explored the surrounding area (it is right next to the hells of Beppu). The room was very clean and spacious with a private indoor and outdoor onsen as well as a beautiful garden with its own cherry blossom tree. The hotel provides you with everything you need for a relaxing onsen experience! Would definitely stay here again.

Leisure Partner

10/10

Exceptional

07 Mar 2025

Mark

Lovely ryokan. Excellent fixed-course meals (both Japanese and western). As with most traditional Japanese inns, there is little flexibility when it comes to their set ways (such as asking for a cup of coffee with breakfast, when you are only offered tea…can not do). The area surrounding the inn is also quite industrial and unattractive. But it is within easy walking distance of Beppu’s main attraction—the Hells of Beppu hot springs.

10/10

Exceptional

01 Mar 2025

Patnarin

My favorite hotel ever!!!!!

Leisure

6/10

Pleasant

08 Feb 2025

TIANYU

The food is ok, but overpriced. The Onsen is far from the room, the way to the Onsen could be cold in the winter. Staff and service are just ok, not to a level that can match the price they charged. There are still constructions ongoing, you can smell fresh paint in some area.

Leisure Family

4/10

Poor

03 Feb 2025

Verified traveler

Disappointing stay

Service was terrible, patchy and staff was not attentive. Food was subpar for the price paid and way below expectation.

In fact, of all our travels throughout Japan - this , unfortunately, has to be the only place where food and service has fallen off the cliff!

The only saving grace was that location was superb.

Partner

8/10

Excellent

30 Jan 2025

Woh

Just next to tourist attraction area, 5 hells out of the 7 hells within walkable distance.
But there’s no frequent shuttle to Beppu station except reservation for check in and check out only.

Leisure Family

10/10

Exceptional

28 Jan 2025

Verified traveler

perfect! thank you

Friends_and_family Family

10/10

Exceptional

21 Jan 2025

Luke Kay Kiat

The Ryokan was very nice and huge. There is a balcony to with a very nice view. The food was good and the room comes with indoor and outdoor private onsen which is very good for those who enjoy privacy and does not want to go to public bath.

Leisure Partner

10/10

Exceptional

03 Jan 2025

Eunji

Comfortable and healing stay

The onsen was absolutely great, with beautiful view of Beppu. The room was very spacious and quiet. The hotel staff is overall friendly. Teppan dinner was great (though the Wagyu steak was a bit too greasy for me), and breakfast was also nice.

Partner

10/10

Exceptional

23 Dec 2024

Yun

.

Leisure Family

10/10

Exceptional

15 Dec 2024

Ken

Great hotel from which to enjoy the Beppu onsen experience. A little dated in places but modernized and well maintained. Staff excellent.

8/10

Excellent

14 Dec 2024

Seow Chim

view from room is lovely. The room onsen is nice, also the public onsen is very large and good.
Foodwise the Kaiseki was so so, with big amount of food.

10/10

Exceptional

08 Dec 2024

JJ

Best hotel with hot spring in your room and public baths too. The views are amazing. The food is gourmet. They made accommodations for special diets. The rooms in sorakan had a traditional feel but all modern and updated. They had a shuttle option from the main train station to the hotel which was super convenient. They are located directly in the middle of the popular sightseeing area for the jigokumeguri. So it was all walkable!

Leisure Family_with_children

10/10

Exceptional

25 Nov 2024

Alvin

We enjoyed ourselves very much. The room was spacious, clean annd tidy, and had all the amenities.
The high view overlooking the sea was amazing.
Everything we needed was taken care of.
Dinner and Breakfast was very sumptuous.
Highly recommended!

Leisure Family

10/10

Exceptional

25 Nov 2024

Kok How Patrick

Me and my family had a wonderful stay at this luxurious hotel.

The room even exceeded our expectations. Everything was clean and well-maintained and hotel staff was extremely welcoming, kind and polite and we felt like honored guests the whole time.

We could even see the Kamado Jigoku from our bedroom window and from our garden, we also had a great view of the city and was greeted with an extremely beautiful sunrise each morning!

The cuisine dinners we had at the restaurants were also fantastic and one of the best we had in Japan!

We cannot praise this hotel enough and highly recommend it to anyone who is seeking to visit Beppu and its neighboring towns and cities.

Leisure Family

10/10

Exceptional

15 Nov 2024

June

The staff was very welcoming and helpful.

Leisure Family

10/10

Exceptional

07 Oct 2024

Jin Joo

Had a wonderful time in this excellent place. Would love to come back again someday!

Leisure Family

6/10

Pleasant

04 Oct 2024

spencer

Dining quality can be improved!

Leisure Friends

10/10

Exceptional

16 Aug 2024

Ashley

Kannawaen was the perfect way to end a busy two week Janapn vacation in a quiet and relaxing way. We truly enjoyed our room’s private Onsen, and the two meals we had on the property were both excellent and reasonably priced. The staff were kind and accommodating. The gift shops had beautiful local goods to commemorate our trip. Walking distance to five of the Seven Hells. We loved our experience at Kannawaen and recommend it wholeheartedly to travelers who want a quiet place to relax and unwind.

Leisure Family

10/10

Exceptional

02 Jun 2024

Pj

This was a fantastic 1 night stay and perfect for a break in our 2 week stay. The private facilities we chose to have in our room were ideal for our stay. Definitely will come back here!

Leisure Family

8/10

Excellent

16 Apr 2024

Sonia

We stayed at the Japanese style house and it was amazing! It was huge and perfect for a family. It also has private indoor and outdoor onsen included in the accommodation just for us. The meals included were great as well, we had teppanyaki for dinner and Japanese breakfast. The accommodation is also close to the Hell's onsen attraction which is just minutes walk away so it's perfect for my parents. The only thing was the outdoor onsen was slightly too hot for us as you cannot adjust the water temperature. Other than that everything was great!

Leisure Family

10/10

Exceptional

19 Mar 2024

Peter

Very clean and highly attentive staff.

Partner

10/10

Exceptional

17 Mar 2024

Carina

Private outdoor onsen is great

We booked half-board accommodation for a room with a private outdoor onsen. That was a great decision. We can enjoy the onsen anytime we want. The place was clean and spacious with separate room for my daughter (which is tatami), ours have 2 large double beds. We loved the onsite mud bath particularly, only downside was it’s for women only so my husband didn’t get to enjoy. Dinner on both nights were delicious, waygu beef shabu shabu for one night and beef teppanyaki for the other. Highly recommended.

Friends_and_family Family

10/10

Exceptional

27 Feb 2024

Colton

Excellent, relaxing day

Excellent place to stay in Beppu. The service is impeccable, the rooms are large and spacious, and the in-room baths are wonderful. The large public bath was also nice, but we only used it once because we enjoyed the one in our room so much. The restaurants are also excellent for breakfast and dinner.

Partner

10/10

Exceptional

27 Jan 2024

Brian

Great place for private onsen. Only negative no restaurants near by if you don’t order their kaiseki dinner.

Partner

10/10

Exceptional

07 Dec 2023

WEICHIANG

Love the individual entrance set up. Feels like home right away.

Leisure Family

10/10

Exceptional

05 Dec 2023

TING LI

Nice dinner & breakfast

Leisure Family

10/10

Exceptional

04 Dec 2023

Calvin Chi-Kit

Had a spectacular stay with wife. Awesome hotel room and excellent food. Staff are courteous and helpful. It’s close to the famous onsen sightseeing spot so it’s easy to navigate around. There’s nothing much to shop around though.

Leisure Family

10/10

Exceptional

30 Nov 2023

Verified traveler

A must stay in Beppu

Amazing stay! Great facilities and a private hot spring bath in the room! Loved this hotel. Impeccable and friendly staff who greets you at every instance.Thoroughly impressive food service to boot - food that looks beautiful and tastes divine.

Friends_and_family Friends

10/10

Exceptional

11 Nov 2023

Morris

Gotta visit!

Leisure Family

10/10

Exceptional

11 Nov 2023

Randall

We were picked up by a large shuttle van and greeted by hotel staff outside the front entrance. Taken inside and given an orientation and given oolong tea to drink. Our bags were taken to our rooms while we were being educated by the night manager. Our dinner was an excellent teppanyaki dinner with yagyu steak. The private onsen bath and our room was totally excellent!! I would love to come back in the future!

10/10

Exceptional

10 Nov 2023

Morris

Everything was spectacular!

Leisure Family

10/10

Exceptional

13 Oct 2023

Yeonju

Best relaxation

Impressed with staffs. Everything is great especially the hot springs

Friends_and_family Friends

10/10

Exceptional

01 Oct 2023

Craig

This was our first ryokan experience and it was great. Staff was very friendly. Pickup & drop off at JR station was included. The view was great and the room we reserved has private indoor/outdoor onsens. Expect to do a bit of walking on the property, but it’s located next door to the “7 Jigoku of Beppu”, a great geological park.

10/10

Exceptional

21 Sep 2023

E Wai

The service was top-notch and the staff were polite and very attentive to guest needs. The meals were of high standard. It was a very enjoyable and relaxing stay.

Leisure Partner

8/10

Excellent

03 Sep 2023

Sammi

It was very close to 7 hells tour.

Leisure Partner

8/10

Excellent

29 Jul 2023

Yi Shun

The property is located in a fantastic location, staff and the service were great, the property itself is showing signs of its age. Overall very good experience.

Leisure Partner

6/10

Pleasant

28 Jul 2023

JOSHUA

The rooms are very dated, and smell bad to the point it’s hard to sleep. And to add to it there was an enormous spider that was climbing around the room. It was the size of my hand. Paying around $800/night one would expect more peace. The dinner and breakfast was good, but nothing too special. I had to book a different hotel to sleep at for the second night of our stay, at around $200 and it was much nicer inside. I don’t ever complain about rooms and have stayed at many ryokans across Japan but this was simply not comfortable. I know it’s an old place in a great location but I want to keep it real for anyone else looking to splurge on an expensive stay like this.

Leisure Family

10/10

Exceptional

10 Jul 2023

Pankou

Excellent!!! Loved our stay. Our room was so big and spacious. It was a traditional Japanese room. It was located right on top on the pond. The private onsen was heaven. We reserved for teppanyaki dinner and it was so delicious. Breakfast was excellent as well. The staff are so nice. We received free taxi ride to and from the station. The taxi driver was so nice as well. He was like a personal tour guide for the whole ride. Thank you so much and would love to stay here again.

Leisure Partner

10/10

Exceptional

30 May 2023

Paul

Beautiful spot

Leisure Family

10/10

Exceptional

15 Apr 2023

Joon

Great!

10/10

Exceptional

08 Mar 2023

A.

We stayed at a annex room which was very spacious and clean. Great ammenities. Easy access to Jigoku.

Leisure Friends

10/10

Exceptional

23 Jul 2022

Yuichiro

Everything is awesome! They all are professional!!!

Leisure Family

10/10

Exceptional

01 Jun 2022

David

The staff is friendly and helpful, truly at your service. The onsen is beautiful in every way; architecture, landscaping, decor. Walk to a couple of the Jigoku.

Leisure Partner

10/10

Exceptional

17 Feb 2022

KADIAN

Exceeded All Expectations!

Hands down the best of the best! My stay was nothing short of perfect! The customer service, the room, the private Onsen, the cleanliness, the details... Every need was met. I thought this hotel would be out of the way, but surprisingly and luckily the bus stop was a stone throw away. I walked to a nearby restaurant as well which was great. Jumped on the bus to the African Safari and just enjoyed myself touring. I didn't want to leave when it was time and I can't wait to visit again.

Self

10/10

Exceptional

03 Jan 2022

SHIN

Everyone has great hospitality. We delayed for our dinner but they dealt with witty ideas.

Friends_and_family Family

10/10

Exceptional

17 Aug 2021

Nicolas

Kannawaen

Very nice and modern hotel. Everything from the room to the restaurant without forgetting the onsen is there to make you relax.
Gorgeous views of steaming Beppu.

Friends_and_family Family

8/10

Excellent

01 Apr 2021

Samantha

Travel for one

The hotel is massive. I did not get to go to every place due to the fact that I have tattoos. I stayed in the room with its private onsen with was amazing and totally worth it. I got the steak dinner which was delicious. The hotel provided a yukata to wear around the hotel grounds which is always nice. However, if you do not speak Japanese it can be a little difficult to communicate but it was very hospitable. The location is also perfect to site see the 7 Hells of Beppu.

Self

10/10

Exceptional

04 Mar 2020

Stanley

Highlight of Our Trip

This is a wonderful place. This was a treat for us and worth every penny. Amazing accomodation, amazing food and amazing service. First class all the way.

Partner

4/10

Poor

20 Oct 2019

Verified traveler

it was incredibly overpriced for very basic room, although it was large ~ totally unjustified at USD 1,100 a night room.only

Leisure Partner

10/10

Exceptional

12 Oct 2019

Verified traveler

The staff were incredibly friendly and attentive and the standard of the room was excellent.

Leisure Partner

10/10

Exceptional

30 Jul 2019

Lap Hong Eddie

Kannawaen is well located in a good area with plenty of restaurants. The hotel is big, clean and quiet and the services is top notch. My room is large with private onsen and balcony. Breakfast and dinner are also excellent.

Family

10/10

Exceptional

14 Mar 2019

J

This hotel is amazing. The private in room/open air onsen was fabulous! We thoroughly enjoyed the ambiance of the hotel grounds and when we come back to visit Beppu, we will surely stay here again!

Leisure Partner

10/10

Exceptional

12 Mar 2019

francis

Very nice and upper class as well as beautiful.you can really the Japanese beauty.

Leisure Friends

10/10

Exceptional

21 Dec 2018

Darryl

Amazing place, amazing onsen, amazing staff

Amazing stay! Staff were multilingual and very welcoming and helpful as well. Right from the start we were treated superbly and the rooms were clean and comfortable. There is a turndown service where hotel staff converts the tatami room from a living room to a bedroom by setting up our futons for us. The room also has a private onsen that you can enjoy without having to share with others. That being said, the public onsen is not to be missed! However during my stay, it seems like the outdoor onsen was closed which was slightly disappointing. Also worth noting was that the staff really go out of the way in helping guests. After we checked out, we faced some problems with our rental car and the staff made the effort in helping us contact the rental car company and liase with the insurance provider as well. While we were held up, we were even invited to the bar lounge to rest and were even provided with free coffee which was a very nice gesture. PS the teppanyaki dinner is definitely worth a try!

Family

10/10

Exceptional

14 Dec 2018

D

Very friendly and polite staff as you would expect. The food is great and fanciful. The in-room onsen bath makes the holiday really worthwhile.

10/10

Exceptional

08 Dec 2018

Charles Siu Ming

Excellent 👍😀

Excellent service. The staff is extremely friendly and helpful.. Definitely will come back again. Highly recommend.

Friends

10/10

Exceptional

03 Dec 2018

Verified traveler

If Heaven Were a Hotel...This Would Be It...

We had an absolutely fabulous stay. It was a highlight of our trip. You could see my mother's stresses melt away from the minute she walked through the doors - and after an in-room massage and soak in our private onsen she had the best sleep of her life. My friend said Kannawaen \"ruined her for any other hotel\" as she is convinced none will make her feel the way she did there. It was elegant yet comfortable. So relaxing as only the Japanese know how to create such peaceful surroundings. The service was excellent - five star all the way around. I would highly recommend Kannawaen. If heaven were a hotel, this would be it...

Family

10/10

Exceptional

16 Jun 2018

Verified traveler

Splendor of a ryokan inside the city with great st

This ryokan was beautiful and made you feel like you were not in the middle of a city. It was very relaxing and serene with beautiful landscaping and lake that you could see while eating breakfast and/or dinner. Also, this hotel has a wonderful staff all throughout the property that helped you with anything you needed. Their attention to detail and learning guest preferences were impeccable. Thank you Kannawae for making our vacation so memorable ;)

10/10

Exceptional

11 Jun 2018

Ron

Beautiful setting and rooms. The suite we stayed in had two bedrooms and we felt as though we were in a very large traditional house. We also had a large pool with outdoor and indoor onsen baths. The food was excellent and beautifully presented. The staff was very attentive and friendly.

10/10

Exceptional

23 Apr 2018

Mallika

Great Experience!

Amazing time...One of our best hotel experiences in Japan! We booked a room with 2 onsen baths inside, so we can enjoy onsen privately at any time. Super spacious, super practical & super cozy! Will definitely go back again soon!👍

Family

10/10

Exceptional

22 Apr 2018

Stephanie

Exceptional Stay!

We had an exceptional stay at Kannawa-en which truly as the highlight of our trip! We were celebrating my Dad's 80th birthday during this trip to Japan and had a fantastic experience all around. The private hot spring bath was such a great experience, the hotel grounds are beautiful and the staff is extremely helpful. I highly recommend this hotel!

10/10

Exceptional

13 Apr 2018

Verified traveler

Perfect stay

Everything was perfect. Staff was extremely nice and courteous in a genuine way. The room had a private hot spring tub and a tatami area. Bed was comfortable. Breakfast and dinner was fabulous. Location is walking distance from the natural hot spring tourist attraction and it is also walking distance to the bus stop to downtown Beppu. It would be more convenient to drive there if you have a lot of luggage because you have to walk up a uphill path if you take the bus.

10/10

Exceptional

22 Feb 2018

winnie

Great hotel good food

Very nice onsen hotel

Partner

10/10

Exceptional

07 Feb 2018

GIDMAN CHEN

HOTEL STAY AT KANAKAWA BEPPU IS EXCELLENT.\n

WHOLE FAMILY OF THREE LOVE IT.
RESTAURANT STAFF IS FRIENDLY AND PROVIDE GOOD SERVICE. ROOM IS CLEAN AND WELL MAINTAIN.
I WILL COME BACK AGAIN IF I VISIT HAKATA.
THANK YOU TO ALL STAFF FOR YOUR GOOD SERVICE.

10/10

Exceptional

07 Feb 2018

KAYEON

best ryokan I've ever stayed!

I stayed at Kannawaen for family vacation. whole family including my grandparents, aunts, and cousins stayed at the hotel (we used 6 roooms) and every single one of them was satisfied with the stay.

the staffs are beyond professional; they always prepared and provided whatever we needed, such as reservation at local restaurants. (they even looked few places up for us, because there weren't many places in Beppu that can accept 17 people at once) they refunded the whole fees for breakfast, accounting each meal we couldn't eat due to our flight schedule and etc.

the facility itself was also amazing. all rooms are equipped with private bath, so we enjoyed the bath all the time. My husband and I stayed in the room with an outdoor private bath, and we loved it! the rooms with indoor bath is also nice, because those rooms are equipped with hinoki (wooden) bath which lets you relax. Also, rooms were very clean, new, and did not smell like cigarettes, which is very hard feature to find in Japan.

public bath's outdoor bath was also nice, I recommend bathing outdoor at night. the trees, moon, and stars make magnificent view.

definitely place to stay when you visit Beppu. I'd re-visit again. Thanks!!

Family

10/10

Exceptional

28 Dec 2017

Jl

Excellent 2 night stay

Service was excellent here. We could not make it to the teppanyaki dinner at the last minute as our little one was having a tough time adjusting to the new environment. The hotel staff were very understanding of the situation and arranged for the food to be sent to our room for that night at no extra cost. They also provided an amenity bag, toddler chair and yukata for my child.

10/10

Exceptional

26 Dec 2017

Verified traveler

The services and the staff are excellent. Nice Japanese interior scene.

10/10

Exceptional

12 Dec 2017

Verified traveler

Friendly and very polite staff. Warm welcome from the moment we entered the driveway. Loved the in-room hot spring tub area, sectioned off by sliding doors, which allowed access to the living room, the shower area, and the balcony. Although it is rather expensive, it is well worth the money to have a very good rest, relax and recharge in this hotel.

Partner

10/10

Exceptional

05 Jul 2026

FANG

とてもよかったです。
鉄板焼き美味しかった！
温泉もよい

Partner

10/10

Exceptional

27 Jun 2026

Michelle

Wonderful staff, amazing quality on dinner and really amazing private onsen on the room. Breakfast was huge and really good and the room was fantastic!

Partner

10/10

Exceptional

23 Jun 2026

Hiroshi

ほぼすべてにおいて満点。別府湾を一望する絶景の大浴場、豊かな温泉水、箱蒸し風呂、ラグジュアリーなお部屋、質量とも満足感のある鉄板焼きディナーとelegantな赤ワイン、木箱三段重の朝食などなど、妻とともに、ほんと至福の時をいただきましました。ありがとうございました😊

10/10

Exceptional

12 Jun 2026

Sang Jin

정말 최고에요!! 친절하고, 테판은 꼭 드셔보세요

10/10

Exceptional

03 Jun 2026

TAKAKO

母親と娘二人の三人での利用させていただきました
お部屋は内湯と露天風呂付きのお部屋でした。お部屋も温泉でしたので、高齢の母も大浴場まで足を運ぶことなくこちらを利用できて大変満足しておりました。親子三人で湯船に浸かることもでき、朝は私たちも一緒に入りました。大浴場も夜に二回入りました脱衣場もきれいで、タオルも用意してあり、アメニティも揃えてあって、お部屋から持って行くのを忘れても大丈夫でした。
夕食の鉄板料理、目の前で焼いて頂きながらの食事はとてもよかったです。
もちろん朝食も鉄板を目の前に調理していただき、朝夕とても大満足のお料理でした
あと。駐車場が宙館専用駐車場で屋根がある所でしたので、帰りが雨たので助かりました。
とても満足できた宿泊でした。

Family

10/10

Exceptional

19 May 2026

よしのり

夕食は懐石料理を選び多種多様の海の幸を堪能できました。また和牛のしゃぶしゃぶも美味しかったです。大分の日本酒やワインなど料理に合わせて美味しくいただけました。
朝食は鉄板カウンターでの洋食で、こちらも美味しかったです。
露天風呂も部屋風呂も優しいお湯で景色も良く、朝晩に計４回も入りました。
部屋は綺麗で湯煙と別府湾まで見渡せて素敵でした。
スタッフの皆さんも丁寧で心地良く過ごすことができました。

Partner

6/10

Pleasant

14 May 2026

jinhee

이초객실에 묵었습니다. 객실이 쓸모가 없어요. 소파와 테이블이 왜 그리 여러개인지. 침실 하나는 창문이 없음. 럭셔리한 느낌이 전혀없음.
침실을 거실쪽에 배치하면 나을것같음.
하지만 저녁식사 데판야끼는 매우 만족.

Friends_and_family Family

4/10

Poor

13 May 2026

???

ホテル内のソファーや、絵画、備品等すごく素晴らしく、温泉の泉質もとてもよいのに大浴場の作りや浴場の清潔さがたもたれていない。
大浴場や、ファミリールームでの室内風呂では下水の悪臭があり、夜中はボイラーの騒音と振動に悩まされました。
これは、部屋によると思います。
せっかく素敵な施設なのに、お風呂が残念です

4/10

Poor

27 Apr 2026

SUHUI

좋은 숙소로 부모님과 여향을 왔습니다.
시설은 깨끗하였으며, 음식도 짜지 않고 자극적이지 않아서 매우 만족스러웠습니다.
숙소내의 작은 온천 보다 대중탕 온천이 훨씬 좋았습니다. 굳이 비싼 돈을 내고 비싼 방을 할 필요가 없다고 느꼈습니다.
다만 호텔 로비에서 직원들은 제가 스파 및 문의 상황에 대해서 매우 성의 없는 답변으로 이야기 하였으며 무시 받는 느낌을 받았습니다.
카운터에서 선물을 포장하고 있었으며, 제가 저녁 식당 및 스파 가능한지 물어보았으나, 그들은 전혀 내말에 집중하지 않고 매우 성의 없의 이야기 하였으며 호텔 격에 맞지 않는 응대를 보였습니다.
호텔에서 그러한 무시를 받는것은 처음이네요. 부모님을 모시고 좋은 호텔에서 대접하려 하였으나, 실속은 없는 호텔 같은 느낌이 크게 받았습니다.
많은 호텔을 다녔지만, 이런 글을 쓰는것은 처음이며, 이를 통해서 응대가 발전하길 바랍니다.
좋은 호텔에서의 격이 맞는 응대를 보여주면 좋을 것 같습니다.

Friends_and_family Family

4/10

Poor

22 Apr 2026

Sami

Hotelli ja huone olisivat olleet oikein hyvät, mutta...

Huoneemme sivulla oli kuumien lähteiden pumppaamo, joka piti yötä päivää sellaista ääntä, ettei nukkumisesta tullut mitään.

Makuuhuoneen sijaan nukuimme tatamilla.

Kysyimme asiasta henkilökunnalta, mutta mitää ei tehty eikä asiaan palattu vaikka luvattiin.

En voi suositella, koska runkoäänet olivat naurettavan kovat ja niitä ei saanut peitettyä edes korvatulpilla.

Partner

10/10

Exceptional

01 Apr 2026

Takayuki

部屋は綺麗で広く十分寛げました。
客室露天風呂から眺める景色が良くて気持ちよく入ることが出来ました。
鉄板焼きの食事は温かいお料理を直ぐに食べることが出来て美味しく頂けました。
また、目の前で行われる調理を楽しく見ることが出来てとても良かったです。

Family

10/10

Exceptional

28 Mar 2026

Wing Chi Grace

非常愉快的體驗😁😁