Name: Quality Inn Downey
Address: 9438 E. Firestone Blvd., Downey, 90241, US

10/10

Exceptional

20 Jul 2026

Damaris

Clean rooms and staff was very attentive to our needs.

Partner

2/10

Poor

14 Jul 2026

Chi-Jung

Cannot cancel it beacuse

2/10

Poor

13 Jul 2026

Xiomara

There was a commotion at midnight a car sounded like it hit another call a lot of yelling of people out side, was not able to sleep. Left the hotel after the cops left the property, I was scared.

Partner

2/10

Poor

11 Jul 2026

Jennifer

The room looked like hadn’t been clean for a while! Dirty blankets and pillows there was hair on the shower walls not mine! Toilet had poop on the side of it just terrible and when we asked for a better room they said no!!

Partner

10/10

Exceptional

06 Jul 2026

Gideon

All I needed was a better AC unit

Partner

2/10

Poor

05 Jul 2026

Deiby

Don't trust online reservations. When you arrive at the hotel, they tell you that what you booked isn't what you actually wanted, and you have to pay more for the room.
What happened to us was outrageous. We booked a room with a jacuzzi, and they told us no, we had booked a room without a jacuzzi, and that if we wanted one with a jacuzzi, it would be $61 more.
In the end, I ended up paying the $61, and when we entered room number 218, the blankets were dirty. I called to have them washed. The door lock was insecure and loose, the mirrors were broken, the lamps had burnt-out bulbs (only one worked), there was mold in the jacuzzi, and the bathroom door was rotten and ugly.
We went down to have breakfast, and the coffee tasted bad, as if the water hadn't been filtered. I really don't recommend it at all.

Partner

4/10

Poor

30 Jun 2026

Harold

The place is a dump!
The room was not clean in the first 3 days, the carpet looks like it hadn't been cleaned in a year, and they only give you two towels.

8/10

Excellent

29 Jun 2026

Juan

Very recommended 😊

Self

2/10

Poor

29 Jun 2026

Michael

The staff was wonderful and very helpful throughout our stay. Unfortunately, the room itself was very disappointing.

We booked this hotel specifically because it advertised an in-room jetted tub, but only 3 of the 10 jets actually worked. The walls had bubbling and peeling paint from what appeared to be water damage, and there wasn't even a shower curtain. The shower water was either cold or freezing with no comfortable temperature in between.

The bed was extremely hard and uncomfortable. To make matters worse, the guests next door had a loud party until 5:00 a.m. They stood in the hallway screaming and laughing, and someone had their TV turned up at full volume all night, making it impossible to get any sleep.

For $150 a night, plus a $100 incidental hold, I expected a much better experience. While the staff was excellent, the condition of the room and the noise completely ruined our stay. Unfortunately, we will not be returning.

Partner

8/10

Excellent

23 Jun 2026

Jazmine

The service was great and staff were friendly.

Family_with_children

10/10

Exceptional

17 Jun 2026

Valerie

Ac worked great in room, good breakfast, and room was ready exactly at 3pm when I checked in.

Partner

6/10

Pleasant

12 Jun 2026

johnny

I wasn’t aware that maid service was done every two days. I expected the room to be serviced. I had no clean towels or have to reuse the ones I left on the floor. I had to request clean towels that evening. The Hôtel needs to specify that there is no daily maid service in their lobby or on the web site. That was the only main issue I had, otherwise it was quiet and comfortable. They offer continental breakfast which was a plus. Unfortunately I will not be visiting that specific Hôtel in the future.

Partner

10/10

Exceptional

10 Jun 2026

Joshua

Room was really clean and well stocked with towels. Staff was friendly and attentive. We got the upgraded room with the hot tub and that was a fun experience. Water was actually pretty hot too. And the breakfast wasn’t to skimpy. Had lots of juice and yogurt to get me thru the day!

Partner

6/10

Pleasant

02 Jun 2026

Cresencio

El lugar está bien la ubicación está bien ubicado alrededor hay muchos negocios restaurantes Ive un centro comercial

4/10

Poor

16 May 2026

Anthony

There was no hot water for hours called it in 3 times

Partner

4/10

Poor

05 May 2026

edgar

The pictures on their website are erroneous,let’s to believe they have clean and updated facilities.

Partner

10/10

Exceptional

02 May 2026

cesar

It needs more cleaning

10/10

Exceptional

27 Apr 2026

Stephanie

No hot tub

2/10

Poor

19 Apr 2026

Bri' Ana

The room had no smoking signs yet upon arrival the room smelled of cigarettes. The area is nice there was plenty prostitutes in the hotel. The desk staff was very friendly I loved her attitude she was kind and friendly. The breakfast area was overly packed with people and didn’t have a variety of dishes to choose from. The bedding was dirty burn holes were in the furniture as well. I would not recommend this location to anyone and due to me having a busy day I didn’t actually check in until 5 pm. If my schedule wasn’t already complex with different appointments I would’ve left upon arrival.

10/10

Exceptional

18 Apr 2026

Prescilla

The hot was a great amenity to the room. Great staff.

Partner

10/10

Exceptional

04 Apr 2026

Sherry

yES

2/10

Poor

26 Mar 2026

Jony

This place was not worth the about they charge and they are able to do it because they sell out frequently for the limited rooms that are available because the hotel is so small. This is not the kind of hotel you would want to take your kids to stay if you catch my drift. Random people with backpacks standing around the hotel hanging out outside. The staff is excellent but the rooms are filthy, the towels are nasty, I was itching the whole time I was there and checked out practically a night early because i couldn’t stand being there. The front desk people were excellent but they really gotta do something with the cleanliness. The carpet in the rooms are disgusting.

Partner

8/10

Excellent

16 Mar 2026

Tomas A

Parking

Partner

2/10

Poor

15 Mar 2026

Victor

La habitación no fue la que yo reservé y estaba muy sucia sin papel para el baño la carpeta bien sucia un verdadero desastre

Self

10/10

Exceptional

14 Mar 2026

Marlene

Great stay hot tub was great love it

2/10

Poor

11 Mar 2026

Oscar

Necesitan mejorar la limpieza
Un fuerte olor de la carpeta
Y creo que no siempre cambian las sábanas

Business

2/10

Poor

23 Feb 2026

Melissa

No hot water

2/10

Poor

16 Feb 2026

Jose

No me dieron lo que yo Reserbe

2/10

Poor

16 Feb 2026

Nancy

I choose a room with jacuzzi I got thr didn’t have one and I had to wait 30 mins for check in front desk person was rude

4/10

Poor

15 Feb 2026

Georgina

In the advertising I saw pictures that the room has a jacuzzi, but it was only a normal bathroom. I was kind of excited to used the jacuzzi.

Leisure Partner

2/10

Poor

14 Feb 2026

Matthew

It smelled like weed everywhere. The room was old and had dirty carpet. The lamp shades were painted over and chipping.

Friends_and_family Family

6/10

Pleasant

05 Feb 2026

Elizabeth

The outside of the place looked dark and scary. The staff were not very nice, and the room smelled horrible. I truly regret staying there.

8/10

Excellent

03 Feb 2026

kenneth

Check in was polite and quick. Room was clean but not too quiet. Lots of chitchat outside late after midnight. The bed was comfy and had lots of pillows. The breakfast needs a remodel!

Business_and_leisure Self

2/10

Poor

06 Jan 2026

Marco

room the bed was making noise so bad

Leisure Family

2/10

Poor

05 Jan 2026

keniel

Room are not kept well. The seems dirty: nats and flies. The air quality was not good: dusty with a stale smell. I had to change rooms 3 times. The bed sheets and towels were old and stained. I do not recommend

4/10

Poor

28 Dec 2025

Gerardo

Room is no the one we expect ,Towells are weat,toilet was dirty and the room was wrong we pay for somenting we not expect but,my wife say next time we go some place ass because we dont have experience like this.I hope made some change we expect a bat tub like jacuze.and give me somentig ass cheep

Business_and_leisure Partner

10/10

Exceptional

12 Dec 2025

Rodrigo

Good

10/10

Exceptional

29 Nov 2025

Maritza

Exelente service ☺️

4/10

Poor

25 Nov 2025

Belen

The hotel was not clean when I got there. The curtains were dirty. And the carpet smell really bad. The hotel is old and it is not as it shows on the photos. It needs some upgrade. The hotel is too old.

Leisure Partner

4/10

Poor

23 Nov 2025

Diana

The tub sucked the room smelled breakfast sucked

8/10

Excellent

22 Nov 2025

Kenneth

Staff courteous

Partner

8/10

Excellent

11 Nov 2025

Juan

.

Business_and_leisure Family

2/10

Poor

10 Nov 2025

Gabriel

Terrible experience

Leisure Family_with_children

10/10

Exceptional

10 Nov 2025

Jazmin

As soon as I walked into the office, the receptionist was helpful, fast and thorough. When I walked into the room, it was clean, looked tidy. The fridge worked well and the hair dryer did as well. It was comfy and looked more expensive than what it was. Loved it and would love to stay there again.

Self

10/10

Exceptional

02 Nov 2025

Amani

Room was clean, tidy and very accommodating for the price. Staff was also very kind and helpful, definitely staying here again soon!

Partner

10/10

Exceptional

23 Oct 2025

Desiree

Great place to stay!

10/10

Exceptional

19 Oct 2025

Roman

Love tub

10/10

Exceptional

18 Oct 2025

DAndrea

The stay was nice

Leisure Family

4/10

Poor

14 Oct 2025

Andrey

Breakfast was OK, not fancy but decent. My room was a little bit unclean, had a corner behind the door that had never been cleaned, and there was water damage above that corner. The texture on the wall was peeling off. The fan in the restroom did not work, and there was no shampoo in the dispenser.

Leisure Family

8/10

Excellent

11 Oct 2025

Jennifer

The property was clean and welcoming. The room was nice and hot tub worked great. However, the AC wasn’t working. It kept turning off. Also, one of the buttons in the unit was broken so I assume it had been an issue for a long time. Other than that a relaxing stay.

Leisure Partner

4/10

Poor

11 Oct 2025

Andrea

The tub was okay but can tell it’s old

Partner

6/10

Pleasant

06 Oct 2025

Wes

Nice stay. people were noisy that night. Breakfast was descent. Just a short stay

Friends_and_family Friends

8/10

Excellent

29 Sep 2025

Carlos

When we.checked in to our room the carpet was soaking wet, the hotel staff tried barging into our room loudly announcing themselves because the male room service was trying to give us hand towels.

Leisure Partner

10/10

Exceptional

14 Sep 2025

Carlos

Clean room, staff was really professional and take care of there property.

Leisure Partner

10/10

Exceptional

05 Sep 2025

Emmanuel

So many places to eat at and felt safe the entire trip, was not worried about leaving my car either as there are plenty of security cameras overseeing the lot, only concern was my room door didn’t look like it would fully close, even though it was, the light coming in through the crack and the door lock not going into the slot let me know it wasn’t a fully closed door which concerned people could hear conversations going inside or peep through the crack, otherwise will definitely be returning

Partner

4/10

Poor

03 Sep 2025

Bradford

To much trafficking all night

8/10

Excellent

10 Aug 2025

Rene

.

2/10

Poor

06 Aug 2025

Adilene

Honestly everything in the rooms was broken, lamps broken. The ceiling had rain stains. The rooms look nothing like the pictures. The neighbors in the other room were super loud the whole night and they kept on talking loud, coming in and out of the room. A lot of tweaked out people. Yes the price is low but not worth it.

Business Family_with_children

2/10

Poor

05 Aug 2025

akash

Don't choose this unless you're an idiot

Worst staff and worst place. The place reeks of drugs and alcohol. Never choose this place.

Business

4/10

Poor

02 Aug 2025

JORGE

Jacuzzi faucet broken
Bathroom door stuck
Air conditioner don’t cool the room

Business_and_leisure

10/10

Exceptional

30 Jul 2025

April

Best hotel

6/10

Pleasant

29 Jul 2025

Jesus

Overall Experience - Okay For A Last Minute Need

We needed a room on short notice due to a family emergency, so we booked at the Quality Inn. Check-in was quick and efficient. When I got to the first room, it looked clean but had a strong smell, like someone had just smoked/vaped pot and shut the door. I notified the front desk, and to their credit, they investigated and promptly moved me to another room.

The second room was much better, it looked and smelled clean. That said, the rooms overall are outdated and in need of upgrades. The window next to the main entry door was broken (split in two), and the door handle occasionally jammed when trying to open it from either side. Bathroom Door Frame broken; hard to close the door. Establishment has courtesy dispensers for lotion & shampoo/conditioner in the bathrooms that were very low or empty (not a big deal, we had our own)

On the plus side, if you're a light sleeper, the climate control worked great, wasn’t too loud, and helped keep the room comfortable. We stayed 2 nights, & on the 2nd night we were awakened by loud music from a room above ours around 4am & they played music through 7am. For a last-minute trip, it wasn’t terrible, but if I’d had more time, I probably would have chosen a different place.

Friends_and_family Family

4/10

Poor

28 Jul 2025

loriana

Staff was wonderful and check in was quick and easy good direction on how to get to our room and time of breakfast and check out, at first room looks neatly and clean everything in place, opening closet door we found belongings of previous guests, also in drawers, in the restroom you could see little blood splattered on the wall and ceiling, we didn’t wanted to go back to lobby and ask for a new room we had our kids tired and sleeping I got my cleaning wipes and decided to disinfect the room myself, our sheets and blankets and pillows where clean the bed was nice and comfortable.

Leisure Family_with_children

2/10

Poor

20 Jul 2025

Luis

I would never stay there again. The carpet was filthy and very little continental breakfast. It was not worth the money.

Business

8/10

Excellent

27 Jun 2025

Jennifer

Thanks

Business_and_leisure Partner

10/10

Exceptional

05 Jun 2025

Julio Cesar

Good

4/10

Poor

04 Jun 2025

Evangelina

I didn’t like that it was smelly, lamp in room was broken, there was some roach coming out of the ac unit, the microwave was all rust and that is unhealthy. The fridge was rusty too and didn’t get that cold. I ask for towels for my daughter in-law and myself and they only gave me two. They didn’t take the trash out for the two nights I spent there. I will never stay in this place ever again.

8/10

Excellent

02 Jun 2025

yesenia

Room very clean. Bed was comfy. Customer service was outstanding.

Leisure Partner

10/10

Exceptional

21 May 2025

Marisela

5 star

Beautiful clean kept up establishment vending machine's availability.

Business

4/10

Poor

10 May 2025

Fred

Gotta do better guys

The sewage smell backed up into and filled the room with a terrible stench i left around midnight didnt wait until check out time , it was unbearable

Partner

8/10

Excellent

07 May 2025

Federico

The only bad thing is that the jacuzzi is not on unless requested, and that information was not provided when I called the hotel to check if it was a working jacuzzi. The men that work the front desk are friendly but the female worker in the evening is rude

Leisure Family

4/10

Poor

01 May 2025

Verified traveler

The location and property felt unsafe as there were loud noises as if people arguing heard during the nighttime and early morning

Friends_and_family Family

2/10

Poor

28 Apr 2025

Tanya

I stayed for three nights and was excited about the pool and hot tub. However, I was deeply disappointed. The pool and hot tub were significantly smaller than the one I have in my backyard for my dogs. To make matters worse, they were always locked with high fencing in the corner of the parking lot.

The room was also smaller than expected. Everything was old, rusted, and dirty. When I arrived for my late check-in, there was no one at the front desk. The smell of marijuana was pervasive throughout the hotel, and I heard women running up and down the hallways laughing, some of whom were crying.

The lock on my door was a joke. It was held up with a folded cardboard and a screw. I have pictures of the lock, but I’m not sure how to add them to this message.

This hotel is not appropriate for families or anyone traveling alone. I wouldn’t leave my dog alone here. In these types of places, complaining won’t help; it only makes you look like a troublemaker. I’m so glad I brought my own locks for the doors and self-defense items. Otherwise, I would have slept in my car. Oh almost forgot the continental free breakfast. You are better off door dashing. The juice dispenser never worked. The milk for cereal was gross. I only took the yogurt waffle and a fruit during my stay.

Business Family

8/10

Excellent

26 Apr 2025

Margaret

The room was lovely, and the jet tub was fabulous. The walls are a little thin. Driving in the area was frustrating because of the number of u-turns you have to take.

Leisure Partner

6/10

Pleasant

20 Apr 2025

Jose

Room was nice house keeping was poor

Friends_and_family Family

2/10

Poor

18 Apr 2025

Ryan

I am very disappointed with this hotel and their people in charge. We checked in and in 15 mina we checked out. I had 5 rooms and all 5 rooms were nasty. There was mold, cigarettes burns, some type of fluid on one of the doors (looked like blood). There were stains on the bedding. Seemed like every single piece. The rooms were terrible.

Unfortunately, I prepaid for the rooms and I have been trying to see if we can work out refund some way since I had 5 rooms for 3 nights and we didn’t even stay one night but the managers have been avoiding me and not even trying to resolve the issue.

I would not recommend this hotel to anyone and it is sad since I have been a Choice Member for over 15 years.

Business_and_leisure Family

6/10

Pleasant

14 Apr 2025

Guillermo

Very poor cleaning

Poor cleaning
They don’t clean the room after we used
We have fry with the same towels
No clean the bed
Part of the curtains feel
The carpet so duty
I complain and they said then d have house keepers

Friends_and_family Friends

2/10

Poor

13 Apr 2025

Sugey

This place is absolutely bad , ac falling of rooms were dirty, towels were dirty bathroom was dirty with hairs . It had a bad smell . Never coming here and I didn’t get my mom back an spend almost 800 dollars in 2 rooms pictures are not what they say ones you arrive , and staff us rude

Business Friends

10/10

Exceptional

06 Apr 2025

christopher

We don’t have table and chair to our room and my dauther needs the chair to put in front of the mirror groom for dance compition.

10/10

Exceptional

03 Apr 2025

Yudi

Great service. Could be a little cleaner, but over all, good experience!

10/10

Exceptional

24 Mar 2025

Verenice

Beautiful

Leisure Partner

2/10

Poor

21 Mar 2025

Tyler

No room service. Rude staff. Very noisy starting at 3 am.

Leisure Self

10/10

Exceptional

19 Mar 2025

Priscilla

very nice and clean

Leisure Partner

2/10

Poor

18 Mar 2025

Elizabeth

You can hear everything from the room next door and above you. Couples where physically fighting no one did anything about it

Leisure Self

10/10

Exceptional

14 Mar 2025

Gilbert

Conveniently located

8/10

Excellent

09 Mar 2025

Graciela

Carpet need to be change or clean

4/10

Poor

03 Mar 2025

Daisy

Was ok, but I had booked a room with a big tub and when I got there they stated they didn’t have that. Then why advertise it. Then they tried to say it was out of service. So what was it? I ended up with a basic room when that’s not what I paid for.

Leisure Partner

10/10

Exceptional

03 Mar 2025

Jonathan

Excellent stay

Leisure Self

4/10

Poor

22 Feb 2025

Brianna

One of the guys at the front desk was really nice, but besides that that was the only thing that was good about it. police riding through, a lot of girls.

4/10

Poor

16 Feb 2025

Neya

Unfortunately, I didn’t get the room I requested and thought I paid for. I clearly selected the room with a hot tub and when I arrived that was not the room I received! My only reason for selecting this hotel was for the hot tub in the room. I was very disappointed. I hate purchasing through a 3rd party because it always a problem and it’s too many people to go through to find a resolution!

Family

4/10

Poor

27 Jan 2025

Janette

Rooms were in very poor condition. Has terrible smell. The carpets were all dirty. The first room they tried to put me in was broken the door did not even lock. The was blood on the carpet and walls it had a very dirty smell. Second room was even worse. Finally the last room wasn't as bad. I had no choice but agree to that one. The pillow cases had blood stains on them so i could not use them walls had blood stains bath room switch was dirty blood smudges on the wall. I definitely felt unsafe when i walked into the room there was a guys watching my every move from the parking lot. When i went back down to my car to get my water he was still there watching me all the way back to the room. I could not sleep.

Business Self

8/10

Excellent

08 Jan 2025

Daniel

Peaceful

It was nice. The whirlpool was relaxing, the bed was comfortable, and the fridge was useful.

Partner

2/10

Poor

05 Jan 2025

Ashley

Power was out a whole day an night an Quality Inn would not compensate for day that was paid for but unoccupied due to city power outage

Leisure Partner

10/10

Exceptional

02 Jan 2025

Kevin

great stay real clean from the inside

Business_and_leisure Family

10/10

Exceptional

01 Jan 2025

Desiree

Great staff, I had a minor issue with the whirlpool tub and it was resolved immediately. Pretty and very clean room.

Leisure Partner

2/10

Poor

30 Dec 2024

Albin

Worst management in Downey

Asked for towels and sheets never got them. Also asked for house keeping to come for 3 days and never got them. Horrible service will never stay there again

Self

4/10

Poor

30 Dec 2024

Karina

The staff was friendly and helpful. It was also in a convenient location. Unfortunately, the other guests were really loud both nights. The facility and furniture was older looking and there was stains on the towels. The room did not seem like it was kept very clean as there wasn’t even tissue paper on day one. The food options were limited. In a pinch, it’s a good and safe place. I would just caution folx who need a good rest and enjoy quiet places.

Leisure Family

2/10

Poor

29 Dec 2024

Jessie

Worst experience

This the worst experience in this hotel. It was super loud and entering room the mirror and sheets dirty. We decided to leave that night and never came back to this reservation.

Partner

2/10

Poor

28 Dec 2024

Vicente

I’m not happy with this property to me I feel like it’s clean and off to stay, spidia should not have it this property to offer to the costumers

Business Family

2/10

Poor

26 Dec 2024

Tim

Could not connect to the wi-fi. The toilet seat was loose and very small. The vending machine did not work. Cable lights had rust on them. The desk chair was broken. Would not adjust to different heights

Leisure Self